Operations Manager or Production Manager or Logistics Manager or

David A. Grzeslo 19330 Carrick Way, Tinley Park, IL 60487 (815) 295-7727 Cell [email protected] EXECUTIVE OPERATIONS MANAGER An accomplished, high-performing Senior Manager with over a decade's experience in solid operational strategic planning for the CPG and Consumer Research Indust ry. PERSONAL PROFILE Dedicated achiever with a firm record of innovative revenue management consisten tly refining processes, procedures, and efficiencies to maximize business result s. Meticulous; effective team manager and professional relationship-builder who gat hers and imparts data effectively and thoroughly across all department levels wi th timely execution. Enthusiastic problem-solver and leader with a keen ability to rapidly assess div erse situational challenges, develop action plans, and exceed targeted goals. AREAS OF EXPERTISE Proficient in Hand-Held Data Collection Equip. CPG and Consumer Research Adept Inventory and Asset Management Analytic Procurement and Metric Proficient Team Building and Performance Supervision Vendor Management and Contract Negotiations Organizational Reengineering and Financial Analysis Time Management and Quality Control Business Growth Planning and Ad-hoc Savvy Asset Recoveries (Collections) PROFESSIONAL EXPERIENCE Symphony/Information Resources Inc. Chicago, IL 1997 - 2010 A market research company supplying the CPG industry with valuable insight throu gh data collection. Senior Manager, North American Operations (2004-2010) Organized the procurement, housing, and deployment of over $24 million dollars i n capital related to over 100K in assets. Managed all inventory support for 100K Consumer Household Panel by creating re-o rder points and consumption charts, oversaw delivery lead times, and procured re quisitions requests for purchase orders. Managed $3.5 million dollar budget by estimating annual expenditures, projecting monthly cost reductions, and tracking all real-time charges while exceeding key operational performance targets. Realized $1.2 million dollars in savings by developing and executing a (BPO) bus iness process outsourcing project of Asset Management Operations while exceeding set timeframes. Oversaw and improved equipment retrieval collection process with a 25% increase in asset procurement. Coordinated monthly inventory database synchronizations to improve overall data quality by 15%. Attained expertise in integrating new physical assets into an existing process a nd infrastructure. Modified processes to accommodate changing business needs and tracking needs of internal customers. Developed and implemented compliance data quality metrics which analyzed success rates, averages, means, and totals as a tool to govern internal teams and exter nal vendors with a 60% turnover reduction.

Procured and governed vendor relations while honing cost point negotiations, mon itoring vendor service level agreements (SLA) and standard operating procedures (SOP) related to procurement and services. Supported Accounts Payable by analyzing valuable asset attrition and expansion d ata, calculated and applied monthly transactional taxes, managed invoice procure ment and approval, estimated and validated annual postal increase, and applied t he appropriate net days to insure timely vendor payments. Participated as a certified Six Sigma Practitioner in seven Six Sigma studies in high-level, cross-functional teams of directors and VP's. Symphony/Information Resources Inc. Manager, Production Operation (1999-2003) Led dual role of Operations and Collections Manager to ensure accurate and timel y production delivery while honing a liaison position between internal process o wners and vendors gaining process and operational efficiencies. Assisted customer service support and marketing team for North America operation s by being point of contact for error resolution, inventory management inquires, and documentation revisions for its 100k consumer household panel. Supervised and executed all interviewing, hiring, cross-training, disciplinary a ction, and termination of twenty plus full-time and part-time employees while ma intaining a high standard of work ethics. Symphony/Information Resources Inc. Senior Production Analyst (1997-1998) Initiated and implemented process improvements that resulted in increased workst ation production four-fold by conducting full time employee (FTE) to Diagnostic time study, realizing true production time versus stagnate time due to applicati on loading; acquired and implemented two tier workstations per each FTE, and max imized FTE production time with four Diagnostic computers per each workstation. Streamlined overall operating performance by conducting time studies, coordinati ng team cross-training, creating quality control checks, facilitating production relocation, while honing the overall headcount cost structure from twenty FTE's to six FTE's equaling a cost savings of over $450K . S&G Packaging, Alsip, IL A company that created their patented paper handled grocery bag for major food c hain distributors. Production Manager (1995-1997) Plochman Inc. Chicago, IL A leading mustard suppler for the CPG industry for over 100 years. Production Supervisor (1991-1995) TECHNICAL SKILLS Applications: MS Office (Word, Excel, Access, Power Point, Visio), Oracle Financ ial Operating Systems: Windows 2000 / Windows XP / Windows Vista / Windows 7 EDUCATION/TRAINING St Rita of Augusta HS Graduate Professional Training: Six Sigma Greenbelt Training, Effective Employee Motivati on, Situational Leadership, Effective Supervision of People, Project Management, Effective Corporate Writing, Performance Management Workshops, Effective Corpor ate Presentations, Managing Multiple Priorities, Advanced Credit and Financial A nalysis, Basic and Advanced Excel, and Basic and Advanced Access