Manager Healthcare Administration or Clinical Manager

KATHERINE WUERTZ-HOLDREN 2400 White Stallion Way * Leander, Texas 78641 * [email protected] * 512-293-7603 HEALTHCARE ADMINISTRATION Skilled and dynamic professional with extensive experience leading teams, admini stering daily operations, and planning strategies to meet objectives. Poised to exceed in Healthcare Administration role, building on previous experience and ca pitalizing on MHA degree. AREAS OF EXPERTISE * Policies & Planning: Extensive experience planning, coordinating and administe ring operational strategies aligned with organizational objectives. Effectively communicate and promulgate goals and standards across all levels. * Leadership: Confident, motivated, and organized team contributor with outstand ing time management skills. Accustomed to dynamic environments involving change. Proven success implementing effective training programs to maximize individual and team potential. * Operations Support: Diverse background in finance, human resources, technology , and risk management. Readily able to transition from one critical task to anot her to address urgent/emerging needs. Creative problem solver with a reputation for cost efficiency. * Effective Communication: Proven strengths in relationship development, active listening, composition, and presentation. Outstanding capacity to ensure top lev els of satisfaction. * Additional Strengths: Technologically savvy; proficient in Microsoft Office Su ite. Rapidly learn and apply new software. Train colleagues on new systems. EDUCATION ASHFORD UNIVERSITY, Clinton, Iowa Master of Arts in Healthcare Administration / MHA (08/2011 / GPA 3.83) SOUTHWEST TEXAS STATE UNIVERSITY, San Marcos, Texas Bachelor of Business Administration in Marketing (1990) EXPERIENCE HIGHLIGHTS ASHFORD UNIVERSITY - Clinton, Iowa Masters Program in Healthcare Management, 1/2010 to 8/2011 Related Skills: Leadership, Research & Analysis, Issue Synthesis & Reporting, Co mmunication Successfully maintained full time workload while achieving outstanding performan ce in comprehensive studies in healthcare administration. Researched and reporte d on general and specific issues in healthcare, demonstrating understanding of h istorical and current topics. Synthesized policy analysis, topics in ethics, and current health economics into cohesive reporting that proposed potential soluti ons. * Leveraged experience and skill in financial and organizational management with in-depth study of biostatistics and analysis of emerging healthcare financing t rends. * Completed research thesis addressing the Future of Managed Health Care Deliver y Systems, addressing vital current issues including health care quality, cost c ontainment, government regulations, Medicare and Medicaid, and more. ANN TAYLOR FACTORY - Round Rock, Texas Store Manager, 6/2007 to Present Related Skills: Customer Service, Team Leadership, HR, Organizational Developmen t, Business Planning, Financial Management, Performance Improvement Plan and direct the full scope of operational activities designed to achieve sto re goals in revenue generation, cost controls, HR, customer service, and resourc e management. Actively engaged in recruitment and training to build individual a nd team capabilities. Plan workflow to optimize resources. With a constant eye o n improvement, seek input from team members and brainstorm solutions to identifi ed issues. * Within 90 days, transformed underperforming location to one exceeding sales an d budget expectations.

* Hired, trained and managed a completely new team, slashing associate turnover to achieve the lowest rate in the district. * Named Scheduling and Operations point person for Texas Factory Division of Ann Taylor; lead rollouts, training and follow up. * Serve as District Coordinator for payroll of 12 stores. TARGET STORES - Austin, Texas Executive Operations Manager, 1/1998 to 6/2007 Related Skills: Strategic Planning, Customer Service, Team Leadership, Financial Management, Technical Services Directed strategic planning, budgeting, expense and inventory control, employee relations and customer service for $35 million operation. Led daily activities o f 160 member workforce with 5 team leads. * Administered corporate policies, standards and programs encompassing all opera tional areas. * Led product, customer service and technical training for the entire district ( 8 facilities). * Successfully executed all software and computer equipment upgrades for the fac ility. WAL-MART STORES, INC. - Round Rock, Texas Area Director - Round Rock, 4/1996 to 1/1998 Related Skills: Strategic Planning, Customer Service, Team Leadership, Financial Management, Technical Services Rose to senior leadership role based on previous management success in the organ ization. Fully accountable for achieving objectives through effective operation of a $76 million facility. * Led a 250 member workforce, providing strong direction and training in custome r service. * Directed accounting reconciliation that resulted in $5.49 million net profit a gainst $2.45 million target.