Multiple Choice Questions 1-20 Business Communication

1. Which of the following features are you likely to find in a word-processing program ? a. Address book b. Stylus c. Thesaurus d. Filters 2. What type of software would a writer use to produce a slide show for a meeting ? a. Database application b. Presentational application c. Spreadsheet application d. Personal information application 3. Although spell-checks are useful for identifying misspelled words, they cannot distinguish: a. words that are spelled correctly but used incorrectly. b. troublesome words that are misspelled. c. homonyms that are misspelled. d. synonyms that are misspelled. 4. Which of following is a true stsement about e-mail ? a. E-mail changes only the message. b. E-mail changes only the way the message is delivered. c. E-mail changes both the way the message is delivered and the message. d. Email does not change the way the message is delivered and the message. 5. E-mails are effective when used to: a. send long, complex information. b. avoid confrontation. c. exchange ideas. d. discuss sensitive issues. 6. Which of the following is NOT a common element of e-mails? a. Subject line b. Brief paragraph or paragraphs c. Complimentary closing d. Name of sender 7. The use of e-mails is appropriate in communicating to: a. discipline and individual. b. discuss confidential information. c. respond to someone when you are angry. d. provide concise information. 8. Which of the following is NOT a true statement about creating e-mails? a. A formal closing is not required. b. A formal closing should should appear before the name. c. An e-mail should consist of just one topic. d. E-mail paragraphs should be three to four lines. 9. A memo has two parts, the: a. heading and the date. b. heading and the complimentary closing. c. heading and the the body. d. subject and the body. 10. All memo headings should contain the following: a. MEMO TO, DIVISION, DATE, FROM. b. DATE, REFERENCE, FROM, FLOOR. c. DATE, MEMO TO, FROM, PHONE.

d. MEMO TO, FROM, DATE, SUBJECT. 11. When sending a memo to several people, one way to arrange their names is: a. in alphabetical order. b. with the shortest name first to the longest name. c. with males first, then females. d. by seniority starting with person who's worked the longest for the organization. 12. A letter acknowledging a remittance should: a. give the amount and form of the remittance. b. give the date the remittance was sent to you. c. avoid discussion of your organization's products or services. d. stress the balance due, if any. 13. A referral letter should be sent when: a. an inquiry can be answered better by someone else. b. you wish to recommend someone for a job. c. a payment is enclosed. d. you don't want to be bothered with it. 14. Another name for a cover letter is a: a. follow-up letter. b. transmittal letter. c. remittance letter. d. request letter. 15. Errors in correspondence can present an unfavorable image of: a. you (the writer), the reader, and your product or service. b. your employer, the customer, and the competition. c. you, your employer, and your organization. d. you, the associations, and the competition's products. 16. Inquiry letters are letters that: a. ask for more information about a product or service. b. ask for credit. c. try to reactivate business. d. ask for an adjustment. 17. When asking several questions in a letter, you can make them more obvious by: a. putting all the questions in the closing paragraph. b. numbering the questions. c.putting all questions in the opening paragraph. d. putting all the questions in passive voice. 18. When answering an inquiry, you should answer: a. only the questions that you can give a positive answer to. b. the questions with negative answers first. c. all questions completely, starting with your most positive answer. d. the questions after you have completed all other correspondence. 19. Form letters are often used to reply to inquiries when: a. the item is expensive. b. you have had a lot of inquires. c. you expect very few inquires. d. you don't have time for a personal letter. 20. A cover letter is:

a. courteous and helpful. b. unnecessary. c. considered to be in poor taste. d. always mailed separately.