Operations General Quality Manager In Houston TX Resume William Jones

WILLIAM A. JONES

[email protected] 281-210-7565 www.linkedin.com/pub/william-jones/4/402/287/

20331 Forest Drive Spring, Texas 77388

OPERATIONS MANAGEMENT PROFESSIONAL Operations / Quality / Human Resources A successful results-driven leader with exceptional communication and interpersonal skills. A contributor with a strong work ethic and the ability to motivate others to perform to their maximum potential. An Accomplished Operations Management professional with expertise in business strategy development, forecasting, budgeting, and human resource functions. Excellent with relationship building, problem resolution, training and talent acquisition skills. Operations Quality Assurance Change Management

Human Resources Six Sigma Strategic Planning

Logistics Training and Development P&L Management

SELECTED ACCOMPLISHMENTS Started new department to condense medical records. The uses including patient transfers, Medicare fraud, repeat surgeries and legal issues. Developed all operating procedures, training materials and quality standards. Led Gulf Coast Steel through the ISO and NBIC/ASME certification processes. Developed two quality programs simultaneously that worked together and allowed the company to enter new markets, diversify, and increase cash flow. Successfully transitioned the DISA Inc. Client Service department from general to specialty positions. Developed client rating system to ensure the workload was distributed among Senior Representatives assuring outstanding service to major clients. Implemented a call center and trained employees on new software leading to a 15% decrease in personnel costs with higher service standards and a 25% increase in service sales. Implemented ISO 9001 for DISA, Inc and P2P Distribution Services. Developed a complete quality program where none had previously existed. Produced the Quality Manual and SOP’s, trained staff on the standard, SOP’s, development of internal Work Instructions and Six Sigma, allowing the companies to enter new markets. PROFESSIONAL EXPERIENCE JLW BUSINESS SOLUTIONS Operations and Quality Manager     

2014 - Present

Started new medical records condensing department. Hired and trained management and staff. Improved condensing process resulting in a 33% increase in throughput. Perform physician documentation audits. Develop operations, human resources, finance, administration and quality training programs for physicians’ offices, emergent care clinics and rehabilitation centers.

William A. Jones Page 2 GULF COAST STEEL 2011-2013 Director of Operations and Quality Talented project management professional successfully overseeing daily operations, including corporate finance, quality assurance, human resource, and safety functions.  Implemented multiple policies and procedures on workplace safety, quality assurance, and standard operating practices, all ensuring regulatory compliance leading to 0 lost time accidents and 0 OSHA recordables.  Scheduled workflow and measured compliance to standards.  Facilitated company receiving ISO 9000 and ASME / NBIC pressure vessel manufacturing certification increasing revenue by 13% DISA, INC. 2007-2010 Senior Director of Client Services Dedicated client services director tasked with increasing revenue and implementing process improvements.  Directed the implementation of business strategies, resulting in a 25% increase in revenue.  Utilized continuous improvement processes leading to over fifty enhancements to proprietary software.  Facilitated a leadership and management training program with new curricula, increasing succession planning activities and resulting in 5 employee promotions to management positions.  Led company to ISO 9000 certification after preparing standard operating procedures and quality manual. P2P DISTRIBUTION SERVICES 2000 – 2007 Vice President of Operations (2000 – 2005) Vice President of Administration (2006-2007)  Directed largest video game release in history with no inventory or shipping problems. Personally supervised processing while training three new managers and 40 temporary employees.  Developed and implemented training program with courses in supervision, accounting, and process improvement increasing gross margin 38%, adding $1.1MM in operating funds and improving cash flow.  Directed opening of two additional warehouses increasing throughput by 33%.  Developed operating, financial and administrative procedures for the company that streamlined all processes and produced accountability for junior managers.  Wrote and implemented the quality and safety program, produced the manual and training courses. TEXAS STEEL, Industrial Engineering Manager AUTOMATED CONTAINER RECOVERY SYSTEMS, Plant Manager UNITED STATES MARINE CORPS, Infantry, Logistics and Training Officer

1997 - 2000 1992 – 1997 1986 - 1992

Education and Training MASTER OF BUSINESS ADMINISTRATION , OPERATIONS MANAGEMENT, WEBSTER UNIVERSITY BACHELOR OF SCIENCE, ENGINEERING, U.S. NAVAL ACADEMY CERTIFIED ISO 9001 TRAINER AND AUDITOR, SIX SIGMA GREEN BELT, LEAN MANUFACTURING