Paralegal Legal Assistant in Norfolk VA Resume Sandra Howerin

SANDRA HOWERIN [email protected] www.linkedin.com/in/Sandrahowerin

Virginia Beach, VA 23464

757-749-0041 757-962-0012

PROFESSIONAL SUMMARY Recently completed the Paralegal and Advanced Paralegal Online Certificate programs with George Mason University. Previous Operations Production Coordinator for one of the nation’s top ten largest banks. Highly experienced in working with contractually obligated law firms to analyze and create resolutions for debt collections in accordance with federal, state, and local regulations. Adept at managing concurrent tasks and leveraging prioritization skills to achieve defined objectives. Strong problem solving expertise and analytical skills. Proficient at reviewing financial data and identifying solutions to account balance discrepancies in litigation.  Excellent Communications Skills  Strategic Critical Thinking

 Learning Agility  Conscientious Work Ethic

. PROFESSIONAL EXPERIENCE Capital One, Chesapeake, Virginia 2012-2015 Operations Production Coordinator Managed credit card account reconciliation process for accounts placed with outside law firms for litigation and collection. Facilitated weekly conference calls with these firms to provide resolutions and implement changes to resolve past and prevent future discrepancies.   

Reduced volume of accounts with discrepancies achieving time efficiencies and cost/vendor savings. Used clear and concise written and verbal communication techniques to motivate firms to implement recommended changes to reduce risk. Earned excellent quality and production reviews contributing to department success in achieving business goals.

HSBC, Chesapeake, Virginia (acquired by Capital One) 2003-2012 Delinquency Services Representative Managed assigned portfolios and maintained efficient business relationships with multiple contractually obligated attorneys to secure re-payment of delinquent loans.   

Assured state and federal collection laws and regulations were honored in all interactions with the customer, which reduced risk exposure and potential liability. Drafted solid solutions to customer’s delinquent accounts while maintaining fair and equitable business transactions for the company and achieving the highest level of integrity and compliance. Exceeded quality and production expectations consistently while serving as an instrumental team member helping mentor associates in all aspects of the job.

Sandra Howerin [email protected] 757-749-0041 757-962-0012

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Served as the “go to” subject matter expert for policy and systems issues increasing team knowledge and effectiveness.

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Earned 2nd place ranking in mid-range collections and 3rd in bad debt collections for achievement of overall performance objectives.

Branch Banking and Trust of Virginia, Virginia Beach, Virginia 2002-2003 Relationship Banker Originated, opened, and maintained personal and business checking, savings accounts, Individual Retirement accounts, and Investor Deposit accounts as well as supported the overall daily branch operations.    

Cultivated profitable client contacts by recommending beneficial products and services increasing bank revenue. Investigated and resolved needs of a substantial client base increasing customer satisfaction. Maintained a high level of honesty and integrity in dealing with confidential information, protecting privacy and adhering to regulatory requirements. Received exemplary quality scores on both inbound and in person mystery evaluations.

EDUCATION / TRAINING Advanced Paralegal Certificate

George Mason University Herndon, Virginia     

Advanced Legal Research

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Real Property Law

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Bankruptcy Law Business Law and Practices Criminal Procedure Estate Planning – Probate, Wills & Trusts Software Essentials for the Law Office

Bachelor of Arts, Communications Old Dominion University Norfolk, Virginia PROFESSIONAL DEVELOPMENT         

WestlawNext LexisNexis CaseMap 10 TimeMap Trial Director Code of Business Conduct and Ethics Insider Trading Awareness Anti-Money Laundering Notary for the Commonwealth of Virginia