Nokia

2003353 Nokia BSC/TCSM S11.5 Product Documentation

Diagnosis Reports (3700-3999)

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Diagnosis Reports (3700-3999)

The information in this documentation is subject to change without notice and describes only the product defined in the introduction of this documentation. This documentation is intended for the use of Nokia's customers only for the purposes of the agreement under which the documentation is submitted, and no part of it may be reproduced or transmitted in any form or means without the prior written permission of Nokia. The documentation has been prepared to be used by professional and properly trained personnel, and the customer assumes full responsibility when using it. Nokia welcomes customer comments as part of the process of continuous development and improvement of the documentation. The information or statements given in this documentation concerning the suitability, capacity, or performance of the mentioned hardware or software products cannot be considered binding but shall be defined in the agreement made between Nokia and the customer. However, Nokia has made all reasonable efforts to ensure that the instructions contained in the documentation are adequate and free of material errors and omissions. Nokia will, if necessary, explain issues which may not be covered by the documentation. Nokia's liability for any errors in the documentation is limited to the documentary correction of errors. NOKIA WILL NOT BE RESPONSIBLE IN ANY EVENT FOR ERRORS IN THIS DOCUMENTATION OR FOR ANY DAMAGES, INCIDENTAL OR CONSEQUENTIAL (INCLUDING MONETARY LOSSES), that might arise from the use of this documentation or the information in it. This documentation and the product it describes are considered protected by copyright according to the applicable laws. NOKIA logo is a registered trademark of Nokia Corporation. Other product names mentioned in this documentation may be trademarks of their respective companies, and they are mentioned for identification purposes only. Copyright © Nokia Corporation 2005. All rights reserved.

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List of alarms

1

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List of alarms 3725

DIAGNOSIS MESSAGE - ACCUSED PLUG-IN UNITS

3726

NO RESPONSE FROM UNIT

3727

COMMUNICATION ERROR WITH UNIT

3728

UNIT ACCUSED BY RECOVERY - NO DIAGNOSTICS FOR UNIT

3729

PARITY ERROR BETWEEN SWIF AND SWCL

3730

PARITY ERROR BETWEEN SWTST AND SWCL

3731

SWIF STATUS ERROR

3733

CONTENTS OF SWCM NOT CORRECT

3734

INPUT DATA MISMATCH IN TEST PROGRAM

3735

INTERNAL DATA MISMATCH IN TEST PROGRAM

3736

INTERNAL ERROR IN TEST PROGRAM

3745

UNSPECIFIED CLG FAILURE

3746

HWALCO COMMUNICATION FAILURE

3747

AAL FAILURE

3748

PLUG-IN UNIT MISSING

3749

HARDWARE CONFIGURATION MISMATCH

3750

HARDWARE CONFIGURATION MISMATCH

3751

PLUG-IN UNIT MISSING

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3752

UNIT TESTING PREVENTED - UNIT NOT IN TEST STATE SET BY SYSTEM

3761

DIFFERENCE BETWEEN MEMORY SPACE AND THE EQUIPMENT DATABASE DATA

3763

PARITY ERROR IN RAM UNIT

3764

FAILURE IN I/O SPACE

3765

FAILURE IN CPU SELF ACKNOWLEDGEMENT

3766

TG IN MARKER OR PCM ACCUSED

3767

ET OR PCM ACCUSED

3768

MFCU OR PCM ACCUSED

3769

PBRU OR PCM ACCUSED

3770

AONU OR PCM ACCUSED

3771

SUB OR PCM ACCUSED

3772

CNFC OR PCM ACCUSED

3773

SWI PCM ACCUSED

3774

SSW PCM ACCUSED

3775

GSW PCM ACCUSED

3776

LSU OR PCM ACCUSED

3777

DISTURBANCE ON LSU PCM

3778

DIFFERENCE BETWEEN MUFILE AND PIPCMI FILES

3780

ADDRESSING FAILURE IN MEMORY SPACE

3782

DMA TRANSFER FAILURE

3784

BUSY PCM LINES

3787

BLOCKED PCM LINES

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List of alarms

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3790

MSG BUS FAILURE

3791

NO RESPONSE BEFORE RESET

3792

PCM FILE READ ERROR

3795

CONNECT ERROR IN SP LINE RECEIVER TEST

3798

UNKNOWN ERROR IN SP LINE RECEIVER TEST

3799

MESSAGE BUS FAILURE

3800

TIME OUT IN TEST PROGRAM

3801

OTHER WO-EX UNIT NOT AVAILABLE

3802

TSUPRO ERROR IN TIME SLOT BASED DEVICE TEST

3803

CLB FAILURE

3804

UNKNOWN FAULT IN HARDWARE

3806

TEST LOOP ERROR

3808

EXECUTION ERROR IN PREPROCESSOR TEST

3809

UNSPECIFIED FAILURE IN PREPROCESSOR TEST

3810

EXTERNAL LOOP FAILURE IN PREPROCESSOR TEST

3814

LINE PRINTER FAILURE

3815

VISUAL DISPLAY UNIT FAILURE

3817

MODEM CONFIGURATION ERROR

3818

SBUS FAILURE

3819

CABLE MISSING

3821

PREPROCESSOR EXTERNAL LOOP FAILURE

3822

SCSI EQUIPMENT FAILURE

3823

PHASE LOCK FAILURE

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3824

DUAL PORT MEMORY FAILURE

3825

HWAT OR CLAB COMMUNICATION FAILURE

3826

CLOCK FAILURE

3827

PARTIAL POWER FAILURE

3828

TOTAL POWER FAILURE IN CARTRIDGE

3829

CTU DIAGNOSTIC FAILURE

3830

UNSUCCESSFUL HWILIB INQUIRY

3832

MISSING DISK EQUIPMENT

3833

CLAB OR CABLE FAULTY

3834

CONNECT ERROR IN DIAGNOSIS PROGRAM

3835

MODULE LOADING ERROR IN TEST PROGRAM

3838

TCSM FAILURE

3839

PLUG-IN UNIT IN WRONG TRACK

3840

SEVERAL PLUG-IN UNITS NOT FOUND

3843

PARITY ERROR IN MEMORY

3844

SCSI EQUIPMENT FAILURE

3845

CTU DIAGNOSTIC FAILURE

3846

FAILURE IN MPC/DIC LOOP TEST

3847

UNSUCCESSFUL LOITSU INQUIRY

3849

SCSI HARDWARE FAILURE

3851

HMILIB READ ERROR

3852

CABLE OR UNIT FAILURE

3853

ABNORMAL EXCEPTION IN TEST PROGRAM

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List of alarms

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3855

NO DIAGNOSTICS ACK S FROM UNIT

3988

RCXPRO/IOMANA BUSY

3989

RCXPRO/IOMANA BUSY - DIAGNOSIS JOB ABORTED

3990

DIAGNOSIS PATH FAILURE - DIAGNOSIS JOB ABORTED

3991

INTERRUPTED DIAGNOSIS JOB COMPLETED

3992

DIAGNOSIS JOB ABORTED - UNIT NOT IN TEST STATE

3993

DIAGNOSIS OF UNIT LEFT UNFINISHED

3994

DATA MISMATCH IN FILES - DIAGNOSIS JOB ABORTED

3995

DIAGNOSIS PROGRAM TOTAL TIME OUT DIAGNOSIS JOB ABORTED

3996

PARTIAL DIAGNOSIS EXECUTED

3997

PLUG IN UNIT DIAGNOSIS EXECUTED

3998

DIAGNOSIS EXECUTED - UNIT NOT OK

3999

TOTAL DIAGNOSIS EXECUTED - UNIT OK

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3725 DIAGNOSIS MESSAGE - ACCUSED PLUG-IN UNITS

2

3725 DIAGNOSIS MESSAGE - ACCUSED PLUG-IN UNITS Meaning

A diagnosis report containing those plug-in units in which a failure has been detected. In the diagnosis report, the plug-in unit type, place of the subrack in the exchange and the track number have been listed.

Supplementary information fields

Instructions

Description of the report is in the instructions on and testing. Replace the plug-in units suspected faulty.

diagnostics

Cancelling

This is a diagnosis report, it is not cancelled.

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3726 NO RESPONSE FROM UNIT

3

3726 NO RESPONSE FROM UNIT Meaning

DGTPRO has not received any acknowledgement to the diagnostic program start-up message it has sent to the functional unit which is the object of the alarm. The program block of the diagnostic programs of the unit has not been created, or the unit is so faulty that it cannot respond.

Supplementary information fields

Instructions

Action ---------------------------------------------------------------------------START (processor unit does not start in a normal manner) o ! +---o1 1. Visual display unit displays something after ! ! restart? oa ob a: yes ! ! b: no ! ! o11 ! ! o2 2. Check the strappings of the CP386 and RAM1M plug-in units. ! +---o 3 3. Is anything displayed on the VDU? ! ! a: yes oa ob b: no ! ! o11 o4 4. Remove all plug-in units with the exception of the CP386. ! +---o5 5. Is anything displayed on the VDU? ! ! a: yes oa ob b: no

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! o6 ! o11

! ! ! ! ! ! o7 ! ! +---o8 ! ! oa ob ! ! o11 o9 ! +---o10 ! ! oa ob ! ! ! ! ! ! ! o ! END ! o11 ! o END

6.

Insert plug-in units one by one to locate which one causes the failure. Check the strappings of the plug-in units and fix them, if necessary . Reinsert all plug-in units.

7.

Check the positions of the PROM circuits in the CP386 plug-in unit.

8.

Is anything displayed on the VDU? a: yes b: no

9.

Replace the CP386 plug-in unit and check the strappings.

10.

Is anything displayed on the VDU? a: yes b: no

11.

Repair the failure on the basis of the print-outs.

Cancelling

This is a diagnosis report, it is not cancelled.

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3727 COMMUNICATION ERROR WITH UNIT

4

3727 COMMUNICATION ERROR WITH UNIT Meaning

An error in the message exchange between the DGTPRO program block and diagnostic program (functional unit to be diagnosed).

Supplementary information fields

Instructions

Restart the unit with the RESET button and reactivate the unit diagnosis with the command UDU. If this does not help, locate the failure by replacing plug-in units MBIF-T and CP386.

Cancelling

This is a diagnosis report, it is not cancelled.

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3728 UNIT ACCUSED BY RECOVERY - NO DIAGNOSTICS FOR UNIT

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3728 UNIT ACCUSED BY RECOVERY NO DIAGNOSTICS FOR UNIT Meaning

The RCXPRO program block has given to the DGTPRO program block a diagnosis command of such a unit which does not (yet) have any diagnostic programs in the system. The recovery command is a normal action of automatic fault location.

Supplementary information fields

Instructions

Diagnose the unit by other means (for example by examining the alarm print-outs).

Cancelling

This is a diagnosis report, it is not cancelled.

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3729 PARITY ERROR BETWEEN SWIF AND SWCL

6

3729 PARITY ERROR BETWEEN SWIF AND SWCL Meaning

The switching network diagnostics has detected a parity error in a message between SWIF - SWCL - SWCM. The error has been detected in the phase where the message route has already been found to be in order. The error may have been caused by the following: - in the plug-in units SWIF, SWCL, or SWTST there is a failure which occurs at random - in the plug-in units SWIF, SWCL, or SWTST there is a failure which the previous diagnostic program has not detected.

Supplementary information fields

1

00

2

00

Instructions

Repeat the test. If the alarm remains the same, locate the failure by replacing plug-in units SWIF, SWCL, and SWTST.

Cancelling

This is a diagnosis report, it is not cancelled.

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3730 PARITY ERROR BETWEEN SWTST AND SWCL

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3730 PARITY ERROR BETWEEN SWTST AND SWCL Meaning

The switching network diagnostics has a message between plug-in units SWTST detected in the phase where the route above has already been found to be in been caused by the following:

detected a parity error in and SWCL. The error has been of the message mentioned order. The error may have

- in the plug-in units SWTST, SWCL, or SWIF there is a failure which occurs at random - in the plug-in units SWTST, SWCL, or SWIF there is a failure which the previous diagnostic program has not detected.

Supplementary information fields

1

00

2

00

Instructions

Repeat the test. If the alarm remains the same, locate the failure by replacing plug-in units SWTST, SWCL, and SWIF.

Cancelling

This is a diagnosis report, it is not cancelled.

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3731 SWIF STATUS ERROR

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3731 SWIF STATUS ERROR Meaning

The switching network diagnostics has detected that the state data of the SWIF plug-in unit is incorrect. The error has been detected in the phase where the state register has already been found to be in order. The error may have been caused by the following: - an error occurring in the SWIF plug-in unit at random - an error in the SWIF plug-in unit not detected by the previous diagnostic program.

Supplementary information fields

1

00

2

00

Instructions

Repeat the test. If the alarm remains the same, replace plug-in unit SWIF.

Cancelling

This is a diagnosis report, it is not cancelled.

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3733 CONTENTS OF SWCM NOT CORRECT

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3733 CONTENTS OF SWCM NOT CORRECT Meaning

The switching network diagnostics has detected that the contents of the control memory (plug-in unit SWCM) are erroneous in the reading executed immediately after the writing (write return message). The error has been detected in the phase where the control memory has already been found to be in order. The error may have been caused by the following: - in the plug-in units SWCM, SWCL, or SWIF there is a failure which occurs at random - in the plug-in units SWCM, SWCL, or SWIF there is a failure which the previous diagnostic program has not detected.

Supplementary information fields

1

00

2

00

Instructions

Repeat the test. If the alarm remains the same, locate the failure by replacing plug-in units SWCM, SWCL, and SWIF.

Cancelling

This is a diagnosis report, it is not cancelled.

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3734 INPUT DATA MISMATCH IN TEST PROGRAM

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3734 INPUT DATA MISMATCH IN TEST PROGRAM Meaning

The diagnostic program has detected that the data used in the test start-up is erroneous. The data is contradictory either with itself or with a parameter outside the test.

Supplementary information fields

1

00

2

00

Instructions

Repeat the test. If the alarm remains unchanged, reload the files of the DGTPRO program block of the OMU or MSW from the disk (DGFILE, DGSPRO, DGUTST, NURSES, LEQURI). Check the equipping of the exchange with the EQADMI MML program (command WT). In connection with the DX 200 exchange, also reload the PCM configuration files from the disk into the active central memory (CM). If the alarm remains unchanged after a new test, fill in a Problem Report.

Cancelling

This is a diagnosis report, it is not cancelled.

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3735 INTERNAL DATA MISMATCH IN TEST PROGRAM

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3735 INTERNAL DATA MISMATCH IN TEST PROGRAM Meaning

The diagnostic program has detected an error in its own internal data tables. The data is contradictory either with itself or with a parameter outside the test.

Supplementary information fields

1

00

2

00

Instructions

Repeat the test. If the alarm remains the same, fill in a Problem Report.

Cancelling

This is a diagnosis report, it is not cancelled.

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3736 INTERNAL ERROR IN TEST PROGRAM

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3736 INTERNAL ERROR IN TEST PROGRAM Meaning

The diagnostic program has detected an error in its internal function. The error has not been caused by the malfunction of the equipment tested, the external data used in the test start-up, or the internal fixed data of the test program.

Supplementary information fields

1

00

2

00

Instructions

Repeat the test. If the alarm remains the same, fill in a Problem Report.

Cancelling

This is a diagnosis report, it is not cancelled.

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3745 UNSPECIFIED CLG FAILURE

13

3745 UNSPECIFIED CLG FAILURE Meaning

In plug-in unit CLG there is a failure or disturbance situation other than MAIN CLOCK FAILURE (alarm number 2029).

Supplementary information fields

1

CLG wired alarm type 22 phase-locked loop adjustment alarm 23 clock input 0 is missing 24 clock input 1 is missing 25 clock input 2 is missing 26 forced control set

2

00

Instructions

If the adjustment alarm adjust the phase-locked adjustment, replace the alarm into state TE and with the command UDU.

lamp LD1 loop. If CLG, and start up

of the phase-locked loop is on, the lamp is on after the set the unit which gave the the wired alarm test program

Cancelling

This is a diagnosis report, it is not cancelled.

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3746 HWALCO COMMUNICATION FAILURE

14

3746 HWALCO COMMUNICATION FAILURE Meaning

The Hardware Alarm Collection Program Block (HWALCO) has failed to send, within two time supervision periods, a reply message to the diagnostic program, or the reply sent was incorrect.

Supplementary information fields

1

00

2

00

Instructions

Reset the unit that is to be tested and run again the diagnostic program for wired alarms.

Cancelling

This is a diagnosis report, it is not cancelled.

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3747 AAL FAILURE

15

3747 AAL FAILURE Meaning

An AAL plug-in unit of the OMU is faulty.

Supplementary information fields

1

00

2

00

Instructions

Restart the wired alarm diagnostic program: UDU:OMU:WAT;. Replace the AAL plug-in unit indicated by the diagnosis report and start up the wired alarm diagnostic program with the command UDU:OMU:WAT;. If the failure was removed, set the OMU into state WO, otherwise, fill in a Problem Report.

Cancelling

This is a diagnosis report, it is not cancelled.

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3748 PLUG-IN UNIT MISSING

16

3748 PLUG-IN UNIT MISSING Meaning

A plug-in unit is missing in the subrack of the tested unit.

Supplementary information fields

1

0000

2

number of record in HWTABL file

Instructions

Insert the missing plug-in unit in the subrack indirectly indicated by a supplementary information field. Restart the wired alarm diagnostic program with the command UDU.

Cancelling

This is a diagnosis report, it is not cancelled.

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3749 HARDWARE CONFIGURATION MISMATCH

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3749 HARDWARE CONFIGURATION MISMATCH Meaning

The diagnostic program is unable to obtain from the equipment database data on one or more plug-in units, or the search fails outright.

Supplementary information fields

1

00

2

00

Instructions

Use the EQADMI MML program (command WT) to check if there are any supernumerary plug-in units in the subrack. Restart the unit with the USU command. Start a total diagnosis, using the UDU command. If the fault persists, fill in a Problem Report.

Cancelling

This is a diagnosis report, it is not cancelled.

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3750 HARDWARE CONFIGURATION MISMATCH

18

3750 HARDWARE CONFIGURATION MISMATCH Meaning

The diagnostic program is unable to obtain from the equipment database data on one or more plug-in units, or the search fails outright.

Supplementary information fields

1

00

2

00

Instructions

Use the EQADMI MML program (command WT) to check if there are any supernumerary plug-in units in the subrack. Restart the unit with the USU command. Start a total diagnosis, using the UDU command. If the fault persists, fill in a Problem Report.

Cancelling

This is a diagnosis report, it is not cancelled.

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3751 PLUG-IN UNIT MISSING

19

3751 PLUG-IN UNIT MISSING Meaning

A plug-in unit is missing in the subrack.

Supplementary information fields

1

record number in the HWTABL file (upper part)

2

record number in the HWTABL file (lower part)

Instructions

Insert the plug-in unit in its place.

Cancelling

This is a diagnosis report, it is not cancelled.

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3752 UNIT TESTING PREVENTED - UNIT NOT IN TEST STATE SET BY SYSTEM

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3752 UNIT TESTING PREVENTED - UNIT NOT IN TEST STATE SET BY SYSTEM Meaning

Diagnostic program cannot test a functional unit because its working state has not been changed to test state by the recovery system.

Supplementary information fields

Instructions

No special instructions.

Cancelling

This is a diagnostic report, it is not cancelled.

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3761 DIFFERENCE BETWEEN MEMORY SPACE AND THE EQUIPMENT DATABASE DATA

21

3761 DIFFERENCE BETWEEN MEMORY SPACE AND THE EQUIPMENT DATABASE DATA Meaning

The size of the memory space obtained in the RAM test from the equipment database is inconsistent with the actual size of the memory.

Supplementary information fields

1

address where fault was detected (upper word)

2

address where fault was detected (lower word)

Instructions

Check whether the memory space given in the equipment list corresponds to the actually existing memory space (EQADMI MML command WTI). If not, correct the error in the list and then restart the unit with the USU command. Finally start the RAM partial diagnosis (again), using the UDU command.

Cancelling

This is a diagnosis report, it is not cancelled.

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3763 PARITY ERROR IN RAM UNIT

22

3763 PARITY ERROR IN RAM UNIT Meaning

In the RAM test, a parity error caused by a RAM plug-in unit has been detected.

Supplementary information fields

1

index of the RAM plug-in unit suspected faulty

2

lower word of memory address suspected faulty

Instructions

Restart the RAM partial diagnosis with the command UDU. If the parity error is repeated, replace the RAM plug-in units and the CPU plug-in unit one by one, and, after the replacing, restart the RAM partial diagnosis.

Cancelling

This is a diagnosis report, it is not cancelled.

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3764 FAILURE IN I/O SPACE

23

3764 FAILURE IN I/O SPACE Meaning

In the SYSB bus test, a failure has been detected in the I/O space. There is an extra plug-in unit in the I/O space, an addressing failure in a plug-in unit of the I/O space, or the unit's I/O address data does not correspond to the equipment database.

Supplementary information fields

1

address in which the failure was detected

2

00

Instructions

Check the contents of the equipment database with the EQADMI MML program (command WT). Check if there are any extra plug-in units in the subrack. Replace the plug-in units on the SYSB bus one by one (you can output the plug-in units with the UDI command), and after having replaced each plug-in unit, start up the SYSB partial diagnosis with the UDU command.

Cancelling

This is a diagnosis report, it is not cancelled.

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3765 FAILURE IN CPU SELF ACKNOWLEDGEMENT

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3765 FAILURE IN CPU SELF ACKNOWLEDGEMENT Meaning

In the CPU test, a failure situation has been detected. The CPXXX plug-in unit is faulty, or there is an addressing failure in a plug-in unit of the I/O space.

Supplementary information fields

1

00

2

00

Instructions

Replace the AAL, AAL-S, AFS-S, BEXT, CP386, DMADI, DMASI, MBIF-T, RAM1M, SERO, SWCOP, SWIF, SWTST, and TAPI plug-in units one by one and after the replacing, start up the DMC partial diagnosis with the command UDU.

Cancelling

This is a diagnosis report, it is not cancelled.

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3766 TG IN MARKER OR PCM ACCUSED

25

3766 TG IN MARKER OR PCM ACCUSED Meaning

The SWCL picking logic test has been executed in the SSW network. The tone generator or an internal PCM circuit may be faulty.

Supplementary information fields

1

00

2

00

Instructions

First replace the plug-in units mentioned in the plug-in unit list one by one and execute the SMI partial test of the SSU. If the failure is repeated, replace the tone generator. If the replacement does not help, an internal PCM circuit is faulty.

Cancelling

This is a diagnosis report, it is not cancelled.

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3767 ET OR PCM ACCUSED

26

3767 ET OR PCM ACCUSED Meaning

The diagnostic program of the serial-parallel converter line receivers has detected that the frame alignment signal coming from the exchange terminal is erroneous. The fault is in the serial-parallel converter (S/P), exchange terminal (ET), or PCM circuit coming from the exchange terminal. A list of plug-in units suspected faulty is usually also printed out in connection with this diagnosis.

Supplementary information fields

1

number of the PCM circuit suspected faulty

2

00

Instructions

Action Note ---------------------------------------------------------------------------START o ! +---o 1 ! ! o a o b ! ! o 2 ! ! ! +---! ! ! +---o 3 ! ! o a o b ! !

dn9813063 Issue 7-0 en

1.

Was alarm number 3725 also received? a: yes b: no

2.

See the instructions given in the alarm instructions.

3.

Was the alarm eliminated? a: yes b: no

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Diagnosis Reports (3700-3999)

o END

! ! o 4 ! ! ! ! ! ! o END

4.

On the basis of the supplementary information field, check from which trunk circuit ET or remote subscriber stage ET the incorrect frame alignment signal is coming. Repair the unit or PCM circuit in question.

Cancelling

This is a diagnosis report, it is not cancelled.

58 (205)

# Nokia Corporation Nokia Proprietary and Confidential

dn9813063 Issue 7-0 en

3768 MFCU OR PCM ACCUSED

27

3768 MFCU OR PCM ACCUSED Meaning

The diagnostic program of the serial-parallel converter line receivers has detected that the control/identification word coming from the MFC unit is erroneous. The fault is in the serial-parallel converter (S/P), MFC unit (MFCU), or PCM circuit coming from the MFC unit. A list of plug-in units suspected faulty is usually also printed out in connection with this diagnosis.

Supplementary information fields

1

number of the PCM circuit suspected faulty

2

00

Instructions

Action Note ---------------------------------------------------------------------------START o ! +---o 1 ! ! o a o b ! ! o 2 ! ! ! +---! ! ! +---o 3 ! ! o a o b ! !

dn9813063 Issue 7-0 en

1.

Was alarm number 3725 also received? a: yes b: no

2.

See the instructions given in 3725 in Diagnosis Reports.

3.

Was the alarm eliminated? a: yes b: no

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Diagnosis Reports (3700-3999)

o END

! ! o 4 ! ! ! ! o END

4.

On the basis of the supplementary information field, check which MFC device is faulty. Repair the unit or PCM circuit in question.

Cancelling

This is a diagnosis report, it is not cancelled.

60 (205)

# Nokia Corporation Nokia Proprietary and Confidential

dn9813063 Issue 7-0 en

3769 PBRU OR PCM ACCUSED

28

3769 PBRU OR PCM ACCUSED Meaning

The diagnostic program of the serial-to-parallel converter line receivers has detected that the identification word coming from the Push Button Receiver Unit (PBRU) is erroneous. The fault is in the serial-to-parallel converter, in the PBRU or in the PCM circuit coming from the PBRU. A list of plug-in units suspected faulty is usually also printed out in connection with this diagnosis.

Supplementary information fields

1

number of the PCM circuit suspected faulty

2

00

Instructions

Action Note ---------------------------------------------------------------------------START o ! +---o 1 ! ! o a o b ! ! o 2 ! ! ! +---! ! ! +---o 3 ! ! o a o b ! !

dn9813063 Issue 7-0 en

1.

Was alarm number 3725 also received? a: yes b: no

2.

See the instructions given in 3725 in the document Diagnosis Reports.

3.

Was the alarm eliminated? a: yes b: no

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Diagnosis Reports (3700-3999)

o END

! ! o 4 ! ! ! ! ! o END

4.

On the basis of the supplementary information field, check which PBR device is faulty. Repair the unit or PCM circuit in question.

Cancelling

This is a diagnosis report, it is not cancelled.

62 (205)

# Nokia Corporation Nokia Proprietary and Confidential

dn9813063 Issue 7-0 en

3770 AONU OR PCM ACCUSED

29

3770 AONU OR PCM ACCUSED Meaning

The test program of the serial-to-parallel converter line receivers has detected that the control/identification word coming from the AON unit is erroneous or that the multifrequency character is a constant character. The fault is in the serial-to-parallel converter, in the AON unit (AONU), or in the PCM circuit coming from the AON unit. A list of plug-in units suspected faulty is usually also printed out in connection with this diagnosis.

Supplementary information fields

1

number of the PCM circuit suspected faulty

2

number of the PCM circuit suspected faulty (00 no significance)

Instructions

Action Note ---------------------------------------------------------------------------START o ! +---o 1 ! ! o a o b ! ! o 2 ! ! ! +---! ! ! +---o 3 ! ! o a o b

dn9813063 Issue 7-0 en

1.

Was alarm number 3725 also received? a: yes b: no

2.

See the instructions given in 3725 in the document Diagnosis Reports.

3.

Was the alarm eliminated? a: yes b: no

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Diagnosis Reports (3700-3999)

! o END

! ! ! o 4 ! ! ! ! o END

4.

On the basis of the supplementary information field, check which AON unit is faulty. Repair the unit or PCM circuit in question.

Cancelling

This is a diagnosis report, it is not cancelled.

64 (205)

# Nokia Corporation Nokia Proprietary and Confidential

dn9813063 Issue 7-0 en

3771 SUB OR PCM ACCUSED

30

3771 SUB OR PCM ACCUSED Meaning

The diagnostic program of the serial-to-parallel converter line receivers has detected that the constant signal sent by the tone generator in time slot T0 coming from the subscriber module is erroneous. The fault is in the serial-to-parallel converter, in the subscriber module (SUB), or in the PCM circuit coming from the subscriber module. A list of plug-in units suspected faulty is usually also printed out in connection with this diagnosis.

Supplementary information fields

1

number of the PCM circuit suspected faulty

2

00

Instructions

Action Note ---------------------------------------------------------------------------START o ! +---o 1 ! ! o a o b ! ! o 2 ! ! ! +---! ! ! +---o 3 ! ! o a o b

dn9813063 Issue 7-0 en

1.

Was alarm number 3725 also received? a: yes b: no

2.

See the instructions given in 3725 in the document Diagnosis Reports.

3.

Was the alarm eliminated? a: yes b: no

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Diagnosis Reports (3700-3999)

! o END

! ! ! o 4 ! ! ! ! ! ! ! ! ! o END

4.

On the basis of the supplementary information field, check which subscriber module is faulty and repair the unit or PCM circuit in question.

Cancelling

This is a diagnosis report, it is not cancelled.

66 (205)

# Nokia Corporation Nokia Proprietary and Confidential

dn9813063 Issue 7-0 en

3772 CNFC OR PCM ACCUSED

31

3772 CNFC OR PCM ACCUSED Meaning

The diagnostic program of the serial-parallel converter line receivers has detected that the signal coming from the conference circuit is erroneous. The fault is in the serial-parallel converter (S/P), conference circuit (CNFC), or PCM circuit coming from the conference circuit. A list of plug-in units suspected faulty is usually also printed out in connection with this diagnosis.

Supplementary information fields

1

number of the PCM circuit suspected faulty

2

00

Instructions

Action Note ---------------------------------------------------------------------------START o ! +---o 1 ! ! o a o b ! ! o 2 ! ! ! +---! ! ! +---o 3 ! ! o a o b ! !

dn9813063 Issue 7-0 en

1.

Was alarm number 3725 also received? a: yes b: no

2.

See the instructions given in the alarm instructions

3.

Was the alarm eliminated? a: yes b: no

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Diagnosis Reports (3700-3999)

o END

! ! o 4 ! ! ! ! o END

4.

On the basis of the supplementary information field, check which conference circuit is faulty. Repair the unit and PCM circuit in question.

Cancelling

This is a diagnosis report, it is not cancelled.

68 (205)

# Nokia Corporation Nokia Proprietary and Confidential

dn9813063 Issue 7-0 en

3773 SWI PCM ACCUSED

32

3773 SWI PCM ACCUSED Meaning

The diagnostic program of the serial-parallel converter line receivers has detected that the signal sent by the tone generator (TG) in the internal call link is erroneous. The fault is in the serial-parallel converter (S/P), parallel-serial converter (P/S_0) (line transmitters), or PCM circuit of the internal call link. A list of plug-in units suspected faulty is usually also printed out in connection with this diagnosis.

Supplementary information fields

1

number of the PCM circuit suspected faulty

2

00

Instructions

Action Note ---------------------------------------------------------------------------START o ! +---o 1 ! ! o a o b ! ! o 2 ! ! ! +---! ! ! +---o 3 ! ! o a o b

dn9813063 Issue 7-0 en

1.

Was alarm number 3725 also received? a: yes b: no

2.

See the instructions given in 3725 in Diagnosis Reports.

3.

Was the alarm eliminated? a: yes b: no

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Diagnosis Reports (3700-3999)

! o END

! ! ! o 4 ! ! ! ! o END

4.

On the basis of the supplementary information field, check which internal call link is faulty and repair the PCM circuit in question.

Cancelling

This is a diagnosis report, it is not cancelled.

70 (205)

# Nokia Corporation Nokia Proprietary and Confidential

dn9813063 Issue 7-0 en

3774 SSW PCM ACCUSED

33

3774 SSW PCM ACCUSED Meaning

The diagnostic program of the serial-parallel converter line receivers has detected that the signal sent by the tone generator (TG) in the PCM circuit of the SSW network is erroneous. The fault is in the serial-parallel converter (S/P), parallel-serial converter of the SSW (P/S_0) (line transmitters), or PCM circuit of the SSW network. A list of plug-in units suspected faulty is usually also printed out in connection with this diagnosis.

Supplementary information fields

1

number of the PCM circuit suspected faulty

2

00

Instructions

Action Note ---------------------------------------------------------------------------START o ! +---o 1 ! ! o a o b ! ! ! ! o 2 ! ! ! +---! ! ! +---o 3 ! !

dn9813063 Issue 7-0 en

1.

Was alarm number 3725 also received? a: yes b: no

2.

See the instructions given in 3725 in Diagnosis Reports.

3.

Was the alarm eliminated? a: yes

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Diagnosis Reports (3700-3999)

o a o b ! ! o ! END ! o 4 ! ! ! ! o END

b: no

4.

On the basis of the supplementary information field, check which PCM circuit in the subscriber stage switch is faulty and repair the PCM circuit in question.

Cancelling

This is a diagnosis report, it is not cancelled.

72 (205)

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dn9813063 Issue 7-0 en

3775 GSW PCM ACCUSED

34

3775 GSW PCM ACCUSED Meaning

The diagnostic program of the serial-parallel converter line receivers has detected that the signal sent by the tone generator (TG) in the PCM circuit of the GSW network is erroneous. The fault is in the serial-parallel converter (S/P), parallel-serial converters of the GSW (P/S) (line transmitters), or PCM circuit of the GSW network. A list of plug-in units suspected faulty is usually also printed out in connection with this diagnosis.

Supplementary information fields

1

number of the PCM circuit suspected faulty

2

00

Instructions

Action Note ---------------------------------------------------------------------------START o ! +---o 1 ! ! o a o b ! ! o 2 ! ! ! +---! ! ! +---o 3 ! ! o a o b

dn9813063 Issue 7-0 en

1.

Was alarm number 3725 also received? a: yes b: no

2.

See the instructions given in the alarm instructions.

3.

Was the alarm eliminated? a: yes b: no

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Diagnosis Reports (3700-3999)

! o END

! ! ! o 4 ! ! ! o END

4.

On the basis of the supplementary information field, check which PCM circuit in the group switch is faulty and repair the PCM circuit in question.

Cancelling

This is a diagnosis report, it is not cancelled.

74 (205)

# Nokia Corporation Nokia Proprietary and Confidential

dn9813063 Issue 7-0 en

3776 LSU OR PCM ACCUSED

35

3776 LSU OR PCM ACCUSED Meaning

The diagnostic program of the serial-parallel converter line receivers has detected that the multiframe alignment signal coming from the line signalling unit is erroneous. The fault is in the serial-parallel converter (S/P), line signalling unit (LSU), or PCM circuit coming from the line signalling unit. A list of plug-in units suspected faulty is usually also printed out in connection with this diagnosis.

Supplementary information fields

1

number of the PCM circuit suspected faulty

2

00

Instructions

Action Note ---------------------------------------------------------------------------START o ! +---o 1 ! ! o a o b ! ! o 2 ! ! ! +---! ! ! +---o 3 ! ! o a o b ! !

dn9813063 Issue 7-0 en

1.

Was alarm number 3725 also received? a: yes b: no

2.

See the instructions given in the alarm instructions.

3.

Was the alarm eliminated? a: yes b: no

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Diagnosis Reports (3700-3999)

o END

! ! o 4 ! ! ! o END

4.

On the basis of the supplementary information field, check which LSU or LSA is faulty. Repair the unit or PCM circuit in question.

Cancelling

This is a diagnosis report, it is not cancelled.

76 (205)

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dn9813063 Issue 7-0 en

3777 DISTURBANCE ON LSU PCM

36

3777 DISTURBANCE ON LSU PCM Meaning

The diagnostic program of the serial-parallel converter line receivers has first detected that the multiframe alignment signal coming from the line signalling unit is erroneous or missing, but it has received a correct multiframe alignment signal having made a new attempt. The line signal may be missing for a while also during normal operation, but the fault may be in the serial-parallel converter (S/P), line signalling unit (LSU), or PCM circuit coming from the line signalling unit. A list of plug-in units suspected faulty is usually also printed out in connection with this diagnosis.

Supplementary information fields

1

number of the PCM circuit suspected faulty

2

00

Instructions

Action Note ---------------------------------------------------------------------------START o ! o 1 ! ! +---o 2 ! ! o a o b ! ! o ! END !

dn9813063 Issue 7-0 en

1.

Restart the SPLRT partial diagnosis.

2.

Does the alarm recur? a: yes b: no

# Nokia Corporation Nokia Proprietary and Confidential

UDU:M,X:SPLRT; UDU:CAC,X:SPLRT;

77 (205)

Diagnosis Reports (3700-3999)

! +---o ! ! o a o ! ! ! ! o 4 ! ! ! ! ! ! ! +---! ! +---o ! ! o a o ! ! o ! END ! ! o ! ! ! ! o END

3

3.

Was alarm number 3725 also received? a: yes b: no

4.

See the instructions given in the alarm instructions.

5.

Was the alarm eliminated? a: yes b: no

6.

On basis of the supplementary information field, check which LSU or LSA is faulty. Repair the unit or PCM circuit in question.

b

5 b

6

Cancelling

This is a diagnosis report, it is not cancelled.

78 (205)

# Nokia Corporation Nokia Proprietary and Confidential

dn9813063 Issue 7-0 en

3778 DIFFERENCE BETWEEN MUFILE AND PIPCMI FILES

37

3778 DIFFERENCE BETWEEN MUFILE AND PIPCMI FILES Meaning

The number of AS7 plug-in units is not the same in the MUFILE and PIPCMI files.

Supplementary information fields

1

00

2

00

Instructions

Check the files. Restart the test after a possible modification.

Cancelling

This is a diagnosis report, it is not cancelled.

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80 (205)

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dn9813063 Issue 7-0 en

3780 ADDRESSING FAILURE IN MEMORY SPACE

38

3780 ADDRESSING FAILURE IN MEMORY SPACE Meaning

In the RAM test, an addressing failure has been detected. A CPU (RAM), ASS, AS7, LSP or RAM64M plug-in unit does not identify its own address, identifies an incorrect address, is faulty, or the memory configuration file (MUFILE) does not correspond to the configuration.

Supplementary information fields

1

address in which the failure was detected (upper word)

2

address in which the failure was detected (lower word)

Instructions

Check the MUFILE file. Replace the CPU (RAM), AS7, ASS, LSP and RAM64M plug-in units one by one, and after the replacing, restart the RAM partial diagnosis with the command UDU.

Cancelling

This is a diagnosis report, it is not cancelled.

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82 (205)

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dn9813063 Issue 7-0 en

3782 DMA TRANSFER FAILURE

39

3782 DMA TRANSFER FAILURE Meaning

The EDISKD program block of the STU has detected a DMASI plug-in unit of the STU to be faulty. The plug-in unit detected faulty is located in the active STU.

Supplementary information fields

1

error message

2

00

Instructions

Make a switchover with the MML command USC. Restart the diagnostics of WDS. If the error is eliminated, change the DMASI plug-in unit in the passive STU that has the same index as that of the WDS being tested. Set the passive STU into state SP and make a switchover with the MML command USC. Start the diagnostics of the WDS. If the error is eliminated, set the WDS into state WO-BU. If the error still persists, check the cabling of the DMASI plug-in unit and that the plug-in unit is properly placed.

Cancelling

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84 (205)

# Nokia Corporation Nokia Proprietary and Confidential

dn9813063 Issue 7-0 en

3784 BUSY PCM LINES

40

3784 BUSY PCM LINES Meaning

The diagnostic program of the serial-parallel converter line receivers has been executed, but part of the PCM circuits have not been tested because of the load situation of the exchange.

Supplementary information fields

1

number of the PCM circuit suspected faulty

2

number of the PCM circuit suspected faulty (00= no significance)

Instructions

If you wish to test all possible PCM circuits, you will have to wait for a period with less traffic. Otherwise no action is required.

Cancelling

This is a diagnosis report, it is not cancelled.

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86 (205)

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dn9813063 Issue 7-0 en

3787 BLOCKED PCM LINES

41

3787 BLOCKED PCM LINES Meaning

The diagnostic program of the serial-parallel converter line receivers has been executed, but part of the PCM circuits have not been tested because they were blocked from hunting during the test.

Supplementary information fields

1

number of the PCM circuit suspected faulty

2

number of the PCM circuit suspected faulty (00= no significance)

Instructions

If you wish to test all possible PCM circuits, release the blocked circuits for hunting and run the test again. Release all GSW, SSW, and CNFC PCM circuits for hunting. Otherwise no action is required.

Cancelling

This is a diagnosis report, it is not cancelled.

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88 (205)

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dn9813063 Issue 7-0 en

3790 MSG BUS FAILURE

42

3790 MSG BUS FAILURE Meaning

The response test of a computer unit has detected a malfunction in the operation of the message bus.

Supplementary information fields

1

additional diagnosis 01 02 03 04 05 06 07 08 09 10

2

response message of the unit is correct on the active message bus, distorted on the reserve bus response message of the unit is correct on the active message bus, no response on the reserve bus response message of the unit is distorted on the active message bus, the reserve bus is in SEPARATED state response message of the unit is distorted on the active message bus, correct on the reserve message bus response message of the unit is distorted both on the active and reserve message buses response message of the unit is distorted on the active message bus, no response on the reserve bus response message of the unit is correct on the reserve message bus, no response on the active bus response message of the unit is distorted on the reserve message bus, no response on the active bus after unit restart, response message is distorted on the active message bus after unit restart, response message is distorted on the reserve message bus, no response on the active bus

index of the MBIF_T plug-in unit suspected faulty

Instructions

No action required.

Cancelling

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90 (205)

# Nokia Corporation Nokia Proprietary and Confidential

dn9813063 Issue 7-0 en

3791 NO RESPONSE BEFORE RESET

43

3791 NO RESPONSE BEFORE RESET Meaning

The computer unit does not respond unless restarted.

Supplementary information fields

1

additional diagnosis 01 02

2

active unit responds correctly after unit restart passive unit responds correctly after unit restart, active unit does not respond

00

Instructions

No action required.

Cancelling

This is a diagnosis report, it is not cancelled.

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92 (205)

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dn9813063 Issue 7-0 en

3792 PCM FILE READ ERROR

44

3792 PCM FILE READ ERROR Meaning

The function of the diagnostic program has been interrupted because of a read error in the PCM Configuration File (PCMCON).

Supplementary information fields

1

error message returned by the library program located in the HWILIB library

2

00

Instructions

Action Note ---------------------------------------------------------------------------START o ! +---o 1 ! ! o a o b ! ! ! ! ! ! ! o 2 ! ! ! ! +-->o 3 ! ! +---o 4 ! ! o b o a ! ! o !

dn9813063 Issue 7-0 en

1.

2.

Check the exchange configuration with the EQADMI MML program. a: in order b: out of order

Repair the exchange configuration data with the EQADMI MML.

3.

Restart the partial diagnosis (line receiver test as example)

4.

Did the alarm recur? a: yes b: no

# Nokia Corporation Nokia Proprietary and Confidential

WTI

WT UDU:M,X:SPLRT; UDU:CAC,X:SPLRT; UDU:SSU,X,X:SPLRT;

93 (205)

Diagnosis Reports (3700-3999)

END

! ! +---o 5 ! ! o a o b ! ! ! ! ! ! ! o 6 ! ! +-->o 7 ! ! +---o 8 ! ! o b o a ! ! o ! END ! ! o 9 ! o END

5.

Check the condition of the central memory units. a: in order b: out of order

6.

Repair central memory units.

7.

Restart the partial diagnosis. (line receiver test as example)

8.

Did the alarm recur? a: yes b: no

9.

Fill in a Problem Report.

UDU:M,X:SPLRT; UDU:CAC,X:SPLRT; UDU:SSU,X,X:SPLRT;

Cancelling

This is a diagnosis report, it is not cancelled.

94 (205)

# Nokia Corporation Nokia Proprietary and Confidential

dn9813063 Issue 7-0 en

3795 CONNECT ERROR IN SP LINE RECEIVER TEST

45

3795 CONNECT ERROR IN SP LINE RECEIVER TEST Meaning

The diagnostic program of the serial-parallel converter line receivers is interrupted because the making of test connections has not succeeded. (SWICOP has answered with an error acknowledgement.)

Supplementary information fields

1

00

2

00

Instructions

Action Note ---------------------------------------------------------------------------START o ! o 1 ! ! ! ! ! ! o 2 ! ! +---o 3 ! ! o b o a ! !

dn9813063 Issue 7-0 en

1.

Observe other incoming alarms. If the setting up of connections is not successful in any of the computers, restart the computer in question.

USU:M,X; USU:CAC,X; USU:SSU,X,X;

2.

Restart the SPLRT partial diagnosis.

UDU:M,X:SPLRT; UDU:CAC,X:SPLRT; UDU:SSU,X,X:SPLRT;

3.

Did the alarm recur? a: yes b: no

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Diagnosis Reports (3700-3999)

o END

! ! ! o 4 ! o END

4.

Fill in a Problem Report.

Cancelling

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96 (205)

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dn9813063 Issue 7-0 en

3798 UNKNOWN ERROR IN SP LINE RECEIVER TEST

46

3798 UNKNOWN ERROR IN SP LINE RECEIVER TEST Meaning

The test of serial-parallel converter line receivers has been completed, but the exact specification of the fault has failed. The value in the error counters is logically impossible, for example several simultaneous faults, hardware is missing in the PCM circuits defined for use in the unit identifier file, or there is a fault in the additional wiring or cabling.

Supplementary information fields

1

00

2

00

Instructions

Action Note --------------------------------------------------------------------------START o ! o 1 ! ! +---o 2 ! ! o b o a ! ! o ! END ! o 3 ! !

dn9813063 Issue 7-0 en

1.

Restart the SPLRT partial diagnosis.

2.

Did the alarm recur? a: yes b: no

3.

Check the cabling and additional wiring of the switching network. Check that the PCM circuit data in the PCMCON file corresponds to the exchange configuration, and that all

# Nokia Corporation Nokia Proprietary and Confidential

UDU:M,X:SPLRT; UDU:CAC,X,SPLRT; UDU:SSU,X,X:SPLRT;

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! ! ! ! o 4 ! ! +---o 5 ! ! o b o a ! ! o ! END ! +-->o 6 ! ! ! ! ! ! ! ! +---o 7 ! a o b ! ! ! +---o 8 ! ! ! a o b ! ! ! ! o 9 ! ! ! o o 10 END ! o END

the hardware is in place and in working condition. Make necessary repairs.

4.

Restart the SPLRT partial diagnosis.

5.

Did the alarm recur? a: yes b: no

6.

Replace one S/P plug-in unit at a time and restart the SPLRT partial diagnosis after each replacement. Put each plug-in unit that proves to be in order back into place.

7.

Continue replacing until all plugin units have been replaced or until a more precise diagnosis is obtained. a: plug-in units still to be replaced b: all plug-in units have been replaced.

8.

Has a more precise diagnosis been obtained? a: yes b: no

9.

Follow the new instructions.

10.

command as in item 1

command as in item 1

Fill in a Problem Report.

Cancelling

This is a diagnosis report, it is not cancelled.

98 (205)

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dn9813063 Issue 7-0 en

3799 MESSAGE BUS FAILURE

47

3799 MESSAGE BUS FAILURE Meaning

A failure has been detected in the operation of the message bus.

Supplementary information fields

1

error code 01 message reception of one plug-in unit fails 02 message sending of one plug-in unit fails 03 message reception and message sending of one plug-in unit fails 04 message reception of more than one plug-in unit fails 05 message sending of more than one plug-in unit fails 06 message reception and message sending of more than one plug-in unit fails 07 message sending of all plug-in units fails 08 message reception of all plug-in units fails 09 all message sending and message reception fails 10 unit identifies wrong message bus address 11 other failure affecting message sending when testing group addresses, the detected faults produce the above error codes plus 020H (21 ... 31)

2

message bus address

Instructions

The fault is either in the MBIF (-X) plug-in unit at the message bus address indicated in supplementary information field 2, or in the message bus itself. Replace the faulty plug-in unit and rerun the test to make sure the fault has been eliminated.

Cancelling

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dn9813063 Issue 7-0 en

3800 TIME OUT IN TEST PROGRAM

48

3800 TIME OUT IN TEST PROGRAM Meaning

The diagnostic program does not receive a reply to the message it has sent, which results in a time-out.

Supplementary information fields

1

message bus address

2

family identifier

Instructions

Restart the program block of the computer (supplementary information fields 2 and 1 respectively), if this can be done without interfering with the function of the exchange.

Cancelling

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dn9813063 Issue 7-0 en

3801 OTHER WO-EX UNIT NOT AVAILABLE

49

3801 OTHER WO-EX UNIT NOT AVAILABLE Meaning

No other unit in the WO working state is available in the test connection elementary test of a signalling unit.

Supplementary information fields

1

00

2

00

Instructions

If the other signalling unit is in the BL, TE, or SE state, set the unit in the WO state. Otherwise wait for some time and restart the diagnostic program with the command UDU.

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3802 TSUPRO ERROR IN TIME SLOT BASED DEVICE TEST

50

3802 TSUPRO ERROR IN TIME SLOT BASED DEVICE TEST Meaning

The TSUPRO program block functions erroneously in the time slot based device test.

Supplementary information fields

1

error code returned by TSUPRO 08 test not permitted 09 test does not exist 0B connection release failure 0C program block does not respond 0D path error 0E SSP does not respond 10 MTSWIS-GSW error 11 MTSWIS-SSW error 20 parameter error 40 ASS_LOOP_GSW error 41 ASS_LOOP_SSW error 80 program block reserved

2

00

Instructions

Restart the diagnostic program.

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3803 CLB FAILURE

51

3803 CLB FAILURE Meaning

Both CLB plug-in units in the unit giving the alarm are faulty.

Supplementary information fields

1

00

2

00

Instructions

First try to restart the test. If this does not help, replace the CLB plug-in unit of the unit being tested. If this does not help, perform a switchover and replace the plug-in unit of the stand-by unit. If the alarm is repeated, the fault is in the cabling between the CLSU (the CLOS plug-in units) and the CLB of the stage. Check the cabling. Change the faulty CLOS plug-in unit, see instructions for replacing plug-in units.

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3804 UNKNOWN FAULT IN HARDWARE

52

3804 UNKNOWN FAULT IN HARDWARE Meaning

A type of fault unknown to the diagnostic program has been detected, for instance the co-occurrence of more than one faulty plug-in unit at the same time.

Supplementary information fields

1

plug-in unit index (SYSB test)

2

00

Instructions

The SYSB test: The alarm is caused by the co-occurrence of more than one faulty plug-in unit of the same type in the I/O space, absence of plug-in units or an equipment database error. The type of the plug-in unit is listed in alarm number 3725. Supplementary information field 1 shows the index of the faulty plug-in unit first detected. Check the contents of the equipment database with the EQADMI MML program (command WT). Find out if there are extra plug-in units in the subrack. Replace plug-in units AAL, AFS, BEXT, DMADI, DMASI, DMAFC, SERO, SWIF, SWTST and TAPI one by one, and then restart the SYSB partial diagnosis with the UDU command. The SUB test: The alarm is caused by the co-occurrence of more than one defective SLU or LI plug-in unit at the same time, absence of the EAL, LTEST or SMUC plug-in unit in the equipment database or by a type of fault unknown to the diagnostic program. Check the contents of the equipment database with the EQADMI MML program (command WT). Replace plug-in units SUC, SUD, SBMC, SLU and LI in this order, and then restart the SUB diagnosis. The GSW test:

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The alarm is caused by the co-occurrence of more than one defective SWCSM or SWSPS plug-in units at the same time, or by a type of fault unknown to the diagnostic program. You can examine the fault by outputting table ERROR_CTR_TABLE from the marker onto the service terminal with the command: ZOS:*,*,D9,,,1,,6034,,,1,,4A,,1,0.

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3806 TEST LOOP ERROR

53

3806 TEST LOOP ERROR Meaning

The test channel loop has failed.

Supplementary information fields

1

plug-in unit type 0003 AS7 0004 ASS 005D AS7_S 005E ASS_S 0060 AS7_R 006B AS7_T 006C AS7_U 0090 AS7_V 0116 AS7_VA 03C5 AS7_A

2

plug-in unit index

Instructions

The failure may have been caused by a random error in the switching network, malfunction of the SWICOP program block, or erroneous PCM circuit information. If the restart of the test does not remove the fault, load the unit identifier files from the disk.

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3808 EXECUTION ERROR IN PREPROCESSOR TEST

54

3808 EXECUTION ERROR IN PREPROCESSOR TEST Meaning

An execution error has occurred in the preprocessor test.

Supplementary information fields

1

index of preprocessor

2

error in elementary diagnosis 00 external loop test 01 processor test 02 watchdog test 03 RAM address test 04 RAM data test 05 check sum test 06 clock signal test 07 timing signal test 08 initial alignment test 09 ROM test 0A interrupt test 0B internal loop test 0C dual port RAM test 0D HW filtration test 0E internal test 0F preprocessor cannot be tested

Instructions

Replace the plug-in unit. Restart the test.

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3809 UNSPECIFIED FAILURE IN PREPROCESSOR TEST

55

3809 UNSPECIFIED FAILURE IN PREPROCESSOR TEST Meaning

The preprocessor has a failure which prevents it from answering even the first test message.

Supplementary information fields

1

type 03 04 10 5D 5E 5F 6C C6 C7 C8 3C5 135

of preprocessor: AS7 ASS LSP AS7_S ASS_S LSP_S AS7_U ET2E ET2E_A ET2E_V AS7_A IOCP_A

2

index of preprocessor

Instructions

Restart the test. If the failure recurs, replace the corresponding plug-in unit.

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3810 EXTERNAL LOOP FAILURE IN PREPROCESSOR TEST

56

3810 EXTERNAL LOOP FAILURE IN PREPROCESSOR TEST Meaning

The external loop test has detected a fault.

Supplementary information fields

1

type of preprocessor: 03 04 10 5D 6C 5E 5F

2

AS7 ASS LSP AS7_S AS7_U ASS_S LSP_S

preprocessor index

Instructions

The fault is either in one of the preprocessors mentioned in the supplementary information fields, in the active switching network into which the connections have been made, in the PCM circuits, or in the Bus Extender (BEXT) plug-in unit, if equipped.

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3814 LINE PRINTER FAILURE

57

3814 LINE PRINTER FAILURE Meaning

The diagnostic program has detected a failure in the alarm line printer unit.

Supplementary information fields

1

index of the SERO plug-in unit

2

error code 01 SERO plug-in unit missing 02 printer cable not connected, printer off line, or printer power off 03 looping error in SERO plug-in unit 04 FIFO error in SERO plug-in unit 05 USART status error in SERO plug-in unit 06 data error in SERO plug-in unit 07 error in incoming interrupt of SERO plug-in unit 08 error in outgoing interrupt of SERO plug-in unit

Instructions

Error code 02: Check that the unit is connected to the mains supply, power is on, the intermediate cable has been correctly connected, and the printer is in the state ON LINE. Other error codes: Replace the SERO plug-in unit.

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3815 VISUAL DISPLAY UNIT FAILURE

58

3815 VISUAL DISPLAY UNIT FAILURE Meaning

The diagnostic program has detected a failure in the visual display unit.

Supplementary information fields

1

index of the SERO plug-in unit

2

error code 09 SERO plug-in unit missing 0A VDU cable not connected, VDU off line, or VDU power off 0B looping error in SERO plug-in unit 0C FIFO error in SERO plug-in unit 0D USART status error in SERO plug-in unit 0E data error in SERO plug-in unit 0F error in incoming interrupt of SERO plug-in unit 10 error in outgoing interrupt of SERO plug-in unit

Instructions

Error code 0A: Check that the unit has been connected to the mains supply, power is on, the intermediate cable has been correctly connected, and the VDU is in the state ON LINE. Other error codes: Replace the SERO plug-in unit.

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3817 MODEM CONFIGURATION ERROR

59

3817 MODEM CONFIGURATION ERROR Meaning

The modem equipping does not correspond to the equipment data of the equipment database, or one of the DASA plug-in units is faulty.

Supplementary information fields

1

index of signal processor, also that of the modem

2

error code: F0 F1 F2 FC FD

program block does not answer loading of the signal processor program into the DASA plug-in unit failed signal processor program did not start after the loading subrack contains a modem that is not included in the equipment data type of modem differs from the one in the equipment data

Instructions

If the error code is FC or FD, use the MML command ZWTI to see the equipment data of the modem, and correct the data. Rerun modem diagnostics. In other cases the fault probably lies in the DASA plug-in unit which controls the modem. Run the COCA and DASA diagnostics.

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3818 SBUS FAILURE

60

3818 SBUS FAILURE Meaning

The own diagnostics of the SBUS supervision bus has detected a fault in the supervision bus, or the diagnostics of the HWAT plug-in unit has detected a fault in the test of the supervision bus. The faulty units can be the CLAB, the HWAT, or the supervision bus.

Supplementary information fields

1

index of the SBUS 0 = SBUS 0 1 = SBUS 1 2 = both SBUS are found faulty in the test of the supervision bus included in the HWAT test.

2

The first byte gives the index of the faulty CLAB plug-in unit The last byte gives the following information of the fault: A1 one CLAB is faulty A2 more than one CLAB is faulty A3 all CLABs are faulty

Instructions

Action Note ---------------------------------------------------------------------------START o ! 1 2 A1 o---o-----o ! ! ! ! ! ! ! ! END ! END ! ! 1 2

dn9813063 Issue 7-0 en

A1: 1. Replace the CLAB plug-in unit indicated in the supplementary information field 2. 2. Check the wiring and the connectors of the supervision bus.

3

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A2 o---o-----o-----o ! ! ! ! ! ! ! END ! ! ! ! ! END ! END ! ! ! 1 2 3 A3 o---o-----o-----o ! ! ! ! ! END ! END END

A2: 1. Check the wiring and the connectors of the supervision bus. 2. Replace the CLAB plug-in units, one by one, starting from the index given in the supplementary information field 2. 3. Replace the HWAT plug-in unit. See instructions for replacing plug-in units. A3. 1. Check the wiring and the connectors of the supervision bus. 2. Replace the HWAT plug-in unit. See instructions for replacing plug-in units. 3. Replace the CLAB plug-in units in order.

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3819 CABLE MISSING

61

3819 CABLE MISSING Meaning

A diagnostic program has discovered that no cable connects the DMADI or DMASI plug-in unit to the Winchester disk drive.

Supplementary information fields

1

index of the plug-in unit

2

00

Instructions

Check the cabling between the DMADI or DMASI plug-in unit and the Winchester disk drive. Enter the UDU command to restart the diagnostic program.

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3821 PREPROCESSOR EXTERNAL LOOP FAILURE

62

3821 PREPROCESSOR EXTERNAL LOOP FAILURE Meaning

A diagnosis program has detected a fault when testing a plug-in unit by means of an external loop-back. Loop-back is possible only with the coaxial Ethernet connector and will fail with other connectors.

Supplementary information fields

1

index of plug-in unit suspected faulty

2

when the plug-in unit is an AC25-S the possible values of this field are: 1 ... 15 20 30

status returned by the HPC circuit plug-in unit reset failure the HPC circuit failed to return an acknowledgement of the success of the test within the time limit

Instructions

Action Note ----------------------------------------------------------------------------

START o ! ! +---o 1 ! ! o a o b ! ! ! o 2

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1.

Is the external loop-back device in place? a: yes b: no

2.

Install the external loop-back device.

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! ! ! ! ! o 3 ! ! ! END ! 4o END

3.

Run the test again.

4.

The tested plug-in unit is faulty.

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3822 SCSI EQUIPMENT FAILURE

63

3822 SCSI EQUIPMENT FAILURE Meaning

A diagnosis program has detected a fault in the terminal resistors of the SCSI bus, in the cable, or in the SCSIF plug-in unit.

Supplementary information fields

1

error code: 01 02 03 04 05

2

the presence signal, corresponding to the SCSI address of the device, is passive device does not respond the fuse of the terminal resistor's supply voltage has blown terminal resistor supply voltage overload one or both terminal resistors are missing

number of the SCSI bus: 00 01

SCSI bus 0, upper connector on the SCSIF SCSI bus 1, lower connector on the SCSIF

Instructions

If error code = 01: Check that the strapping on the jumper group of the Disk Drive Adapter (DDAD) is compatible with the SCSI address of the device. Check also the address: 0 for the WDU and 2 for the FDU. If the addresses are correct, follow the instructions for error code 02. If error code = 02: Check that the strappings on the jumper groups of all the Disk Drive Adapters (DDAD, WDAD, FDAD or CTAD) connected to the SCSI bus concerned correspond to the SCSI address of the device concerned.

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If the fault persists, replace the terminal resistors (SCSIT) of the SCSI bus. If the fault still persists, replace the SCSI cable (CFH). If the fault still persists, replace the mass memory unit. If the fault still persists, replace the SCSIF plug-in unit, see instructions for replacing plug-in units. If error code = 03 or 04: Replace both terminal resistors (SCSIT), the SCSI cable (CFH), and the SCSIF plug-in unit, also in the backup computer unit if it is a double one, see Instructions for Replacing Plug-in Units. If error code = 05: Check that both terminal resistors are in place. If the fault persists, proceed as instructed for error code 02.

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3823 PHASE LOCK FAILURE

64

3823 PHASE LOCK FAILURE Meaning

The diagnostics of a plug-in unit has detected a fault in the basic timing signal's phase lock. The fault may be either in the plug-in unit itself or in the basic timing unit.

Supplementary information fields

1

index of the plug-in unit

2

00

Instructions

Replace the plug-in unit accused by the diagnostics, and run the test again.

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3824 DUAL PORT MEMORY FAILURE

65

3824 DUAL PORT MEMORY FAILURE Meaning

Diagnostics has found that the dual port memory is faulty. The faulty plug-in unit may be either the one tested and suspected faulty, or the one where the memory is located physically (CPXXX).

Supplementary information fields

1

type of plug-in unit suspected faulty

2

index of plug-in unit suspected faulty

Instructions

Replace the plug-in unit accused by the diagnosis, and if necessary also the CPXXX plug-in unit. Run the diagnostic program again.

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3825 HWAT OR CLAB COMMUNICATION FAILURE

66

3825 HWAT OR CLAB COMMUNICATION FAILURE Meaning

HWALCO has not received a reply from the HWAT or the CLAB unit.

Supplementary information fields

1

00

2

00

Instructions

Run the tests of the HWAT and CLAB plug-in units again. After the test, restart the unit, if it can be done without disturbing the functioning of the exchange.

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3826 CLOCK FAILURE

67

3826 CLOCK FAILURE Meaning

The clock signal in the plug-in unit issuing the alarm is faulty. The fault can be in the plug-in unit itself or in the incoming clock signal.

Supplementary information fields

1

1 2

2

00

the faulty plug-in unit plug-in unit or cable missing

Instructions

Action Note ---------------------------------------------------------------------------START o ! +---o 1 ! ! o a o b ! ! ! ! ! ! 2 ! o----+ ! ! ! ! o a o b ! ! ! ! ! ! ! ! o 3 ! ! ! ! ! END ! ! ! o 4

dn9813063 Issue 7-0 en

1.

Is the unit tested an MB? a: no b: yes

2.

Is MB a: b:

3.

Check the clock unit.

4.

Replace the faulty MB unit.

there a clock alarm in both units? no yes

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! ! ! END ! o 5 ! END

5.

Replace the plug-in unit which caused the alarm.

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3827 PARTIAL POWER FAILURE

68

3827 PARTIAL POWER FAILURE Meaning

The HWAT unit notifies that one of the two power sources of the cartridge is faulty. The back-up unit, if any, has kicked in.

Supplementary information fields

1

0 1

2

00

the faulty plug-in unit plug-in unit or cable missing

Instructions

Check that the power source of the unit is ON and, if the value of supplementary information field 1 is 1, also that the unit exists and that the cabling is in order. If the value of the field is 0, then the power source in question must be replaced.

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3828 TOTAL POWER FAILURE IN CARTRIDGE

69

3828 TOTAL POWER FAILURE IN CARTRIDGE Meaning

The HWAT unit serves notice that both power sources are down The plug-in units in the cartridge are without power.

Supplementary information fields

1

0 1

2

00

the faulty plug-in unit plug-in unit or cable missing

Instructions

Check that the power sources of the unit are ON and, if the value of the supplementary information field is 1, also check that the units exist and that the cabling is in order. If the field's value is 0, replace the power source.

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3829 CTU DIAGNOSTIC FAILURE

70

3829 CTU DIAGNOSTIC FAILURE Meaning

A diagnostic program has detected that there is no tape cassette in the tape drive, or that there is insufficient blank tape left on the cassette for the write/read test, or that the tape drive is missing.

Supplementary information fields

1

error code: 01 02 03 04

2

no cassette in the tape drive not enough room on the tape for the write/read test device is not responding faulty cable

number of the SCSI bus 00 01

SCSI bus 0, upper connector on SCSIF SCSI bus 1, lower connector on SCSIF

Instructions

If the error code is 01: Place a cassette in the tape drive and wait till the tape has rewound to the beginning and the tape drive has changed to the "on-line" state. If the error code is 02: Replace the cassette in the tape drive with a blank one. If the error code is 03: Check that the parameter in the jumper group on the Disk Drive Adapter (DDAD) corresponds to the SCSI address of the device. Check also the SCSI address of the device. Restart EDISKD_P, wait a moment and restart also TAPEDR_P. If the fault persists, replace the SCSI Bus Terminals.

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If the fault persists, replace the SCSI cable. If the fault persists, replace the mass memory unit. If the fault persists, replace the SCSIF plug-in unit. See instructions for replacing plug-in units. If the error code is 04: Replace the SCSI cable. If the fault persists, replace the SCSIF plug-in unit. See instructions for replacing plug-in units.

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3830 UNSUCCESSFUL HWILIB INQUIRY

71

3830 UNSUCCESSFUL HWILIB INQUIRY Meaning

The HWILIB inquiry was unsuccessful.

Supplementary information fields

1

lower word of the status restored by HWILIB

2

upper word of the status restored by HWILIB

Instructions

Check that the plug-in units needed by partial diagnostics are equipped correctly and exist in the equipment database.

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3832 MISSING DISK EQUIPMENT

72

3832 MISSING DISK EQUIPMENT Meaning

The diagnostic program has noticed that a DMA plug-in unit, a cable or a disk unit is missing or faulty.

Supplementary information fields

1

general error code of the system 33H = NO_EQUIPMENT_EC

2

no significance

Instructions

Check that the DMADI or the DMASI plug-in unit is in place. Check that the CLH or the CLF cable is in place. Check the existence and power flow of the disk-unit.

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3833 CLAB OR CABLE FAULTY

73

3833 CLAB OR CABLE FAULTY Meaning

A clock alarm is active on the SWCSM plug-in unit (s) of the switching network.

Supplementary information fields

1

index of SWCOP-S plug-in unit

2

index of SWCSM plug-in unit

Instructions

Check first the clock signal's cabling from the CLAB plug-in unit to the switching network. If it is in order, try replacing the CLAB plug-in unit. Run the test program again.

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3834 CONNECT ERROR IN DIAGNOSIS PROGRAM

74

3834 CONNECT ERROR IN DIAGNOSIS PROGRAM Meaning

The diagnostic program has been interrupted because no successful test connections were made (either S3RRAP or SWICOP has responded with an error acknowledgement).

Supplementary information fields

1

0000

2

0000

Instructions

Action Note ---------------------------------------------------------------------------START o ! +---o 1 ! ! ! ! o a o b ! ! ! ! ! ! o 2 ! ! ! ! ! ! ! ! ! o 3 ! ! ! ! !

dn9813063 Issue 7-0 en

1.

Does the unit to be tested have a group switch? (e.g. M, CAC, ANCU, MCMU) a: no b: yes

2.

Check the routing of the plug-in unit that is tested. Check whether there is overload at the Marker (M).

3.

Run the test again.

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END

o 4 ! ! ! +---o 5 ! ! o a o b ! ! o ! END ! ! o 6 ! o END

4.

DX220: Start partial diagnosis GSW. Other: Start partial diagnosis SWI.

5.

Is the result another diagnosis? a: yes, follow the instructions of the diagnosis in question. b: no

6.

Fill in a Problem Report.

UDU:M,X:GSW; E.g. UDU:CAC,X:SWI;

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3835 MODULE LOADING ERROR IN TEST PROGRAM

75

3835 MODULE LOADING ERROR IN TEST PROGRAM Meaning

Loading a loadable test program has failed.

Supplementary information fields

1

the most meaningful part of the error status of message 0X0E164

2

the least meaningful part of the error status of message 0X0E164

Instructions

Start the message monitoring of the DOCTOR process with the service terminal command ZOQ:D9 and run the partial diagnosis wanted. Observe the field load_module_name, whose length is eight ascii characters, of the message 0x837. This field contains the name of the module to be loaded, without the extension. For example, the module DISA71GX is presented in the message in hexadecimals 44 49 53 41 37 31 47 58. All loadable modules of the diagnostic programs should begin with the string DIS, i.e. the field load_module_name can be located in the message by searching for the hexadecimals 44, 49 and 53. Give the service terminal command ZMX:W0-BLCODE/DIS* to check whether the name of the module found in the message, with the extension IMG, is located on the disk W0 of the exchange. Perform the same checking for disk W1. If the disks do not contain a message with the same name as in the message 0x837, fill in a Problem Report. The failure is then located either in the file LEQURI, whose number is 07F10000, or on disks W0 or W1. If the disks do contain a message with the same name as in the

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message 0x837, but the text diagnosis 0x3835 is still given, fill in a Problem Report. In that case the failure is in the loading system. The ascii characters representing decimals and upper-case alphabets are presented in the following table in hexadecimals: decimal 0 1 2 3 4 5 6 7 8 9

ascii 0x30 0x31 0x32 0x33 0x34 0x35 0x36 0x37 0x38 0x39

alphabet A B C D E F G H I J K L M

ascii 0x41 0x42 0x43 0x44 0x45 0x46 0x47 0x48 0x49 0x4A 0x4B 0x4C 0x4D

alphabet N O P Q R S T U V W X Y Z

ascii 0x4E 0x4F 0x50 0x51 0x52 0x53 0x54 0x55 0x56 0x57 0x58 0x59 0x5A

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3838 TCSM FAILURE

76

3838 TCSM FAILURE Meaning

The diagnostic program run by the BSC has found the TCSM unit faulty.

Supplementary information fields

1

C6 'ET2E failure' D9 'ET2A failure' EB 'ET2E failure' EC 'ET2E failure' ED 'ET2E failure' DA 'TRCO failure' DB 'TR12 failure' DC 'TR16 failure' 142 'TRCO failure'

2

index of the plug-in unit suspected.

Instructions

For instructions, see Instructions for Replacing Plug-in Units.

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3839 PLUG-IN UNIT IN WRONG TRACK

77

3839 PLUG-IN UNIT IN WRONG TRACK Meaning

Diagnostic program has detected that a plug-in unit is not in the track indicated by the equipment database.

Supplementary information fields

1

track where the plug-in unit is

2

plug-in unit type number

Instructions

Check the equipment description with the EQADMI MML, command class WT. Move the plug-in unit into the right track.

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3840 SEVERAL PLUG-IN UNITS NOT FOUND

78

3840 SEVERAL PLUG-IN UNITS NOT FOUND Meaning

The diagnostic program has detected that two or more plug-in units are missing or are not in the track indicated by the equipment database.

Supplementary information fields

1

the first track from where the diagnostic program did not find the right kind of plug-in unit

2

00

Instructions

1. Check the equipment description using the WT command group commands. 2. Install the plug-in units in right tracks. 3. Run the unit diagnostic program using the UDU command. 4. Repeat steps 2. and 3. if the system generates the diagnosis 3840 SEVERAL PLUG-IN UNITS NOT FOUND again.

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3843 PARITY ERROR IN MEMORY

79

3843 PARITY ERROR IN MEMORY Meaning

The system has detected a parity error in a RAM test.

Supplementary information fields

1

0000

2

0000

Instructions

Replace the CPU plug-in unit and then start the RAM partial diagnosis with the MML command UDU.

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3844 SCSI EQUIPMENT FAILURE

80

3844 SCSI EQUIPMENT FAILURE Meaning

A diagnosis program has detected a fault in the terminal resistors of the SCSI bus, in the cable, or in the CPXXX plug-in unit.

Supplementary information fields

1

error code: 01 02 03 04 05

2

the presence signal, corresponding to the SCSI address of a mass memory device, is passive a mass memory device does not respond the fuse of the terminal resistor's supply voltage has blown terminal resistor supply voltage overload one or both terminal resistors are missing

number of the SCSI bus: 00 01

SCSI bus 0, upper SCSI connector on the front panel of the CP5XX SCSI bus 1, lower SCSI connector on the front panel of the CP5XX

Instructions

If error code = 01: Check that the strapping on the jumper group of the disk adapters (DDAD, WDAD, or FDAD) is compatible with the SCSI address of the device. Check also the address: 0 for the WDU and 2 for the FDU. If the addresses are correct, follow the instructions for error code 2. If error code = 02: Check that the strappings on the jumper groups of all mass

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memory adapters (DDAD, WDAD, FDAD and CTAD) connected to the SCSI bus concerned correspond to the SCSI address of the device concerned. If the fault still persists, replace the terminal resistors (SCSIT) of the SCSI bus. If the fault still persists, replace the SCSI cable. If the fault still persists, replace the mass memory unit. If the fault still persists, replace the CPXXX plug-in unit. See instructions for replacing plug-in units. If error code = 03 or 04: Replace both terminal resistors (SCSIT), the SCSI cable, and the CPXXX plug-in unit, also in the backup computer unit if it is a double one. See Instructions for Replacing Plug-in Units. If error code = 05: Check that both terminal resistors are in place. If the fault persists, proceed as instructed for error code 02.

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3845 CTU DIAGNOSTIC FAILURE

81

3845 CTU DIAGNOSTIC FAILURE Meaning

A diagnosis program has detected that there is no tape cassette in the tape drive, or that there is insufficient blank tape left on the cassette for a write/read test, or that the tape drive is missing.

Supplementary information fields

1

error code: 01 02 03 04

2

no cassette in the tape drive not enough room on the tape for the write/read test device is not responding faulty cable

number of the SCSI bus: 00 01

SCSI bus 0, upper connector on the CPXXX SCSI bus 1, lower connector on the CPXXX

Instructions

If error code = 01: Insert a cassette into the drive and wait for the tape to rewind to the beginning and for the drive to come online. If error code = 02: Replace the cassette in the tape drive with a blank one. If error code = 03: Check that the strappings on the jumper groups of the Cassette Tape Adapter (CTAD) corresponds to the SCSI address of the device. Check also the SCSI address of the device. Restart EDISKD_P, wait for a while and restart also TAPEDR_P.

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If the fault persists, replace the terminal resistors (SCSIT) of the SCSI bus. If the fault still persists, replace the SCSI cable. If the fault still persists, replace the mass memory unit. If the fault still persists, replace the CPXXX plug-in unit. See instructions for replacing plug-in units. If error code = 04: Replace the SCSI cable. If the fault persists, replace the CPXXX plug-in unit. See instructions for replacing plug-in units.

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3846 FAILURE IN MPC/DIC LOOP TEST

82

3846 FAILURE IN MPC/DIC LOOP TEST Meaning

Loop test for the MPC/DIC diagnostics of the data service unit has failed. The fault can be in the physical connections of the faulty channels, or the modem (ECMFAST), fax adapter (FAXMO), or data interface unit (DIU) of the channels is faulty.

Supplementary information fields

1

index of faulty timeslot between 0-15

2

index of faulty timeslot between 16-31 The index of the timeslot in supplementary information bytes is bit coded, which means that LSB corresponds to channel 0 in supplementary information 1 byte and channel 16 in supplementary information 2 byte. MSB corresponds to channel 15 in supplementary information 1 byte and channel 31 in supplementary information 2 byte. If the bit is 0, the timeslot is in order. If the bit is 1, the channel is faulty For example: 0002 00F0

timeslot 1 is faulty timeslots 20-23 are faulty

In MPC and DIC units, timeslots 0 ja 16 are not in use, which means that the index of the timeslot does not correspond directly to the index of the modem, fax adapter or data interface unit In an MPC unit, to get the index of the plug-in unit from supplementary information 1 byte, subtract 1 from the value of the timeslot. To get the index of the plug-in unit from supplementary information 2 byte, subtract 2 from the value of the timeslot In a DIC unit, the index of the faulty DIU plug-in unit corresponds directly to the supplementary information

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bytes and values of faulty time slots. For example, when supplementary information 1 is 0040 and supplementary information 2 is 0F00, DIU-2 and DIU-7 are faulty

Instructions

Check the condition of the data bus regarding the faulty time slots, and that all the cables in the unit, from the field to the unit, from the unit to ET, and from ET to the field are properly connected. Plug-in units should be properly placed in their cartridges. Check the settings of the DM2 and VF10 plug-in units. If the test claims that all timeslots are faulty, replace the pool's COCA plug-in unit. Check also that the ET1E plug-in unit of the pool's ET is properly placed. You can check the index of ET with the MML command: ZUSI:ET; Next, run the test again. If the test still fails, replace the ET1E plug-in unit. Before the MPC/DIC loop test, run the other tests belonging to the MPC/DIC total diagnosis. It will help you find out whether the pool's COCA and DASA plug-in units are properly placed and whether the HW configuration is in order.

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3847 UNSUCCESSFUL LOITSU INQUIRY

83

3847 UNSUCCESSFUL LOITSU INQUIRY Meaning

The LOITSU inquiry did not succeed.

Supplementary information fields

INFO_1

INFO_2

Lower word of the status returned by LOITSU

Upper word of the status returned by LOITSU

Instructions

Check that the plug-in units needed by the partial diagnosis are correctly equipped and have been configured to the equipment database.

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3849 SCSI HARDWARE FAILURE

84

3849 SCSI HARDWARE FAILURE Meaning

The diagnosis program has detected a fault in the terminal resistances, the cable, the mass memory unit or the CP plug-in unit of the SCSI bus.

Supplementary information fields

1

error code: This is a general error code of the system. You can check its meaning in General Error Messages of the System.

2

number of SCSI bus: 00 01

SCSI bus 0 SCSI bus 1

Instructions

Check that the terminal resistances and cables of the SCSI bus are properly plugged. Check that all the mass memory slots of the mass memory cartridge contain a mass memory adapter. Check the power supply of the mass memory unit. If the fault is not cleared, change the terminal resistances of the SCSI bus. If the fault is not cleared, change the SCSI cable. If the fault is not cleared, change the mass memory unit. If the fault is not cleared, change the CP plug-in unit. See instructions for changing plug-in units. 2.4.

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Note that also some other piece of equipment in the SCSI bus can be faulty and disturb the operation of the equipment in the bus. This also applies to a faulty CP plug-in unit in the parallel computer.

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3851 HMILIB READ ERROR

85

3851 HMILIB READ ERROR Meaning

HMILIB has given nok status to hms_diagnostics call. HMILIB has not been able to allocate buffer or HMILIB has not been able to read the hms system configuration.

Supplementary information fields

1

INFO_2

upper word of the status restored by HMILIB

Instructions

Check that the plug-in units needed by partial diagnostics are equipped correctly and exist in the equipment database.

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3852 CABLE OR UNIT FAILURE

86

3852 CABLE OR UNIT FAILURE Meaning

The diagnosis program's interface test has detected a fault. According to failure detection principles the system accuses the diagnosed unit of being faulty. However, due to the character of the interface test, one cannot be sure whether the fault lies in the cable, in the diagnosed unit or in the remote end unit that is connected to the other end of the cable.

Supplementary information fields

1

INFO_2

Index of remote end unit

Instructions

1. Replace the accused plug-in unit with a new one and repeat the the test. 2. Replace the plug-in unit in the remote end unit with a new one and repeat the test 3. Check that the cable is in working order and correctly installed. 4. If the alarm persists, make a fault report.

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3853 ABNORMAL EXCEPTION IN TEST PROGRAM

87

3853 ABNORMAL EXCEPTION IN TEST PROGRAM Meaning

The system cannot carry out the service request made by a diagnosis program. This can be caused e.g. by a possible overload situation or a NOK status in an acknowledgement message or library call. The computer log may contain further information.

Supplementary information fields

1

INFO_2

Upper word of NOK status in a message or library call.

Instructions

1. Check for error messages in the computer logs of OMU and all other unit that are part of the test. 2. Repeat the test. 3. If the test result does not change, make a fault report and attach the computer logs to the fault report.

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3855 NO DIAGNOSTICS ACK S FROM UNIT

88

3855 NO DIAGNOSTICS ACK S FROM UNIT Meaning

The diagnostic program has found faulty unit in HMILIB. The diagnostics mode for hms net has been deep (acknownledge has been accepted).

Supplementary information fields

1

HMS address of piu, rack

2

HMS address of piu, subrack and position

Instructions

Replace the accused plug-in unit.

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3988 RCXPRO/IOMANA BUSY

89

3988 RCXPRO/IOMANA BUSY Meaning

In the end phase of the diagnosis, the RCXPRO or the IOMANA has not acknowledged the RESET_IN_TEST_BIT message of the diagnostic program block within the time limit.

Supplementary information fields

1

family identifier 03 RCXPRO 0F IOMANA

Instructions

No action required.

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3989 RCXPRO/IOMANA BUSY - DIAGNOSIS JOB ABORTED

90

3989 RCXPRO/IOMANA BUSY DIAGNOSIS JOB ABORTED Meaning

The I/O Manager Program Block (IOMANA) or the Recovery Program Block (RCXPRO) has not responded in time to an inquiry message of the diagnostic program block.

Supplementary information fields

1

family identifier 03 RCXPRO 0F IOMANA

Instructions

No action required.

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dn9813063 Issue 7-0 en

3990 DIAGNOSIS PATH FAILURE - DIAGNOSIS JOB ABORTED

91

3990 DIAGNOSIS PATH FAILURE DIAGNOSIS JOB ABORTED Meaning

Because of a diagnosis path error, the diagnosis has had to be interrupted. The diagnosis path means those units which have to be in order and in the same state for the duration of the diagnosis.

Supplementary information fields

Instructions

No action required.

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3991 INTERRUPTED DIAGNOSIS JOB COMPLETED

92

3991 INTERRUPTED DIAGNOSIS JOB COMPLETED Meaning

An interrupted diagnosis task has been completed. DGTPRO is free to execute the next task. The cause for the interruption was either a user command or a decision of DGTPRO.

Supplementary information fields

Instructions

No action required.

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3992 DIAGNOSIS JOB ABORTED - UNIT NOT IN TEST STATE

93

3992 DIAGNOSIS JOB ABORTED - UNIT NOT IN TEST STATE Meaning

DGTPRO refuses to test a functional unit that is not in test state.

Supplementary information fields

Instructions

No action required.

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dn9813063 Issue 7-0 en

3993 DIAGNOSIS OF UNIT LEFT UNFINISHED

94

3993 DIAGNOSIS OF UNIT LEFT UNFINISHED Meaning

DGTPRO was restarted during diagnosis.

Supplementary information fields

Instructions

Set the unit whose diagnosis was interrupted into the test state and initiate its total test with the command UDU.

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dn9813063 Issue 7-0 en

3994 DATA MISMATCH IN FILES - DIAGNOSIS JOB ABORTED

95

3994 DATA MISMATCH IN FILES DIAGNOSIS JOB ABORTED Meaning

Diagnostic files are in contradiction or otherwise erroneous.

Supplementary information fields

1

failure code: 1 2 3 4 5 6 7

general file error start-up error of diagnostic program unit executing the diagnostic program is not found program block executing diagnostic programs does not recognize the diagnostic program data on hardware not found in TECONF file exchange configuration does not include a diagnostic program to be executed for the functional unit concerned semantic error

2

main number of file

3

variant of file

Instructions

Action Note ---------------------------------------------------------------------------START o ! +---o1 ! ! ! ! ! ! ! !

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1.

Reload diagnostic files from disk.

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DFM:OMU:104; DFM:OMU:105; DFM:OMU:106; DFM:OMU:107; DFM:OMU:108;

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! ! ! ! ! ! ! oa ! o END

! ! ! o2 ! o3 ! ob ! o4 ! ! ! ! ! ! ! ! o5 ! ! ! +---o6 ! ! oa ob ! ! ! o7 o ! END ! o END

DFM:OMU:109; DFM:OMU:109; 2.

Restart the diagnostic task.

UDU

3.

Does the alarm recur? a: no b: yes

4.

Take the back-up disk into use and repeat the file reload.

DFM:OMU:104; DFM:OMU:105; DFM:OMU:106; DFM:OMU:107; DFM:OMU:108; DFM:OMU:109;

5.

Restart the diagnostic task.

UDU

6.

Does the alarm recur? a: no b: yes

7.

Fill in a Problem Report.

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3995 DIAGNOSIS PROGRAM TOTAL TIME OUT - DIAGNOSIS JOB ABORTED

96

3995 DIAGNOSIS PROGRAM TOTAL TIME OUT - DIAGNOSIS JOB ABORTED Meaning

The execution of the diagnostic program takes too long or forever. The error may be in the files of the diagnostic program family. It is also possible that the unit diagnosed has restarted during diagnosis. This does not apply to the restart caused by the watchdog timer test of the CPU subdiagnosis.

Supplementary information fields

Instructions

Fill in a Problem Report.

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3996 PARTIAL DIAGNOSIS EXECUTED

97

3996 PARTIAL DIAGNOSIS EXECUTED Meaning

Normal intermediate output when no failure has been detected.

Supplementary information fields

Instructions

No action required.

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3997 PLUG IN UNIT DIAGNOSIS EXECUTED

98

3997 PLUG IN UNIT DIAGNOSIS EXECUTED Meaning

This is a normal printout after a plug-in unit test, when no fault has been found.

Supplementary information fields

1

plug-in unit index

Instructions

No action required.

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3998 DIAGNOSIS EXECUTED - UNIT NOT OK

99

3998 DIAGNOSIS EXECUTED - UNIT NOT OK Meaning

Testing of the unit has been completed, and the unit has been found faulty.

Supplementary information fields

Instructions

No action required.

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3999 TOTAL DIAGNOSIS EXECUTED - UNIT OK

100

3999 TOTAL DIAGNOSIS EXECUTED UNIT OK Meaning

The total test has been completed. The unit is in working order.

Supplementary information fields

Instructions

No action required.

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