Manual de Calidad

 

 

H`ubfo―   Hferch Thzqucz Thzqucz Ljm`hlo Bhrmh Kcorkmfh Bhrtmfcz @`hfcz Bc`mssh H`csshferh Khstc`ub ^hem``h ME―  >>>>>7>488; >>>>>7>5=>>>>7>:578

Hsmkfhlmüf―  Forbh M\O =>>8 cf rc`hlmüf lof `h cbprcsh [h`bhrt Dcljh―  87 ec iufmo ec 7>7> Bhtcrmh―   Hsckurhbmcfto ec `h Lh`mehe ^rodcsor ―  Bhrmh ec` Lhrbcf Yhzucth H`vhrheo

MF\UMUSUO UCLFO@ÜKMLO EC \OFOWH

 

Âfemlc >. MFUWOESLLMÜF >.8. Kcfcrh`mehecs >.8.8. Ecdmfmlmüf ec c`cbcftos cstrhtíkmlos >.8.7. Cstrulturh orkhfmzhlmofh` >.8.< ^rolcsos y proeultos cf c` h`lhflc >.8.5. Ecdmfmlmüf ec l`mcftc >.7. ^rmflmpmos ec `h Kcstmüf ec `h Lh`mehe >..5. Wc`hlmüf lof Otrhs Forbhs y \mstcbhs ec Kcstmüf 8. OGICUMTO ] LHB^O EC H^@MLHLMÜF 7. WCDCWCFLMH\ FOWBHUMTH\ >> quc sc bcflmofhf h loftmfuhlmüf sc jhf c`hgorheo phrh hyuehr h `hs orkhfmzhlmofcs cf `h mbp`cbcfthlmüf y `h opcrhlmüf ec smstcbhs ec kcstmüf ec `h lh`mehe. M\O =>>>

Ecslrmgc `os dufehbcftos ec `os smstcbhs ec kcstmüf ec `h lh`mehe y cspclmdmlh `h tcrbmfo`okâh phrh `os smstcbhs ec kcstmüf ec `h lh`mehe. M\O =>>8

Cspclmdmlh `os rcqumsmtos phrh `os smstcbhs ec kcstmüf ec `h lh`mehe hp`mlhg`cs h toeh orkhfmzhlmüf quc fclcsmtc ecbostrhr su lhphlmehe phrh proporlmofhr proeultos proeul tos quc lubp`hf `os rcqumsmtos ec sus l`mcftcs y `os rck`hbcfthrmos quc `c schf ec hp`mlhlmüf, y su ogictmvo cs hubcfthr `h shtmsdhllmüf ec` l`mcftc. M\O =>>5

^roporlmofh emrcltrmlcs quc lofsmecrhf thfto `h cdmlhlmh lobo `h cdmlmcflmh ec` smstcbh ec kcstmüf ec `h lh`mehe. C` ogictmvo ec csth forbh cs `h bciorh ec` ecscbpcøo ec `h orkhfmzhlmüf y `h shtmsdhllmüf ec `os l`mcftcs y ec otrhs phrtcs mftcrcshehs. M\O 8=>88

^roporlmofh ormcfthlmüf rc`htmvh h `hs huemtorâhs ec smstcbhs ec kcstmüf ec `h lh`mehe y ec kcstmüf hbgmcfth`. Iufths, dorbhf uf lofiufto ec forbhs ec smstcbhs ec kcstmüf ec `h lh`mehe quc dhlm`mthf `h butuh lobprcfsmüf cf c` lobcrlmo fhlmofh` c mftcrfhlmofh`.

>.8.8. Ecdmfmlmüf ec c`cbcftos cstrht cstrhtíkmlos íkmlos Bmsmüf

[h`-Bhrt tmcfc lobo bmsmüf csthg`clmeh c` scr `h bcior tmcfeh ecth``msth, lof uf krhf surtmeo ec proeultos ec h`th lh`mehe y lof `os prclmos bès ghios. Tmsmüf

Loftrmgumr h bciorhr `h lh`mehe ec vmeh ec `hs dhbm`mhs cf Bíxmlo y Lcftrohbírmlh.

>.8.7. Cstrulturh orkhfmzhlmofh` Umpo ec cstrulturh ec` orkhfmkrhbh ec [h`bhrt

 

C` orkhfmkrhbh quc utm`mzh csth cbprcsh cs ghsthftc hbp`mo, yh quc sc trhth ec ufh orkhfmzhlmüf mftcrfhlmofh`, por `o thfto, rcqumcrc quc sus hutormehecs ec bhfeo, cstíf rcphrtmeos cf vhrmos fmvc`cs. Cs uf c`cbcfto quc hyueh h bciorhr `h lh`mehe ec scrvmlmo h` l`mcftc, yh quc cs c` ogictmvo prmflmph` ec `h cbprcsh. \c pucec l`hsmdmlhr ec `h smkumcftc dorbh9 Wcecs

Cf cstc lhso, sc prcscfthf `hs rcecs dorbh`cs y `hs rcecs rcec s mfdorbh`cs. Sfh lobphøâh mftcrfhlmofh` ecgc tcfcr gmcf l`hro c` c ` tmpo ec lobufmlhlmüf quc ecgc utm`mzhr lof `os l`mcftcs, yh quc cs uf rck`hbcfto dufehbcfth` ec `h cbprcsh, sch ecftro phâs o h fmvc` mftcrfhlmofh`. D`uios

Ecftro ec `h cbprcsh, `h lobufmlhlmüf ecslcfecftc cs loftmfuh. Csto sc ecgc h `hs lofsthftcs ürecfcs quc vmcfcf ecsec `os lhrkos ec bhyor icrhrquâh jhlmh c` rcsto ec `os cbp`cheos.   @h lobufmlhlmüf jormzofth` cs ghsthftc lobùf sm vmcfc ec` bmsbo fmvc` ec rhfko.   @h lobufmlhlmüf trhfsvcrsh`, cs `h quc bcfos sc utm`mzh, smf cbghrko, h vclcs sc cflucftrh prcscftc.   Uhbgmíf sc pucec ushr `h ec krheos, quc proporlmofh ufh rctroh`mbcfthlmüf ec toeos `os fmvc`cs, `o quc cs ec krhf gcfcdmlmo phrh `h lobphøâh cf luhfto h `hs bciorhs o lhbgmos ec `os hspcltos fckhtmvos.

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Lofscio ec Hebmfmstrhlmüf ec [h`bhrt

Cstc lofscio tmcfc `h rcspofshgm`mehe ec ``cvhr `h hebmfmstrhlmüf ec `h cbprcsh. \c pucec ecth``hr ec `h smkumcftc bhfcrh9 Lobposmlmüf

  @os bmcbgros ec `h cbprcsh ssof of fobgrheos hfuh`bcftc por ``os os hllmofmsths cf `h Hshbg`ch Kcfcrh`.   C` Lofscio Mfecpcfemcftc, ecgc csthr rcprcscftheo h` bcfos por c` 73% ec `os phrtmlmphftcs.   Cstc lofscio ecgc rcufmrsc 5 vclcs h` høo

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Wcspofshgm`mehecs prmflmph`cs

  C`ckmr h` Emrcltor Kcfcrh`.

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  @hgorhr lofiufthbcftc lof c` Emrcltor Kcfcrh` phrh hbp`m hbp`mhr hr ``hs hs cstrhtckmhs ec `h orkhfmzhlmüf y ecbès cbprcshs quc csth loftro`h.

 

  Hltuhr lobo hscsor ec `h h`th emrcllmüf ec `h orkhfmzhlmüf.   Jhlcr sckumbmcfto y supcrvmshr ec` duflmofhbmcfto ec `os em emrcltmvos rcltmvos rc`cvhftcs.   Wch`mzhr `hs hproghlmofcs lofvcfmcftcs ec `hs po`â po`âtmlhs tmlhs ec mfdorbhlmüf y lobufmlhlmüf, cf lofiufto lof `os hllmofmsths y c` bcrlheo.

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Lobmtís ec Wcspofshgm`mehe Lorporhtmvh ec [h`bhrt

Cstèf prcsmemeos por c` ^rcsmecftc Ciclutmvo y c` Emrcltor Kcfcrh` ec `h cbprcsh y sc cflucftrh lofdorbheo por `os vmlcprcsmecftcs ec lheh ufo u fo ec `os ecphrthbcftos o èrchs ec `h orkhfmzhlmüf. Cftrc sus prmflmph`cs rcspofshgm`mehecs cstèf9   Csthg`clcr prmormehecs cstrhtíkmlhs cf gcfcdmlmo h `h l`mcftc`h y thbgmíf phrh `h cbprcsh.   Hpoyhr ``os os llhbgmos hbgmos cstrulturh`cs y lrchr p`hfcs ec hllmüf y prolcembmcftos.   Emrmkmr `h orkhfmzhlmüf lof tcfecflmhs ec `mecrhzkos fhlmofh`cs c mftcrfhlmofh`cs.

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Orkhfmkrhbh

HFCZO H >.8..8.5. Ecdmfmlmüf ec l`mcftc C` l`mcftc prmflmph` cs c` pùg`mlo cf kcfcrh`. Eurhftc c` høo 7>84, sc htcfemcrof h 7,8>5 bm``ofcs ec l`mcftcs cf Bíxmlo y cf Lcftrohbírmlh. Bíxmlo y Lcftrohbírmlh sof rckmofcs emvcrshs, lof emdcrcftcs lhrhltcrâstmlhs ecbokrèdmlhs, prcdcrcflmhs y fmvc`cs solmoclofübmlos. @hs fclcsmehecs ec lobprh ec `os l`mcftcs cvo`ulmofhf eâh lof eâ eâh, h, por `o quc sc hspmrh h ufh bciorh loftmfuh phrh quc `h odcrth ec vh`or cf lheh ufo ec sus dorbhtos ec fckolmo rcspofeh h `hs cxpclthtmvhs ec prclmo, surtmeo y lh`mehe, lof uf lhtè`oko ec proeultos lheh vcz bès hbp`mo, emspofmg`c cf tmcfehs o porth`cs cf `âfch. @h emvcrsmehe quc jhy cf lheh ufo ec `os phâscs cf luhfto h sus lhrhltcrâstmlhs

 

ecbokrèdmlhs y ec fmvc`cs solmoclofübmlos pcrbmtc `h opcrhlmüf bu`tmlhfh`, phrh htcfecr cdmlmcftcbcftc h fucstros l`mcftcs cf luh`qumcr `ukhr y bobcfto.

>.7. ^rmflmpmos ec `h Kcstmüf ec `h Lh`mehe ^hrh lofeulmr y opcrhr ufh orkhfmzhlmüf cf dorbh cxmtosh sc rcqumcrc quc ísth sc emrmih y loftro`c cf dorbh smstcbètmlh y trhfsphrcftc. \c pucec `okrhr c` íxmto mbp`cbcfthfeo y bhftcfmcfeo uf smstcbh ec kcstmüf quc cstí emscøheo phrh bciorhr loftmfuhbcftc su ecscbpcøo bcemhftc `h lofsmecrhlmüf ec `hs fclcsmehecs ec toehs `hs phrtcs mftcrcshehs. @h kcstmüf ec ufh orkhfmzhlmüf lobprcfec `h kcstmüf ec `h lh`mehe cftrc otrhs emslmp`mfhs ec kcstmüf. \c jhf mecftmdmlheo oljo prmflmpmos ec kcstmüf ec `h lh`mehe quc pucecf scr utm`mzheos por `h h`th emrcllmüf lof c` dmf ec lofeulmr h `h orkhfmzhlmüf jhlmh ufh bciorh cf c` ecscbpcøo. h) Cfdoquc h` l`mcftc9 @hs orkhfmzhlmofcs ecpcfecf ec sus l`mcftcs y por `o thfto ecgcrâhf lobprcfecr `hs fclcsmehecs hltuh`cs y duturhs ec `os l`mcftcs, shtmsdhlcr `os rcqumsmtos ec `os l`mcftcs y csdorzhrsc cf cxlcecr `hs cxpclthtmvhs ec `os l`mcftcs. g) @mecrhzko9 @os `âecrcs csthg`clcf ``h h ufmehe ec propüsmto y `h orm ormcfthlmüf cfthlmüf ec `h orkhfmzhlmüf. C``os ecgcrâhf lrchr y bhftcfcr uf hbgmcftc mftcrfo, cf c` luh` c` pcrsofh` puceh ``ckhr h mfvo`ulrhrsc toth`bcftc cf c` `okro ec `os ogictmvos ec `h orkhfmzhlmüf. l) ^hrtmlmphlmüf ec` pcrsofh`9 C` pcrsofh`, h toeos `os fmvc`cs, cs `h cscflmh ec ufh orkhfmzhlmüf, y su toth` lobprobmso posmgm`mth quc sus jhgm`mehecs schf ushehs phrh c` gcfcdmlmo ec `h orkhfmzhlmüf. e) Cfdoquc ghsheo cf prolcsos9 Sf rcsu`theo ecscheo sc h`lhfzh bès cdmlmcftcbcftc luhfeo `hs hltmvmehecs y `os rclursos rc`hlmofheos sc kcstmofhf lobo uf prolcso. c) Cfdoquc ec smstcbh phrh `h kcstmüf9 Mecftmdmlhr, cftcfecr y kcstmofhr `os prolcsos mftcrrc`hlmofheos lobo uf smstcbh, loftrmguyc h `h cdmlhlmh y cdmlmcflmh ec ufh orkhfmzhlmüf cf c` `okro ec sus ogictmvos. d) Bciorh loftmfuh9 loftmfuh9 @h bciorh loftmfuh ec` ecscbpcøo k`ogh` ec `h orkhfmzhlmüf ecgcrâh scr uf ogictmvo pcrbhfcftc ec ísth. k) Cfdoquc ghsheo cf jcljos jc ljos phrh `h tobh ec eclmsmüf9 @hs eclmsmofcs ec lmsmofcs cdmlhlcs sc ghshf cf c` hfè`msms ec `os ehtos y `h mfdorbhlmüf. j) Wc`hlmofcs butuhbcftc butuhbcftc gcfcdmlmoshs lof c` provcceor9 Sfh orkhfmzhlmüf y sus provcceorcs sof mftcrecpcfemcftcs, y ufh rc`hlmüf butuhbcftc gcfcdmlmosh hubcfth `h lhphlmehe ec hbgos phrh lrchr vh`or.

 

Cstos oljo prmflmpmos ec kcstmüf ec `h lh`mehe lofstmtuycf lo fstmtuycf `h ghsc ec `hs forbhs ec smstcbhs ec kcstmüf ec `h lh`mehe ec `h dhbm`mh ec Forbhs M\O =>>>.

>..5. Wc`hlmüf lof Otrhs Forbhs y \mstcbhs ec Kcstmüf [h`bhrt tmcfc cstrmlths bcemehs lof rcspclto h `h lh`mehe ec sus proeultos, csthg`clmcfeo cstèfehrcs h lubp`mr phrh toeos sus provcceorcs. @hs forbhs sc hp`mlhf h toeo hquc` quc submfmstrc proeultos h [h`bhrt phrh `h vcfth h` pùg`mlo, hsâ lobo thbgmíf h toeo hkcftc mftcrbcemhrmo quc `os rcprcscftc (ec bhfcrh lo`cltmvh, ‐provcceorcs‒). @os provcceorcs sof rcspofshg`cs ec` lubp`mbmcfto ec

csths forbhs cf toehs sus opcrhlmofcs, hsâ lobo cf `h toth`mehe ec `h lhecfh ec submfmstro ec proeultos. H` dmrbhr uf loftrhto lobo provcceor, hlcpthr ufh orecf ec lobprh y/o provccr h`kufh bcrlhflâh h [h`bhrt lofstmtuyc `h hlcpthlmüf ec csths forbhs y smrvc lobo `h hdmrbhlmüf loftmfuh ec lubp`mbmcfto ec phrtc ec` provcceor. [h`bhrt cspcrh quc `os provcceorcs lubp`hf csths forbhs y pucec mbpofcr shflmofcs quc mfl`uyc `h dmfh`mzhlmüf ec `h rc`hlmüf lobcrlmh` phrh hquc``os provcceorcs quc `hs mflubp`hf.

8.

OGICUMTO ] LHB^O EC H^@MLHLMÜF

 

Ucfmcfeo cf lucfth quc ufo ec `os ogictmvos bès mbporthftcs ec` krupo [h`bhrt cs lcftrhrsc cf hsckurhr `h lh`mehe ec sus proeultos, phrh hsâ poecr odrclcr sü`o hquc``os quc lubp`hf lof toeos hquc``os rcqucrmbmcftos phrh shtmsdhlcr h sus l`mcftcs1 [h`bhrt jh csthg`clmeo uf \mstcbh ec Kcstmüf ec `h Lh`mehe phrh khrhftmzhr quc `os prolcsos ecftro ec emljo smstcbh sc rch`mzhf lofdorbc h cspclmdmlhlmofcs, mfstrullmofcs, forbhs, lüemkos y rcqucrmbmcftos ectcrbmfheos, lof c` dmfec ec`hh`lhfzhr ogictmvoscstè ec lh`mehe proeultos. C` \mstcbh ec Kcstmüf Lh`mehe `os ec [h`bhrt ghsheophrh cf c`sus cfdoquc por prolcsos ecshrro``heo cf `hs forbhs rcdcrcflmhehs ec` smkumcftc pufto, guslhfeo utm`mzhr cstos lobo ufh kuâh phrh c` c ` ecshrro``o, mbp`cbcfthlmüf y bciorh ec `h cdmlhlmh cd mlhlmh ec `h lh`mehe, y ec csth bhfcrh poecr bciorhr `h shtmsdhllmüf ec `os l`mcftcs.  Hemlmofh`bcftc, sc guslh lubp`mr lof hquc``os rcqumsmtos `ckh`cs y rck`hbcfthrmos hp`mlhg`cs. C` ecshrro``o ec `os prolcsos csthg`clmeos y su kcstmüf hecluheh, `c pcrbmtc h `h orkhfmzhlmüf ufh hbp`mh lobprcfsmüf ec `os rcqumsmtos ec sus l`mcftcs y ec csth bhfcrh `cs pcrbmtc `h ogtcflmüf ogtcf lmüf ec `os rcsu`theos, c` krheo ec cdmlhlmh csthg`clmeh y `h bciorh loftmfuh lof rcspclto h `h lh`mehe ec sus proeultos, cf ghsc h bcemlmofcs ogictmvhs y loftro` ec `os bmsbos.

7.- FOWBH\ EC WCDCWCFLMH. C` \mstcbh ec Kcstmüf ec `h Lh`mehe mbp`hftheo cf [h`bhrt, cstè ghsheo cf `hs smkumcftcs forbhs9 SFC-CF M\O =>>>97>83 \mstcbh ec kcstmüf ec `h lh`mehe. Dufehbcftos y volhgu`hrmo SFC-CF M\O =>>897>83 \mstcbh ec Kcstmüf ec `h Lh`mehe. Wcqumsmtos M\O =>>59 7>8: Forbh ec Kcstmüf Hvhfzheh M\O 8=>889 7>8: Huemtormhs ec `os \mstcbhs ec Kcstmüf ec Lh`mehe M\O 85>>>9 7>83 Hebmfmstrhlmüf hbgmcfth`. M\O >897>84 \mstcbh ec Kcstmüf hftmsogorfo M\O 74>>>9 7>8> Wcspofshgm`mehe \olmh` M\O 77>>>97>8: \mstcbh ec Kcstmüf ec `h \ckurmehe H`mbcfthrmh M\O 7;>>>97>8< \mstcbh ec Kcstmüf ec \ckurmehe ec `h Mfdorbhlmüf M\O 53>>897>8: \mstcbh ec Kcstmüf ec `h \ckurmehe y \h`ue cf c` Urhghio [h`bhrt smcfeo ufh lobphøâh quc opcrh lof prolcsos lof `os bès h`tos cstèfehrcs ec cdmlmcflmh. ^rucgh ec c``os sof `os prolcsos quc hltuh`bcftc lucfthf lof lcrtmdmlhlmüf M\O =>>8 cf èrchs lobo @okâstmlh, Hebmfmstrhlmüf y Dmfhfzhs, Lofthgm`mehe, Dmfhfzhs Opcrhtmvhs, Lubp`mbmcfto Dmslh` c Mbpucstos ec Fübmfh.

 

@h cdmlmcflmh y cdmlhlmh quc cxmstc cf `h cbprcsh mfvo`ulrh `h lhphlmthlmüf h `os hsolmheos, bcemhftc bcemo emkmth`cs y ec bhfcrh prcscflmh`, cf emdcrcftcs rhbhs ec `h sckurmehe, lobo \ckurmehe y \h`ue cf c` trhghio, ^rotcllmüf Lmvm` y Grmkhehs ec Cbcrkcflmh. ^ofcf cspclmh` lumeheo cf `os hsolmheos luyo trhghio tmcfc uf rmcsko c`cvheo ec hllmecftc o cfdcrbcehe, lobo `os hsolmheos ec bhftcfmbmcfto y ec grmkhehs ec prmbcros huxm`mos, qumcfcs pucecf csthr cf lofthlto lof rcsmeuos gmo`ükmlos1 c` pcrsofh` ec emsp`hy, h qumcfcs pucec hdclthr `h cxposmlmüf h so`vcftcs, y `os hsolmheos cf lcftros ec emstrmgulmüf cxpucstos h d`umeos pc`mkrosos lobo c` hbofâhlo. Fo sof `os propmos provcceorcs ec sus proeultos, pcro huf hsâ cstèf mfvo`ulrheos cf `h `okâstmlh y `h lhecfh ec submfmstro quc sc cflucftrh cf lheh ufo ec sus proeultos y h` hp`mlhr`o mbp`mlh quc sus provcceorcs duflmofcf ec dorbh solmh` y hbgmcfth`bcftc rcspofshg`c cf luh`qumcr `ukhr eofec opcrcf, por `o quc `os ecshdmhbos lofsthftcbcftc h quc sc lobprobcthf h h`lhfzhr h`tos cstèfehrcs cstèfehrc s ec rcspofshgm`mehe, lubp`hf lof rcqumsmtos sü`meos cf `hs huemtorâhs y rch`mlcf cvh`uhlmofcs cxjhustmvhs. Uhbgmíf phrh [h`bhrt cs mfemspcfshg`c rceulmr c` mbphlto hbgmcfth` ec `h opcrhlmüf y lhecfh ec submfmstro, `o luh` cs gucfo phrh `h cbprcsh, c` bcemo hbgmcftc y `h solmcehe. ^or c``o, trhghihf toeos `os eâhs phrh rceulmr cbmsmofcs ec lhrgofo, submfmstrhr cfcrkâh rcfovhg`c h `h cbprcsh, loftrmgumr h ufh clofobâh lmrlu`hr bcemhftc c` uso cdmlmcftc ec bhtcrmh`cs y phrh mbpu`shr ufh lhecfh ec submfmstro rcsm`mcftc h `hs vhrmhg`cs hbgmcfth`cs y solmh`cs quc hyuec h lofstrumr lof strumr uf fckolmo sustcfthg`c. H` utm`mzhr c mbp`cbcfthr lheh ufh ec `hs dhbm`mhs mftckrhehs ecftro ec `h M\O =>>>, `h cbprcsh sc cflucftrh tcfmcfeo ufh bciorh loftmfuh, eofec lheh eâh, h` mbp`cbcfthrsc csths forbhs sc h`lhfzh uf fucvo ogictmvo, c` luh` lofsmstc cf mbpu`shr thfto h `os cbp`cheos lobo h `os l`mcftcs h lofolcr y cftcfecr quc `h cbprcsh [h`bhrt cs ufh krhf drhfqumlmh quc heiuemlh krhfecs vh`orcs y ecscbpcøo, thfto cf sus proeultos lobo cf sus cbp`cheos.

 

HFCZO H

 

GMG@MOKWHDÂH Lobphfmcs wmtj M\O 85>>8 @chemfk tjc [hy towhres \hvmfk tjc Chrtj. (7>83, Bhy 5). Ogtcfmeo ec9 jttps9//www.mshrckmstrhr.lob/g`ok/lobp jttps9//www.mshrckmstrhr.lob/g`ok/lobphfmcs-wmtj-mso-85>>8-`chemfk-tjc hfmcs-wmtj-mso-85>>8-`chemfk-tjc-why-whytowhres-shvmfk-tjc-chrtj Lu``cf, I. G., & ^hrgotcchj, ^hr gotcchj, A. ^. (7>8>). Mftcrfhtmofh` gusmfcss9 strhtcky hfe tjc bu`tmfhtmofh` lobphfy. Fcw ]ora, F]9 Wout`cekc Mftcrfhtmofh` Orkhfmzhtmof dor \thfehremzhtmof. (7>>3). FOWBH MFUCWFHLMOFH@ M\O =>>>97>>3.  Ogtcfmeo ec Sfmvcrsmehe Bhrâtmbh ec` Lhrmgc9 jttp9//www.ubl.ceu.vc/ped/lh`m jttp9//www.ubl.ceu .vc/ped/lh`mehe/forbhsM\O/F ehe/forbhsM\O/Forbh_M\O_=>>>_7>>3.ped orbh_M\O_=>>>_7>>3.ped Mftcrfhtmofh` Orkhfmzhtmof dor \thfehremzhtmof. (s.d.). M\O =>>897>83 \mstcbhs ec Kcstmüf ec `h Lh`mehe - Wcqumsmtos. BSWLMH, D. S. (s.d.). Ogtcfmeo ec Csluc`h ec Fckolmos ec Burlmh9 jttps9//www.cfhc.cs/smtcs/ecdhu`t/d jttps9//www.cfhc.cs /smtcs/ecdhu`t/dm`cs/smtcs/ecd m`cs/smtcs/ecdhu`t/dm`cs/mbhkc hu`t/dm`cs/mbhkcfcsfcscemtor/bhfuh`_lh`mehe.ped Wmquc`bc, B. (77 ec Cfcro ec 7>8=). 7> 8=). Orkhfmkrhbh ec [h`bhrt. Ogtcfmeo ec [cg y cbprcshs9 jttps9//www.wcgycbprcshs.lob/orkhfmkrhbh-ec-wh`bhrt/ [H@-BHWU EC BÍZMLO, \.H.G. EC L.T. (s.d.). Mfdorbhlmüf dmfhflmcrh. Ogtcfmeo ec [h`bcx9 jttps9//www.wh`bcx.bx/hsscts/dm`cs/M jttps9//www.wh`bcx.bx /hsscts/dm`cs/Mfdorbhlmof%7>dmfhfl fdorbhlmof%7>dmfhflmcrh/GBT/GBT/Csp/ mcrh/GBT/GBT/Csp/7>8;/[h 7>8;/[h `bcx_mfdohfuh`.ped [h`bhrt. (s.d.). @okâstmlh. Ogtcfmeo ec [h`bhrt9 jttps9//www.wh`bhrtlcftrohbcrmlh.lob/provcce jttps9//www.wh`bhrtlcftr ohbcrmlh.lob/provcceorcs/`okmstmlh orcs/`okmstmlh [h`bhrt. (s.d.). Forbhs phrh ^rovcceorcs. Ogtcfmeo ec [h`bhrt9 jttps9//lef.lorporhtc.wh`bhrt.lob/lg/ jttps9//lef.l orporhtc.wh`bhrt.lob/lg/lc/l;lh5:8c5ed=hc44l lc/l;lh5:8c5ed=hc44l887