Operations Manager or Logistics Manager or Supply Chain Manager

LANCE DEVENGER 104 Perryville Road Rehoboth, Ma. 02769 (508) 247-7921

[email protected]

OPERATIONS MANAGER Over fifteen years experience with proven influencing, consensus building, colla boration and cross functional team leadership skills focused on achieving corpor ate goals and maximizing the team contribution. Attentive to details, profession ally versatile, and capable of providing leadership and support to internal busi ness partners, while proactively responding to today's varied business requireme nts. Multiple accomplishments in project planning, vendor negotiations, sales, m arketing analysis, facilities management, customer service, and food management while ensuring the successful completion on a variety of concurrent projects. Capable of driving large and small development projects, able to break down chal lenges to their basic and fundamental roots; an insightful employee with an eye toward problem solving in as economical and effective a manner as is possible. R eady, willing and able to insure project success and on-time delivery CORE COMPETENCIES Process Improvement * Purchasing * Cost Control * Change Management * Marketing Analysis * Food Services Resource Allocation * Strategy Implementation * Process Improvement * Staff Deve lopment * Quality Control Operations * Business Development * Negotiation * Personnel * Team Building * Te am Mentoring * P&L Regulatory Compliance * Client Relationship Management * Sales * Influencing * F acilities Problem Identification and Resolution * Veteran EXPERIENCE IRON MOUNTAIN Boston, MA 1997 - Present The world leader in information management services, assisting more than 140,000 organizations in 39 countries on five continents with storing, protecting and m anaging their information Operations Supervisor/Manager Highly effective and valued leader skilled at leveraging abilities in employee r elations, situational analysis, problem resolution, customer service, and traini ng to exceed goals and maximize efficiencies. Consistent driver of excellent cli ent retention ratios while achieving labor, revenue and account growth goals. Ad minister budget, prepare regular reports, and anticipate market trends to optimi ze operational growth. Focused on best practices for inbound and outbound site o perations to ensure execution of service agreements at or above the customer's s tandards. * Generated a robust DMS (Document Management Solutions) program, allowing multi ple clients to utilize an alternative electronic storage medium for financial and medical documents * Reinvigorated a failing safety program through training, employee involvement and a constant focus ATRIUM HOTEL AND OFF TRACK BETTING Boston, MA 1995 - 1997 A high end hotel and gambling destination Manager Hands on leader and mentor with full P&L and daily business operations responsib ility that made significant contributions to finance, purchasing, and marketing functions. Consistently applied dynamic and effective interpersonal skills to hi re, train and manage up to 70 full and part-time employees. * Diligently maintained strong supply chain expectations and relationships with 20 key vendors

UNITED STATES NAVY Senior Chief Petty Officer EDUCATION and PROFESSIONAL DEVELOPMENT Masters of Business Administration Bachelor's Degree in Business Management University Of Phoenix Graduate of Virginia Police Academy Virginia Beach, VA Productivity Management Training (20 Weeks) OSHA Regulations