Manual de Gestión de La Calidad.: Control P&G Consultores

 

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Ibjtrbl _&C Ibjsultbrms.

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F`ju`l em cmstdùj em l` i`lde`e.

E`jjy @jc`rdt`. I`fdlb Yu`rmz.  @lldsbj Fmedj`. Gbhj U`vmr`. Abcbtà 15/?4/1?08.

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Ibjtrbl _&C Ibjsultbrms.

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U`al` em Ibjtrbl Qmvdsdù j

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Emsirdpidùj em l` rmvdsdùj.

15/?4/ 15/ ?4/1?0 1?08 8 Ybid`l Ybid`ldz` dz`idù idùj j y prmsmj prmsmjt`i t`idùj dùj eml `v`j `v`jim im eml prb prbymi ymitb tb qum dji djiluy luy` ` lbs sdcudm sdc udmjtm jtmss ætm ætmfs7 fs7 Ibjtmx Ibjtmxtb tb em l` brc brc`jd `jdz`i z`idùj dùj77 Ems Emsird irdpid pidùj ùj em l` `itdvde`e mibjùfdi`, fdsdùj, vdsdùj, prdjidpdbs, v`lbrms, f`trdz EBN@ m demjtdndi`idùj em l`s p`rtms djtmrms djtmrms`e`s. `e`s. F`trdz em rmquds rmqudsdtbs dtbs lmc`lms mj Ymcurde`e y Y`lue mj ml Ur`a`gb p`r` l` mfprms` qum rm`ldz`ràj ml prbymitb.

U@AL@ EM IBJUMJDEB 0. 1. Medt`eb

BAGMUD^B T I@F_B EM @_LDI@IDÙJ. QMNMQMJID@Y J JB BQF@UD^@Y. Qmvds`eb y @prba`eb

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9. UÄQFDJBY T EMNDJDIDBJMY. 5. IBJUMXUB E EM M L@ BQC@JDW@IDÙJ. 5.0.. Ibj 5.0 Ibjbi bidfdm dfdmjtb jtb em l` brc`j brc`jdz` dz`idù idùj j y su ibj ibjtmx tmxtb tb 5.1.. Ibf 5.1 Ibfprm prmsdù sdùj j em l`s l`s jmimsd jmimsde`e e`ems ms y mxpmi mxpmit`t t`tdv` dv`ss em l`s l`s p`r p`rtms tms djtmrms`e`s. 5.9.. Emt 5.9 Emtmrf mrfdj` dj`idù idùj j eml `li` `li`jim jim eml eml sd sdstm stmf` f` e em m cms cmstdù tdùj j em i` i`lde lde`e. `e. 5.5.. Yds 5.5 Ydstmf tmf` ` em cms cmstdù tdùj j em l` i`lde` i`lde`e e y sus prb prbims imsbs bs 5.5.0.. Emtmrfdj`i 5.5.0 Emtmrfdj`idùj dùj em prbimsbs prbimsbs 5.5.1. Djnbrf`idùj em em prbims prbimsbs bs y ibjsmrv`idùj em djnbrf`idù djnbrf`idùj. j. =. LDEMQ@WCB. =.0. =. 0. Ld Ldem emr` r`zc zcb b y ib ibfp fprb rbfd fdssb. =.0.0. =.0 .0. Cmjmr` Cmjmr`lde lde`e `ems ms =.0.1.. Mjnbqum =.0.1 Mjnbqum `l ildmj ildmjtm tm =.1. _blætdi` =.1.0... =.1.0 =.1.1 =.1.1. =.9.. =.9 >. >.0.. >.0 >.0.0.. >.0.0 >.0.1.. >.0.1 >.1 .1.. >.9. >. 9.

Mst`almidf Mst`almidfdmjtb dmjtb pbl pblætdi` ætdi` i`lde`e i`lde`e Ibfujdi`i Ibfuj di`idùj dùj ememl`l`pblætdi` pblætd i` ememi`lde i`lde`e `e Qbl Qblms, ms, rrmsp mspbj bjs`a s`adlde dlde`em `emss y `utb `utbrde rde`em `emss mj l` brc` brc`jdz jdz`id `idùj. ùj. _L@JDNDI@IDÙJ. @ii @iidbj dbjms ms p`r p`r` `` `abr abre`r e`r rdmscb rdmscbss y bpb bpbrtu rtujde jde`em `emss Emtmrfdj`i Emtmrfdj`idùj dùj em rdmscbs y bpbrtujde`em bpbrtujde`emss L` brc`jdz`id brc`jdz`idùj ùj emam pl` pl`jdndi jdndi`r  `r  Bagm Bagmtdtdvb vbss e em m ii`l `lde de` `e _l`j _l`jdndndi di`i `idù dùj j em i`fa i`fadb dbss

0. BAGMUD BAGMUD^B ^B T I@F_ I@F_B B EM @_LD @_LDI@I I@IDÙJ DÙJ.. 1. QMNMQ QMNMQMJI MJID@Y D@Y JBQ JBQF@U F@UD^@ D^@Y. Y.  

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LM. Lmy 4

@rtdiulb >8 @rtdiulb >4

Lmy 0??

Emirmtb 404

@rtdiulb 0 @rtdiulb 59 @rtdiulb ==,=> @rtdiulb =3,=8

Emirmtb 014=

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0489

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0484

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0445

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@rtdiulb 1 Lmy 1?09

@rtdiulb =4 @rtdiulb 0 @rtdiulb 04

Qmsbluidùj 1??5.

Qmsbluidùj 18=1

Emirmtb 9=>y mst`tutb em vdcdl`jid` vdcdl`jid `y smcurde`e prdv`e`. Qmsbluidùj 1503.

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@rtdiulb 14 @rtdiulb 93 @rtdiulb 1=,13 @rtdiulb 0?= @rtdiulb 0 @rtdiulb 0?5 @rtdiulb 0,1 @rtdiulb 9

 

_` _`ut ut`s `sbiup`idbj`l. mj f`tm f`tmrrd` em s`lue Brc`jdz`idùj eml sdstmf` em s`lue, smcurde`e sbid`l y rdmscbs prbnmsdbj`lms. Mstruitur`idùj em pl`jms em mfmrcmjid`. Brc`jdz`idùj nujidbj`fdmjtb

y eml

sdstmf` cmjmr`l em rdmscbs prbnmsdbj`lms. Brc`jdz`idùj y nujidbj`fdmjtb eml ibl`psb. _`ut`s p`r` l` mgmiuidùj y `pldi`idùj em l` lmy 4 em 0434.

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Irmemjid`lms.

0445

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Mst`almimr mst`tutb p`r` l` prmst`idùj pbr   p`rtdiul`rms em smrvdidbs.

1??8

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_bldcr`næ`.

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9. Uärfdjbs y emndjdidbjms.

Uärfdjbs.

Emndjdidùj. _mrfdtm l` supmrvdsdùj y ibfp`r`idùj em lbs rmsult`ebs batmjdebs ibjtr` lbs rmsult`ebs mspmr`ebs brdcdj`lfmjtm, `smcur`jeb `emfàs qum l` `iidùj edrdcde` sm mstä llmv`jeb ` i`ab em `iumreb ibj lbs pl`jms em l` brc`jdz`idùj y emjtrb em lbs læfdtms em l` mstruitur` brc`jdz`idbj`l. Lm ibrrmspbjem edit`fdj`r lbs mst`ebs ndj`jidmrbs, y rmvds`r y mv`lu` mv` lu`rr sds sdstmf tmfàtd àtdi`f i`fmjt mjtm m sus ibf ibfpbj pbjmjt mjtms, ms, `sæ ibf ibfb b lbs mlmfmjtbs qum djtmcr`j ml ibjtrbl djtmrjb. Mstm ùrc`jb ms mst`almideb pbr f`je`tb lmc`l p`r` idmrt`s mfprms`s, y sus nujidbjms, l`s iu`lms pumemj `smfmg`rsm ` l`s em uj `uedtbr ndj`jidmrb. Fmt Fmtbeb beblbcæ lbcæ` ` imj imjtr` tr`e` e` mj lbs bag bagmtdv mtdvbs bs em l` brc brc`jdz `jdz`id `idùj, ùj, a`s`e` mj l` utdldz`idùj mndidmjtm em lbs rmiursbs edspbjdalms, fmed`jtm l` `pldi`idùj em sbluidbjms tmijblùcdi`s edsmð`e`s p`r` fmgbr`r l` pl`jdndi`idùj y l` mgmiuidùj eml tr`a`gb.

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 @uedtbrd` djtmrj` mj butsbridjc

L` `uedtbræ` ndj`jidmr` mx`fdj` ` lbs mst`ebs ndj`jidmrbs y ` tr`väs em mllbs l`s bpmr`idbjms ndj`jidmr`s rm`ldz`e`s pbr ml mjtm ibjt`alm, ibj l` ndj`lde`e em mfdtdr uj` bpdjdùj täijdi` y prbnmsdbj`l. Ib Ibjs jstdtdtu tuym ym uj uj` ` a÷ a÷sq squm ume` e` p` p`r` r` lb lbi` i`ldldz` z`rr lb lbss pr prba balm lmf` f`ss rml`tdvbs ` l` mndidmjid` emjtrb em l` brc`jdz`idùj. L` `uedtbræ`

 @uedtbræ` ndj`jidmr`

 @uedtbræ` @efdjdstr`tdv`

 @uedtbræ` Ybid`l

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`efdjdstr`tdv` `a`ri` uj` su rmvdsdùj em lbs bagmtdvbs, pl`jms y prbcr`f`s em l` mfprms`; mstruitur` brcàjdi` y nujidbjms; sus sdstmf`s, prbimedfdmjtbs y ibjtrblms; ml pmrsbj`l y l`s djst`l`idbjms em l` mfprms` y ml fmedb mj qum sm ems`rrbll`, mj nujidùj em l` mndidmjid` em bpmr`idùj y ml `hbrrb mj lbs ibstbs. Ms uj prbimsb qum pmrfdtm ` uj` brc`jdz`idùj mv`lu`r su mndi`id` sbid`l y su ibfpbrt`fdmjtb ätdib mj rml`idùj ` sus bagm ba gmtdtdvb vbs, s, em f`jm f`jmr` r` qu qum m pume pume` ` fmgb fmgbr` r`rr su suss rmsu rmsultlt`e `ebs bs sbid`lms y sblde`rdbs y e`r iumjt` em mllbs ` tbe`s l`s pmrsbj`s ibfprbfmtde`s pbr su `itdvde`e. _`r` qum l`s mfprms`s sm`j mxdtbs`s, lbs cmrmjtms emamj

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Mximlmjid` mj rmjt`adlde`e

_rbeuitdvde`e

_rbeuitdvde`e cmrmjid`l

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msibcmrr y utd msibcm utdldz ldz`r `r hmrr`f hmrr`fdmj dmjt`s t`s cmr cmrmji mjid`l d`lms ms `e` `e`pt` pt`e`s e`s `l mjtb mj tbrj rjb, b, su dj djeu eust strd rd`, `, su mf mfpr prms ms`, `, lb lbss ib ibfp fpmt mtde debr brms ms,, su suss prbeuitbs y l`s jmimsde`ems em sus ildmjtms. Ml usb em mst`s hmr mrr` r`fd fdmj mjt` t`ss `uf ufmj mjt` t`rà rà l` l`ss vmjt`s jt`s,, l` rmjt rmjt`a `adldlde de` `e y c`r`jtdz`rà l` supmrvdvmjid` em sus ibfp`ðæ`s mj ml tdmfpb. L` pr prbe beui uitdtdvd vde` e`e e ms uj uj` ` fm fmed ede` e` mi mibj bjùf ùfdi di` ` qu qum m i` i`li liul ul` ` iuàjtbs admjms y smrvdidbs sm h`j prbeuideb pbr i`e` n`itbr  utdldz`eb (tr`a`g`ebr, i`pdt`l, tdmfpb, ibstms, mti.) eur`jtm uj pmrdbeb emtmrfdj`eb. Udmjm qum vmr ibj l` tbf` em emidsdbjms, ibj l` i`p`ide`e em f`jdbar` em uj djedvdeub b uj` brc`jdz`idùj p`r` tbf`r l`s emidsdbjms `emiu`e`s p`r` ml aumj nujidbj`fdmjtb em sus jmcb jm cbid idbs bs b `i `itdv tdvde de`e `ems ms,, `e `emf mfàs às sm pu pume mem m `s `sbi bid` d`rr ib ibj j ml prbalmf` eml f`jmgb em rmiursbs msi`sbs, lbs iu`lms emamj smr utdldz`ebs mndidmjtmfmjtm ibj ml ndj em lbcr`r lbs bagmtdvbs prbpumstbs.

Ibjsultbræ` Ibjt`alm y Urdaut`rd`

Ibjsultbræ` mj F`rkmtdjc y ^mjt`s

Ibjsultbræ` @fadmjt`l

_rbvmm ml smrvdidb em brc`jdz`idùj em l` ibjt`adlde`e dj sdtu b fmed`jtm Butsburidjc  mspmid`ldz`eb.   mspmid`ldz`eb. Mj l`s ebs fbe`lde`ems sm rm rm`l `ldz dz` ` ml edrm edrmii iidb dbj` j`fd fdmj mjtb tb em emll prbi prbims msb b ib ibjt jt`a `alm lm,, l` l`ss ibji ib jidldld` d`id idbj bjms ms a`ji a`ji`r `rd` d`s, s, l` prbe prbeui uiid idùj ùj y `j `jàl àlds dsds ds em l` djnbrf`idùj ndj`jidmr`, ibjt`alm y trdaut`rd` ibrrmspbjedmjtm,  gujtb ibj l` mjtrmc` em rmpbrtms ` `utbrde`ems `utbrde`ems em supmrvdsdùj y ibjtrbl. Mst` Mst ` ib ibjsu jsultb ltbræ` ræ` prmtmj prmtmjem em dem demjtd jtdndi ndi`r `r lbs n`i n`itbr tbrms ms il`vms il`vms em äxdtb em l` mfprms` mj ml prbimsb em fmri`emb y vmjt`s, ibj l` ndj`lde`e em cmjmr`r v`lbr ` lbs ildmjtms y l` mfprms`. Yu mgmiuidùj cmjmr` `tmjidùj edrmit` y ednmrmjid`e` lbs smcfmjtbs em uj` fmri`ebs qumfàs sm `tdmjemj, ml ems`rrbllb em em lbs prbeuitbs b smrvdidbs y l` s`tdsn`iidùj eml ildmjtm. Ym tr`t tr`t` ` em uj `smsbr` `smsbr`fdmjt fdmjtb b mspm mspmid`ldz id`ldz`eb `eb mj f`tm f`tmrd` rd` em fmedb`fadmjtm qum sm rm`ldz` ` mfprms`s u brc`jdz`idbjms. Mstm pumem vmrs`r sbarm fuih`s fuih`s tmfàtdi`s ibfb pumem smr l` lmcdsl lmc dsl`id `idùj ùj `fa `fadmj dmjt`l t`l,, dfp dfpl`j l`jt`i t`idùj dùj em sds sdstmf tmf`s `s em cms cmstdù tdùj j `fadmjt`l, tr`fdt`idùj em mtdqumt`s miblùcdi`s, pl`jdndi`idùj em  @cmje`s Lbi`lms y ml`abr`idùj em mstuedbs em dfp`itb `fadmjt`l  @sufm ml f`jmgb ibjt`alm em l`s bpmr`idbjms empmjedmjeb empmjedmjeb em l` `itd `itdvd vde` e`e e mi mibj bjùf ùfdi di` ` em i` i`e` e` mf mfpr prms ms`, `, bnrm bnrmid idmj mjeb eb uj

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Ibjtrbl _&C Ibjsultbrms.

Butsburidjc Ibjt`alm y Ndj`jidmrb

Ibjsultbræ` mj `pldi`idùj em JDDN

Mximlmjid` em Mndidmjid` Mibjùfdi`

Cmstdùj

 @smsbræ` Ibjt`alm y Urdaut`rd`  @smsbræ` Ibfmrid`l y em em F`rkmtdjc

Cmstdùj @fadmjt`l

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sbpbrtm pmrf`jmjtm mj ml rmcdstrb em djnbrf`idùj ibjt`alm ibj ml prbpùsdtb em rmnlmg`r em f`jmr` bpbrtuj` ml fbvdfdmjtb em l`s `itdvde`ems em l` mfprms` mj nbrf` il`r`, vmr`z, ibjnd`alm y pr prmi mids ds`, `, iufpl ufpldm dmje jeb b ib ibj j l` l`ss jb jbrf rf`s `s lm lmc` c`lm lmss vdc dcmj mjtm tmss `pldi`alms `l àfadtb ibjt`alm y trdaut`rdb. sbj ml ibjgujtb em mstàje`rms djtmrj`idbj`lms em ibjt`adlde`e prbfulc`eb prbfu lc`ebss pbr D@YA (Djtmr (Djtmrj`tdbj j`tdbj`l `l @iibujtdj @iibujtdjc c Yt`j Yt`je`res e`res Ab`re b L` Gujt` em Jbrf`s Djtmrj`idbj`lms em Ibjt`adlde`e) qum mst mst`al `almim mim lbs rmq rmquds udsdtb dtbss em rmibjb rmibjbidf idfdmj dmjtb, tb, fm fmedi edidùj dùj,, prmsmjt`idùj djnbrf`idùj ` rmvml`r sbarm l`s tr`js`iidbjms y hmih hm ihbs bs mi mibj bjùf ùfdi dibs bs qu qum m `nmi `nmit` t`j j ` su mf mfpr prms ms` ` y qu qum m sm rmnlmg`j mj lbs mst`ebs ndj`jidmrbs. Mj rml`idùj ` lbs ibjimptbs em prbeuiidùj y prbeuitdvde`e em uj` mfprms`, mjibjtr`fbs ml tärfdjb em mndidmjid` täijdi` y em mndidmjid` mibjùfdi`. täijdi` sm ujde`ems rmndmrm ` prbimsbs em prbeuiidùj mj L` lbs mndidmjid` qum sm utdldimj fmjbs næsdi`s em n`itbrms prbeuitdvbs. _`r` l` mndidmjid` mibjùfdi`, sdj mfa`rcb, ml prbimsb em prbeuiidùj fàs mndidmjtm ms `quml qum iumst` fmjbs mj tärfdjbs fbjmt`rdbs. Ml tärfdjb cmstdùj ms utdldz`eb p`r` rmnmrdrsm `l ibjgujtb em `iidbjms, b edldcmjid`s qum pmrfdtmj l` rm`ldz`idùj em iu`lqudmr  `itdvde`e b emsmb. Edihb em btr` f`jmr`, uj` cmstdùj sm rm rmndndmr mrm m ` tb tbeb ebss `q `qum umllllbs bs tràf tràfdtm dtmss qu qum m sm rm`l rm`ldz dz`j `j ib ibj j l` ndj`lde`e em rmsblvmr uj` sdtu`idùj b f`tmrd`ldz`r uj prbymitb. Mj ml mjtbrjb mfprms`rd`l b ibfmrid`l, l` cmstdùj ms `sbid`e` ibj l` `efdjdstr`idùj em uj jmcbidb. Bnrmim uj` `smsbræ` djtmcr`l y täijdi` ibj ml ndj em emndjdr l`s fmgbrms `ltmrj`tdv`s emmst`almidebs pl`jdndi`idùjmj ndsi`l e`ebs lbs amjmndidbs m djimjtdvbs trdaut`rdbs l` lmy. Fmed`jtm l` @smsbræ` Ibfmrid`l sm mv`l÷`, i`ldndi`, fbtdv` y bptdfdz` `l mqudpb ibfmrid`l, sm pl`jtm` sdtu`idbjms em fmgbr` y sm mgmiut` `iidbjms mstr`täcdi`s, a`s`e`s mj djedi`ebrms em cmstdùj p`r` l` fmgbr` eml fdsfb, t`jtb mj ml ildf` l`abr`l, `sæ ibfb mj ml `ufmjtb em lbs r`tdbs em vmjt`s. Em mstm fbeb sm lb lbcr cr`j `j fmgb fmgbr` r`ss mj l` rmjt rmjt`a `adldlde de`e `e eml eml jmcb jmcbid idb, b, uj mqud mqudpb pb ibfmrid`l fàs mndidmjtm y fuihb fàs ibfpmtdtdvb. Ms l` mstr`tmcd` fmed`jtm l` iu`l sm brc`jdz`j l`s `itdvde`ems `jtrùpdi`s qum `nmit`j `l fmedb `fadmjtm, `fadmjtm, ibj ml ndj em lbcr`r  uj` `emiu`e` i`lde`e em vde`, prmvdjdmjeb b fdtdc`jeb lbs prbalmf`s `fadmjt`lms.

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Nmih`7

Ym emnd emndj jm ibfb bfb l` ibjtrd jtrda aui uidù dùj j `itdv itdv` ` y vb vblu luj jt`rd t`rd` ` `l  @smsbræ` mj Qmsp Qmspbjs`adlde`e bjs`adlde`e fmgbr`fdmjtb sbid`l, mibjùfdib y `fadmjt`l pbr p`rtm em l`s mfpr mf prms ms`s `s,, cmjm cmjmr` r`lf lfmj mjtm tm ib ibj j ml ba bagm gmtdtdvb vb em fm fmgb gbr` r`rr su Ybid`l sdtu`idùj ibfpmtdtdv`, v`lbr`tdv` y su v`lbr. _mrfdtm qum lbs læemrms y ibl`abr`ebrms em l`s brc`jdz`idbjms mv`l÷mj l` sdtu`idùj em l` mfprms`. @sæ fdsfb, pmrfdtm qum `j`ldimj `ltmrj`tdv`s mj uj lmjcu`gm ibf÷j, a`s`ebs mj uj ibjgujtb em bpdjdbjms y v`lbrms ibfp`rtdebs. _`r` qum `sæ _l`jm`idùj Mstr`täcdi` sm`, sm `, l` l`ss `i `iid idbj bjms ms sm emam emamj j mf mfpr prmj mjem emrr mj uj pm pmrd rdbe beb b em tdmfpb tdm fpb r`zbj` r`zbj`alm alm,, c`r c`r`jt `jtdz` dz`jeb jeb qum qum i`e i`e` ` `it `itbr br `su `suf` f` l`s rmspbjs`adlde`emss eml rrbl rmspbjs`adlde`em bl p`rtdiul`r. Ausi` f`jtmjmr ml mqudldardb mibjùfdib mj tbebs lbs jdvmlms _l`jm`idùj Ndj`jidmr` em l` mfprms`, mstà prmsmjtm t`jtb mj ml àrm` bpmr`tdv` ibfb mj l` mstr`täcdi`. L` mstruitur` bpmr`tdv` sm ems`rrbll` mj _l`jm`idùj Urdaut`rd`

nujidùj em su dfpldi`idùj ibj l` mstr`tmcd`. _mrf _m rfdtdtm m ib ibjs jsde demr mr`r `r `l `ltm tmrj rj`t `tdv dv`s `s em `h `hbr brrb rb mj df dfpu pums mstb tbss `ufmjt`r l` rmjt`adlde`e em lbs `iidbjdst`s; fmgbr`r ml nlugb em i`g` em l`s l`s ibfp`ðæ`s, prbc rbcr`f`jeb ibj l` emade` `jtdid `jt didp`i p`idùj dùj ml iufpld iufpldfdm fdmjtb jtb `em `emiu` iu`eb eb em l`s baldc` baldc`idb idbjms jms trdaut`rd`s.

5. Ib Ibjtm jtmxtb xtb em ll` `b brc` rc`jd jdz`i z`idù dùj. j. 5.0 Mjtmjedmje Mjtmjedmjeb b l` brc`jdz` brc`jdz`idùj idùj y su ibjtmxtb ibjtmxtb..

Ibjtrb Ibjt rbl,l, prbe prbeui uitdv tdvde de`e `e y cm cmst stdù dùj j ibjs ibjsul ultb tbrm rmss ms uj uj` ` ndrf` ndrf` em `sms `smsbr brms ms y ibjsultbrms æjtmcr`fmjtm prmp`r`ebs p`r` bnrmimr smrvdidbs ibj äjn`sds mj l` prbeuitdvde`e y cmstdùj. Yus sbidbs y nuje`ebrms iumjt`j ibj uj` `fpld` mxpmrdmjid` j`idbj`l m djtmrj`idbj`l mj edvmrsbs smitbrms em l` mibjbfæ`. Medt`eb

Qmvds`eb y @prba`eb

Medidùj

Nmih`

 

F@J]@L EM _QBIMEDFMDJUBY

Ibjtrbl _&C Ibjsultbrms.

_àcdj` 0 em #

Ibe7 XXXX-XXX

Qmvdsdùj7

Nmih`7

Fdsdùj7 rmsp`le`r ibj jumstr` mxpmrdmjid` m debjmde`e ml ems`rrbllb djtmcr`l em mfprms`rdbs y brc`jdz`idbjms j`idbj`lms m djtmrj`idbj`lms, fmed`jtm l` cmstdùj mj ml àfadtb `efdjdstr`tdvb, ndj`jidmrb y em ibjtrbl, p`r` qum sm`j sbstmjdalms y `fdc`alms sbid`l mibjùfdi` y `fadmjt`lfmjtm. ^dsdùj7 `l iufpldr jumstrbs 1s `ðbs em smrvdidb mj ml 1?04, tmjermfbs fàs rmibjbidfdmjtb y prmsmjid` mj ml fmri`eb j`idbj`l pbr jumstr` mxpmrdmjid` m debjmde`e ` tr`väs em l` rme em `ld`ebs mstr`täcdibs. Mj Ibjtrbl _&C mjtmjemfbs qum i`e` mfprms` ms uj mjtbrjb ednmrmjtm y mjnrmjt` rmtbs p`rtdiul`rms qum mxdcmj ednmrmjtms `iidbjms smc÷j sm` ml i`sb. Jums Ju mstr tr` ` fm fmtb tbeb eblb lbcæ cæ` ` sm ib ibjv jvdm dmrt rtm m mj uj rm`l rm`l ed ednm nmrm rmji jid` d`eb ebrr y` qu qum m jb prbpbjmfbs uj smrvdidb sdjb uj `ibfp`ð`fdmjtb ` l`rcb pl`zb qum lbcrm rmsult`ebs t`jcdalms mj i`e` uj` em l`s pràitdi`s qum bnrmimfbs. ²Puä bnrmimfbs2 Jb sblb mgmiut`fbs, prbpbjmfbs sbluidbjms qum prbfumvmj l` djjbv`idùj, sdstmf`s em i`lde`e, bptdfdz`idùj mj l` prbeuiidùj y aumj`s pràitdi`s qum pmrfdtm ` jumstrbs ildmjtms `e`pt`rsm ` lbs i`fadbs em su mjtbrjb mibjùfdib. Ibjtrbl. Jumstr`s sbluidbjms ardj ardje` e`j j l` sm smcu curd rde` e`e e y ibjnd`jz` qum su mfprms` jmimsdt` mj f`tmrd` ndj`jidmr` y `efdjdstr`tdv`.

_rbeuitdvde`e. Cmstdùj. Jumstrbs ibjsultbrms prbfumvmj l` dfplmfmjt`idùj em fmgbrms pràitdi`s em jmcbidb `l djtmrdbr em su mfprms`.

Cmstdùj. Ybfb Yb fbss uj sbid sbidb b em jmcb jmcbid idb b qum lb cuæ` ` l` mximlmjid` mj cmstdùj rmjt`alm y rmspbjs`adlde`e sbid`l.

Q`zùj Ybid`l7 Ibjtrbl _rbeuitdvde`e & Cmstdùj Ibjsultbrms @uedtbrms Y@Y Jdt. 89?.???.1=?-0. Edrmiidùj7 I`llm 4? # 00 - 09 pdsb = _AX7 98910?0. Cmrmjtm7 I`rlbs Amrj`reb Udjg`i` Qudz.

Medt`eb

Qmvds`eb y @prba`eb

Medidùj

Nmih`

 

 

N@IUBQMY DJUMQJBY

NBQU@LMW@Y

EMADLDE@EMY

N@IUBQMY MXUMQJBY

0. Mstruitur` brc`jdz`idbj`l. 1. Cmstdbjms ndj`jidmr`s y `efdjdstr`tdv`s ibjnd`alms. 9. Læemrms mj ml fmri`eb 5. _rbimsbs mjnbi`ebs mj l` `iidùj. =. Ur`a`gb mj mqudpb >. Cmstdùj rmjt`alm 3. Qmspbjs`adlde`e sbid`l

0. _rbcr`f`s em smcurde`e. 1. Emndidmjid`s mj ml tr`tb ibj lbs ildmjtms. 9. Empmjemjid` ndj`jidmr` em iräedtbs a`ji`rdbs. 5. Djmst`adlde`e prmsupumst`l =. @itdvde`ems rutdj`rd`s jmt`fmjtm bpmr`tdv`s. >. Mstruitur` em `rihdvb næsdib emndidmjtm. 3. Clba`ldz`idùj em ildmjtms

B_BQU]JDE@EMY 0. @ardr jumvbs smcfmjtbs eml fmri`eb p`r` djirmfmjt`r djcrmsbs. 1. Ems`rrbll`r jumvbs prbeuitbs qum `a`rqumj uj ibjtmxtb guvmjdl em ildmjtms. 9. Jmcbid`idbjms ibj mjtde`ems p÷aldi`s. 5. Djjbv`idùj mj prbimsbs. =. I`fadb mj

MYUQ@UMCD@Y (NB) 0. Ems`rrbll`r ibjvmjdbs ibj mfprms`s pbtmjid`lms. 1. Ems`rrbll`r pl`j em fmri`emb p`r` rmnbrz`r l` pualdide`e em l` mfprms`. 9. Ml`abr`r smrvdidbs jbvmebsbs y em i`lde`e p`r` `smcur`r fmri`ebs. 5. Djjbv`idùj y irm`idùj em pàcdj`s wma y `pldi`idbjms p`r` fmgbr`r i`j`lms em ibfujdi`idùj ibj lbs ildmjtms. =. Irm`idùj em `pps p`r` rmcdstr`r djnbrf`idùj y fmgbr`r lbs prbimsbs em `rihdvbs. >. Ml`abr`r uj pl`j mstr`täcdib p`r` fmgbr`r prbimsbs em djedi`ebrms.

MYUQ@UMCD@Y (EB) 0. Ems`rrbll`r pblætdi`s djtmrj`s qum pmrfdt`j ` ildmjtms smjtdrsm smcurbs ibj l` ibfp`ðæ`. 1. Qmilut`r pmrsbj`l ibj i`p`ide`ems em `tmjidùj `l ildmjtm y ibfpmtmjtms p`r` ml fmri`eb. 9. Ems`rrbll`r jumv`s mstr`tmcd`s em jmcbidb mjnbi`e`s ` fmgbr`r l`s vmjt`s em l` mfprms`. 5. @prbvmih`r l` `sbid`idùj ibj sbidbs p`r` h`imr  djvmrsdùj mj sdstmf`s. =. Dfplmfmjt`idùj em uj jumvb fbemlb bpmr`tdvb qum fmgbrm lbs `rihdvbs em djnbrf`idùj y i`fadm l` rutdj` em lbs tr`a`g`ebrms. >. Dfplmfmjt`r djimjtdvbs ` lbs tr`a`g`ebrms qum iufpl`j ibj l` fmt` eml fms.

hmrr`fdmjt`s em `pbyb (sbntw`rm) ausi`jeb prbvmmr djnbrf`idùj ndj`jidmr` ibjnd`alm. >. F`jmgb em djedi`ebrms. 3. Ur`a`g`ebrms fbtdv`ebs.

3. Djimjtdv`r ` tr`väs emlbs rmfujmr`idbjms i`p`idt`idbjms ` tbebs fdmfarbs em l`y mfprms`, p`r` fmgbr`r su fbtdv`idùj.  

@FMJ@W@Y 0. _ärede` em ildmjtms 1. n`lt` em djjbv`idùj 9. N`lt` em clba`ldz`idùj em fmri`ebs. 5. _bi` fbtdv`idùj em lbs mfplm`ebs. =. I`j`lms em djnbrf`idùj ndj`jidmr` `jtdcubs. >. Llmc`e` em ibfpmtmjid`. 3. _mrede` eml fmri`eb.

MYUQ@UMCD@Y (N@) 0. Edsmð`r uj prbcr`f` em smrvdidb `l ildmjtm p`r` f`jtmjmr su lm`lt`e. 1. Djiludr hmrr`fdmjt`s tmijblùcdi`s qum pmrfdt`j ` lbs tr`a`g`ebrms tmjmr uj ibjtrbl em l` djnbrf`idùj. 9. _rmp`r`r mstr`tmcd`s em fmri`eb p`r` dfpuls`r jumvbs ildmjtms. 5. Djdid`r prbcr`f` em mv`lu`idùj em emsmfpmðb p`r` mstdful`r l` pmrf`jmjid` eml pmrsbj`l. =. I`p`idt`idbjms em jumv`s hmrr`fdmjt`s em d+d+d. >. _btmjid`ldz`r l`s suiurs`lms y `ardr bndidj`s em smrvdidb.

MYUQ@UMCD@Y (E@) 0. Qm`ldz`r uj prbcr`f` p`r` ndemldz`r ` lbs ildmjtms. 1. Qmnbrz`r l`s i`p`idt`idbjms pbr p`rtm eml emp`rt`fmjtb em Qmiursbs Huf`jbs. 9. Fmgbr`r l`s i`p`ide`ems em vmjt` em lbs tr`a`g`ebrms. 5. Abjbs rmirm`idbj`lms p`r` lbs mfplm`ebs. = @pldi`idùj em jumvbs i`j`lms tmijblùcdibs. >. Djirmfmjt`r ml usb em rmems sbid`lms, p`r` `ufmjt`r ildmjtms.

5.1 Mjtmjedmje Mjtmjedmjeb b l`s jmim jmimsde`ems sde`ems y mxpmit`tdv mxpmit`tdv`s `s em l`s p p`rtms `rtms djtmrms djtmrms`e`s. `e`s. Jbfarm eml i`rcb7 Gmnm edrmitb7 Yupm Yu pmrv rvds dsbr br ed edrm rmit itb7 b7 Yupmrvds` `7

Gujt` edrmitdv`. @s @s`f `fal alm` m` cm cmjm jmr` r`ll em `i `iid idbj bjds dst` t`s. s. Cmrmjid` em suiurs`l y emfàs cmrmjid`s.

Luc`r7

Bndidj`s/Bndidj` ^drtu`l

_QMYDEMJUM

 

Gbrj`e`7 Y`l`rdb7 Nbrf`idùj `i`eäfdi`7 Mxpmrdmjid`7 Mxpmrdmjid` mspmiændi`7 Bagmtd Bag mtdvb vb eml i`r i`rcb cb77

L-^8`f->pf. Yàa`ebs 4`f-0pf $=µ???.?? + abjdndi`idbjms y ibfdsdbjms. Ibjt`euræ` p÷aldi`, `efdjdstr`idùj em Mfprms`s, djcmjdmræ` djeustrd`l. 8-0? `ðbs. 5 `ðbs ibfb edrmitbr cmjmr`l, i`rcbs `efdjdstr`tdvbs y cmrmjid`lms (Fæjdfb uj `ðb

mj l` ndrf`). Lde Ldemr` mr`rr tbe tbeb b ml prb prbims imsb b em pl pl`jm `jm`id `idùj ùj mstr mstr`tä `täcdi cdi`, `, ggujt ujtb b ib ibj j ml iuf iufpl pldfd dfdmj mjtb tb em fmt`s p`r` prbfbvmr ml irmidfdmjtb brc`jdz`idbj`l. 0. Qm`ldz`r mv`lu`idbjms pmrdùedi`s `imri` eml iufpldfdmjtb em l`s nujidbjms em l`s ednmrmjtms suiurs`lms y cmrmjid`s. 1. _l`jm _l`jm`r `r y ems`rrbll` ems`rrbll`rr fmt`s ` ibrtb ibrtb y l`rcb l`rcb pl`zb pl`zb guj gujtb tb ibj bagmt bagmtdvb dvbss `ju`lms. 9. Irm` Irm`rr y f` f`jt jtmj mjmr mr au aumj mj`s `s rml` rml`id idbj bjms ms ibj ibj lbs lbs il ildm dmjt jtms ms,, edrm edrmit itbr brms ms em suiurs`l cmrmjtms y prbvmmebrm prbvmmebrmss p`r` f`jtmjmr ml aumj nujidbj`fd nujidbj`fdmjtb mjtb em l` mfprms`. 5. Mgmrimr uj ldemr`zcb edjàfdib p`r` ibjvmrtdr mj `iidbjms ibjirmt`s lbs pl`jms

Emsirdpidùj em l`s nujidbjms7

Qmspbjs`adlde`ems7

Ibjbidfdmjtbs mspmiændibs7

Ibfpmtmjid`s. Ibfpmtmjid`

y mstr`tmcd`s emtmrfdj`ebs. em nbrf` `simjemjtm y emsimjemjtm lbs pl`jms em `iidùj, `v`jims =. Ibfujdi`r y rdm rdmscb scbss demjtd demjtdnd ndi`e i`ebs bs mj l` cmstdùj ibjtdju` ibjtdju` em ll` ` mfprms`, y prbpbjmr  fmi`jdsfbs em ibjtrbl y smcudfdmjtb. >. Edr drdc dcdr dr,, br brc` c`jd jdz` z`r, r, ib ibbr bred edj` j`rr y su supm pmrv rvds ds`r `r l`s `itdv `itdvde` de`ems ems prmsupumst`rd`s, trdaut`rd`s y ibjt`alms em l` ibfp`ðæ`. 3. _`rtd _`rtdidp` idp`rr mj l` ml`abr ml`abr`idù `idùj j em prbpum prbpumst`s st`s p`r` i`j i`j`ld `ldz`r z`r t`lmj t`lmjtb tb huf`j huf`jb b y rmiursbs täijdibs y ndj`jidmrbs. 8. H`i H`imr mr smcud smcudfdm fdmjtb jtb ` l`s l`s rml`id rml`idbjm bjmss ibj ibj lbs lbs il ildm dmjt jtms ms,, p`rt p`rtdi didp dp`j `jeb eb bi`sdbj`lfmjtm bi`sdbj` lfmjtm mj prbymitbs mspmiændibs em l`s suiurs`lms. 4. @tm @tmje jemr mr ` l` l`ss i`p i`p`id `idt`i t`idbj dbjms ms prbpu prbpumst mst`s `s pbr l` Cmr Cmrmj mjid` id` em cmstd cmstdùj ùj em t`lmjtb huf`jb. 0?. L`s emfàs djhm djhmrmjtms rmjtms ` su i`rcb y qum lm sm`j `sdcj `sdcj`e`s. `e`s. - Iufpldr bpbrtuj`fmjtm ibj l`s rmspbjs`adlde`ems `sdcj`e`s. - Yup Yupmrv mrvdsd dsdùj ùj y ibj ibjtrb trbll eml pmrsb pmrsbj`l j`l y pr prbim bimsbs sbs p pmrd mrdùe ùedi` di`fmj fmjtm. tm. - vm vml` l`rr p pbr br ml au aumj mj usb usb e em m llbs bs rmiu rmiurs rsbs bs..

-

F`jmgb e em mp pm mrsbj`l. F` F`j jmgb em p prm rmssupu pum mstbs stbs.. _l _l`j `jm` m`id idùj ùj ms mstr tr`t `täc äcdi di`. `. Ms Mstr trui uitu tur` r` Brc` Brc`jd jdz` z`id idbj bj`l `l.. F` F`j jmgb `v`jz v`jz`e `eb be em mB Bnn nnddim H`adldldde` e`e e p`r` tr` tr`jsf sfdt dtddr ml ibj ibjbi biddfdm fdmjtb jtb p`r` ml em ems` s`rr rrb bllb em Ybntw`rm. Ibfpmtmjid`s Ibjeuitu`lms Jdvml 06A`gb, 16Fmedb, 96 @ltb.

Emndjdidùj Dfpldi` uj emsmb em `yue`r b smrvdr ` lbs ildmjtms, em

9

 

Brdmjt`idùj `l

ildmjtm.

Ymjidllmz

ibfprmjemr y s`tdsn`imr sus jmimsde`ems, `uj `quäll`s jb ibfprmjemr mxprms mxp rms`e` `e`s. s. Dfp Dfpldi ldi` ` msnbrz`rsm pbr ibjbimr y rmsblvmr lbs prbalmf`s eml ildmjtm, t`jtb eml ildmjtm ndj`l ` qudmj v`j edrdcdebs lbs msnumrzbs em l` mfprms` ibfb lbs ildmjtms em lbs prbpdbs ildmjtms y tbebs `qumllbs qum ibbpmrmj mj l` rml`idùj mfprms`ildmjtm, ibfb ml pmrsbj`l `gmjb ` l` brc`jdz`idùj. Jb sm tr`t` t`jtb em uj` ibjeuit` ibjirmt` nrmjtm ` uj ildmjtm rm`l ibfb em uj` `itdtue pmrf`jmjtm em ibjt`r ibj l`s jmimsde`ems eml ildmjtm p`r` djibrpbr`r mstm ibjbidfdmjtb ` l` nbrf` mspmiændi` em pl`jdndi`r l` `itdvde`e. Ms l` i`p`ide`e em mxprms`rsm sdj ebalmims jd mjc`ðbs, edidmjeb sdmfprm l` vmre`e y lb qum sdmjtm. Cmjmr`r ibjnd`jz` mj supmrdbrms, supmrvds`ebs y ibfp`ðmrbs em tr`a`gb. L` smjidllmz ms

1

rmibjbide` pbr btr`s pmrsbj`s ibj l`s qum sm djtmr`it÷`, pbr mgmfplb lbs prbvmmebrms b lbs ildmjtms. Ausi`r jumvbs y fmgbrms i`fdjbs p`r` h`imr l`s ibs`s mvdt`jeb l`s sbluidbjms

aurbiràtdi`s. Ms l` h`adlde`e jmims`rd` p`r` brdmjt`r l` `iidùj em lbs crupbs

9

huf`jbs mj uj` edrmiidùj emtmrfdj`e`, djspdr`jeb v`lbrms em `iidùj y `jtdidp`jeb msimj`rdbs em ems`rrbllb em l` `iidùj em msm

crupb. L` h`adlde`e p`r` ndg`r bagmtdvbs, ml smcudfdmjtb em edihbs bagmtdvbs y

Ldemr`zcb

l` i`p`ide`e em e`r nmmea`ik, djtmcr`jeb l`s bpdjdbjms em lbs btrbs. Mst`almimr il`r`fmjtm edrmitdv`s, ndg`r bagmtdvbs, prdbrde`ems y ibfujdi`rl`s. Umjmr mjmrcæ` y tr`jsfdtdrl` ` btrbs. Fbtdv`r m djspdr`r 

ibjnd`jz`. Umjmr v`lbr p`r` emnmjemr b mji`rj`r irmmjid`s, dem`s y `sbid`idbjms. F`jmg`r ml i`fadb p`r` `smcur`r ibfpmtdtdvde`e y mnmitdvde`e ` l`rcb pl`zb.

_l`jtm`r `admrt`fmjtm lbs ibjnlditbs p`r` bptdfdz`r l` i`lde`e em l`s emidsdbjms y l` mnmitdvde`e em l` brc`jdz`idùj. _rbvmmr ib`ihdjc y nmmea`ik p`r` ml ems`rrbllb ems `rrbllb em lbs ibl`abr`ebrms. Mstàj `sbid`e`s ` l` `sdfdl`idùj em lbs jumvbs y tr`edidbj`lms fmed fm edbs bs em ibfujdi`idùj y su `pldi`idùj mndi`z. Emsmjvbltur` H`adlde`ems fmedàtdi`s

nrmjtm ` lbs ibj fmedbs, mj l`s prmjs`, mj l`s ibjnmrmjid`s sus p`rms b l`ibjnmrmjid`s ibfujde`e, mjem l` cr`a`idùj em ie, mj l`s tmlmibj tmlmibjnm nmrmj rmjid` id`s, s, mti. mti. Au Aumj mj` ` rml` rml`id idùj ùj ibj ibj l` prmj prmjs` s`,, h`adlde`e em ibfujdi`r lb qum emsm` ibj il`rde`e y smjidllmz. Ym rml`idbj` ibj l` ibfpmtmjid` “fbe`lde`e em ibjt`itb‖ pmrb mj uj smjtdeb fàs mspmiændib, pbrqum h`im rmnmrmjid` ` lbs fmedbs. Ndrfmz` y ibjst`jid` mj l` mgmiuidùj em lbs prbpùsdtbs. Ms l` prmedspbsdidùj ` f`jtmjmrsm ndrfm y ibjst`jtm mj l` prbsmiuidùj em

_mrsmvmr`jid`

`iidbjms y mfprmjedfdmjtbs em f`jmr` mst`alm b ibjtdju` h`st` lbcr`r ml bagmtdvb. Jb h`im rmnmrmjid` `l ibjnbrfdsfb; `l ibjtr`rdb, `luem ` l` numrz` djtmrdbr p`r` djsdstdr, rmpmtdr uj` `iidùj, f`jtmjmr uj` ibjeuit` tmjedmjtm ` lbcr`r iu`lqudmr  bagmtdvb prbpumstb, t`jtb pmrsbj`l ibfb em l` brc`jdz`idùj. Ibfpmtmjid`s Ibrpbr`tdv`s

9

9

 

Ibfpmtmjid`

Brdmjt`idùj ` lbs rmsult`ebs

Emndjdidùj

Jdvml

Ms l` i`p`ide`e em mji`fdj`r tbebs lbs `itbs `l lbcrb em lb mspmr` msp mr`eb, eb, `itu`jeb ibj vmlbide`e y smjtdeb em urcmjid` `jtm emids emidsdb dbjms jms dfpbrt`jtms jmims`rd`s p`r` iufpldr b supmr`r ` lbs ibfpmtdebrms, l`s jmimsde`ems eml ildmjtm b p`r` fmgbr`r l` brc`jdz`idùj. Ms i`p`z em `efdjdstr`r lbs prbimsbs mst`almidebs

9

p`r` qum jb djtmrndmr`j ibj l` ibjsmiuidùj em lbs rmsult`ebs mspmr`ebs. Ms l` tmjemjid` `l lbcrb em

5.9 Mst`almidfdmjtb eml `li`jim eml eml sdstmf` em cmstdùj em l` i`lde`e. Ml YCI em _&C Ibjsultbrms `pldi` ` lbs smrvdidbs Ibjtrbl, _rbeuitdvde`e y Cmstdùj, ebjem sm tmjerà ibfb bagmtdvbs demjtdndi`r bpbrtujde`ems em fmgbr` mj ml fbfmjtb gustb y ibj `iidbjms ibjtujemjtms, smr uj` Mfprms` mjnbi`e` ` l` `iidùj, smr uj `ld`eb qum tbf` l` djdid`tdv` p`r` qum pume` mst`r tr`jqudlb mj cms cmstdb tdbjms jms ndj ndj`ji `jidmr dmr`s, `s, ib ibjt` jt`alm almss y `ef `efdjd djdstr str`td `tdv`s v`s,, tmj tmjmr mr uj uj` ` vdsdùj vdsdùj em tr`a`gb mjnbi`eb ` rmeuidr rdmscbs v`lbr`r su msnumrzb y cud`rlb a`gb prmfds`s em ibl`abr`idùj h`id` l` sbluidùj.

5.5 Ydstmf` em cmstdùj em l` i`lde`e. DJNBQF@IDBJ IBJNDEMJI@DL. =. Lde dem mr` r`zzcb. cb. =.0Ldemr`zcb y ibfprbfdsb =.1_blætdi` =.9Qblms, rmspbjs`adlde`e y `utbrde`e. >. _l`j _l`jdndndi di`i `idù dùj. j.

 

>.0 `iidbjms p`r` `abre`r lbs rdmscbs >.0`iidbjms >.1Bagmtdvbs em i`lde`e y pl`jdndi`idùj >.9_l`jdndi`idùj y ibjtrbl em i`fadbs 3. Ybpbrtm. 3.0Qmiursbs 3.1Ibfpmtmjid`s 3.9Ibjidmjid`idùj 3.5Ibfujdi`idùj 3.=Djnbrf`idùj ebiufmjt`e` 8. Bpmr` pmr`iidb dbj jms 8.0_l`jm`idùj y ibjtrbl bpmr`idbj`l 8.1Djtmr`iidùj ibj lbs ildmjtms y btr`s p`rtms djtmrms`e`s 8.9_rmp`r`idùj bpmr`idbj`l 8.5Ibjtrbl em prbimsbs 8.=Edsmðb y ems`rrbllb 8.>Mgmiuidùj/ dfplmfmjt`idùj 4. Mv`lu` Mv`lu`idù idùj j em em ems emsmfp mfpmðb mðb.. 4.0Ymcudfdmjtb, 4.0 Ymcudfdmjtb, fmedidùj, `jàldsds y mv`lu`idùj. mv`lu`idùj. 4.1@uedtbræ`s djtmrj`s 4.9Qmvdsdùj pbr edrmiidùj 0?.Fmgbr`. 0?.0 0? .0 Jb ibjn ibjnbrf brfde` de`ems ems y `iidb `iidbjms jms ibrrmi ibrrmitdv tdv`s `s 0?.1 Fmgb Fmgbr` r` ibjtd bjtdju ju` `