Northampton Housing Authority reorganization

Proposed Reorganization of the Northampton Housing Authority

Northampton Housing Authority 

We remain committed to ensure decent, safe and affordable housing, & economic diversity in the Community.

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“Culture does not change because we desire to change it. Culture changes when the organization is transformed – transformed – the  the culture reflects the realities of people  – Frances Hesselbein. working together every day.”  – Frances

Project Summary 

Reorganize current structure to operate in a fashion that not only saves money, but allows us to operate as a cohesive team to maintain the assets while providing excellent customer service to our residents, and the community.

Problem Statement 

The current organizational structure is ineffective and has perpetuated the below causes and concerns. 

Poor customer service in a number of areas;

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No accountability;

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Overlapping purposes and responsibilities;

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Breakdown in communication where employees are acting on their own;

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No quality control;

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 Alienated workforce with low morale;

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Decrease in efficiency;

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No cohesive way of handling customer service issues

Current Organizational Chart

Objectives 

This Proposed Organizational Structure will allow for ; 

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 A hierarchy to see where productive productive ideas are coming from and work to encourage that flow of positivity: Clear definition of roles and responsibilities;

 A collaborative team approach for the same goals; Raises efficiency and enhances effectiveness;  A revised detailed organizational chart;

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Reform of status & working conditions to impact staff & resident morale & satisfaction;

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Training of staff to provide exemplary customer service while complying with state, federal, local laws & regulations;

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 An estimated cost cost savings.

Proposed Organizational Chart

Positions To Be Eliminated Based on Proposed Organizational Chart 

Maintenance Director

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Mixed Population Service

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Maintenance Clerk

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Director of Finance

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Leased Housing Specialist

Open Positions Based on Proposed Organizational Chart  Administrative  Administrative

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 Administrative  Administrative Support

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Receptionist

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HR/Payroll/Benefits

 Accounts Payable Payable

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Maintenance 

Porter (3)

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Service Technician

Budget Admin istra tive Position s

MA LEAP

Ex ecu tive Director Con troler Assistant Ex ecu tive Director Reception ist Accounts Receivable Chief Accoun tin g Officer Accounts Paya ble Vou cher Prop erty Ma na ger Public Housin g Prop erty Mana ger Lease Enforcemen t Public Housin g Assistan t Mana ger Public Housin g Certification Sp ecialist Vou cher Certifica tion Sp ecialist Vou cher Assistan t Ma na ger Admin istra ive Assistan t Insp ector Payroll/HR/Ben efits PT RSC $32,000.00 Gran t

$ 103,000.00 Senior Ser vice Techn ician (2) $ 30,000.00 Service Techn ician LVL Two (5) $ 72,000.00 Service Techn ician Lvl On e (4) $ 25,960.00 Porter (3) $ 57,761.00 $1,500.00 $ 71,000.00 $ (1,500.00) $ 26,520.00 $ 62,104.00 Total $ 51,713.00 $ 36,176.00 $1,000.00 $ 38,633.00 $ (1,000.00) $ 30,951.00 $ 41,500.00 $ 37,701.00 $ 25,000.00 $ 45,000.00 $ 60,000.00 TOVAH 0.00 Per Jon & Gary FY 16 Tota l $ 815,019.00 Ma in ten ance Bu dget

Admin Budget Per Jon & Ga ry FY 16

Salary

$ (844,813.00)

Sa vings Maint Sa vings Adm in

-$25,129.00 -$29,794.00

Total Savin gs

-$54,923.00

MA LEAP

Ma in tainan ce Position

Sa la ry $ $ $ $

115,996.00 223,861.00 148,819.00 64,350.00

$

553,026.00

$

(578,155.00)

Evaluation 

Once Approved: 

Employees in positions to be eliminated will be considered for all newly-created positions for which they are qualified.

 Any positions remaining will be posted in house.

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Should there be a need, once all avenues above exhausted, outside search to begin.