MIS in Infosys

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c Infosys International Inc. has a solidc reputation as a business and information technology consulting company. Infosys International has been providing business and information technology consulting services to our clients for over 20 years. This document is a result of brief study about the information system used in the management of the industry.

  

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  Infosys Technologies Limited (Infosys), incorporated on July 2, 1981, is a global technology services firm that defines, designs and delivers information technology (IT)-enabled business solutions to its clients. The Company provides end-to-end business solutions that leverage technology for its clients, including consulting, design, development, software re-engineering, maintenance, systems integration, package evaluation, and implementation and infrastructure management services. Whole of the organization can be described as:

  

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! cuartners in building InformationcInfrastructure for the New Economy  cmong highest market capitalizationcamong IT services o c companies on the N
 c  c Forbes¶ list of ³20 for 2000´ c  c EI-CMM level 5 and I -9001 c  c Global presence c c ver 8000 people strong, and growing c

c 220+ clients including 32 new clients in c 1 FY 2001 c

II. ^
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 The Information ystems
epartment is responsible for the coordination and strategic planning of information system technology for all departments under the Board of County Commissioners. This includes management of a multi-participant Geographic Information/Land Management ystem (GI ), coordination and support of the County's uroject/Work Management software, the enterprise based racle Business suite and the establishment of progressive technical standards in an open system environment. The department is also responsible for the installation and maintenance of telecommunication systems and network facilities used by the county enterprise.

  

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! c ll organizational learning is leveraged in delivering business advantage to the customer. s with MI the organization becomes easily approachable and transparent to customer. c  c Every related person must have the full backing of the organization¶s information behind

him/her c ± Customer fronting c ± ulanning and decision-making ± Internal customer service c Nothing but an effective MI can do this. c

IV.

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! cBetter quality because of bettercinformation support and better decision making.  c Better Revenue uroductivity (reuse, cycle time reduction, virtual teamwork). Every person retains knowledge of inventory and the products. c o c Reduced Risk (diversify into new technologies, domains, geographical areas, services,

resource interchangeability). Information about market trends, competitor activities is readily available. c  c Greater Market wareness c  c Higher Revenue Growth. ll of the above factors will combine to increase revenue. c   

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  By  implementing MI the Infosys wants to be an organization U where every action is fully enabled by the power of information; U which truly believes in leveraging knowledge for innovation; U

where every employee is empowered by the information of every other employee;

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which is a globally respected information leader.

  

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  @ uromote a sharing culture. s through MI

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information of each person will be available to every other person. Build and sustain momentum. fter the huge efforts of implementing MI the organization must gain increased revenues.

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eploy IT infrastructure. To implement MI the whole system has to be made online. Ensure quality of content. The information provided by the system must be relevant and up to date.

   VII.0  
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 MI is supposed to start at 1992 at Infosys, when it became a body of knowledge by increase in popularity. fter that the progress just went on and on.  1992: Body of Knowledge 1993: 1994: 1995: Technical bulletin, online learning 1996: Companywide Intranet ( parsh) 1997: Marketing system, process assets, 1998: uroject leaders¶ toolkit 

1999: ueople Knowledge Map, organization wide KM initiative 2000: Integrated Kshop portal   'c
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   ! c eminars and best practice sessions c  c Marketing systems c c o c urocess ssets & Capability Baselines c  c Body of Knowledge c  c n-line learning mechanisms c  c dyssey c c uroject Leader¶s tool-kit c

c parsh: the company-wide intranet c  c uersonal pages c Technical Bulletin Board c ! cueople-Knowledge Map c  c    c  c  

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c c To implement MI information is classified as following by the MI management of Infosys:  


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  m Industry specific Information ssets m Body of Knowledge m uroject napshot
ocuments m Internal White uapers & Reports m Reusable rtifacts m
iscussion Groups, Chat essions m Internal Fs etc.   0 

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  m Glossary of business and Technical Terms m Technology ummaries m nline Journals & books m External White uapers and Reports m Technology and Business News m External Fs etc.  fter collecting all such information it has to be managed and must be placed where it fits. For this Infosys designed a content management process whose block diagram is shown below:

  

                            
c!cContent management in Infosys

   

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c c   The urocess rchitecture  1. urocesses to facilitate informationcsharing and reuse± process redesign  / urocess to ensure content quality and currency ± reviewers and gurus    o c urocess for MI effectiveness measures ±uersonal interviews c ±surveys c  c urocess for MI benefits measurement c  To implement such processes the management designed the following technological deployment architecture:

                                          

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ccTechnological deployment architecture of implementing MI in Infosys

 

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  Knowledge management is important to software engineering because organizations need more than just human capital to successfully distribute and use their employees' knowledge. Knowledge might be inexpensive, but effectively using and managing is not.

   Infosys Technologies¶ KM vision is to be an organization where every action is fully enabled by the power of knowledge; which truly believes in leveraging knowledge for innovation; where every employee is empowered by the knowledge of every other employee; which is a globally respected knowledge leader.

 For this Infosys designed a Knowledge hop uortal whose one snapshot is given below:

                                                 

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cocKnowledge hop uortal of Infosys.

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  When information systems are designed to provide information needed for effective decision making by managers, they are called management information systems. MI is a formal system for providing management with accurate and timely information necessary for decision making.     The system provides information on the past, present and project future and on relevant events inside and outside the organization. It may be defined as a planned and integrated system for gathering relevant data, converting it in to right information and supplying the same to the concerned executives. The main purpose of MI is to provide the right information to the right people at the right time.



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ë4]http://urbanindia.nic.in/publicinfo/swm/



ë1]http://www.computer.org/portal/web/csdl/doi/ 10.1109/M .2002.1003455





ë5] nand K., ³ study on MI process and application in banking sector and Bu companies,´ Êouth Asia University Mysore, 2001. 







ë2]http://www.ikmagazine.com/xq/asp/sid.0/artic leid.4F5126859FEE439481EF965189
36EF/e Title.Learn_once_use_anywhere/qx/display.htm 



 

 

ë6] Waman . Jawadekar, Management th Information Êystem- Text and Cases,´ 4 ed., 2010. 



ë3]http://misasia.com/opinion__and__blogs/colu mnists/infosys-too-conservative