Plan de Calidad

 

 

_H_SBDK HLSBIUKCF CB IB_SHFL X OFLSUFJ CB OKJHCKC (_HIOO)

OFCHIF>ODK=;;;1-QU-10

DKOUFQUFOB_F> OFLSUF @H_OKJ DKOUF  QUFOB_F> KCDHLH_SUKOHßL X DKLBNF CB B_SKCÄ_SHOK_ @H_OKJB_  QUFOBCHDHBLSF QJKL CB OKJHCKC QKUK OBUSH@HOKU HLIUB_F_ OFUUHBLSB_ CB JHEUB CB_SHLKOHßL

PBU_HFL> 5.1  @bomk> ;0/19/51;1 Qëihlk ; cb 5

QJKL CB OKJHCKC Lf.

KOSHPHCKC

DBSFCF

PKUHKEJB

B_QBOH@HOKOHFL B_QBOH@HOKOHFL

UB_QF_KEJB UB_QF_KEJB

@UBORBL @UBORBLOHK OHK

UBIH_SUF CB OFLSUFJ

 KOOHFLB_

;

Kesfjvbr oflsujtks

Sbjb`ÿlhof f bsorhtf

Jby 0;9

Oflshstblohk cb jks oh`rks

Qrf`bshflkj

chkrhk

Ofrrbf bjbotrÿlhof f oukcrf cb ofltrfj hlchvhcukj

Ubsfjvbr tbdks oflsujtkcfs pfr jk blthckc

5

Pbrh`hokr `frdujkrhfs

Omhp

Jby 0;9 

Ofebrturk cb jk hl`frdkohÿl

Qrf`bshflkj

trhdbstrkj

Ofltrfj hlchvhcukj

Blvhkr ofrrbf

?

Okrikr hl`frdkohÿl bl jk pjklthjjk

Omhp

Jby 0;9 

Okjhckc cb jk hl`frdkohÿl

Qrf`bshflkj

Klukj

Ofltrfj hlchvhcukj

Blvhkr ofrrbf Ofdulhokr pfr bsorhtf k jk Offrchlkohÿl

3

Blvhkr jhstk cb

Qjklthjjk

Jby 0;9 

Oflshstblohk cbj

Qrf`bshflkj

sbdklkj

Hdprbshÿl cbj

Blvhkr jhstk cb

oëjoujf cb HOJC y I@ (*)

Sbolÿjfif

 Klbxf Sèolhof

blthckcbs

blthckcbs pkrk hdprhdhr pjklthjjk

2

Oflsfjhckr jhstk cb blthckcbs pkrk hdprbshÿl

 Kromhvf bxobj

Jby 0;9 

Oflshstblohk cbj oëjoujf cb HOJC y I@ (*)

Offrchlkcfr

sbdklkj

Kromhvf bxobj

Oflsfjhckr kromhvfs

9

Hdprhdhr pjklthjjks

Qjklthjjk

Jby 0;9 

Oflshstblohk cbj oëjoujf cb HOJC y I@ (*)

Hliblhbrf

_bdklkj

pjklthjjk

hdprhdhr

=

@hrdkr pjklthjjks

Qjklthjjk

Jby 0;9 

Ubvhshÿl cb`hlhthvk

Qrf`bshflkjbs/ Offrchlkcfr/ Chrbotfr

 Klukj

Klbxf Sèolhof @hrdkcf

@hrdkr bj Klbxf Sèolhof

8

Blvhkr jhstk cb blthckcbs k obrth`hokr

 Kromhvf bxobj

Jby 0;9 

Oflshstblohk cbj oëjoujf cb HOJC y I@ (*)

Hliblhbrf

sbdklkj

Kromhvf bxobj

blvhkr

;1

Hdprhdhr cbj Obrth`hokcf cb HOJC

Qkpbj cb sbiurhckc

Jby 0;9 

Cfoudbltf f`hohkj cb obrth`hokohÿl

Sèolhof  Kcdhlhstrkthvf

 Klukj

Hdprbshÿl bl pkpbj cb sbiurhckc

Hdprhdhr bj obrth`hokcf bl pkpbj cb sbiurhckc

;;

Ubvhskr y `hrdkr bj Obrth`hokcf

Qkpbj cb sbiurhckc

Jby 0;9 

Obrth`hokcf f`hohkj

Qrf`bshflkjbs/ Offrchlkcfr/ Chrbotfr Cbjbikcf

 Klukj

Jhstk cb blthckcbs obrth`hokcks

@hrdkr bj obrth`hokcf

;5

Bsoklbkr bj obrth`hokcf

Jby 0;9 

Obrth`hokcf f`hohkj

Sèolhof kcdhlhstrkthvf

 Klukj

Obrth`hokcf f`hohkj

Bsoklbkr

;?

Blvhkr bj obrth`hokcf

Jby 0;9 

Blväf fpfrtulf

Sèolhof  Kcdhlhstrkthvf/ _borbtkrhks bnbouthvks

 Klukj

F`hohfs k blthckcbs obrth`hokcks

Blvhkr obrth`hokcf

Ofrrbf obrth`hokcf

 

 

;3

Kromhvkr bj f`hohf cb blväf cbj obrth`hokcf

;2.

Bjkefrkr bj hl`frdb cb jädhtb cb ikstfs

;0

Blvhkr jfs hl`frdbs cb jädhtbs cb ikstfs

;9.

Bjkefrkr hl`frdb cb blthckcbs qub bxobchbrfl jhdhtbs cb ikstfs

;=

Blvhkr jfs hl`frdbs cb blthckcbs qub bxobchbrfl jfs

_H_SBDK HLSBIUKCF CB IB_SHFL X OFLSUFJ CB OKJHCKC (_HIOO)

OFCHIF>ODK=;;;1-QU-10

DKOUFQUFOB_F> OFLSUF @H_OKJ DKOUF  QUFOB_F> KCDHLH_SUKOHßL X DKLBNF CB B_SKCÄ_SHOK_ @H_OKJB_  QUFOBCHDHBLSF QJKL CB OKJHCKC QKUK OBUSH@HOKU HLIUB_F_ OFUUHBLSB_ CB JHEUB CB_SHLKOHßL

PBU_HFL> 5.1  @bomk> ;0/19/51;1 Qëihlk 5 cb 5

Jby 0;9 

Chspflhehjhckc cb Chspflhehjhckc hl`frdkohÿl

Jby 0;9 

Pbrh`hokohflbs cb jädhtbs cb jby 0;9 cb 5111

Qrf`bshflkjbs/ Offrchlkcfr/ Chrbotfr

 Klukj

F`hohf ofl Cfoudbltf  Klbxf

Bjkefrkr hl`frdb

Jby 0;9 

Blväf fpfrtulf

Offrchlkcfr/ Chrbotfr

 Klukj

F`hohf ofl Cfoudbltf  Klbxf

Blvhkr hl`frdb k  KIU (**)

 Kromhvf Bxobj

Jby 0;9 

Pbrh`hokohflbs cb jädhtbs cb jby 0;9 cb 5111

Qrf`bshflkjbs/ Offrchlkcfr/ Chrbotfr

 Klukj

F`hohf ofl Cfoudbltf  Klbxf

Bjkefrkr hl`frdb

F`hohf

Jby 0;9 

Blväf fpfrtulf

Offrchlkcfr/ Qrf`bshflkjbs

 Klukj

F`hohf ofl Cfoudbltf  Klbxf

Blvhkr hl`frdb k Blvhkr hl`frdb k OCIQH@ (***)

 Kromhvf Bxobj

 Klukj

Kromhvkr

jädhtbs cb ikstfs ;8

Blvhkr hl`frdb cb blthckcbs lf obrth`hokcks

Ofrrbf

Jby 0;9

Blväf fpfrtulf

Offrchlkcfr

Klukj

Ofrrf bjbotrÿlhof

Blvhkr hl`frdb

51

Chjhiblohkr `frdktfs cb hlhohf cb prfobsfs sklohflktfrhfs

@frdktfs

Ubs. 2223

Oudpjhdhbltf cb lfrdks bxpbchcks pfr OIU

Qrf`bshflkjbs

Klukj

@frdktfs

Chjhiblohkr `frdktf

5;

Kjhstkr cfoudbltfs `äshof y `fjhkrjfs

Dklukj

Oudpjhdhbltf cb lfrdks hltbrlks cb kromhvf

Qrf`bshflkjbs

Klukj

Okrpbtks

Kjhstkr cfoudbltfs

55

Ojksh`hokr y frcblkr bj kromhvf

Orflfjÿih of

Oudpjhdhbltf cb lfrdks hltbrlks cb kromhvf

 Kshstbltb  Kcdhlhstrkthvf

 Klukj

Okrpbtks

Ojksh`hokr y frcblkr

5?

Chspflbr kromhvf bl sbrvhcfr

 Kromhvf dkilèthof

Oudpjhdhbltf cb lfrdks hltbrlks cb kromhvf

Qrf`bshflkjbs

Klukj

Okrpbtks vhrtukjbs

Chspflbr kromhvf

(*) HOJC 4 Hlirbsfs Ofrrhbltbs cb Jherb Cbsthlkohÿl7 I@ 4 Ikstf cb @ulohflkdhbltf7 (**) KIU 4 Kuchtfräk Iblbrkj cb jk Ubpþejhok (***)OCIQH@ 4 Ofltrkjfräk Cbjbikck pkrk jk Ibsthÿl Qþejhok b Hlsthtuohflbs @hlklohbrks KQUFEKCF QFU> OKUJF_ BCRKUCF KOF_SK D.

Ofltrkjfr Cbjbikcf pkrk Boflfdäk y @hlklzks Qþejhoks

@BOMK> nujhf

;0 cb 51;1