Panduan Penanganan Keluhan Pasien

PANDUAN PENANGANAN KELUHAN PASIEN PASIEN

PEMERINTAH DAERAH KABUPATEN KABUPATEN WONOGIRI DINAS KESEHATAN KABUPATEN UPT PUSKESMAS BULUKERTO

Tahun 2016

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DAFTAR ISI

KATA PENGANTAR…………………………………………………………………………3 BAB I. DEFINISI......................................................................................................................4 A.

Pn!ahu"uan..............................................................................................................4

B.

Tu#uan.......................................................................................................................4

$.

D%&n&'&.....................................................................................................................(

BAB II. RUANG )INGKUP......................................................................................................6 A.

M!&a *n+a,*a&an -,*"a&n/-"uhan....................................................................6

B.

Ka& -,*"a&n/-"uhan......................................................................................6

$.

Un& *n&,a -"uhan/-,*"a&n.............................................................................6

D.

Pn+a,*a&an -"uhan/-,*"a&n...............................................................................6

E.

Pnanun #aa....................................................................................................5

BAB III TATA )AKSANA......................................................................................................... A.

Taa "a-'ana *n+a,*a&an -"uhan *a'&n...............................................................

B.

Taa "a-'ana ,nana*& -"uhan &!a- "an'un....................................................

$.

Taa "a-'ana ,nana*& -"uhan "an'un.............................................................7

D.

Taa "a-'ana *"*an...........................................................................................10

BAB I8 DOKUMENTASI.......................................................................................................11

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KATA PENGANTAR 

Pu#& '+u-u -ha!&a A""ahSWT9 aa' 'a"a ah,a !an h&!a+ah +an "ah !&&-an -*a!a ',uan+a9 'h&na Bu-u Pan!uan Pnananan K"uhan Pa'&n !& Pu'-',a' Bu"u- &n& !a*a !&'"'a&-an !an !&'u'un !nan a&-. Bu-u *an!uan &n& 'aa& u-u *an!uan +an !a*a !&*una-an 'aa& *anan !a"a, ,"a-'ana-an ua' !& Pu'-',a' Bu"u- -hu'u'n+a ha!a* *nananan -"uhan *a'&n. Ka,& haa*9 !nan u-u *an!uan &n& !a*a ,n#a!&-an *n&n-aan !a"a, *''  *"a+anan -'haan +an ':aa ,a;&,a" !an a* ,,*ha&-an -a&!ah Bu"an/ahun -*a!a K*a"a. Pn+"'a&an -,*"a&n !a*a ,"&a-an *&ha- &nna" ,au*un ;na" Pu'-',a' Bu"u- unu- !a*a !nan 'a ,n+"'a&-an *,a'a"ahan +an #a!&.

11