Warren Smith is a highly focused General Manager with a demonstrated track record of consistently combining leadership w...
WARREN S. SMITH ACWORTH, GEORGIA 30101 678.324.0580 410.371.3333
[email protected] Highly focused General Manager with demonstrated track record of consistently combining leadership with sound business practices to produce profitable results and customer satisfaction. Proven effectiveness in hiring and training staff members. Proficient in human resource reporting.
AREAS
OF
EXPERTISE
LEADERSHIP TRAINING
CUSTOMER RELATIONS REPORTING
HIRING EMPLOYEE RELATIONS
PROFESSIONAL EXPERIENCE 2008-PRESENT 2008-PRESENT
BRUNSWICK CORPORATION ATLANTA, GA GENERAL MANAGER - BRUNSWICK ZONE MARIETTA
Responsible for center performance including all financial results, employee hiring/firing, employee training, and customer relations.
Hired and trained staff
Conducted weekly staff meetings
Responsible for employee file compliance including E-Verify, all government and state forms, and all company documents
GENERAL MANAGER – US PLAY KENNESAW
2007-2008
Conducted weekly staff meetings with all supervisors. Set goals and deadlines. Implemented new training programs.
Oversaw staff of 60 employees
Worked directly with department managers and supervisors to improve employee relations, profitability, and customer relations
1997 - 2007 2006-2007
BRUNSWICK CORPORATION BALTIMORE, MARYLAND AREA MANAGER – BALTIMORE, MARYLAND
Area Manager for Baltimore region, specifically, Perry Hall, Normandy and Columbia Lanes. Held meetings with key staff meetings with all three centers. Addressed all employee and customer issues.
Conducted weekly training with general managers and supervisors from multiple locations
Handled all employee and customer issues for multiple locations
GENERAL MANAGER – BRUNSWICK PERRY HALL LANES Handled all functions, including hiring and training. promotions and outside sales.
1997-2007 Developed and expanded league and open play through in center
Responsible for promotions, financials, reporting, budgeting, scheduling of staff, and ordering
Six time Executive Award Winner
Increased Center Contribution Before Fixed Costs by more than $500K
GENERAL MANAGER – BRUNSWICK CROWN LANES
1995-1997
Successfully managed a center for two years by increasing profits in a center scheduled to be divested. Assisted in transition of assets and staff to AMF.
WING WAH INC. WING WAH RESTAURANT – PIKESVILLE, MARYLAND
Customer service specialist
Trained staff
EDUCATION BACHELOR OF ARTS BUSINESS MANAGEMENT, TOWSON STATE UNIVERSITY TOWSON, MD: 1992
Classified - Internal use
1995-2007 1995-2007
