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APRIL B. (410) 531-7769 EXECUTIVE PROFILE Strategic Planning & Operational Alignment Governance, Regulatory Risk & Compliance (GRC) Enterprise Transformation ITIL, SDLC, PM, Governance Control Framework Program & Project Management IT Development Implementation Architecture, Security, Privacy & Data Implementation Controls Enterprise Portfolio Mgmt. Change Leadership Investment Management Execution & Delivery Performance & Metrics Strategic Communications Business Analysis & Process Reengineering Relationship Mgmt. & Service Delivery Mgmt.. Business Continuity Planning Regulatory Compliancy, Due Diligence & ISO 9000 Vendor, Contractor & Offshore Management High-performance leader with Fortune 100, Federal Government and Big 4 leadershi p experience. Consistent hands-on experience maximizing organizational service management. Lea d enterprise governance, regulatory risk and compliance integration methodologie s. Effective and wholly accountable in high-profile executive roles. Overcome complex business challenges and make high-stakes decisions within fastpaced, high-pressure environments using experience-backed judgment, innovation, strong work ethic, humor, and irreproachable integrity. Respected as motivationa l, lead-by-example senior executive, change agent and proponent of empowerment a nd accountability. Visionary thinker with global perspective and entrepreneurial drive. Key contributor to enterprise-level integrated service planning and decision-mak ing. Valued advisor and top-tier consultant. Recently executed organizational st rategy, governance and compliance leadership; expanded service growth opportunit ies, and established enterprise policies, procedures and processes for managing programs, systems and investments. Effective and accountable leader. Successfully address complex business challenges and make strategic decisions wi thin fast-paced, high-pressure environments using experience-backed judgment, in novation, strong work ethic, and irreproachable integrity. Respected as motivati onal, senior executive, change agent, and proponent of empowerment and accountab ility. Strong orientation in technical and business process management. Led governance, risk, service and compliance operational initiatives - business process reengineering, turnaround, reorganization, operations and technical inte gration - for stand-alone businesses, subsidiaries, divisions and strategic busi ness units - startup, rapid growth, and culture change.

Corporate and federal organizational change expert and strategist. Spearhead the establishment and reorganization of major organizational directora tes. Lifecycle management, program and compliance management, investment managem ent, change management, business and systems analysis, application development a nd integration, quality assurance, business process improvements, and performanc e measures. Experienced in transforming dynamic organizations. Technology, Financial, Legal, Debt-Management, Mortgage, Human Resources, Accoun ting, Call Center, Insurance, Non-Profit, International, Multi-Jurisdictional Ut ilities, and Federal Governments. Value Delivery Enable sound implementation of enterprise IT-enabled strategic, operational and tactical governance, risk, and compliance frameworks; ensuring effective strateg y alignment, value delivery, service management, risk management, resource manag ement and performance measurement in a manner that promotes interoperability, mi nimizes redundancy, and optimizes mission performance Change Leadership and Transformation Effectively move complex organizations through strategic change; excel at workin g in and leading multidisciplinary directorates. PROFESSIONAL EXPERIENCE Enterprise Business/IT Alignment Principal 06/2010 - Present ConsultGRC ? Clarksville, MD ConsultGRC specializes in enterprise governance, regulatory risk, and compliance integration and operations leadership. * Lead IT-enabled governance, service management, regulatory risk, and complian ce integration * Establish and maintain architecture, security, privacy, and data policy and s tandards through the implementation of governance at the strategic, operational and tactical level of organizations * Develop, manage and implement objectives, goals, policies, standards, guideli nes, and other requirements to support information architecture, security, priva cy and data risk management * Establish IT controls to meet current and future compliance requirements, inc luding Sarbanes Oxley Act, security and privacy standards for state, federal, an d international requirements * Manage and improve requirement elicitation, systems development, enterprise c hange management, release management, problem management, critical incident mana gement, asset and configuration management * Implement IT management lifecycles, facilitate audits and assessments * Develop and maintain strong working relationships with business lines to ensu re system solutions meet the Framework requirements and provide enhanced functio nality to the diverse stakeholder groups * Align regulatory risk and compliance requirements with IT service management, development, security, infrastructure and policy * Perform enterprise "as-is" and "to-be" assessments; report findings and recom mendations * Manage and track risk mitigation and remediation activities; communicate comp liance program results to leadership teams * Facilitate cross-operational process alignment and control in response to cur rent and future organizational risks * Ensure that development, testing, deployment, infrastructure releases, deploy ment and support are well integrated * Develop and delivery strategic communications

* Identify unmanaged risks through practical but comprehensive evaluation proce sses. * Focus business/IT resources on value delivery and revenue generation * Establish timely and consistent approaches to assess governance and complianc e and streamline programs across the enterprise to gain efficiencies and improve effectiveness * Establish enterprise-wide view of gaps and recommend risk response strategies * Establish consistent policies and standards across the enterprise to enforce ownership and accountability * Document and present findings and operational metrics to leadership * Coordinate remediation/process improvement activities across various departme nts Senior Director of Enterprise Solutions 05/2008 - 05/2010 Danya International ? Silver Spring, MD Danya International is a program management and evaluation service delivery prov ider within the federal and international sector. * Directed 60+ staff; Managed delivery of $50 million investments within a mana ged and shared service environment * Direct IT Operations and Manage Client Demand: Information Technologists (IT) , Enterprise Architect, Software Engineers, Network Engineers, Business Analysts , Systems Analysts, Quality Assurance & Testing Specialists, Infrastructure Serv ices and Server Moves, Configuration Management, System Security Controls, Graph ic Artists, and Information Architects * Managed requirement elicitation and delivery; ensuring compliance adherece wi th stakeholder needs and federal regulations. * Hands-on management of risk interdependencies between business operations and technology; facilitated communications among diverse stakeholders. * Transitioned organization to a service driven process based upon ITIL Service Leval Agreements (SLAs) that provides a consolidated, real-time view of product delivery across the organization, enabling informed decisions based upon valued -added and available client solutions. * Led the identification of critical success factors and implemented the strate gic governance process to ensure that business risks, priorities, requirements a nd compliance objectives were identified, planned, tracked and factored into IT management and in compliance with complex federal requirements. * Developed the Enterprise Lifecycle Methodology for managing solutions from st rategy to initiation through requirements, planning, development, quality, deliv ery and continual improvement. * Led and developed governance and compliance documentation, processes, procedu res and policies. * Led and developed tailored review of the internal ITIL processes to IT-enable d program requirements, risk, and delivery to ensure that the appropriate activi ties, document artifacts, milestone reviews and commitments are successfully ach ieved * Led and developed organization design and development to enable the identific ation and documentation of customized IT-enabled work patterns * Led and enhanced the documentation of service strategy responsibilities, inpu ts, outputs, processes, and exceptions. This included development of service des ign process flows; demonstrating stage gate reviews, management alignment and go vernance compliance integration (strategic, operational, and tactical) * Worked with leadership to ensure that conflicts, slippages, budget matters, a nd risks were identified and mitigated. Also responsible for sensitive/high risk facilitation and resolution of issues escalated to the department * Facilitated weekly executive management meetings to communicate issues and re commend corrective actions, obtained updates on all products and identified, rev iewed, assigned, and resolved sensitive matters related to business requirements and regulatory changes.

* Responsible for delivering the appropriate level of detail in milestone and l eadership reports. * Implemented technical centers of excellence and delivery standards * Developed service work management policies, processes, procedures, and ongoin g strategic alignment processes. * Established strategic governance transparency to ensure that strategic priori ties, goals and objectives were identified, planned, tracked and aligned to oper ational objectives * Developed and delivered executive level presentations and management reports * Developed strategic communication plans, and analyzed lessons learned for con tinuous improvements * Developed and aligned organizational strategic goals with operational priorit ies; and identified clear and measurable performance and metric targets * Established organizational alignment between business and technical stakehold ers, implemented best practices and provided leadership to manage the lifecycle management approach (including resources, risk, scope, process, procedures and o perational controls) * Implemented IT Review Board alignment; ensuring successful delivery and align ment to compliance and regulation standards * Identified critical skills and competencies required to ensure service contin uity and achieve programmatic results * Aligned resources to strategic goals and identify critical milestones for int egrated work management and periodic review of operational progress against orga nizational goals * Established sound management relationships with vendors and contractors * Developed technical service offerings, pricing and service delivery models * Ensured that FISMA-compliant security policies and practices were factored in to lifecycle delivery systems development activities * Prepared for CMMI level 3 assessment; established standard work management pr ocesses * Analyzed annual customer survey results and implement revised operational con trols * Provided human resource management, including but not limited to: recruitment , selection, job description development, training and development, performance goals and objectives, performance reviews, employee relations, counseling, and r esource allocations C-Level Leadership Support 05/2004 - 05/2008 IT-Enabled Governance, Service, Risk and Compliance Business Strategy & Governance Principal The MITRE Corporation ? Silver Spring, MD The Center for Enterprise Modernization, chartered by Congress as a Federally Fu nded Research and Development Center to partner with senior executives across Fe deral agencies to ensure the successful management and delivery of technical pro grams U.S. Internal Revenue Service (IRS) * Provided direct executive support to the Associate C-level Executive and mana gement team (+2500 staff) * Established overall accountability for directorate appropriations; through th e development and implementation of the strategic operating reporting structure * Worked with the Associate C-level Executive and management team to establish and report against operational priorities, technical initiatives and performance measures aligned to strategic goals and objectives. Prepared Operational Status and Metric Reports for Audit Performance briefings * Prepared strategic communications and executive reports on high-risk programs to enable congressional and audit oversight, transparency, and performance acco

untability to the Treasury Inspector General for Tax Administration (TIGTA) and the General Accountability Office (GAO). This included preparing Performance Rev iew Briefings, Scorecard Reports, Operational Status Reports, and Strategic Comm unication coordination across diverse technical resources * Performed an enterprise governance assessment of managed tiered investments a nd documented recommendations to ensure consistency with investment management b est practices * Identified performance improvements based upon interview assessment findings. These inputs were used to documented and tracked midcourse corrections * Contributed to the concept development of MITRE's Enterprise Governance Pract ice U.S. Department of Health and Human Services (HHS) * Client: HHS Assistant Secretary of Preparedness and Response (ASPR) * Responsible for client delivery oversight and management of operational deliv erables * Established the Command and Control Center to ensure that Federal directorate s were operating in compliance with HHS ASPR Federal management controls. Led ef forts to streamlined operational policies, processes, and procedures. Led busine ss process management sessions to identify and align operational processes inclu ding: budgetary management and execution, contract management, human resources m anagement, facilities and property management, grant management, and records man agement. * Planned and facilitated the ASPR Offsite Session, which focused on training, process and compliance elicitation and finalization of, integrated operational c ontrols based on an analysis of cross-agency management. IT Governance and Interagency Management Contract Washington Suburban and Sanitary Commission (WSSC) WSSC is the 8th largest water and wastewater facility in the United States * Directed Enterprise Governance and Interagency Management * Provided leadership and direction to 50+ staff * Partnered with the CIO to develop the 5-year enterprise system strategic plan used to guide, manage, and implement the strategic roadmap of IT-enabled operat ional and investment objectives and performance measures * Established the investment review and service management process used to supp ort funding allocations * Worked with the leadership team to implement the Strategic Performance Review process used to ensure service operational execution, drive organizational chan ge, promote continuous compliance improvement, and build internal momentum withi n the workforce * Enabled client service transparency by tracked and reporting on performance r esults and outcomes * Developed standardized prioritization criteria used to review, select, and as sess investments * Identified performance shortfalls and technology gaps through senior risk aut hority * Supported knowledge sharing by building partnerships at the state, federal an d county level of the government * Established the Enterprise Governance framework, based upon international COB IT and Val-IT standards (strategy alignment, value delivery, risk management, re source management and performance measurement) * Developed and implemented transition plans to integrate business operations a nd information technology governance and portfolio management structures; ensuri ng effective utilization of enterprise resources and assets * Led efforts to enable a results-oriented culture through measurable performan ce objectives aligned to organizational goals * Consulted with business leaders and technology partners to identify operation

al data for timely reporting and decision making * Analyzed technical skills and competencies; and developed strategies to ident ify and address work management risks * Led effort to integrate ITIL Service Management, Systems Development and the Governance framework to ensure system operations adhere to client objectives and controls * Introduced ITIL practices and established the help desk response and escalati on framework * Responsible for establishing and approving enterprise technology policies; pr ior to C-Level signoff * Provided human resource management, including but not limited to: recruiting, selection, training and development, performance reviews, employee relations, c ounseling, and resource allocations DHS USCIS Federal Enterprise Management Contract U.S. Department of Homeland Security (DHS USCIS) C-Level Advisory Support and Acting Director of Enterprise Applications during t he agency's largest business transformation ($100 million) to increase national security and integrity, improve customer service, and achieve operational effici ency * Principal consultant retained to served as DHS USCIS Acting Director (+200 st aff and contractors) * Oversaw complex operations delivery, while addressing emerging needs rapidly and cost-effectively by providing hands-on technical management in support of en terprise applications, operational maintenance and records management * Led development of the agencies first Enterprise Lifecycle Management Methodo logy which integrated disparate organizational performance reporting mechanisms and supported informed decision making, transparency, enhanced accountability, c ompliance, and ongoing strategic and operational alignment * Engaged agency leadership in decisions regarding how to apply scarce resource s to meet organizational objectives, address major risks, and provide executive level oversight of federal compliance controls of program performance * Established the groundwork for improving ITIL service delivery through variou s channels and integrated new regulatory controls into the Enterprise Lifecycle Management Methodology * Facilitated communication and training between a multitude of stakeholders wh ich supported the timely, equitable, and accurate oversight of large scale feder al programs * Acquired leadership buy-in and led the implementation of the agency's first I TIL Lifecycle Management Policy * Implemented the agencies first enterprise governance control process from a c onceptual framework through implementation at the strategic, operational and tac tical level of the organization based upon ITIL, COBIT and Val-IT standards; ena bling the agency to ensure strategic alignment, monitor the implementation of st rategic initiatives and action plans, and promote accountability and organizatio nal controls to increase transparency and delivery IT-enabled value * Reduced decision making timeframes from 8 weeks to 2 weeks, thereby allowing the agency to focus on delivering mission critical results * Developed the agency's first integrated service management, lifecycle managem ent, and investment review process * Established guidance that enabled the Office on Information Technology, under the leadership of the CIO, to transfer systems development and IT-enabled inves tment activities from 250 offices around the country to the agency CIO headquart ers. This promoted interoperability, minimized redundancy, and optimized mission performance * Implemented selection, control, and evaluation of major system initiatives en suring consistency with the Clinger-Cohen Act of 1996

* Led development and implementation of the Executive Leadership Team, Operatio nal Review Board, and IT Review Board governance boards to facilitate budget ove rsight and management of IT-enabled investments * Realigned the portfolio management approach based upon federal investment and standardized criteria * Established the agency's first systems development lifecycle methodology and stage gate reviews; ensuring alignment to enterprise architecture, system securi ty, data and privacy standards * Recommended and implemented integrated project management training to coordin ate project milestones, schedules and resource allocations in support of integra ted transformation pilots and projects * Enabled communication of performance results and outcomes; and ensured overal l accountability for the department's IT appropriations through implementation o f ITIL practices and standardized executive reporting * Led efforts to balance business and technical trade-off; and translate busine ss needs into appropriate technical action * Received Certificate of Appreciation for Providing Outstanding Contribution t o the Federal DHS USCIS Mission PREVIOUS EMPLOYMENT Co-Founder & Chief Operating Officer Strategic Engineering 2002 - 2004 Vice President of Systems Development Ascend One Corporation 1999 - 2003 Manager of Accounting Systems & Client Technical Support Steptoe & Johnson LLP 1995 --1999 Senior Consultant Price Waterhouse 1991 - 1995 Planning & Control Administration Westinghouse 1988 - 1991 AFFILIATIONS Member of the Project Management Institute (PMI) Member of Association for the Advancement of Cost Engineering (AACEI) Member of Association for the International Society of Audit and Control Associa tion (ISACA) Member of the Strategic Planning Society (SPS) CIO Magazine Peer-to-Peer Research Panel International Governance Certification Test Enhancement Committee (ISACA) International External Relations Committee (ISACA) SPECIAL RECOGNITION Received Certificate of Appreciation for Providing Outstanding Contribution to t he Federal DHS USCIS Mission Received recognition for leadership resulting in certified ISO 9000 Received award for successfully leading the law firm's largest accounting system transformation Selected to serve as one of ten practitioners around the world to support ISACA in building partnerships to further advance ISACA's System Security, Audit, Gove rnance and Compliance education and impact (2010-2011) Selected as one of the eight governance practitioners around the world to develo p the first internationally acclaimed enterprise governance certification throug h ISACA; which developed the COBIT and the VaI IT framework standard (2009) EDUCATION Master of Public Financial Management University of London ? London, UK

Masters of Information Technology 1989 The Johns Hopkins University ? Baltimore, MD Bachelors of Business Administration (Minor: Management Information Systems) 198 7 Loyola University ? Baltimore, MD Certified in Change Leadership 2002 Certified the Governance of Enterprise Information Technology (CGEIT) 2009 Certified the Risk and Information Systems Control (CRISC) Certified Project Management Professional (PMP)