Perfectionnement audit qualité interne

Perfectionnement Audit  qualité interne  Audit des procédures qualité et des processus et du Système de Management de la Qualité 26/06/2011  Audit qualité interne 1

Gérard Larché Passer à la première page

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S ommaire ommaire : 

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Place dans la qualité, les Systèmes de Management Intégrés Définitions, Définitions, objectifs Préparation Exécution Synthèse d¶auditeurs, audités

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I ntroduction ntroduction : 

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Nouvelle

forme de management Nouvelles exigences des clients Délégation, responsabilisation  Autre regard Un apprentissage pour les cadres et collaborateurs

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Définition : Exam Examen en méth métho odiqu dique e et indé indépe pen ndant dant pour déterminer si les activités et les résultats satisfont aux dispositi dispositions ons préétab préétablies. lies. Et si elles sont mises en uvre de façon effective, et aptes à

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MEMENTO

Les étapes des audits Étapes 1- Initial Initialisation isation

Objectifs et spécificité - Définir Définir le périmètre et l'objet de l'audit l'audit ac tivités ? Le site? Qui audite ? Indépendance des - Le processus ? Les activités auditeurs

- Informer les les différents différents acteurs 2- Prép Préparati aration on

- Rassembler Rassembler et analyser les éléments nécessaires nécessaires à la réalisation - Documents de référence du process us, certains documents de références de processus de management et support 

- Rédiger Rédiger le planning planning de l'audit 3- Réu Réunio nion n d'ouverture

- Réunir les auditeurs auditeurs et les responsables de l'activité l'activit é auditée auditée en vue de facilité le bon déroulement de l'examen de l'audit - Valider Valider le planning planning de l'audit et les modalités pratiques

4- Exa Examen men du du terrain

- Interviewer Interviewer les audités audités - Apprécier Apprécier les réponses et observer les faits et les actions actions

5- Rap Rapport port

- Synthétise Synthétiserr les commentaires commentaires (écarts; points points forts; points points à améliorer) améliorer) des auditeurs sur le processus - Rédaction des écarts

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Différentes formes : 

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 Audit des procédures  Audit d¶évaluation  Audit d¶efficacité  Audit de conformité  Audit interne ou externe

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Obj ectifs ectifs d¶un système d¶audit  

Vérifier en interne la conformité du SMQ

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C onditions onditions : 

Pas d¶audit sans référentiel : Interne

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Organisation de l¶audit : 

Planifier les audits  Avertir les audités

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Préparation de l¶audit : 

Définir le champ de l¶audit Définir ce que l¶on va observer 

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 Attention : 

 Aller à l¶essentiel : Observer objectivement objectivement

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Organisation : 

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Planifier les audits à l¶année Pour tous les groupes d¶auditeur  Suivre leur travail Maintenir et évaluer compétence

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C onséquences onséquences : 

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Changement de regard Leçon d¶humilité  Acceptation de l¶analyse et des notifications notifications d¶écarts Pertinence accrue des choix Une autre manière de travailler 

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C onclusions onclusions : 

Nouveaux

horizons :

Un autre management m anagement  Pour d¶autres responsabilités assumées 

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Nécessité

de s¶adapter  Mais survie du SMQ

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Documents de travail : 

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Notification

d¶audit Fiche d¶écarts Dossier d¶audit Grille d¶analyse d¶analyse Grille personnalisée entreprise

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Dossier de l¶auditeur : 

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Normes

ISO 9001-2000 9001-2000 Norme ISO 19011 Questionnaire audit type Planning annuel des audits Carte processus Document interne interne à l¶organisme