Sheryl Shaw is a business professional with commitment to excellence. She is self-motivated, and possesses excellent tim...
S H E R Y L W. S H A W (Mobile) 901.487.0896
[email protected] www.linkedin.com/in/sherylshaw/
CAREER SUMMARY Business professional with commitment to excellence, self-motivated, excellent time management and problem solving skills. Superior interpersonal and customer service skills. Ability to lead as well as being a valuable team player. Results oriented professional with years of broad based experience and visible achievements in: Marketing Project management Employee training Business management Personnel management Event planning Office management Knowledge management Sales Research Website administration Software administration
PROFESSIONAL EXPERIENCE MEDTRONIC, MEMPHIS, TN.
Technical Information Specialist Associate Technical Information Specialist Project Coordinator III
2006 - 2013 2010 – 2013 2009 - 2010 2006 - 2009
Responsibilities included managing, marketing, monitoring, and coordinating all aspects of the Design Excellence Center (DEC), project management, knowledge management, website administration, research, employee training, and event planning. Created and implemented marketing plans for Design Excellent Center to increase awareness and use of center to targeted employees. Plans and events included grand opening celebration, meet and greet activities, tours, training classes, holiday activities, weekly email communications, contests, product demonstrations, weekly DEC user interview, vendor presentations. Created and distributed weekly newsletter containing information about DEC activities, products, employee training, updated standards, links to valuable journal articles and other relevant information. Created, developed and managed content of the DEC website which included information about DEC activities, training, and links to product and other relevant information. Developed and taught training module introducing new employees to the Medtronic corporate Knowledge Center resources and resources available in the DEC and through the DEC website. Planned, coordinated and implemented on-site and web based training and education. Project manager, trainer, and administrator for IHS Goldfire research and problem solving software. Medtronic Spine liaison to the corporate Knowledge Center connecting employees to databases, journals, books, education and research assistance. Conducted product research using multiple databases. Prepared product summary reports. Chair and Co-Chair of Medtronic Women’s Network. Coordinated and oversaw multiple committees responsible for activities surrounding philanthropic, career enhancement and women’s issues. Created and published “Welcome to Memphis” brochure for new employees adopted by Human Resources department. 1
SHERYL W. SHAW Continued
FASTRACKIDS, COLLIERVILLE, TN. Owner/Manager
2004 - 2006
Managed all aspects of children’s educational business including marketing, client presentations, sales, writing and negotiating contracts, teaching, hiring and training employees, special event planning. Performed all administrative duties, including scheduling appointments, accounts payable/accounts receivable, purchasing equipment and supplies. Created and implemented marketing for new business, including writing newspaper and magazine articles, designing ads, flyers, and postcards, group presentation materials, and trade shows. Initiated and implemented all aspects of business start-up including book keeping, filing system and electronic documentation, negotiating property lease and obtaining all necessary business licenses and insurance. Managed all aspects of customer sales and customer service including meeting with potential customers, closing the sale and writing contracts. Designed and maintained company website.
SERVICEMASTER, MEMPHIS, TN
2001 - 2003
Sr. Telecommunications Analyst
Project lead for TruGreen branch moves to new locations working with multiple vendors in the purchase and installation of new telephone systems and the transferring of local and long distance service to corporate contracts. Worked with branch employees and service providers to resolve billing and service issues and equipment problems. Developed six phase audit manual used by full-time and contract employees to analyze branch telephone expenses and improve efficiency. Trained and managed contract employees during the audit of 400+ TruGreen branches. Co-managed telecommunications audit of 400+ TruGreen branches resulting in conversion of branches to corporate service agreements saving thousands in monthly local and long distance service expenses. Documented findings and recommendations and served as source of information and guidance for temporary employees. Worked with Information Technology department to upgrade department web based job tracking system.
UNION PLANTERS BANK, MEMPHIS, TN Telecommunications Analyst
1999 -2001
Project lead for bank branch moves to new locations working with multiple vendors in the purchase and installation of new telephone systems and the transferring of local and long distance service to corporate contracts. Analyzed service contracts. Analyzed telecommunications needs of branch locations. Worked with branch employees and service providers to resolve billing and service issues and equipment problems. Analyzed and resolved telephone and mobile device issues for customers located in the corporate administration office.
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S H E R Y L W. S H A W Continued
EDUCATION Bachelor of Business Administration with major in Marketing, University of Memphis Twelve hours toward Masters in Business Administration, Christian Brothers University
CERTIFICATIONS Project Management, Christian Brothers University Goldfire Green belt, Red belt, Administrator Certification, IHS Goldfire PubMed Search basics, National Library of Medicine Copyright at Work, Copyright Clearance Center
TECHNOLOGY Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Publisher) Sitebuilder Quickbooks IHS Goldfire Smartboard WASP Canon large format plotter 3D printer
ORGANIZATIONS Medtronic Women’s Network: Spine (Medtronic Employee Resource Group) 2009-2011 Chair 2008-2009 Co-Chair 2007-2008 Membership Committee Chair 2006-2007 Membership Committee The Society of Women Engineers (Medtronic Professional Area Network Group) Christian Employee Resource Group (Medtronic Employee Resource Group)
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