NOC Hardware Management SO.P. Derricks Formatted

REFERENCE

PROCEDURE ®

NUMBER

TITLE

N.O.C. Hardware Management S.O.P.

TBD

Section I – GENERAL A. Purpose: Data Center and NOC hardware management will be achieved by utilizing our database located in Altiris to inventory, and track ownership, and location of equipment. This effort will be a solitary way of verifying equipment, notifying owners, and determining equipment destinations. B. •

Implementation: A grid numbered 1 - 50 and A – U will be placed on the wall at ceiling level to create a grid for locating exact positions/locations of equipment in the Data Center. This grid along with the inventory diagram will enable quick and efficient locating of all equipment.

•

These grid markings will be implanted by preprinted tags that will be hanging from the ceiling tile frame.

•

Each device should be rack mounted (please refer to the Rack and Stack SOP) and the associated Grid location will also note the Rack location.

•

Each device in the data center will be labeled with the Device Name and IP address in a conspicuous place that can be easily seen when accessed. These labels are also placed in an area on the equipment that will not restrict air flow in any way

•

All devices will be properly cabled – See Cable Management SOP.

C.

Equipment Storage •

Upon arrival, equipment will be documented, signed for and accepted by authorized NOC personnel. We will determine at that point who the owner of said equipment is.

•

Equipment that is not ready to be installed that has arrived onsite will be stored in a secure location in a secure cage in the basement of Head Quarters.

•

Equipment that is ready for installation will be installed in a pre-designated location. This equipment will be installed in a neat and organized fashion.

•

A meeting and agreement between the equipment owner and NOC personnel will preside to determine any special needs for equipment and location of said equipment to racked and staked.

REVISION NO.

0

ISSUE DATE

PREPARED BY

DRAFT

AFD/BMM

APPROVED BY

Page 1 of 3

REFERENCE

PROCEDURE ®

NUMBER

TITLE

N.O.C. Hardware Management S.O.P.

TBD

•

If equipment is not claimed it will be inventoried and stored temporarily in the storage cage in the basement.

•

It is the owner’s responsibility to organize installation and storage of equipment expediently and upon arrival at the Data Center.

D. Section I. a – Data Center Grid This is the Link to the Data Center Grid. This Grid is color coded to match the Data Center Spreadsheet. E. Section I. b – Data Center Layout Spreadsheet This is a link to the Datacenter spreadsheet. The Spreadsheet is color coded to match locations on the Data Center Grid.

Section II PROCEDURE • • •

• •

New equipment should be received, accepted, documented and stored by NOC or Other Authorized personnel. There will be a log sheet in place to facilitate equipment acceptance. Hardware name & serial number will be notated and logged. Each device located in each rack will be documented and assigned a location according to the Data Center Grid. Open Data Center Grid document – Data Center Grid.vsd located in NOC Docs Repository, Move mouse pointer over the desired rack, right click your mouse and select the file for the rack. The contents of that rack will then be displayed.

Section III Change Control

Section IV End Of Life REVISION NO.

0

ISSUE DATE

PREPARED BY

DRAFT

AFD/BMM

APPROVED BY

Page 2 of 3

REFERENCE

PROCEDURE ®

NUMBER

TITLE

N.O.C. Hardware Management S.O.P. •

When Equipment has come of age that it is no longer supported by the manufacturer, it has reached a stage that is called End Of Life.

•

Equipment that has reach EOL be upgraded, removed from production, and in some cases depending on criticality of the application that it is running, it may remain installed and running. Equipment that is at EOL will be upgraded while following the change c ontrol process. (See Change Control Section)

•

REVISION NO.

0

TBD

ISSUE DATE

PREPARED BY

DRAFT

AFD/BMM

APPROVED BY

Page 3 of 3