INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
TABLE OF CONTENTS I. CHAPTER I A. Table of Contents B. Acknowledgement C. Dedication D. Introduction E. Objective of the Training
II. CHAPTER II F. Title Page ( National Practicum ) G. Company Profile
1. History ory 2. Mission 3. Vision 4. Corpor Corporate ate Values alues 5. Progr ograms ams 6. Ser Services ices 7. Office Office Locat Location ion/Ma /Map p 8. Organ Organiza izatio tional nal Chart Chart H. Policies and Procedures
1. Code Code of Off Offen ense ses s 2. Offenses Offenses and Correspond Corresponding ing Penalt Penalties ies I. Discussions of Findings 1. e-MEDICard 2. Online Consultation 3. Search for Accredited Health Providers 4. Online Membership J. Analysis K. Recommendation L. Work Experience M. Conclusion
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
N. Documentations
III. CHAPTER III O. Title Page (Local Practicum) P. Company Profile
1. Mission 2. Vision 3. Coverage 4. Benefits & Services 5. Service Privileges 6. Organization 7. Office Location/Map Q. Policies and Procedures R. Discussions of Findings
1.
Loans
2. Claims and Benefits 3. Life Insurance 4. Retirement 5. Separation 6. Disability Benefits 7. Unemployment 8. Funeral Benefit 9. Survivorship 10. Eligibility and Benefit S. Analysis T. Work Experiences U. Recommendation V. Conclusion
CHAPTER I ACKNOWLEDGEMENT Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
My success couldn’t turn into reality without this following person who who with with all all thei theirr help help to me in diff differ eren entt ways ways.. Ab Abov ove e all, all, to our Almighty God for all His unending blessings and guidance He showered upon me for the past, for today, and for the future.
To the Government Service Insurance System Tuguegarao Branch and MEDICard Philippines Inc. for their support and for the permission to render my OJT to their respective offices.
To Sir Aris Bangayan and Ma’am Florida Pulido, our OJT adviser, for their unending support and advises during many trials when I had my Local and National N ational On-the-Job On-the- Job Training. Training.
Most especially to my beloved parents whom with all their best face faces, s, the the hard hardsh ship ip of work workin ing g hard hard just just for for me to educ educat ate, e,
this this
example of my success is a great chance that I will step the victory of my life. We should keep up the good work and thereafter when I should be pursuing my respective endeavor profession and occupation in the year ahead.
To all my co-trainees for they became my inspirations in order to strive and pursue with my training.
DEDICATION
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
Despite of the many efforts, trials and hardships exerted during my traini training, ng, I would would like like to dedica dedicate te all my accomp accomplis lishme hments nts and success to our Almighty God for His many blessings showered upon me , to my loving parents for their moral and financial supports, to GSIS Tuguegarao Branch Family and MEDICard PHILIPPINES INC. for giving me the chance to share and dedicate my ideas and learning I earned in school, to the International School of Asia and the Pacific as my very foundation in molding my abilities and knowledge in relation to office and computer works, to my co-trainees who became part of my daily activities in my on-the-job training, to my board mates and friends who were always there to gave me their comforting words and advises to work hard and better.
INTRODUCTION
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
Internship or on the job training is one way by which we students are given an opportunity to apply the theories and computations that we have have learn learned ed from from school school.. It also also helps helps us to obtain obtain applicab applicable le knowledge and skills by performing in actual work setting. Colleges and universities require their students to undergo such training within a specific number of hours as part of the curriculum.
For us stude tuden nts, ts,
an OJT or int interns ernshi hip p
prog progrram prov proviides des
opportuniti opportunities es to go through through the actual actual methodolog methodologies ies of a specific specific job usin us ing g the the real eal tool tools, s, equi equipm pmen ents ts,, and docum documen ents ts.. In effe effect ct,, the the workplace becomes a development venue for us student trainee to learn more about our chosen field and practice what we have learn from academy.
On the the othe otherr hand, hand, a valu valuab able le OJT OJT prog progra ram m also also prof profit its s the the compan companies ies who accept accept traine trainees. es. First irst OJT or inter intern n provi provide des s extra extra manpower for a less significant labor cost than a regular employee. Most of them are all eager to learn the ropes so chances are high that they will cooperate.
Empl Employ oyer ers s can can us use e this this inte interrns nshi hip p stra strate tegy gy as metho ethod d in recruiting employees. Since the trainer or supervisor can follow the trainees’ progress, he can gauge based on performance, behavior and attitude if the trainee will make good recruit after the completion of his internship.
We trainees trainees can bring fresh ideas into the organization. Given the opportunity to converse our minds freely and without fear, we maybe able to contribute significantly in brainstorming sessions or research and event eventual ually ly help help impro improve ve the organ organiz izatio ations ns produ producti ctivit vity y. While While
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
training the interns, employers are in fact also teach their employees to guide the trainees by stretching their patience, develop teaching skills and make them more sensitive to the needs and mind set of the younger generation. The course of supervision also teaches them how to share what they know and be receptive to questions. Hence, the internship also becomes an avenue in training for future managers of the company. company.
Accepting on-the-job trainees can truly be beneficial not only to the trainees but also to the companies that provide opportunities for this type of learning. There is wisdom in the front lines. Such training can be investment that we will be valuable to the company later on. This is also why us trainees should take our internship seriously as it can
become
a
powerful
tool
a nd
possibly
even
a
source
of
recommendation when they take that big lift from being students to career professionals.
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
OBJECTIVES OF THE TRAINING
Acquire new knowledge and skills required in the practice of their profession.
Discov Discover er God-gi God-given ven potent potential ials, s, physic physicall ally, y, mental mentally, ly, morall morally y and and
emot emotio iona nall lly y
thr through ough
fami famili liar ariz izat atio ion n
of
actu actual al
offi office ce
practices and protocols.
Expe Experi rien ence ce and and unde unders rsta tand nd the the oper operat atio ion n of thei theirr fiel field d of specialization in preparation for them to face the world.
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
NATIONAL NATIONAL PRACTICUM PRACTI CUM MEDICard Philippines Inc.
Presented to the College of Information Technology Technology International School of Asia and the Pacific Alimannao Hills, Peñablanca, Cagayan
In Partial Fulfillment Of the Requirements for the Degree Bachelor of Science in Information Technology
Submitted by: DARIUS D. BONGGAWEN BSIT IV- Batch 2010
Submitted to: ARIS ARI S T. T. BANGAY B ANGAYAN AN IT OJT Coordinator
CHAPTER II
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
COMPANY PROFILE History In
1987,
a
gro group
of
eminent
physicians
from
the
most
distinguished medical centers in the country, concerned at the ability of work workin ing g peop people le to pay pay for for much much need needed ed qual qualit ity y heal health th car care, consolidated their resources together to put up MEDICard Philippines, Inc. MEDICard is a pioneer in the industry. industry. The owners have been in the health
care
service
for
years.
The country had suffered badly during the waning years of Marcos rule. Health costs were rising, but incomes were falling. Even middle middle income income famili families es were were findin finding g diffic difficult ulty y in puttin putting g money money for emergencies. Thus, if sickness occurred the necessary funds were just not available to receive treatment and pay for medicines. MEDICard was
born
o ut
of
a
desperate
need.
One of the founders, who was to become the first president, Dr. Nicanor D. Montoya M.D., held a very simple philosophy. philosophy. It was that if a person could just put away P3.00 per day, (not a large sum, even then),
he
could
afford
hospitalization.
From this premise, MEDICard was created. An organization was forme formed, d, MEDI MEDICa Card rd (Phi (Phili lipp ppin ines es)) Inc. Inc.,,
that that woul would d prov provid ide e qual qualit ity y
comprehensive health care services to a large number of Filipinos, at a cost
that
they
could
afford.
Just one year later, operating from the 9th floor, Sagittarius Buildi Building, ng, H.V H.V. dela dela Costa Costa Street Street,, Salced Salcedo o Villa Village, ge, Makati Makati City, City, the company commenced marketing the scheme. Recruitment Recruitment of members
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
was slow at first until it was realized that more could be reached more quic quickl kly y by enli enlist stin ing g comp compan anie ies s who who wer were lar large empl employ oyer ers. s. The The advantages of this scheme to all participants were so obvious that the marketing
strategy
was
immediately
successful.
By 1990, the success of the scheme enforced the opening of further offices in Cagayan de Oro, Cebu and Davao City. These offices were tasked with the coordination of accredited providers and giving assi assist stan ance ce to memb member ers. s. The The expan xpansi sion on of the the Comp Compan any y mean meantt continual
updating
of
systems
an d
procedures.
The founders and operating officers being mainly from the medical profession have given MEDICard a uniqueness that is difficult to be matched by other organizations that offer medical insurance. Being of the profession, more attention is given to the service than the finances. finances. Investmen Investmentt is constantly constantly being made to make make quality quality health health care services available to its ever-growing membership throughout the country. It is the dedication to good health and services as envisioned by the founding doctors that has made MEDICard a company whose members
ca n
always
rely
on .
Since its inception, the concept of service-oriented total health care has been the molding ideal of MEDICard. The competition is vast, and and the the bene benefi fits ts bein being g offer offered ed by the the comp compet etit itor ors s are are temp tempti ting ng.. Howeve However, r, MEDICa MEDICard rd has taken taken the lead lead in provi providin ding g innova innovativ tive e and productive ideas that cut down the cost of health maintenance without compr compromi omisin sing g its qualit quality y. And our predo predomi minan nantly tly corpor corporate ate-- based based clie client ntel ele e tota totali ling ng abou aboutt 30 300, 0,00 000 0 memb member ers s from from mor more than than 17 1700 00 companies can attest to the quality of service afforded to them by our network of more than 240 hospitals and approximately 3000 doctors
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
an d
dentists
nationwide.
MEDICard is a Health Maintenance Organization that provides a comprehens comprehensive ive health health care program for its members. members. This includes includes emergency care, hospital confinement, preventive health care, dental care
an d
out-patient
consultation
services.
MEDICard is not an insurance company because unlike an insurance company where you pay your bills for reimbursement later, MEDICa MEDICard rd guaran guarantee tees s all your your medic medical al expen expenses ses,, includ including ing that that allallimportant hospital deposit. Then you need not worry about money. All you need is your MEDICard ID. Today, with a total of more than 448,000 member members, s, MEDIC MEDICar ard d Phi Philip lippin pines, es, Inc. Inc. is associa associated ted with with over over 8,000 8,000 accredited doctor, specialists and dentists, operating out of over 300 hospitals and clinics nationwide. Operating 24 hours each and every day, MEDICard Philippines, Inc. provides a quality healthcare service to all its members.
Mission We are are a Heal Health th Main Mainte tena nanc nce e Orga Organi niza zati tion on that that comm commit its s to provide provide the best quality health care service service through total customer customer satisfaction to our members and to contribute to the well-being of the society that we serve. To achieve this, we will: •
Assure the highest standard of service at all times;
•
Come up with programs that will improve relations with clients and further expand membership base; Be forward-looking in our deci decisi sion ons s and acti action ons s in orde orderr to cont contin inuo uous usly ly impr improv ove e our our technology, systems and facilities;
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
•
Give support to our affiliated medical network and suppliers by ensuring a mutually beneficial business relationship;
•
Provide
fair air
opportunities
for
professional
growth
and
development and an environment conducive to employees and s ales forces’ productivity, efficiency and work gratification; and •
Give our shareholders a fair return on their investment.
Vision We
will
Orga Organi niza zati tion on
be
the
beca becaus use e
most of
our our
sought
after
reput eputat atio ion n
for for
Health
Maintenanc ance
uneq unequa uale led d
serv servic ice e
excellence.
Corporate Values COMMITMENT - We will be responsible in the performance of our assigned tasks as we dedicate ourselves to the vision and mission of the company. company.
INTEGRITY - We are committed to uphold ourselves to the principles of honesty and transparency in all our actions.
SERVICE ORIENTED - We are committed to assure our customers the highest quality of service at all times to satisfy their requirements and strive to exceed their expectations.
TEAMWORK - We are committed to work as one family to achieve our common goal in the spirit of cooperation, mutual respect and trust.
INNOVATION – We are committed to continuously develop and apply new systems and technologies that best serve the organizations goal in order to meet the demands of the changing times.
Programs Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
1. Individual and Family Program MEMBERSHIP ELIGIBILITY Principal Member: Any person at least 18 years old and up to 60 years old.
Qualified Dependent Member: 1. For Married Principal Members
The legal spouse up to 60 years old Legitimate and/or legally adopted children 90 days and up to 21 years of age who are are not gainfully employed employed and living under under the same roof as the principal member. 2. For Single Principal Members
Parents Parents up to age 60, unemployed and dependent on the principal member. Brothers and sisters 90 days old and up to age 21 who are not gainfully employed and are living under the same roof as the principal member.
Note: The choice of enrolling dependents must follow a hierarchy. This means that the spouse first must be enrolled followed by the eldest child, second child and so on for principal member. For single, the parents must be enrolled first followed by the eldest brother/sister and so on.
Deadline for enrolment of dependents: •
For dependents dependents who meet the eligibilit eligibility y requir requiremen ements ts within within the agr agreeme eement nt peri period od -30 -30 days days form form the the date date depe depend nden entt beco become me elig eligib ible le for for memb member ersh ship. ip. (cop (copy y of birt birth h cert certif ific icat ate e or marr marria iage ge contract must be submitted)
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
•
Any additional dependents other than the above can be enrolled upon the renewal of agreement. agreement.
•
After fter the lapse of the period period specif specified ied above, above, MEDIC MEDICar ard d will will no longer receive, evaluate and accept any designation or application to be a qualified dependent from any PRINCIPAL PRINCIPAL MEMBER. New enrollees who are approaching age of ineligibility must be
enrolled at least six (6) months counting from the date of effectivity up to the the date date that that the the enr enrolle ollees es beco become me inel inelig igib ible le for for them them to be accept accepted ed as membe members. rs. All pre-e pre-exi xisti sting ng condit condition ion// dread dreaded ed dis diseas ease e limits will be computed on a prorated basis (i.e. If age of eligibility is up to 60 years old, only who are 60 years and 6 months old and younger will will be acce accept pted ed for for memb member ersh ship ip). ). Renew enewin ing g memb member ers s who who will will become age eligible within the next renewal agreement year will be allowed to renew regardless of the remaining months that the member will remain eligible. However, pre-existing conditions/dreaded disease limits will be computed on a prorated basis (i.e. If age of eligibility is up to 60 years old. A renewing member who is 60 years and 9 months old will still be renewed but pre-existing condition/ dreaded disease limits will be computed based on the following formula: (Total months that member remains eligible/12) x PEC/DD limit = Pro-rated Limit In relat elatio ion n to his his depe depend nden ents ts,, the the MEMB MEMBER ER sh shal alll be know known n as the the PRINCIPAL and he shall be deemed to have undertaken to comply with all the requirements and obligations of individual regular membership unde underr this this MMA MMA on beha behalf lf of said said depe depend nden ent/ t/s, s, part partic icul ular arly ly the the payment of all the required fees, dues and charges.
2. Group & Corporate Program MEMBERSHIP ELIGIBILITY Group Program Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
With 5 to 10 principal members of legal age, a ge, 18 up to 60 years old.
Corporate Program With at least 11 principal members of legal age, 18 up to 60 years old.
3. VIP Program EMERGENCY CARE IN NON- ACCREDITED HOSPITAL HOSPITAL When a member is ain immediate danger of losing a limb, eye or other parts of the body or is in severe pain that requires immediate relief and enters a non MEDICard accredited hospital for treatment, MEDICard agrees to reimburse only eighty percent (80%) of the total hospital bills inclusive of professional fees and based on relative values for MEDICard accredited hospitals, but not to exceed the amount of P60, 000.00.
Services 1. Hospital HealthCare MEMBERSHIP BENEFITS AND PRIVELEGES 1. The The
foll follow owin ing g no
char charge ge
hosp hospit ital aliz izat atio ion n
(In(In-P Patie atient nt))
will apply apply when when MEDICA MEDICARD RD physic physician ians s presc prescrib ribe e the services will hosp hospit ital aliz izat atio ion n of memb member ers s in any any MEDI MEDICA CARD RD Hosp Hospit ital als s or MEDICARD centers: o
No deposit upon admission
o
Room & Board according to type of enrollment
o
Use of operating theater and Recovery Room
o
Servi Services ces of MEDICa MEDICard rd specia specialis listt like like anaest anaesthes hesiol iologi ogists sts,, internists, surgeons, etc.
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan o
Services and medications for general/spinal anaesthesia or othe otherr for forms of anae anaest sthe hesi sia a deem deemed ed nece necess ssar ary y for for a surgical procedure.
o
Fresh whole blood transfusions and intravenous fluids f luids
o
X-ray and Laboratory examinations examinations
o
Administered medicines
o
Dressings, plaster casts, sutures and other items directly related to the medical management of the patient
o
ICU ICU
confi confine neme ment nts, s,
Chem Chemot othe hera rapy py,,
Radio adioth ther erap apy, y,
and and
Dialysis are covered subject to maximum limits and preexisting conditions coverage o
Modern therapeutic modalities and interventional surgical procedures such as, but not limited to laparoscopic surgery and lithotripsy, are covered up to P20,000 each per years subject to the pre-existing pre-existing conditions coverage
o
CT Scan, MRI and ultrasound are covered up to P50,000 each each per per memb member er per per year year su subj bjec ectt to the the prepre-ex exis isti ting ng condi onditi tion ons s
cov coverag erage e
(inc (incllus usiv ive e
of
room oom
and and
boar board, d,
oper operat atin ing g room oom char charge ges, s, prof profes essio siona nall fees fees and and othe otherr incidental expenses relative to the procedure): procedure): o
The The follow following ing comple complex x diagno diagnosti stic c exami examinat nation ions s and the therapeutic procedures shall be covered up to P5,000.00 each each per per memb member er per per year year su subj bjec ectt to the the prepre-ex exis isti ting ng condi onditi tion ons s
cov coverag erage e
(inc (incllus usiv ive e
of
room oom
and and
boar board, d,
oper operat atin ing g room char charge ges s , prof profes essi sion onal al fees fees and and othe otherr incidental expenses relative to the procedure): procedure):
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
1. Angi ngiogr ography aphy
(e.g (e.g..
cor coronar onary y,
cer cerebr ebral, al,
retina tinal, l,
pulmonary, GI, etc.) 2. Pu Pulmo lmonar nary y perfusi perfusion on scan scan 3. Tests ests invo involv lvin ing g us use e of Nucl Nuclea earr Techn echnol olog ogie ies s (e.g (e.g.. Radio adionu nucl clid ide e Ventr entric icul ulog ogra raph phy/ y/ Thal Thaliu ium m str stress ess testin testing/ g/ Radio Radionuc nucide ide// Thyro Thyroid id scan, scan, etc). etc). nuclea nuclearr technologie technologies s such as Pyrosphos Pyrosphosphate phate Scintiorap Scintioraphy, hy, Posit ositrron Emis Emissi sion on Tomog omogra raph phy, y, Radio adio Isot Isotop ope e Scanning, etc.) 4. Electromyogrphy Electromyogrphy.. Nerve Conduction Velocity Velocity Studies 5. 24-Hour 24-Hour Holter Holter Monitor Monitoring, ing, 2-D 2-D Echo and Doppler Doppler 6. Treadmill readmill Stress Stress Test Test 7. Myelog elogra ram m 8. Endosc Endoscopy opy unclu uncludin ding g one of video video 9. Orthop Orthopedi edic c Arthr Arthrosc oscopy opy 10.Adre 10.Adrecorti cortical cal Function unction (e.g. Primary Primary Aldosterin Aldosterinism, ism, Cushing Disease) 11.Plasma/Urinary Cortisol, Plasma Aldosterone, etc. 12.Mammography Sonomammogram
(breast
cancer)
and
13.Bone densitometry scan (Dexascan) 14.A 14 .Ant ntii-nu nucl clea earr anti antibo body dy (A (ANA NA), ), C-R C-React eactiv ive e prot protei ein n (Rheumatic and its complications), Lupus cell exam 15.Laborat 15.Laboratory/a ory/ancil ncillary lary services services for conditions conditions whose pathogenesis or subsequent clinical improvement is not yet fully established in Medical Science. 16.M 16 .Mew ew
modal odaliitie ties
and/o nd/orr
diag diagno nost stic ic
tre treatm atment ent
procedures for conditions with established etiologies
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
and its use is only as alternative to the conventional methods. 17.Genetic/Immunologic 17.Genetic/Immunologi c studies 18.Radioactive Iodine Therapy o
Assistanc Assist ance e in admini administr strati ative ve requi require reme ments nts throug through h the liaisons officers
o
All other items related to the management of the case
Note: Above limits are inclusive of room and board, operating room charges, professional fees and other incidental expenses relative to the procedure. 2. Non-emerg Non-emergency ency confineme confinement nt or surgery surgery (elective (elective cases) cases) shall be subjec subjectt to prior prior revie review w and appro approval val by the MEDICa MEDICard rd revie review w board. board. MEDICa MEDICard rd reser reserve ves s the right right to direct direct the membe members rs to other physicians or specialist for further opinions as needed so as to protect the interest of both the member and MEDICard. 3. In case a membe memberr is simultan simultaneou eously sly covere covered d under under more more than than one corpor corporate ate or group group health health mainte maintenan nance ce agreem agreement ents s with with MEDICard, the premiums for which are paid by the member’s employer and/or principal, the member, on a per confinement basi basis, s, sh shal alll onl only avai availl of the bene benefi fits ts accr accrui uing ng from from one one agreem agreement ent.. The member member must must choose choose which which agreem agreement ent will will apply and his confinement will be governed by the terms and conditions and the limits of the agreement of his choice. The provision is without prejudice to the member’s availment of the benefits under another agreement which may apply for other confinements. 4. The maximum maximum benefit benefit limit limit shall shall be inclus inclusive ive of consul consultat tation ions, s, diagnostic procedures, and hospitalization.
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
5. Hospit Hospitali alizat zation ion or inin-pat patien ientt covera coverage ge of a member member will depend depend on his/her final diagnosis. All diagnostic procedures will depend on his/her final diagnosis. All diagnostic procedures will only be covered if results are within inclusions of this Agreement. 6. For confinem confinements ents and availment availments s in Makati Medical Medical Center Center which has has a blan blank ket auth author orit ity y poli policy cy,, all all disa disappr pprov oved ed char charge ges s and and excess in limits shall be settled directly with the hospital upon exhaustion of limit. Failure of patient to settle the excess bills shall
necessitate
MEDICard
to
bill
the
MEMBER
with
corr corres espon pondi ding ng 20 20% % serv servic ice e fee fee and and payab payable le with within in ten ten (10) (10) working days from receipt of billing. 7. Effe Effect ctiv ive e Feb. eb. 6, 20 2001 01 Maka Makati ti Medi Medica call Cent Center er (MMC (MMC)) will will only only accommodate HMO patients enrolled under Plan 1100 or Small Private and up. Plans below 1100 or Ward and Semi-Private will no longer be applicable to the said hospital.
2. Out-Patient HealthCare MEMBERSHIP BENEFITS AND ELIGIBILITY 1. The following following Out-Patien Out-Patientt Services Services will be provided provided to members members in any MEDICARD accredited hospital: o
Referral to specialist
o
Regular egular Consultatio Consultations ns and treatmen treatments ts (except (except prescri prescribed bed medicines)
o
Eye, Ear, Nose and Throat treatment treatment
o
X-ray and laboratory MEDICARD physician.
examinations ons
prescribed bed
Bachelor of Science in Information Technology
by
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
2. The The memb member er can go dir directl ectly y to the the prim primar ary y phys physic icia ian n of any any accredited hospital or at the Head Office clinic for out-patient consultation during regular clinic hours. The primary physician will request for laboratory or diagnostic examinations or refer the member to a specialist. The member may avail of services from any accredited hospital of his choice.
3. Emergency HealthCare MEMBERSHIP BENEFITS AND PRIVILEGES 1. When the member is under Emergency Case and ends up at the
MEDICARD RD Accre Accredite dited d Hospita Hospitals ls or emer emerge genc ncy y room of MEDICA fo llowing are provided free of charge: MEDICARD centers, the following o
Doctor’s services
o
Medicines used during treatment or for immediate relief
o
Oxygen and intravenous fluids
o
Dressings, casts, and sutures
o
Labo Labora rato tory ry,,
X-ray -ray
and and
othe otherr
diag diagno nost stic ic
exam examin inat atio ions ns
dir directl ectly y relat elated ed to the the emer emerge genc ncy y mana manage geme ment nt of the the patient. 2. EMERGENCY CARE IN NON-MEDICARD Accredited
Hospitals When a member is in immediate danger of losing a limb, eye
1.
or othe otherr parts parts of the the body body or is in seve severre pain pain that that requi equirres immediate relief and enters a non-MEDICARD accredited hospital for treatment, MEDICARD agrees to reimburse only (80%) of the total total hospit hospital al bil bills ls inclus inclusive ive of profe professi ssiona onall fees fees and base on relat relative ive values values for MEDICA MEDICARD RD accre accredit dited ed hospit hospitals als,, but not to exceed the amount of P5,000.00.
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INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
MEDICARD shall pay the said amount when it is verified that
2.
MEDICA MEDICARD RD facili facilitie ties s were were not used used becaus because e to have have done done so woul would d enta entail il a dela delay y resul esulti ting ng in deat death, h, seri seriou ous s disa disabi bili lity ty or significant jeopardy to the member’s condition or the choice of hospital was beyond the control of the member or the member’s family family. Other Other expen expenses ses not cover covered ed in usi using ng non-MED non-MEDICA ICARD RD Accredited Hospitals for emergency care are: 1. Follo olloww-up up car care e 2. Transportati ransportation on to MEDICARD MEDICARD facilit facility y
4. Preventive HealthCare MEMBERSHIP BENEFITS AND PRIVILEGES The following following no-charge Preventive Health Care Services will be prov provid ided ed to memb member ers s at MEDI MEDICa Carrd Head Head Offi Office ce Clin Clinic ic or at nay nay designated MEDICARD Medical Service Units: 1. Annual Physi Physical cal Examinat Examination ion (APE) (APE) to include: include: o
Complete Blood Count
o
Urinalysis (urine examination) examination)
o
Fecalysis (stool examination)
o
Chest X-ray
o
Electrocardiogram Electrocardiogram (for adults age 40 and above, or if indicated)
o
Pap Smear (for women age 40 and above, or if indicated)
2. Manage Managemen mentt of of Heal Health th 3. Routine Routine Immuniz Immunization ation (exce (except pt cost of vaccines) vaccines)
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
4. Counselling Counselling on health health habits, diets diets and Famil Family y Planning Planning 5. Recor Record d Keeping Keeping of of Medical Medical History History
5. Dental HealthCare MEMBERSHIP BENEFITS AND PRIVILEGES Members may avail of the following dental care services from any of the accredited dental clinics: •
Once a year oral prophylaxis (after having paid the annual premium)
•
Consultations and oral examinations
•
Simple tooth extractions, except surgery for impacted tooth
•
Temporary fillings
•
Gum treatment and adjustment of dentures
•
Recementation Recementation of loose jackets, crowns in-lays and on-lays
•
Treatment of mouth lesions, wounds & burns.
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
Office Location/Map (Dormitory to Office)
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
Organizational Chart
PRESIDENT
EVP/GM
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
Q.M.R
Workforce Analyst
EXECUTIVE SECRETARY
MARKETING & SALES DIVISION
TREASURY DIVISION
SALES & BUSINESS DEV’T GROUP CUSTOMER MANAGEMENT GROUP
MEDICAL OPTINS & SERVICES DIV. DIV.
CONTROLLERSHIP DIVISION
IT AND MANAGEMENT DIVISION
REVENUE MANAGEMENT DEPARTMENT
MEDICAL OPERATIONS DEPARTMENT
ACCOUNTING DEPARTMENT
IT DEPARTMENT
CLAIMS & REIMBURSEMENT DEPARTMENT
MEDICAL SERVICES DEPARTMENT
HUMAN RESOURCE DEPARTMENT
UNDERWRITTING DEPARTMENT
ADMIN DEPARTMENT
MALL-BASED CLINICS DEPARTMENT
SALES CONTRACT MGMT.
MARKETING SERVICES DEPARTMENT
SERVICE ASSURANCE GROUP
PROVIDER RELATIONS DEPARTMENT
POLICIES AND PROCEDURES Code of Offenses 1. CODE A: 1st Offense 2nd Offense 3rd Offense 4th Offense
Written Warning 1 day suspension 3 days suspension 5 days suspension
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
5th Offense 6th Offense
10 days suspension Dismissal
2. CODE B: B: 1st Offense 2nd Offense 3rd Offense 4th Offense 5th Offense
Written Warning 3 day suspension 5 days suspension 10 days suspension Dismissal
3. CODE C: C: 1st Offense 2nd Offense 3rd Offense 4th Offense 5th Offense
Written Warning 3 day suspension 5 days suspension 10 days suspension Dismissal
4. CODE D: D: 1st Offense 2nd Offense 3rd Offense
10 days suspension 15 days suspension Dismissal
5. CODE E: E: 1st Offense
Dismissal
Offenses and Corresponding Penalties S ec. 1.00 .00
1 .01
Classification of of Of Offenses ABS ABSENCE NCES (A (AWOL) OL) Failure to give proper notification to immediate superior, department head or HRD within the 1 st 3 hours for any reason an employee can
C ode
Frequenc y of Offense
Appropraite Penalty
A
1st Offense 2nd Offense 3rd Offense 4th Offense 5th Offense
Written Warning 1 day suspension 3 days suspension 5 days
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
6th Offense
not report for work due to unavoidable circumstances, circumstances, appointments etc.
1 .02
Accumulation of nonconsecutive unexcused or unauthorized half day absences in excess of 3 times in any given month
B
1st Offense 2nd Offense 3rd Offense 4th Offense 5th Offense
1 .03
Abandonment of work absence for 1-2 consecutive working days without prior approval from immediate superior, department head or HRD
B
1st Offense 2nd Offense 3rd Offense 4th Offense 5th Offense
1 .04
Abandonment of work absence for 3-4 consecutive working days without prior approval from immediate superior, department head or HRD
C
1st Offense 2nd Offense 3rd Offense 4th Offense
1 .05
Abandonment of work absence 5 consecutive working days without prior approval from immediate superior, department head or HRD TARDINESS
E
1st Offense
Accumulation of tardiness in excess of seventy-five (75) minutes within a period of 1 month
n.a
1st Offense 2nd Offense 3rd Offense 4th Offense 5th Offense
2 .00 2 .01
3 .00
suspension 10 days suspension Dismissal Written Warning 3 days suspension 5 days suspension 10 days suspension Dismissal Written Warning 3 days suspension 5 days suspension 10 days suspension Dismissal 3 days suspension 5 days suspension 10 days suspension Dismissal Dismissal
Written Warning 1 day suspension 3 days suspension 5 days suspension Dismissal
DISHONESTY
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
3 .01
Appropriation of Company property for personal benefit.
D
1st Offense 2nd Offense 3rd Offense
3 .02
Embezzlement/ malversation/ misappropriation or withholding of company funds Breach of management contract Falsification, forgery and commission of and/ or fraud in application forms/ personnel and/or employment records records such as as but not limited to ID’s, timecards, HRD forms, documents and other papers required by the company. Stealing, pilfering or attempting to seal company and or/ other employees’/visitors’/agents’ property and/ or money Substituting parts, materials and supplies with lesser quality, or with noncompany owned items. Obtaining or attempting to obtain product or materials fraudulently. Conniving with suppliers, creditors, clients, job applicants, or agents for personal and or monetary consideration to the disadvantage of the company Collecting wages for work not done Offering and/ or accepting anything of value in
E
1st Offense
10 days suspension 15 days suspension Dismissal Dismissal
E
1st Offense
Dismissal
E
1st Offense
Dismissal
E
1st Offense
Dismissal
E
1st Offense
Dismissal
E
1st Offense
Dismissal
E
1st Offense
Dismissal
E
1st Offense
Dismissal
E
1st Offense
Dismissal
3 .03 3 .04
3 .05
3 .06
3 .07 3 .08
3 .09 3 .10
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
3 .11
3 .12
3 .13
3 .14
3 .15
3 .16
4 .00 4
exchange for a job/work location/work schedule/favorable condition of employment or company contract Looting, conniving with or abetting others loot company or fellow employees’ property Punching/swiping another employees’ time/swipe card or asking another to paunch/swipe own time/swipe card Falsification of time records and/or failure or refusal to punch-in/swipe-in time/swipe card upon reporting for work due to personal reason and/or to immediately report to HRD on the same day to file an unaccounted time form; unless on an official business trip Giving false testimony or committing perjury during company investigation and other investigation authorized by the company Falsification of an inducing another employee to falsify personnel or company records records to the disadvantage of the company Commission and/or attempting to commit any act of dishonesty similar or analogous to the foregoing; resulting to management’s loss of trust and confidence. UNDESIRABLE CONDUCT Dirty clothes, hands, long
E
1st Offense
Dismissal
E
1st Offense
Dismissal
E
1st Offense
Dismissal
E
1st Offense
Dismissal
E
1st Offense
Dismissal
E
1st Offense
Dismissal
A
1st Offe Offens nse e
Writt ritten en War Warni ning ng
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
2nd Offense 3rd Offense 4th Offense 5th Offense 6th Offense
.0 1
hair, mustache/beard
4 .02
Failure to wear prescribed uniform, identification cards/badges/dress cards/badges/dress code as required
A
1st Offense 2nd Offense 3rd Offense 4th Offense 5th Offense 6th Offense
4 .03
Concealing one’s affliction with contagious and dangerous disease
D
1st Offense 2nd Offense 3rd Offense
4 .04
Refusal to submit submit to or failure to abide with auditing/security/hygiene regulations in the performance of official work Security & safety officers designated by the company in the performance of lawful orders, especially during emergency situations Unruly conduct as to cause disturbance in the peace and order in the company premises or disrupt work or create trouble or confusion especially during working hours
D
1st Offense 2nd Offense 3rd Offense
D
1st Offense 2nd Offense 3rd Offense
B
1st Offense 2nd Offense 3rd Offense 4th Offense 5th Offense
A
1st Offense 2nd Offense 3rd Offense 4th Offense 5th Offense
4 .05
4 .06
4 .07
Unsanitary acts, including but not limited to spitting on the floor, littering and gross g ross negligence in the use of toilet
1 day suspension 3 days suspension 5 days suspension 10 days suspension Dismissal Written Warning 1 day suspension 3 days suspension 5 days suspension 10 days suspension Dismissal 10 days suspension 15 days suspension Dismissal 10 days suspension 15 days suspension Dismissal 10 days suspension 15 days suspension Dismissal Written Warning 3 days suspension 5 days suspension 10 days suspension Dismissal Written Warning 1 day suspension 3 days suspension 5 days
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
6th Offense
suspension 10 days suspension Dismissal 3 days suspension 5 days suspension 10 days suspension Dismissal Dismissal
4 .08
Entering any restricted restricted area or allowing unauthorized person to enter and/or loiter in the restricted area
C
1st Offense 2nd Offense 3rd Offense 4th Offense
4 .09
Taking part in gambling, lottery or any game of chance during working hours and within company premises Unauthorized installation of software and/or use of unlicensed or illegal software and/or use of foreign diskettes/compact diskettes/compact discs in company owned computers resulting to loss, damage or expense to the company Horse-playing, roughhousing during working hours
E
1st Offense
D
1st Offense 2nd Offense 3rd Offense 4th Offense
3 days suspension 5 days suspension 10 days suspension Dismissal
B
1st Offense 2nd Offense 3rd Offense 4th Offense 5th Offense
E
1st Offense
Written Warning 3 days suspension 5 days suspension 10 days suspension Dismissal Dismissal
D
1st Offense 2nd Offense 3rd Offense
4 .10
4 .11
4 .12
4 .13
Unauthorized disclosure of company trade secrets or confidential information and/or unauthorized reading of such Discourteous acts against visitors, guest, agents, and/or clients in the person or through the phone within or outside company premises especially during execution execution of duty
10 days suspension 15 days suspension Dismissal
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
4 .14 4 .15
4 .16
4 .17
4 .18 4 .19 4 .20 4 .21
Immoral/scandalous/indecen t act within company premises Conduct of destructive criticisms and/or making false/malicious accusations against the company, its products, services and/or officers Horse-play causing injury or death to co-employee or anybody within the company premises and/or causing destructive of company property Conviction of any crime committed involving moral turpitude where the penalty imposed is 1 month or more Serious breach of security and safety regulations Moonlighting or engaging in the activity prejudicial to company’s interest Act of disloyalty to the company Tampering of installations, machinery or equipment or other acts of vandalism on copany properties
E
1st Offense
Dismissal
E
1st Offense
Dismissal
D
1st Offense 2nd Offense 3rd Offense
10 days suspension 15 days suspension Dismissal
E
1st Offense
Dismissal
E
1st Offense
Dismissal
E
1st Offense
Dismissal
E
1st Offense
Dismissal
D
1st Offense 2nd Offense 3rd Offense
10 days suspension 15 days suspension Dismissal Written Warning 3 days suspension 5 days suspension 10 days suspension Dismissal Dismissal
4 .22
Unauthorized posting of bulletin boards
B
1st Offense 2nd Offense 3rd Offense 4th Offense 5th Offense
4 .23
Distributing subversive materials, engaging in subversive acts, espionage and/or other similar acts inside company premises premises
E
1st Offense
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
4 .24
Bringing intoxicating drinks and/or reporting for work under the influence of such
D
1st Offense 2nd Offense 3rd Offense
4 .25
Possession or use of prohibited drugs as defined under the Dangerous Drug Act inside the company premises Unauthorized possession of firearms, firearms, explosive and/or deadly weapons within company premises Failure or refusal to submit/abide with the company policies and procedures procedures and/or standard operating procedures and other policies/special projects being implemented by the management in the conduct of the company’s smooth business operation. Spreading rumors and falsehoods, and other acts tending to besmirch/slander besmirch/slander the good name and reputation of persons
E
1st Offense
10 days suspension 15 days suspension Dismissal Dismissal
E
1st Offense
Dismissal
D
1st Offense 2nd Offense 3rd Offense
10 days suspension 15 days suspension Dismissal
B
1st Offense 2nd Offense 3rd Offense 4th Offense 5th Offense
A
1st Offense 2nd Offense 3rd Offense 4th Offense 5th Offense 6th Offense
Written Warning 3 days suspension 5 days suspension 10 days suspension Dismissal Written Warning 1 day suspension 3 days suspension 5 days suspension 10 days suspension Dismissal
4 .26
4 .27
4 .28
4 .29
Selling of any kind within the company’s premises, job site, during working hours and while in the performance of one’s functions and responsibilities
5 .00
OFFENSE AGAINST PERSON IN AUTHORITY AND CO-EMPLOYEES Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
5 .01 5 .02
5 .03
5 .04
5 .05
5 .06
5 .07
5 .08
5 .09
Challenging to fight an immediate superior or department head Threatening, intimidating, coercing or harassing a fellow employee or anybody on company premises at any time Intriguing against honor or giving false testimony during company investigation or inquiry under oath or not Inflicting or attempting to inflict bodily injury or harm during working hours and/or inside the company premise or anywhere in any dispute related to one’s work or employment Fighting that results in injury to co-employees and/or damage to company property Inflicting injury to company officials and/or others willfully or thru negligence on company premise p remises s Taking the life of a company official, employee or anybody willfully or through negligence on company premises at anytime Gross insubordination, disrespect, discourtesy, insult or use of foul language towards any company official Gross disrespect, discourtesy, insult or use of foul language towards superior, co-employee or anybody within company premises
E
1st Offense
Dismissal
E
1st Offense
Dismissal
E
1st Offense
Dismissal
E
1st Offense
Dismissal
E
1st Offense
Dismissal
E
1st Offense
Dismissal
E
1st Offense
Dismissal
E
1st Offense
Dismissal
E
1st Offense
Dismissal
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
6 .00 6 .01
OFFENSES AGAINST COMPANY PROPERTY Failure to submit report on loss or damage of company property, wastage of materials under one’s accountability
6 .02
C
1st Offense 2nd Offense 3rd Offense 4th Offense
Unauthorized use of company materials or equipment
C
1st Offense 2nd Offense 3rd Offense 4th Offense
6 .03
Carelessness, improper or incorrect incorrect use of company tools and equipments
C
1st Offense 2nd Offense 3rd Offense 4th Offense
6 .04
Causing materials wastage due to carelessness and/or negligence
D
1st Offense 2nd Offense 3rd Offense
6 .05
Defacing, altering or unauthorized removing and/or posting of unauthorized memos, documents, materials, tools and equipment resulting to its loss and damage Sabotage or willful damage to or destruction of company property Intentionally detaching, removing of and/or using inoperative mechanical safety devices and/or equipment
E
1st Offense
3 days suspension 5 days suspension 10 days suspension Dismissal 3 days suspension 5 days suspension 10 days suspension Dismissal 3 days suspension 5 days suspension 10 days suspension Dismissal 10 days suspension 15 days suspension Dismissal Dismissal
E
1st Offense
Dismissal
D
1st Offense 2nd Offense 3rd Offense
E
1st Offense
10 days suspension 15 days suspension Dismissal Dismissal
6 .06 6 .07
6
Unauthorized disclosure of
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
.08 .08
6 .09
6 .10
6 .11
6 .12
7 .00 7 .01
conf confiiden dential tial infor nform matio ation n relative to company affairs/ business or unauthorized reproduction reproduction of pertinent company records, documents, etc. Unauthorized use of and/or possession of key or similar device which can open lockers, drawers of coemployees Operating or tinkering with company machines or equipment contrary to the established operating procedure or without consent and/or knowledge of the authorized supervisor or department head and/or allowing unauthorized person to do such activity Gross negligence in the use and care of company equipment, tools, machines, and other properties properties Improper use of IT equipment such as but not limited to overwhelming amount of time playing computer games, net surfing, sending offensive and inappropriate emails, visiting inappropriate web sites, downloading of pornographic materials and computer chatting especially but not limited to official working hours NEGLIGENCE OF DUTY Reading of unauthorized materials during working time
D
1st Offense 2nd Offense 3rd Offense
D
1st Offense 2nd Offense 3rd Offense
E
1st Offense
Dismissal
B
1st Offense 2nd Offense 3rd Offense 4th Offense 5th Offense
Written Warning 3 days suspension 5 days suspension 10 days suspension Dismissal
1st Offense 2nd Offense 3rd Offense 4th Offense 5th Offense
Written Warning 1 day suspension 3 days suspension 5 days
A
10 days suspension 15 days suspension Dismissal 10 days suspension 15 days suspension Dismissal
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
6th Offense
7 .02
Malingering
B
1st Offense 2nd Offense 3rd Offense 4th Offense 5th Offense
7 .03
Not following SOP resulting in reject/rework or prolonging work time and/or negligence resulting to inferior work or damage to company property
C
1st Offense 2nd Offense 3rd Offense 4th Offense
7 .04
Unjustified refusal to perform urgent overtime work after due notice
D
1st Offense 2nd Offense 3rd Offense
7 .05
Sleeping while on duty
B
1st Offense 2nd Offense 3rd Offense 4th Offense 5th Offense
7 .06
Leaving the office/company premise without permission from proper authorities
D
1st Offense 2nd Offense 3rd Offense
7 .07
Wasting time or loitering during working hours; not observing “break” periods and/or extending meal breaks
A
1st Offense 2nd Offense 3rd Offense 4th Offense 5th Offense 6th Offense
suspension 10 days suspension Dismissal Written Warning 3 days suspension 5 days suspension 10 days suspension Dismissal 3 days suspension 5 days suspension 10 days suspension Dismissal 10 days suspension 15 days suspension Dismissal Written Warning 3 days suspension 5 days suspension 10 days suspension Dismissal 10 days suspension 15 days suspension Dismissal Written Warning 1 day suspension 3 days suspension 5 days suspension 10 days suspension
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
7 .08
7 .09
Failure or refusal to carry out reasonable verbal or written job instructions/company and/or department policies and procedures procedures and/or refusal to accept reasonable assigned work shifts or assigned work location Frequently receiving visitors or receiving telephone calls during working hours or personal business
D
st
1 Offense 2nd Offense 3rd Offense
Dismissal 10 days suspension 15 days suspension Dismissal
1st Offense 2nd Offense 3rd Offense 4th Offense 5th Offense 6th Offense
Written Warning 1 day suspension 3 days suspension 5 days suspension 10 days suspension Dismissal
C
1st Offense 2nd Offense 3rd Offense 4th Offense
3 days suspension 5 days suspension 10 days suspension Dismissal 3 days suspension 5 days suspension 10 days suspension Dismissal Written Warning 3 days suspension 5 days suspension 10 days suspension Dismissal 3 days
A
8 .00 8 .01
VIOLATION OF SAFETY REGULATIONS Failure to wear prescribed protective and safety equipment in the performance of duties ( for clinic, laboratory and/or xray personnel)
8 .02
Throwing flammable materials/liquid or lighted cigarettes into plastic trash cans or non-designated containers
C
1st Offense 2nd Offense 3rd Offense 4th Offense
8 .03
Smoking in “no-smoking” area or where inflammable materials or effects may be found
B
1st Offense 2nd Offense 3rd Offense 4th Offense 5th Offense
8
Intentionally
C
1st Offense
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
2nd Offense 3rd Offense 4th Offense
.04 .04
remov emoviing/d ng/dam amag agiing safe safetty and hygiene signs without prior authorization
8 .05
Failure or refusal to follow hygiene and safety regulations of the company
C
1st Offense 2nd Offense 3rd Offense 4th Offense
8 .06
Commission of any other acts within company premises that will endanger or tend to endanger the lives of co-employees, guest and/or company property
C
1st Offense 2nd Offense 3rd Offense 4th Offense
9 .00
REPEATED VIOLATIONS/HABITUAL DELINQUENCY Six (6) written warnings of combined disciplinary actions within a period of one (1) year from the first commission of offense Five (5) suspensions of combined and/or the same disciplinary actions within a period of 1 year from the first commission of the offense
9 .01
9 .02
suspension 5 days suspension 10 days suspension Dismissal 3 days suspension 5 days suspension 10 days suspension Dismissal 3 days suspension 5 days suspension 10 days suspension Dismissal
1st Offense
10 da days suspension
1st Offense
10 da days suspension
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
DISCUSSIONS DISCUSSIONS OF FINDING Based to my observations when I’m on the office, these are the following findings I encountered that seem made the office engaged in the use of modern and advance of technologies.
1. e-MEDICard: With e-Member Services, MEDICard members can access the following: a. Member Membershi ship p Inform Informati ation. on. b. Latest Latest Payment ayment Made. Made. c. Medica Medicall and Dental Dental Avai Availme lments nts.. d. Request Request for ID ID Replac Replacemen ement. t. e. Reimbur Reimburseme sement nt Status/Det Status/Details. ails. f. Medical Exam Results. (New) g. Laboratory Exam Results. (New) h. Diagnostic Procedure Results. (New)
2. Online Consultation: MEDICard Philippines Inc. now offer online consultation for active MEDICard members.
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
3. Search for Accredited Providers: In this age of specialization, SEVERAL SEVERAL doctors are BETTER than ONE! A. Search for Hospitals This function will enable you to browse MEDICard’s accredited hospitals with
correspondi nding
add address,
contact
numbers,
a nd
contact
person/coordinator. B. Search for Doctors This function will enable you to browse MEDICard’s accredited doctors with with
corr corres espo pond ndin ing g
spec sp ecia iali liza zati tion on,,
hosp hospit ital al
affi affili liat atio ion, n,
and and
room oom
number. C. Search for Dentists This function will enable you to browse MEDICard’s accredited dentists with corresponding clinic name, address, contact numbers, and clinic schedule.
4. Online Membership: Online application or renewal of MEDICard membership. Accepts major Credit Cards, Bancnet, and GCash.
Thr Throu ough gh the the us use ed of the cybe yber com communic unicat atio ion n or onli online ne networ networkin king, g, transa transacti ction on betwee between n the compan company y and the client clients s take take place without any personal personal dialog dialog between between the company’s employees employees and and clie client nts. s. Henc Hence, e, it’s it’s a grea greatt help help to reduc educe e labo laborr cost cost of the the company and client’s time management.
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
ANALYSIS
Strengths of the Office:
The The offi office ce offe offers rs onli online ne serv servic ices es like like onlin online e appl applic icat atio ions ns or renewal of membership, online consultation, and online search for accredited health providers like hospitals or clinics, doctors, and dentist.
The The offi office ce is equi equipp pped ed with with CCTV CCTV came camera ras s whic which h are are very very effective in detecting improper actions and crimes if in case, fire detectors, and fire extinguishers.
Biometric type of log-in and log-out for employees.
Enough office supplies.
Good number of employees.
Weaknesses of the Office:
Some Some of the the offic office e comp comput uter er unit units s are are not not upgr upgrade aded d to the the newest technology like they still use CRT Type of monitors, DOT Matr Matrix ix prin printe ters rs whic which h are are very very noisy noisy,, and and moni monito tors rs are are not not equipped with glass filters.
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
The office working area is narrow. It is like a call center booth which employees can hardly find a space for their files and other papers.
Some air-conditions equipments are not functioning which made some area a little hot.
WORK EXPERIENCES First Week:
Alph Alphabe abeti tica call lly y arra arrang nged ed file files s and remov emoved ed the the file files s of thei theirr clients that are not updated.
Sorted files according to date, latest dates come first.
(Note): The files are owned by their clients from big companies like Meralco, Toyota, Monde Nissin, Victoria Court, Belo Clinics, etc.
Second Week:
Groo Groome med d and and punc punche hed d the the pape paperr file files s and putt putted ed them them in a folder.
Third Week:
Encoded names of companies using Microsoft Word and then I printed it.
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
After printing I cut the paper by company then pasted it into the folders as label.
Kept Kept the folders folders alphabetic alphabetically ally arranged arranged into their designated designated boxes in the file room.
Fourth Week:
Encoded letters to be mailed to different companies.
Because there are some companies companies who did not use the name of thei theirr moth mother er comp compan any y whic which h is su supp ppos osed ed to be, be, my trai traine nerr allowed me to operate their system in order for me to identify the mother company of such office.
(NOT (NOTE) E):: My trai traine nerr hold holds s abou aboutt 10 100 0 big big grou groups ps of comp compan anie ies s or corporations.
RECOMMENDATION A National On-the-Job training is very much different from the local one. With all there aspects, they are different, the environment, buil buildi ding ngs, s,
and and
espe especi cial ally ly
thei theirr
respe espect ctiv ive e
clie client nts. s.
I
stra straig ight htly ly
recommend that National On-the-Job training must be longer in time than local because for me getting experience in corporate village like Maka Makati ti City City for only one one mont month h does does not not a mean mean of famil familia iari rity ty to comply comply with the environm environment’s ent’s behavior and people’s people’s activity activity.. One more important thing is that Metro Manila specifically Makati City is the center for business of the country so the school should coordinated with with thos those e offi office ces s and and agen agenci cies es wher wherei ein n we woul would d reall eally y see see the the diff differ eren ence ce betw betwee een n rura rurall to urba urban n area areas s in ter terms of infor informa mati tion on technology which is very much significant to us as an IT student. We should be situated in business centers where new high technologies
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
are seen, operated and experienced which are not really seen in the locality.
To the office of MEDICard Philippines Inc., I recommend to widen up working areas and set a file room for documents to be stored to avoid the over occupancy of files in every employers’ booth.
CONCLUSION Worki orking ng in Maka Makati ti City City was was reall eally y a grea greatt oppor opportu tuni nity ty and and experience because it is the business center of the country. It is where you you can can see see tall tall and and civi civili lize zed d buil buildi ding ngs s wher where e big big comp compani anies es and and agencies are located. For example, MEDICard PHILIPPINES INC., which is located at the 8th and 9th floor of The World Center Building, is a health insurance company that holds clients from big companies like Meralco, Victoria Court, Jaka Group of Companies, Monde Nissin, Toyota Companies, etc. Where in fact, my national on the-job training had thought me many things and gave me an experience which may serve as my background on my future work after graduation. I learned how business persons and employees dressed themselves, how do they deal with their peers,
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
and how do they handle themselves and their works in their respective offices.
DOCUMENTATIONS
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
The frontline of MEDICard Philippines Inc.
The log-in of MEDICard Philippines Inc
The working cubicle of my boss Napoleon S. Miranda. See how files and folders occupied and made the working area narrow. narrow.
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
This is me at my working area. I’m organizing files alphabetically.
This was Friday when I was encoding letters. My boss told me to face the camera so here, I look like only posing.
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
This was Friday again. Putting files in a folder.
LOCAL PRACTICUM GOVERNMENT SERVICE INSURANCE SYSTEM Tuguegarao Branch
Presented to the College of Information Technology Technology International School of Asia and the Pacific Alimannao Hills, Peñablanca, Cagayan
In Partial Fulfillment Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
Of the Requirements for the Degree Bachelor of Science in Information Technology
Submitted by: DARIUS D. BONGGAWEN BSIT IV- Batch 2010 Submitted to: ARIS ARI S T. T. BANGAY B ANGAYAN AN IT OJT Coordinator
CHAPTER III COMPANY PROFILE The The GSIS, GSIS, creat created ed by Common Commonwe wealt alth h Ac Actt No. 186 passed passed on Nove Novemb mber er 14 14,, 19 1936 36 is mand mandat ated ed to prov provid ide e and and admi admini nist ster er the the foll follow owin ing g
soci social al
secu securi rity ty
bene benefi fits ts
for for
gove goverrnmen nmentt
empl employ oyee ees: s:
compulsory life insurance, optional life insurance, retirement benefits, disability benefits for work-related contingencies and death benefits. In addi additi tion on,, the the GSIS GSIS is entr entrus uste ted d with with the the admi admini nist stra rati tion on of the the General Insurance Fund by virtue of R.A. 656 of the Property Insurance Law. Law. It provides provides insurance insurance coverage coverage to assets assets and properti properties es which have
government
insurable
interests.
Mission We are committed to provide adequate benefits and responsive services to all members and dependents, comprehensive protection to government insurable interests and maximum contribution to nation
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
buil buildi ding. ng. We unde undert rtak ake e thes these e in an envi envirronme onment nt whos whose e insp inspir ired ed leadership and dedicated employees promote highest quality services to our members and clients.
Vision We envision a progressive Philippines whose public servants are secure and proud with our adequate benefits and responsive service.
Coverage The GSIS covers all government workers irrespective irrespective of their employment status, except: •
Members of the Judiciary and Constitutional Commissions who are covered by separated retirement laws
•
Contractual employees who have no employee-employer relationship with their agencies
•
Uniformed members of the Armed Forces of the Philippines and the Philippine National Police, including the Bureau of Jail Management and Penology and the Bureau of Fire Protection
Benefits and Services
The principal benefit package of the GSIS consists of compulsory and optional life insurance, retirement, retirement, separation and employee's compensation benefits.
Services and Privileges
Active GSIS members are entitled to the following loan privileges: salary, policy, emergency and housing loans.
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan Organization
The governing and policy-making body of the GSIS is the Board of Trustees, the members of which are appointed by the President of the Philippines. The GSIS workforce consists of 3,104 employees, 52% of whom are in the Head Office while the remaining 48% are in the Branches. To date, ther there e are are 40 bran branch ches es and and 78 sate satell llit ite e offi office ces s nati nation onwi wide de.. It is envisioned that the System's service network will continue to increase as the the inst instit itut utio ion n is comm commit itte ted d to prov provid ide e bran branch ch offi office ces s in ever every y province where there exists a minimum of 15,000 active members.
Office Location/Map GSIS GSIS Tuguaga uguagarao rao Branch Branch is locate located d at Carig Carig Sur, Sur, Tuguega uguegarao rao City, City, Cagayan.
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
POLICIES AND PROCEDURES
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
The office is currently revising their policies and procedures so I and my co-trainees were not given any written documentations. Beside, what I am going to enumerate are the rules and regulations that that the Division Chief have oriented to us during our first day of the OJT: OJT:
1. Prescr Prescribed ibed and complete complete OJT uniform uniform by the school school must be wear wear on Monday to Thursday while in the office. 2. Identificat Identification ion Card Card as well must must be pinned while while inside inside the office office premises. earing of t-s t-shir hirts ts and sli slippe ppers rs during during Friday riday is not allowe allowed. d. 3. Wearing Formal Formal business attire a ttire must be observed. 4. Observ Observati ation on of break break time time is every every 10:00 10:00 to 10:15 10:15 AM and 3:00 3:00 to 3:15 PM only. Employees including trainees are not allowed to exceed within that time. Launch break is also only on 12:00 to 1:00 PM. 5. Atten Attendan dance ce is based based on the timeca timecard rd by using the Bundy Bundy clock and timecards must not be brought home or any outside the office premises. premises. 6. Renderi Rendering ng work overtime overtime is only allowed allowed only if with a presence presence of a supervisor. Limit of work overtime is only until 7:30 in the evening. 7. Entertaining of clients and/or staying in the frontline area are not
allowed unless authorized by a superior.
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
DISCUSSIONS DISCUSSIONS OF FINDINGS As of to my observations, the agency do not offer off er life insurance benefits only as I understand by it’s agency name. Through research research findings, these are the following programs and grants g rants that the agency offers to all of its members, specifically to all government employees:
1. Loans Aside Asi de from from the regul regular ar life life ins insura urance nce benefi benefits, ts, the GSIS GSIS also also grants service loans to its active members. These are: consolidated, policy and cash advance loans, Bahay Ko (My House) Housing Program and Socialized/Special housing loans. To help retirees cope with the increasing cost of living, the Pension Loan program was conceived. The program is available to old-age or disability pensioners under R.A. 660, P.D. 1146 or R.A. 8291.
2. Claims and Benefits Working for the government and being a GSIS member has its rewards. Since you are devoting so much to serve the public, GSIS is making sure that you get all the benefits you deserve.
3. Life Insurance As a GSIS member, automatically enjoy life insurance benefits, providing protection for you and your loved ones. There are two kinds of compulsory compulsory GSIS life insurance insurance programs: programs: The Enhanced Enhanced Life Policy Policy (ELP) and the Life Endowment Policy. GSIS has an Optional Life Insurance, for added coverage:
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
A. Enhanced Life Policy (ELP) Enhanced Life Policy provides cover for GSIS members who entered the service after July 31, 2003. Members whose policies have matured will also be covered by ELP.
B. Life Endowment Policy (LEP) Life Endowment Policy refers to the life insurance policy issued who entered the service prior to August 1, 2003. It also provides covera coverage ge agains againstt death death whethe whetherr due to natura naturall or accide accidenta ntall caus causes es,, perm perman anen entt tota totall disa disabi bili lity ty and and othe otherr bene benefi fits ts upon upon maturity or separation from f rom the service.
C. Optional Life Insurance (OLI) Members who want to provide more protection for themselves and thei theirr love loved d ones ones can can also also get get addi additi tion onal al life life insu insura ranc nce e coverage, apart from their existing policies.
4. Retirement The The GSIS GSIS has four four retir retirem ement ent modes modes availa available ble to gover governme nment nt employees. Those who were in the service on or before May 31, 1977 may avail of retirement benefits under RA 660, RA 1616, PD 1146 or RA 8291. While those who entered government service after May 31, 1977 may avail of retirement benefits under PD 1146 or RA 8291.
* Retirement under RA 8291 This retirement retirement mode provides two options: The Lump-sum plus Age Pension and the Cash payment plus Pension. A. The retiree must have rendered at least 15 years of service and must be at least 60 6 0 years of age upon retirement. retirement.
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
B. He/she must not be a permanent permanent total disability pensioner pensioner..
* Retirement under Presidential Decree 1146 The retirement retirement mode applicable if you have been in service after May 31, 1977 but before June 24, 1997.The retiree must have rendered at least 15 years of service, regardless regardless of age. If retiree retiree is below
60
years old upon retirement, retirement, he/she may avail of retirement retirement benefits only upon attaining attain ing his 60th birthday. birthday. The benefit is any of the following:
* Retirement under Republic Act 660 The retirement retirement mode applicable if you were in the service on or before May 31, 1977. 1. The retiree's last 3 years of service prior to retirement must be conti continu nuou ous, s, exce except pt in case cases s of deat death, h, disa disabi bili lity ty,, aboli aboliti tion on,, and and phase- out of position due to reorganization. 2. His/her appointment status must be permanent permanent in nature. nature. 3. He/she must meet meet the age and service requirement requirements s under the "Magic 87" formula, as shown below: 4. The maximum monthly pension for those above 57 years old shall be 80% of the Average Monthly Salary (AMS) received during the last 3 years years immediate immediately ly precedin preceding g retir retireme ement. nt. The Maximum Maximum pension pension for those aged 57 and below shall be 75% of the AMS The benefit is any one of the following: 1. Automatic Pension Retirees Retirees
below 60 years old shall be qualified to a monthly
annuity guaranteed for 5 years with the option to request for a
one-year lump sum every six months. If the
Bachelor of Science in Information Technology
retiree retiree is
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
still living after the 5-year guaranteed period, he/ she shall be entitled to a monthly pension for life. 2. Initial three-year lump sum For those who are at least 60 years old but less than 63 years on date of retirem retirement, ent, the benefit is a 3-year lump sum.
The
subsequent two -year lump-sum shall be paid to the retiree on his 63rd birthday. If the retiree is still living after the 5-year guaranteed period, he shall be entitled to a monthly pension for life. 3. Five-year lump sum Available Av ailable to those who are at least 63 years of age or over on the date of retirement. retirement. If still living after the 5-year guaranteed period,
the retiree retiree shall be entitled to a monthly pension for
life.
* Retirement under Republic Act 1616 or Gratuity Retirement Benefit The retirement retirement mode applicable if you were in the service on or before May 31, 1977. 1. The retiree must have rendered at least 20 years of service regardless regardless of age and employment status. 2. His/her last 3 years of service prior to retirement retirement must be continuous, except in cases of death, disability, abolition or phase out of position due to reorganization. reorganization.
5. Disability Benefits
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
Disability benefits are benefits granted to a member due to the loss or reduction in earning capacity caused by a loss or impairment of the the nor normal mal func functi tion ons s of the the empl employ oyee ee's 's phys physic ical al and/ and/or or ment mental al faculties as a result of an injury or disease. The loss in earning capacity shall be determined on the basis of the following: 1. The employee's actual loss of income from the usual occupation 2. The capacity to engage in any other gainful occupation because of impairment
6. Unemployment The
unemployment
benefit fit
is
paid
when
a
permane anent
government employee who has paid the required 12 months integrated contributions under RA 8291 is involuntarily separated from the service as a result of the abolition of his office or position usually resulting from from reorga eorgani niza zati tion. on. The The bene benefi fitt is in the the form form of mont monthl hly y cash cash payments payments equivalent equivalent to 50% of the average monthly compensation compensation (AMC). The duration of the benefit depends on the length of service and ranges from 2 months to a maximum of 6 months.
7. Employee Compensation The employees' compensation benefits or disability benefits is a compensation package for public and private sector employees and their dependents in the event of work-related work-related injury, sickness, disability or death. The EC is a purely pu rely employer employer-based contribution benefit.
8. Funeral Benefit
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
Beneficiaries are entitled to a P20, 000 funeral benefit payable upon the death of a member or old age pensioner. pensioner. Requirements: • NSO-certified copy of Death Certificate • NSO-certified copy of Marriage Contract • Affidavit of funeral expenses • Official receipt of funeral expenses with the name of the payee (if claimant is other than the spouse)
9. Survivorship When a member or pensioner dies, his or her beneficiaries are entitled to cash and/or pension benefits, Beneficiaries who qualify for surv su rviv ivors orshi hip p pens pensio ion n are are enti entitl tled ed fift fifty y per percent cent (50% (50%)) of the the basi basic c monthly pension of the member or pensioner. pensioner.
10. Eligibility and benefits Those qualified to receive survivorship benefits and the benefits they will receive shall be the following: (1) The survivors of deceased members who have been in the service for 15 years or more of creditable creditable service – (2) The survivors of deceased members who have less than 15 years of creditable service
For those who died with the status of an inactive member and was less than 60 years old at time of death, the cash payment/benefit shal sh alll be an amou amount nt equi equiva vale lent nt to 10 100% 0% of the the aver averag age e mont monthl hly y
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
compensation for every year of creditable service, but not less than P12,000. The deceased member must have had at least 3 years of creditable service.
ANALYSIS Strength of the Office
Impl Implem emen enta tati tion on
of
the the
cor correct ect
lega legall
proc proced edur ures es
in
ever every y
transaction to be made.
Provides Provides frontline assistance and service to clients.
Presence of G-WAPs Kiosks in the office and other neighborhood provinces in order for clients to check their membership status straightforwardly.
Spacious working area for employees to work comfortable.
Proper storage of files and documents which make pull-outing easily.
Weaknesses of the Office
Some employees are not totally computer literate.
They lack familiarity on other computer applications.
The office is online connected to main office for transactions but sometimes the network got offline which made clients’ transactions extended and postponed.
Malfunctions of air some conditioners.
Lack of office supplies and equipments.
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
WORK EXPERIENCES March 23 – April 3, 2009 It was the first two (2) weeks of my Local OJT and as a usual deed deed of the the offic office, e, I and and my co-tr co-trai aine nees es,, both both my clas classm smat ates es and and students from University of Saint Louis Tuguegarao, were given a short orientation and after that, we were given a work as one. One by one, we opened old folders containing files of pensioners (dead or still alive) searc searched hed and pulled pulled-out -out for their their applica applicatio tions, ns, servic service e recor records, ds, and payment vouchers. After this dusty work, we fixed or groomed the files by cutting each edge of the papers which are extra bigger than the other one and if the picture attached to the file is clipped by a stipple wire, we have to detach the picture and reattached by using a paste. But But it’s it’s not not ther there e that that the the task tasks s wer were acco accomp mpli lish shed ed,, last lastly ly as recommended, we have to arranged the files alphabetically, grouped it into into 30 recor ecords ds,, and and we putt putted ed it in a new new brow brown n enve envelo lope ped d with with number. (Note :) Approximately there are about 700 pensioners’ files done so came a long period of days.
April 6 – April 10, 2009 Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
Together with my co-trainees again and the arrived of another stud studen entt trai traine nees es from from St. St. Paul Univ Univer ersi sity ty Ph Phil ilip ippi pine nes, s, CSU CSU Ap Apar arri ri Campus, and CSU Carig Campus, another type of hard work were given again to us. The mission is to group the updates of service records and payments records of clients according to their respective agencies or offices and after we punched the ordered papers and filed in a thick folder in the file room. (Note:) There are more or less 100 government offices held by GSIS Tuguegarao Tuguegarao Branch with many employees in each one so again we took a long period of days.
April 13 – 17, 2009 I can say that the first day of this week was my independency but not. I mean I was free from having working with my co-trainees. I was assigned in the Claims Department that time, at the first floor of the building, and there I met another new trainees from Cagayan State Univ Univer ersi sity ty Piat iat Camp Campus us.. They They wer were thr three assi assign gned ed in the the same same department and we knew each other and probably became my friends. My first work in the department was encoding of letters to be mailed to diff differ eren entt offi office ces s and and afte afterr was was to enve envelo lop p the the lett letter ers. s. After fter an inspection by Ma’am Eva Gammad, the Division Chief whom she was my trainer, I bundled the letters and let it received by the secretary at the second floor. I also had works by writing names and addresses of pers person ons s in the the ready eady made made lett letter ers. s. An And d some someti time mes, s, some some of the the employee in that division let me pulled-out files they need in the file room.
April 20 – Aril 24, 2009 I got an alternative works, like encoded letters and put them to envelop, encoded letter transmittals, let the letters received by the secretary, and pulled-out files in the record room. Despites of those
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
many works, I have managed myself to carry them out by the helped of my friends whom I mentioned above. There were also instances that I have have done trouble troublesho shooti oting ng of comput computer ers s and printe printers rs as long long as requested by the employee to do so. One good experience to these was when the computer in the counter had no display in the monitor and as of my inspection; I found out that it was memory loss because of it produced a long beep upon powering it on.
April 27 – May 1, 2009 It was the week week for reconci reconcilia liatio tion n of Liais Liaison on Office Officers rs from from the different offices to some authorized employees of GSIS so the work given to me was to assist the assigned employee of GSIS when in case he needed files. What I’ve done if to let the liaison officers to register first through the record book, called for their names if they were the next to face the authorized employees, and find and gave him the files to be needed.
May 4 – May 14, 2009 I can say that this last two weeks before we finally go to Manila were the best days of my local OJT. I was finally assigned in the GWAPS
kiosks
to
ass assist
clients
who
are
goin oing
to
renew
their
membership, apply for a loan, and check for their loans status. And of course, the machine used until now is a touch screen with finger print biometrics. Whenever clients didn’t know how to operate the machine, it was my job to assist them especially those old persons who are totally computer illiterates. Only the worst to it was the work to clean the the clie client nt’s ’s fing finger er with with alco alcoho holl in orde orderr to be recog ecogni nize zed d by the the fingerprint fingerprint reader reader.. I was also thought thought and instructed instructed of what to say to clie client nts s
when whenev ever er
ther there e
is
inco inconv nven enie ienc nce e
or
some someth thin ing g
explanatory regarding such matters.
Bachelor of Science in Information Technology
agen agency cy
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
June 19 – 23, 2009 Thi This s was my come comeba back ck to the the offi office ce in orde orderr to comp comply ly or complete my hours after the National On-the-Job Training in Manila. My work was still in the G-WAP kiosks. For the rest of the hours until I arrived at my finish time, I was allowed to use it in gathering some impo import rtan antt info inforrmati mation on need needed ed on my nar narrati rative ve repor eportt and and my certificates as well.
RECOMMENDATION
Local on-the-job training is basically situated within the locality specifical specifically ly here here in Tuguegarao uguegarao City. City. The locality locality holds government government agencies, private companies or group of companies too compared in the bigger cities of the country. As of to my observations, the group of ISAP ISAPians ians who who prev previo ious usly ly have have thei theirr loca locall OJT OJT wer were all all assi assign gned ed in gover governme nment nt office offices s which which not all are are equipp equipped ed and moder moderniz nized ed in information technology gadgets or tools. As a result, paper works or fili filing ng of docu docume ment nts s was was the the actu actual al sc scen enar ario io happ happen ened ed and and done done everyd everyday ay.. My recom recomme mendat ndation ion to the school school is to coord coordina inate te with with companies who definitely use computers or technologies as means of working processes or in short, IT Companies so that us students will actuall actually y exper experie ience nce and explo explorre things things in relev relevanc ance e to our course. course.
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
The Therreaft eafter er,, it may may serv serve e as our our very very basi basic c back backgr grou ound nd for for futur future e professions and careers in life.
To the office of the GSIS Tuguegarao Branch, I recommend to increase office supplies to the trainees in order to avoid delay of works and for trainees to have at ease for the tasks being assined.
CONCLUSION Worki orking ng or rende enderi ring ng a serv ervice ice to GSIS SIS Offi Offic ce is a grea greatt experience which you can be proud of because as we all know, it is one of the the gove govern rnme ment nt huge huge comp compan any y in whic which h bran branch ches es are are loca locate ted d nationwide. All the supplementary knowledge and every sole piece of ideas and thoughts gained on my local OJT are fruits of my endurance, persev persever eranc ance, e, indust industry, ry, and focal focal intent intention ion to finish finish my educat education ion.. Despites of many trials and hard works that I experienced in every minute during my training, I realized that OJT really did good influence and learnin learning g for futur future e life.
Simply Simply say without without it, it, my future future work work
someday is boneless, no foundation or background at all. To be more
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
elaborative, I know now the basic aspects of what and how to do or what and how people do such things inside the office.
Contact me at: 09158105808
[email protected]
Bachelor of Science in Information Technology
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC Alimannao Hills, Peñablanca, Cagayan
Bachelor of Science in Information Technology
