Mobile Lab Support Process Start
Mobile Lab Issues or Complains
Self Diagnosis and Troubleshooting (Teacher/ Technician)
Contact Helpdesk for Support Call: 018-7998787 Email:
[email protected] Web Portal: 1bnselfcare.yes.my
No Resolve? Yes
Resolve?
Onsite Support by Supplier
No
Yes
End
Chrome Cart and Mobile Lab Connectivity Devices Guide 1. Chrome Cart Startup i.
Before turning on the chrome cart, please ensure that the chrome cart is connected as the following diagram: a. Chrome Cart b. Surge Protector
Blue LED shows that the cart is protected.
ii.
Ensure that the cart is plugged into a socket where it is unique within the electrical circuit and not used by any other electrical items.
2. Charging of Chromebooks i.
ii.
After the chrome cart is turned on, insert the chromebooks one by one and connect it to the charger in their respective slots in order to charge the chromebooks, when battery is low. Please ensure the LED lights is lit up on each of the chromebooks as shown in the following diagram:-
LED shows orange = charging, green = fully charged YTL COMMUNICATIONS
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3. Power Specifications Power Rating Chromebook Chrome Cart (41 Chromebook)
40W, 240V 41x40W = 1640W, 240V, Nominal ~ 8A AC
4. Mobile Lab Connectivity Devices 1. Mobile Lab connectivity devices can be assembled as below for quick and easy mobilisation:-
5. Mobilisation of Mobile Lab 1. The Mobile Lab installation described above is to ensure easy mobilisation of lab from classroom to classroom. 2. The connectivity devices are packed as depicted in section 4 to ensure easy movement of these devices in the chrome box. By plugging into an available power socket, the connectivity devices can be powered up to provide Internet connectivity for the Chromebooks (Ensure the location has good Yes 4G signal). 3. Chromebooks can be taken out from the cart after charging and used at different location at school together with the connectivity devices. Chrome cart is not meant to be frequently moved around and acts as a stationary charging station.
For any issues of connectivity, please refer to the basic troubleshooting guide. If there are any issues pertaining to chrome cart, ie: causing power trip, please contact: YTL MOE Helpdesk: 018 799 8787 YTL COMMUNICATIONS
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Wi-Fi Connectivity for Chromebook 1 Klik Wi-Fi icon untuk mendapat menu sambungan rangkaian.
Seterusnya, klik icon pertama untuk mendapat menu Wi-Fi seperti yang digambarkan dibawah. 2
3 Untuk Chromebook-chromebook makmal 1, klik “Mobile Lab by Yes 4G”. Untuk Chromebook-chromebook makmal 2, klik “Mobile Lab by Yes 4G-02”.
4 Chromebook sudah disambungkan kepada Wi-Fi seperti yang digambarkan.
Wi-Max Connectivity for Chromebook 1 Klik Wi-Fi icon untuk mendapat menu sambungan rangkaian.
Seterusnya, klik icon pertama untuk mendapat menu seperti yang digambarkan dibawah.
2
3 Klik icon 4G untuk mendapat pilihan “Yes 4G” dalam menu seperti yang digambarkan.
Klik “Yes 4G” seterusnya.
4
5 Masukkan Yes ID dan Password
6 Icon 4G akan menyala sekiranya dapat disambung, seperti yang digambarkan.
Printer Enrolment Teacher Guide https://www.google.com/cloudprint?user=0#printer s
2
Klik “HP” dan klik “HP registration page” seperti yang dibulatkan dibawah.
1
Masukkan laman web ke dalam browser seperti yang dipaparkan diatas. Klik “Add a ready cloud printer” icon.
4
3
Masukkan Kod sekolah seperti dibawah, ie: ABC1234 Kalau hendak sambung kepada Could Printer untuk Mobile Lab 2, masukkan kod Sekolah dengan tambahan “-02”, ie: ABC1234-02
Mesej seperti dibawah akan dipaparkan kalau Chromebook telah berjaya disambungkan kepada Cloud Printer.
Printer Sharing Guide 1 Selepas Chromebook (guru) telah didaftarkan dengan cloud printer Mobile Lab, kebenaran untuk mencetak dengan cloud printer Mobile Lab boleh dikongsi dengan murid lain.
2
Klik icon “Share” seperti yang dibulatkan diatas.
Masuk ke “Settings > Google Cloud Print > Manage print settings (seperti diatas) didalam browser.
3
Masukkan YES ID murid dan klik “Share” seperti yang dipaparkan dibawah. Kebenaran untuk mencetak dengan cloud printer Mobile Lab telah di kongsi dengan akaun murid ini.
Cloud Printing Guide
Selepas akaun telah diberi kebenaran atau didaftar untuk mencetak dari Cloud Printer Mobile Lab, pencetakan dokumen boleh dilakukan dari Chromebook.
Masuk ke “Setting” dan klik “Print” didalam browser.
Untuk mencetak dari Google Doc, klik icon printer seperti yang dibulatkan di sebelah.
Pastikan konfigurasi adalah betul sebelum klikkan icon “Print” Destinasi printer hendaklah seperti yang dipaparkan disebelah. Setting yang lain boleh ditukarkan seperti yang dipaparkan di sebelah.
Updating your Chromebook to Latest Chrome OS
1
Pastikan bahawa Chromebook telah di log masuk dengan menggunakan Yes ID 1BestariNet. Kemas kini akan dilakukan secara automatic selepas Chromebook di log masuk. Jikalau hendak kemas kini dilakukan secara manual, sila rujuk ke langkah dibawah.
Klik Wi-Fi icon untuk mendapat menu sambungan rangkaian.
Seterusnya, klik icon “Setting” untuk mendapat menu setting.
2
Chromebrowser akan keluar seperti yang di paparkan di sebelah kiri
Klik icon “Help” dan kemas kini akan dilaksanakan secara automatic seperti yang dipaparkan di dalam Chromebrowser.
Selepas kemas kini telah habis dilaksanakan, Chromebook perlu ditutup dan dibuka semula untuk mendapatkan Chrome OS yang terbaru.
Chromebook Setting for Projector Usage Sebelum membuat sebarang konfugurasi kepada Chromebook untuk penggunaan dengan projektor, sila pastikan bahawa Chromebook telah disambungkan kepada projektor dengan kabel “HDMI/VGA Converter” yang telah dibekalkan.
Klik Wi-Fi icon untuk mendapat menu sambungan rangkaian. Seterusnya, klik icon “Setting” untuk mendapat menu setting.
Chromebrowser akan keluar seperti yang ditunjukkan di sebelah kiri, memaparkan pilihan-pilihan setting untuk chromebook. 2 Klik icon “Display Setting” untuk mendapatkan pilihan-pilihan setting untuk penggunaan dengan projektor.
2 cara untuk memapar skrin ke projektor.
3
Extended: Icon terpapar “Start Mirroring”. Jikalau icon terpapar “Stop Mirroring”, klik icon itu untuk Extended Skrin. Mirror: Icon terpapar “Stop Mirroring”. Jikalau icon terpapar “Start Mirroring”, klik icon itu untuk Mirror Skrin. Secara lalai, skrin akan terpapar secara Extended mod.
Mobile Lab Basic Troubleshooting Guide Mobile Lab Startup 1. Before starting up Chromebooks, please ensure that the Mobile Lab components are connected as the following diagram: a. SuperZoom b. Cache Machine c. WiFi AP
2. Please ensure all the devices are power on and the LED lights show blinking on each of the components. 3. After that, you may power up the chromebooks. The chromebooks will connect to the Wi-Fi AP (SSID: Mobile Lab by Yes 4G / Mobile Lab by Yes 4G-02) automatically and go to the internet. 4. If the chromebook has problem accessing to the internet, please refer to the basic troubleshooting guide on the few pages below.
YTL COMMUNICATIONS
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WiFi AP The LED lights descriptions: a. WiFi in 5GHz - Light will be blinking when AP is turned on. b. WiFi in 2.4G – Light will be blinking when AP is turned on. c. LAN Port - This light should be solid or blinking. If light is off, check the LAN port to ensure cable connectivity is properly locked in or replace the cable with new cable. Check whether the Cache Machine is turned on and working properly too. d. Power – Light is solid when turned on. If light is off, please check the power connection to the WiFi AP.
LAN
Chromebook Wifi Connectivity Chromebook should connect automatically with WiFi AP when the Mobile Lab components are all turned on. If it does not, the chromebook can be manually connected by following the “Wi-Fi Connectivity for Chromebook” guide. If password request prompts up, please call YTL MOE Helpdesk and inform them of this situation.
If any of the above problems still persists, please contact: YTL MOE Helpdesk 018 799 8787
YTL COMMUNICATIONS
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Cache Machine The LED lights descriptions: a. LAN Port – Light will be blinking when cache is turned on. If light is off, check the LAN port to ensure cable connectivity is properly locked in or replace the cable with new cable. Check whether the WiFi AP is turned on and working properly too. b. WAN Port - Light will be blinking when cache is turned on. If light is off, check the WAN port to ensure cable connectivity is properly locked in or replace the cable with new cable. Check whether the SuperZoom is turned on and working properly too. c. Power – Light is solid when turned on. If light is off, please check the power connection to the Cache Machine. d. Status – Light will be blinking when cache is turned on. e. LAN Port - This light should be solid or blinking. If light is off, check the LAN port at the back of the cache following instruction (a.) as written above. f. WAN Port - This light should be solid or blinking. If light is off, check the LAN port at the back of the cache following instruction (b.) as written above.
If any of the above problems still persists, please contact: YTL MOE Helpdesk 018 799 8787
YTL COMMUNICATIONS
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SuperZoom The LED lights descriptions: a) 4G Connectivity - Ensure the light is solid and not blinking. If light is blinking, try to move the SuperZoom to a different location of the room, ie: closer to windows or open areas (not blocked by buildings) in order to try and achieve higher signal reception. b) This light not applicable for Mobile Lab connectivity setup. c) LAN Port - This light should be solid or blinking. If light is off, check the LAN port to ensure cable connectivity is properly locked in or replace the cable with new cable. Check whether the Cache Machine is turned on and working properly too. d) Power – Light is solid when turned on. If light is off, please check the power connection to the SuperZoom.
Power LAN
If any of the above problems still persists, please contact: YTL MOE Helpdesk 018 799 8787 YTL COMMUNICATIONS
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CHROMEBOOK
A) Chromebook Makmal 1 4G + Wi-Fi Chromebook
Wi-Fi Chromebook
B) Chromebook Makmal 2 4G + Wi-Fi Chromebook
Wi-Fi Chromebook
19th Floor, One Oriental Place, No. 1, Jalan Hang Lekiu, 50100 Kuala Lumpur, Malaysia. Tel: +6018 799 8888 Fax: +6018 799 8828
Jobsheet Form School ID: School Name: Issue Category:
1Bestarinet / Mobile Lab
Purpose of Revisit: No. Task 1 Deliver Devices (Please provide serial number / brand of device)
2 Collect Devices (Please provide serial number / brand of device)
3 Reconfigure Existing Devices (Please provide serial number / brand of device)
1
2
(Please circle where appropriate)
3
4 Please circle. Task description as below
Descriptions Zoom / OCPE / Superzoom / Modem : Wifi AP : Cache Machine : Chromebook Wimax : Chromebook Wifi : Others: Zoom / OCPE / Superzoom / Modem : Wifi AP : Cache Machine : Chromebook Wimax : Chromebook Wifi : Others: Zoom / OCPE / Superzoom / Modem : Wifi AP : Cache Machine : Chromebook Wimax : Chromebook Wifi : Others:
4 Troubleshoot Network Issue (Please describe work done)
5. Other Issues: ___________________________________________________________ ___________________________________________________________ School Representative
YTL Communications Sdn Bhd Representative
________________________________ (Signature)
__________________________________ (Signature)
Name:________________________________________
Name:________________________________________
Position: ______________________________________
Position: ______________________________________
Date:_______________________________________
Date:_______________________________________
Official School Stamp :
19th Floor, One Oriental Place, No. 1, Jalan Hang Lekiu, 50100 Kuala Lumpur, Malaysia. Tel: +6018 799 8888 Fax: +6018 799 8828
Material Replacement Note School ID: School Name: Issue Category:
1Bestarinet / Mobile Lab
(Please circle where appropriate)
Device Type:
___________________________________________________________
Brand:
___________________________________________________________
Serial No.:
___________________________________________________________
Description:
___________________________________________________________ ___________________________________________________________ ___________________________________________________________
Remarks:
___________________________________________________________ ___________________________________________________________ ___________________________________________________________
Collected By:
Returned To:
Supervisor Name:________________________________________
Supervisor Name:________________________________________
I/C No: ______________________________________
I/C No: ______________________________________
School PIC:________________________________________
School PIC:________________________________________
I/C No: ______________________________________
I/C No: ______________________________________
Date:_______________________________________
Date:_______________________________________
Official School Stamp :
Official School Stamp :
PROSES PELAKSANAAN SOKONGAN UNTUK MOBILE LAB
Mula
Aduan atau Isu-isu Mobile Lab
Diagnosis dan penyelesaian masalah (Guru/Juruteknik)
Selesai?
Ya
Tidak Hubungi Meja Bantuan untuk sokongan (018-7998787;
[email protected]; 1bnselfcare.yes.my)
Ya Selesai?
Tidak Sokongan di tapak oleh pihak Pembekal
Tamat
Meja Bantuan menutup tiket
PROSES PELAKSANAAN SOKONGAN MEJA BANTUAN UNTUK MOBILE LAB
Mula
Hubungi Meja Bantuan YTL (018-7998787)
Memberitahu Meja Bantuan maklumat dan masalah Mobile Lab
Meja Bantuan membuka tiket
Meja Bantuan memberi sokongan membaik pulih secara atas talian
Tamat
• • • •
Kod Sekolah Nama Sekolah Maklumat PIC / Pemanggil Penerangan masalah Mobile Lab
PROSES PELAKSANAAN SOKONGAN DI TAPAK UNTUK MOBILE LAB
Mula
Membuat temujanji dengan pihak Sekolah
Unit Sokongan Teknikal pihak Pembekal sampai di Sekolah dan bertemu dengan pihak Sekolah
Diagnosis dan penyelesaian oleh Unit Sokongan Teknikal pihak Pembekal
Chromebook Rosak?
Tidak
Ya Unit Sokongan Teknikal mengisi boring “Material Replacement Note” dan ditandatangani oleh pihak Sekolah
Chromebook yang rosak diambil oleh pihak Pembekal untuk diperbaiki
Chromebook yang telah dibaiki dipulang kepada pihak Sekolah. Pihak Sekolah menandatangani “Material Replacement Note” yang sama
Meja Bantuan menutup tiket
Tamat
