PMBOK4Ed(EN) Cram

[Code of Ethics and Professional Conduct] Purpose of the code of ethics:  To  To whom apply the code of ethics: ethics: - Responsibility Responsibility:: - Respect Respect - Fairness: Fairness: - Honesty: Honesty: Aspirational standards: Mandatory standards: Conict of interest: [Chapter 1 - Introduction] tandard !"#: Pro$ect !%#: Pro$ect Mana&ement !'#: Pro$ect Mana&ement Processes -()- !'#: Pro$ect Mana&ement Processes *roups !'#: - +nitiatin& Process *roup: - Plannin& Process *roup: ,ecutin& Process *roup: - Monito Monitorin& rin& and Contro Controlli llin& n& Proce Process ss *roup *roup:: - Closin Closin& & Proce Process ss *roup *roup:: Pro$ect Mana&ement is +terati.e !/#0 Pro$ect Mana&ement Plan &oes throu&h Pro&ressi.e Pro&ressi.e elaboration !/#0 Portfolio Mana&ement !1#: Pro&ram Mana&ement !2#: Pro$ect Mana&ement 34ce !PM3# !55#: 3perations Mana&ement .s Pro$ect Mana&ement !5)#: Functional Functional Mana&er functions !5"#: 3perations Mana&er functions !5"#: ,6ecti.e Pro$ect Mana&ement Re7uirements !5"#: - 8nowled&e: - Performance: - Personal ,6 ,6ecti.eness: Attitude9 Pe Personality and eadership0 3r&ani;ational Pro$ect Mana&ement Maturity Model !3PM"# !5(#: ,nterprise ,n.ironmental Factors !5(#: [Chapter 2 - Project Life Cycle and Organization] Pro$ect life cycle !5%#: Pro$ect phase !5/#: Product life cycle !51#: Phase deli.erable !52#: Phase ,it < Milestone < Phase *ate < =ecision *ate < ta&e *ate < 8ill Point !52#: Pro$ect *o.ernance !)>#: Phase-to-phase relationships !)5#: - e7uential - 3.erlappin& - +terati.e chedule compression !)5#: Fast trac?in& !)5#: Pro$ects .s 3perational wor? !))#: ta?eholder !)"#: - @ser < customer - ponsor - Portfolio mana&er - Pro&ram mana&er - PM3 - Pro$ect mana& na&ers - Pro$ect team - Functional mana&er - 3perations mana&er - ellers - usiness partners ponsor !)%#: 3r&ani;ational Culture !)/#: 3r&ani;ational tyle !,n.ironmental factors# !)/#: Functional Functional 3r&ani;ation tructure !)1#: Pro$ecti;ed 3r&ani;ational tructure !)1#: Matri 3r&ani;ational tructure !Bea?9 alanced9 tron&# !)1#: Composite 3r&ani;ational tructure !"5#: 3r&ani;ational Pro$ect Assets !")#: - Process and procedures - Corporate ?nowled&e base [Chapter  - Project !anage"ent Processes for a Project] Process !"/#: - Pro$ect mana&ement mana&eme nt Processes - Product-3riented Product-3 riented Processes  Tailorin&  Tailorin& !"1#: +nitiatin& Process *roup Plannin& Process *roup ,ecutin& Process *roup Monitorin& and Controllin& Process *roup Pro$ect Charter !(%#: Rollin& Ba.e Plannin& !('#: Pro$ect Mana&ement Plan !(1#: Bor? rea?down tructure !B# !(2#: Acti.ity !%>#: aseline !%)#: +nte&rated Chan&e Control !'5#: Pro$ect Mana&ement +nformation ystem !PM+# !'(#:

[Chapter # - Project Integration !anage"ent] Pro$ect +nte&ration Mana&ement !/5# - =e.elop Pro$ect Charter: - =e.elop Pro$ect Mana&ement Plan: - =irect and Mana&e Pro$ect ,ecution: - Monitor and Control Pro$ect Bor?  Perform +nte&rated Chan&e Control !2"#: - Close Pro$ect or Phase: Pro$ect Charter !/"# !//#: tatement of Bor? !3B# !/%#: Appro.ed Chan&es !1"#: - Correcti.e Action - Pre.enti.e Action - Repair =efect: =eli.erable !/1#: Performance Report !2>#: Chan&e Re7uest !2)#: ConD&uration Control !2(#: Chan&e Control !2(#: Chan&e Control oard !21#: Chan&e Re7uests o& !22#: [Chapter $ - Project %cope !anage"ent] Pro$ect cope Mana&ement !5>"#: - Collect Re7uirements !5>"#: - =eDne cope !55)#: - Create Bor? rea?down tructure !B# !55'#: - Eerify cope !5)"#: - Control cope !5)%#: Product cope !5>"#: Pro$ect cope !5>"#: Bor? rea?down tructure !B# !5)5#: Bor? rea?down tructure !B# =ictionary !5)5#: Pro$ect Re7uirements !5>%#: Product Re7uirements !5>%#: ta?eholder Re&ister !5>'#: Focus *roups !5>/#: Facilitated Bor?shops !5>/#: *roup Creati.ity Techni7ues !5>1#: - rainstormin&: - ominal *roup Techni7ue: - =elphi Techni7ue: -+dea1#: - @nanimity - Ma$ority - Plurality =ictatorship  Gob hadowin&# !5)/#: Re7uirement Traceability Matri !555#: +dentifyin& Alternati.es Techni7ue !55(#: - rainstormin& - ateral Thin?in& - Pair Bise Comparison Pro$ect cope tatement !55%# !5))#: - cope - Acceptance Criteria - Pro$ect =eli.erables - Pro$ect ,clusions - Pro$ect Constraints - Pro$ect Assumptions Product Acceptance Criteria !55%#: Pro$ect =eli.erables !55%#: Bor? Pac?a&e !55'# !551#: =ecomposition !551#: 5>> Rule !5)5#: Control Account !5)5#: Code of Account !5)5#: cope aseline !5))#: Iuality Control !5)"#: Bal?throu&hs#: Pro$ect cope tatement !5"1#: Precedence =ia&ramin& Method !5"1#: Acti.ity-3n-ode Techni7ue !5"1#: - Finish-To-tart - Finish-To-Finish - tart-To-tart - tart-To-Finish Mandatory =ependencies !#: Hard o&ic !#: =iscretionary =ependency !#: Preferred o&ic#: Pro$ect chedule etwor? =ia&ram !5(5#: =ependency !5(5#: c# ,stimate Acti.ity Resources !5(5#: Resources Calendars !5("#: ottom-@p ,stimatin& !5((#: Resource rea?down tructure !5(%#: d# ,stimate Acti.ity =urations !5('#: Bor? Period !5('#: e7uencin& o&ic !5('#: Pro$ect Calendar !5('#: Analo&ous ,stimatin& !5(2#: Parametric ,stimatin& !5%>#:  Three-Point ,stimates !5%>#: Pro&ram ,.aluation and Re.iew Techni7ue !P,RT# !5%>#: - Most i?ely !TM# - 3ptimistic !T3# !est Case cenario# - Pessimistic !TP# !Borst Case cenario# - ,pected !T,# J !T3K(TMKTP##: Performance Re.iews !#: ,arned Ealue Mana&ement !,EM# !5')#: - chedule Eariance !E# !5')#: - chedule Performance +nde !P+# !5')#: chedule Model !5)2#: chedulin& Methodolo&y !5">#: Critical Path Method !CPM# !5">#: Critical Chain !5">#: chedulin& Tool !5">#:

[Chapter ( - Project Cost !anage"ent] Pro$ect Cost Mana&ement !5'%#: a# ,stimate Costs !5'1#: Cost ,stimatin& is an iterati.e process from phase to phase0 Rou&h 3rder of Ma&nitude !R3M# !5'1#: cope aseline !5'2#: cope tatement !5'2#: =irect Pro$ect Costs !5'2#: +ndirect Pro$ect Costs !5'2#: Ris? Re&ister !threats#: Ris? Miti&ation Costs !5/>#: b# =etermine ud&et !5/(#: Analo&ous ,stimatin& !5/5#: Parametric ,stimatin& !5/)#: Three Point ,stimates < Pro&ram ,.aluation and Re.iew Techni7ue !P,RT# !5/"#: C,pected J !C3ptimistc K CPesimistic K (CMost i?ely# < ' Reser.e Analysis < Contin&ency Reser.e < Contin&ence Allowance !5/"#: Authori;ed Costs aseline !5/(#: Mana&ement Reser.es !5/(#: Pro$ect Cost Performance !5/(#: Authori;ed ud&et !5/(#: Cost A&&re&ation !5//#: Reser.e Analysis !5//#: - Contin&ency Reser.es !5//# - Mana&ement Reser.es !5//# Cost Performance aseline !5/1#: Performance Measurement aseline !5/1#: Total Fundin& Re7uirements !5/2#: Periodic Fundin& Re7uirements !5/2#: c# Control Costs !5/2#: ,arned Ealue Mana&ement !,EM# !515#: - Planned Ealue !PE# !51)#: - Performance Measurement aseline !PM# !51)#:- ud&et at Completion !AC# !51)#: - ,arned Ealue !,E# !51)#: - Actual Costs !AC# !51)#: - chedule Eariance !E# !51)#: - Cost Eariance !CE# !51)#: - chedule Performance +nde !P+# !51"#: - Cost Performance +nde !CP+# !51"#: ,stimate at Completion !,AC# !51(#: ,stimate to Complete !,TC# L,AC J AC K ottom-@p ,TC !51(#: ,stimate at Completion Forecast for ,TC wor? at the ud&eted Rate L,AC J AC K AC - ,E !51(#: ,stimate at Completion Forecast for ,TC at the Present Cost Performance +nde L,AC J AC < Cumulati.e CP+ !51(#: ,stimate at Completion Forecast for ,stimate to Complete Bor? considerin& P+  CP+ !51%#: ,AC J AC K L!AC N ,E# < !Cumulati.e CP+  Cumulati.e P+# To-Complete Performance +nde !TCP+# LTCP+ J !AC N ,E# < !AC N AC# J !AC - ,E# < !,AC - AC# !51%#: Performance Re.iew !51'#: - Eariance Analysis !51'#: - Trend Analysis !51'#: ,arned Ealue Performance !51'#: Control Account !5''#: Control Thresholds !5''#: Pro$ect Mana&ement Plan !5'%#: Cost Mana&ement Plan !5'%#: ,arned Ealue Mana&ement !,EM# !5''#: Return and +n.estment Techni7ue !5'/#: =iscounted Cash Flow !5'/#: +n.estment Paybac? Analysis !5'/#: [Chapter ) - Project *uality !anage"ent] Pro$ect Iuality Mana&ement !512#: a# Plan Iuality !52)#: Iuality Policy !52(#: Cost-eneDt Analysis !52%#: Failure Costs < Costs of Poor Iuality !52%#: - +nternal Failure Costs !#: - ,ternal Failure Costs !#: Control Charts !52'#: enchmar?in& !52/#:

=esi&n of ,periments !52/#: tatistical amplin& !521#: Flowchartin& !521#: Proprietary Iuality Mana&ement Methodolo&ies !522#: - i-i&ma - ean i-i&ma - Iuality Function =eployment - CMM+ A4nity =ia&rams !522#: Force Field Analysis !522#: ominal *roup Techni7ues !522#: Matri =ia&rams !)>>#: Prioriti;ation Matrices !)>>#: Iuality Mana&ement Plan !)>>#: - Iuality Control - Iuality Assurance - Continuous Process +mpro.ement Iuality Metric !)>>#: - Tolerance !)>>#: - 3n-Time Performance !)>>#:- ud&et Control !)>>#: - =efect Fre7uency !)>>#: - Failure Rate !)>>#: - A.ailability !)>>#: - Reliability !)>>#: - Test Co.era&e !)>>#: Iuality Chec?list !)>5#: Process impro.ement Plan !)>5#: - Process oundaries - Process ConD&uration - Process Metrics Tar&ets for +mpro.ed Performance b# Perform Iuality Assurance !)>5#: Pro$ect Mana&ement Plan contains: Iuality Mana&ement Plan  Process +mpro.ement Plan0 Iuality Control Measurements !)>"#: Iuality Audit !)>(#: Root Cause Analysis !)>(#: c# Perform Iuality Control !)>'#: Pre.ention .s +nspection !)>'#: Attribute amplin& .s Eariables amplin& !)>'#: Tolerances .s Control imits !)>'#: Pro$ect Mana&ement Plan -O Iuality Mana&ement Plan -O How to perform Iuality Control within the pro$ect +shi?awa e.en asic Tools of Iuality !)>1#: - Cause and ,6ect =ia&rams < +shi?awa =ia&rams < Fishbone =ia&rams !)>1#: Root-Cause Analysis: Bhy-BhyQ9 How-HowQ =ia&rams !)>1#: - Control Charts: process out of control after se.en consecuti.e points !)>2#: - Flowchartin& !)5>#: - Histo&ram !)5>#: - Pareto Chart < Pareto =ia&ram: Paretos aw < 1>Q Principle !)55#: - Run Chart !)55#: Trend Analysis !)55#: - catter =ia&ram !)5)#: - tatistical amplin& !)5)#: - +nspection !)5"#: *oal of Iuality Control !)5"#: Iuality !52>#: *rade !52>#: Precision !52>#: Accuracy !52>#: Pre.ention 3.er +nspection !52>#: Cost 3f Iuality !C3I# !525#: - Pre.ention Costs !52%# - Appraisal Costs !52%# [Chapter + - Project ,u"an esource !anage"ent] Pro$ect Human Resource Mana&ement !)5%#: =e.elop Human Resource Plan !)5%# !)51#: ta4n& Mana&ement Plan !)5%#: =e.elop Pro$ect Team !)5%#: Mana&e Pro$ect Team !)5%#: Pro$ect Mana&ement Team !Core Team9 ,ecuti.e Team9 eadership Team# !)5%#: 3r&ani;ational Charts !))>#: - Hierarchical-Type Charts !))>#: - 3r&ani;ational rea?down tructure !3# !))>#:- Resource rea?down tructure !))>#: - Matri-ased Charts !))5#: - Responsibility Assi&nment Matri !RAM# !))5#: - Responsible9 Accountable9 Consult and +nform Chart !RAC+# !))5#: - Tet-3riented Formats:

- Position =escriptions !))5#: - Role-Responsibility-Authority Form !))5#: etwor?in& !)))#: 3r&ani;ational Theory !)))#: Human Resource Plan !)))#: - Roles and Responsibilities: Role: Authority: Responsibility: Competency: - Pro$ect 3r&ani;ation Charts: - ta4n& Mana&ement Plan: ta6 Ac7uisition: Resource Calendars !Resource Histo&ram - Resource e.elin& trate&y#: ta6 Release Plan: Trainin& eeds: Reco&nition and Rewards:   Compliance:   afety: Eirtual Teams !))1#: Resource Calendars !))2#: =e.elop Pro$ect Team !))2#: - +nterpersonal ?ills !oft ?ills# !)")#: - Trainin& !)")#: - Team-uildin& Acti.ities !)")#: - Fi.e ta&es of Teams =e.elopment Theory !)""#: - Formin& - tormin& - ormin& - Performin& - Ad$ournin& - *round Rules !)""#: - Co-location !)"(#: Eirtual Teams !)"(#: - Reco&nition and Rewards !)"(#: Bin-ose Rewards !Sero-um#:  Team Performance Assessments !)"%#: - A&reed-@pon Pro$ect 3b$ecti.es: - Performance on Pro$ect chedule: - Performance on ud&et: Mana&e Pro$ect Team !)"'#: - Communication: - Conict Mana&ement: - e&otiation: - eadership: Performance Reports !)"1#: *eneral Techni7ues for Resol.in& Conict !)(>#: - Bithdrawin& < A.oidin&: - moothin& < Accommodatin&: - Compromisin&: - Forcin& !Bin-ose#: - Collaboratin& !Consensus#: - Confrontin& < Problem ol.in& !3pen =ialo&ue#: +ssue o& !)(>#: +nterpersonal ?ills !)(>#: - eadership: - +nuencin&: - ,6ecti.e =ecision Ma?in& Cross Trainin& !)()#: [Chapter 1. - Project Co""unications !anage"ent] Pro$ect Communications Mana&ement !)("#: ,6ecti.e Communications !)("#: Pro$ect Communication Processes !)("#: a# +dentify ta?eholders !)('#: ta?eholder Analysis Techni7ue !)(1#: 50 +dentify Potential Pro$ect ta?eholders !)(1#: )0 +dentify and Classify Potential +mpact and upport !)(2#: - Power/#: f# Monitor and Control Ris?s !">1#: Ris? Reassessment !"5>#: Ris? Audits !"5>#: Eariance and Trend Analysis !"5>#: Reser.e Analysis !"55#: Recommended Correcti.e Actions !"5)#: - Contin&ency Plans - Bor?arounds Recommended Pre.enti.e Actions !"5)#: [Chapter 12 - Project Procure"ent !anage"ent] Pro$ect Procurement Mana&ement !"5"#: Contract Mana&ement !"5"#: Contract < A&reement < @nderstandin& < ubcontract < Purchase 3rder !"5%#: Cycle of a Contract !"5%#: Contractor < ubcontractor < Eendor < er.ice Pro.ider < upplier !"5'#: Client < Customer < Prime Contractor < Contractor < Ac7uirin& 3r&ani;ation < Re7uestor < Purchaser !"5'#: a# Plan Procurements !"5'#: Ma?e-3r-uy decision !"5/#:  Teamin& A&reements !"52#: Acti.ity Costs ,stimates !")>#: Ma?e-3r-uy Analysis !")5#: Contract Types: 50 Fied-Price Contracts: - Firm Fied Price Contracts !FFP# !"))#: - Fied Price +ncenti.e Fee Contracts !FP+F# !"))#: - Fied Price with ,conomic Price Ad$ustment !FP-,PA# !")"#: )0 Cost-Reimbursable Contracts: - Cost Plus Fied Fee Contract !CPFF# !")"#: Cost Plus +ncenti.e Fee Contracts !CP+F# !")"#: - Cost Plus Award Fee Contract !CPAF# !")(#: "0 Time and Material Contracts !")(#: Procurement Mana&ement Plan !")(#: Procurement tatement of Bor? !3B# !")%#: Procurement =ocuments !id9 Tender9 Iuotation9 Proposal#: - Re7uest For +nformation !RF+# !")'# - +n.itation For id !+F# !")'# - Re7uest for Proposal !RFP# !")'# - Re7uest For Iuotation !RFI# !")'# ource election Criteria !")/#: b# Conduct Procurements !")1#: idder Conferences < Contractor Conferences < Eendor Conferences < Pre-id Conferences !""5#: Contract !"""#: Alternati.e =ispute Resolution !A=R# !""(#: c# Administer Procurements !""%#: Contested Chan&es < Potential Constructi.e Chan&es < Claims < =isputes < Appeals !""2#: d# Close Procurements !"(5#: ,arly Termination !"()#: