Online Ordering

Online Ordering & Billing System

Chapter 1 INTRODUCTION Background of the Study In our generation so many things are different. The advent of technology has changed the way we live, work and spends leisure time. Computer was considered the lifeblood of society; they are everywhere. And the advancement in discoveries, both in hardware and software, keep coming, day in and day out. Technology changes and improves at a rapid pace and companies and institutions have cope with it. This is because as the latest knowledge of development in computer technology grows people’s standard increase. They seek and crave for better and more efficient ways to accomplish tedious task. At the present time, people behind large and small companies adopt modern technology in order to survive and compete with markets demands. Also, through the use of this, different transactions and processing systems have become computerized for greater ease and accuracy. The Internet and web have been firmly entrenched in today’s business practices. The Internet and web based tools permeate almost every functional area of the business including supplier and customer relationships. Ordering system throughout the world has relied on pens and papers. Problems such as missing orders and information sent to the wrong place arise. Furthermore, some i

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could not be able to handle the massive volume of orders. Under the old manual ordering systems, it takes up too much time to process. Real time ordering and improved efficiency has been the focus of entrepreneurs. As with many business scenarios, getting rid of paper improves efficiency, reduces human error and allows information to flow to an infrastructure without a time consuming data input process. There is also less chance of handwritten orders being misread and a higher customer turnaround as customers will be served faster. Online food ordering services are websites that feature interactive menus allowing customers to place orders with local restaurants and food cooperatives. Much like ordering consumer goods online, many of these allow customers to keep accounts with them in order to make frequent ordering convenient. A customer will search for a favorite restaurant, choose from available items, and choose delivery or pick-up. Payment can be by credit card or cash, with the restaurant returning a percentage to the online food company. The said business entity is a pizza parlor located at Bayambang, Pangasinan. The M3’s pizza offered Pizza’s and Buns. This store does not have any computer based system for its business even though they have an existing computer system. The store is in charge of keeping track of records of each and every one of the customers. These records are important for deliveries and sales recording that the store is being used. The system that the store is being use is the manual based for all the services it gives to its customer. They manually handle files and information they get. For instance, in getting the customers’ orders they issue a piece of ordering sheet and check the toppings they ii System Analysis and Design Q

Online Ordering & Billing System

wanted to be added on their pizzas. And for their deliveries, the customer calls via landline and manually dictates their order. The business experienced hard and long procedure in accessing the orders of the customer. Also, the store finds it difficult to attract clients due to lack of advertisement. In accordance to this, the researchers proposed the 3M’s online ordering system. The system is developed specially to meet the needs of 3M’s. That will help the business as well as the owner, employees and the customers of the store. This system is a complete inexpensive for the management of sales, purchases, payments, selling and customers records. This system will help the user in creating sales orders, service/s rendered, customer’s profiles and sales report for monitoring the business. The 3M’s Pizza can sell their products online, with the help of the proposed system. The system provides security in all records of the store and no one can easily access the sales record unless the person is permitted to do so. The focus of the study is the use of many tools with the collaborative mindset of the developers to systematically improve the business through the implementation of a new information system.

System Objectives: iii

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To handle data efficiently and provide management with timely information. To monitor the integration of different operations, which includes order database system, pricing database system and payment and billing database system, there is a need for computerization. The system has a user-friendly user interface. System takes order from the customer as per his/her choice. System offers the choice to change the menu items to the store manager. System handles the payment for the user-defined order. The system calculates and displays the final bill based on the placed order Theoretical framework the system will be helpful for the users because it is simple and user friendly that can easily understand of the user & they can easily access to the system. The system increase through put and provides shorter response in time. It has accurate and organized information. It is improves to provide efficiency, minimize errors, increase productivity and produced consistent satisfying results.

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Statement of the Problem: The proponents would like to develop the ordering system to address the following problems of Bans and Pizza: How can 3’Ms Pizza keep pace with the modernization? To keep pace with the modernization, there should be room for improvement in the field of information technology. Nowadays, companies shift from manual to computerize primarily because of advantages brought by the use of computers. How can 3M’s Pizza maximize the use of personal computers? The location of 3M’s Pizza store The store is located near the market and school, Given the setup, 3M’s Pizza customers need to go or make a call to the said store just to order food. In addition, the volume of sound in the market makes it difficult to communicate with the staff. The no. of customers: If 3M’s Pizza uses an ordering system, it would lighten the load for the staff and likewise enhance customer service. System Scopes and Limitation

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3M’s Pizza Ordering system is an integration of different operations: ordering, pricing, and billing systems, customers input orders directly into the computer, which communicates the customer’s order to the store. The customer’s online account that has been registered in 3M’s pizza identifies which customer ordered which, that has been added in the cart. The customer should put a valid phone number of the recipient . If the staff cannot contact the recipient, the delivery may be delayed or cancelled. The store will send an e-mail to the customer to confirm the successful delivery of their orders. Significance of the study The researchers conducted this study to develop online ordering and billing system that will really fit to the business, to provide a solution to the seen problem to the said store and to systematically improve business through the implementation of a new online ordering and billing system. The Company. The main beneficiary of the study is 3M’s Pizza Parlor. 3M’s Pizza would be adapting the new innovation of technology through web that will make their work with optimum performance. The developed system will compensate the flaws and problems that the company is encountering. Employees would not have to worry preparing forms for the customers and reports for the managers because the system will supply it for them. Customers.

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The students will benefit by means of not having a hard time in falling in line and waiting for their turn to order and pay.

Proponents. The proponents would also be a beneficiary of the study since the proponents would value the importance of enhancing their skills and work performance while grasping knowledge throughout the study. Future Researchers. For the future researchers, this study could be used for their reference in having an online ordering system if the future researchers would like to formulate a system such as this. Definition of Terms The following term used in this study are defined operationally for clarity and better understanding

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CHAPTER 2 REVIEW OF LITERATURE AND STUDIES One of the most significant steps in a research project is conducting the literature review. Through this chapter, the readers can familiarize to the study of the proponents. The related and previous studies presented in this chapter would give the readers and future researchers, an idea of the proposed system of the proponents. The proponents selected and reviewed these studies and previous works to provide information for the readers. LITERATURE PIZZA HUT in online Ordering Pizza hut are using on-line ordering site, the Company may also collect financial information including details of payment mechanisms such as your credit and debit card information and information on goods which are sold and purchased. Pizza Hut's Online Ordering allows customers order pizzas online for an all-day everyday low price without the need of a coupon. It's simple, flexible and easy to use. Domino’s Pizza online application viii System Analysis and Design

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In 2008, Domino's introduced the Pizza Tracker, an online application that allows customers to view the status of their order in a simulated "real time" progress bar. In addition, the first Domino's with a dining room opened in Stephenville, Texas, giving the customers the option to either eat in or take their pizza home. Since 2005, the voice of Domino's Pizza's US phone ordering service 1-800-DOMINOS has been Kevin Rails back. Papa John’s Pizza offers Online Ordering Papa John's offers online ordering throughout the United States, automatically assigning all registered customers to the closest location. In January 2002, Papa John's became the first national pizza chain to make online ordering available to all of its U.S. customers. Most other national chains subsequently added online ordering to their services. Online ordering is also available in Canada, South Korea, the United Kingdom, and Ireland. ONOSYS restaurant’s Online Ordering Platform ONOSYS Online Ordering began in 2003 with a simple mission: Give customers the best technologically and user friendly online ordering solution that turbo charges their to-go sales. But what has changed is ONOSYS's reach in the restaurant industry. More than 75 national chains use their solution to power their online ordering campaigns.

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ONOSYS online ordering platform was designed to be as simple as possible for operators and customers. It’s designed to adapt to customers brands menu and order flow whether a pizza, catering, fast-causal, or casual sit-down concept.

Pizza Galaxy in Online Ordering System This Pizza Galaxy Online ordering system set up is quick, accurate and professional. Giving the customers a convenient and satisfying online ordering experience, provide ongoing support and respond quickly to requests To update menus, change prices, add new offers and help your restaurant be a success. Pizzasys in Online Ordering System Online ordering System of Pizzasys is a highly graded by their clients for usability and simplicity; with Seamless experience for the clients- Never leaves your website. Shopping cart designed after extensive research with users. NEXTEP SYSTEM in Dynamic Online Ordering Application NEXTEP SYSTEMS announced the launch of Release 3.0, its dynamic Online Ordering application for quick-service, fast-casual and pizza operations. NEXTEP's Online Ordering system recalls previous orders for registered customers, speeding the order process and improving order accuracy. Empire Chinese online shopping x

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Empire Chinese Takeaway & Restaurant has been established 12 years and specializes in Chinese and Thai Cuisine. Empire Chinese Restaurant online ordering is increasing as more and more people are getting used by shopping online. Online food ordering is no longer an option but rather a necessity in order to compete in the modern marketplace. Zeek’s Pizza Food Ordering Online Food ordering online is becoming a standard system for restaurants who offer take out and delivery orders. We have designed a cost effective yet efficient system to handle your restaurants needs. Our system has been designed for ultimate flexibility and performance. Your customer will be able to go to your existing site and look at your menu and quickly order what they want. Once they have completed their order the system will either email or fax the customers order to your restaurant. MenuPot’s online ordering System MenuPot is a simple and intuitive pizza online ordering system, for probably the most customer selected product of all the food industries. The pizza can come with an unlimited amount of variations, different crusts, bases, sauces, extra toppings, some are included some are not. Each option can also affect the overall price that is also dependent on other factors such as the size selected a math’s puzzle.

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MenuPot makes it simple, simple for you enter in your menu and prices, and simple for the customers to select the pizza they want, with all the options and variations they like with the prices calculated.

STUDIES Foreign studies The online inquiry system of Pizza Hut helps the authors to picture out and develop an ideal database structure for the system that will be proposed. The proponents system is similar and is based on some capabilities of the system in the said study like the inquiry of orders and login feature for the customers. A confirmation would then be sent to the customer that would inform him/her that the transaction is valid and had been verified.

Local Studies This study is related to the proposed system of the proponents because of the online ordering System. The management and students can also view their records using the internet. But the difference is that in this study it is not mention that the customer can pay their orders on-line.

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Chapter III METHODOLOGY

Research Design This research was concerned generally to see how new technologies come into the Everyday lives of different people, through online services. In order to complete the study, certain activities were accomplished. The proponents reviewed the current enrollment system of 3M’s Pizza. How they manage their Ordering system, the manual way. The proponents reviewed the data for consistency and completeness and verified question data with the company in the said school. In our opinion, the compilation of this information provided reasonable estimates of Online Ordering of 3M’s Pizza at any given time. Requirement analysis is the first step conducted by the proponents to describe the entire task. Requirements analysis is important part of the software engineering process,

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whereby system analysis or software developer identifies the needs or requirements system. Requirements were gathered from the pizza parlor by conducting interview to their staff . The proponents studied, established and identified the list of valid problems being encountered in the process of the manual system. After identifying all of the problems encountered in the current system, the proponents analyzed the system needs by creating Data Flow Diagram to graphically chart the input process and output processes. The proponents made some necessary recommendation on what should be done to improve the current state of the enrollment. The information that was collected by the proponents was used for the logical design of the information system. In this phase the proponents created an organized form and screen design for effective input records. Aside from that, user interface was also developed so that the user can connect with the system. Database was also created to minimize the redundancies of the data and help to improve the organization of records. Before the system could be used, it should first be tested if there are still errors being encountered. The files of the existing system are converted to new ones and transferred in the new system; equipment’s are also installed in the site to be used with the system productively. Sources of Data Both primary and secondary data were used in the study. Primary data like interviews were made to gather information needed for the study. Secondary data such us

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research results from the Thesis Section, Research engines from the internet and the files that was given to the proponents by the school. Instrumentation and Data Collection The proponents used some instruments to gather information in conducting this study like communication letter which was used to request for a permission to implement the study with the approval of the Manager. The proponents then conducted an interview on the person involved in the Online Ordering system to have a better understanding on how the current system works. Other sources of information are the company documents and which contains information necessary for generating reports. Information gathered through pizza parlor documents is insufficient for the handbook only gives the history of 3M’s Pizza; however in the interview the proponents found out that the customers files are not secured from unauthorized personnel, data loss and inconsistency for it is manual and only placed on a cabinet.

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Chapter IV DISCUSSION OF DESIGN

Use Case The proponents would be using CASE tools to draw the modeling constructs needed for the database that would serve as the back end of the system. It would also be used for the code generation that would contain the database definition commands that would be passed to a database management system.

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Figure __: Use Case Shows the connection between the customer, the system, and the management. The customers can update their record through online application, Adding Orders to cart and print the bills to complete the transaction. The system will also update the customer’s record to the database. Gantt Chart This chart is a graphical representation used to determine the timeline of the scheduled activities of the proponents. Gantt chart allows the proponents to see immediately what should have been achieved at any point in time. It consist of bars scheduled from weeks of July to October. Activities

December 1

2

3

4

January February WEEKS 1 2 3 4 1 2 3 4

Selection of Topic Submission of Selected Topic Planning Analysis Data Gathering Submission of Chapter I Chapter II Chapter III Chapter IV System Design Finalizing the System xvii System Analysis and Design

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March 1

2

3

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Table 1: Gantt chart of the Scheduled Activities of the Proponents

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