MOB SBA

Management of Business UNIT 1

Name: Rajae McNish

School Based Assessment

School: Annotto Bay High School Teacher: Ms. L. Lewis Centre #:100352 Candidate #: Date: January 11, 2016 Year: 2015 - 2016 Territory: Jamaica

Table of Content Acknowledgement…………………………………………...................................... 1 Introduction……………………………………………….........................................2 Aims and Objectives………………………………………........................................3 Lit review………………………………………………….........................................4-5 Methodology………………………………………………........................................6-7 Report ……………………………………………………..........................................8-9 Analyses of Interpretation……………………………………....................................9-12 Conclusion……………………………………………………...................................13 Recommendation……………………………………………….................................14 Reference/Bibliography…………………………………………...............................15 Appendices………………………………………………………..............................16 Questionnaire……………………………………………………...............................16-21 Presentation of Data………………………………………………….........................22

Acknowledgement In the preparation of this School Based Assessment (SBA) of the Management of Business (MOB), the researcher would like to first thank my mother for providing the money, encouragement and knowledge needed for the completion of this School Base Assessment (SBA). The researcher sincerely wants to give thank to his teacher Ms. L. Lewis for handing this every venerable topic which as assisted in the widen of my knowledge about Business Establishment, last but not least, I would like to give thanks to the Almighty Lord above who have given me the strength, time and knowledge required to accomplish this School Based Assessment (SBA).

THANK YOU ALL!!

Introduction This School-Based Assessment (SBA) is based on the investigation of Human Resource Management into the Company Computer Corner. This School-Based Assessment will give an over view of the organization before the establishment date.

Aims and Objectives The computer company has objectives similar to those of any firm's IT department. The company must organize resources to deliver computers or computer-related services to customers in a profitable business model. Aims and objectives are part of the computer company's strategic planning process. The researcher objectives of this internal assessment are to:

   

Develop a Strategic Plan Services Critical Business Needs The IT Component

Literature Review Abstract This literature review will examine the impact of the internet on high street shopping. The internet is making it easy to shop online anytime, anywhere. The objective of this research is to measure whether society has a preferred shopping choice, and if so, the reasoning behind this. Whilst sometimes the internet is the most convenient way to shop, it was found the high street is more attractive and offers more interaction and a personal shopping experience for clients, considering the experience of choosing and trying the products for example. Also it is relevant to consider that consumers are easily influenced by cost of the purchase, time saving and practicality.

Methodology Research designed well defined Quantitative Research is used by the researcher; it is more logical and data-led approach which provides a measure of what people think from a statistical and numerical point of view. For example, if you wanted to know how many of your customers support a proposed change in your products or service and how strongly (on a scale) they support it. Quantitative research can gather a large amount of data that can be easily organised and manipulated into reports for analysis. Sample adequately describe

Report

Analysis and Interpretation

Conclusions

Recommendations

References/Bibliography Stimpson, P. Singh, K. (2007) Management of Business for Cape, Unit 1, Cambridge University Press Pg. 178,194 S.Finisterre and L.Payne and J.Reid (2004)Office Administration for CXC. Pg.158

Appendices Questionnaires Please tick an answer where [ ] are provided. 1. What are the equipments used? Printer [ ] Telephones [ ] Photocopier [ ] All of the above [ ] 2. What type of machine is best used for communication? Telephone [ ] Fax machine [ ] Computer [ ] All of the above [ ] 3. How long have you been an employee of this organization? 3-5 months [ ] 6-12 months [ ] 1-4 years [ ] Over 5 years [ ] 4. What do you do when you come to work in the morning? Start working as soon as possible [ ] Clean up work area [ ] Get everything in order [ ] All the above [ ] 5. How do you show good working attitude towards customers on a bad day? By smiling [ ] Show ignorance [ ] Care everyone [ ] 6. How do you show respect to people ? By talking to them aggressive [ ] By talking intelligently [ ] By giving them a bad expression [ ] 7. What are the functions of the Human Resource Department? ________________________________________________________________________ ______________________________________. 8. Why is it important to have a Human Resource Department at Computer Corner? ________________________________________________________________________ ________________________________________.

9. How often does this department update its’ system? [ ] Daily [ ] Weekly [ ] Monthly [ ] Annually

10. What are the types of teams is management involved in? ________________________________________________________________________ ________________________________________________________________________

11. What computer manufacturer do you prefer? HP

Dell

IBM

Toshiba

Gateway

e-Machine

Sony

Whitebox (custom)

Other (please specify)

12. Which brand of software do you prefer? Windows (XP, Vista, 7)

Apple (MAC, OS X)

13. When your computer (desktop or laptop) has a problem, which of these factors is most important in deciding who will fix your pc? Other search engine

Friend/Family member fixes it

Yellow pages (paper version)

Referral from friend/family member

Google

Other (please specify)

14. If you had to pay to have your computer fixed because of a virus infection or Windows error, what is the highest price you would be willing to pay? $65

$75

$85

$95

$105

$115

15. What is an acceptable amount of time to expect the computer to be repaired in (if no parts needed to be ordered)? 3 calendar days

4 calendar days

5 calendar days

3 business days

4 business days

5 business days

16. Computer Takes is always looking for suggestions from our customers or potential customers. Please take just a brief minute and offer up any suggestions you have for our company. Your time and suggestion is much appreciated!