Micromax Consumer Complaint

 

BEFORE THE DISTRICT CONSUMER DISPUTE REDRESSAL FORUM, REWARI

Nishant Yadav S/o Shri Satya Narayan Yadav, resident of VPOKhandora, Tehsil-Bawal, District-Rewari --- !o"#lainant V/s

$

Kh% h%s shi ! !o o"" ""% %nicatio ion n ! !e entre re, , Sho# No&'$, O##osite (D)! Ban* Near +%liyani S%#er Store, Rewari thro%h its Pro#rietor

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Shar"a ! !o o""%nication, .., 0rya Sa"a1 Road, Teliwara, Rewari thro%h its Pro#rietor 2on% Shar"a



2ic icr ro"a3 4 4n nfor"atic ics s 5 5i i"ite ted d, !or#orate Office 2icro"a3 (o%se, 678, 9dyo Vihar, Phase-V, +%raon, (aryana, 4ND40 thro%h its 2anain Director



Kissan :lectronics, Railway Road, Rewari thro%h its Pro#rietor ---- Res#ondents

COMPLAINT UNDER SECTION 12 OF THE CONSUMER PROTECTION ACT

 

Res#ected Sir, The co" co"#la #lainan inant t "os "ost t

res res#ec #ectf%l tf%lly ly s%;" s%;"its its as

%nder.$

No7$.. No7 $...$' .$'..6 ..67& 7&$ $

and cha chane ned d

thi this s

and in

42:4

the ;ill also

and iven a #hotoco#y of the ;ill to the co"#lainant and sa said id th that at

or ori iin inal al ;i ;ill ll

co"# co "#an any y

Th This is

serv se rvic ice, e,

%n %nfa fair ir

sh show ows s tr trad ade e

th the e

wi will ll ;e ret retai aine ned d

ne nel li ien ence ce, ,

#r #rac acti tice ce

on

th the e

;y the

de defi fici cien ency cy #a #art rt

in

of

th the e

no

was

res#ondents

8

That

the

"o;ile

als lso o

fa%lty

re#laced

fro"

the

;y

very

the

res#ondent

;einni nin n

4t

has

sa" a"e e

#ro;le" which has ;een faced in the first "o;ile ie

 

networ* #ro;le" ie its sinal rece#tion strenth is #oor, #oo r,

ri rine ner r

s# s#ea* ea*er er

do does es

no not t

ri rin n, ,

vi; vi;ra rato tor r

of

th the e

"o;ile does not wor* "any of the ti"es The "o;ile has han ha nin in 

#r #ro; o;le le" "

al also so

an and d

th the e

#h #hot oto o

@% @%al alit ity y

of

th the e

#hotos ta*en ;y the "o;ile is very #oor ;eside it has ' 2ea Pi3el ca"era )or rectification of the a;ove said #ro;le"s the co"#lainant visited res#ondent no on & arch ar ch

&. &.$. $.

loner

;% ;%t t

the

th the e

service

Res#ond Res# ondent ent no no  the

new

co conc ncer erne ned d

iv iven en

service

#e #ers rson on

center

of

of

we

2icro"a3

the add addres ress s

center

sa said id

ar are e

no

"o;ile

of Res# Res#ond ondent ent No No& &

2icro"a3

"o;ile

Then

co"#lainant co"#lai nant visited Res#ond Res#ondent ent No& on the sa"e day for rectification of the a;ove said #ro;le"s, ;%t in vein Res#o Res #ond nden ent t

No No& &

sai said d

to

th the e

co" co"#l #lai aina nant nt

th that at

we

ca can n

only chane the riner s#ea*er after availa;ility and Res es# #ondent

No&

al als so

said

that

th the ere

is

no

othe her r

#ro;le" in the "o;ile Then Res#ondent No& iven his visitin card to the co"#lainant and said yo% can call on this n%";er for availa;ility of the riner s#ea*er The

co"#lainant

No7?$ No7 ?$.'. .'..7 .7

called

of

"any

Res Res#ond #ondent ent

ti"es

No No& &

for

on

the

2o;ile

avai availa; la;ilit ility y

of

riner s#ea*er, ;%t Res#ondent No& always said to the co"#l co" #lai aina nant nt th that at we ha have ve "a "aile iled d to the co co"#a "#any ny, , wh when en the s# s#ea ea*er *er is

av avai aila; la;le le the then n

we ca can n

ch chan ane e it it 

The

co"#lainant visited "any ti"es Res#ondent No& in the "onth of 2arch, 0#ril, 2ay, >%ne, >%ly and 0%%st &.$. for re recti ctifi fica cati tion on of th the e a; a;ove ove sai said d #r #ro; o;le le"s, "s, ;% ;%t t in vein The Res#ondent No& always said the sa"e thin The co" co"#lai #lainan nant t 0%% 0% %st st written writ ten

&. &.$. $., ,

vis visited ited Res#on Res#onden dent t

;% ;%t t

co" co"#lai #laint nt

in

ve vein in 

dat dated-& ed-&. .

Th Then en 0% 0%%st %st

No No& &

last lastly ly

co co"# "#la lain inan ant t &.$.

to

on

$?

se sent nt

a

Res Res#on #ondent dent

No ;%t no re#ly received ;ac* and no action has ;een ta*en so far This shows the nelience, deficiency in

 

serv se rvic ice, e,

%n %nfa fair ir

tr trad ade e

#r #rac acti tice ce

on

th the e

#a #art rt

of

th the e

res#ondents

?

Th That at a aft fter er n not ot r rec ecei eivi vin n a any ny s sat atis isfa fact ctor ory y re res# s#on onse se f fro ro" " res#o res #ond nden ents ts

The

co" co"#l #lai ainan nant t

#%r #%rch chas ased ed

a

ne new w

"o "o;il ;ile e

"a*e Kar;onn "odel K!-&. K!-&. on && >%ne &.$. vide ;ill no ''8' for an a"o%nt of Rs$8../- fro" Res#ondent No$ 4t

is

d%e

to

non-res#onse

fro"

res#ondents,

the

co"#lainant had to #%rchase a new "o;ile

7

That

after

every

effort

of

the

co"#lainant

the

res#ondentAs are ada"ant not to rectify the fa%lt and re# e#l lace

the

res#ondents

a;ove co"es

sai aid d

"o;ile le, ,

%nder

so

the

deficiency

act in

of

th the e

service,

nelie nel ience, nce, %nfai %nfair r tra trade de #ra #racti ctice ce on the #art of the res#ondents

$.

Tha That t the co" co"#l #lain ainan ant t resi reside des s in Rewa Rewari ri and re res# s#on onden dents ts no $,& and  also havin offices at Rewari, which is within the 1%risdiction 1%risdiction of the (onA;le )or%" )or%"  (ence the (onA;le )or%" has ot 1%risdiction 1%risdiction and entertain to try the #resent co"#laint

$$

Tha That t a co% co%rt rt f fees ees o of f Rs $ $.. ..//- ha has s ;e ;een en af affi fi3ed 3ed o on n the co"#laint in the sha#e #ostal order

$& $& 

Tha hat t

no

other

co"#lai ain nt

is

#endin in 

in

any

co%rt

of

4ndia for the sa"e ca%se of action

$ $ 

Th That at the res res#o #ond nden ents ts hav have e do done ne the act of ne nel li ien ence ce, , deficiency deficie ncy in service and %nfair trade #racti #ractice ce and the co"# co "#la lain inan ant t

fa face ced d

"onetary harass"ent

"e "ent ntal al

ha hara rass ss"e "ent nt, ,

#h #hys ysic ical al

an and d

 

$ $ 

Th Tha at

the

Res#on ond dents

are

ne el lient



there ha has s

;een

deficiency in service on their #arts and done %nfair trade tra de

#r #rac acti tices ces 

The

co" co"#l #lai aina nant nt

ha has s

#hysica #hys ically, lly, "en "ental tally ly The co" co"#lai #lainan nant t et co" co"#e #ens nsati ation on awa aw arded

in

of

favor

Rs Rs&. &... .../ ./-, -, of

;e ;een en

is ent entitle itled d

wh which ich "a "ay y

co"# "#l lainant

ha hara rasse ssed d

an and d

*i *indl ndly y

aa ai inst

to ;e the

Res#ondents

$'

That Th at

th the e

re res# s#on onde dent nts s

"a "ay y

;e

f%ll f% ll

a" a"o% o%nt nt

of

th the e

"o "o;i ;ile le

co"# co "#en ensa sati tion on

to

th the e

t% t%ne ne

di dire rect cted ed wi with th

of

$? $?C C

to

re ref% f%nd nd

# #a a

Rs Rs &..../-

"ay

th the e

in inte tere rest st, , also

;e

awarded for "ental, #hysical and financial harass"ent and an d

li liti tia ati tion on

ch char are es s

to

th the e

t% t%ne ne

of

R R'' ''.. ..//-

"a "ay y

also ;e awarded or any other award which the (onA;le )or%" dee"s fit

Kee#i Kee #in n in vi view ew of th the e a;o a;ove ve fa fact cts s an and d ci circ rc%"s %"sta tanc nces es co"#lainant "ost res#ectf%lly #rays that res#ondents "ay ;e directed to ref%nd the f%ll a"o%nt of the "o;ile with $?C #a interest, co"#ensation to the t%ne of Rs&..../- "ay also

;e

awarded

for

"ental,

#hysical

and

financial

harass"ent and litiation chares to the t%ne of R''../"ay also ;e awarded in the line of nat%ral 1%stice or any other award which the (onA;le )or%" dee"s fit Complainant Nishant Ya Yad dav S/o Shri Sa Sat tya Narayan Yadav, resident of VPOKhandora,Tehs Khando ra,Tehsil-Bawa il-Bawal, l, Distric DistricttRewari  V!i"i#ation$% Verified that the contents of this co"#laint  V!i"i#ation$% are tr%e and correct to the ;est of "y *nowlede and ;elief

P50!:< Rewari Date