MANAGEMENT DEVELOMENT INSTITUTE
INTERNATIONAL BUSINESS COMMUNICATION DIPLOMA 1 - ICM
COURSE CONTENT
1.
INTRODUCTION TO COMMUNICATION
-
The process of communication communication
-
The meaning of words
-
Verbal and Non-verbal communication
-
Barriers of communication communication
-
The context or situation in communication
-
Planning the message
-
Why? Who? Where? When? What? How? Review past questions and answers
2. VERBAL ORAL COMMUNICATION -
Overview of verbal OR oral communication communication
a. Speaking effectively -
Basic speaking skills
-
Qualities to aim for when speaking
b. Communicating Communicating in groups -
Advantages of groups
-
Disadvantages Disadvantages of groups
-
Factors affecting group effectiveness
-
Making groups and communicate work
-
Review past questions and answers
3. NON-VERBAL COMMUNICATION -
Non-verbal clues in communication communication
-
Human interaction and non-verbal communication
-
Metacommunication and paralanguage
-
The language of silence
-
The language of time
-
Body language and kinesics
-
The underlying psychology: NLP, EI and TA
-
Conflict between verbal and non-verbal communication
-
The importance of paralanguage in human interaction Review of past questions and answers
Prepared by: Modou Alieu Cham
Email:
[email protected] Email:
[email protected] Mob: 700-8811/370-8811
Page 1
4. LISTENING -
Listening - the neglected skill
-
Reasons for improving listening
-
Are u a good listener
-
Ten aids to good listening
-
Review past questions and answers
5. TALKING ON THE PHONE -
Telephone problems
-
Basic telephone rules
-
Switchboard operators
-
Making a call
-
Gathering information by telephone
-
Answering the telephone
-
Voicemail
-
Mobile phone manners
-
Good telephoning
-
Review past questions and answers
6. INTERVIEWING -
What is an interview
-
The purpose of the interview
-
Types of interview information
-
How to plan an interview
-
Structuring the interview
-
How to question and probe
-
Review past questions and answers
7. BEING INTERVIEWED FOR A JOB -
Preparing – the organization
-
Preparing – yourself
-
At the interview
-
Tips to remember
-
How to prepare when being interviewed for a job
-
Review past questions and answers
8. RUNNING AND TAKING PART IN MEETINGS -
Chairing meetings
-
Decision-making methods
-
Responsibilities of participants
-
Duties of officers and members
Prepared by: Modou Alieu Cham
Email:
[email protected] Mob: 700-8811/370-8811
Page 2
-
The agenda
-
The minutes
-
Videoconferencing and audio conferencing
-
Formal procedure
9.
PUBLIC SPEAKING
-
Techniques of public speaking
-
Preparation
-
Developing the material
-
Opening the talk
-
Closing the talk
-
Uses of notes
-
Practicing the talk
-
Room and platform layout
-
Delivering of the talk
-
Being a good speaker
-
Review past questions and answers
10. FASTER READING -
How do you read
-
The physical process of reading
-
Ways of increasing your vocabulary
-
Faster reading
-
Review past questions and answers
11. METHODS OF BETTER READING -
Determine the reading priorities
-
Scanning
-
Skimming
-
SQ3R methods of reading
-
Review past questions and answer
12. WRITTEN COMMUNICATI ON A. Writing Business Letters B. Writing Reports and Proposals, minutes C. Writing CVs D. Writing Memos, Emails, Forms, Fax, Postcards and Reply cards, and Questionnaires -
Review past questions and answers
13. APPLYING FOR A JOB -
What sort of job do you want?
-
What is available and what are u looking for?
Prepared by: Modou Alieu Cham
Email:
[email protected] Mob: 700-8811/370-8811
Page 3
-
The application itself
-
Job hunting on the internet
-
Review past questions and answers
14. VISUAL COMMUNICATION -
When is visual communication needed in the communication process?
-
When to use visual communication Aids
-
Presentation in communication and its manners
-
Presenting different kinds of Data information effectively
-
Review past questions and answers
15. USING VISUAL AIDS -
General principles
-
How? And When to use the different visual aids
-
Points to remember about visual aids
-
Review past questions and answers
Resources: Textbook(s): -
Mastering communication, Nicky Stanton Communicating effectively, Robbins and Judge 13e
Course setting:
Class assignments after every chapter
Test after every four chapters
Group assignments and presentation
Prepared by: Modou Alieu Cham
Email:
[email protected] Mob: 700-8811/370-8811
Page 4
