Download PGMP Process Mapping First Edition...
PgMP® Process Mapping First Edition
Dharam Singh, PgMP®, PMP®
vCare Project Management www.VCareProjectManagement.com.au Phone +61422418076
Authored By: Dharam Singh, PgMP®, PMP® Anup Kumar, PgMP®, PMP® Rajat Arora, PgMP®, PMP®
"PMI", the PMI logo, "PMBOK", "PgMP", "PMP", the PMP logo, and "CAPM" are marks or registered marks of the Project Management Institute, Inc. in the United States and/or other nations 1
About The Author Dharam Singh PMP® PgMP® Managing Director vCare Project Management Pty Ltd.
Dharam is a Project and Program Management professional with over 19 years experience in the IT, Telco, Government, Banking and Insurance industries He has successful track record in managing large teams in a strongly customer focused service environment and delivering complex and multiple multi-million dollar projects. He has conducted numerous PgMP Bootcamps around the world. So far he has trained more than 50 PgMP aspirants. He has been teaching, coaching and mentoring aspiring PgMPs and PMPs since 2008. He is former Certification Director for Project Management Institute (PMI) Sydney. He has received his PMP® & PgMP® certifications in the year 2004 & 2010 respectively. 2 © Dharam Singh, Anup Kumar, Rajat Arora, 2012
About The Author ANUP KUMAR S PMP® PgMP®
Anup has extensive experience in IT industry since 2000 in managing various Information Technology Projects & Programs for Multi National Banks like Standard Chartered Bank, HSBC Bank, Barclays, Western Union within India, Qatar & UK. He managed implementing high critical applications like Anti-Money laundering, Implement IT-Security Policies & Procedures. ISO 27001-2005 implementation, CMMI Level 5 implementation, Develop PMO & implement PMI best practices across the organization through PMO initiatives etc. for various banks & financial institution across the globe. Received PMP® & PgMP® certifications in the year 2010 & 2012 respectively. 3 © Dharam Singh, Anup Kumar, Rajat Arora, 2012
About The Author Rajat Arora PMP® PgMP®
Rajat is Graduate in Engineering , an MBA from Premier Indian Institute and possesses good experience in IT/Telecom space since 1998. He has managed several strategic Program/Projects across industry verticals involving multiple time zones and cultures He is very active in imparting knowledge & experience for Project & Program Certifications. Received PMP® & PgMP® certifications in the year 2008 & 2011 respectively.
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PgMP® Framework
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PgMP Exam Blueprint
Domain/ sub domain I. Strategic Program Management II. Program Life Cycle Initiating Planning Executing Controlling Closing III. Benefits Management IV. Stakeholder Management V. Governance © Dharam Singh, Anup Kumar, Rajat Arora, 2012
No. of % of No. of Tasks Questions Questions 11 35 6 9 9 6 5 8 7 11
15% 44% 6% 11% 14% 10% 3% 11% 16% 14%
25 75 10 19 24 17 5 19 27 246
PgMP® Framework • Domain 1: Strategic Program Management (11 tasks) - 15% 25 Questions Identifying opportunities and benefits that achieve the organization’s strategic objectives through program implementation
• Domain2: Program Life Cycle (35 tasks) - 44% 75 Questions • Activities related to:
D2.1 Initiating (6 tasks) - 6% 10 Questions Defining the program and constituent projects and Obtaining agreement from Stakeholders
7 © Dharam Singh, Anup Kumar, Rajat Arora, 2012
PgMP® Framework • D2.2 Planning (9 tasks) - 11% - 19 Questions Defining program scope and developing the program, including all constituent projects, and all activities that occur within the program
• D2.3 Executing (9 tasks)- 14% 24 Questions Performing work necessary to achieve the program’s objectives and deliver the program benefits
• D2.4 Controlling (6 tasks) - 10% 17 Questions Monitoring progress, updating program plans as required, managing change and risk
8 © Dharam Singh, Anup Kumar, Rajat Arora, 2012
PgMP® Framework • D2.5 Closing (5 tasks) – 3% 5 Questions Finalizing all program activities, including all constituent projects, executing transition plan, archiving, obtaining approvals and reporting
• Domain 3: - Benefits Management (8 tasks) – 11% 19 Questions Defining , creating, maximizing, and sustaining the benefits provided by program
9 © Dharam Singh, Anup Kumar, Rajat Arora, 2012
PgMP® Framework • Domain 4: - Stakeholder Management (7 tasks) – 16% 27 Questions Capturing stakeholder needs and expectations, gaining and maintaining stakeholders support, and mitigating / channeling opposition
• Domain 5 – Governance (11 tasks) -14% 24 Questions Establishing processes and procedures for maintaining proactive program management oversight and decisionmaking support for applicable policies and practices throughout the entire program life cycle
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Domain 1 : Strategic Program Management 25 /170 Questions
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Tasks involved in Strategic Program Management Domain 1 Task 1 Perform an initial program assessment by defining the program objectives, requirements and risk in order to ensure program alignment with the organization’s strategic plan, objectives, priorities, vision and mission statement.
PROCESS - 4.1 INITIATE PROGRAM
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Tasks involved in Strategic Program Management (Cont…) Domain 1 Task 2 Establish a high-level road map with milestones and preliminary estimates in order to obtain initial validation and approval from executive sponsor.
PROCESS - 4.1 INITIATE PROGRAM
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Tasks involved in Strategic Program Management (Cont…) Domain 1 Task 3 Define the High-Level Roadmap / framework in order to set a baseline for program Definition, planning and execution. PROCESS - 4.1 INITIATE PROGRAM
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Tasks involved in Strategic Program Management (Cont…) Domain 1 Task 4 Define the Program Mission Statement by evaluating the stakeholders’ concerns and expectations in order to establish program direction. PROCESS - 4.1 INITIATE PROGRAM
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Tasks involved in Strategic Program Management (Cont…) Domain 1 Task 5 Evaluate the organization’s capability by consulting with organizational leaders in order to develop, validate, and assess the program objectives, priority, feasibility, readiness, and alignment to the organization’s strategic plan. PROCESS - 4.1 INITIATE PROGRAM
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Tasks involved in Strategic Program Management (Cont…) Domain 1 Task 6 Identify organizational benefits for the potential program using research methods such as market analysis and high-level costbenefit analysis in order to develop the preliminary program scope and define benefits realization plan. PROCESS - 4.1 INITIATE PROGRAM
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Tasks involved in Strategic Program Management (Cont…) Domain 1 Task 7 Estimate the high level financial and nonfinancial benefits of the program in order to obtain/maintain funding authorization and drive prioritization of projects within the program . PROCESS - 4.1 INITIATE PROGRAM
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Tasks involved in Strategic Program Management (Cont…) Domain 1 Task 8 Evaluate program objectives relative to regulatory and legal constraints, social impacts, sustainability, cultural considerations, political climate, and ethical concerns in order to ensure stakeholder alignment and program deliverability. PROCESS - 4.1 INITIATE PROGRAM
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Tasks involved in Strategic Program Management (Cont…) Domain 1 Task 9 Obtain organizational leadership approval for the program by presenting the program charter with its high-level costs, milestone schedule and benefits in order to receive authorization to initiate the program. PROCESS - 4.1 INITIATE PROGRAM
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Tasks involved in Strategic Program Management (Cont…) Domain 1 Task 10 Identify and evaluate integration opportunities and needs (for example, human capital and human resource requirements and skill sets, facilities, finance, assets, processes and systems) within program activities and operational activities in order to align and integrate benefits within or across the organization.
PROCESS - 4.1 INITIATE PROGRAM
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Tasks involved in Strategic Program Management (Cont…) Domain 1 Task 11 Exploit strategic opportunities for change in order to maximize the realization of benefits for the organization. PROCESS - 4.1 INITIATE PROGRAM
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Domain 2 : Program Life Cycle Sub-Domain – Initiation 10 out of 170 Questions
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Tasks involved in Initiating the Program Domain 2, Sub-domain 2 Task 1 • Develop program charter using input from all stakeholders including sponsors, in order to initiate and design program and benefits. PROCESS - 4.1 INITIATE PROGRAM
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Tasks involved in Initiating the Program (Cont...) Domain 2, Sub-domain 2 Task 2 • Translate strategic objectives into high-level program scope statements by negotiating with stakeholders in order to create a program scope description. PROCESS - 5.1 PLAN PROGRAM SCOPE
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Tasks involved in Initiating the Program (Cont...) Domain 2, Sub-domain 2 Task 3 • Develop a high-level milestone plan using the goals and objectives of the program, applicable historical information and other available resources (for example, work breakdown structure (WBS), scope statements, benefits realization plan) in order to Align the program with the expectations of stakeholders, including sponsors.
PROCESS - 6.1 DEVELOP PROGRAM SCHEDULE
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Tasks involved in Initiating the Program (Cont... ) Domain 2, Sub-domain 2 Task 4 • Develop an accountability matrix by identifying and assigning program roles and responsibilities in order to build the core team and to differentiate between the program and project resources. PROCESS - 5.1 PLAN PROGRAM SCOPE
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Tasks involved in Initiating the Program (Cont...) Domain 2, Sub-domain 2 Task 5 • Define standard measurement criteria for success for all constituent projects by analysing stakeholder expectations and requirements across the constituent projects in order to monitor and Control the program PROCESS - 5.2 DEFINE PROGRAM GOALS AND OBJECTIVES
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Tasks involved in Initiating the Program (Cont...) Domain 2, Sub-domain 2 Task 6 • Conduct program kick-off with key stakeholders by holding meetings in order to familiarize the organization with the program and obtain stakeholder buy-in. PROCESS - 4.1 INITIATE PROGRAM
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Domain – Program Life Cycle Sub-Domain – Planning 19 /170 Questions
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Tasks involved in Planning the Program Domain 2, Sub-domain 2 Task 7 Develop a detailed program scope statement by incorporating program vision and all internal and external objectives, goals, influences, and variables in order to facilitate overall planning. PROCESS – 5.1 PLAN PROGRAM SCOPE
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Tasks involved in Planning the Program (Cont...) Domain 2, Sub-domain 2 Task 8 Develop program WBS in order to determine, plan and assign the program tasks and deliverables. PROCESS – 5.4 DEVELOP PROGRAM WBS
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Tasks involved in Planning the Program (Cont...) Domain 2, Sub-domain 2 Task 9
Establish the program management plan and schedule by integrating plans for constituent projects and creating plans for supporting program functions (for example, quality, risk, communication, resources) in order to effectively forecast, monitor, and identify variances during program execution.
PROCESS –
4.2 DEVELOP PROGRAM MANAGEMENT PLAN & 6.1 DEVELOP PROGRAM SCHEDULE
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Tasks involved in Planning the Program (Cont...) Domain 2, Sub-domain 2 Task 10 Optimize the program management plan by identifying, reviewing, and leveling resource requirements (for example, human resources, materials, equipment, facilities, finance) in order to gain efficiencies and maximize productivity/synergies among constituent projects.
PROCESS – 4.2 DEVELOP PROGRAM MANAGEMENT PLAN
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Tasks involved in Planning the Program (Cont...) Domain 2, Sub-domain 2 Task 11 Define project management information system (PMIS) by selecting tools and processes to share knowledge, intellectual property and documentation across constituent projects in order to maximize synergies and savings in accordance with the governance model.
PROCESS – 4.3 DEVELOP PROGRAM INFRASTRUCTURE
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Tasks involved in Planning the Program (Cont...) Domain 2, Sub-domain 2 Task 12 Identify and manage unresolved project level issues by establishing a monitoring and escalation mechanism and selecting a course of action consistent with program constraints and objectives in order to achieve program benefits.
PROCESS – 4.7 MANAGE PROGRAM ISSUES
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Tasks involved in Planning the Program (Cont...) Domain 2, Sub-domain 2 Task 13 Develop the transition/integration/closure plan by defining exit criteria in order to ensure all administrative, commercial, and Contractual obligations are met upon program completion.
PROCESS – 4.2 DEVELOP PROGRAM MANAGEMENT PLAN
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Tasks involved in Planning the Program (Cont...) Domain 2, Sub-domain 2 Task 14 Develop key performance indicators (KPIs) by using decomposition/ mapping/ balanced score card (BSC) in order to implement scope and quality management system within program. PROCESS – 5.5 DEVELOP PROGRAM WBS
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Tasks involved in Planning the Program (Cont...) Domain 2, Sub-domain 2 Task 15 Monitor key human resources, including subcontractors, and identify opportunities to improve team motivation (for example, develop compensation, incentive, and career alignment plans) and negotiate Contracts in order to meet and/or exceed benefits realization objectives.
PROCESS – 4.2 DEVELOP PROGRAM RESOURCES
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Domain 2 : Program Life Cycle Sub-Domain - Execution 24 out of 170 Questions
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Tasks Involved in Executing the Program (Cont...) Domain 2, Sub-domain 2 Task 16 Charter and initiate constituent projects by assigning project managers and allocating appropriate resources in order to achieve program objectives.
PROCESS 4.4 DIRECT & MANAGE PROGRAM EXECUTION 4.5 MANAGE PROGRAM RESOURCES 15.4 APPROVE COMPONENT INITIATION
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Tasks Involved in Executing the Program (Cont...) Domain 2, Sub-domain 2 Task 17 Establish consistency by deploying uniform standards, resources, infrastructure, tools, and processes in order to enable informed program decision making. PROCESS - 5.6 MANAGE PROGRAM ARCHITECTURE
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Tasks Involved in Executing the Program (Cont...) Domain 2, Sub-domain 2 Task 18
Establish a communication feedback process in order to capture lessons learned and the team’s experiences throughout the program. PROCESS - 10.1 PLAN COMMUNICATIONS
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Tasks Involved in Executing the Program (Cont...) Domain 2, Sub-domain 2 Task 19 Lead human resource functions by training, coaching, mentoring, and recognizing the team in order to improve team engagement and achieve commitment to the program’s goals.
PROCESS - 4.5 MANAGE PROGRAM RESOURCES
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Tasks Involved in Executing the Program (Cont...) Domain 2, Sub-domain 2 Task 20 Review project managers’ performance in executing the project in accordance with the project plan in order to maximize their Contribution to achieving program goals. PROCESS - 5.7 MANAGE COMPONENT INTERFACES
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Tasks Involved in Executing the Program (Cont...) Domain 2, Sub-domain 2 Task 21 Execute the appropriate program management plans (for example, quality, risk, communication, resourcing) using the tools identified in the planning phase and by auditing the results in order to ensure the program outcomes meet stakeholder expectations and standards.
PROCESS - 4.4 DIRECT AND MANAGE PROGRAM EXECUTION
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Tasks Involved in Executing the Program (Cont...) Domain 2, Sub-domain 2 Task 22 Consolidate project and program data using predefined program plan reporting tools and methods in order to monitor and Control the program performance and communicate to stakeholders.
PRCOESS MAP - 10.2 DISTRIBUTE INFORMATION 14.3 ENGAGE PROGRAM STAKEHOLDERS
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Tasks Involved in Executing the Program (Cont...) Domain 2, Sub-domain 2 Task 23 Evaluate the program’s status in order to monitor and Control the program while maintaining current program information. PROCESS - 5.7 MANAGE COMPONENT INTERFACE
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Tasks Involved in Executing the Program (Cont...) Domain 2, Sub-domain 2 Task 24 Approve closure of constituent projects upon completion of defined deliverables in order to ensure scope is compliant with the functional overview. PROCESS - 15.8 APPROVE COMPONENT TRANSITION
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Domain 2 : Program Life Cycle Sub-Domain – Controlling 17 out of 170 Questions
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Tasks involved in Controlling the Program Domain 2, Sub-domain 2 Task 25 Analyze variances and trends in costs, schedule, quality, and risks by comparing actual and forecast to planned values in order to identify corrective actions or opportunities. PROCESS – 5.8 6.2 11.5 13.5 MONITOR AND CONTROL (Scope, Schedule, Risks, Financials)
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Tasks Involved in Controlling the Program (Cont...) Domain 2, Sub-domain 2 Task 26 Update program plans by incorporating corrective actions to ensure program resources are employed effectively in order to meet program objectives PROCESS – 5.8 MONITOR AND CONTROL PROGRAM SCOPE
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Tasks Involved in Controlling the Program (Cont...) Domain 2, Sub-domain 2 Task 27 Manage program level issues (for example, human resource management, financial, technology, scheduling) by identifying and selecting a course of action consistent with program scope, constraints, and objectives in order to achieve program benefits
PROCESS – 4.7 MANAGE PROGRAM ISSUES
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Tasks Involved in Controlling the Program (Cont...) Domain 2, Sub-domain 2 Task 28 Manage changes in accordance with the change management plan in order to Control scope, quality, schedule, cost, Contracts, risks, and rewards. PROCESS – 15.7 MONITOR AND CONTROL PROGRAM CHANGES
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Tasks Involved in Controlling the Program (Cont...) Domain 2, Sub-domain 2 Task 29 Conduct impact assessments for program changes and recommend decisions in order to obtain approval in accordance with the governance model. PROCESS – 15.7 MONITOR AND CONTROL PROGRAM CHANGES
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Tasks Involved in Controlling the Program (Cont...) Domain 2, Sub-domain 2 Task 30 Manage risk in accordance with the risk management plan in order to ensure benefits realization. PROCESS – 15.7 MONITOR AND CONTROL PROGRAM RISKS
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Domain 2 : Program Life Cycle Closing 5 /170 Questions
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Tasks involved in Closing the Program Domain 2, Sub-domain 2 Task 31 Complete program performance analysis report by comparing final values to planned values for scope, quality, cost, schedule, and resource data in order to determine program performance.
PROCESS – 4.8 CLOSE PROGRAM
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Tasks involved in Closing the Program (Cont…) Domain 2, Sub-domain 2 Task 32 Obtain stakeholder approval for program closure in order to initiate close-out activities. PROCESS – 4.8 CLOSE PROGRAM
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Tasks involved in Closing the Program (Cont…) Domain 2, Sub-domain 2 Task 33 Execute the transition and/or close-out of all program and constitute project plans (for example, perform administrative and PMIS program closure, archive program documents and lessons learned, and transfer ongoing activities to functional organization) in order to meet program objectives and/or ongoing operational sustainability. PROCESS – 15.8 APPROVE COMPONENT TRANSITION
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Tasks involved in Closing the Program (Cont…) Domain 2, Sub-domain 2 Task 34 Conduct the post-review meeting by presenting the program performance report in order to obtain feedback and capture lessons learned. PROCESS – 4.8 CLOSE PROGRAM
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Tasks involved in Closing the Program (Cont…) Domain 2, Sub-domain 2 Task 35 Report lessons learned and best practices observed and archive to the knowledge repository in order to support future programs and organizational improvement.
PROCESS – 4.8 CLOSE PROGRAM
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Domain 3 - Benefits Management 19 out of 170 Questions
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Tasks involved in Benefits Management Domain 3 Task 1 Develop the benefits realization plan and its measurement criteria in order to set the baseline for the program and communicate to stakeholders, including sponsors. PROCESS - 5.2 DEFINE GOALS AND OBJECTIVES
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Tasks involved in Benefits Management (Cont…) Domain 3 Task 2 Identify and capture synergies and efficiencies identified throughout the program life cycle in order to update and communicate the benefits realization plan to stakeholders, including sponsors. PROCESS - 5.2 DEFINE GOALS AND OBJECTIVES
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Tasks involved in Benefits Management (Cont...) Domain 3 Task 3 Develop a sustainment (or Transition) plan that identifies the process, measures, metrics, and tools necessary for management of benefits beyond the completion of the program in order to ensure the Continued realization of intended benefits. PROCESS – 4.2 DEVELOP PROGRAM MANAGEMENT PLAN
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Tasks involved in Benefits Management (Cont...) Domain 3 Task 4 Monitor the metrics (for example, by forecasting, analyzing variances, developing "what if" scenarios and simulations and utilizing causal analysis) in order to take corrective actions in the program and maintain and / or potentially improve benefits realization.
PROCESS – 10.3 REPORT PROGRAM PERFORMANCE
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Tasks involved in Benefits Management (Cont...) Domain 3 Task 5 Verify that the close, transition and integration of constituent projects and the program meet or exceed the benefits realization criteria in order to achieve program's strategic objectives. PROCESS – 15.5 PROVIDE GOVERNANCE OVERSIGHT
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Tasks involved in Benefits Management (Cont…) Domain 3 Task 6 Maintain a benefits register and record program progress in order to report the benefits to stakeholders via the communication plan PROCESS – 15.6 MANAGE PROGRAM BENEFITS
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Tasks involved in Benefits Management (Cont…) Domain 3 Task 7 Analyze and update the benefits realization and sustainment plans for uncertainty, risk identifications, risk mitigation, and risk opportunity in order to determine if corrective actions are necessary and communicate to stakeholders.
PROCESS – 11.2 IDENTIFY PROGRAM RISKS, 11.4 PLAN PROGRAM RISK RESPONSE
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Tasks involved in Benefits Management (Cont…) Domain 3 Task 8
Develop a transition plan to operations in order to guarantee sustainment of products and benefits delivered by the program. PROCESS – 4.2 DEVELOP PROGRAM MANAGEMENT PLAN
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Domain 4 : Stakeholder Management 27 of 170 Questions
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Tasks involved in Stakeholder Management Domain 4 Task 1 Identify stakeholders, including sponsors, and create the stakeholder matrix in order to document their position relative to the program. PROCESS – 14.2 IDENTIFY PROGRAM STAKEHOLDERS
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Tasks involved in Stakeholder Management (Cont…) Domain 4 Task 2
Perform stakeholder analysis through historical analysis, personal experience, interviews, knowledge base, review of formal agreements (for example: Request for Proposal (RFP), Request for Information (RFI), Contracts), and input from other sources in order to create the stakeholder management plan. PROCESS - 14.2 PLAN PROGRAM STAKEHOLDER MANAGEMENT
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Tasks involved in Stakeholder Management (Cont…) Domain 4 Task 3 Negotiate the support of stakeholders, including sponsors, for the program while setting clear expectations and acceptance criteria (for example, KPIs) for the program benefits in order to achieve and maintain their alignment to the program objectives. PROCESS – 14.3 ENGAGE PROGRAM STAKEHOLDERS
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Tasks involved in Stakeholder Management (Cont...) Domain 4 Task 4 Generate and maintain visibility for the program and confirm stakeholder support in order to achieve the program’s strategic objectives. PROCESS – 14.4 MANAGE PROGRAM STAKEHOLDER EXPECTATIONS
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Tasks involved in Stakeholder Management (Cont...) Domain 4 Task 5
Define and maintain communications adapted to different stakeholders, including sponsors, in order to ensure their support for the program. PROCESS – 14.4 MANAGE PROGRAM STAKEHOLDER EXPECTATIONS
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Tasks involved in Stakeholder Management (Cont…) Domain 4 Task 6 Evaluate risks identified by stakeholders, including sponsors and incorporate them in the program risk management plan as necessary PROCESS – 11.3 ANALYZE PROGRAM RISKS
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Tasks involved in Stakeholder Management (Cont…) Domain 4 Task 7 Develop and foster relationships with stakeholders, including sponsors, in order to improve communication and enhance their support for the program. PROCESS – 14.3 ENGAGE PROGRAM STAKEHOLDERS
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Domain 5 - Program Governance 27 of 170 Questions
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Tasks involved in Program Governance Domain 5 Task 1
Develop program and project management standards and structure (governance, tools, finance, and reporting) using industry best practices and organizational standards in order to drive efficiency and consistency among projects and deliver program objectives. PROCESS – 15.1 PLAN AND ESTABLISH PROGRAM GOVERNANCE STRUCTURE
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Tasks involved in Program Governance (Cont…) Domain 5 Task 2 Select a governance model structure including policies, procedures, and standards that conforms program practices with the organization’s governance structure in order to deliver program objectives consistent with organizational governance requirements.
PROCESS – 15.1 PLAN AND ESTABLISH PROGRAM GOVERNANCE STRUCTURE
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Tasks involved in Program Governance (Cont…) Domain 5 Task 3 Obtain authorization(s) and approval(s) through stage gate reviews by presenting the program status to governance authorities in order proceed to the next phase of the program.
PROCESS – 15.5 PROVIDE GOVERNANCE OVERSIGHT
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Tasks involved in Program Governance (Cont…) Domain 5 Task 4 Evaluate key performance indicators (for example, risks, financials, compliance, quality, safety, stakeholder satisfaction) in order to monitor benefits throughout the program life cycle.
PROCESS – 15.5 PROVIDE GOVERNANCE OVERSIGHT
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Tasks involved in Program Governance (Cont...) Domain 5 Task 5 Develop and/or utilize the program management information system, and integrate different processes as needed, in order to manage program information and communicate status to stakeholders. PROCESS – 4.3 DEVELOP PROGRAM INFRASTRUCTURE
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Tasks involved in Program Governance (Cont...) Domain 5 Task 6 Regularly evaluate new and existing risks that impact strategic objectives in order to present an updated risk management plan to the governance board for approval PROCESS – 11.5 MONITOR AND CONTROLPROGRAM RISKS
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Tasks involved in Program Governance (Cont...) Domain 5 Task 7 Establish escalation policies and procedures in order to ensure risks are handled at the appropriate level. PROCESS – 15.1 PLAN AND ESTABLISH PROGRAM GOVERNANCE
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Tasks involved in Program Governance (Cont...) Domain 5 Task 8 Develop and/or Contribute to an information repository Containing program-related lessons learned, processes, and documentation Contributions in order to support organizational best practices.
PROCESS – 4.8 CLOSE PROGRAM
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Tasks involved in Program Governance (Cont...) Domain 5 Task 9 Identify and apply lessons learned in order to support and influence existing and future program or organizational improvement. PROCESS – 10.2 DISTRIBUTE INFORMATION
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Tasks involved in Program Governance (Cont...) Domain 5 Task 10 Monitor the business environment, program functionality requirements, and benefits realization in order to ensure the program remains aligned with strategic objectives PROCES – 15.5 PROVIDE GOVERNANCE OVERSIGHT
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Tasks involved in Program Governance (Cont...) Domain 5 Task 11 Develop and support the program Integration management plan in order to ensure operational alignment with program strategic objectives. PROCESS – 15.5 PROVIDE GOVERNANCE OVERSIGHT
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COPYRIGHT NOTICE This publication is a derivative work of Program Management Professional (PgMP®) Examination Content Outline, which is copyrighted material of and owned by, Project Management Institute, Inc. (PMI). Unauthorized reproduction of this material is strictly prohibited. The derivative work is the copyrighted material of and owned by Dharam Singh, PgMP®, PMP®, Anup Kumar, PgMP®, PMP®, Rajat Arora, PgMP®, PMP®, copyright (2012).
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Dharam Singh, PgMP, PMP, PRINCE2, ITIL vCare Project Management Pty Ltd, ABN 28 154 672 269 Mobile: +61 422418076, Mail to :
[email protected] Web: www.vcareprojectmanagement.com.au
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