Organisational Behaviour

SCDL

Program Name: Subject: Assessment Name: Weightage: Total Marks: Duration:

PGDBA Organizational Behaviour OB - Exam 70 70 80 mins

Online Examination: Online examination is a Computer based examination. Online examination comprises of Total 29 Questions - Out of 70 marks. Duration of online examination will be of 1 Hour 20 minutes (80 minutes).

Section - I Instructions: - It is compulsory and has total 3 Subjective Questions. - Students are required to solve any 2 Subjective Type Questions. Each question is of 5 marks. - Section – I is out of 10 Marks. Please refer following instructions regarding Subjective examination: - While attempting subjective examination Text formatting facility will be disabled such as use of bullets, making the text bold, underlining the text etc. Only normal character on the key board will be available. - Special characters available on the keyboard will be allowed. - Students can not attempt more than 2 questions out of given 3. - A blank (space typed) or any entry in the space provided will be considered as question is answered. - Hand written answers are not allowed. Subjective test can be answered by using key board. - No brail support shall be provided, but writer assistance shall be allowed. The student has to intimate it to SCDL well in advance by completing applicable formalities. - Answers for both the questions should not exceed more than 110 words. The maximum word limit per answer is 55 words (for Subjective part).

Page 1 of 7

SCDL

1) Write a note on Sigmund Freud's personality structure, i.e., id, ego and superego? (5) Id, ego and superego are the three parts of the psychic apparatus defined in Sigmund Freud's structural model of the psyche. According to this model of the psyche, the id is the set of uncoordinated instinctual trends; the superego plays the critical and moralising role; and the ego is the organised, realistic part that mediates between the desires of the id and the superego. The superego can stop you from doing certain things that your id may want you to do. 2) What is the basic difference between attitude and opinion? (5) An opinion is an expression of an evaluative judgment or point of view regarding a specific topic or subject. An attitude is somewhat generalised (such as liking or not liking a persons supervisor), whereas an opinion, typically, is an interpretation regarding a specific matter (such as saying that the boss plays favourites in granting promotions). Opinions, however, are typically influenced by the more generalised attitude. The facts or observations within an individuals experiences are interpreted in the light of his attitudes. 3) How does workplace atmosphere impact employees' attitude and productivity? What should the management do for an employee-friendly atmosphere? (5) A healthy workplace atmosphere reduces workplace stress significantly. In reality, stressed employee cause lower productivity and poor quality of output. On the other hand, pleasant surroundings can do more for an employee's attitude than it is often realised. Therefore, the management should provide an attractive and comfortable work environment whenever possible to reduce stress. The management should ensure an appropriate, adequate and safe area for workers. Sometime, even a less formal atmosphere in the workplace can reduce work stress. Maintaining a healthy workplace atmosphere is a must for any organisation to have and retain highly motivated and high-energy level of employees.

Section 1 is complete. Please click on "Next" button to proceed.

Section - II Instructions: - It comprises of Objective Questions Only. - Total 60 marks are allotted for objective type questions. - The objective questions are of following type and carries marks as given under. Multiple Choice Multiple Response : 4 Questions - 16 Marks (Each 4 marks) Page 2 of 7

SCDL

Multiple Choice Single Response True or False Select a Blank Match the Column Total Questions Total Marks

: 9 Questions - 18 Marks (Each 2 marks) : 5 Questions - 5 Marks (Each 1 mark) : 5 Questions - 5 Marks (Each 1 mark) : 4 Questions - 16 Marks (Each 4 marks) : 27 : 60

1) Supervision has a great impact whether they react positively or negatively towards organisational objectives. (1) 1] True 2] False 2) The model that existed at the time of industrial revolution is (2) 1] Autocratic model 2] Supportive model 3] Custodial model 4] Participative model 3) Match the Following (4) 1] Highly comprehensive and complex process 2] Concerned with basic elementary behaviour 3] Safety signs 4] Job rotation

1] Perception 2] Sensation 3] Contrast 4] Novelty and familiarity 5] Repetition 6] Motion

4) Prejudice are supported by differences in relative privileges, fear and certain personality factors. (1) 1] True 2] False 5) The factors which by their absence do not inhibit performance but any addition in them increases efficiency are (2) 1] Job loading 2] Group think 3] Hygiene factors 4] Motivators 6) Accommodating style leads to maximum commitment of the solution jointly evolved. (1) 1] True 2] False

Page 3 of 7

SCDL

7) Match the Following (4) 1] Reason for conflict 2] Variety of conflict 3] Middle ground to resolve conflicts 4] Achieve a balance in situational power

1] Job design 2] Procedural 3] Compromising style 4] Key task in a mediator's role 5] Attitudinal structuring 6] Accommodating style

8) Passive smoking is more harmful than active smoking. (1) 1] True 2] False 9) Match the Following (4) 1] 1.1 manager 2] Vertical axis 3] Horizontal axis 4] Military organisation

1] Impoverished style 2] Concern for people 3] Concern for production 4] High task, low relationship behaviour 5] High task, high relationship behaviour 6] Maximum concern for people and production

10) The lack of emotion, motivation or enthusiasm is known as (2) 1] Depression 2] Suppression 3] Apathy 4] Empathy 11) Match the Following (4) 1] Stages of the moving phase 2] Technology for people focused changes 3] Market situation 4] Need to manage the transition

1] Compliance, identification and internalisation 2] Job training programs, transactional analysis 3] Market size, change in tastes and market fashions 4] Control 5] Unfreezing, changing, refreezing 6] Resistance

12) The theory which is an organised, consistent, conceptual gestalt composed of perceptions of the characteristics of the 'I' or 'me' and the perceptions of the relationships of 'I' or 'me' to these perceptions is (2) 1] Self theory 2] Intra psychic theory 3] Trait theory 4] Type theory 13) Instincts include: (4) 1] Rationalisation Page 4 of 7

SCDL

2] Lust 3] Jealousy 4] Fear 14) Morale surveys include: (4) 1] Drafting a questionnaire 2] Exit interviews 3] Interviewing people 4] Tabulating and analysing data 15) Ideal temperature for sedentary work in summer is (2) 1] 60 to 65 degree F 2] 65 to 70degree F 3] 70 to 75 degree F 4] 75 to 80 degree F 16) A way of keeping the mind tranquil is (2) 1] Distress 2] Eustress 3] Meditation 4] Life trauma 17) One must drink :BLANK litres of water daily. (1) 1] 1 to 2 2] 2 to 3 3] 3 to 4 4] 4 to 5 18) Characteristics of Democratic style of leadership are (4) 1] Both formal and informal communication 2] Balanced concern for people and production 3] Relies on teamwork 4] Some delegation of authority 19) :BLANK style is good when one is dealing with professional employees who require more job freedom. (1) 1] Autocratic 2] Participative 3] Free rein 4] Democratic 20) Exhaustive study of organisational goals, principles, practices and performance at the macro level: (2) 1] Change analysis 2] Diagnosis Page 5 of 7

SCDL

3] Organisation analysis 4] Changing task 21) The following phase is explained in terms of compliance, identification and internalisation: (2) 1] Freezing 2] Unfreezing 3] Moving 4] Refreezing 22) People focused changes can be made through the following techniques: (4) 1] Sensitivity training 2] Transactional change 3] Assertiveness training 4] Transactional analysis 23) A rational organisation thinks in terms of change long before it turns into a changed event. (1) 1] True 2] False 24) Some corporations provide their top executives with a variety of expensive :BLANK . (1) 1] Stories 2] Rituals 3] Perks 4] Gifts 25) High attention to detail and high aggressiveness is a characteristic of :BLANK . (1) 1] Culture 2] Sociability 3] Solidarity 4] Networking 26) Organisations must use :BLANK to produce goods and services. (1) 1] Authority 2] Power 3] Knowledge 4] Legality 27) The influence strategy that seeks to establish legitimacy of a request by claiming authority or by verifying consistency with policies, practices or traditions: (2) 1] Consultation 2] Rational persuasion 3] Legitimating 4] Pressure Page 6 of 7

SCDL

Section 2 is complete. Please click on "Next" button to proceed.

Page 7 of 7