Charisma Bermudez is an experienced manager with over a decade of experience overseeing the day-to-day operations and st...
CHARISMA D. BERMUDEZ
[email protected] Logistics & Supply Chain Expert Project Management Strategic & Tactical Planning Team Leadership Process Implementation Third-Party Negotiations Inventor
www.linkedin.com/in/charismabermudez
Educated, experienced Manager with over a decade of experience overseeing the day-to-day operations and staff assigned to a variety of projects, with a focus on fulfillment, logistics and supply chain management. Demonstrated ability coordinating between multiple departments at all levels of the organization. Proven track record motivating teams to achieve beyond organizational goals while remaining within budgets, exceeding delivery expectations, and providing superior customer service that result in improved brand loyalty and increased revenue.
CAREER PROGRESSION BLACKHAWK NETWORK, INC. Pleasanton, CA OPERATIONS SUPPLY CHAIN AND PROCUREMENT MANAGER
2007-2014
CAREER HIGHLIGHTS: Develop and manage tactical operations in procurement, project management, > Co-inventor of “Hook and Peg” vendor compliance, inventory control, quality compliance, logistics execution and patent US D668,530 S Oct 2012 distribution. Created best practices and methods to manage product lifecycle from > Work with business development concept, planning, production, distribution and delivery. Established quality to increase revenue and gross margin compliance and reporting tools to track and scorecard vendor performance. 22% YOY on card production Coordinate with Accounting, Finance, and Sales in evaluating client projections orders. Strategize on timing and procurement options to achieve and contracts to establish budgets and materials forecasting. customer targets. Recommend vendors based on specialization of materials, negotiate pricing, production capacity, and timing to support launch of product. Collaborate cross-functionally with various internal departments (Marketing, Account management, Sales, and Accounting) to troubleshoot logistics and provide procurement solutions for each unique retailer. Review forecasts with Business Development and Sales to determine and plan inventory needs. Work closely with vendors and accounting to reconcile inventory and manage cycle count accuracy. Perform routine audits to ensure accurate record keeping, purchase order and invoice accuracy, and process compliance. Coach and develop team members to identify process improvement opportunities through process mapping and integrating the DMAIC methodology into routine practice. Created efficiencies by consolidating phases of project lifecycle into a single database (Quickbase). Refined and loaded commonly used RFE forms into the database, creating the process to track quotes, create projects, award vendors, and manage milestone tracking from inception to delivery of product. UNITED PARCEL SERVICE San Francisco, CA
1999-2007
INDUSTRIAL ENGINEER SUPERVISOR (WAREHOUSE/HUB OPERATIONS) Devised and implemented specific operating plans for various scale operations that employ over 500 employees in multiple facilities throughout Northern California. Executed internal audits and work measurements to maintain compliance with operating procedures to optimize employee output. Automated data gathering and analysis to measure operational effectiveness against internal metrics. Evaluated and streamlined operating procedures by identifying and eliminating redundant processes. Trained and audited teams in International and domestic air compliance in proper handling and shipment auditing methods. Worked with operators in managing auditable records, database management and process compliance. Collaborated cross-functionally with Account management and other internal operators, creating capacity to handle volume shipments. Forecasted volume and equipment needs and performed cost justification, load capacity and Gantt analysis. SEAGATE PROPERTIES San Rafael, CA
1998-1999
OFFICE MANAGER, EXECUTIVE ASSISTANT Drafted property contracts and executive correspondences, provided quality customer service to tenants, managed and updated tenant profiles, and supervised general day-to-day office activities and reception.
WORLD EXPLORER CRUISES San Francisco, CA
1996-1997
CUSTOMER SERVICE REPRESENTATIVE Provided superior customer service to travel agents and consumers making cruise reservations to Alaska and the Western Caribbean.
EDUCATION SAN FRANCISCO STATE UNIVERSITY | BACHELOR OF SCIENCE, BUSINESS ADMINISTRATION - INTERNATIONAL LOGISTICS
