PEGA 7 CSA Questions

1) ------------reference ----------------, which reference ---------------, which reference rulesets options: a. operatorID, access group, application rules b. access group, application rules, operatorID c. application rules, operatorID, access group d. access group, operatorID, application rules 2) When we need to select from a large list of dynamically populated values then we give the control as Auto-Control 3) Need to create a report with Status .pyWorkStatus and Operator ID. which needs to be done. a) both need to be optimized b) only .pyWorkstatus needs to be optimized c)only operator ID needs to be optimized d) Need not optimize both 4) Need to create a report with Case Creation Date and Total order a) both need to be optimized b) only CreadtionDate needs to be optimized c)only total order needs to be optimized d) Need not optimize both 5) Document Wizard doesnot generate which of the following documents a) Guardrails Doc b) Application Profile c) Application Document d) Specification Document 6) City property of Shipping address class needs to be mapped to Billing address using Data transform. What should be the source property. a) .Shippindaddress.City b) .City c) .Billingaddress.city

7) City property of Shipping address class needs to be mapped to Billing address using Data transform. What should be the target property. a) .Shippindaddress.City b) .City c) .Billingaddress.city 8) Which is the best to cache data from external system. a) data page b) data table 9) operator to Address there is 1-1 mapping. which mode is to be used. a) Page b) Valuelist c) Page group 10) Which of the following is ordered list a) Page b) Pagelist c) Valuelist d) Page group 11) PAssed Deadline is measured a) from the deadline b) from the start of case 12) Pega Guardrails have little or no impact on the application. a) True b) False 13) Which of the following is not a valid property control a) Text b) String c) Password d) Decimal

14) Which of the following is a case type a. Workb. ABC-DHDMM-Work-BBBB C. ABC- DHDMM-Work D. ABC- DHDMM 15) A UI control that displays a drop-down list with dynamically-generated large values A. Dynamic Select B. Auto Complete C. Drop Down D. Radio Button 16) Work list contains : select two. a. The cases created by the operator b. The assignments pending for the user to operate c. the cases assigned to the operator d. the cases assigned to other operator. 17) To send notification to the user which is best to use A. notification tab on the assignment shape B. send an email shape C. use utility shape to send notification 18) condition given if CustomerCredit (integer property)=10 return "Gold" CustomerCredit (integer property)=9 return "Silver" CustomerCredit (integer property)=8 return "Bronze" Which is the least appropriate rule for implementing this scenario A. when rule B. decision tree C. decision table

D. declare expression 19) Property mode for ordered list – Value List & Page List 20) property mode for unordered list- Value group & Page group 21) There are two cases named caseTypeOne and caseTypeTwo.A flow Action is applied to "ABC-Case-Work". Which is true from following a)both case can access flow action b)only caseTypeOnce can access c)only caseTypeTwo can Access d)none can Acces 22. Select notify modes(select two) a.mail b. voice call c. text message d. mms 23) Need to develop a report with case id and operator id . then options: a. need to optimise only case id b. need to optimse only operator id c. need to optimise both d. no need to optimse any of them 24) Relation between customer and address is 1-1 then what will be adress mode Options: a. data page b. page list c. page group d. value group 25)Relation between customer and address is 1-n then what will be adress mode Options: a. data page b. page list

c. page group d. information is not sufficient 26) SLA's question IV - 15 default 10 goal 1 day 10 deadline 3 days 15 passed dead line 1 day 10 What is the assignemnt urgency after 5 days Answer: 60 27) What are the scope of a data page(choose three) options a. node b. requestor c. thread d. all the above e.none of the above 28) defined a data page refresh strategy as reload if older than 2 hrs option: a. data pages will get refreshed after 2 hrs b. data page will get refreshed after 2 hrs of in active c. data page will get refreshed once we access it after 2 hrs of in active 29) Which is a valid case type a. ABC-Services b. ABC-SERVICES-WORK c. ABC-CREATECANDIDATE d. ABC-SERVICES-WORK-CREATECANDIDATE 30) What is the best practise on the num of steps/stages a case might be decomposed a. 9 +-2

b. 7+-2 c. < 15 d. 5+-2 31) We need to create a report with creation date and order cost as columns.How do you optimixe the report. a. Optimize both creation date and order cost. b. Optimize creation date and no need of order cost. c. No need to Optimize both. d. optimize order cost column. 32) Which to rule to use for the following case.(Choose 2) Retun Grade A for 91-100 Return Grade B for 71-90 Return Grade C for others a.Data Table b.Decision Tree c.Decision Table. d.When 33)How all can a subcase be created.(Choose 3) a.Manual. b.Automatic. c.Procedural. d.Declarative e.Conditional. 34) What is the primary use of a Ruleset. A, B a.Manage versions of rules. b.Group rules together. c.Used for easy deployment and migration to different server. d.Configure Applications. 35) If you want to set default value in the UI where will you set a. Property

b. Control c. data transform py default 36) What types of communication can be sent mail, email, letter, fax 37) which component will u use to notify a customer when a deadline is passed. A. B. C. D.

Notification Service level Send email smart shape Correspondence

38) Which of the following must be true to add a chart to a report? (Choose One) A. The report must include at least one column of summarized data B. The report cannot use a SQL function to obtain data to display in the chart C. The report must contain a filter D. The report cannot contain a filter

39. A PRPC component that defines and implements an interface between an external application acting as a client and a Process Commander system acting as a server is called a ______________________? (Choose One) A. Connector B. Activity C. Service D. Assignment 40. Which rule type is not classified as a decision rule? (Choose One) A. Decision Table B. Decision Tree C. Map Value D. When E. Declare Expressions

41.What types of properties can be used when creating a repeating layout? (Choose Two) A. Page B. Page List C. Value List D. Value E. Report Definition F. Paragraph List 42.Where is a data transform shape used.(Select 3) A. Data Page B. Decision Tree

C. Flow Action D. Flow E. Declare Expressions F. Property 43) What does a System Architect see in a Clipboard(Choose 2) a) The pages created under the nodes for that application b) The case data which he currently opened. c) The case data which is currently opened by end user. d) All cases data opened by the end users. 44) An SLA is defined as below .What would be the value of urgency after5 days of no action. Default Urgency - 10 Initial Urgenct - 0 Goal - 1 day -10 Deadline - 3 days - 15 Past Deadline - 1 day - 10 Repeating past deadline - 3 times a.45 b.55 c.65 d.35 45) The usecase is to create a purchase request case upon receiving an email and need to fetch the currecy values from an external system.How would u implement this scenario. a.Create a service for Purchase Request and a connector for retrieving currecny values. b.Create a connector for Purchase Request and a service for retrieving currecny values. c.Create a service for Purchase Request and a service for retrieving currecny values. d.Create a connector for Purchase Request and a connector for retrieving currecny values.

46) What is the best way to ensure a user enters email in proper format. Answer: Edit Validate Rule 47) What are the 2 correspondence Types. a.Fax. b.Mail. c.Voice Mail. d.MMS 48) A chart can be used in both summary and list report. Answer: False 49) Where is the passed deadline measured from. a.from assignment start. b. from dead line. c.from goal. 50) A CSR needs to do the following activities. Collect cust details Collect problem details. Based on the problem assign to a user. a. Create 3 sub cases. b. Create single assignment c. Create a multistep process 51) A service level question

The default urgency is 15. Assignment starts at 9.00. What will be the urgency at 9.00 next day?

Answer: 50 52) which of the following shape requires user intervention? Sub process, Assignment, Integrator, Decision. 53) Which of the following best describes PUSH and PULL routing? Answer: PUSH (but not sure) - Ashok. 54) When the case is rejected, we need to run some process

A. Use Alternate Stage B. Optional Process C. Optional Action 55) How to save the result fetched from the external table? A. Connector B. Report Definition C. Data Pages D. Data table 56) Best practice while connecting to External system : Use Database Tool Mapping Wizard 57) Which is the best to cache data from external system. a) data page b) data table 58) What does a guardrail contain (a) severity (b) warning (c) both (d) none 59) When are data pages created. Answer: When we access first time after inactive 60) Which of the following is the best method for requesting data from an SQL database? (Choose One) A. SQL connector B. SQL listener C. Service package D. External database table class mapping 60) Routing can be reference in:

a)Data Transform, Decision Tree,

b) Decision Table d) When

c)

61) IN the application, the email consumption leads to case creation & then the fetching prices from price catalogue, application connects to external system (wording can be different) a) PRPC act as service for fetching price from price catalogue. b) PRPC act as connector for fetching price from price catalogue c) PRPC act as service for creating case from email d) PRPC act as connector for fetching price from price catalogue. e) PRPC can act as neither service or connector for fetching price from price catalogue. f) PRPC can act as neither service or connector for creating case from email. 62) which is incorrect about the relation between a parent case and a sub case A. sub case created automatically when parent case is created B. sub case created automatically under some certain condition C. sub case can not be manually created 63) Which Clipboard page contains information about the application currently in use? (Choose One) A. pxRequestor B. pyWorkPage C. pxThread D. pxProcess 64) Which statements best reflect the difference between BPM and Case Management? (Choose Two)

 





Case Management applications cannot adequately manage ad-hoc events while BPM applications can BPM applications consist of structured, automatable processes, while Case Management applications can include manual, optional, and conditional processes. BPM applications are poorly suited to managing “ad hoc” events while Case Management applications are well-suited to managing “ad hoc” events Only BPM allows transactions to be logged with an audit trail, identifying each action in the process and who or what performed it.

65) In a Pega7 application built by your development team, the date format is displayed as12/12/12. To avoid confusion, the customer wants to reformat it as 12-Dec-2012. Using Designer Studio, how would you quickly identify the record where this format is configured? (Choose One)

   

Use the Application Explorer to see all the properties defined in the application Use the UI Inspector tool to identify the property Type the label of the field in the search field to find the actual rule Run a report to check all the date time fields and then check them one-by-one

66) Which of the following requires users to logoff? (Choose One) 

Switching to a different access group



Opening an end user portal



Creating a case



Switching to a different operator

67) Identify the principal reasons for dividing a case into stages. (Choose Two) 

To group related processes and steps.



To divide a case into implementable releases.



To represent subcases.



To provide context for the events that occur while processing a case.

68) How many stages did we identify for the Candidate case? (Choose One) 

5



6



7



8

69) Which of the following is NOT a valid step type? (Choose One) 

Case.



Single Step Assignment.



Automated Decision.



Multi Step Process.

70) The purpose of Draft mode is to __________________________. (Choose Two) 

Allow application designers to save flows that contain references to non-existent rules.



Allow end users to debug the flow on production systems.



Allow application designers to test decision rules before saving them.



Allow application designers to test flow logic without needing to implement secondary rules such as flow actions, decisions, and activities.

71) Which of the following is a valid property mode? (Choose Two) 

Single Value



Text



DateTime



Java Object

72) The “context” of a property can be described as _______________________. (Choose One) 

The property mode.



The type of data the property can store.



The page that contains the property and its value.



The source of the property value.

73) Which of the following are key benefits in using dynamic layouts over other layouts? (Choose Two) 

Supports nesting layouts



Localization – layouts offer ability to render data elements in various languages



Responsiveness –layout can be configured to switch to a different format in a different form factor



Alignment – displaying labels next to field is not possible in other layouts

74) Which of the following statements are correct when we add a repeating layout from the layout palette? (Choose Two) 

We must configure the source of the grid



We can specify any icons (such as add ,or delete) that appear in the layout during creation



We can configure the layout as a grid, or any other type.



The grid overwrites any existing layout

75) When using validation rules, we can invoke ______________. (Choose Two)



A flow action rule



A message rule



Another validation rule



A section rule

76) Data tables are used for ________________. (Choose One) 

Storing static list that is used by applications



Storing list of cases that are created by user



Storing list of cases that require approval by manager



Storing the information of all operators in PRPC

77) pr_other is a _______________ ..(Choose One) 

Database table that usually has data table instances if a dedicated table is not created



Database table created in PRPC to hold information about all data tables



A sample Database table structure that does not exist anywhere



Database table that holds all data class instances

78) Which of the following is not configured in the data page definition? (Choose One) 

Whether the data page can be used as a page list or a page group



Whether the data page content is specific to a requestor or common to all requestors



Whether the data page becomes stale in 2 hours or 2 days



Whether the data page source comes from an external database or a data table

79) What are the two elements that are required in defining a dynamic user interface? (Choose Two) 

A source or the controlling element



Targets or the controlled elements



A button control that can act as a target for the event



An event can be applied on the section

80) Of the six declarative rule types, four establish a dependency on a specific property or properties. Which two do not establish a dependency? (Choose Two) 

Declare Expressions



Declare OnChange



Constraints



Declare Trigger



Declare Index



Data Page

81) If the default chaining technique is used, the expression calculation will occur ___________ . (Choose One) 

When a value in the expression is not present



When target property value changes



When input properties value changes



Each time a property in the expression is referenced

82) Which of the following is not a Smart Shape option? (Choose One) 

Create Case(s)



Create PDF



Auto Approve



Send Email

83) Which of the following are factors in rule resolution? (Choose Two) ? 

Purpose



Sorting



Approval



Applicability

84) The three levels of severity are ? (Choose Three) 

Moderate



Caution



Critical



Severe



Info

85) What is the primary difference between a case and a process ? (Choose One) 

A case defines how to resolve a business transaction and a process defines the business rules that govern what can and cannot be done.



A process has a life-cycle, a case does not.



A case represents a business transaction and process defines how we resolve that business transaction.



There is no difference between a case and a process.

86) What is the difference between case management and process management? (Choose One) 

Case Management is used when you do not know how the business transaction is conducted and process management is used when you do know how the business transaction is conducted.



Process management provides for a holistic view of a business transaction and case management provides a way to adapt to changing business conditions.



Case Management provides a holistic view of a business transaction and process management provides a way to adapt to changing business conditions.



There is no difference between a case management and process management.

87) case type can be defined as ______________. (Select all that apply) 

Tasks and decisions needed to complete a business transaction.



A first-level grouping of related tasks.



A collection of Pega-related artifacts used to implement the tasks for a case.



Representing a specific business transaction.

88) Consider using no more than _____ connectors (flow actions) on any given assignment. (Choose One) 

5



3



15



8

89) A __________ cares about the data needed for reporting, metrics and analysis. (Choose One) 

Process designer



Process participant



Process analyst



Process owner

90) The ____________ has a task level view of the data in the application as they are responsible for entering data into the application. (Choose One) 

Process designer



Process participant



Process analyst



Process owner

91) Which of the following are valid places a data page can source data from? (Choose Two) 

Data Table



Correspondence



Section



Report Definition

92) Which of the following is a good use of a data table? (Choose One) 

You have a large amount of reference data that you need to use in your application.



You want to create a table that represents business logic.



You have a small set of reference data that does not change very often.



You have unstructured data with no unique identifier.

93) Which reload strategy would you use if you wanted to conditionally refresh the data based on properties in your application? (Choose one) 

Reload If Older Than



Do Not Reload When



Once per Iteration



Never Refresh Data

94) What is the output of the Database Table Class Mapping tool? (Choose Two) 

Report Definition



Data Class



Data Page



Database table instance

95) If we need to access a table with more advanced SQL such as a complex join we need to use _____________ (Choose One) 

a report definition



the Database Table Class Mapping tool



a Connector



a data page

96) When accessing an external database the best practice is to use_______. (Choose One) 

Report definition



SQL Connector



Database Table Class Mapping Tool



Stored Procedure

97) Creating reusable UI sections allow you to ______________. (Choose all that apply) 

Be consistent in UI structure and layout



Build applications that are scalable and extensible



Share a common set of data elements across multiple screens



Reduce maintenance requirements and chances for errors

98) Flow Actions should be applied to ______________. (Choose all that apply) 

ORG-Application-Work-



ORG-Application-Work



ORG-Application-Int



ORG-Application-Data

99) The DropDown and AutoComplete controls can be sourced: (Choose Three) 

Using a data page



Using a summary report



As defined on a property



A clipboard page

100) A property-based event fires when______________. (Choose Two) 

A section is refreshed



A user takes an action on a page



A property value changes



When a property value meets specified criteria

101) A user-based event fires when______. (Choose One) 

The user takes a certain action on a page



A property value changes



A server-side event is triggered



A section is refreshed

102) Which of the following statements best describe the most likely reasons why an organization should care about its applications usability? (Choose all that apply) 

Usability will guarantee a strong market share.



Usability will enhance, if not increase, employee satisfaction and productivity



Usability is the best way to provide the highest number of custom features to users



Usability can help increase acceptance and adoption of the application

103) Delegating business rules can ________________. (Choose all that apply) 

Help reduce the workload for system architects



Provide a level of empowerment to business users



Promote an agile response to constantly changing business conditions



Be self-sustaining if appropriate documentation and training is provided

104) Which statement best describes how milestone urgency values are used? (Choose One) 

When a milestone is reached, the assignment’s urgency value is set to the specified urgency value in that milestone.



When a milestone is reached, the assignment’s urgency value is checked. If it is greater than the specified milestone urgency value, the Escalation Action is triggered.



When a milestone is reached, the specified urgency value is added to the assignment’s current urgency value.



When a milestone is reached, the assignment’s current value is checked. If it is less than the milestone urgency value, it is adjusted to the milestone urgency value otherwise, it remains the same.

105) Which of the following flow shapes can be used to send an automatic correspondence? (Choose all that apply) 

Assignment



Utility



Send Email smart shape



Integrator

106) Which of the following provides a declarative form or property validation? (Choose One) 

Validate



Constraint



Declare Expression



Declare OnChange

107) Which of the following statements is true of declarative rules? (Choose One) 

Declarative rules must be explicitly called



Declarative rules must specify the order in which to run



Declarative rules require a corresponding activities to execute



All of the above



None of the above

108) ______ represent the data that is defined when properties are created in the data model. (Choose One) 

Time metrics



Process metrics



Progress metrics



Business metrics

109) ___________ are statistics automatically tracked by Pega. (Choose One) 

Time metrics



Process metrics



Progress metrics



Business metrics

110) When data is entered in an application it is initially stored in __________. (Choose One) 

a database



a BLOB



a local file



the clipboard

111) The use of a BLOB field to store all of the data for a case offers the following advantages. (Choose Three) 

There are no physical size constraints on BLOB fields, so they can hold any amount of information.



The BLOB is faster to retrieve a case and place all of its information in memory on the clipboard for use by the application, and also faster to save changes to that information.



The BLOB field makes it simple to use properties in reports.



The case data stored by the BLOB is highly optimized for performance and flexibility in operations on individual cases.

112) Which phase of creating a report would you determine who is going to use the report? (Choose One) 

Iterate



Plan



Edit



Think

113) Which phase of creating a report would you have end users look at the report you’ve created? (Choose One) 

Iterate



Plan



Edit



Think

114) Which phase of creating a report would you determine what chart type to use? (Choose One) 

Iterate



Plan



Edit



Think

115) List two advantages of keeping specifications up to date. (Choose Two) 

Helps limit guardrail warnings



Helps to reduce scope creep



Increases the performance of the application



Helps to limit any surprise requirements or implementation