Needs Analysis Questionnaire

NEEDS ANALYSIS QUESTIONNAIRE: ESP Speciality: Receptionist

Name: Date:

1. Personal background Sex

Age

Company

Experience Time

Educational Background

Nationality

First language

How much specialist knowledge did you have in your main field of study before the ESP course? Tick √ an appropriate box.       very much       basic knowledge       not much 2. Interest, importance Are you interested in taking an ESP course? Yes, very much

Yes

Not much

Not interested at all

Why do you need to take the ESP course? For study

For work

For promotion

Others ...

How important do you think ESP is in comparison with other subjects? More important than many other subjects

As important as other subjects

Less important than other subjects Whom do you use the language with? Native

Non-native

Both

3. Language priorities Please mark your priorities To become a more fluent speaker To become a more accurate speaker To expand my general vocabulary To expand my specialist vocabulary

Not important

Important

Priority

To improve my listening To improve my pronunciation To improve my reading To improve my writing 4. Feedback to course content Topic

very useful

Useful

not useful

Not important

Important

Priority

Not important

Important

Priority

Professional standards, qualifications, career opportunities Greetings Numbers and quantities Describing facilities in hotel Asking and giving information Hotel landmarks -

rooms

-

stairs/ lift

-

other landmarks*

Problem solving, advising and consultancy 5. Language skills Please mark your priorities (Reading) Manuals Instructions Contracts Product specifications Price lists Specialist literature Legal documents Brochure Other (specify) Please marks your priorities (Speaking) Speaking to foreign visitors Speaking to foreign colleagues Speaking on the phone Taking part in meetings Taking part in conferences

Giving presentations Giving instructions Small talk Other Please mark your priorities (Writing) Business letters E-mails Registration form Memorandums Reports Articles Summaries (of articles) Notes Brochure Glossary Other (specify)

Not important

Important

Priority

Please mark your priorities (Listening) Lectures Instructions Presentations Reports Explanations given by the teacher Teacher talk Other (specify)

Not important

Important

Priority

NEED ANALYSIS INTERVIEW 1. How far do you know English? 2. What are the problems in learning English? 3. What is your expectation when you take an English course? (Models and Methods)