Kathryn Weber is a self-motivated, detail oriented, organized Regional Office Manager, HR Professional whom is focused o...
KATHRYN WEBER Parker, CO 80138 720-621-3581
[email protected] https://www.linkedin.com/in/kathrynweber1
QUALIFICATIONS SUMMARY Self-motivated, detail oriented, organized Regional Office Manager, HR Professional whom is focused on building and maintaining candidate relationships to keep a consistent talent pipeline. I have over 5 years of experience in principles and procedures for personnel recruitment, selection, onboarding, training/development, termination, compensation/benefits, labor relations/negotiation, administration of company policies/procedures, and personnel information systems. • Proficient in Quickbooks and Paychex: Payroll • Proficient in Microsoft Office: Word, Excel, Outlook and PowerPoint. • Ability to communicate and collaborate effectively with all levels of personnel and provide outstanding customer service utilizing excellent verbal and written interpersonal communication and conflict management skills. • Ability to identify the developmental needs of others and coach, mentor, or otherwise help others to improve their knowledge or skills. • Ability to assess situations, analyze options and take the correct course of action to identify and resolve existing issues to achieve the most desirable result. • Ability to complete simultaneous tasks accurately and efficiently within time deadlines. • Ability to adapt quickly when managing and assisting in all day-to-day office situations as they arise.
PROFESSIONAL EXPERIENCE MaidPro Parker/Littleton, CO 05/2011 to 07/2015 Regional Office Manager • Improved employee selection by developing a hiring strategy to include job post advertisement maintenance, applicant tracking, screening and interviewing applicants multiple times daily. • Increased service professional retention for longer than 90 days by 25% and office staff retention for longer than 2 years by 100% by conducting all new hire orientation and streamlining training procedures. • Developed employee’s strengths and weaknesses through coaching, training, quarterly reviews, promotions, disciplinary action and termination when needed for up to 30 employees. • Maintained employee files for up to 15 new hires weekly and 30 long term employees to comply with all state and federal government regulations while upholding confidentiality of all personal information. • Reduced workman’s compensation claims to 75% less than the average cleaning company by filing and following through with all workman’s compensation and unemployment claims. • Input, maintained and terminated employees in payroll system and processed end-to-end semi-monthly payroll for up to 30 employees. • Maintained accounts receivable and payable daily for up to 400 recurring customers and 20 vendors. • Managed and assisted with all office staff operations including coordination of correspondence, up to date and organized filing systems, maintenance of all office systems and the purchase of office supplies and equipment for our main and satellite offices. • Supported office staff by answering an average of 15 calls daily and addressing customer inquiries, appreciations and all escalated grievances. Continued…
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Obtained, onboarded, scheduled and created accounts for new customers. Managed and provided field support to service professionals and communication between office staff and service professionals daily. Scheduled, routed and dispatched up to 30 service professionals daily to maximize optimization of time. Facilitated and presented monthly staff meetings for up to 30 employees to discuss safety and training issues as well as recognize and incentivize team and individual achievements from the prior month. Introduced and maintained a positive company culture to MaidPro Parker/Littleton. Awarded Manager of the Month in September 2013 out of 187 MaidPro Office Managers nationwide.
Club House Foods and Vending Lowry Air Force Base, CO 09/2009 to 01/2011 Retail Store General Manager • Trained, supervised, scheduled and filled in when needed for up to 4 legally blind cashiers. • Introduced a high standard of customer satisfaction and minimized profit loss from expired merchandise by developing and revising the merchandising plan for the convenience store and 20 vending machines. • Addressed customer inquiries, appreciations and grievances for 300 Lowry Air Force Base employees. • Ordered and stocked all merchandise and supplies for the convenience store and 20 vending machines. • Maintained accounts payable for up to 10 vendors weekly. • Accurately and efficiently collected and reconciled funds from the convenience store and 20 vending machines, made bank deposits and retrieved change as needed up to 2 times per week. • Processed payroll for up to 4 employees weekly. • Enabled the owner to return all unused merchandise to vendors or the Business Enterprise Program (BEP) for a full refund of the purchase price upon the closure of Lowry AFB. A-1 Food Service Buckley Air Force Base, CO 08/2007 to 01/2009 Multipurpose Food Service Worker • Enhanced overall employee knowledge and performance by training and cross training all employees. • Provided outstanding customer service as a short order/line cook and cashier for up to 1000 Buckley Air Force Base, Aerospace Data Facility employees daily. • Ordered all deli meats, cheeses, vegetables, salad and dessert ingredients as well as all merchandise and supplies needed for the grab-and-go area weekly. Clean by Kathy Greater Denver Area, CO 01/2003 to 1/2006 Founder of Clean by Kathy • Part time independent residential cleaning service professional. • Cleaned homes or portions of homes at a set fee per room rate for up to 10 weekly, bi-weekly or monthly recurring clients to accommodate the clients scheduling needs.
EDUCATION Heritage College of Health Careers Associate Degree, Therapeutic Massage
Denver, CO
04/2000 to 10/2001
