Network Support or Help desk or Desktop Support or CCNA

Chad Campbell 210 E Sonterra Blvd. Apt. 438 San Antonio, TX 78258 864-275-8998 [email protected] Career Objective: To obtain a challenging position in Information Technology, in which I can use m y knowledge of Networks, Desktop Support, and Information Assurance & Security t o gain valuable experience in the technology field. Summary of Qualifications: Understanding of computer, network architecture, and Microsoft Operating System. Excellent team building, leadership, conflict resolution, and management skills. Outstanding customer service both remote and onsite with all level of users. Unique analytical problem-solving ability. Understanding of information security techniques. Employment History: City of San Antonio June 08, 2009 - Present San Antonio, TX Client Services Technician (Library Department) Provide technical support and hardware support for Library Department systems, c onfigures and installs desktop PCs, telephones, peripheral equipment, and laptop s. Follow IT and Library procedures with configuring and operating networked an d stand-alone computers. Train staff with use of computer systems and software. Update Microsoft applications, and 3rd party applications monthly. Customer Support Technician (ITSD Department) Provided IT helpdesk support to City government employees, while also providing excellent customer service, creating and managing user security groups in Active Directory and SAP. Administrating user accounts in BlackBerry Enterprise Server 4.1. Troubleshooting Apple Mac & Windows OS. Remote Desktop Support using Micro soft SMS Remote Support Tool. Valero Energy Corporation er 16, 2009 - Present San Antonio, TX

Decemb

Retail Systems Support (Part Time) Assist Valero Retail employees with first response support and resolution for st ore systems, hardware, network, and applications. Responsible for accurately tro ubleshooting, documenting, escalating and seeking first call resolutions for all issues reported using Heat ticketing system. Recording and escalating problems to the responsible party concerning issues in store systems, applications and eq uipment including 3rd party vendors. Monitoring maintenance, vendors, and techni cians repairs and upgrades on systems to ensure it is done timely and accurately .

Verizon Wireless

July 17, 2006 - April 30, 2008 Greenville, SC Coordinator - Technical Support Provided telephone technical support for a variety of consumer and business serv ice clients in a high volume Call Center. Research and evaluate customer problem s and concerns. I served as a Data Point of Contact (DPOC) to assist other tech support reps in troubleshooting and handling customer escalations. Blackberry an d smartphone troubleshooting, including enterprise customers. I also monitored f or problem trends, by reviewing tickets created by technical support reps, exami ning for one underlying issue. Education: Bachelor of Science in Information Assurance & Security CapellaUniversity Minneapolis, MN

Present

Associates of Art in BusinessAdministration American InterContinental University November 2007 Hoffman Estates, IL Associates of Applied Sciences in Computer Networking System ITT Technical Institute September 2006 Greenville, SC Actively studying for the Cisco Certified Network Associate (CCNA) Certification . Professional Membership Student Member, Information Systems Security Association (ISSA)