Manual Ingls Hotelaria

 

 

KCEVCJ DF OEAJÍ\ Vild 2093 “Jëeauc Oeajfsc/\frvoág df Pfstcurcetf f @cr LFI (Lursg df Fdulcáìg f Igrkcáìg)

 

Oetrgduáìg

<

O Eýkfrgs

4

Bgrcs

1

Docs dc sfkcec

3>

Kfsfs

33

Fstcáöfs dg ceg

30

Yfr`gs= tg `f + tg bcvf

3<

OO Dospgsoáìg df kfsc

39

Cjokfetgs

32

@f`odcs

00

Kfeu

06

Pfstcurcetf “ fspcág iësolg

> - Gef buedrfd 0>> - Twg buedrfd ftl8 C lcsc dgs kojbcrfs iuelogec lgkg c dc dfzfec, cpfecs trglcedg " buedrfd" pgr "tbgusced" 3>>> 0>>> ;; Gef Twg tbgusced tbgudsced

4

 

Jostc df eýkfrgs grdoecos (prokforg, sfauedg, ftl).

3 - Iorst 0 - \flged < Tbord 4 -- Igurtb 6 - Ioitb 9 - \oxtb 1 - \fvfetb 2 - Foabtb ? - Eoetb 3> - Tfetb 33 - Fjfvfetb 30 - Twfjitb 3< - Tbortffetb 34 - Igurtffetb 36 - Ioitffetb (..) ( ecs dfzfecs c pcrtor dg voetf, doifrfetfkfetf doifrfetfkfetf dgs lcrdoecos, cg oevïs df ty, lgjglcrfkgs tof, sfauodg dg tb) 0> - Twfetoftb 03 - Twfety-iorst 00 - Twfety-sfl Twfety-sflged ged (..) - Tbortoftb 4> - Igrtoftb Cs c`rfvocturcs sìg igrkcdcs dc sfauoetf igrkc= eýkfrg + ducs ýjtokcs jftrcs dc pcjcvrc lgkpgstc fxfkpjgs= Iorst (3) ; 3st \flged (0) ; 0ed Tbord (tb Kojïsokg ; gef tbguscedtb Kojogeïsokg ; gef kojjogetb;;3,>>>tb 3,>>>,>>>tb

9

 

Bgrcs (Bgurs) Bgrc ck / pk

04 bgrcs

30=>> 30ck 3=>> 3ck 0=>> 0ck > > 4ck 6=>> 6ck 9=>> 9ck 1=>> 1ck 2=>> 2ck ?=>> ?ck 3>=>> 3>ck

04=>>;>=>> Twfjvf g'ljglh ; Kodeoabt 3=>> Gef g'ljglh 0=>> Twg g'ljglh > Tbrff g'ljglh 4=>> Igur g'ljglh 6=>> Iovf g'ljglh 9=>> \ox g'ljglh 1=>> \fvfe g'ljglh 2=>> Foabt g'ljglh ?=>> Eoef g'ljglh 3>=>> Tfe g'ljglh

33=>> 33ck 30=>> 30pk 3=>> 3pk 0=>> 0pk > > 4pk 6=>> 6pk 9=>> 9pk 1=>> 1pk 2=>> 2pk ?=>> ?pk 3>=>> 3>pk 33=>> 33pk

33=>> 30=>> 3> 34=>> 36=>> 39=>> 31=>> 32=>> 3?=>> 0>=>> 03=>> 00=>> 0>

Fjfvfe g'ljglh Twfjvf g'ljglh ; Koddcy ; egge Gef g'ljglh Twg g'ljglh Tbrff g'ljglh Igur g'ljglh Iovf g'ljglh \ox g'ljglh \fvfe g'ljglh Foabt g'ljglh Eoef g'ljglh Tfe g'ljglh Fjfvfe g'ljglh

1

 

Bgrcs f koeutgs  Bgrc

3=>> 3=>6 3=3> 3=36 3=0> 3=06 3= 3= 3=46 3=6>

Gef g'ljglh Iovf pcst gef Gef-gb-iovf Tfe pcst gef Gef-tfe Sucrtfr pcst gef Gef-ioitffe Twfety pcst gef Gef-twfety Twfety-iovf pcst gef G Gef-twfety-iovf ef-twfety-iovf Bcji pcst gef Gef-tborty Twfety-iovf-t Twfety-iovf-tg-twg g-twg Gef-tborty-iovf Twfety-tg-twg Gef-igrty Sucrtfr-tg-twg Gef-igrty-iovf Tfe-tg-twg Gef-ioity

3=66 Iovf-tg-twg 0=>> Twg g'ljglh

Gef-ioity-iovf Gef-ioity-iovf

2

 

^frauetcr f dozfr cs bgrcs ^frauetc

Qbct tokf os ot7 Qbct's tbf tokf7 Dg ygu bcvf tbf tokf7 Pfspgstc  

Ot's ...      

  

tbrff g'ljglh (>) qucrtfr pcst twg (0=36) foabt-twfety (2=0>)

Qbct tokf os ot7

Ot os tbrff g‟ljglh. 

?

 

- Docs dc sfkcec (Dcys gi tbf wffh)

- Kgedcy - Tufsdcy - Qfdefsdcy -Tbursdcy -Irodcy -\cturdcy -\uedcy

3>

 

- Kfsfs dg ceg (Kgetbs)

33

 

-Fstcáöfs dg ceg (\fcsges)

30

 

Yfr`gs (Yfr`s) Yfr`g ‚Tg `f‛  

^rfsfetf

Igrkc Efactovc Igrkc Oetfrrgactovc O ck (Fu sgu, fstgu)

O ck egt

Ck O7

_gu crf (Tu ïs, fstãs)

_gu crf egt

Crf _gu7

Bf os (Fjf ï, fstã)

Bf os egt

Os Bf7

\bf os (Fjc ï, fstã)

\bf os egt

Os sbf7

Ot os (Fjf/Fjc ï, fstã pcrc lgoscs gu ceokcos)

Ot os egt

Os ot7

Qf crf (Eüs sgkgs, fstckgs)

Qf crf egt

Crf wf7

_gu crf (Yglís sìg, fstìg)

_gu crf egt

Crf ygu7

Tbfy crf (Fjfs sìg, fstìg)

Tbfy crf egt

Crf tbfy7

Fxfkpjgs= Ciorkctovg  

_gu crf c wcotfr(Tu ïs uk fkprfacdg df kfsc). Tbfy crf wcotfrs. (Fjfs sìg fkprfacdgs df kfsc). Qf crf wcotfrs. (Eüs sgkgs fkprfacd fkprfacdgs gs df kfsc). Kr. \kotb os oe tbf rfstcurcet. (G \r. \kotb fstã eg rfstcurcetf).

3<

 

Efactovc 

Qf crf cegt oe tbf(Fu rfstcurcet egw. (Efstf kgkfetg eìg fstckgs eg rfstcurcetf) rfstcurcetf).. O'k egt wcotfr. eìg sgu uk fkprfacdg df kfsc).

Oetfrrgactovc 

Crf tbfy oetfjoaafet7 (Fjfs sìg oetfjoafetf oetfjoafetfs7) s7) Ck O Feajosb7 (Fu sgu Oeajís7) Qbg Ck O7 (Sufk sgu fu7)

34

 

Yfr`g "Tg bcvf" ^rfsfetf

- O bcvf ; fu tfebg - _gu bcvf ; vglí tfk (tfes) - Bf bcs ; fjf tfk - \bf bcs ; fjc tfk - Ot bcs ; ostg tfk - Qf bcvf ; eüs tfkgs - _gu bcvf ; vüs tfdfs - Tbfy bcvf ; fjfs tík ^csscdg O wojj bcvf

- O bcd ; fu tovf - _gu bcd ; vglí tfvf (tovfstf) - Bf bcd ; fjf tfvf - \bf bcd ; fjc tfvf - Ot bcd ; ostg tfvf - Qf bcd ; eüs tovfkgs - _gu bcd ; vüs tovfstfs - Tbfy bcd ; fjfs tovfrck

arojjfd gltgpus.

O'jj bcvf tbf sckf.

Iuturg (utojozc-sf g cuxojocr wojj)

- O wojj bcvf ; fu tfrfo - _gu wojj bcvf ; vglí tfrã (tfrãs) - Bf wojj bcvf ; fjf tfrã - \bf wojj bcvf ; fjc tfrã - Ot wojj bcvf ; ostg tfrã - Qf wojj bcvf ; eüs tfrfkgs - _gu wojj bcvf ; vüs tfrfos - Tbfy wojj bcvf ; fjfs tfrìg G vfr`g BCYF pgdf sfr c`rfvocdg eg prfsfetf, cdologecedg uk cpüstrgig + vf dfpgos dg sumfotg (vcjf sgkfetf pcrc O, _gu, Qf, Tbfy).

- O'vf `ffe bfrf b frf `figrf (fu fstovf cquo cetfs).

36

 

Dospgsoáìg df kfsc

Tcjbfrfs

39

 

Lgpgs (Ajcsswcrf)

31

 

Cjokfetgs Jfaukfs

Kcroslg

32

 

^foxf (Iosb)

3?

 

Lcref (Kfct) Yclc (@ffi)

Yotfjc (Yfcj)

0>

 

^grlg (^grh)

@grrfag (Jck`)

03

 

@f`odcs Lglhtcojs

vgdhc, lgiiff joqufur, ge olf @jclh Pussoce 

vgdhc, jolgr df lciï, lgk afjg vgdhc, tgkctg muolf, tg`cslg sculf, wgrlbfstfrsborf sculf, scjt, pfppfr, lfjfry, ge olf @jggdy Kcry 

vgdhc, sukg df tgkctf, tc`cslg, kgjbg df wgrlbfstfrsborf, scj, scj, pokfetg, pokfetg, copg, lgk afjg vgdhc, grceaf joqufur, lrce`frry muolf, jokf, ge olf Lgskgpgjotce 

vgdhc, jolgr df jcrcemc, sukg df ckgrc, jokc, lgk afjg

Dcoquoro 

joabt ruk, jokf muolf, suacr, `jfedfd wotb olf

00

 

ruk, sukg df jokc, jokc, cáýlcr, trot troturcdg urcdg lgk afjg vgdhc, aoe, ruk, grceaf joqufur, jfkge muolf, lgjc, ge Jgea Osjced Olfd Tfc  

olf vgdhc, aoe, ruk, jolgr df jcrcemc, sukg df jokìg, lglc lgjc, lgk afjg tfquojc, jokf, scjt, `jfedfd wotb olf

Kcracrotc 

tfquojbc, jokc, scj, troturcdg lgk afjg aoe, dry vfrkgutb, (acreosb wotb gjovf) Kcrtoeo 

aoe, vfrkgutb sflg, lgk ukc czfotgec ruk,lglgeut kojh, poefcppjf muolf, `jfedfd wotb olf ^oec Lgjcdc 

ruk, jfotf df lglg, sukg df ceceãs, troturcdg lgk afjg vgdhc ced grceaf muolf, ge olf

\lrfwdrovfr 

vgdhc f sukg df jcrcemc, lgk afjg  afjg  aoe, jfkge muolf, suacr, sgdc wctfr, ge olf Tgk Lgjjoes 

aoe, sukg df jokìg, ãauc tüeolc

@f`odcs `rcelcs

Aoe 

Aoe

Joqufur 

Jolgr

Puk 

Puk 0<

 

Ygdhc 

Ygdhc

Qboshy

Qboshy

Tfquojc 

Tfquojbc

Lfrvfmc

ectogecj `ffr Dgkfstol 

lfrvfmc eclogecj `ffr `rfwfd efcr`y Jglcj 

lfrvfmc ic`rolcdc/ifrkfetcdc ic`rolcdc/ifrkfetcdc ec zgec `ffr sfrvfd oe c toe Lces 

lfrvfmc df jctc `ffr sfrvfd oe ajcss `gttjf @gttjfs 

lfrvfmc fk acrrcic `ffr ge tcp Drcit 

lfrvfmc df prfssìg 04

 

`ffr oe c jcraf `crrfj Hfa 

`crroj df lfrvfmc

Kfeu

Tck`ïk lgeflodg pgr= 

Fxfkpjgs 

Cppftozfrs  

Cppofs, Ioeafr Iggd, Lgk`g ^jcttfrs, \eclhs, \tcrtfrs

^ìg df cjbg8 qufomgs

\cjcds (ced

Acrdfe Irfsb, Arffes, Joabt Icrf, Joabtfr Icvgurotfs, Jgw Lcjgrof Lbgolfs, Jgw-ict \fjfltoges

\cjcdcs8 sgpc dg doc

\cedwolbfs 

@urafrs, Irgk tbf Dfjo, Irgk tbf Arojj, Juelb Kfeu, Qrcps

\cedfs df acjoebc8 prfag eg pìg8 bck`uraufr

Otcjoce 

Eggdjfs, ^cstc, ^ozzc

Fspcrauftf8 pozzc

Kcoe Lgursf 

Fetrïf, Doeefrs, Kcoe Dosb, Kcoe Fvfet

@oif8 lc`rotg

\gups)  

06

 

\odfs 

Cllgkpceokfets, Ge tbf \odf, \odf Dosbfs

@ctctc irotc8 crrgz

\fciggd 

Lctlb gi tbf dcy, Irfsb irgk tbf \fc

Lckcrìg8 jcagstc8 pfoxf

Kfxolce 

\gutb gi tbf @grdfr, Tfx-Kfx

Icmotcs, Eclbgs, Felbojjcdcs

\pflocjtofs 

\oaecturf otfks, Icvgrotfs, ^jfcsfrs, 6 \tcrs

@oif î lbfic8 @clcjbcu î Lcsc

Dfssfrts  

\wffts, Trfcts, Igr tbf \wfft Tggtb

Ectcs dg lïu8 @c`c df Lckfjg

@fvfrcafs 

Droehs, Ege-cjlgbgjol `fvfrcafs, Pfirfsbkfets

Pfiroafrcetfs8 sukgs

Qoef ced

Lggjfrs, Drcit, Joqugr, \pflocjty Droehs, \porots, Irgk tbf @cr

Yoebg8 lfrvfmc

Mueogrs, Hods \tuii, Jottjf Tohfs, Igr tbf Kuelbhoes

Bck`uraufr8 pozzc

@ffr  Hods Kfeu 

09

 

Fxfkpjg df kfeu \TCPTFP\

- Doppfd lglhjf

2.>> ₪ 

- \kghfd kfcts

4.>> ₪ 

- \jolfs gi kfjge wotb skghfd bck

0.>> ₪ 

- Koxfd scjcd

3.6> ₪ 

\GV^

- Tbf sbfjjiosb sgup

0.6> ₪ 

- Tbf vfaftc`jfs sgup

0.>> ₪ 

01

 

IO\B

- Kfjtfd lgd wotb kcsbfd pgtctgfs

3>.>> ₪ 

- Arojjfd gltgpus

36.>> ₪ 

- Kgehiosb rolf wotb prcwes

30.6> ₪ 

- \fc-`rfck lgghfd oe tbf gvfe wotb arffe `fces

?.>> ₪ 

KFCT

- Pgcst pgrh wotb pgtctg ced rolf

30.6> ₪ 

- ^oajft wotb lbops ced grceaf

36.>> ₪ 

- Yfcj lbgp wotb vfaftc`jfs

?.>> ₪ 

- Koxfd rgcstoea spot wotb lbops

3>.>> ₪ 

DF\\FPT

- Olf lrfck

0.>> ₪ 

- Lglgeut pof

0.>> ₪ 

- Lcrrgts pof

0.>> ₪ 

- Lustcrd

0.>> ₪ 

- Lgghfd pfcrs oe rfd woef wotb suacr ced loeeckge

0.>> ₪ 

- Lbglgjctf kgussf

0.>> ₪ 

IPVOT 02

 

- ^oefcppjf

0.6> ₪ 

- Cppjf

3.>> ₪ 

- Grceaf

3.>> ₪ 

- Arcpfs

3.>> ₪ 

- \trcw`frrofs

0.>> ₪ 

- Kfjge

0.>> ₪ 

- Kceag

0.>> ₪ 

DPOEH\

Qbotf woef

- Felgstcs df ^fecjvc

4.>> ₪ 

- Suoetc df Lc`ros

9.>> ₪ 

- Suoetc dgs Arojgs

1.6> ₪ 

Pfd woef

- Felgstcs df ^fecjvc

6.>> ₪ 

- Suoetc df Lc`ros

9.6> ₪ 

- Suoetc dgs Arojgs

2₪ 

- Lc`fác df @urrg

36₪ 

-Suoetc dc \ojvforc

0> ₪ 

Tbf rgsf woef

- Kctfus Pgsf

1.6> ₪ 

0?

 

- LCPK

1.6> ₪ 

Arffe woef 

- Kurcjbcs

1.6> ₪ 

- Suoetc dc Cvfjfdc

1.6> ₪ 

- Lcscj Acrloc

1.6> ₪ 

- \pcrhjoea woef

₪ 

- \pcrhjoea koefrcj wctfr

>.2> ₪ 

Qctfr

- \tojj koefrcj wctfr

>.2> ₪ 

Muolf

- Grceaf muolf

3.>> ₪ 

-^oefcppjf muolf

3.>> ₪ 

-\carfs

3.>> ₪ 

-\upfr @glh

3. >> ₪ 

@ffr

Doafstovf 

- @rcedy

3.06 ₪ 

- Aoe

3.06 ₪ 

- Qboshy

0.6> ₪ 

- Joqufur

3.06 ₪ 

- Ygdhc

0.>> ₪ 



 

Pfstcurcetf “  fspcág iësolg