Manual de Funciones (1)

MANUAL DE FUNCIONES POR COMPETENCIAS DEFINICIONES DE CARGO DE LA EMPRESA LAP S.A.S

OLGA YAZMIN YAZMIN DIAZ PULIDO EDNA TATIANA TATIANA FERNANDEZ FER NANDEZ GERMAN RICARDO BAUTISTA  YENCY ALEJANDRA ALEJANDRA MALAGON MALAGON LUCENITH RODRIGUEZ DE LA HOZ

CENTRO DE LA L A EMPRESA, LA INDUSTRIA Y LOS SERVICIOS SERVICIO NACIONAL DE APRENDIZAJE SENA TECNOLOGO EN GESTION ADMINISTRATIVA (809270 NEIVA

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Contenido JUSTIFICACIÓN............................................................................................................3 POLÍTICAS................................................................................................................4

NORMAS.......................... NORMAS............................................. ....................................... ........................................ ........................................ ................................. ............. 4 DEFINICIÓN DE MANUAL DE FUNCIONES ......................................................................5 DESCRIPCIONES DE CARGOS....................................................................................10 BENEFICIOS DE ESTE PROCESO ................................................................................11 PARTICIPANTES.........................................................................................................12 PERIODICIDAD...........................................................................................................13 PROCESO A DESARROLLAR EN EL MANUAL ...............................................................14 INSTRUMENTOS DE MEDICIÓN ...................................................................................15 INSTRUCTIVO PARA LA UTILIZACIÓN DEL MANUAL ......................................................16

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JUSTIFICACI!N

El presente presente Estu!" per#!te per#!te pl$nte$r pl$nte$r l$ %r$n !#p"rt$n&!$ !#p"rt$n&!$ '$ (ue p"r) "t$rse "t$rse $ l$ e#pres$ e un$ *err$#!ent$ t+&n!&$ ' #"ern$ e ,)&!l #$ne-" p$r$ l"s ep$rt$#ent"s e l$ e#pres$ l"%r$n" $s. l"s "/-et!0"s pr"puest"s p"r l$ &"#er&!$l!1$"r$ LAP2

L$ t$re$ e pl$n!,!&$r es un pr"&es" e $n)l!s!s e l$s ne&es!$es el pers"n$l en un$ "r%$n!1$ "r%$n!1$&!3 &!3n n ' el es$rr"ll es$rr"ll" " e un pr"%r$# pr"%r$#$ $ (ue s$t!s,$ s$t!s,$%$ %$ l$s !nsu,!& !nsu,!&!en !en&!$ &!$ss e l$ e#pres$ es" &"n lle0$ $ tener un #$nu$l e ,un&!"nes (ue ,$&!l!te el pr"&es" e re&lut$#!ent"4 sele&&!3n ' &"ntr$t$&!3n4 e,!n!en" $s. &u$l es el per,!l #.n!#" re(uer!" ' $ l$ 0e1 &u$l es l$ es&r!p&!3n et$ll$$ e t"$s l$s &"#peten&!$s4 e5per!en&!$s4 ,un&!"nes4 n!0el $&$+#!&"4 et&2

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POL"TICAS

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M$ntener un$ I#$%en C"rp"r$t!0$ /uen$  Atener $l &l!ente es resp"ns$/!l!$ e t""s l"s !nte%r$ntes e l$ e#pres$4 p$r$ l" &u$l e/er)n &"n"&erl"s pr"&e!#!ent"s $ ,!n e "r!ent$rl"s2 T""s l"s !nte%r$ntes e l$ e#pres$ e/en #$ntener un &"#p"rt$#!ent" +t!&"2 L"s puest"s e tr$/$-" en l$ e#pres$ s"n e &$r)&ter p"l! ,un&!"n$l6 n!n%7n tr$/$-$"r p"r) ne%$rse $ &u#pl!r un$ $&t!0!$ p$r$ l$ (ue est+ e/!$#ente &$p$&!t$"2 L$ &$l!$ e nuestr" tr$/$-" e/e ser nuestr" punt" #)s !#p"rt$nte ' est) en,"&$$ en l$ s$t!s,$&&!3n el &l!ente2 Re&"n"&!#!ent" $l pers"n$l p"r !e$s e #e-"r$ '8" $*"rr" e l$ e#pres$2

NORMAS 

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T"" tr$/$-$"r (ue !n%rese $ l$ e#pres$ se ent!ene s"#et!" $ per."" e prue/$4 &"n el "/-et" e $pre&!$ $pre&!$rr sus $pt!t $pt!tues ues ' ese#pe ese#pe9" 9" e $&uer" &"n el ",!&!" p$r$ el (ue se ese$ &"ntr$t$r  L$ e#pres$ re&"n"&er) s"/re re#uner$&!3n p"r *"r$s e5tr$s ' e#)s /ene,!&!"s (ue l$ le' eter#!ne p$r$ t$les e,e&t"s Gu$r Gu $r$ $rr r! r!%u %ur" r"s$ s$#e #ent nte e l$ #" #"r$ r$ll en l$ l$ss re rel$ l$&! &!"n "nes es &" &"n n su suss su supe per! r!"r "res es ' &"#p$9er"s

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NOMBRE DEL CARGO DEPENDENCIA NUMERO DEL CARGO

IDENTIFICACION DEL CARGO GERENTE GENERAL

GERENCIA 1

Funciones Esenciales •

Planifca: el gerente c!erc"#l e$ el enc#rg#% %e &l#n"'c#r l#$ ()nc"ne$*

&r+ect$ + %e!,$ #ct"-"%#%e$ )e $e re#l"/#n en l# e!&re$#. •

Superisa: cnce # l# &er(ecc"n l#$ t#re#$ )e re#l"/#n %# # %# $)$

-en%e%re$ + $)&er-"$# el tr## %el e)"&. •

Escuc!a:  $#er e$c)c#r e$ e$c)c#r  e$ &#rte %e l#$ cl#-e$ %e t%# ge$t"n c!erc"#l.

•

Lidera: re&re$ent# # $)$ -en%e%re$* (rente #l %"rectr" + l$ cl"ente$.

Re$&#l%# + %e'en%e l#$ ge$t"ne$ re#l"/#%#$ + #c!&## #l e)"& en l# #r%)# t#re# %e -en%er + c#&t#r n)e-$ cl"ente$. •

Selecciona personal: el gerente c!erc"#l* e$ el re$&n$#le %e cntr#t#r +

%e$&e%"r # l$ -en%e%re$. Entre otras"#

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NUMERO DEL CARGO

1

Funciones Esenciales •

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El p$pel el ,!n$n&!er" 0$ ese l$ presupuest$&!3n4 l$ pre!&&!3n ' el #$ne-" e e,e&t!0"4 *$st$ l$ $#!n!str$&!3n &re!t!&!$4 el $n)l!s!s e !n0ers!"nes ' el pr"&ur$ #!ent" e ,"n"s2 A%!"n"$tr#r l$ (n%$ )e "ngre$#ren %e l$ &r+ect$ %e &re$t#c"n %e $er-"c"$ #$ c! l$ (n%$ %e l$ &r+ect$ 'n#nc"#%$ &r rg#n"$!$ %el e8ter"r* %e #c)er% # l#$ le+e$* regl#!ent$ + #l M#n)#l %e Prce%"!"ent$ %e l# E!&re$# P9l"c# ESPOL: EC;. 2. S)&er-"$#r l$ reg"$tr$ cnt#le$ %e l$ rec)r$$ n#c"n#le$ e "ntern#c"n#le$ %e c#%# )n %e l$ &r+ect$ + &rgr#!#$ %e #c)er% # l$ Pr"nc"&"$ %e cnt#"l"%#% gener#l!ente #ce&t#%# + el c)!&l"!"ent %e l &re$cr"t en l$ cntr#t$.  Re#l"/#r l$ &#g$ "!&)t#le$ cn rec)r$$ %e l$ &r+ect$ + cn rec)r$$ %e l# cntr#&#rte lc#l c)!&l"en% l$ re)"$"t$ leg#le$ + l$ e$t#lec"%$ en l$ cntr#t$ + cn-en"$ %e enten%"!"ent re$&ect"-.  Pre$ent#r l$ "n(r!e$ 'n#nc"er$ # l$ rg#n"$!$ %e cntrl $)&er"r crre$&n%"ente %e #c)er% # l e$t#lec"% en l# le+ Org,n"c# %e l#$ E!&re$#$ P9l"c#$.

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DEPENDENCIA NUMERO DEL CARGO •

tr$nsp"rte4 $l#$&en$-e4 !str!/u&!3n? &"n el ,!n e %$r$nt!1$r l$ s$t!s,$&&!3n el &l!ente2 •

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Des$rr"ll$r ' $pl!&$r pr"&e!#!ent"s "per$t!0"s p$r$ re&!/!r4 #$ne-$r4 $l#$&en$r ' en0!$r #er&$n&.$s ' #$ter!$les2 G$r$nt!1$r (ue l$s estru&tur$s est+n en su lu%$r p$r$ 0!%!l$r el ,lu-" e #er&$n&.$s >p"r e-e#pl"4 e-e#pl"4 s!ste#$s !n,"r#)t!&"s !n,"r#)t!&"s e n!0eles n!0eles e e5!sten&!$s e5!sten&!$s44 t!e#p"s t!e#p"s e entre%$4 entre%$4 &"stes e tr$nsp"rte ' 0$l"r$&!3n el ren!#!ent"?2 C""r!n$r ' &"ntr"l$r &"ntr"l$r l"s pr"&es"s e &"#er&!$l!1$&!3n e pr"u&t"s2  As!%n$r ' %est!"n$r l"s re&urs"s e l$ pl$nt!ll$ &"n,"r#e $ l$s ne&es!$es >&$#/!$ntes?2 Ser0!r e enl$&e ' ne%"&!$r &"n "tr"s ep$rt$#ent"s4 pr"0ee"res4 ,$/r!&$ntes4 e#pres$s e tr$nsp"rte4 &l!entes ' #!n"r!st$s2

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BENEFICIOS DE ESTE PROCESO

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Me-"r ##&+1)1 3 #&*)14)1 e l$s $&t!0!$es e l$ e#pres$2 Des!%n$ &'-#1)%5+)+' en l$ e-e&u&!3n e l$s t$re$s2  A'u$ $ +'61& 3 &'-)&& #e-"r l$s &$r%$s e tr$/$-"2 N"s -&#-#&#1) 16#&$)1 et$ll$$ e l$s "/l!%$&!"nes ' &$r$&ter.st!&$s e &$$ puest"2 N"s $'u$ $ +'')& -#%5' +-5+)+' +' )&') en l"s puest"s e tr$/$-" ' &"rre%!rl$s2  A l$ l$ pers"n$ (ue "&up$ ese puest" e tr$/$-"4 le *$&e &"n"&er &"n -&'1 3 '*&+)+ 5) )&') ' +'%' &')54)&. @$&e (ue res$lten l"s $:&# +' 5) -'&#1) (ue "&up$ el puest" e tr$/$-" e !n!&$ t$#/!+n l"s 6)55# 3 )'&#. F)5) 5# -&#'# +' '5'1 3 #1&))1 +' -'&#1)5, '$ (ue !n!&$ l$s )-+' 3 #$-''1) (ue e/e tener l$ pers"n$ (ue "&up$ el puest" e tr$/$-"2 Pr"p"r&!"n$ /uen$ !n,"r#$&!3n $ l$ *"r$ e re$l!1$r '/)5)#1' +' +''$-';#.

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  PARTICIPANTES V$r%$s N#$%&' R!&$r" V$r%$s C)&*# D!re&t"r F!n$n&!er" ' A#!n!str$t!0" E+)+ CD? en &$$ un$4 (ue &uent$ &"n un$ ,l"t$ pr"p!$ e "&*" &$#!"nes ' "tr"s tr$/$-$n" p"r &"ntr$t"2 En &$$ CD e5!ste un$ pl$nt$ e pers"n$l !re&t$ e  pers"n$s4 (ue se en&$r%$n e l$s )re$s $#!n!str$t!0$ ' &"#er&!$l2 Otr"s e#ple$"s &"ntr$t$"s e #$ner$ !n!re&t$4 entre  ' 