People Management Skills

 

People Management Managemen t Skills

 

People Skills - Importance

15 %

85 %

Personal Strength People Skills People Management Skills

 

Empower People for Enhanced Performance

 

People Management Skills 

Communication

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Rapport Building

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Influencing Motivating

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Performance Management Leadership

People Management Skills

 

Empower People for Enhanced Performance

 

Communication

 

What is “Comunicat “Comunication” ion” Process of transmission of  Ideas, eelings, Messages etc! from sender to receiver  in such a "a# that receiver understands !

People Management Skills

 

Empower People for Enhanced Performance

 

Understanding ormula for $Understanding $Understanding

Expression

People Management Skills

 

=

Impression

Empower People for Enhanced Performance

 

Communication Sender

Process Idea

Encode

Transmit

MEDIUM

Receive

Decode

Receiver  

Act

 

Communication Process Sender 

Idea

Encode

Transmit

MEDIUM

??**@ Receiver 

Receive

Decode

Act

 

Communication barriers 

&emantic Barriers

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Ph#sical 'arriers

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Ps#chological 'arriers

People Management Skills

 

Empower People for Enhanced Performance

 

Giving Instructions 

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(nderstand the receiver)s 'ac*ground Ma*e receiver at ease +ive instructions, not orders Be Clear 

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Be precise -I&&. /ncourage clarification   0s* eed'ac* 

People Management Skills

 

Empower People for Enhanced Performance

 

Giving egative !eedback    

      

+et #our emotions under control ind a private place ocus on their actions, not on the person Be specific Be timel# Be calm Reaffirm #our faith in the person &top tal*ing efine positive steps +et over it

People Management Skills

 

Empower People for Enhanced Performance

 

Giving Positive !eedback  

o it no"

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Ma*e it pu'lic

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Be specific Ma*e a 'ig deal out of it

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Consider the receiver 

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o it often

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o it evenl#

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Be sincere

People Management Skills

 

Empower People for Enhanced Performance

 

"apport #uilding

 

What is "apport$ 

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2atural process of matching and 'eing in alignment "ith another!  0 sense of mutua mutuall understand understanding ing and s#mpath#

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3he presence of harmon#, trust and cooperation in relationship

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emonstrating understanding understanding of the other person)s model of the "orld!

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4ou don)t have to li*e or agree to the other person)s model of the "orld, 'ut #ou have to at least understand it!

People Management Skills

 

Empower People for Enhanced Performance

 

"apport #uilding  

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3a*e a genuine interest Pic* up on the *e# "ords in conversation! 2otice ho" someone li*es to handle information Breathe in unison "ith them! Loo* out for the other persons intention  0dopt a similar stance to t o them in terms of #our 'od# language, gestures, voice tone and speed! Respect the other persons time, energ#, mone#

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3al* others) language People Management Skills

 

Empower People for Enhanced Performance

 

In%uencing

 

What is In%uenc In%uencing$ ing$ 

a po"er to affect persons or events especiall# po"er 'ased on prestige etc6 7used her parents influence to get the  o'7

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causing something "ithout an# direct or apparent effort

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charm9 induce into action '# using ones charm6 7&he charmed him into giving her all his mone#$

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3o cause advers adversaries aries or ot others hers to 'ehave in a manner favora'le to us

People Management Skills

 

Empower People for Enhanced Performance

 

What is in%uenced $ 

3he other person)s 

 0ttitudes

  

Beliefs :alues Behavior 

 

Motives  0ctions

People Management Skills

 

Empower People for Enhanced Performance

 

&'amples o( In%uencing 

&alesman customer 

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Manager "anting his su'ordinate to perform 'etter

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ather tr#ing to reason out "ith his son to oin a particular degree course

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;ife tr#ing to influence her hus'and to



People Management Skills

selling

a

product

to

a

'u# her a costl# saree octor persuading a patient to stop smo*ing

Empower People for Enhanced Performance

   

)he Process o( or effective influencing9 In%uencing  0 message should meet the 



ps#chological needs of the other person 

&ee* onl# minor changes in the audience)s attitudes at a time

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/sta'lish a common ground "ith the other person



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Leave #our audience feeling satisfied and competent or change to endure, people must 'e convinced the# "ill 'e re"arded in some "a#

People Management Skills

Empower People for Enhanced Performance

   

*utcomes o( Success(ul Persuasion 

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3arget person doing "hat is intended Permanent Change 





People Management Skills

 0ttitude Behaviour

Mutual satisfaction

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)ools o( In%uencing 

2egative  

People Management Skills

Cheating 3hreatening < Bull#ing

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Bloc*ing

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&elf Pit#

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3"isted Logic

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Binding

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)ools o( In%uencing 

Positive 

/thos = Credi'ilit#

  

People Management Skills

Pathos = /motions Logos = Logic -airos = 3i 3iming ming

Empower People for Enhanced Performance

   

Motivating

 

Motivating 

3he 2eeds >ieraech#

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Motivators

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>#gine actors Motivating /mplo#ees

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Pro'lems in Motivating

People Management Skills

 

Empower People for Enhanced Performance

 

Per(ormance Management

 

Per(ormance Management 

+oal &etting

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+uidance

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Mentoring Counseling

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+iving eed'ac*

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Pro'lem solving

People Management Skills

 

Empower People for Enhanced Performance

 

+eadership

 

What is leadership$ Leading people

Influencing people Commanding people Guiding people

People Management Skills

 

Empower People for Enhanced Performance

 

 T heme ni ngofl eader shi p What isa leadership$ The process of influencing people and providing an environment for them to achieve team or organizational obectives

People Management Skills

 

Empower People for Enhanced Performance

 

&,ective leaders can increase &u'ordinates) motivation 



&atisfaction

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Morale

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3as* performance

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+roup identification

People Management Skills

 

Empower People for Enhanced Performance

 

)pes o( +eaders 

!eader b" the position achieved

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!eader b" personalit"# charisma

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!eader b" moral e$ample

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!eader b" po%er held

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Intellectual leader  !eader because of abilit" to accomplish things

People Management Skills

 

Empower People for Enhanced Performance

 

+eadership is all about.// $ 3he 3he art art of gett gettin ing g peo peopl ple e to to do do do   "hat the# reall# don)t "ant to do and don)t feel e?uipped to do  do   against a timeline the# don)t 'elieve in, in, "ith ris*s ris*s that  that scare them, to achieve an o'ective the# 'elieve at the 'eginning to 'e impossi'le! impossi'le! @ /ric +regor#

People Management Skills

 

Empower People for Enhanced Performance

 

+eaders vs/ Managers 

LEADERS:

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A!A"ERS:

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innovate

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ad#inistrate

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focus on people

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focus on syste#s $ structures

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inspire trust

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have a long-range view

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rely on control have a short-range view

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ask what and why

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ask how and when

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have eyes on horizon

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have eyes on %otto# line

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originate

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initiate

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challenge status quo

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accept status quo

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do the right thing



do things right

People Management Skills

 

Empower People for Enhanced Performance

 

People Management  0ttitudes  0tt itudes Integrit# 

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/?uit# A airness

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Respect for thers /mpath#

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+enuine concern for others