MIS10E_testbank_CH11.doc
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Chapter 11
Managing Knowledge True-False Questions
1.
Knowle Knowledge dge resid residing ing in the the mind mindss of emp employ loyees ees that that has not been been docum document ented ed is is calle called d explicit knowledge. Answer: False
2.
Reference: p. 4#
Difficulty: Medium
Reference: p. 4#
Difficulty: "asy
Reference: p. 4$%4&
Difficulty: Medium
Reference: p. 4&
Knowle Knowledge dge work workers ers are are prima primaril rily y cleri clerical cal and and data data work workers ers who who usua usually lly do not not poss possess ess high high levels of education. Answer: False
.
Difficulty: "asy
)emist )emistruc ructur tured ed info informa rmatio tion n is all the knowle knowledge dge in a firm firm that that resi resides des in the the head headss of experienced employees. Answer: False
+.
Reference: p. 4
)truct )tructure ured d know knowled ledge ge is explic explicit it know knowled ledge ge that that exis exists ts in in info informa rmall docum document ents. s. Answer: False
*.
Difficulty: "asy
"$'s "$'s are formal formal social social netwo networks rks of prof profess ession ionals als and employ employees ees with within in and and outsi outside de the the firm firm who have similar work-related activities and interests. Answer: False
(.
Reference: p. 4!
!he "#$ is a senior senior execu executiv tivee who who is respon responsib sible le for for the the firm firm%s %s knowle knowledge dge manag manageme ement nt program. Answer: False
&.
Difficulty: "asy
Know Knowle ledg dgee is is univ univer ersa sall lly y appl applic icab able le and and easi easily ly move moved. d. Answer: False
.
Reference: p. 4!
Knowle Knowledge dge can can resi reside de in in e-mail e-mail,, voice voice mail mail,, graphi graphics, cs, and unst unstruc ructur tured ed docu docume ments nts as well well as as structured documents. Answer: True
3.
Difficulty: Medium
Difficulty: "asy
Reference: p. 44&
/0 /0 is is platf platform orm depe depende ndent, nt, ope operat rates es over over a minico minicomp mpute uter, r, and and reu reuire iress larg largee amoun amounts ts of bandwidth. Answer: False
Difficulty: Medium
)$'
Reference: p. 4'(
1.
xpert systems are the primary tools used for knowledge discovery. Answer: False
11.
Difficulty: Medium
Reference: p. 4''
Difficulty: "asy
Reference: p. 4''
Difficulty: Medium
Reference: p. 4''
Difficulty: Medium
Reference: p. 4''%4'$
=ecause neural network applications cannot always explain why they arrive at a particular solution, they are not well suited for use in the medical profession. Answer: False
1.
Reference: p. 4'!
:u44y logic systems ;learn< patterns from large uantities of data by sifting through data, searching for relationships, building models, and correcting over and over again the model%s own mistakes. Answer: False
1+.
Difficulty: Medium
:u44y logic can describe a particular phenomenon or process linguistically and then represent that description in a small number of flexible rules. Answer: True
1*.
Reference: p. 4'!
"ase-based reasoning is not well-suited for diagnostic systems in medicine. Answer: False
1(.
Difficulty: "asy
xpert systems work by applying a set of 6789$ rules against a knowledge base, both of which are extracted from human experts. Answer: False
1&.
Reference: p. 4#(
5iven their limitations, expert systems are seldom used for making discrete, highly structured decision-making situations. Answer: False
1.
Difficulty: Medium
xpert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organi4ation. Answer: True
13.
Reference: p. 4')
#ntelligent agents can discover underlying patterns, categories, and behaviors in large data sets. Answer: False
12.
Difficulty: "asy
Difficulty: Medium
Reference: p. 4'$%4'&
#ntelligent agents are used only for specific, repetitive and predictable tasks. Answer: False
Difficulty: Medium
)$#
Reference: p. 4#(
2.
)hopping bots are a form of intelligent agent. Answer: True
Difficulty: Medium
Reference: p. 4#(
Multiple-*+oice Questions 21.
Analysis >hat capability of its new knowledge management system allowed )outhern "ompany to experience greater productivity from its engineers? a. b. c. d.
Knowledge repository xpertise location and management #ntelligent techniues 0earning management
Answer: a
Difficulty: Medium
Reference: p. 4!,%4(
Analysis in terms of categorize 22.
!he percentage of 5ross 8omestic 'roduct of the @nited )tates that is produced by the knowledge and information sectors is estimated to beA a. b. c. d.
2 percent. percent. ( percent. + percent.
Answer: c
23.
Reference: p. 4)
!he flow of events or transactions captured by an organi4ation%s system describesA a. b. c. d.
information. data. wisdom. knowledge.
Answer:
2.
Difficulty: ard
Difficulty: "asy
Reference: p. 4!
xpertise and experience of organi4ational members that has not been formally documented best describesA a. b. c. d.
wisdom. information. data. tacit knowledge.
Answer: d
Difficulty: Medium
)$$
Reference: p. 4!
2&.
Knowledge that resides in the minds of employees that has not been documented is calledA a. b. c. d.
tacit knowledge. organi4ational memory. standard operating procedures. corporate culture.
Answer: a
2(.
change management. knowledge networking. the knowledge value chain. organi4ational learning.
Answer: d
Reference: p. 4
knowledge culture. knowledge discovery. organi4ational and management capital. organi4ational routine.
Answer: c
Difficulty: ard
Reference: p. 44
!hese systems digiti4e, index, and tag documents according to a coherent framework. a. b. c. d.
>ikis "68 8ocument management 0/)
Answer: c
2.
Difficulty: Medium
!he set of business processes, culture, and behavior reuired to obtain value from investments in information systems is one type of A a. b. c. d.
2+.
Reference: p. 4!
"hanging organi4ational behavior by sensing and responding to new experience and knowledge is calledA a. b. c. d.
2*.
Difficulty: Medium
Difficulty: "asy
Reference: p. 4'
!he senior executive responsible for the firm%s knowledge management program is theA a. b. c. d.
"!$. "#$. "K$. "$.
Answer: c
Difficulty: "asy
)$&
Reference: p. 4#
3.
#nformal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests are calledA a. b. c. d.
communities of practice. communities of professionals. communities of interest. communities of knowledge.
Answer: a
31.
b. c. d.
/anagement information systems, decision support systems, and transaction processing systems. nterprise systems, customer support systems, and supply chain management systems. 8atabase management systems, expert systems, and knowledge work systems. nterprise-wide knowledge management systems, knowledge work systems, and intelligent techniues.
Answer: d
Reference: p. 4#
K>) 0/) >ikis "68 systems
Answer: a
Difficulty: "asy
Reference: p. 4#
Difficulty: "asy
Reference: p. 4$
:u44y logic is a type ofA a. b. c. b.
data mining. neural network. intelligent techniue. business intelligence.
Answer: c
3.
Difficulty: ard
!hese are speciali4ed systems built for engineers, scientists, and other knowledge workers charged with discovering and creating new knowledge for a companyA a. b. c. d.
33.
Reference: p. 4#
>hich of the following are maBor types of knowledge management systems? a.
32.
Difficulty: Medium
6 system for organi4ing formal documents and reports in a repository where it can be accessed throughout the organi4ation best describesA a. b. c. d.
database management system. expert system. structured knowledge system. neural network.
Answer: c
Difficulty: Medium
)$,
Reference: p. 4&
'.
Knowledge that already exists inside a firm in the form of formal reports or presentations is categori4ed asA a. b. c. d.
structured knowledge. semistructured knowledge. tacit knowledge. unstructured knowledge.
Answer: a
3(.
K>). knowledge repository. document database. document management system.
Answer:
Reference: p. 4&
nsuring that everyone in the branches had access to the same resources :reeing up partners from client work in order to populate the database nsuring that Bunior employees used the K/ system 'ersuading senior partners from hoarding their personal experience
Answer:
Difficulty: Medium
Reference: p. 44!
$nce a knowledge taxonomy is developed, documents are all CCCCCCCCCC with the proper classification. a. b. c. d.
tagged linked tupled referenced
Answer: a
3.
Difficulty: Medium
>hat management-oriented challenge did )tikeman lliot face in building a successful K/ system? a. b. c. d.
3+.
Reference: pp. 4$%4&
6 collection of internal and external knowledge in a single location for more efficient management and utili4ation by the organi4ation is called aA a. b. c. d.
3*.
Difficulty: "asy
Difficulty: Medium
Reference: p. 44
>hich of the following is a collaboration tool used to support knowledge management systems? a. b. c. d.
=logs >ikis )ocial bookmarking 6ll of the above
Answer: d
Difficulty: Medium
)&(
Reference: pp. 44'%44$
.
6s discussed in the #nteractive )essionA !echnology, what is one of the drawbacks to using social bookmarking within a corporate knowledge management system? a. b. c. d.
0ack of standards in taxonomy 0ack of integration with other products 0ack of ability to categori4e bookmarks 'roliferation and duplication of bookmarks
Answer: a
1.
investment workstation. organi4ational learning system. employee enrichment system. learning management system.
Answer: d
Reference: p. 44$
office systems. schools and universities. imaging systems. data transferring systems.
Answer: a
Difficulty: Medium
Reference: p. 44&
6 CCCCCCCCCCCCCCCCCCCCCCCC is very important to a knowledge worker%s system. a. b. c. d.
careful filing system financial analysis system "68 capability user-friendly interface
Answer: d
.
Difficulty: Medium
/ost knowledge workers reuire speciali4ed knowledge work systems, but they also rely onA a. b. c. d.
3.
Reference: p. 44#
!ools for the management, delivery, tracking, and assessment of various types of employee learning best describesA a. b. c. d.
2.
Difficulty: Medium
Difficulty: Medium
Reference: p. 44,
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC often are designed and optimi4ed for the specific tasks to be performed. a. b. c. d.
5raphics programs Knowledge workstations irtual simulators "68 stations
Answer:
Difficulty: Medium
)&)
Reference: p. 44,
&.
"689"6/ workstationsA a. b. c. d.
provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. provide an important source of expertise for organi4ations. allow groups to work together on documents. are high-end '"s used in the financial sector to analy4e trading situations instantaneously and facilitate portfolio management.
Answer: a
(.
"omputer-aided design 38 visuali4ation #nvestment workstations "ase-based reasoning
Answer: d
Reference: pp. 44,%4')
Knowledge networks "ase based reasoning "omputer-aided design /0
Answer:
Difficulty: ard
Reference: p. 4')%4#)
irtual reality applications for the >eb use a standard calledA a. b. c. d.
"688#) /0 K>) !"'9#'
Answer:
.
Difficulty: ard
>hich of the following is a type of intelligent techniue? a. b. c. d.
4&.
Reference: p. 4')
>hich of the following would not be classified as a knowledge work system? a. b. c. d.
4$.
Difficulty: Medium
Difficulty: Medium
Reference: p. 4'(
irtual reality systemsA a. b. c. d.
provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. provide an important source of expertise for organi4ations. allow groups to work together on documents. provide architects, engineers, and medical workers with precise, photorealistic simulations of obBects.
Answer: d
Difficulty: Medium
)&!
Reference: p. 4'(
&.
#nvestment workstationsA a. b. c. d.
provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. provide an important source of expertise for organi4ations. allow groups to work together on documents. are high-end '"s used in the financial sector to analy4e trading situations instantaneously and facilitate portfolio management.
Answer: d
&1.
xpert systems !ransaction processing systems "ase-based reasoning 8ata mining
Answer: d
Reference: p. 4')
xpert systems "ase-based reasoning :u44y logic 7eural networks
Answer: d
Difficulty: ard
Reference: p. 4')
!echnology that consists of computer-based systems that attempt to emulate human behavior is calledA a. b. c. d.
fu44y logic. neural networks. 6# technology. genetic algorithms.
Answer: c
&.
Difficulty: Medium
>hich of the following are not used to capture tacit knowledge? a. b. c. d.
&3.
Reference: p. 4')
>hich of the following is used for knowledge discovery? a. b. c. d.
&2.
Difficulty: "asy
Difficulty: Medium
Reference: p. 4'!
6n inference engine isA a. b. c. d.
a strategy for searching the rule base in an expert system that begins with information entered by the user. the programming environment of an expert system. a method of organi4ing expert system knowledge into chunks. a strategy used to search through the rule base in an expert system by forward chaining or backward chaining.
Answer: d
Difficulty: Medium
)&
Reference: p. 4'!
&&.
:orward chaining isA a. b. c. d.
a strategy for searching the rule base in an expert system that begins with information entered by the user. the programming environment of an expert system. a method of organi4ing expert system knowledge into chunks. a strategy for searching the rule base in an expert system that begins with a hypothesis.
Answer: a
&(.
b. c. d.
a strategy for searching the rule base in an expert system that begins with information entered by the user. the programming environment of an expert system. a method of organi4ing expert system knowledge into chunks. a strategy for searching the rule base in an expert system that begins with a hypothesis.
Answer: d
Difficulty: Medium
Reference: p. 4'!
>hich of the following is the expert system used by "ountrywide :unding "orp. to make preliminary creditworthiness decisions on loan reuests? a. b. c. d.
6sk/e 60 "0@) "=
Answer: c
&+.
Reference: p. 4'!
=ackward chaining isA a.
&*.
Difficulty: Medium
Difficulty: ard
Reference: p. 4'4
xpert systemsA a. b. c. d.
solve problems too difficult for human experts. are based on 8$ >D#0 rules. work in very limited domains. share characteristics with mainframe computing.
Answer: c
Difficulty: Medium
)&4
Reference: p. 4'4
&.
Analysis #t is unlikely you could represent the knowledge in the Encyclopedia Britannica with an expert system becauseA a. b. c. d.
there is no one expert who understands all the material contained within the encyclopedia. the knowledge changes radically over a short time. not all the knowledge in the encyclopedia can be represented in the form of #:-!D7 rules. the knowledge is too general.
Answer: c
Difficulty: Medium
Reference: p. 4'4
Analysis in terms of appraise (.
irtually all expert systems deal with problems ofA a. b. c. d.
policy development. classification. logic and control. high complexity.
Answer:
(1.
Reference: p. 4''
xpert systems are expensive and time-consuming to maintainA a. b. c. d.
because their rule base is so complex. because they rely on euipment that becomes outdated. because their rules must be reprogrammed every time there is a change in the environment, which in turn may change the applicable rules because only the person who created the system knows exactly how it works, and may not be available when changes are needed.
Answer: c
(2.
Difficulty: ard
Difficulty: ard
Reference: p. 4''
#n this techniue, descriptions of past experiences of human specialists are stored in a database for later retrieval when the user encounters a situation with similar characteristics. a. b. c. d.
"= :u44y logic 8ata mining 0/)
Answer: a
Difficulty: "asy
)&'
Reference: p. 4''
(3.
Evaluation Eou are an automotive engineer working on an application that will automatically parallel park a car. !he intelligent techniue you may find most useful isA a. b. c. d.
case-based reasoning. artificial intelligence. fu44y logic. expert system.
Answer: c
Difficulty: Medium
Reference: pp. 4''%4'$
Evaluation in terms of choose (.
Dardware and software that attempts to emulate the processing patterns of the biological brain best describesA a. b. c. d.
neural network. expert system. case-based reasoning. fu44y logic.
Answer: a
(&.
Reference: p. 4'$
5enetic algorithmsA a. b. c. d.
develop solutions to particular problems using fitness, crossover, and mutation. represent knowledge as groups of characteristics. do not work for most problems. are based on logic.
Answer: a
((.
Difficulty: Medium
Difficulty: Medium
Reference: p. 4'&%4',
>hich of the following describes a difference between neural networks and genetic algorithms? a. b. c. d.
5enetic algorithms are designed to process large amounts of information. 5enetic algorithms are a type of knowledge discovery, while neural networks are an intelligent techniue. 7eural networks are programmed to ;learnhat type of intelligent techniues helped 'rocter F 5amble determine the most efficient methods for their trucks to deliver goods? a. b. c. d.
:u44y logic #ntelligent agents 5enetic algorithms 7one of the above
Answer:
(.
Reference: p. 4#(
Difficulty: Medium
Reference: p. 4#(
Analysis !o automate routine tasks to help firms search f or and filter information for use in electronic commerce and supply chain management a firm would most likely useA a. b. c. d.
"68 systems. virtual reality systems. fu44y logic systems. intelligent agents.
Answer: d
Difficulty: Medium
Reference: p. 4#(
Analysis in terms of categorize *.
Analysis 6ccording to the case study, =oeing%s decision to implement new knowledge management systems for its engineers was based on effecting what generic strategy to overcome market forces? a. b. c. d.
:ocus on market niche )trengthen customer and supplier intimacy 0ow-cost leadership 'roduct differentiation
Answer: c
Difficulty: Medium
Analysis in terms of categorize
)&$
Reference: p. 4##
Fill /n t+e 0lan1s *1.
Wisdom is thought to be the collective and individual experience of applying knowledge to the solution of problems. Difficulty: "asy
*2.
Structured knowledge is explicit knowledge that exists in formal documents, as well as in formal rules that organi4ations derive by observing experts and their decision-making behaviors. Difficulty: "asy
*3.
Reference: p. 4'!
6GnH knowledge engineer is similar to a traditional systems analysts but has special expertise in eliciting information and expertise from other professionals. Difficulty: "asy
+.
Reference: p. 4'!
!he strategy used to search through the rule base is called the in"erence engine. Difficulty: "asy
*.
Reference: p. 44,
!he model of human knowledge used by expert systems is called the knowledge !ase. Difficulty: "asy
*+.
Reference: p. 44$
Computer aided design (CA) automates the creation and revision of designs, using computers and sophisticated graphics software. Difficulty: "asy
**.
Reference: p. 44
6 learning management system (LMS) provides tools for the management, delivery, tracking, and assessment of various types of employee learning and training. Difficulty: Medium
*(.
Reference: p. 4,
6 taxonomy is a scheme for classifying information and knowledge in such a way that it can be easily accessed. Difficulty: Medium
*&.
Reference: pp. 4$%4&
Knowledge network systems are also known as expertise location and management systems. Difficulty: Medium
*.
Reference: p. 4!
Reference: p. 4'4
)ystems that integrate genetic algorithms, fu44y logic, neural networks, and expert systems are called hy!rid A# systems. Difficulty: Medium
)&&
Reference: p. 4#(
"ssay Questions +1.
Evaluate 2+at is 1nowledge management3 2+at types of 1nowledge mig+t a company suc+ as a tai ser5ice +a5e6 and could a tai ser5ice enefit from 1nowledge management3
Knowledge management is the set of processes developed in an organi4ation to create, gather, store, disseminate, and apply the firm%s knowledge. 6 taxi company%s knowledge might include explicit knowledge, such as maps and routes between destinations. !acit knowledge would include the experience of drivers, such as the best alternate routes between destinations or passenger needs. 6 taxi service might benefit from a system that gave drivers guides on routes that included alternate routes drivers had found. #t might benefit from a learning management system that trained drivers for locations, destinations, and alternate routes. Difficulty: "asy
Reference: p. 44
Evaluate in terms of appraise +2.
Synthesis 0riefly outline t+e 1nowledge management c+ain as it mig+t apply to t+e online catalog system of a pulic lirary.
)teps in the knowledge management chain includeA •
• •
•
•
Ac7uisition. :or an online catalog of a library this would be getting the book data into digital format. 8torage. !his would involve the systems for storing this data, perhaps a central server. Dissemination. !he library would need to determine how the card catalog information is accessed by the public or by staff. Application. !his would involve the card catalog becoming part of the library%s business processes. :or example, the card catalog would be linked to a system of borrowing, so that users would know from the card catalog whether a book was out on loan. Management and organi9ational acti5ities. !his would entail using the system with a card catalog base for other services, perhaps linking up to a wider library system to share resources, information, or book loaning between systems. Difficulty: Medium
Synthesis in terms of model
)&,
Reference: p. 44
+3.
/dentify t+e t+ree maor types of 1nowledge management systems. ;ro5ide two eamples of eac+.
!he maBor types of knowledge management systems are enterprise knowledge management systems, knowledge work systems, and intelligent techniues. nterprise knowledge management systems includeA )tructured knowledge systems, semistructured knowledge systems, learning management systems, and knowledge networks. Knowledge work systems includeA "omputer-aided design systems, virtual reality systems, and financial investment workstations. #ntelligent techniues includeA 8ata mining, expert systems, case-based reasoning, fu44y logic, neural networks, genetic algorithms, hybrid 6# systems, and intelligent agents. Difficulty: "asy
+.
Reference: pp. 4$%4#(
ow can 1nowledge e gat+ered from t+e personal and undocumented epertise of professionals wit+in a firm3 ou +a5e een +ired y a small arc+itectural firm interested in implementing a 1nowledge management system. 2+at features do you t+in1 would e of most enefit to t+em3
!he ability to store structured documents, such as plans, blueprintsJ collaboration tools, the ability to reference up-to-date local or national building codes, a system for storing case studies, best practices, and corporate standards. Difficulty: ard
Reference: pp. 4,%'#
Evaluation in terms of appraise, assess
),
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