Master Thesis- Ramesh Ramhit Tripathi

Mass gathering at a sporting event: Crowd management at Wankhede stadium, Mumbai Submitted in partial fulfilment of the requirements for the degree of Master of Science in Disaster Management

Submitted by:

Ramesh Ramhit Tripathi M2013DM020 Under the guidance of:

Dr. Biswanath Dash

Jamshetji Tata Center for Disaster Management Tata Institute of Social Sciences 2015

Jamshetji Tata Centre for Disaster Management Tata Institute of Social Sciences 2013-2015

Mass gathering at a sporting event: Crowd Management at Wankhede stadium, Mumbai Submitted in partial fulfilment of the requirements for the degree of Master of Science in Disaster Management

Ramesh Ramhit Tripathi

DECLARATION

I, Ramesh Ramhit Tripathi, hereby declare that the research titled, ‗Mass gathering at a sporting event: Crowd management at Wankhede stadium, Mumbai‘, has been done by me, under the guidance Dr. Biswanath Dash, Jamshetji Tata Centre for Disaster Management, Tata Institute of Social Sciences, Mumbai, India. This research is original and has never formed the basis for the award of any degree, diploma or certificate of this or any other university previously to the best of my knowledge.

Ramesh Ramhit Tripathi

Dr. Biswanath Dash

Date

Assistant Professor Jamshetji Tata Center for Disaster Management Tata Institute of Social Sciences

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Certificate This is to certify that the dissertation entitled ―Mass gathering at a sporting event: crowd management at Wankhede stadium, Mumbai‖ is the record of original work done by Ramesh Ramhit Tripathi under my guidance. The results of the research presented in this dissertation have not previously formed the basis for the award of any degree, diploma or certificate of this or any other university.

Dr. Biswanath Dash Date

Assistant Professor Jamshetji Tata Center for Disaster Management Tata Institute of Social Sciences

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Acknowledgement As I sum up draft of my research, I appreciatively reminisce the contribution of all those people without their contribution; this research would have never taken its present form. First and foremost, I would like to extend my gratitude and genuine appreciation to my guide, Dr. Biswanath Dash, for his help and support, beneficial suggestion in completion of this dissertation.

I would like to express my acknowledgement to all who gave any kind of support and information to me in completing this research. I would also like to thank all members of JTCDM, TISS for their time, co-operation and assistance.

My sincere thanks must go to my family and friends for their support, words and insight that guided and shaped my life. Lastly, I am thankful to that power that always inspires me to take right step in the journey of success of our life.

Ramesh Ramhit Tripathi

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Table of contents Chapter 1- Introduction………………………………………………………………….1 1.1 Background of the study………………………………………………………………..1 1.2 Research questions……………………………………………………………………..5 1.3 Research Aim and Objectives………………………………………………………….6 1.4 Research Design……………………………………………………………………….6 1.4.1

Methodology………………………………………………………………………..7

1.4.1.1 Limitations to the study…………..………………………………………………...9 1.4.1.2 Ethical Concerns…………………………………………………………………….10 1.5 Scope of the study………………………………………………………………………10 1.6 Importance and Contribution of research….................................................................................10 1.7 Research Focus………………………………………………………………………….………10 1.8 Chapter Outline…………………………………………………………………………11

Chapter 2- Literature Review…………...………………………………………………...12 2.1 Mass gathering…………………………………………………………………………..12 2.2 Sporting event and location of mass gathering………………………………………….13 2.3 ‗Crowd‘ and its management……………………………………………………………14 2.4 Understanding crowd at a mass gathering……………………………………………….17 2.5 Sporting Event Disaster –Two case studies……………………………………………...22 2.5.1 Changing Crowd Behaviour…………………………………………………………...24 2.5.2 Lack of crowd management and control………………………………………………25 2.5.3 Learning from past sporting event disasters…………………………………………..27 2.6 Analytical Framework …………………………………………………………………..27 Chapter-3 Wankhede Stadium Profile and Crowd Management during IPL matches………33 3.1 Wankhede Stadium Profile……………………………………………………………….34 3.2 Location of Wankhede Stadium………………………………………………………….35 iv

3.3 History of Wankhede Stadium………………………………………………………….36 3.4 Infrastructure of Wankhede Stadium…………………………………………………...37 3.4.1 Traditional Wankhede stadium……………………………………………………….38 3.4.2 Modern Wankhede Stadium………………………………………………………….38 3.5 Crowd Management at the Wankhede Stadium during IPL Matches………………….40 Chapter – 4 Analysis……………………………………………………………………….43 4.1 Data collection challenges……………..……………………………………………….44 4.2 Summary…………….………………………………………………………………….45 4.3 Analysis of the data collected…………………………………………………………..46 Chapter-5 Discussion and Conclusion……………………………………………...51 5.1 Discussion……………………………………………………………………………....51 5.2 Conclusion…………………………………………………………………………..….54 References…………………………………………………………………………….……55 Annexure………………………………………………………………………….………..58 Annexure 1.1……………………………………………………………………………….58 Annexure 1.2……………………………………………………………………………….62

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List of Figures and Tables Figure 1: Case Study Design………………………………………………………………7 Figure 2: The Leppings Lane end of Hillsborough…………………...……………………23 Figure 3: Inclusive framework for Human Stampede Risk Reduction……………………29 Figure 4: Inclusive framework for Human Stampede Risk Reduction Framework for Mass Gathering Occurrences…………………………………………………………………….30 Figure 5: Google Earth image with entry points to the Wankhede stadium……………….34 Figure 6: Aerial View of Modern Wankhede stadium……………………………………..35 Figure 7: Stands of Wankhede Stadium……………………………………………………36 Figure 8: Three tier bucket seating view at the Wankhede stadium stand..………………..36 Figure 9: Construction of Wankhede stadium in 1974 and the completed stadium……….37 Figure 10: Redevelopment of Wankhede stadium through removal of hard bench seats…38

Table 1: List of major crowd disasters happened at a sporting event around the world….2 Table 2: List of motivational factors explaining why people go to watch sporting event ..20

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Chapter 1 Introduction 1.1 Background of the study Large numbers of people are seen commonly at places like markets, shopping malls, stadiums etc. Assembling of people at one place for a definite period of time are perceived as mass gathering. WHO (2008, 7) describes the phenomenon of Mass gathering as ―an organised or unplanned event where the number of people attending is sufficient to strain the planning and response resources of the community, state or nation hosting the event‖. During such gathering, there is always an element of risk pertaining to peoples' safety. Event organizers are responsible to plan for such gathering in order to provide adequate safety to those in attendance. Mass gathering can be at religious places, railway station, rock concert, sporting events, political rallies etc. Often they are planned though it can be spontaneous for example religious leader funeral. In case of planned gatherings, event can be recurrent at different locations like mega sporting event such as world cup or Olympics or at the same location such as Khumbh Mela, Hajj pilgrim or annual sporting event.

Mass gathering are characterized by the nature of underlying event. Rock concerts are for example always loud and boisterous, during which participants are more likely to engage in not-so-sober behaviours, a religious event, such as a temple visit, would have altogether different characteristics. Further, nature of the event also influences the characteristics of the participants i.e. who come to participate, from where, which cultural background, extent of diversity amongst them etc. For example, religious and family-oriented events tend to have participants at the extremes of age, who may have increased susceptibility to large number of people around them. So, every mass gathering shows a different kind of interest of the people for which they gather in large numbers. Sporting event is an integral social process which brings together players, teams, spectators, volunteers and organizers. Sporting event is seen as a venue where players or team compete against each other in order to win the competition. This event generally attracts lots of spectators from various backgrounds to watch the event. The reasons for which the large number of spectators gather to watch sports event within a closed or open enclosure varies like fun, entertainment, support for team etc. So sporting event is also a location of mass

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gathering with a distinct risk of stampede related disaster. Efraim Kramer, Professor of Emergency Medicine at Wits University Medical School and a FIFA Medical Officer, says: ―the crowded stadium during a match can be likened to a small city in terms of the size and composition of the attending spectator population.‖ The venue is designed to house a limited capacity of people with safe and accessible egress and ingress. Whenever the number of people increases beyond the acceptable limit or there is a movement of people happening before, during or after the event within the stadium, the resultant force can cause human triggered emergencies like stampede having potential fatal consequences. There have been many stadium related incident in the past where people who love and live for the most popular sport in the world have died as a result of it. Since 1902 approximately 1,900 spectators are known to have died and 8,800 have been injured in stadium stampedes. Few of the crowd disasters in a stadium have been formulated with their cause in Table 1.1. Table 1.1 List of major crowd disasters happened at a sporting event around the world Date

Location

1902

Ibrox Stadium- Scotland Glasgow

1946

Event

Problems

Death

vs. A wooden terrace 26

England

Injuries More

collapsed

injured

Burden Park- FA cup match

Two metal crush 33

400

Bolton

barriers broke due

than

500

to Overcrowding 1964

Estadio Nacional

Peru vs. Argentina Cancellation – Qualifying Match

Lima

of Over

More than 500

goal and beating of 300 angry fans led to riots

1971

1982

Ibrox Stadium- Football match

Falling of people 66 were over 200 injured

Glasgow

while exiting

Luzhniki

UEFA cup match

Stadium -

killed

Falling of People 66

in a crush More than 100

near Exit gate

Moscow 1985

Valley Parade Third -Bradford

Division Blaze engulfed in 56

Football match

the main stand

265

3

1985

Heysel

European

Stadium-

final Match

Cup Riots

broke

out 39

due

Brussels

600

to

overcrowding and pushing each other

1989

Hillsborough - FA Cup semifinal

Crush- poor crowd 96

Sheffield

management

Stade Furiani- Coupe de France Temporary

stand 18

1992

Bastia

semi-final

2000

Monrovia-

World

Liberia

qualifier between forced their way

More than 700

100

collapsed Cup Thousands of fans 3

Liberia and Chad

into

Many injured

an

overcrowded stadium 2001

Accra

Sports Football

league Crowd

Stadium-Accra match

trouble 127

More than 100

broke out led to stampede

and

crushes 2012

Port

Said Football

Stadium-Port

between

Said

Masry Ahly

match Fans entering the 74

and

Al- ground

and

Al- beating

players

More than 1000

and supporters

The above stampedes instances which have occurred at different stadium in the last century have been compiled from various studies with an aim to point out the dimension of the specific problem under investigation. It is plausible that many of the above could have been prevented if there were proper risk assessment as part of mitigation measures. Kramer thus most aptly indicates ―prevention of stadium stampedes is often possible where a review and analysis of the causes of previous events is undertaken and risk potential eliminated through adequate measures‖. To prevent disasters related to stadium mass gathering, there are areas where researchers need to carry out studies so that spectators are able to watch sporting events without any interruption or danger to their lives. It is therefore necessary for all stadium management or organizers to be prepared for any possible event, to prevent if

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possible, or to adequately handle, unexpected crowd disturbance before, during and after every sporting event. Authur Nabulsi in his study said ―Crowds are often blamed for the accident when postmortem analysis shows causality to be bad design, poor information or miss-management as the root cause of mass fatalities.” (Nabulsi, 2009, pg 4) (Italics Added). This has been true in most of the incidents happened in the past related to sporting event at most part of the world. During mass gathering of the people, there have been improper management by the authorities due to lack of planning for the expected number of people. So, understanding crowd disturbances along with the crowd management from the organizers during sporting event can give better insight about the issues related to stadium disasters.

In spite of hockey being the national game of India, cricket has been the most popular sport in the country. When Indian cricket team won the 1983 cricket world, people in large numbers started playing and this was further boosted with the advent of television coverage in mid 1980s prompting watching of cricket event either live at ground or on television at home. The lovers and followers of the game kept increasing and so also the number of venues. There are more than 40 cricket stadiums built in the country in order to host international and national matches for the cricket teams. Some of them have been established with international standards and facilities, while few of them need much improvement. With improvement in the living standards of people and better facilities available at the stadium, more and more people of all ages have been coming to the stadium for watching a cricket match live. Each year approximately ten international cricket matches are played in India apart from the (in) famous Indian Premier League (IPL) popularly called T20 tournament. The latter is held over a period of two months every year and are mostly played in the big metropolitan cities. The rise of Indian middle class in terms of their disposable income, effective marketing of the event and affordable ticket rates have resulted in large attendance for each of these matches. The event has been successful for last seven years where cricket players from different international teams of the world have participated. It has been an important source of economy for various stakeholders and employment opportunities to few involved in the event. With such great involvement of high profile of players, owners and celebrities, it has become an important mass gathering event in the country.

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During IPL matches, there is a great deal of planning involved in order to manage spectators present within the stadium. Different departments are involved in managing this large number of people in which roles and responsibilities vary. Overall during any such management exercise, safety of the people remains prime concern. The hosting of event at a stadium starts typically from proper detailing of location, understanding the purpose of gathering, time and duration of the event, identification of risk factors, planning and coordination, risk measures initiation, drills and trainings etc. The approach by the event management have been successful till now in handling mass gathering at the sport event like IPL as there have been no major crowd related disasters at any of the stadium. However, we know disasters are unpredictable and a small error in management can lead to far bigger undesirable consequences. The present study is aimed at examining crowd behaviour during a cricket sporting event and crowd management practices at the Wankhede stadium during Indian Premier League matches. This will help in understanding the factors which can lead to crowd disturbance during the event and improving the management techniques for the crowd in the Indian context or other places in the world. On the basis of the literature review and data collection, there would be suggestions related to the crowd and its management at the sporting event. 1.2 Research questions The questions with which this study is engaged are varied and from different standpoint. For example, why do people come to such sporting event when they can watch the same at home on television or what motivates them to come to a stadium for a sporting event? Why do 'people' need to be managed at a stadium? Can there be self-regulation? What are the psychological and social factors which can result in violent behaviour? How do we examine the spectator behaviour and response during any stampede like incident? How can one examine the management approach to such gathering in a stadium? Can we evaluate the response mechanism in case of any incident related to large crowd i.e. stampede?

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1.3 Aim and Objective Research Aim: To examine disaster risks associated with mass gathering with a focus on sporting event and explore crowd management practices. Research Objective: •

To study the management strategies employed to maximise crowd safety within the Wankhede cricket stadium.

•

To study the risk factors of stampede during sporting event and measures initiated to manage such disaster risk.

•

To draw general factors for gathering of large number of people within a closed enclosure.

1.4 Research Design For the purpose of this study, the research is divided into four phases, namely: 1. Literature review; 2. Case study; 3. Primary data collection; 4. Analysis

1.4.1 Methodology The research methodology which will be adopted during the study is explained in this section. There is no absolute or most desirable research method that fits every kind of research argument (Bailey, 1982). It is basically concerned with the methodology adopted for doing literature review, primary and secondary data collection and their analysis. Literature review was carried out in order to understand and get information related to the objective of the study. The case study of Wankhede stadium, Mumbai was selected based on the scope of work related to mass gathering during IPL or international matches. Field research involved conducting various semi structured interviews with the spectators during match, MCA officials, MCA crowd managers, MCGM Disaster Management cell, Mumbai police,

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Bombay hospital etc. which are involved in operation and management of mass gatherings at the venue. It was important to understand their roles and responsibilities in line with the objective of the study. This research is undertaken as there has been very little or no study carried out to examine the crowd management during the mass gathering within a cricket stadium, particularly in an Indian context where the cricket has been so popular in last few decades.

Mass gathering at a sporting event: Crowd Management at Wankhede stadium, Mumbai

Research Questions, Aim and Objectives

Data Collection (Case Study) SECONDARY DATA Literature review, Journals, Articles, reports, Documentation Archival Record of Case studies of Sporting event disasters

PRIMARY DATA Semi‐structure Interview Participant Observation

Data Collection Analysis

Discussion and Conclusion

Figure 1: Case Study Design

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The study initially reviewed relevant literature to identify gaps and an analytical framework for data analysis. It focused on secondary sources to collate pertinent data and develop tools for primary data collection. Field work was carried out during the months of April-September 2014, where data was collected through semi structured questionnaire and through participant observation. The perspective of the spectators and various crowd managers will help us to understand the overall nature of a mass gathering at a sporting event. A case of Wankhede stadium will help us to draft out numerous dimensions and actors in underlying premises to manage a large crowd in an enclosed structure. The adequate data collected was analysed to form findings related to the objectives of the study. Qualitative methods The research is qualitative using mainly two techniques: semi – structured interviews and participant observation. Field work area To achieve the research objectives and answer the research questions, the method of the study used the case of Wankhede stadium, Mumbai which was helpful in analysing data related to mass gathering. There are two other international cricket stadiums in Mumbai i.e. Brabourne stadium and D.Y Patil cricket stadium (nerul) along the Wankhede stadium. These stadiums rarely host or are provided with international or IPL matches due to their lesser capacity or distance from the hotels of players and other actors. Wankhede stadium has been hosting IPL matches for Mumbai Indians over the years, so to carry out research of mass gathering at a sporting event, selection of Wankhede stadium was found to be appropriate. Use of Secondary data Secondary data was collected from a wide range of literature, as well as articles, books, newspaper reports, statistics, design plans, technical reports, etc. It was useful to gather information and understand issues related to the research area before carrying out primary data collection. Sampling methods Sampling is defined as a method of studying few selected items from the entire big number of units or quantity. The small selected items is called sample. The large number of items of units of particular or different characteristics is called population. Selection of the samples

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depends on the nature of the study. The existing study uses purposive and convenience sampling for the collection of data. Purposive sampling was used to collect data from various line department involved in managing crowd at Wankhede stadium. Convenience sampling is a non-probability sampling technique where subjects are selected because of their convenient accessibility and proximity to the researcher. Example: sample friends, co-workers, or shoppers at a single mall, are all examples of convenience sampling. So for interviewing spectators during IPL match, convenience sampling was used to collect data related to few of the research questions. There were no criteria stated for selecting the respondent from the overall crowd present within the stadium. The respondents were from various part of the city or from outside city and belong to different age group and gender. Primary data Semi- structured interviews and participant observations were the primary methods used in this research to collect the required data. Interviews are mostly one of the methods by which primary data are obtained The officials in charged in handling crowd at the stadium were interviewed to understand the strategies they deploy to manage efficiently. Each respondent had managed crowd in the stadium for many matches in their period of work. Data which was collected incorporated the themes and topics that were identified as important within the literature.

1.4.1.1 Limitations to the study The study based on mass gathering at a stadium deals with the understanding of the crowd management practices and understanding crowd at a sporting event for an emergency incident. However this is only for the insight but it cannot be generalised as the better management strategies in the subject matter as management of crowd will change from stadium to stadium. The sample size taken for the study is small so the analysis of the data collected from spectators cannot be generalized to be accurate as the study is qualitative in nature. The gaps and suggestions mentioned in the study have been provided through various literatures which can be useful for the future improvements. The perspective gathered from various interviews helps in analysing their roles and responsibilities in broader aspects and there was a great relation between various actors regarding their roles, however there was some degree of differences.

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1.4.1.2 Ethical Concerns The researcher during his study always assured the respondents that the data collected is for academic purposes. Few of the spectators were concerned about disclosing their identities. They were assured that their identities will be not disclosed. The researcher had always taken prior appointments to meet officials of the departments required for the study. The time of the interview was fixed according to the respondent permission as it should disrupt his regular work. The documents and images taken from any departments have been obtained with their permissions to publish. 1.5 Scope of the study India being a sport loving countries has never faced any crowd related disasters at the sport events in the past. This study using the case of Wankhede stadium will be useful to examine the crowd and its management strategies deployed to manage large crowd surge for a cricket match. Understanding the roles and responsibilities assigned to various stakeholders can help to examine the mechanism used to manage such mass gathering.

1.6 Importance and contribution of research The importance of the research study is derived from the study of crowd dynamics management during sporting event which is limited worldwide. There is an increasing need to understand the crowd behaviour and management in such mass gathering so as prepare for better crowd safety. As the stadium disasters are increasing around the world which involves mass gathering of people, it emphasizes this need.

1.7 Research Focus During initial review of literature it was found that crowd behaviour is not sole factor for the cause of related disasters. There are other defining factors which can lead to violent crowd behaviour such as the lack of proper crowd management from the organizers. The pilot study of the researcher resulted in interest to investigate the opinions of some professional managers regarding their knowledge and practice of human behaviour and their management in mass gathering at Wankhede stadium. The case of Wankhede stadium is taken as there has been no crowd related incident happened in the past during the sporting event. So, examine their management strategies to manage such large gathering along with understanding crowd

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at such a sporting event can provide necessary base for planning crowd management in global context. The research study is divided into two areas; the first area examines the crowd management at the Wankhede stadium during IPL matches and the second part concerns with the information related to crowd at a sporting event. The study will be useful to understand the common psychological and social factors of the spectators which can result in violent behaviour and prepare for future crowd safety design. 1.7 Chapter Outline Chapter 1: focuses on the background to the study, and has described the research aim, problem and question. It has also provided research design along with the scope and importance of the study.

Chapter 2: literature review for concept of mass gathering, crowd dynamics and behaviour along with what constitutes a crowd and crowd management at the sporting event. The case of two stadium disaster i.e. Hillsborough stadium and Ellis park stadium have been studied to link the above themes or concepts within it. The analytical frameworks for the stampede risk reduction during mass gathering has also been illustrated in this chapter.

Chapter 3: The Wankhede stadium profile is provided along with the management strategies deployed by the event organizers and crowd managers during IPL matches.

Chapter 4: Data collected from the primary sources are analysed and presented. Chapter 5: Discussions related to the analysis and conclusion along with the necessary suggestions will be outlined for further studies. .

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Chapter-2 Literature Review

2.1 Mass gathering The term ‗mass gatherings‘ is defined in many ways and has attracted attention from number of research scholars and practitioners. The defining factor in any such conception of mass gathering is found to be the total number of attendees. This in a sense directs the focus to how a 'gathering' becomes a 'mass gathering'. At the same time, total number of people attending an event can be seen synomonous with the amount of interest a mass gathering elicits. Study of mass gatherings is fledgling field of inquiry and is presently at a stage where the past knowledge gained about the complex interrelationships between various factors pertaining to large number of people, location and time are considered to unravel key elements underlying the idea of mass gathering. World Health Organization (WHO, 2008) in its report ‗Communicable disease alert and response for mass gatherings‘ defines mass gathering as more than a specified number of persons at a specific location for a specific purpose for a defined period of time.(Italics added) The number of persons however is flexible that may vary from few thousands to hundreds of thousands. Arbon (2007) on the other hand stretches the number of attendees further upward, defining the concept as, the organised events taking place within a defined space, attended by a large number of people usually 25,000 or more. Such definitions broadly points out that, in mass gathering the number of people gather at a specific location for a finite amount of time with a specific purpose. In fact ‗location specificity‘ has been consistently emphasized denoting thereby the spatial dimension involved. The location however can be specified only for planned event, and as evidenced in the past, mass gathering can take place randomly at any place and sometime very quickly. While threshold with respect to number of people, who need to congregate, remains ambiguous, the idea of bringing in parameter such as number of person per square meter to define mass gathering is still to become popular. Similarly mass gathering is said to happen for a specific duration of time, however during the religious gathering, people gather in large number for the visit which happens throughout the year. In the light of the above

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inconsistency, it becomes imperative to understand the mass gathering concepts and come into broader understanding of it. Public health aspect is also considered by many institutions and researchers in conceptualizing mass gathering as they feel the need to plan for public health during any mass gathering event. This is important as the mass gathering of people leads to respiratory problems. Shafia et al (2008) thus observes the inevitable overcrowding in a confined area of such large numbers increases the risk of respiratory infections. So there is always a higher risk to public health from non-communicable disease, such as crush injuries, to infectious agents during mass gathering so health aspects are considered when defining the term mass gathering by health associations. 2.2 Sporting event and location of mass gathering Sports have an element of competition to which participant engage in order to prove their talent against their opponent. Presently, more than hundred forms of sports exist, from those requiring only two participants, to hundreds of participants, competing individually or as team of various sizes. When such competition takes place within an enclosure be it open space or closed, it leads to the idea of sporting event. They attract people in large number and are also an excellent way to stimulate tourism and generate revenues for host communities. Hosted for various sports like cricket, football, spectators come to such events in large numbers to watch and often the gathering requires planning from the event organisers. It requires advanced planning at all level for providing safe atmosphere to the spectators or fans. Management helps in understanding the possible risk factor present at any such big sporting event and suggests ways to minimise these risks along with better operational strategies. 2.1

‘Crowd’ and its management

The idea to defining crowd dates back to late 18th century when Le bon (1896) believed that people in mixed crowds are no longer themselves, but suffer a loss of individuality and develop a 'crowd mind'. These emotions of people which in due course was further exploited. Le bon also mentioned that crowds are of two types, one homogenous where individuals belonging to same social group, the other is heterogeneous or mixed crowds. These are individuals from diverse backgrounds, all acting in agreement or unison, but they require some external control to keep them together. They can suddenly materialise to show their opposition to any injustice with their attitude and beliefs. With so many other definitions

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coming from sociologist over the years, the theory of crowd kept varying among them. According to McPhail (1992, pp. 238-240) crowd refers to ―two or more persons engaged in one or more behaviours judged common or concerted in one or more dimensions.‖ Crowd as a conception have never been derived for an individual person, it has always been defined for two or more people joining to become a crowd or part of a crowd. Crowd is also defined as ―people acting together in the pursuit of common interests‖ (Tilly, 1978, 7). The above definitions have been formed in relation to collective behaviour of individuals to achieve the common goal or interest characterizing the gathering itself. The way individuals behave when present as part of a gathering may change from their normal behaviour or at least some of them act in a different manner. Musse and Thalmann (1997, 39) observe: ―the individuals in a crowd may act in a different way than when they are alone or in a small group.‖ In other words, individual can get influenced by other members of crowds when their motivation for gathering needs to be accomplished. It is well known that when their interest or goal is not achieved through the mass gathering, they might start to behave in a manner which may not be a common in the social atmosphere. The concept of the crowd was further supported by author Invan Ginneken, (1992) who argued that crowds were largely comprised of people who were criminal by ‗nature‘; hence, these individuals could be held personally responsible for their illegal actions when part of crowds. The earliest debate in emerging crowd theory is still a concern for the world to conclude whether crowd can be of qualitative aspect of the collective behaviour of individuals in mass gathering or only a quantitative count of the individuals. The word crowd is also defined to reflect the behaviour of individuals who interacts with other people in gathering and get influence from one another after being together for longer than a few moments. They start to perceive one another as ‗us‘ (Myers, 2005, p.305).It show the group characteristic which gets developed when two or more people join to become a part of a crowd. They show the key characteristics of group and influence each other as they are from same background and they share a common interest. They believe that the sharing the similar interest have made them attend the mass gathering and now achieving their sole purpose of the gathering should be achieved during large scale of people.

There have been instances when crowd and groups are used interchangeably and more often than not seen synonyms. However, the definition to group according to oxford dictionary is

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―A number of people or things that are located, gathered, or classed together:‖ However group cannot be said to have any common interest or goal unlike crowd. So there is no scope of making group and crowd as similar. One of study on sports tourism said that ‗Guests and spectators at the sporting event are the groups that often require greater effort since they are the most unpredictable‘ (Rahmat et at, 2011). This shows that some researchers feel that group is a part of a crowd however the reverse doesn‘t hold true. So studies on crowd or crowd management will definitely include the concept of groups as groups are found to be subset of the crowd. The above theories or studies related to crowd have been one of the difficult tasks for researchers to conceive and define the meaning of it. There have been major attempts to reach a consensus on the common definition of term crowd. However with limited boundaries of studies done by researchers for understanding crowd, the generalizations of the term would be achieve as there will be more studies on the subject in future. With regard to the need of crowd management, a study conclude that ‗sports event have been grown in popularity worldwide because of its special characteristics so its requires particularly good organizations for the management because the total attendances of spectators is also increasing‘ (Bjelac, Z. and M. Radovanovic, 2003). Due to this, crowd management and crowd control are now important issues in handling the sport event as large gathering of people raises the odds of a dangerous incident related to crowd. So there should be some key characteristics or advices for better management of crowd at a sporting event. According to report ―Understanding crowd behaviour: supporting evidence‖ published by challenger et al (2009), they have provided key advice for successful crowd management. It includes 

Better planning and preparation according to the capacity of the mass gathering venue. This includes creating overall venue plan and emergency plan, using a wide range of ―what if…..?‖ possible scenarios, including the least unexpected.



Adoption of a system wide approach to manage crowd.



Proper coordination mechanism between various agencies involved for managing crowd.



Utilisation of management personnel who have plentiful first-hand knowledge, skills and experience in planning and managing large crowd events.

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Communication system both audio and visual – for information dissemination with the whole crowd – during emergency situations.



Assigned Leadership role and guidance to initiate crowd movement in emergencies.



Acknowledgement for minor problems occurring within the crowd area which can together have a significant impact on event success.

According to the California commission on peace officer standards and training, the guidelines have been prepared for better crowd management, intervention and control. According to the guidelines provided, when there is a lawful gathering of people for any event, they should be independently assessed for planning the tactics which will be effective in providing safety to the crowd at the gathering. Tactics used may sometimes evoke a positive or negative response as there are very few plans which work according to the changing circumstances in mass gathering. The agencies utilises the intervention strategies which depend upon the resources available and nature of the gathering. The guidelines prepared for crowd management, intervention, and control strategies and tactical considerations include: 

Planning for crowd management incidents at any event should include consideration of contingencies plan.



Proper communication mechanism should be present for establishing contact with the crowd



Using crowd control and dispersal methods

for the responding effectively post

incident 

There should be mechanism to protect critical facilities and continuously provided access to the facilities like medical services etc. in case of emergency.



Providing a high-visibility law enforcement presence, this will have a major impact to the behaviour of the crowd as they will have fear of enforcement law in case they behave in offensive manner.

The above strategies provided above through research and guidelines shows there is always a need to plan for an event in advance after understanding the gathering purpose, rough estimated number of people attending the gathering and their interest. This can be helpful to effectively utilise the available resources and provide the plan and necessary trainings to the crowd managers in advance of the event.

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The need of crowd management has also been supported by one of the premier departments of disaster management in India. According to the national disaster management authority of india (NDMA), the important aspects which should be considered while planning for any event of mass gathering are understanding the visitors to the event, various stake holders and their needs; Individual Crowd Management Strategies for the particular event; Risk Analysis and Preparedness plan ; Adequate Information Management and Dissemination; Public Safety and Security Measures; Facilities(Services) and Emergency Planning; and Transportation and Traffic Management for the event location (NDMA, 2014). This key advice have been accepted theoretically widely, however we cannot predict about the success these considerations will have in practical when used by various event managers all over the world. But it is always better to plan for any event in advance as you will be aware of all shortcomings or worst scenarios which you have to handle. As we are aware that crowding also occurs as a result of an excessively large number of people gathering in a specified area like sports event at a stadium. At sporting event, the crowd density is much more as compared to other crowd gathering places like shopping malls, railway station etc. So there is a high risk involved in terms of safety of the people which should be managed effectively by the event organisers. 2.4 Understanding crowd at a mass gathering Early conceptualization of crowd equated it with irrationality and loss of control (Le Bon, 1908). This notion however has evolved over the year from irrational to rarely irrational (e.g., Hughes, 2003; Mawson, 2005; Lee & Hughes, 2007). Further crowd is often viewed to remain organised and cooperative during an emergency situation (e.g., Drury & Winter, 2004; Drury & Cocking, 2007; Cocking & Drury, 2008; Cocking et al., in press; Drury et al., in press, in submission). So understanding crowd behaviour becomes one of the important subjects for the studies as this can be useful in minimising the risk factors arising from them. According to Ulrich et al (1966, p4) in their study of Control of Human Behaviour suggested that‖ human behaviour is not amenable to causal description and that the behaviour of every person is unique and very complex and not predictable." They start to act in a manner which is not common to them and also to the others in the crowd. According to the National Disaster Management Authority of India, In a mass gathering, Individual behaviour in a crowd is sometimes influenced by the behaviour of others (NDMA, 2014) (Italics

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Added).They always get boost to act or behave in similar manner as other individuals in the crowd would be behaving. The illegal actions of a few people in a crowd can result in larger numbers following them (herding behaviour). During Hillsborough disaster of 1989 (covered in-depth below), few people started to climb the wall of the stands in order to come out of the crowd surge. This led to more number of people climbing the wall to escape out or the additional movement of people towards the wall. According to author Halabi in his book of overcrowding and the Holy Mosque (2007, p 36) argues that " research on psychological of crowd has established that one feature of human behaviour within a crowd is that people prefer to maintain a certain distance from other people. He said that behaviour of the people in a crowd can change drastically anytime due to their own interest and level of commitment. With difference of culture, sex, caste etc. people try to maintain space between them during mass gathering as they are hesitant to support people from other background. Even though motives and interest of people are same for the mass gathering, they always feel the need to create their personal space within the invisible sphere. They act in a manner to maintain their personal space from other people so that they don‘t become part of them. The critical size of this space will vary from one person to another depending upon the individual factors like culture, behaviour, sex etc.‖ Author believes crowd psychology sometimes make them realise the danger from the other people in a crowd. As the author Ulrich et al said that individual behaviour is unique and not predictable within a crowd, the author Halabi can further be added to the statement that the people prefer to maintain certain distance from one another. This is because people are unaware of the factors like culture, behaviour of each other. They also ignore the need of knowing the other people in the crowd as they know the duration of mass gathering is temporal and they don‘t have to meet again with them. They have to just support the cause of gathering and not get to formal with people around them. In case, they view behaviour from an individual or group in unlawful manner within a crowd, they should create a safe distance from them and escape out the venue as early as possible.

According to Reicher (2001, pg.2) ―Crowds are the elephant man of the social sciences. They are viewed as something strange, something pathological, and something monstrous. At the same time they are viewed with awe and with fascination. However, above all, they are

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considered to be something apart. We may choose to go and view them occasionally as a distraction from the business of everyday life, but they are separate from that business and tell us little or nothing about normal social and psychological realities.‖ The research on the attitude reflected by the crowd has been remarkable lesser in psychological aspects on crowd processes. Under social psychology, the need to understand the socio and psychological behaviour of the spectator need to be studied so as to understand the cause of violent behaviour. So the idea of usage of 'crowd behaviour ', term in academic studies and normal day to day lives have greater unpredictability due to the behaviour context of individual or group within a crowd. There is a bigger contrast to the way the crowds are viewed by researchers and crowd managers, some feel behaviour of the crowds are due to the social belonging whereas some feels crowds are responsible for extremely violent behaviour. Both the views are combination of thought process from various studies done in this subject by the researchers. So understanding crowd plays an important role during any mass gathering and it is important to identify and separate the miscreants in the crowd at the earliest as they can be more dangerous in their approach within a crowd. According to Still (2000) in his PhD Thesis - Crowd Dynamics (updated 23rd May 2009) has defined crowd dynamics as: ―The study where the people move and form a crowd when the critical density of more than one person per square meter. There is a potential risk for overcrowding and personal injury at high density. Therefore it is important to understand the crowd dynamics and how crowd understand and interpret the information systems, how the resultant crowd behaviour would be at that moment.” Crowd dynamics deals with the issue related to the crowd behaviour of the people within a crowd. It also reflects the psychological and social factors which creates changes in their behaviour when there is lack of achievement in their interests. They will try to achieve their interest by acting in different manner due to factors like devotion of time, money, social interest etc. which makes them very unusual at times.

In one of the research, the term crowd behaviour is used to mean the motivation and psychological and social reaction towards the mass gathering (Alnabulsi, 2004, p.3). Spectators are the key component of a sport event‘s success. It‘s often unclear to fans or spectators themselves what initially drives them to be at sport event. So it is important to understand the motivation and behaviour of the people routinely gathering in large numbers

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at a specific design places such as sporting events as these can be useful for assessment of vulnerability and risk during mass gathering at a stadium. In order to have a better understanding of the sport spectator behaviour, it is essential to identify the motivational factors influencing attendance and overall satisfaction (Mullin, Hardy, & Sutton, 2007). This information will be useful for understanding normal social and psychological realities about the individuals. It can be considered and necessary safety actions can be added in the planning and management contexts. According to various authors mentioned below in the table, there is some kind of motivational factors which drives the spectator to watch a sports event at the stadium. The following are the illustrations of the motivations. Table 2: List of motivational factors explaining why people go to watch sporting event Author

Scale used to understand

Wann (1995) Sport

Fan

Motivational Factors

Motivational 1) eustress [drama],

Scale(SFMS)

2) self-esteem, 3) escape [from ordinary life], 4) entertainment, 5) economic [gambling] factors, 6) aesthetics, 7) group affiliation [socialization] and 8) family

Milne McDonald (1999)

and Motivations

of

Consumer (MSC)

the

Sport 1) stress release, 2) aggression, 3) risk taking, 4) affiliation, 5) skill mastery,

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6) self-esteem, 7) self-actualization, 8) aesthetics, 9) value development, 10) social facilitation, 11) competition and 12) vicarious achievement. Funk (2001)

et

al. Sport Interest Inventory (SII) 1) interest in soccer, 2) interest in player, 3) drama, 4) vicarious achievement, 5) interest in team, 6) national pride, 7) excitement, 8) aesthetics, 9) social opportunities and 10) support for women's opportunities.

This table in a nutshel indicates that there is no single factor which can be said to be the driving force for spectators to visit a stadium. However, anyone of these can change the behaviour of individual or group within a crowd. Charters and Ali-Knight (2002) used a three-dimensional model in their study to demonstrate the motivation or reasons for a cricket spectator to watch a specific international match in

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South Africa. A five-point scale known as Likert scale was used from (5) extremely important to (1) not important at all. The highest level of integration was to enjoy the cricket whereas the lowest level is for business purposes. It appeared about 95% of the spectators attend the stadium to enjoy the match, followed by reasons such as watching it for fun and to support their team. The model proposed were used to track the activity and type of behaviour which a spectator will exhibit on any visit to a match. This study was carried out to enable the marketer to understand more clearly the motivation and expectation at any given time, how it can be met effectively. This was useful to cluster reasons for marketing perspective and to focus on promotion strategy accordingly for increasing the spectator visit to a stadium. The study did not focus to understand the motivation and behaviour factors for management of crowd during the match. So the motivation of the spectator will help in analysing the various aspects which should be considered while planning for mass gathering during a sporting event. The above literature have been mostly studied in non-indian context and understanding the spectator characteristic during sporting event at India will give different insight about the spectators which believe cricket is also a religion in the country. It has always been used as mode for political friendship between countries. 2.5 Sporting Event Disaster –Two case studies Sporting event disasters have occurred at the various places in the world from the start of 19th century. Till present days, there have been more than hundreds of disasters which have resulted in loss of lives of many thousands of people. The case of few stadium disasters have been specifically chosen to highlight the cause along with the identification of major lessons which is still retained in the present day for successfully managing crowd during an event. It is crucial to examine recent crowd disasters so that lessons for future events may be identified (e.g., Lucas, 1992). Hillsborough Stadium disaster which happened on 15th April, 1989 during a semi-final match of FA Cup which was played between Liverpool and Nottingham Forest at Hillsborough stadium in Sheffield, England. Tickets to the 24 256 Liverpool fans were allocated for the West Stand, the Leppings Lane terrace and the North Stand of Hillsborough football ground. These stands were to be accessed via 23 turnstiles at Leppings Lane. There was a delay from the spectators in reaching ground and most of them arrived only 30 minutes prior to the start of the match. This resulted in bottlenecks at the entrance gate around 2:30

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pm and 2:40 pm due to build-up of fans at the turnstiles. The congestion overwhelmed the police as around 5000 spectators tried to enter the stadium through the turnstiles. These movement of spectators resulted in overcrowding at the west stand leading to crowd unrest. 96 deaths, over 400 were injured due to the overcrowding at one of the stand in the stadium.

Figure 2: The Leppings Lane end of Hillsborough (Still, 2000, p.28)

Similarly, another stadium disaster which happened after a decade of Hillsborough was Ellis Park disaster in South Africa. The loss of lives and property was comparable to the Hillsborough stadium disaster in 1989. The disaster happened due to be various reasons including the improper planning for mass gathering event. On 11th April 2001, the soccer teams Kaizer Chiefs and Orlando Pirates took the field for the league championship game at Ellis Park stadium, Johannesburg, South Africa. It is one of the premium stadium in the country with a capacity of about sixty thousand spectators (NGOEPE, 2002). At the start of the game, sixty thousand capacity stadium was bursting with more than eighty thousand fans

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for watching the football game live. The increased number of spectators sat on the stairs, passage and access way. Outside the stadium, thousands of fans were trying to get inside the venue to watch country‘s two popular clubs gets faceoff with each other. A portion of the waiting crowd in the north-east stand tried to surge forward. The result was a suffocating crush amongst the crowd leading to the deaths of forty three persons that included women and children with many hundreds injured to various extent. Both the above incidents remain among the worst stadium related disasters in history and show how a joyful sporting occasion can turn into terrible tragedy. There were various reasons which led to Hillsborough and Ellis park disaster, for example in both the cases, there was severe overcrowding, kind of crowd behaviour, lack of information and communication. There was also lack of crowd management and control by event organisers and police. 2.5.1 Changing Crowd Behaviour The crowd behaviour for ingress in both the disasters was due to the fact that the police and crowd managers were not able to manage sudden flow of spectators entering into the stadium. It was from their part that resulted in havoc like situation outside the stadium. Spectators started to behave in unlawful manner when they realised that other people in the crowd are too supporting the interest of others in watching the match inside the stadium. In Hillsborough stadium, spectators in large number started to enter the stadium by pushing people in front of them. The front people started to push the people ahead of them. So there was a large crowd disturbance within the small area around a particular gate (C) of the stadium as shown in the image above. With the changing behaviour of spectators outside the entrance gate, few of them managed to enter the stand gate, suddenly there was crowd unrest within the west stand which already had capacity crowd. So the flow of crowd disturbance kept on increasing till the ground grills or restriction area of the ground. With no or little space to move ahead, few people started to climb the wall of the stand in order to escape out from the crowd unrest. Similarly the analysis of the Ellis stadium disaster reveals that conditions were beyond the control of spectators when the crowd disturbance happened and transformed into a land of death and destruction. There was violent behaviour from the crowd when they suddenly came to know that tickets were sold out for the match. Spectators had come in from different locations within or outside the city with the interest of watching the match live at the stadium. However when they were informed that tickets was no more available at the counter. They behave in a manner which was difficult to manage. They

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forcefully opened the perimeter gates, security personnel and ticket booths were attacked. Individuals became part of groups and groups turned into crowds which were trying to get inside the stadium even by pushing people with tickets. There was sudden crowd unrest from spectators within the crowd. It was difficult for the crowd to move in as the passage to the main stand was full of people and there was continuous pushing from outside along with the movement of back-forth from inside. This led people falling all over the place. Crowd behaviour in these situations is unimaginable as all of them have some kind of motivation which they wanted to fulfil. A big screen facility was proposed outside the stadium in order to pacify impatient crowds. However, no facility of such screen was provided which made crowd to move into the venue. If screen facilities would have provided, people might have not behaved in this manner. The use of teargas or a similar substance to control the crowd led to more crowd disturbance and created panic situations for many. In various reports, security personnel were also claimed for accepting money from the spectators to allow them access to the entrance. This allegation of corruption at the gates made over capacity at the stadium which turned violent as tickets were not sold at the counter and security personnel‘s were accepting money more than ticket amount and allowing people to enter the stadium. This kind of allegation or rumour was spread which might not have been true, however this become part of changing crowd behaviour and led to crowd disturbance. 2.5.2 Lack of crowd management and control At Hillsborough stadium, there was failure of police and steward control which were cited as the main reason for the disaster in the official inquiry (Taylor, 1990). There was a lack of proper crowd management from stewarding, organisation and crowd filtering meant that there was increase in number of fans at the turnstiles which was unexpected and crowd pressure kept mounting outside the ground as soon as the match was about to start. According to the author Sime(1995), He describe the situation as ―poor crowd management by stewards and police inside the ground, resulting in an uneven distribution of people in the terraces, and ultimately leading to the overcrowding in pens 3 and 4‖. A crush was inevitable due to the crowd increase and after some hesitation, Chief Superintendent decided to open an exit gate (Gate C) for making the fan enter the stadium bypassing the turnstiles. The opening of Gate C led to a rush of over 2000 supported entering the stand which went overcrowding. There was no uniformity in distribution of seats as there was lack of crowd managers at the stand. The push-pull among the fan led to collapse of Barrier 124A resulting in people falling over each other, being trampled and, ultimately, being crushed to death. Also, Lack of management for

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the delayed incoming fans outside the stadium was not handled by the organizers as crowd managers which were not expecting them. The planning for sudden crowd ingress was not taken care during planning. Also, there was no contingency plan in place, outlining the procedures to follow for opening up of the exit gate for entrance of sudden crowd ingress. Overall, the police were very slow to understand and recognise the situation which was occurring. In Ellis Park, the lack of crowd management and facilities from the organizers, private security officials and other stakeholders are believed to be the reason behind the disaster. Poor forecast of match attendance from the event organizers made the crowd managers witness a shock when they realise that the crowd inflow is more than expected. The spectator holding capacity of the stadium was around 60000; however more than 80,000 spectators were allowed to get into the venue. Also, less than 4000 tickets were pre-sold (NGOEPE, 2002). Rest of the tickets were sold at the entrance gate on the match day. In one of the reports given for the Ellis stadium disaster, Lack of coordination among all the stakeholders appointed for managing the event. Each organisation operated basically independently (NGOEPE, 2002) was mentioned. The South African Police forces were not provided trainings to handle crowd in large numbers related to sporting previously. They were in place to handle only the smooth flow of crowds and make sure there was no bottle necks created. Along with improper crowd management to manage such crowd effectively, there was a lack of communication system to alert crowd at various places within the stadium. There were only two spotters or crowd monitors who were deployed inside the stadium to monitor the crowd movement of 60, 000 spectators. Proper contingency plans were not prepared or implemented to handle for such kind of mass gathering. Prior risks assessment was not carried by the event organisers and also they didn‘t took assistance of professional crowd management personnel for planning and preparedness for such a sporting event. Guidelines of the IFFA (International federation of football associations) and South Africa Football Associations which state that a game should not be started until the situation inside and outside the stadium are under control. Even though the game had started, there were still thousands of fans waiting outside the grounds to gain access to the venue. Also, there was failure of the traffic management plan which led delays in medical services to the affected people.

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2.5.3 Learning from past sporting event disasters Is there a general failure to learn lessons from previous sporting event incidents? (Elliott & Smith, 2006). For example, there was almost similar kind of experience at the Hillsborough stadium first in 1981 and then in 1988 both times for FA cup semi-final match i.e. at the same venue where poor crowd management led to crushes at the stadium. The first disaster incidentally led to a decision to suspend all big matches at the venue for six years between 1981 and 1987. Before 1989 Hillsborough disaster, hooliganism was rife in football and, therefore, disorder was expected. The focus of the organisers was on crowd control rather than safety, again influenced by the expectations of violence and football hooliganism (e.g., Scraton, 1999). The management was more focussed on crowd control which led to improper planning for management of crowd before and during the event. Consideration was never kept in mind for the safe evacuation of spectators. The Ellis stadium disaster could have easily been prevented if lessons were learnt from previous sporting event disaster like Hillsborough where the situation of crowd management was similar. If there would have been a proper risks assessment carried prior to the match, better planning can be implemented through management and contingency plan. No expertise help was taken into consideration. It would have created a major impact in planning and preparation for such an important event. There are competent and highly experienced South African safety professionals and organisations that could immediately demonstrate safe crowd management planning systems, but they are presently ignored (NGOEPE, 2002). The safety aspects of the spectators were not looked into by the authorities. They were more concerned about the result of the game than the lives of the people. 2.6 Analytical Framework Mass gathering always create stress on the organizers and managing the crowd at such scenario ensuring adequate safety of the people requires effective management strategies which should be developed during the pre-event phase. Mass gathering at a stadium always has a risk factor for incidents related to crowd. The risk assessment becomes an essential factor in planning for any future mass gathering event. Through various literatures, we found that there have been many human-made disasters at a sporting event and the cause for those disasters include poor crowd management, violent behaviour of spectators panic among spectators etc. The study will try to analyse the factors which plays an important role individually or as a whole through a framework which have been proposed in the past studies.

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The idea of the framework evolved from the past human stampedes and its numerous dimensions including crowd dynamics, as understood from various literature and case studies. Mass gathering incidents identified where reviewed in this studies to derive the important risk factors and key advices that can be beneficial to the event organisers along with various agencies or departments involved. The analytical framework proposed by F.T. Illiyass et al (2013) at International journal of disaster risk reductions-5 helps us to understand influences in the evolution of the human stampede risk reduction at mass gatherings and in turn leads to inclusive framework which reflects factors which are necessary to looked upon for better risk management in mass gathering situations. The framework for risk reduction of mass gathering shows combination of muti-disciplinary stakeholders along with coordinated approach which together mitigate the potential hazards related to mass gathering. The design and execution of the components suggested in the framework will be useful for the safe conduct of the mass gathering event in future. Analysing the risks through framework suggested by F.T Illiyass et al(ASA) can further construct discussion amongst other researchers, academicians and practitioners.

A human stampede risk reduction framework (Fig.1) reflects the two way tree for identifying common risk during mass gathering. One of the aspects which lead to the common risk includes understanding past mass gathering incidences identified for the study along with examining nature of human stampedes, crowd characteristics, identification source of crowd disturbance etc. The other side looks into discussion with Event Management Agency along with consultation with other stakeholders like government, various line departments (Disaster management, Police, Revenue, Fire and Health) for their role and responsibilities in relation to safely carry out mass gathering event. The identification of common risk evolved together from both the aspects. The inclusive framework (Fig.2) derived from the identified common risks and review of crowd management from other literatures along with existing policies and regulations initiated by the government agencies.

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Figure 3: Stages in the evolution of the human stampede risk reduction framework. (lliyass, F.T. et al 2013)

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Figure 4: Inclusive framework for Human Stampede Risk Reduction Framework for Mass Gathering Occurrences. (lliyass, F.T. et al 2013)

The aim of inclusive framework on human stampede risk reduction (Fig. 2) is to reduce the risks in mass gathering events by addressing the potential hazards which can prevail in mass gathering occasions. The framework basically suggests the safety aspects which must be looked upon during discussions, planning and implementation during the pre-event meetings between event organisers and other stakeholders. The framework has a five interlinked stages which are mutually linked to each other. The ‗decision to hold the event‘ looks into the need for which the event is going to be held. The context of the event is important as the preparations to organize the mass gathering will be initiated. The organization has the vital role and responsibility to arrange the event in the safest and coordinated way so that the people feel secure enough to come for the event. In this stage, various other aspects of the event should be considered such as type of event i.e. religious, political, entertainment etc. The venue for the gathering and duration also plays an important factor in planning for the event before the permission to hold the event is taken from the necessary authorities. In case of past history of incidents at that particular is observed, there should be a careful study for understanding the cause of incident. In case, the above factors are found to be satisfactory, the organizers can proceed further for the holding the event. The second stage ‗Event

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Approval‘ comes into the picture if the decision to hold the event is considered to be satisfactory from the concerned or competent authorities. The authorities look into various other aspects like capacity or preparation plan of the organisers, expected crowd size for the event. They visit the event site and view the necessary safety measures deployed at the venue. If the concern authorities find that the arrangement for the event is adequate, they provide the necessary permission to the event organizers. This reflects that there is a two-way concern for crowd safety in any mass gathering event. The ‗risk assessment‘ stage possibly the integral part of crowd safety will consider all possible factors which will provoke risks a) crowd characteristics of the spectators and participants, b) demographic characteristics of the crowd like motivation, age group of person attending the event or crowd composition, educational level, gender, social status etc. c) weather conditions during the event and possible natural or human origin events. The sudden change in weather condition can sometimes be the triggering factor for crowd disturbance in mass gatherings. The scale of risk will vary according to the above characteristics under risk assessment stage. So every risk factor needs to be properly studied before proceeding to the planning phase of the event. The fourth Stage ‗Integrated planning‘ will be carried out in order to reduce the structural and non-structural risk factor coming from risk assessment stage. This planning should also include probable hazards identification, response mechanism in place, availability of resources and services at the venue, contingency and evacuation plans, crowd management strategies. There should not be any mismatch for the services expected by the crowd and provided by the event organizers. The response plan should be tested by regular drills and in case of failure; the plan should be modified and updated accordingly. The fifth stage ‗Risk reduction Measures‘ deals with the preparing action plan for the identified risks and deploying risk reduction measures at the venue like a common control room should be created in order to coordinate and communicate with all the volunteers, agencies and partners. Live surveillance through the installed cctv cameras should be monitored continuously for any crowd disturbance, pressure build-up at any point, crowd density, bottlenecks etc. so that immediate actions can be taken by the authorities. The mobility of crowd will improve and it can be tracked from a central point. Venue layout and signers or sign-boards for entry and exit to the venue should be in place before the crowd is allowed to get into the venue. In case of mishap, the crowd should be given warning or information for the safe evacuation. The communication system should be managed carefully as even a slight wrong information can lead to bigger problem for the crowd and organizers. The designed plan should be tested for effectiveness of the

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function responsibilities and preparedness through exercise and briefing and meeting should be held with key stakeholders to review the plan and response procedures.

The above framework reflects the process of gathering and reducing risks factors in mass gathering. However the framework may work or been accepted by the authorities or academicians, But under practical circumstances, the framework should be implemented to view its effectiveness.

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Chapter-3 Crowd Management at Wankhede Stadium 3.1 Wankhede Stadium Profile Cricket is considered widely at par with religion in India. People love the sport and many of them have taken it as a part of professional career. More than a million of people around the country play cricket daily or watch the game at different places. One of the places of playing and watching the cricket match is within the stadium. In India, there are more than thirty international cricket stadiums established such as Eden Garden, Kolkata; M. Chinnaswamy Stadium, Bangalore; Wankhede stadium, Mumbai etc. which has regularly hosted international test or One Day International (ODI) matches over the years. The Wankhede Stadium in the city of Mumbai, Maharashtra is a cricket stadium which has hosted many international matches over the years. The stadium was built in the year 1974 in the span of six months with an overall budget of two crores. Presently, Wankhede Stadium is believed to be one of the best stadiums in the Indian subcontinent having all the necessary international standard facilities for spectators as well as for organizers. Apart from hosting several international matches for India, it is also considered as the home ground for Mumbai Ranji Team as well as Mumbai Indians team in the Indian Premier League (IPL). All the three formats of the game namely five day test matches, one day international and the relatively newly introduced but extremely popular 'twenty over a side' (T 20) format have been played at this venue. The Wankhede stadium has hosted 24 test matches and 19 One day International matches till date. Every time when India has hosted the ICC cricket world cup, the stadium has been given opportunity to host One Day International Match during the world cup. In 2011, India cricket team won the ICC World Cup tournament after beating Srilanka in the finals by six wickets at the Wankhede stadium. The famous cricketer ‗Sachin Tendulkar‘ popularly known as Master Blaster who have scored more than thirty thousand runs in international matches started playing for Mumbai Ranji Trophy team from this very famous ground. 3.2 Location of Wankhede Stadium The Wankhede Stadium is located near the Churchgate Station in South Mumbai division of the city. It can also be reached from the Marine Line station from the Northern side. The main gates to the ground are named after Vinoo Mankad and Polly Umrigar.

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The stadium has 7 different stands: Sunil Gavaskar Stand, North Stand, Vijay Merchant Stand, Sachin Tendulkar Stand, MCA Pavilion, Divecha Pavilion, Garware Pavilion.

Entry gate to the stadium

Different stands Figure 5: Google Earth image with entry points to the Wankhede stadium

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Figure 6: Aerial View of Modern Wankhede stadium (Source: ECC Concord, Jan - Mar 2011 • Volume - 34 • Issue - 1) Stadium Statistics: 

Total Area covered: 35,000 sq. m (approx.)



Height of the Stand: 30m from ground level



Ground Radius: 68.50 meters



No of Flood Light: 4



Each stand has a seating capacity of more than 2000 spectators.



Total seating capacity of the stadium is 32483.

(Source: unanimous, remaking Wankhede stadium, octamec ltd)

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Figure 7: Stands of Wankhede Stadium (source: espncricinfo)

Figure 8: Three tier seating view at the Wankhede stadium stands (source: espncricinfo)

3.3 History of Wankhede Stadium The Wankhede Stadium of Mumbai city was built in the year 1974 due to prolonged dispute between the Mumbai Cricket Association and the Cricket Club of India, under the Brabourne

37

Stadium over the allocation of ticket sales during international matches played at the Brabourne Stadium (unanimous, remaking Wankhede stadium). The secretary of Mumbai Cricket Association at that time initiated the proposal for building a new stadium and sooner it came into existence. The stadium was constructed in minimum span of six months within a cost of two crores. Wankhede stadium then became the main stadium in the Mumbai circuit overtaking Brabourne stadium (TOI, 2008). There have been many great innings played at the same venue and the green turf of the ground has always been compared to the foreign cricket grounds and pitches have always assisted spinners during most of the matches played. 3.4 Infrastructure of Wankhede Stadium 3.4.1 Traditional Wankhede stadium The Traditional Wankhede was built with a seating capacity of around 40,000 spectators. It was constructed by B.E. Billimoria and Company having several years of experience in constructing residential, Industrial and utility buildings ( source: 4to40-games and sports).

Figure 9: Construction of Wankhede stadium in 1974 and the completed stadium (right). Source: The Times of India, Mumbai, 20th august 2008 Most of the stands were constructed with hard wooden bench seats and concrete slab for the spectators to seat and watch the match. It was reported to be uncomfortable by the spectators when they were made to sit in such seats for duration of almost 8 hours a day. The internal pillars were present around the stands in order to support the steel roof. These pillars restricted the visibilities of the spectators from the stands and also led to gathering of people to watch the match from the place in a stand where there was no visibility blockage due to these pillars. There were no proper numbered seating arrangements in most of the stands. Spectators were allowed to sit at the random places in the stands as per the availability. These self-access to the seats had always created rush

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for seats situation while entering inside the stands at the stadium. There was no separation of stands through walls or concreted grills at most of the stands. There was common entry gate to most of the stands which sometimes created bottle necks at the entrance.

The

toilets facilities were few and limited to common. There were no proper facilities for media personnel and telecast crew to watch the match. Lack of food and refreshments stalls led people to continuous move in and out of the stadium during match hours. The comforts for the spectators, players, media and organizers were not adhered during the construction as there were no standards or guidelines available for the construction of stadium during that period. (Source: unanimous, remaking Wankhede stadium, octamec ltd)

Figure 10: Redevelopment of Wankhede stadium through removal of hard bench seats Source: The times of India, Mumbai, 20th august 2008 3.4.2 Modern Wankhede Stadium

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After the sixth ODI played between India and Australia at the Wankhede stadium during October 2007 in which India downed Australia by mere 2 wickets at the this stadium; International Cricket Council (ICC) conducted their meeting and decided to give Indian subcontinent to host the ICC Cricket World Cup 2011. With Mumbai being the city of cricket lovers, it was selected to host few league matches as well as the final match of the tournament. At this stage, Mumbai Cricket Association (MCA) decided to redevelop the stadium in order to provide better look with modern comforts and facilities to spectators, media, event managers and organizers. After the bidding process, architects Shashi Prabhu & Associates along with P.K. Das & Associates were given the duty to draw the redevelopment plans according to the international stadium standards. After the completion of design, MCA entrusted the contract for ‗Wankhede Stadium reconstruction‘ to Larsen & Toubro ltd and within a week of contract signing, the redevelopment work started on 22nd June 2009 (source: unanimous, remaking Wankhede stadium, octamec ltd). The main focus of redevelopment of stadium was to provide bucket seating facilities and other comforts to spectators such as food courts, improved and spacious toilet blocks, installation of elevators along with ramps, staircase etc. The two opposite stands i.e. north and the south Stands were redeveloped to have higher standards. The roofs were designed to have a cantilevered structural steel with teflon fabric to allow spectators have an un-obstructed view of the ground. There is an increase in the number of exit gates to eleven along with separate restrooms and toilets were reconstructed to accommodate a large number of people including ladies and children. 57 new VIP boxes were constructed for special guests which are air conditioned. Three huge Light-Emitting Diode (LED) screens were installed at locations were visibility is maximum for spectators sitting in any stands. As the facilities to spectators were improved, the player‘s dressing rooms were also revamped to have fitness room, spacious balcony and bathrooms. The media centre (constructed for journalists and photographers) and dressing rooms have large glass panels installed to give clear view of the game. The above work involved a wide range of engineering such as civil, electrical, mechanical, plumbing, interior works and cladding. The stadium also has the facilities of better floodlights by Bajaj Electricals Ltd. The two seating ends of the ground are called as Garware Pavilion End and Tata End. Apart from being one of the biggest stadiums in the country, it is also now one of the most modernized and well equipped in every department. In order to provide the above facilities and maintain international standards, the overall capacity of the stadium was reduced to 32,480 seats from 44,000.

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3.5 Crowd Management at the Wankhede Stadium during IPL Matches Mass gathering is a common occurrence at a sporting event in India. There are generally no serious problems faced with such large gathering in sporting event over the years in India, but in the case of improper crowd management, poor information and inadequate facilities, lack of proper safety and risk management, injuries or deaths can ensue. This study presents findings for the crowd management at Wankhede stadium in Mumbai. The analysis includes the strategies deployed by the event organizers, crowd managers of various line departments. Furthermore, the analysis will emphasise the significance of the management for crowds within the stadium, emergency response plan, progress in coping strategies and vulnerability and risk reduction towards building resilience.

Strategies deployed for Crowd Management by Organisers There are many stakeholders involved during the match to handle mass gathering within the closed enclosure as stadium. Every stakeholder has their own roles and responsibilities to manage the crowd.

Mumbai Cricket Association (MCA) Mumbai cricket association (MCA) is the primary agency responsible for managing crowd during the match in the stadium. MCA has the mandate for ensuring safe conditions in compliance with applicable laws and reasonable standards. Due to fewer members or managers, they take help from various expertise and departments specialized in crowd management. They are solely responsible in printing of tickets, selling of tickets through their partners and housekeeping facilities within the stadium. They assign roles and responsibilities to other stakeholders and provide means of coordination among them through meetings prior to the match. They make sure that the spectators have been seated as per their seat numbers on the tickets. They also provide sign boards, symbols and map within and outside the stadium so that there is no confusion regarding the seating arrangements. They have access to CCTV cameras and Public Address (PA) system in order to monitor the crowd during the match and provide warnings and announcements in case of any disaster. They give trainings and expert knowledge to their own crowd managers regularly in order to ensure proper management of crowd.

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Mumbai Police The Mumbai police department take broad responsibilities to carry out management of crowd before, during and after the match. They perform duties and functions for which there are no written policies. Maintaining ―Law and order‖ when there is a mass gathering is one of their important tasks. The law enforcement is their main duty, However there is an increasing demand in the other areas. Around 1500-2000 police are deployed within the stadium for the match in the Wankhede stadium. They carry out many meetings with all the police personnel to understand the mass gathering location and provide role and responsibilities of each individual. This is done through ―Bandobasht‖ order which have full-fledged details of every police personnel along with their reporting officer. Along with the uniform police personnel, They also keep some police in every stand wearing civil dress so that the spectator are not aware of them and they can keep a watch on behaviour of people. The numbers of police personnel or crowd managers are deployed more at a sporting event as compared to any religious event as they are feel probability of any incident is more at sporting and they carry out assessment related to both external risk and internal risk. This reflects that they are always aware of risk of crowd related incident. All the police personnel during their training period have to undergo crowd management training so that they can handle crowd management. The means of communication for disseminating information about any incident is done through the reporting lists which every police person has with them. So they have to provide information to their reporting officer first and follow orders in turn from them. ―Bandobasht‖ orders have to be followed strictly by every police personnel deployed at the stadium, In case of any incident due to negligence; they are warned about punishments during briefing. Generally speaking, the role of police at sporting events is to enforce laws and to manage crowds along with protecting public property in cooperation and with the necessary support of the event promoter. Fire Department The Fire department is responsible for managing and responding to incidents like fire, wall collapse etc. They are trained professionals to deal with the stadium related hazards. They are equipped with all fire fighting system at the stadium and in its vicinity. They have an emergency plan having Standard Operating Procedure (SOP) which will be activated by those in charge of fire station. In case of additional requirement of vehicles, they can be made available from other fire stations. They have a common Emergency Operation Centre (EOC)

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headquartered at Wadala which coordinate with the other fire station in the city to direct them in case of requirement or incident. Their roles and relationship to other personnel is clearly defined in advance. Fire personnel, like other personnel of department, is always involved in the advance planning of a sporting event to assure their level of acceptance in terms of preparedness with fire and life safety codes. Bombay Hospital The Bombay hospital is involved with the public health aspect in case of any adverse event during the event. The authorities keep in reserve three to four beds and keep CMO, casualty officer and blood bank department alert during the day of the match to ensure that in case of any emergency, they are prepared and equipped to handle the situation. In case of additional requirement, they can use the empty beds in the hospital to accommodate more injured persons. The emergency plan of the hospital will be activated by the director, bringing into play the emergency response mechanism. In order to coordinate with various different internal departments and other hospitals in case of emergency, they follow standard operating procedures (SOP).mentioned in their emergency plan. The plan has response strategies for emergency which are regularly tested by mock drills. Drills and trainings are regularly carried out such as 'emergency care training' so as to see level of preparedness. The roles and responsibilities of every hospital staff are defined in this emergency plan so that such situation is dealt effectively. Disaster Management Cell-MCGM Disaster management Cell of Municipal Corporation of Greater Mumbai (MCGM) has the most influential role on crowd management and on the activities of promoters and entertainers during any sporting event at the Wankhede stadium. They act as a coordination and information dissemination centre for all other department during a sporting event. They stated to follow an Incident Response System (IRS) mechanism to respond for any crowd related incident. There are fourteen emergency support functions which provide training to NCC and NSSC cadets to deal with crowd management. They also become part of managing crowd at the Wankhede stadium during match and monitor the movements of crowd and managers.

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Chapter – 4 Analysis 4.1 Data Collection For the present study, data were collected in two forms in order to understand the various aspects of the study. Collection of data were taken from spectators and MCA crowd managers during live cricket match and the other sources of data were received from various departments involved in managing the crowd at the Wankhede stadium, Mumbai. Data were collected from spectators during the T20 match between Mumbai Indians v/s Delhi Daredevils in Indian Premier League season 7. In my sample of semi – structural interviews of 45 spectators, I was able to receive information from 35 responses. 15 of them were males (age ranging from 20-35 years) and 10 were teenagers (including boys and girls) and rest were females. The spectator respondents are mentioned as S1, S2, S3, S4, S5…..Sn in order to place their perceptions in analysis related to the research questions and objectives. The department are initialized as D1, D2, D3, D4...…Dn respectively in order to understand their perceptions for the present research. The officials from various departments which gave the data related to management of crowd and their preparedness and response for any emergency situation were  Secretary, Mumbai Cricket Association- Respondent D1  Disaster Management cell, MCGM-Respondent D2  O.S.D, Bombay Hospital, Marine Lines- Respondent D3  Senior Inspector, Mumbai police officials and other constables- Respondent D4 

Fire station, Fort-Respondent D5

Data were mostly collected after taking prior appointments. Most of the interviews with the concern person of respective departments took around 30-45 minutes. During the interviews, the data from respondent was collected and analysed and only relevant data related to the aim of the research was further used for the study.

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In order to compare the crowd behaviour at sporting event and religious event, the researcher went to Lalbagh Ganesh Utsav, Mumbai celebration for finding behaviour of the devotees during the queue. Most of the data which were collected was relevant for this research but some were irrelevant and it was ignored. Therefore the data which was used for analysis was of adequate quality in order to achieve the research aim/objectives, answer research questions and test the research hypothesis. 4.2 Data collection challenges As the stadium host few international matches and 7-8 IPL matches so getting respondent during the matches was found to be a difficult task. As the data related to crowd management is sensitive related to safety of people, it took time to get the confidence of the respondent from various department to give confidential data. 4.3 Summary This chapter has focussed on the research design for the study and selected qualitative research methods proposing a semi-structured interview, direct observation was the key sources of data collection. The timeline of the data collection is mentioned along with the challenges.

4.4 Analysis of the data collected Mass gathering is observed to be a common occurrence during sporting event at the Wankhede stadium over the years. There are generally no serious problems with such large gathering, but in the case of improper crowd management, poor information and inadequate facilities, lack of proper safety and risk management, injuries or deaths can ensue. This study presents an analysis for the crowd management at Wankhede stadium in Mumbai which includes the strategies deployed by the event managers, crowd managers and other stakeholders involved in managing crowd. Furthermore, the analysis will emphasise the significance of the management for crowds within the stadium, emergency evacuation plan, progress in coping strategies and vulnerability and risk reduction towards building resilience.

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Strategies deployed for Crowd Management Crowd management at Wankhede stadium is carried out by multiple stakeholders such as Mumbai cricket association, Mumbai police, private crowd managers, disaster management cell etc. Stakeholders perform their assigned roles and responsibilities during crowd management and Incase of any emergency; they have a mechanism of Incident Response system (IRS) where the disaster management cell (MCGM) will work as the emergency control room along with the other components of IRS system. One of the respondents D2 of disaster management cell mentioned that ―In emergency plan, their role is to coordinate for Incident Response System for the various actors involved during response so that the necessary needs of them are met without any delay or confusion.‖ During entries of the spectator, crowd managers ensure that there are no bottlenecks created at the entrance of any stand. They maintain separate queues for both men and women so that security checks are effectively completed well before the start of the match. Management of crowd is accepted by the spectators and around 80% of respondents accepted that stadium has safety personnel in large numbers both inside and outside to supervise the crowd movement before, during and after the match. Crowd behaviour is monitored through CCTV rooms. Mumbai police deploy few police personnel in civil dress at every stands who seats amongst the spectators. Respondent D4 from police departments said ―crowd behaviour can change while entering and exiting the stadium but also during the match within the stand. So for having precaution at the stands, they make few police personnel sit with the spectator to keep a watch on the miscreants‖. This shows the amount of preparedness by the Mumbai police in terms of knowledge about the crowd behaviour due to the past experience of mass gathering at various other places. According to respondent D4, any kind of violent behaviour or antisocial behaviour would be tackled at the individual or small group level before it turns bigger at the crowd level. This will help in great extent to the management of people effectively by being part of the crowd. Respondent D1 informed that ―They provide symbols, maps and warning signs in order to give clear direction to the spectators in case of emergency‖. In order to provide better movement of spectators within the stadium, they have various signboards are kept so that there is no rush at any random single stand and seating of spectators is as per ticket number.

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Respondent D1 mentioned that ―it has been cleared stated to all crowd managers that there should be provision for the individual or group of people to stand together at any place and watch the match.‖ As it can lead to clash between people as standing individuals can distract or restrict the visibility of other spectators. Few of the issues which were agreed upon by respondent as pointed out by D2 is: ―The mock drills with all the departments has never been performed for any emergency situation like stampede as there is no way for getting spectators during non-match day in the number of 30000 to test the preparedness level for any emergency.‖ So in case of emergency, the crowd control will be handled as per the response plan; however there is no assurance that the theoretical plan will work accordingly during practical situation. Another respondent from department D4 added ―in case of emergency, there are no provisions or role assigned to crowd managers in opening of the gates of inner protection grills so that spectators can come to open space of the cricket ground.‖ So there are still some areas which need to be incorporated in their plan of action for emergency. The issues given above are the some of the areas where management have to work upon in order to increase their preparedness level for any incident during cricket match at Wankhede stadium. Crowd Motivation and Behaviour During the match between Mumbai Indians and Delhi Daredevils held on as part of Indian Premier League 2014, respondents were probed to identify their motivation of coming to the ground. Their response can be summarized as follows: •

Seventy percentage of the total respondent gave the reason of supporting their home

team Mumbai Indians. They believe the win against the opponent will keep them ahead in the points table of the tournament.

They feel it would be pride of becoming part of IPL

champion of the year. •

More than half of the respondents also gave the reason of watching it for fun and

entertainment. They believe that the thrill and excitement which comes in watching a match on ground is worth the money spent for tickets.

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•

15% of the respondents especially females gave the reason for driving them to the

stadium were watching the international cricket player playing in the stadium. Many respondents were present in the stadium to watch their favourite player than for the love of cricket. It was observed that women were eager to watch players of Mumbai Indians than concerned with the scoreboard. One of the respondent S7 on questioning the probable winner of the match said ―I don‘t care about the winner, I am happy to watch Rohit Sharma (player of Mumbai Indian team) bat.‖ •

Around twenty five of the respondent said that the need to escape from a present

environment like from their professional work is a kind of motivation to watch the match as it is a mode of relaxation, entertainment and also it comes once in a year. One of the respondent from IT firm said ―I came to watch with my superior as we were eager to take break from their hectic schedule of work‖ • One five percent of respondent were present in groups to watch the match as they said it was a mode of socialization and watching with their close friends and relatives. One of the S15 respondent from a group of youths said that watching in a group is more fun and joy instead of coming alone to a stadium. The respondent also said that he would have not come to watch a match alone. •

There were three respondents who were watching the match for first time and they

came to feel the atmosphere of crowd of more than 20,000 in numbers. The diverse motivation of the spectators reflects that there is no single factor which motivates the individual to come to the stadium and in case any of the motivation is not fulfilled, there can be odd behaviour of fans or individuals. Need to manage people at the stadium The crowd behaviour would change if there is no regulation from crowd managers. They can easily turn violent in case there is lack of fear of security. Sports stadium gives entries to all the people without considering their background. So there may be chance that there can be a clash of ego between individuals or group which can result in crowd related incident. One of the officials from police department (D2) stated that ―due to the presence of police personnel and other crowd managers, the spectator behave in decent manners. If they don‘t deploy the police in the stadium, they believe that the probability of crowd related incident

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becomes more and crowd control can be difficult post incident‖. Respondent D2 believes that the presence of police in uniform changes spectator attitude towards the other people and also to the players. These kinds of strategies have been successful in the past to manage crowd at other mass gathering in the city of Mumbai. So, the self-regulation by the people is still a factor which cannot be followed unless people have control in their behaviour. Self-regulation can also be hard to take into account as the capacity of the stadium is limited and there can be probabilities that many of the spectators will seat on the front and back stands of the stadium as the view from these stands are better as compared to east and west stand. Difference between religious and sporting crowd During the IPL match, people were seen behaving in different ways according to the match situation. Initially people were more excited and were performing verbal gestures like dancing, singing clapping, chanting, and yelling slogans, taunts or obscenities; once the match started, most focus on the match. When boundaries were hit by the batsmen team, they used to clap, show signs and banners and bang the water bottles on the seats. The music played between the overs also made spectators to dance with their friends or other group members. People were observed to be the predicting score or discussing strategies depending on the situation. Some of the crowd were throwing paper missile or rockets or throwing items such as food wrappers, water bottles and sign boards at random targets. Many of the spectators had painted their face with the flags of their supporting team or player. In case of fall of wickets, people were found to be signalling to others people with threatening or indecent motions and also banging chairs with the water bottles in order to cheer for their team. Spectators were observed to be moving in and out from the stand for buying food items and drinks and trying to crash the gates to gain entry to the sitting stand, or rushing the exit, both of which may result in injury or death from trampling; However, the behaviour of crowd in religious place like Lalbagh Ganesh Utsav was found to be different as compared to the sporting crowd. The people were fully dressed as they believe that in religious places, they should be properly dressed. Most of the people were chanting or singing religious songs while moving in the queue for the darshan of Lord Ganesh. They were showing more patience while moving in the queue as they had adequate amount of time. They were calm and supportive to other nearby people in the queue.

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The above comparison between the sporting and religious shows that the sporting crowd are at more internal risk of crowd related events. They need better management due to the sporting crowd behaviour as compared to the religious crowd. Psychological and Social Factors resulting in violent behaviour There are some kinds of motivation which drives the spectator to the stadium and when this motivation is not fulfilled from the match. The results can be violent behaviour due to various psychological and social factors. The factors which have been gathered from the respondents during the match are: 1) Loosing of supporting team or host team 2) High ticket cost, 3) Improper facilities within the stadium, 4) Abandoning of the match due to weather conditions. The above factors can result in violent behaviour of individuals which together can result in group or crowd behaviour. Crowd action can be patterned in such a way that individuals can aggravate the situation by raising their concern or voice and it can result in more people following the similar behaviour. A small part of the crowd can spread the disagreement to the whole crowds in few minutes and which in turn changes the overall behaviour of the crowd. The violent behaviour can create panic among other spectators and that can trigger any crowd related incidents. Spectator response to crowd related incident at Wankhede Stadium Spectators visit to the stadium can be in groups, with family members or individually. In case of any incident related to crowd i.e. crowd surge or rush toward to the exit gate; there can be panic among spectators to move out from the stadium to a safer place. The response behaviour of individual will be different among each other. One of the respondents S16 said that ―instead of moving out alone, He will first look for his family members and other group people‖. Other respondent S6 said that ―they are unaware about the exit path in the stadium and they will follow other people (i.e. herding behaviour) in order to come out of the stadium‖. It reflects people will trust the unknown as they might be going to safer side of the stadium. However these unknown might have been escaping on their own or they might be following the same herding behaviour of others. It may happen that the herding behaviour can result in more disturbances at a particular exit as one individual or group is following the other.

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Some of the other respondents said that ―they will escape out as early as possible so that they are safe from emergency situation‖. So there is no particular response which the spectators will perform in case of emergency, they might panic and perform action which will not be commonly done. The role of crowd managers will change to crowd controllers due to emergency, they now have to guide the surging crowd to the safer exit and make sure that there are no casualties from any crowd disturbance.

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Chapter-5 Discussion and Conclusion 5.1 Discussion related to mass gathering and crowd management at a sporting event The research was initiated to study the crowd management practices at a sporting with focus on understanding the changing crowd behaviour during the sport event and its implications on crowd management. The first chapter showed the past stadium disasters in the world along with their cause. Most of the disasters happened due to improper crowd management at the stadium from the organizers, event managers etc. The lack of planning for crowd management opened the gate for sporting crowd to behave in unlawful manner and cause severe damage to life and property. It led to formation of base for further study to investigate the proper crowd management at a sporting event which is a location for mass gathering. The study of crowd management at a sporting event was considered as there is huge love and fan following for sports such as cricket in India. From the literature review, the understanding of crowd at sporting event reflects the need for proper crowd management. Crowd are the group of individuals having some interest or motivation in coming together at a location. Crowd should be managed properly with identification of motives or interest, expected number of individuals, time of the gathering etc. Many authors concluded that the psychological and social factor is important aspects which need to be studied as it can acts a triggering factor for changing the crowd behaviour. The literature of past disasters of Hillsborough and Ellis park stadium have showcase the need for proper crowd management than crowd controllers. Crowd managers are one of the actors who are assigned the responsibities of effectively managing the crowd at any sporting event. However these crowd managers are the people who are just trained personnel and they are focussed on evenly flow of movement of people at the stadium. They can‘t perform any task on their own interests as any fault on their part can create a larger impact on the event. The Inclusive framework for Human Stampede Risk Reduction for Mass Gathering Occurrences suggests that there are various risk factors associated during mass gathering of people at a sporting event which should be properly assessed and then planned for minimizing them. The planning of the crowd movement along with monitoring of crowd behaviour at a sporting event will help in increasing the safety of the spectators coming to the

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stadium to watch a match live. It will also show greater preparedness level and the response mechanism can be more proactive as crowd managers will be aware of the situation in hand. It is important to have proper crowd management strategies in managing the crowd at a sporting event. Crowd management practices at the Wankhede stadium comprises of many stakeholders having their defined roles and responsibities, better preparedness for the emergency situation, proper response and coordination mechanism and preparation of emergency plan. Even though there have been no crowd related incidents during any matches, the crowd management should always considered the smallest risk factors. Sporting event at a place were around thirty thousands of people will gather should consider the layout of the venue during planning. Wankhede stadium being an enclosed structure, the risk of crowd related incident is more as compared to a political rally in an open ground or gathering at a funeral of political leader. The stadium has a common entrance and exit gate for the watching the match. The gathering of people is mostly uniform for the duration of match so the movement of crowd during entrance and exiting will remain similar. So the management should not only consider the management of spectator during the entrance. They should also manage the crowd after the match. In match between Mumbai Indians and Delhi Daredevils, the researcher during his study visit observes that there is a lack of management during exit gates after the match and people are coming out of the stands according to their convenience of travel to home. The flow of crowd to and out of the stadium should be maintained such that bottlenecks are not formed at any place. Wankhede stadium have authorities or securities which have skills of management of crowd , however the event managers doesn‘t feel the need of having crowd controllers as the crowd managers

are given more priority as

compared to crowd controllers. Crowd controllers are the people who are responsible to handle after any emergency situation such as directing or rescuing people after any crowd disturbance at the stadium. So the role of crowd controllers will eventually come in place only after there is lack of proper management by the crowd managers. So crowd management and crowd control are interrelated. They should be a well-conceived crowd management plan that will hopefully eliminate the need for extensive crowd control. Event organisers should put more efforts in crowd management to effectively manage the crowd than handling the situation resulting from improper crowd management.

The success of the event will

eventually come when the event is successfully completed and there is a limit to the liability of the event managers and preserving their financial stability, they need to be more concern

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about planning the crowd management than crowd control. The safety of the spectators will be more in having better management plan than emergency or response plan. The crowd management plan should be prepared for the crowd behaviour at the sporting event as crowd behaviour plays a major role in generating crowd disturbance. The disturbance among the crowd results in panic or chaos which can sometimes become difficult to handle. According to Waddell (1997) referring to a staunch supporter of the integrated management plan view, states, ―to keep management from crossing over into crowd control, one of the most important things to do is correctly assess the mood of the crowd‖. So understanding changing crowd behaviour at any sporting event will be useful to determine the response mechanism for any violent behaviour. In literature, there have been very few studies related to understanding crowd at a sporting event and with growing popularity of sports all around the world, there are more sports event happening at the stadium. In past there have been many crowd disasters at a sporting event due to lack of studies related to planning of crowd management and understanding the crowd psychological and social factors. In Indian context, there have not any disasters at a sporting event till date even though people of the country watch many sports event at the stadium. Understanding the crowd management practices at Wankhede stadium, Mumbai reflects that the various stakeholders have their own roles and responsibilities related to crowd management. The overall coordination between different stakeholders has been done by a single department responsible in information dissemination and communication between them. Developing crowd management plans in conjunction with the basic crowd management practices given in this study will help protect managers and spectators as well as the players. A better understanding of necessity for protecting the spectators and their interest can be incorporated through the plans. Through effective planning for crowd management and crowd behaviour, they will achieve economic gains as well as a safe event.

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Conclusion Based on the literature review, case study, data from the semi-structure interview and analysis of the result, the objectives of the study have been successfully achieved.

Crowd safety is an important aspect during mass gathering at a sporting event. It cannot be handled by only a designing of the management plan, but it also a management responsibility to implement the necessary best practices of crowd and their safety management. There should be an effective risk management through a plan which will have mechanism to reduce vulnerabilities and risk during mass gathering at a sporting event. Conversely, with good event managers using information technology in monitoring can be successful in efficiently eliminating risk from crowd behaviour. The coping capacities of the management should be improved to such an extent that will have sustainable safe sport events. More importantly, this case study of Wankhede stadium conclude that proper crowd management is achieved due to improved coordination among various stakeholders such as event organisers, venue designer and planner, and security personnel. They work together to effectively manage the crowd movement before, during and after the match. As crowd management and crowd control act together and they have an implication on each other i.e. if the management side of crowd is uncontrollable and lost, then control side will not be able to handle the crowd sure for longer duration. What is more important to understand is that good crowd management at the stadium can improve the spectator‘s behaviour and satisfaction for the watching the match live at a stadium.

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Annexure Annexure 1.1 Questionnaires for Mumbai Cricket Association Officials 1)

How many international or IPL match happens at the Wankhede stadium in a year?

2)

For any cricket match at Wankhede stadium, when do you start preparing for the

crowd management? 3)

What are your views on the current levels of crowd safety management in the

Wankhede stadium during the match? 4)

What are the necessary measures MCA take in order to manage crowd for the match?

5)

Which are the other agencies along with MCA handle the mass gathering in a

stadium? 6)

Do you think the current level of knowledge of crowd management of event

managers, licensing personnel, crowd safety managers, and security personnel is of high standards compared to any country sports event management? 7)

Do you have any Standard operating Procedure (SOP) in case crowd related incident

happens during or after the match? 8)

Do you have any separate Exit gate for the evacuation of people during any incident?

9)

Who is the responsible person who will look into response during any crowd incident?

10)

Do you provide trainings to the security guards regarding the crowd management?

Questions for Disaster Management Cell-MCGM 1)

How you respond to the mass gathering at the Wankhede stadium?

2)

Who is responsible for handling the crowd management at the stadium?

3)

What are the preparations for any crowd related incidents during the match?

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4)

What are your thoughts for such crowd related risk within stadium compared to other

risks? 5)

Do you have a separate DM plan for the crowd management in a stadium?

6)

Which are the communicating devices used for transferring the information within the

stadium or coordination techniques used? 7)

How you monitor crowd behaviour i.e. individual or group behaviour during the

match? 8)

In case of any crowd related incident inside the stadium, How will you respond to the

situation? 9)

Do you perform any drills before match for crowd management in a stadium?

10)

Any training given to the crowd controllers of the stadium?

Questions for Bombay Hospital Officials 1)

How do you get information about any incident or emergency situation related to

stadium 2)

What are your preparations for the mass gathering at the stadium?

3)

Do you reserve patient‘s beds or bloods, medicines for the crowds during the

matches? 4)

Do you send doctors and ambulance to the stadium during the match day?

5)

How will the medical emergence team will respond in case a crowd related incident

happens at the stadium? 6)

In case of shortage of beds and OT, how you will respond to this situation?

7)

What kind of orientation or training is carried out for the hospital with respect to

preparedness and response to disasters? 8)

Are the hospitals equipped with generators in case of electricity problems?

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9)

What is the procedure for handling large number of dead bodies after a stadium

disaster?

Questions for Mumbai Police Officials 1)

How do you get information about any incident or emergency situation?

2)

What are your thoughts and strategies for such mass gathering in a stadium?

3)

What are your preparations for such a large crowd?

4)

How many police officials deployed for any international or IPL matches?

5)

How you avoid public transport congestion and parking issues at the either side of

roads around the stadium which can result in potential road blockages before, during and after the event. 6)

Are you always involved in BMC disaster management planning or meetings related

to cricket match at Wankhede stadium? 7)

What kind of vehicles and equipment you have to respond to any disaster situation?

8)

What are your initial standard Operating procedures (SOP) after getting any disaster

information to maintain law and order? 9)

How will you communicate inside and outside the venue to provide public

announcements, marshalling instructions and evacuation orders in case of crowd related incidents? 10)

How will you coordinate with traffic department so as to avoid traffic congestion on

roads leading to disaster site for better rescue and relief operation? 11)

Do you feel that there is a need for crowd controllers at the stadium for managing the

crowd?

Questions for Fire Station 1)

In what ways you can get information about any emergency situation from a stadium?

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2)

What are your preparations for such a large mass gathering?

3)

Do you provide trainings to your team for any kind of incident within the stadium?

4)

How many fire brigade vehicles are sent to the stadium and number of fire brigade

officials deployed? 5)

Do you have any emergency plan, in case of fire within the stadium?

6)

Do you have resources to respond to other disasters like stampede, wall or roof

collapse etc.? 7)

What mechanism do you have to coordinate with other department?

8)

In case of additional fire engine requirement, from where you can get it? What is the

procedure or requirement for this? 9)

How much time will it take to bring fire engine to the stadium?

10)

Do you have any mechanism to take refuel water tanks with the water from Arabian

sea in case of shortage of water and also it is near to the stadium? 11)

Who is the head of the department which will take decision related to the stadium

incident? 12)

Do you any standard operating procedure (SOP) for the stadium related incident?

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Annexure 1.2 Questionnaires for spectators 1)

How is your experience watching a match live in a stadium?

2)

What makes you to come to a stadium for watching a match live?

3)

How much did you pay for the ticket to watch the match?

4)

What are your thoughts about safety and security during the match?

5)

Do you prefer coming alone or with friends or family?

6)

How is the crowd management throughout the stay in the match?

7)

In case of crowd related incident like stampede, how will you respond?

8)

Will you wait for family members, friends or known people in case of any

emergency? 9)

Do you know the exit route or you will follow other people i.e. herding behaviour?

10)

In case there are no police or crowd managers, how will response to any incident?

11)

Are you provided with overall stadium layout during entry to the stadium or is maps

available at every stand? 12) crowd?

Do you feel that there is a need for crowd controllers at the stadium for managing the