Monografia Caja Arequipa Final

UNIVERSIDAD NACIONAL DEL CALLAO Facultad de Ciencias Administrativas Escuela Profesional de Administración A!o de la Diversi"cación Productiva # del Fortalecimiento Fortalecimiento de la Educación $E%A& Empresa “Caja Arequipa” CURSO& Administración de Recursos Humanos PROFESOR& Gonzales Solsol, Jorge CICLO&  'RUPO (ORARIO& !"A IN$E'RAN$ES& Aguirre S#nc$ez, %elan& 'eatriz ()(!(*!(++ Carmen %arzano, iorella iorella Ste-an& Ste-an & ()(!((!((. C$#/ez 01lc$ez, 2e&d& Jac3eline ()(!(*!4*. 5i6o 0ega, Ale7andra 8aola ()(!((!()+ Guti9rrez 'allasco, :ante Ga;riel ()(!(*(*.<

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AULA& !!!) LI%A ) PER* +,-.

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INDICE Sesión 1===================== =============================== ===================== ===================== ===================== ===================== ===================== ===================== ======================= =============< < Sesión 2===================== =============================== ===================== ===================== ===================== ===================== ===================== ===================== ======================= =============4 4 Sesión 3===================== =============================== ===================== ===================== ===================== ===================== ===================== ===================== ======================= =============+ + Sesión 4===================== =============================== ===================== ===================== ===================== ===================== ===================== ===================== ===================== =========== () Sesión 5===================== =============================== ===================== ===================== ===================== ===================== ===================== ===================== ===================== =========== (4 Sesión 6===================== =============================== ===================== ===================== ===================== ===================== ===================== ===================== ===================== =========== *+ Sesión 7===================== =============================== ===================== ===================== ===================== ===================== ===================== ===================== ===================== =========== 

res representantes !e" Concejo +roincia" !os !e mayora uno !e minoraB



;n representante !e" C"ero



;n representante !e "a C)mara !e Comercio



;n representante !e "os microempresarios



;n representante !e C?='*&

Sr& .o-3 V(adimir4 M5(a*a M5(a*a4 +resi!ente !e" 'irectorio #epresentante !e "a $unicipa"i!a! +roincia" !e Arequipa mayoraB Sr& C3-ar Arria*a #ac6eco Dicepresi!ente Dicepresi!ente !e" 'irectorio #epresentante !e" C"ero Sr& A()erto Arredondo #o(ar4 'irector en representante !e C?='* S&A& E Corporación ?inanciera !e 'esarro""o Sr& Die*o Mu7o,8N5jar Rodri*o4 'irector en representación !e "a C)mara !e Comercio Sr& .o-3 Ve(a Rond0n4 'irector en representación !e "a $unicipa"i!a! +roincia" !e Arequipa mayoraB

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*S#;C;#A #.A%=FAC=%AL *S#;C;#A #.A%=FAC=%AL

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SESIÓN 9: COM#ETENCIAS4 COM#ETENCIAS4 #"ANEAMIENTO #"ANEAMIENTO ESTRATE$ICO  $ESTION #OTENCIA" H!MANO COM#ETENCIAS Competencias or(aniaciona"es •

ra-ajo ra-ajo en equipo> cooperar cooperar eicamente con otros

•

rientación a" "o(ro> prioriar tareas !e orma autónoma y eiciente

•

'isposición a" cam-io> a!aptación a "os nueos m:to!os o procesos

•

rientación a" c"iente> c"iente> conocer y satisacer satisacer necesi!a!es necesi!a!es !e "os c"ientes c"ientes

•

Comunicación eectia> transmisión !e inormación !e orma c"ara y concisa

Competencias persona"es • • • • • •

#esponsa-i"i!a! ra-ajo -ajo presión Contro" emociona" Capaci!a! !e an)"isis Se(uri!a! Se(uri!a! !e s mismo +ensamiento ana"tico

#"AN ESTRATE$ICO

'=A.#A$A '* +LA% *S#AG.=C

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N!ESTROS O;.ETIVOS: enien!o en cuenta "a misión !e "a institución "a Caja Arequipa se a p"an p"ante tea! a!o o 3 o-je o-jetitio oss estr estrat at:( :(ic icos os "os "os cua" cua"es es se pres presen enta tan n a contin continuac uación ión&& E rip" rip"ica icarr "os actio actioss tota"e tota"ess ;SH ;SH 2&500 2&500 mi""on mi""onesB esB&& E Lo(rar una renta-i"i!a! superior a" prome!io !e "as 5 m)s (ran!es !e" sect sector or #* #*B& B& E =ncu =ncurs rsio iona narr e@it e@itos osam amen ente te en a" meno menoss un pas pas !e  Am:rica Latina&

+LA% *S#A*.=C

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1& *LA#AC= *LA#AC=% % '*L $A%;AL $A%;AL '* #.A%=FA #.A%=FAC=I% C=I% J ?;%C= ?;%C=%*S %*S 1&1& 1&1& 1&2& 1&2&

Ana"i Ana"ian an neces necesi!a i!a!es !es !e !e "a creac creación ión !e !e un nue nueo o car(o car(o o pues puesto to esta esta-" -"ec ece e "as "as unc uncio ione ness !e" !e" nue nueo o car( car(o o a !ese !esemp mpe< e A%AL=SA S*%=# '* +LA%*A$=*%

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'*SC#=+C=% '* +;*SS> .*#*%* '* C#*'=

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1&1 o!a conocat conocatoria oria !e persona" persona" se rea"iara rea"iara me!iante me!iante comunic comunicación ación interna y e@terna !e "a .erencia !e 'esarro""o Numano yKo !e" a" ee ee !e A!min A!minist istrac ración ión !e +erson +ersona"& a"& Sa"o Sa"o e@cep e@cepcio cione ness que que "a .ere .erenc ncia ia !e 'esa 'esarr rro" o""o "o Numa Numano no !isp !ispon on(a (a por por estra estrate te(i (ia a so"o so"o 2&

rea"iar comunicación interna o e@terna& +ers +erson ona" a" a car( car(o> o> .ere .erent nte e !e 'es 'esarro arro""""o o Numa Numano no o ee ee !e  A!ministración !e +ersona" +ersona" 2&1 AprueAprue-a a y irma irma "a C%DC C%DCA A#=A #=A

#!;"ICACION DE "A CONVOCATORIA C$;%=CAC=I% =%*#%A 1& +ersona" +ersona" a car(o> car(o> Asistent Asistente e !e #ec"utamient #ec"utamiento o y Se"ección Se"ección !e +ersona" +ersona" 1&1 *"a-ora *"a-ora circu"a circu"a !e conoca conocatoria toria in!ican in!ican!o !o "a !irección !irección OeOe- en !one estan "os procesos i(entes 1&2 *na circu"ar !e conocatoria conocatoria a to!os to!os "os !epartamentos !epartamentos y a(encias !e "a institución C$;%=CAC=I% *P*#%A 1& +ersona" +ersona" a car(o> Asiste AsistenteK nteK Au@i"ia Au@i"iarr !e #ec"utamient #ec"utamiento o y Se"ección Se"ección !e +ersona" 2&1 *"a-ora *"a-ora "a conoc conocatoria atoria e@tern e@terna a tenien!o tenien!o como como -ase e" e" ormato ormato !e  A%*P %Q02

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8#gina (>

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$'*L '* C%DCA#=A *P*#%A

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SESIÓN @: SE"ECCIÓN4 IND!CCIÓN  CONTRATACIÓN CONTRATACIÓN DE" REC!RSO REC!R SO H!MANO H!MAN O +#C*S>

1& RE?!ER RE?!ERIMI IMIENT ENTO O DE #ERSON #ERSONA A" #esponsa-"es> Asistente Asistente !e A!ministración !e +ersona" 1&1& 1&1&

Conso onso"i"i! !a "os "os req requer uerimie imient ntos os !e pers person ona a" !e "as "as si( si(uie uientes ntes

uentes> R #equerimiento !e persona" para "as a(enciasK'epartamentos para e" a Asist Asistent enteKA eKAu@ u@i"ia i"iarr #ec"ut #ec"utami amient ento o y Se"ecc Se"ección ión !e +erson +ersona" a" .erencia !e 'esarro""o Numanoee !e A!ministración !e +ersona" 4&1&

o!a

conocatoria !e persona"

se rea"iar) me!iante

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erramienta T* consi!eran!o principa"mente "a e@periencia !e" can!i!ato se(,n "a critici!a! !e "a p"aa& 6&2& 6&2& ?i"t ?i"tra ra "os "os e@pe e@pe!i !ien ente tess pers person ona" a"es es !e acue acuer! r!o o a "os "os requ requis isititos os in!ispensa-"es esta-"eci!os en "a conocatoria y en e" +eri" !e" +ues +uesto to&& Si no e@is e@iste ten n post postu" u"an ante tess apto aptoss mn mnim imo o 3B se !ec" !ec"ar ara a !esie esiert rto o e" con concurs curso o y se rea" rea"i ia a una nuea ea con onocat ocator oria ia&& 'epe 'epen! n!ie ien! n!o o !e "a crit critic ici! i!a! a! !e" !e" pues puesto to se po!r po!r) ) auto autori ria arr "a continui!a! !e" proceso en caso se ten(a menos !e 3 can!i!atos aptos con e" isto -ueno !e" ee !e A!ministración A!ministración !e +ersona"& 6&3& Deriica Deriica que "os postu"ante postu"antess que que apro-aron apro-aron "a ea"ua ea"uación ción curricu"ar  curricu"ar  o

cump"an con "as si(uientes con!iciones> %o ten(an ami"iares en La Caja asta 2!o (ra!o !e aini!a! o

o

consan(uinei!a!& +resenten una c"asiicación cre!iticia 100U norma" o acor!e con

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7&1&3& 7&1&3& #ea"ia #ea"ia "as coor!inacion coor!inaciones es necesarias necesarias para e" !esarro""o !esarro""o !e "a *a"ua *a"uació ción n !e conoci conocimie miento ntos s psico psicot:c t:cnic nica a y psico psico"ó( "ó(ica ica resp respec ectitia aVV se uti"i uti"ia ar) r) "as "as ea" ea"ua uaci cion ones es psic psicot ot:c :cni nica cass y psico"ó(icas que se encuentren i(entes !e acuer!o a "os "ineamientos !e ea"uación correspon!ientes a ca!a puesto esta-"eci!os por A!ministración !e +ersona"& 7&1&4& 7&1&4& *na *na a "a si(uient si(uiente e etapa etapa !e" proces proceso o a "os postu" postu"ant antes es que o-tuieron "os mayores puntajesV !e preerencia se ena a "os 5 primeros !e" ran/in(V sa"o en casos !e procesos masios Ana"istas !e Cr:!ito y #epresentantes !e SericioB !on!e se eniar) a to!os "os apro-a!os& Si en "a primera entreista que!a !esierto e" proceso o se (enera una nuea acante y e@is e@iste ten n can!i! n!i!a atos tos que no an si!o i!o entre ntreista ista!o !oss se coor!inar) con e" !epartamento so"icitante para conocar a "os

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#esponsa-"es> Asistente Asistente K Au@i"iar !e #ec"utamiento y Se"ección !e +ersona" 8&1& 8&1&

=nest =nesti(a i(a en en una etap etapa a preia preia a "a "a entre entreist ista a ina" ina" "as ree reeren rencia ciass

"a-ora"es tenien!o en cuenta "o si(uiente> +ara +ara pos postu"a tu"ant ntes es inte intern rno os se so"i so"ici cita ta a "os "os 'epar eparta tame ment nto os respon responsa sa-"e -"ess "a ,"tima ,"tima ea"u ea"uaci ación ón !e !esemp !esempe .erente !e A(encia A(encia o ee =nme!iato KAu@i"iar !e A!ministración A!ministración !e +ersona"K ra-aja!or  2&1&*ntre 2&1& *ntre(a (a a" persona" persona" por in(resar in(resar persona"ment persona"mente e o a e"ectrónicaB e"ectrónicaB "os si(uientes !ocumentos> R #e"ación !e !ocumentos que ormar)n parte !e su ?i"e +ersona" !e acue acuer! r!o o a" A%*P %*P % 01 'oc 'ocum umen ento toss a pres presen enta tarr para para e" ?i"e ?i"e +ersona"B junto con "as icas y ormatos respectios& R #e("amento =nterno !e ra-ajo&

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in(reso !e acuer!o a "o si(uiente> Si "a eca !e in(reso !e" persona" correspon!e a "os !as 26 27 28 29 30 ó 31 no po!r)n in(resar a "a-orar ya que "a eca !e corte !e p"ani""a es e" !a 25 !e ca!a mes& +or consi(uiente to!as "as personas que re(u"aricen su !ocumentación para esos !as in(resar)n e" !a "unes !e "a primera semana !e" mes si(uie si(uiente nte sa"o sa"o casos casos e@cepc e@cepcion iona"e a"ess y autori autoria!o a!oss por e" ee ee !e  A!ministración !e +ersona"& +ersona"&

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respectios para su inc"usión en remuneraciones pó"ia !e se(uro contro" interno& >& E(a)orac E(a)oraci0n i0n de( Contrato Contrato de Tra) Tra)ajo: ajo: #esponsa-"es> Au@i"iar Au@i"iar !e A!ministración !e +ersona" 4&1& +repara e" contrato respectio tenien!o en cuenta "a -ase "e(a" i(ente e" car(o car(o que asumir) asumir) e" tra-aj tra-aja!o a!or r uni!a! uni!a! or()ni or()nica ca remun remunera eració ción n eca !e in(reso y !uración !e" contrato !e acuer!o a A%*P % 02&

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#esponsa-"es> ra-aja!orK ra-aja!orK Asistente !e A!ministración !e +ersona"

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#ara In-cripci0n de Hijo- o C0nu*e-

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#espo #esponsa nsa-"e -"es> s> .erenc .erencia ia !e 'esarro 'esarro""o ""o Numan NumanoK oK .erenc .erencia ia $ancom $ancomuna una!aK !aK

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1&2&1 1&2&1 'iun! 'iun!e e e" +"an !e Capac Capacita itació ción n apro-a! apro-a!o o a to!as to!as "as

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1&4&1& rimestra"mente rimestra"mente rea"ia reuniones reuniones para ana"iar "os impactos !e "a

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