mynpower_bill_18_11_2013-1

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MR ELLLIOTT SUMERFIELD 42 HULL ROAD YORK NORTH YORKSHIRE YO10 3LP

Your account number 133480244 Customer Service Go online: npower.com

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UK only call centres 8am-8pm Mon-Fri, 8am-6pm Sat

0800 073 3000 18th November 2013

We've calculated your usage accurately using up-to-date meter readings

Your amended energy bill Please pay Your payment needs to reach us by 03-Dec-2013

£258.96

Including your discount of £10.00

EMERGENCIES Smell Gas? Call National Grid: 0800 111 999 Powercuts. Your local electricity distributor is Northern Powergrid: 0800 66 88 77

Is your energy tariff right for you? We have a range of energy tariffs including price guarantee and standard tariffs, so there’s something to meet everyone's needs. We also offer a range of ways to pay for your energy. To find out more and make sure that you’re on the most suitable tariff for you, call us on 0800 197 4846 and see if we can save you money. Please have your up to date meter readings to hand.

Questions? Please have your account number handy when you call - it's at the top of the page. You may prefer to call during our quieter times, between 12pm and 4pm Tuesday to Friday.

This is not a tax invoice npower is a registered trademark and the trading name of Npower Limited (Registered No. 3653277) Npower Gas Limited (Registered No. 2999919) Registered in England and Wales Registered Office: Windmill Hill Business Park, Whitehill Way, Swindon SN5 6PB

Any questions? If you have any questions, get in touch with our Customer Service team. Go online: npower.com/customerservices Call us: 0800 073 3000 Or 0330 100 3000 from mobiles

Need extra help?

Complaints Great Customer Service is at the heart of what we do. If you're unhappy with our service, contact our Complaints Team so we can put the matter right.

Call us:0800 316 9328 Or 0330 100 8628 from mobiles

Write to: Customer Service npower PO Box 109 Peterlee SR8 9DD

Problems paying? There are lots of ways we can help, so get in touch as soon as possible.

Moving home? Contact us and tell us the address you are moving to and your meter readings for your current address. Do this at least two working days before you move. Go online: npower.com/movinghome Call us: 0800 316 8558 Or 0330 100 8658 from mobiles

Your gas transporter

Go online: npower.com/customerservices Write to: Complaints npower PO Box 121 Peterlee SR8 9DT

If English isn't your first language, we can talk to you with the help of a translator - just let us know. You can register with our Warm Response Service, which entitles you to extra free services, if you are: •

over 60, disabled or suffering from long-term ill health;

•

blind or partially sighted; or

•

deaf or hard of hearing.

To register or find out more, get in touch in any of the following ways.

You can download a copy of our leaflet 'Putting things right' from our website or ask us to send you a copy in the post. If we haven't been able to put the matter right within eight weeks or you have received our Final Response letter, you can take your complaint to the Ombudsman Services:Energy by phoning 0330 440 1624 or via the website http://www.ombudsman-services.org/energy.ht ml

Your gas transporter is responsible for the supply pipe to your property. To find out who your gas transporter is, call our Customer Service Team.

Go online: npower.com/spreadingwarmth Call us: 0808 172 6999 Textphone: 0800 413 016 Write to: Warm Response Service npower PO Box 116 Peterlee SR8 9DN

Impartial advice The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. Visit www.adviceguide.org.uk or call the Citizens Advice consumer helpline on 08454 04 05 06.

Gas problems or power loss Your local electricity distribution company is responsible for the wires and cables that connect your home to the national grid. If you have a power cut you can find their details on the front of this bill, along with the number to ring if you have a gas emergency.

Want to save energy? For free energy advice on using less energy in your home, get in touch with our Energy Efficiency team. Go online: npower.com/savingenergy Call us: 0800 02 22 20

What's a watt? A kilowatt-hour (kWh or unit for short) is a measure of energy used. It is equal to you: We've done our best to keep your bill simple, but there are some technical terms that we have to use. These are explained below in plain English. M number

A unique number given to your gas supply.

Supply number Meter number

A unique number given to your electricity supply. This is the serial number you'll see on your meter.

Calorific value

The average amount of energy in gas. National Grid gives us a daily value and we work out an average for the period covered by your bill.

Correction factor The amount by which we adjust the amount of gas you've used to take account of the season.

•

using a small fridge for 24 hours;

• •

cooking 20 microwave meals; using a dishwasher once at 55°C;

•

using a 60w standard light bulb for approximately 16 hours; or

•

using an equivalent low-energy bulb for approximately 90 hours.

We quote energy prices as pence per kWh.

How we work out your bill For most of our tariffs, you will pay a standing charge (pence per day) which will cover the fixed costs we have to pay in supplying energy to you e.g. distribution and metering costs, and a single unit rate (pence per kWh used). For some non-standard electricity tariffs you will pay for two units a day throughout the year at the higher primary rate and then at a lower rate for the remainder of electricity that you use. For more details go online to npower.com/understandingprices or call Customer Service.

How much gas have you used? Your gas meter measures the gas you use in cubic metres (m³) or 100s of cubic feet. We convert this to kWh when we work out your bill. To convert a cubic-feet measurement into m³, we multiply it by 2.83. We multiply the m³ figure by the correction factor and then by the calorific value. Finally we divide the result by 3.6 to reach your kWh total.

We may monitor and record calls for security, quality or training purposes. Ask your provider for the cost of calls to 0800 and 0330 numbers.

Printed on paper from sustainable sources.

Page 3 of 8

Electricity summary Last Reading

This Reading

Electricity units used

Cost Split

Charges

Charges for Tariff - Standard Electricity / Quarterly Receipt of Bill 01/08/2013 12489 Customer Read

15/11/2013 13488 Customer Read

Meter Number: S11L55359

999 kWh

999 at 15.020p

Standing Charge

Your supply number

01

S

15

107 days at 10.100p per day

801 9104

£150.05

Cost of electricity used this period

£160.86

Dual fuel discount

-£10.00

Subtotal exc VAT

£150.86

VAT at 5% on £150.86

£7.54

Total electricity charges for this period

£158.40

001 9049

£10.81

346

Gas summary Last Reading

This Reading

Gas used

Cost Split

Charges for Tariff - Standard Gas / Quarterly Receipt of Bill 01/08/2013 15/11/2013 Calorific Value 39.5 8012 8012 0 (100s cubic feet) Customer Read Customer Read = 0 kWh

0 at 3.634p

Charges Meter Number: 00403638 £0.00

107 days at 45.000p per day Cost of gas used this period

Standing Charge

£48.15 £48.15 See overleaf

bank giro credit Reference (Customer number)

Credit account number

Amount due (No fee payable at PO counter)

158 288

1334 80244

157 1311

258.96

OTM Ltd 0203

CHEQUE ACCEPTABLE Signature

Date

Cashier's stamp and number

JLYQSJC6cqVKpcIASxfIXgF4cYSu 633203000000013348024470

CASH

Collection Account npower

57-13-11 Please do not write below this line and do not fold this counterfoil

1334802442 V7241571311 000258962 74

X

CHEQUE

Page 4 of 8 Charges 'M' Number

1917006800

Correction Factor

1.02264

VAT at 5% on £48.15

£2.41

Total gas charges for this period

£50.56

How your account adds up Your account Ongoing Electricity Energy Usage

Ongoing Gas Energy Usage

Balance on last bill

£410.34

£60.57

Cancelled bill on 05/11/2013 (inc. VAT of £20.05) (Electricity £17.54, Gas £2.51)

-£368.26

-£52.65

Account balance before charges

£42.08

£7.92

This Bill Ongoing Electricity Energy Usage

Ongoing Gas Energy Usage

Account balance before charges

£42.08

£7.92

Total energy charges this period

£158.40

£50.56

Amount to pay us by 3 Dec 2013

£200.48

£58.48

Amount to pay us by 3 Dec 2013

£258.96

Ways to pay Call us on 0800 073 3000 or go online to www.npower.com to find out more about easy ways to pay Direct Debit Spread the cost of your energy throughout the year by paying by monthly Direct Debit. You can also pay your quarterly bills by Direct Debit. To thank you for paying this way we will give you an annual discount or reward. By post Make your cheque payable to ‘npower’, enclose this payment slip and send to: npower Payment Processing Centre PO Box 203 Leeds LS14 3WE Write your account number on the back of the cheque. We don’t accept post-dated cheques and please don’t send cash through the post.

Regular payment plans We can agree a payment plan with you to cover the cost of the energy you’ll use in the future as well as any debt, taking into account how much you can afford. At any bank Fill in the payment slip and take it with your payment to any bank. The bank may charge you for this service. Post Office You can pay by cash or cheque at any Post Office. Take your bill or payment card with you and make your cheque payable to Post Office Ltd. Payments by cheque will take several days to reach your account. Debit or credit card Call us or go online to www.npower.com

Payment agent You can pay your bill or make payments towards your next one free of charge at any authorised Payzone or PayPoint agent. To find your nearest agent, please call Customer Service. Payzone may not be available in some areas. Phone or internet banking Please quote our sort code 62-30-09, account number 00000000 and your customer account number. Your bank may charge you for this service. Prepayment meter With a prepayment meter you pay for your energy as you use it. We can set your meter to recover any debt over several weeks or months, taking into account how much you can afford. You pay for your energy by charging a key or card that you insert into the meter.

Page 5 of 8

Your Average Daily Consumption Electricity

Gas

9.34kWh

Average per day (actual read)

31.84kWh Average per day - equivalent period last year (estimated read)

0.00kWh

This Bill

Average per day (actual read)

This Bill Last Year

0.37kWh Average per day - equivalent period last year (actual read)

Want to know more? Visit npower.com/myenergyuse

Page 6 of 8

Your annual energy consumption statement for 12 months Please note the following is provided for your information and is not a request for payment. This information is to help you see how much electricity and gas you are using and how much it is likely to cost over the forthcoming 12 months. The prediction of your future energy cost is based on current prices and your consumption over the past 12 months.

We calculate you use 3753 kWh of electricity and 1347 kWh of gas over 12 months. We've used this information, which is based on actual readings where possible, to provide you with the following estimate of how much you can expect to pay over the next 12 months.

Predicted Electricity cost Standard Electricity/Quarterly Receipt of Bill From 16th November 2013 to 16th November 2013 "

"

Units (kWh)

Pence/kWh

11

15.020 Annual standing charge

Amount £1.65 £0.10

Default Product/Quarterly Receipt of Bill From 17th November 2013 to 30th November 2013 "

"

Units (kWh)

Pence/kWh

Amount

168

14.920

£25.07

Annual standing charge

£1.53

From 1st December 2013 to 15th November 2014 "

"

Units (kWh)

Pence/kWh

Amount

3574

16.420

£586.85

Annual standing charge

£38.36

Total electricity charges

£653.56

VAT at 5% on £653.56

£32.68

Total predicted annual electricity charges

£686.24

Page 7 of 8

Predicted Gas cost Standard Gas/Quarterly Receipt of Bill From 16th November 2013 to 16th November 2013 Units (kWh)

Pence/kWh

0

3.634 Annual standing charge

Amount £0.00 £0.45

Default Product/Quarterly Receipt of Bill From 17th November 2013 to 30th November 2013 Units (kWh)

Pence/kWh

64

3.634 Annual standing charge

Amount £2.33 £5.92

From 1st December 2013 to 15th November 2014 Units (kWh)

Pence/kWh

Amount

1283

4.475

£57.41

Annual standing charge

£95.90

Total gas charges

£162.01

VAT at 5% on £162.01

£8.10

Total predicted annual gas charges

£170.11

Based on the information we have, we estimate you will spend £856.35 (including VAT at 5%) on electricity and gas over the next 12 months. This is only a prediction, you don't need to pay this now. Prices may change and the amount of electricity and gas you use can be affected by such things as the changes in weather and any energy efficiency measures you take. If you pay by monthly Direct Debit or regular payment scheme this calculation may be different to the sum of your payments. This is because it doesn't include any outstanding debt or credit on your account but does include any discounts you may be eligible for. You can find out more at npower.com/yourbillexplained.

Page 8 of 8

You're saving £0.03 on your electricity (excluding VAT) compared to our standard monthly fixed Direct Debit tariff. Information about your tariff We've enclosed a tariff guide that gives you all the important information about your current tariff, including the principal Terms and Conditions. Switching supplier You’re entitled to change your energy supplier. If you’re considering switching to another supplier please call us first. For clear, unbiased advice about changing your energy supplier, phone Consumer Direct on 0845 404 0506 or visit consumerdirect.gov.uk In addition Consumer Focus has a Confidence code for online switching sites which sets out the minimum requirements that sites must meet, and maintain, in order to be accredited by Consumer Focus. For more information and a list of accredited sites please visit www.consumerfocus.org.uk