Ella Jou possesses a versatile skill set, developed through several years of experience as an Office Manager. She excels...
Ella Jou Hillsboro Beach FL 33062
[email protected] 561-305-2268 SUMMARY OF QUALIFICATIONS I possess a versatile skill set, developed through several years of experience as an Office Manager. I excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and profits. I am highly motivated, able to prioritize and multi-task in a fast-paced environment while maintaining focus on detail-oriented tasks. PROFESSIONAL EXPERIENCE Office Manager/Sales Operations - QUESTINGHOUND TECHNOLOGY, Deerfield, FL 2010-2011 • Saved company up to 10% in margin during procurement process. • Maintained office and food supplies as needed, arranged board and staff meetings. • Managed A/P and A/R, collections and financial reports. • Supported four partners in all administrative tasks. • Managed sales and commissions tracking reports. • Enhanced business relationships with distributors and customers. • Streamlined inventorying process by developing a more efficient procedure. • Introduced a new advertising method using outbound shipping. • Participated in hardware and software set up during special projects. • Managed procurement pipeline and customer product delivery. Product Fulfillment Administrator -SCRIPTLOGIC CORPORATION, Boca Raton, FL 2007-2010 • Processed over 1000 licensing transactions per month. • Promoted and implemented operational improvements for greater efficiency and quality controls of sales operations. • Ensured SOX compliance during processing of sales orders. • Ensured the integrity of sales orders and software licensing process. • Trained and mentored new personnel in order processing and license delivery. • Established outstanding professional relationships with European, Asia/Pacific and US resellers. • Worked with developers to improve the back-end product licensing process. Computer Store Manager- COMPUTER RENAISSANCE, Boca Raton, FL 2005-2007 • Improved inventory management and tracking. • Established procurement channels and reduced inventory expenditures. • Developed marketing strategies to increase customer base and sales by 15%. • Improved helpdesk procedures to streamline the PC repair business. Office Manager/Sales - 14 SOUTH NETWORKS, Boca Raton, FL 2001-2005 • Routed calls to appropriate parties. • Prepared expense reports for sales and executive staff. • Maintained office and food supplies, arranged board and staff meetings. • Made travel arrangements for executive staff. • Managed A/P and A/R, collections and financial reports. • Developed Inventory Control system utilizing Microsoft Great Plains. • Compiled Bill of Materials for finished product.
PC Administrator - PALM BEACH COUNTY TAX COLLECTOR, West Palm Beach 2000-2001 • As part of the team, participated in successful conversion project of hardware and software assets involving five Palm Beach County Tax Collector locations. • Responsible for seamless operation of the networked equipment including printers, routers, laptops and desktops in challenging and fast paced environment. • Maintained the IT resource inventory with help desk solution Track-it. PROFESSIONAL SKILLS Office management experience Microsoft Office Suite, all versions Microsoft Windows, all versions Quickbooks Pro SalesForce.com Autotask and CNET Microsoft Great Plains Experience and proficiency in many other software packages OEM licensing experience Software Sales Operations experience EDUCATION MCSE PC Professor, Boca Raton, FL 2000 PBSC AA degree in Business 2010 Professional organizations: IEEE, ACM
Project management experience Customer relations experience Excellent leadership, interpersonal, written, verbal communications skills Florida Notary Fluent in Russian Ability to relate well and communicate effectively with people of diverse backgrounds.
