managementmcqs4

1. A system used to acquire, store, manipulate, analyze, retrieve, and distributed information related to the company's human resources is called a(n) _______________ a. HRIS b. Progressive discipline system c. IRS d. Contingent workforce system 2. Which of these is a major dimension of HRM practices contributing to company competitiveness? a. Compensating human resources b. Acquiring and preparing human resources c. Managing the human resource environment d. All of the given options 3. HRM has primary responsibility for all of these implementation variables except: a. Task design b. People c. Reward systems d. Organization structure 4. Which of these is the process of getting detailed information about jobs? a. Job design b. Job description c. Job analysis d. Job skills 5. In which of these steps, the HR manager attempts to ascertain the supply of and demand for various types of human resources? a. Forecasting b. Program implementation c. Evaluation d. Goal setting

6. Which of these is defined as any practice or activity carried on by the organization with the primary purpose of identifying and attracting potential employees? a. A leading indicator analysis b. Recruitment c. Personnel policies d. Selection 7. Scientific management was one of the earliest and best-known statements of the _____________ approach. a. Biological b. Motivational c. Perceptual-Motor d. Mechanistic 8. Most HR functions spend very little time on: a. Traditional activities b. Transactional activities c. Transformational activities d. Day-to-day operational activities 9. Playing the role of ____________ requires designing and delivering efficient and effective HR systems, processes, and practices. a. Administrative Agent b. Change Agent c. Strategic Partner d. Employee Advocate 10. Which of these refers to the degree to which decision-making authority resides at the top of the organizational chart? a. Job design b. Decentralization c. Unity of command d. Centralization

Q 1. Following are the basic principles or conditions that facilitate learning except a. Participation b. Relevance c. Feedback d. Education Q 2. Career Development is: a. A formal approach taken by an organization to help its people acquire the skills and experiences needed to perform current and future jobs. b. An employee’s progresses vertically upward in the organization from one specific job to the next. c. Both a vertical sequence of jobs and a series of horizontal opportunities. d. Self-understanding for future jobs. Then, the person is in a position to establish realistic goals and determine how to achieve these goals. Q 3. ___________ can provide an opportunity for the employee to share in decision making, to learn by watching others, and to investigate specific organizational problems. a. Lectures & Seminars b. Assistant to Position c. Committee Assignments d. Simulations: Q 4. ______ is a career-path method recognizing that technical specialists can and should be allowed to continue to contribute their expertise to a company without having become managers. a. Demotion b. Lateral skill path

c. d.

Dual-career path None of the given options

Training instruction for a small group, which employs such techniques as role-playing or simulation etc. and encounters give and take sessions and problemsolving techniques is called: a. Career counseling b. Workshop c. Development Plan d. On the job training Q 2. Barriers to career advancement include: a. Lack of time b. Rigid job specifications c. Short-term focus d. All of the given options Q 3. The basic skills possessed by the individual that are required to give certain performance are termed as: a. Ability b. Motivation c. Experience d. Performance Q 4. Using the __________ approach, managers evaluate organizational effectiveness. a. External resource b. Internal systems c. Technical d. Systems Q 5. A career stage in which one begins to search for work and finds a first job is: a. Exploration period b. Establishment period c. Middle stage d. None of the given options

Q 6. Without proper feedback about an employee’s effort and its effect on performance, we run the risk of decreasing his/ her _________. a. Salary b. Experience c. Motivation d. Performance appraisal Q1. Rewards offered to labors involved in production, are categorized as; A. Salary B. Fringe benefits C. Wage D. Commission Q2. The goal of pre-retirement educational programs is to; A. Improve job satisfaction B. Increase employee commitment C. Minimize medical claims from retirees D. Ease the transition from working life to retirement Q3. Organizations put maximum effort in measuring performance of organizational people because; A. It makes procedures cost effective B. It helps in detecting the problems C. It leads to product innovation D. It assists in implementing new technology Q4. Willingness, capacity & opportunity to perform are said to be; A. Performance outcomes B. Determinants of performance C. Performance appraisals D. Types of performance standards Q5. One of the major barriers to career advancement experiencing by working ladies is; A. Difficulty in balancing work and family life

B. Top management is usually male oriented C. Lack of educational opportunities D. Common perception that woman can not be better boss Q6. Alternative work arrangements include all of the following EXCEPT; A. Part-time work B. Flexible hours C. On-site child care D. Job sharing Q7. Mr. Ahmed is a cashier and he feels dissatisfied at work. What best justifies this situation? A. His job may not be structured to suit his preferences B. It involves physical toughness C. It requires mental toughness D. It involves too much customer interaction Q8. The _____ problem occurs when supervisors tend to rate all their subordinates consistently high. A. Central tendency B. Leniency C. Strictness D. Halo effect Q9. The relationship between critical incident method & BARS (behaviorally anchored rating scale) is; A. No relationship exists B. Different methods to evaluate performance C. Both are similar PA methods D. Comparison method is used for PA, while BARS is related to training evaluation Q10. What is another term for 360-degree feedback? A. Feedback loop B. Multi-source assessment C. Upward feedback D. Circle feedback

Q11. Standards are established to; A. Achieve desired outcomes B. Meet legal compliance C. Achieve competitive advantage D. Promote goodwill in market Q12. The point method to evaluate job is an extension of; A. Ranking method B. Factor comparison method C. Classification method D. Point factor method Q13. Job evaluation is based on the; A. Physical skills required by the job B. Relative job worth for an organization C. Complexity of the job to perform D. Conceptual skill required by the job Q14. Who is in the best position to observe and evaluate an employee’s performance for the purposes of a performance appraisal? A. Peers B. Customers C. Top management D. Immediate supervisor Q15. Groups are called ______________ if jobs are similar. A. Classes B. Grades C. Scales D. Roles Q16. Train the raters prior to conduct the performance appraisal is an important responsibility of; A. Top management B. HR department C. Line managers D. Production department

Q17. Currently Organizations are providing benefits to their employees; A. To attract new blood in the organization B. To create stronger customer relationship C. To enhance the market share D. All of the above Q18. Following are all examples of direct compensation EXCEPT; A. Pension B. Salary C. Bonus D. Income Q19. One of the main flaws of Classification method to evaluate the jobs is; A. It is an expensive method B. Only beneficial for small organizations C. Maximum probability of biasness D. Not useful when jobs are different Q20. Which of the following measurement methods rates employee performance? relative to other employees? A. Graphic rating scale B. Comparative method C. Essay method D. Critical incident method _________________________________ Q1. HRM is associated with the management of; A. General people B. Financial resources C. Organizational people D. Community members Q2. Cost of human resources refers to; A. Company profits B. Employee shares

C. Salary packages D. Earned revenues http://vustudents.ning.com/ Q3. Top level managers require __________________ skills the most; A. Technical B. Interpersonal C. Conceptual D. Mechanical Q4. Matching the job description with the individuals’ qualification is an important aspect of; A. IS B. MIS C. HRIS D. DBMS Q5. HR managers are generally the _______________ managers; A. Line B. Middle C. Staff D. Top Q6. Manufacturing was the main concern of personnel department during; A. Mechanistic period B. Catalytic period C. Organist period D. Strategic period Q7. SWOT Analysis is a tool for; A. Determining organization’s mission B. Developing organizational goals C. Formulating strategies D. Environmental scanning Q8. Jobs are identified & grouped while; A. Planning

B. Organizing C. Leading D. Controlling Q9. According to the Hawthorne studies, the productivity of employees; A. Increased by increasing light B. Decreased by decreasing light C. Increased by observing them D. No change in their productivity http://vustudents.ning.com/ Q10. Organizational goals should be; A. Achievable B. Ambiguous C. Random D. Vague Q11. Which one of the following is NOT the source of workforce diversity? A. Age B. Gender C. Education D. Resentment Q12. To anticipate the human resource needs of the organization based on some previous data or managerial judgment is known as; A. Demand forecasting B. Supplies forecasting C. Financial forecasting D. Sales forecasting Q13. The thorough & detailed study regarding jobs within an organization is represented by; A. Job analysis B. Job description C. Job specification D. Job evaluation http://vustudents.ning.com/

Q14. A practice used by companies to assign their costly activities to outside providers, (for the purpose of cost saving), rather than completing it internally is called; A. Planning B. Decentralization C. Restructuring D. Outsourcing Q15. Organizational behavior depicts the; A. Jargons used within the organization B. Collective behavior of an organization C. Effect of society’s common behavior on an organization D. Culture prevails in an organization http://vustudents.ning.com/ Q16. Leaders perform; A. Decisional roles B. Informal roles C. Informational roles D. Interpersonal roles Q17. Organizations take inputs from its; A. Rules & Policies B. Internal Environment C. External Environment D. Legislations Q18. As organizational activities are interrelated, it is said to be; A. A closed system B. An isolated system C. An open system D. A clogged system Q19. Management sciences department is one of the _______________ of the VU; A. System B. Subsystem C. Board

D. Structure http://vustudents.ning.com/ Q20. Shifting from manual to computerized system is resulted due to; A. Workforce diversity B. Technological advancement C. Stake holder’s involvement D. Globalization

1. _________ is the process of acquiring, training, appraising

and compensating employees, attending to their labor relations, health and safety and fairness concerns. a. Labor Relations b. Organizational Behavior c. Human Resource Management d. Organizational Health and Safety Management 2. Which of these refers to the temporary, part-time and selfemployed workers? a. Internal labor force b. Contingent work force c. High-performance work systems d. Downsized employees 3. Which basic function of management includes delegating authority to subordinates and establishing channels of communication? a. Planning b. Organizing c. Leading d. Staffing 4. Over the past 25 years, all of these areas of legal environment have influenced HRM except: a. Equal employment opportunity legislation b. Employees pay and benefits

c. Employee competition legislation d. Job security 5. One of the most popular methods of increasing employee responsibility and control is _______. a. Outsourcing b. "Military model" of management c. HRIS d. Work teams 6. Which of these is a major dimension of HRM practices contributing to company competitiveness? a. Compensating human resources b. Acquiring and preparing human resources c. Managing the human resource environment d. All of the given options 7. How has technology changed HRM practices? a. Recruiting using the web generates smaller, more focused applicant pools. b. Employee training is offered through scheduled classes rather than on demand. c. Electronic resumes take less time to evaluate than paper resumes. d. None of the given options. 8. How do companies facilitate workforce diversity? a. Rely on external support systems for minority workers. b. Encourage employees to challenge the beliefs and values of other employees. c. Build in accountability through surveys and audits. d. Reinforce traditional values. 9. Employee involvement requires extensive additional HRM activity in which of these areas? a. Training b. Benefits c. Labor negotiation

d. Marketing 10. Managers who meet designated goals are _______. a. Assertive b. Efficient c. Effective d. Entitled 11. David conducts new employee orientation for a large organization. His work is within which basic HRM function? a. Management b. Motivation c. Career planning d. Training and development 12. Employee relations specialists are involved in which of these activities? a. Handling employee complaints b. Working with position control specialists in compensation c. Negotiating benefits packages d. Coordinating interview schedules 13. The father of scientific management is ________. a. Deming b. Burns c. Taylor d. Hawthorne 14. A large organization is an EEO employer with an affirmative action plan. Which of these activities is performed as part of the plan? a. All job applicants must have a recommendation from current or past employee b. Insurance premiums from former employers of all applicants are analyzed c. Job requirements are determined based on skills, knowledge and abilities

d. Job announcements are posted on the company bulletin board 15. Which of these items would be in the highest security category of a typical HRIS? a. Employee name b. Former employers c. Salary d. Work location 16. Which of these decreases in the labor supply is the easiest to predict? a. Transfers-in b. Retirements c. Voluntary quits d. Prolonged illnesses 17. Wal-Mart differentiates its business by offering the lowest prices. Offering the lowest prices is Wal-Mart’s _________. a. Functional strategy b. Competitive advantage c. Distinctive competence d. Corporate strategy 18. __________ is the process of assessing progress toward strategic goals and taking corrective action as needed. a. Strategic management b. Strategic planning c. Strategic control d. Diversification 19. _________ is the right to make decisions, to direct the work of others and to give orders. a. Leadership b. Authority c. Delegation d. Management

20. Which of the following is considered a qualitative approach to job analysis? a. Position analysis questionnaire b. Interviews c. Department of Labor approach d. Functional job analysis Please highlight the correct option. Q. 1 All of the following are External Environmental Factors except a. Legal Considerations b. The Labor Force c. Customers d. Corporate Culture Q. 2 The people who perform tasks in a wide variety of human resource-related areas are called a. HR Executives b. HR Generalists c. HR Specialist d. All of the given options Q. 3 A strategy intended to achieve fair employment by urging employers to hire certain groups of people who were discriminated against in the past is known as a. Fair employment b. Equal Employment Opportunity (EEO) c. Affirmative action d. Employment discrimination Q. 4 Generally, the goal setting is a a. Top down process b. Bottom up process c. Process of top down support and bottom up development d. Function of senior management

Q. 5 Following are the reasons for conducting job analysis except a. Staffing workers b. Observing workers c. Training and Development d. Legal Considerations Q. 6 The method that uses the organization’s current level of employment as the starting point for determining future staffing needs is a. Zero Based Forecasting b. Bottom-Up Approach c. Forecasting Human Resource Availability d. None of the given options Q. 7 job analysis can be performed in all of the following ways except a. Interviews conducted with departing employees b. Analyzing log books c. Observing hourly workers d. Giving workers checklist to indicate which tasks on the list are performed during job. Q. 8 What specific activities listed below are part of the organizing function? a. Giving each subordinate a specific task b. Recruiting prospective employees c. Training and developing employees d. Developing rules and procedures Q. 9 _____ are authorized to direct the work of subordinates. a. Staff managers b. Line managers c. Leaders d. Advisory board members Q.10 What tactic will employers likely have to take to fill openings left by retiring employees? a. Instituting flexible work hours

b. c. d.

Providing elder care Hiring more women Rehiring retirees

What is the basic assumption of situational approaches to leadership? ► Increasing worker job satisfaction through consideration behavior will get leaders the best results ► Initiating structure for employees by telling them what to do and how to do. ► The appropriate leadership style varies from one set of circumstances to another (correct) ► Effective leaders possess certain traits that are situation specific Lack of success in identifying an effective leadership style generalize-able to all situations led to consideration of situational factors—i.e., any particular style of leadership could be effective depending on the situation. supplies or raw materials needed to create a product are called: ► Outputs ► Investments ► Processes ► Inputs (Correct) Tone of voice, posture and nonverbal facial expressions are examples of which of the following? ► Body language (Correct) ► Feelings ► Formal communication ► Informal Communication of the following are advantages of oral communication EXCEPT: ► It is easy to use ► It is accurate (Oral) ► It facilitates feedback ► It can be done with little preparation Women tend to use which of the following leadership style? ► Autocratic ► Laissez-faire ► Dictatorial ► Democratic (Correct)

According to Herzberg's Motivation-Hygiene Theory, which of the following is NOT a motivator? ► Recognition ► Responsibility ► Advancement ► Status (Correct) "Employees dislike work, they are lazy, dislike responsibilities and must be coerced to perform". Which of the following best describes this statement? ► Hygiene Factor Theory ► Resistance theory ► Theory X (Correct) ► Two factors theory According to Maslow's hierarchy of needs, which needs are predominantly satisfied internally? ► Safety ► Esteem (Correct) ► Physiological ► social Which of the following factor is more important for men than women? ► Opportunity to learn ► Flexibility ► Autonomy (Correct) ► Convenient Question No: 15 ( Marks: 1 ) - Please choose one All of the following factors are the most challenging for the managers in today’s competitive world EXCEPT: ► Meet the market demand of products ► Motivating competitors to do work efficiently ► Facing the competition ► Environmental uncertainty (Correct) Question No: 16 ( Marks: 1 ) - Please choose one Which of the following organization has a limitless span of control? ► Learning (Correct) ► Boundaryless ► Team ► Matrix Question No: 17 ( Marks: 1 ) - Please choose one A structure that is characterized by narrow span of management and

many hierarchical levels is: ► Tall Structure (correct) ► Flat Structure ► Matrix Structure ► Divisional Structure Question No: 18 ( Marks: 1 ) - Please choose one A company would have a characteristic of a mechanistic organization if: ► It contained cross-functional teams ► It had narrow spans of control (Correct) ► There is low formalization ► There is a free flow of information Question No: 19 ( Marks: 1 ) - Please choose one Which of the following processes allows lower level employees to be involved in decision-making? ► Departmentalization ► Unity of command ► Span of control ► Decentralization (Correct) Question No: 20 ( Marks: 1 ) - Please choose one Identify the organizational design process which has a potential weakness that, managers will not be able to provide necessary leadership and support? ► Span of control ► Decentralization (Correct) ► Departmentalization ► Chain of command Question No: 21 ( Marks: 1 ) - Please choose one An organization that wants to be more responsive to changes in its environment, especially to customers, is likely to have which kind of organization structure? ► Decentralized ► Very formal and rule oriented ► Highly centralized ► Mechanistic (Correct) Question No: 22 ( Marks: 1 ) - Please choose one Employees with more training and experience are able to work with less direct supervision which is the characteristics of which of the

following? ► Wide span of control and a flatter organization ► Violates Fayol’s principle of chain of command ► A highly centralized organization ► Very narrow span of control and more levels of managers (Correct) Question No: 23 ( Marks: 1 ) - Please choose one Explicit job descriptions and clearly defined procedures are part of which of the following organizational design process? ► Formalized (Correct) ► Process ► Centralized ► Functional Question No: 24 ( Marks: 1 ) - Please choose one The accounting department in an organization is an example of which of the following? ► Product departmentalization ► Customer departmentalization ► Functional departmentalization (Correct) ► Geographical departmentalization Question No: 25 ( Marks: 1 ) - Please choose one In BCG matrix which of the following businesses have a large share of a market that are not expected to grow substantially? ► Dogs ► Question mark ► Star ► Cash cow (Correct) Question No: 26 ( Marks: 1 ) - Please choose one A strategy in which an organization seeks to distinguish itself from competitors through the quality of its products or services is called: ► Deliberate strategy ► Differentiation strategy ► Emergent strategy ► Focus Strategy (Correct) Question No: 27 ( Marks: 1 ) - Please choose one ABC Company is in the process of buying a smaller competitor and incorporating that company's resources into his business. This is an example of which of the following types of strategies?

► Merger ► Stability ► Retrenchment ► Acquisition (Correct) Question No: 28 ( Marks: 1 ) - Please choose one Which one of the following is a strength of MBO? ► Overemphasis of quantitative goals ► Requires training of employees (Correct) ► Clarify priorities and expectation ► Tends to falter without strong commitment Question No: 29 ( Marks: 1 ) - Please choose one Most managers believe that if an MBO (management by objective) program is to be successful, it must start at: ► Non-managerial level ► Top Level ► Middle level (Correct) ► Lower level Question No: 30 ( Marks: 1 ) - Please choose one Organizations that exploit their distinctive competencies often attain above normal economic performance and obtain which of the following? ► Distinctive competencies ► Common strength ► Competitive edge (Correct) ► Competitive parity Question No: 31 ( Marks: 1 ) - Please choose one Which of the following is a strategy that promotes a superior alignment between the organization and its environment and the achievement of strategic goals? ► Effective strategy ► Scope ► Emergent strategy (Correct) ► Deliberate strategy Question No: 32 ( Marks: 1 ) - Please choose one Sony Recently set a goal of reducing its reliance on the consumer electronics market. Manager believes that the volatile nature of market made reliance too risky. It comes under which of the following goals? ► Strategic goal (Correct)

► Operational goal ► Tactical goal ► Personal goal Question No: 33 ( Marks: 1 ) - Please choose one Mission Statement of Hoover Universal Inc is: “Hoover universal is a diversified multi-industry corporation with strong manufacturing capabilities, entrepreneurial policies and individual business unit autonomy” This statement shows which of the following attributes of mission statement? ► Customers ► Location ► Self concept ► Desired public image (Correct) Question No: 34 ( Marks: 1 ) - Please choose one Competitor intelligence allows managers to do which of the following? ► React to competitor actions ► Cut cost below the competition ► Increase market diversification (correct) ► Predict competitor actions Question No: 35 ( Marks: 1 ) - Please choose one Tactical and strategic plans differ in all of the following ways EXCEPT: ► Time frame ► Scope ► Known set of organizational objectives ► Environmental effects (correct) Question No: 36 ( Marks: 1 ) - Please choose one A single use plan of less scope and complexity which may be a part of broader program or may be a self contained plan is called:

► A Program ► A project (Correct) ► A policy ► A rule Question No: 37 ( Marks: 1 ) - Please choose one

When a manager evaluates alternatives, selects it and then goes on to other problems without considering the remaining rational alternatives, it is known as: ► Optimizing ► Satisficing ► Bounded Rationality (Correct) ► Rational decision-making Question No: 38 ( Marks: 1 ) - Please choose one Suppose you need a subject to take in order to graduate. There are five different courses you could take. You call one friend and on the basis of her excellent experiences in mathmatics, you choose it. Which of the following would best describe this situation? ► Bounded rationality ► Unbounded rationality ► Escalation of commitment ► Rational decision-making (Correct) Question No: 39 ( Marks: 1 ) - Please choose one Only employees with top-secret clearance may enter the sealed room, is an example of which of the following? ► Rule (Correct) ► Procedure ► Policy ► Plan Question No: 40 ( Marks: 1 ) - Please choose one "Whenever possible, we promote from within" is an example of which of the following? ► Rule ► Procedure (Correct) ► Policy ► Plan Question No: 41 ( Marks: 1 ) - Please choose one Once a manager has identified a problem, the next step would be the identification of: ► Discrepancies (Correct) ► Decision criteria ► Scenarios ► Factor weights Question No: 42 ( Marks: 1 ) - Please choose one

In decision making process, ideas should be evaluated on the basis of: ► Acceptability (Correct) ► Durability ► Accountability ► Liability Question No: 43 ( Marks: 1 ) - Please choose one All of the following are the assumptions of rational decision making EXCEPT: ► Alternatives are known ► Possible outcomes known ► Optimal decision is possible ► Information is unknown (Correct) Question No: 44 ( Marks: 1 ) - Please choose one The choice of alternative is influenced by the limited amount of information available to the decision maker and by the psychological orientation of the decision maker under the conditions of:

► Certainty ► Uncertainty ► Risk ► Intuition (Correct) Question No: 45 ( Marks: 1 ) - Please choose one All of the following are Dimensions of organizational culture EXCEPT: ► Innovation ► Aggressiveness ► Stability ► Customer orientation (Correct) Question No: 46 ( Marks: 1 ) - Please choose one Which of the following is called an input to a system?

► Human (correct)

► Products ► Services ► Employee behavior Question No: 47 ( Marks: 1 ) - Please choose one Group of studies that was conducted at Western Electric's during 1920 and 1930 are called: ► Social studies ► Moral studies ► Ethical studies ► Hawthorne studies (Correct) Question No: 48 ( Marks: 1 ) - Please choose one Which of the following is NOT one of Fredrick Taylor's four principles of management? ► Avoid cooperation with workers (Correct) ► Scientifically select and then train workers ► Divide work and responsibility ► Study tasks scientifically and develop best method to perform it Question No: 49 ( Marks: 1 ) - Please choose one Which of the following theory describes that effective group performance depends on the proper match between the leader's style of interacting with employees and the degree to which the situation gives control and influence to the leader? ► Fiedler's contingency model ► Path-goal theory (Correct) ► Hersey and Blanchard's model ► The Ohio State studies Question No: 50 ( Marks: 1 ) - Please choose one A leader who emphasizes the technical aspects of the job and is concerned with accomplishing the group's tasks is said to be _____ according to the University of Michigan studies. ► Employee-oriented ► Initiating ► Considerate ► Production-oriented

Question No: 1

( Marks: 1 )

- Please choose one

Organizational Behavior is a study of investigating the impact of: • ► Employees' behavior in an organization ► Societal behavior on an organization ► Country's culture on an organization ► Country's economy on an organization Question No: 2 ( Marks: 1 ) - Please choose one Which of the following term is used to identify, "what the job holder does"? "how it is done"? & "why it is done"? ► Job specification ► Job evaluation •

► Job description

► Job title Question No: 3 ( Marks: 1 ) - Please choose one Which of the following term is used to identify the physical & mental skills, required to perform by an individual within a particular position in an organization? ► Job title •

► Job specification

► Job description ► Job evaluation Question No: 4 ( Marks: 1 ) - Please choose one Jobs are compensated on the basis of: • ► Job analysis ► Job specification ► Job worth ► Job description Question No: 5 ( Marks: 1 ) - Please choose one _______________ is the main source of innovations. ► Upgraded technology ► Human mind

► Competitors' pressure ► Research & Development Question No: 6 ( Marks: 1 ) - Please choose one Which of the following HR function is the basic element of recruitment? • ► Attract the job applicants for the particular post ► Select the best one among all applicants ► Train the people as per organizational requirements ► Fire the non-performing employees Question No: 7 ( Marks: 1 ) - Please choose one “A person is known by the company he/she keeps”; is well described by which of the term? ► Prejudice ► Stereotype ► Introversion ► Extroversion Question No: 8 ( Marks: 1 ) - Please choose one Terms "Interpersonal skills" and "Human skills" are used for: ► Two different skills ► Different managerial skills ► Operational skills •

► Same managerial skills

Question No: 9 ( Marks: 1 ) - Please choose one Which of the following abilities are categorized as the Technical skill of an individual? ► Judgment & creativity ► Analysis & communication •

► Knowledge & proficiency

► Innovation & advancement Question No: 10 ( Marks: 1 ) - Please choose one The intellectual & mechanical process used by an organization to transform inputs into outputs is termed as: ► Task ► People ► Structure ► Technology Question No: 11 ( Marks: 1 ) - Please choose one Under which of the following authority, an HR manager took the decision to provide training to its employees regarding the operations of newly installed machine? • ► Staff ► Functional ► Line ► Implied Question No: 12 ( Marks: 1 ) - Please choose one Which one of the following is NOT the benefit of making teams? ► Every member is mutually accountable within a team ► Teams enable organizations to better utilize employees' talents ► Teams create trust and a collaborative culture ► Teams always perform better than individuals in all situations Question No: 13 ( Marks: 1 ) - Please choose one Which one of the following is NOT the characteristic of a Virtual Team? ► Lack of nonverbal signals ► Limited social contact ► Increased social relationship

► Ability to overcome time and space constraints Question No: 14 ( Marks: 1 ) - Please choose one Which of the following functions of HRM deals with 'Collective Bargaining'? ► Staffing ► Forcasting ► Employee-assistance management ► Employee-relations management Question No: 15 ( Marks: 1 ) - Please choose one 'There is no need to make any new appointment'; therefore, the organization has transfered Mr. Azam to another branch. This step of the organization is taken to: ► Increase the labor supply than demand ► Maintain the balance of labor supply and demand ► Decrease the labor supply than demand ► Devastate the balance of labor supply and demand Question No: 16 ( Marks: 1 ) - Please choose one A test conducted to ensure the biological fitness of an individual by identifying the presence of any inherited diseases like diabetese, heart diseases, neurological disorders etc, is termed as: ► Hereditary testing ► Gene testing ► Instinct testing ► Genetic testing Question No: 17 ( Marks: 1 ) - Please choose one Which of the given employment testing approach requires individuals to perform activities similar to those they might encounter in an actual job? ► In-basket technique ► Role playing ► Interview simulations ► Case study Question No: 18 ( Marks: 1 ) - Please choose one According to which of the following interview type, several applicants are being interviewed by one or more company representatives? ► One-to-one interview ► Panel interview ► Group interview ► Stress interview Question No: 19

( Marks: 1 )

- Please choose one

'Material wastage has increased to greater extent due to using outdated machinery'. This issue can be resolved by: ► Train machine operators regarding its operations ► Replacing the existing machinery with the new one ► Using new raw material in production ► No action is required as it is not a noticeable issue Question No: 20 ( Marks: 1 ) - Please choose one Previous company records & customer satisfaction surveys may serve as a source for: ► Cultivating learning culture within the organization ► Determining deficiencies that require training ► Developing career development plans for employees ► Identifying training outcomes through evaluation Question No: 21 ( Marks: 1 ) - Please choose one Evaluation of training program is conducted: ► At the initial stage while design a training ► Prior to need assessment phase ► Parallel to design a training content ► At the last stage of training Question No: 22 ( Marks: 1 ) - Please choose one HR managers play vital role in: ► Setting production targets ► Formulating strategies ► Publishing financial statements ► Preparing reports for shareholders Question No: 23 ( Marks: 1 ) - Please choose one Which of the following are the groups of social nature that are formed around friendship and common interests? ► Formal ► Structured • ► Informal ► Unstructured Question No: 24 ( Marks: 1 ) - Please choose one Initially the personnel department was only involved in: ► Recruitment & selection ► Compensation & benefits ► Training & development ► Scheduling vacations

Question No: 25 ( Marks: 1 ) - Please choose one 'Career counseling' is part of which of the following functions of HRM? ► Compensation & benefits ► Planning & selection ► Training & development ► Maintainence of HRIS Question No: 26 ( Marks: 1 ) - Please choose one 'Fair employment legislation' is applicable to which of the following? ► Collective bargaining ► Planning & selection ► Training & development ► Grapevine network Question No: 27 ( Marks: 1 ) - Please choose one Which one of the following is NOT included in 'Training and Development'? ► Orientation ► Career development ► Employee education ► Recruitment Question No: 28 ( Marks: 1 ) - Please choose one Jamal Enterprises' top management refused to consider its female marketing manager for the post of Vice President. This action of the company is representing which of the following? ► Gender discrimination ► Legal consideration ► Reverse discrimination ► Glass ceiling effect Question No: 29 ( Marks: 1 ) - Please choose one The process of discovering potential candidates for actual or anticipated organizational vacancies is known as: ► HR planning ► Job analysis ► Recruitment ► Selection Question No: 30 ( Marks: 1 ) - Please choose one The hiring process comprises which of the following steps? ► Selection, Recruitment & performance appraisals • ► Recruitment, Selection & Socialization ► Selection, Orientation & Development ► Job analysis, Selection & Training

Question No: 31 ( Marks: 1 ) - Please choose one Which of the following defines the process of 'Recruitment'? ► Forecasting the demand of human resources ► Forecasting the supply of human resources • ► Discovering potential job candidates for a particular position ► Making a “hire” or “no hire” decisions Question No: 32 ( Marks: 1 ) - Please choose one The number of people hired for a particular job compared to the number of individuals in the applicant pool is often expressed as: ► Application ratio ► Recruitment ratio ► Selection ratio ► Employment ratio Question No: 33 ( Marks: 1 ) - Please choose one The extent to which an employment selection test provides consistent results is known as: ► Reliability ► Dependability ► Consistency ► Trustworthiness Question No: 34 ( Marks: 1 ) - Please choose one Which of the following test indicates the person’s inclination towards a particular occupation that provides satisfaction to that individual? ► Vocational interest test ► Cognitive aptitude test ► Personality test ► Psychomotor abilities test Question No: 35

( Marks: 1 )

- Please choose one

All of the following areas are covered in an employee orientation program, EXCEPT: ► Organizational history ► Employee benefits ► Organizational issues ► Organizational politics

Question No: 36 ( Marks: 1 ) - Please choose one Which of the following term reflects the process of preparing organizational people according to the future needs? ► Learning ► Training ► Development

► Need analysis Question No: 37 ( Marks: 1 ) - Please choose one Which of the following term best represents the individuals who have interests in an organization and are influenced by it? ► Workforce ► Stakeholders ► Customers ► Stockholders Question No: 38 ( Marks: 1 ) - Please choose one Mr. Ahmed was working as a computer operator, but he was unable to work in Ms Excel with the required speed. Due to this reason management has forcefully retired him & appointed a new person to replace him, the company is said to be indulged in: • ► Rightsizing ► Affirmative action ► Downsizing ► Discrimination Question No: 39 ( Marks: 1 ) - Please choose one “Self-motivated & result oriented individuals with sound knowledge of combined cycle gas turbine power plant operations and practical experience of mechanical, electrical and I&C maintenance of plant.” This section of job advertisement represents which of the given term? ► Job analysis ► Job description ► Job specification ► Job evaluation Question No: 40 ( Marks: 1 ) - Please choose one Which of the following statement represents "effectiveness"? ► Achieve most output in less time ► Achieve mass production ► Achieve most output with least input • ► Achieve organizational goals Question No: 41 ( Marks: 10 ) How hesitation among newly hired employees can be eliminated through socialization within an organization?

Socialization: In order to reduce the anxiety that new employees may experience, attempts should be made to integrate the person into the informal organization.

HRM department can conduct the orientation in order to socialize the newly hired employees with the working environment of the organization. HRM plays a major role in new employee orientation-the role of coordination, which ensures that the appropriate components are in place. In addition HRM also serves as a participant in program. As job offers are made and accepted, HRM should instruct the new employee when to report to work. However, before the employee formally arrives, HRM must be prepared to handle some of the more routine needs of these individuals.

Q1. HRM is associated with the management of; A. General people B. Financial resources C. Organizational people D. Community members Q2. Cost of human resources refers to; A. Company profits B. Employee shares C. Salary packages D. Earned revenues Q3. Top level managers require __________________ skills the most; A. Technical B. Interpersonal C. Conceptual D. Mechanical Q4. Matching the job description with the individuals’ qualification is an important aspect of;

A. IS B. MIS C. HRIS D. DBMS Q5. HR managers are generally the _______________ managers; A. Line B. Middle C. Staff D. Top Q6. Manufacturing was the main concern of personnel department during; A. Mechanistic period B. Catalytic period C. Organist period D. Strategic period Q7. SWOT Analysis is a tool for; A. Determining organization’s mission B. Developing organizational goals C. Formulating strategies D. Environmental scanning Q8. Jobs are identified & grouped while; A. Planning B. Organizing C. Leading D. Controlling Q9. According to the Hawthorne studies, the productivity of employees; A. Increased by increasing light B. Decreased by decreasing light C. Increased by observing them D. No change in their productivity

Q10. Organizational goals should be; A. Achievable B. Ambiguous C. Random D. Vague Q11. Which one of the following is NOT the source of workforce diversity? A. Age B. Gender C. Education D. Resentment Q12. To anticipate the human resource needs of the organization based on some previous data or managerial judgment is known as; A. Demand forecasting B. Supplies forecasting C. Financial forecasting D. Sales forecasting Q13. The thorough & detailed study regarding jobs within an organization is represented by; A. Job analysis B. Job description C. Job specification D. Job evaluation Q14. A practice used by companies to assign their costly activities to outside providers, (for the purpose of cost saving), rather than completing it internally is called; A. Planning B. Decentralization C. Restructuring D. Outsourcing Q15. Organizational behavior depicts the;

A. Jargons used within the organization B. Collective behavior of an organization C. Effect of society’s common behavior on an organization D. Culture prevails in an organization Q16. Leaders perform; A. Decisional roles B. Informal roles C. Informational roles D. Interpersonal roles Q17. Organizations take inputs from its; A. Rules & Policies B. Internal Environment C. External Environment D. Legislations Q18. As organizational activities are interrelated, it is said to be; A. A closed system B. An isolated system C. An open system D. A clogged system Q19. Management sciences department is one of the _______________ of the VU; A. System B. Subsystem C. Board D. Structure Q20. Shifting from manual to computerized system is resulted due to; A. Workforce diversity B. Technological advancement C. Stake holder’s involvement D. Globalization

1. _________ is the process of acquiring, training, appraising and compensating employees, attending to their labor relations, health and safety and fairness concerns. a. Labor Relations b. Organizational Behavior c. Human Resource Management d. Organizational Health and Safety Management 2. Which of these refers to the temporary, part-time and self-employed workers? a. Internal labor force b. Contingent work force c. High-performance work systems d. Downsized employees 3. Which basic function of management includes delegating authority to subordinates and establishing channels of communication? a. Planning b. Organizing c. Leading d. Staffing 4. Over the past 25 years, all of these areas of legal environment have influenced HRM except: a. Equal employment opportunity legislation b. Employees pay and benefits c. Employee competition legislation d. Job security 5. One of the most popular methods of increasing employee responsibility and control is _______. a. Outsourcing b. "Military model" of management c. HRIS d. Work teams

6. Which of these is a major dimension of HRM practices contributing to company competitiveness? a. Compensating human resources b. Acquiring and preparing human resources c. Managing the human resource environment d. All of the given options 7. How has technology changed HRM practices? a. Recruiting using the web generates smaller, more focused applicant pools. b. Employee training is offered through scheduled classes rather than on demand. c. Electronic resumes take less time to evaluate than paper resumes. d. None of the given options. 8. How do companies facilitate workforce diversity? a. Rely on external support systems for minority workers. b. Encourage employees to challenge the beliefs and values of other employees. c. Build in accountability through surveys and audits. d. Reinforce traditional values. 9. Employee involvement requires extensive additional HRM activity in which of these areas? a. Training b. Benefits c. Labor negotiation d. Marketing 10. Managers who meet designated goals are _______. a. Assertive b. Efficient c. Effective d. Entitled

11. David conducts new employee orientation for a large organization. His work is within which basic HRM function? a. Management b. Motivation c. Career planning d. Training and development 12. Employee relations specialists are involved in which of these activities? a. Handling employee complaints b. Working with position control specialists in compensation c. Negotiating benefits packages d. Coordinating interview schedules 13. The a. b. c. d.

father of scientific management is ________. Deming Burns Taylor Hawthorne

14. A large organization is an EEO employer with an affirmative action plan. Which of these activities is performed as part of the plan? a. All job applicants must have a recommendation from current or past employee b. Insurance premiums from former employers of all applicants are analyzed c. Job requirements are determined based on skills, knowledge and abilities d. Job announcements are posted on the company bulletin board 15. Which of these items would be in the highest security category of a typical HRIS? a. Employee name b. Former employers

c. Salary d. Work location 16. Which of these decreases in the labor supply is the easiest to predict? a. Transfers-in b. Retirements c. Voluntary quits d. Prolonged illnesses 17. Wal-Mart differentiates its business by offering the lowest prices. Offering the lowest prices is Wal-Mart’s _________. a. Functional strategy b. Competitive advantage c. Distinctive competence d. Corporate strategy 18. __________ is the process of assessing progress toward strategic goals and taking corrective action as needed. a. Strategic management b. Strategic planning c. Strategic control d. Diversification 19. _________ is the right to make decisions, to direct the work of others and to give orders. a. Leadership b. Authority c. Delegation d. Management 20. Which of the following is considered a qualitative approach to job analysis? a. Position analysis questionnaire b. Interviews c. Department of Labor approach d. Functional job analysis

Question # 1 of 20 ( Start time: 01:23:38 AM ) Total Marks: 1 Which of the following role a manager performs as a Resource allocator? Select correct option: Interpersonal role Decisional role Informational role Supportive role Question # 6 of 20 ( Start time: 01:32:08 AM ) The emigration of trained and talented individuals to other nations due to lack of opportunity or other reasons is known as _____________. Select correct option: Job Insecurity Outsourcing Workforce diversity Brain Drain Question # 7 of 20 ( Start time: 01:32:50 AM ) Total Marks: 1 Staffing is a process of hiring qualified employees at the right place and at the right time, to achieve __________. Select correct option: Targeted sales goals Individual career goals Return on investment Organizational objectives Question # 8 of 20 ( Start time: 01:33:39 AM ) Total Marks: 1 Manufacturing was the main concern of personnel department during:

Select correct option: Mechanistic period Catalytic period Organistic period Strategic period Question # 9 of 20 ( Start time: 01:34:07 AM ) Total Marks: 1 _________________ is achieved by combining capital, raw material & human resource by an organization. Select correct option: Sales Capital Input Output Question # 10 of 20 ( Start time: 01:34:27 AM ) Total Marks: 1 Supervisors fall into the: Select correct option: Top-level Middle-level First-line level Executive level Question # 11 of 20 ( Start time: 01:34:42 AM ) Total Marks: 1 HRM is associated with the management of: Select correct option: General people Labors only Organizational people Employers only

Question # 12 of 20 ( Start time: 01:34:58 AM ) Total Marks: 1 A practice used by different companies to reduce costs by transferring portions of work to outside provider rather than completing it internally is termed as: Select correct option: Planning Decentralization Restructuring Outsourcing

Question # 13 of 20 ( Start time: 01:35:28 AM ) Total Marks: 1 The cognitive component consists of a person’s: Select correct option: Emotions Knowledge Attitude Feelings Question # 14 of 20 ( Start time: 01:36:07 AM ) Total Marks: 1 Reactive approach to overcome the influence of discriminatory practices occurred in the past is referred as: Select correct option: Equal employment opportunity Affirmative action HR planning Litigation process Question # 15 of 20 ( Start time: 01:36:29 AM ) Total Marks: 1

Which of the following terminology describes the legal legislation in which job applicant should not be rejected on the basis of discriminatory practices? Select correct option: Affirmative action Legal compliance Equal employment opportunity Stereotype Question # 16 of 20 ( Start time: 01:37:46 AM ) Total Marks: 1 An organization operates in: Select correct option: An isolated system A closed system A clogged system An open system Question # 17 of 20 ( Start time: 01:38:17 AM ) Total Marks: 1 ________ refers to a set of expected behavior patterns attributed to someone who occupies a given position in a social unit. Select correct option: Norm Perception Role Stereotyping Question # 18 of 20 ( Start time: 01:38:44 AM ) Total Marks: 1 People can be more productive while working in: Select correct option: Isolation Groups

Crowd None of the given options Question # 19 of 20 ( Start time: 01:39:02 AM ) Total Marks: 1 Which of the following component consists of a person’s beliefs, opinions, knowledge, and information? Select correct option: Affective component Cognitive component Behavioral component Objective component Question # 20 of 20 ( Start time: 01:39:51 AM ) Total Marks: 1 Which of the following involves holding beliefs about people that place them in categories for recognizing and accepting differences? Select correct option: Backlash Mistrust Cohesiveness Stereotyping Question No: 1 ( Marks: 1 ) - Please choose one Mr. Ahmed was working as a computer operator, but he was unable to work in Ms Excel with the required speed. Due to this reason management has forcefully retired him & appointed a new person to replace him, the company is said to be indulged in: a ► Rightsizing ► Rightsizing ► Affirmative action ► Downsizing ► Discrimination Question No: 2 ( Marks: 1 ) - Please choose one

Which of the following component of attitude represents a person’s opinions, knowledge, and information? A ► Cognitive component ► Affective component ► Cognitive component ► Behavioral component ► Objective component Question No: 3 ( Marks: 1 ) - Please choose one Which of the following term best represents the individuals who have interests in an organization and are influenced by it? ► Stakeholders ► Workforce ► Stakeholders ► Customers ► Stockholders Question No: 4 ( Marks: 1 ) - Please choose one Decision regarding the delivery medium for training is made prior to which of the following step?\ A ► Evaluating the training program ► Evaluating the training program ► Designing the contents of training to be delivered ► Identifying whether the training is required or not ► Conducting need assessment to identify issues Question No: 5 ( Marks: 1 ) - Please choose one The screening used to reduce absenteeism on the basis of medical problems and to establish a baseline for future health insurance claims, is: ► Physical examination ► Physical examination ► Personality test ► Polygraph test ► Substance abuse Question No: 6 ( Marks: 1 ) - Please choose one Which of the following test is used to measure a candidate's knowledge regarding job duties he/she is supposed to perform in a particular job position? ► Job knowledge test

► Work knowledge test ► Trade knowledge test ► Job knowledge test ► Position knowledge test Question No: 7 ( Marks: 1 ) - Please choose one Which of the following is a goal-directed summary of a person's experience, education and training developed for use in the selection process? ► Curriculum vitae ► Curriculum vitae ► Educational record ► Career goal ► Interview questioning Question No: 8 ( Marks: 1 ) - Please choose one Which of the following information is NOT collected through observation method while conducting job analysis? ► Who is monitoring the task? ► Who is monitoring the task? ► What task has done? ► How task has done? ► How long a task has taken to complete? Question No: 9 ( Marks: 1 ) - Please choose one 'Fair employment legislation' is applicable to which of the following? ► Planning & selection ► Collective bargaining ► Planning & selection ► Training & development ► Grapevine network Question No: 10 ( Marks: 1 ) - Please choose one 'Career counseling' is part of which of the following functions of HRM? ► Training & development ► Compensation & benefits ► Planning & selection ► Training & development ► Maintainence of HRIS Question No: 11 ( Marks: 1 ) - Please choose one

The emigration of trained and talented individuals to other nations mostly due to lack of opportunities is known as: ► Brain drain ► Job insecurity ► Outsourcing ► Workforce diversity ► Brain drain Question No: 12 ( Marks: 1 ) - Please choose one ________ refers to a set of expected behavior patterns attributed to someone who occupies a given position in a social unit. ► Role ► Norm ► Perception ► Role ► Stereotyping Question No: 13 ( Marks: 1 ) - Please choose one Which of the following skills are required most by the Top-level managers? ► Conceptual skills ► Technical skills ► Interpersonal skills ► Conceptual skills ► All of the given options Question No: 14 ( Marks: 1 ) - Please choose one Which of the following involves channeling the behavior of all personnel to accomplish the organization's mission and objectives while simultaneously helping them accomplish their own career objectives? ► Leading ► Planning ► Organizing ► Leading ► Controlling Question No: 15 ( Marks: 1 ) - Please choose one Which of the following stage of training module identifies the mediums of training? ► Designing phase of training ► Designing phase of training

► Training Need Analysis ► Determining training objectives ► Training evaluation Question No: 16 ( Marks: 1 ) - Please choose one Previous company records & customer satisfaction surveys may serve as a source for: Determining deficiencies that require training ► Cultivating learning culture within the organization ► Determining deficiencies that require training ► Developing career development plans for employees ► Identifying training outcomes through evaluation Question No: 17 ( Marks: 1 ) - Please choose one 'Due to lack of knowledge among employees, they are unable to operate the computerized MIS', which of the following addresses this problem? ► Conduct relevant training ► Provision of new computers ► Conduct relevant training ► Supply input devices ► Supply output devices Question No: 18 ( Marks: 1 ) - Please choose one What could be the main consideration of an HR manager during recruitment? ► Screen the pool of appropriate applicants ► Outsource the employee selection to recruiting agencies ► Screen the pool of appropriate applicants ► Attract a large number of applicants ► Only hire the experienced candidates Question No: 19 ( Marks: 1 ) - Please choose one Term used to refer the potential employees available for work within the geographic area from which employees are recruited is: ► Labor market ► Labor market ► Employment market ► Employee market ► Job market Question No: 20 ( Marks: 1 ) - Please choose one Ufone, appointed Mr. Ali just to develop training modules for its employees. In such a case Mr. Ali is said to be a/an:

► HR specialist ► HR executive ► HR generalist ► HR specialist ► None of the given options Question No: 21 ( Marks: 1 ) - Please choose one HR managers who are close & answerable to top management/CEO, and perform one or more HR functions are titled as; ► HR executives ► HR specialists ► Functional managers ► HR generalists ► HR executives Question No: 22 ( Marks: 1 ) - Please choose one Unilever is serving all around the world with its diversified products, it is said to be practicing: ► Business globalization ► Technological advancements ► Rapid changes ► Stakeholders' management ► Business globalization Question No: 23 ( Marks: 1 ) - Please choose one Entrepreneurs are said to perform the: ► Decisional role ► Interpersonal role ► Informational role ► Supportive role ► Decisional role

Question No: 24 ( Marks: 1 ) - Please choose one Good judgment, creativity, and the ability to see the big picture are the abilities of managers having: ► Conceptual skills ► Technical skills ► Interpersonal skills ► Conceptual skills ► Practical skills Question No: 25 ( Marks: 1 ) - Please choose one Which of the following abilities are categorized as the Technical skill of an individual? ► Knowledge & proficiency ► Judgment & creativity ► Analysis & communication ► Knowledge & proficiency ► Innovation & advancement Question No: 26 ( Marks: 1 ) - Please choose one Resources are allocated & assigned while: ► Planning & Organizing ► Planning & Organizing ► Leading & Controlling ► Organizing & Controlling ► Controlling & Planning Question No: 27 ( Marks: 1 ) - Please choose one Which of the following statement represents "effectiveness"? effectiveness

► Achieve organizational goals ► Achieve most output with less time ► Achieve mass production ► Achieve most output with least input ► Achieve organizational goals Question No: 28 ( Marks: 1 ) - Please choose one “A person is known by the company he/she keeps”; is well described by which of the term? ► Stereotype

► Prejudice ► Stereotype ► Introversion ► Extroversion Question No: 29 ( Marks: 1 ) - Please choose one A special form of recruitment that involves placing a student in a temporary job with no obligation either by the company to hire the student permanently or by the student to accept a permanent position with the firm following graduation, is known as: ► Internship program ► Cooperative work ► Student placement ► Internship program ► Student leasing Question No: 30 ( Marks: 1 ) - Please choose one According to which act, pay discrimination on the basis of gender for same position & performance is prohibited? ► Equal pay ► Civil rights ► Equal pay ► Worker compensation

► Age discrimination Question No: 31 ( Marks: 1 ) - Please choose one Which of the following had gained importance during 1970s to save the organizations from courts? ► None of the given options ► Trade unions ► Human relation movement ► Employment legislations ► None of the given options Question No: 32 ( Marks: 1 ) - Please choose one HR department became the main force behind all changes during: ► Mechanistic period ► Mechanistic period ► Catalytic period ► Organistic period ► Strategic period Question No: 33 ( Marks: 1 ) - Please choose one For which of the following employees' participation plays a vital role? ► Ensure goals attainment ► Enhance goals' complexity ► Develop tools for measurable goals ► Redefine goals frequently ► Ensure goals attainment Question No: 34 ( Marks: 1 ) - Please choose one HR department maintains _______________ records. ► Employee

► Employee ► Sales ► Production ► Inventory

Question No: 35 ( Marks: 1 ) - Please choose one By retrieving required information timely, organizations are in the position to: ► Implement strategies more efficiently ► Take critical decisions ► Support organizational activities ► Facilitate organizational people ► Implement strategies more efficiently Question No: 36 ( Marks: 1 ) - Please choose one The thorough & detailed study regarding jobs within an organization is termed as: ► Job analysis ► Job analysis ► Job description ► Job specification ► Job evaluation Question No: 37 ( Marks: 1 ) - Please choose one Which of the following condition stimulates the need of Job analysis within an organization? ► All of the given options ► Creation of New jobs ► Prior to job specification ► While modifying existing jobs ► All of the given options Question No: 38 ( Marks: 1 ) - Please choose one The set of tasks & duties assigned to a particular person is said to be his/her: ► Duty ► Position ► Duty ► Responsibility ► Work Question No: 39 ( Marks: 1 ) - Please choose one In order to ensure better compensation & salary packages for employees, organization should develop: ► All of the given options

► Job description ► Job specification ► Job evaluation ► All of the given options Question No: 40 ( Marks: 1 ) - Please choose one Which of the following defines the levels of authority to perform the assigned tasks? ► Organizational structure ► Labor union ► Competitor's threat ► Organizational structure ► Pressure group Question No: 41 ( Marks: 10 ) Your company is going to launch a new product. For this purpose you have formed a team within an organization. The performance of team is decreasing day by day. 1. State reasons why team is not performing well? 2. What steps you should take to resolve this problem?

Question No: 21 ( Marks: 1 ) - Please choose one 'There is no need to make any new appointment'; therefore, the organization has transfered Mr. Azam to another branch. This step of the organization is taken to: ► Increase the labor supply than demand ► Maintain the balance of labor supply and demand ► Decrease the labor supply than demand ► Devastate the balance of labor supply and demand

Question No: 22 ( Marks: 1 ) - Please choose one Which of the following represents the basic goal of the recruitment? ► Communicate job opening positions clearly ► Attract maximum number of applicants ► Self select out the candidates to save time and money ► Attract the qualified candidates & not the unqualified ones

Question No: 23 ( Marks: 1 ) - Please choose one The best hiring occurs when the goals of which of the following should consistent to each other? ► HR managers, Finance managers ► Head office, Branch ► Organization, Individual ► Lower managers, Top managers

Question No: 24 ( Marks: 1 ) - Please choose one While recruiting globally, organizations have to: ► View applicants as “commodities” ► First define the relevant labor market ► View applicants as “customers” ► Ensure EEO & QWL as per local labor laws

Question No: 25 ( Marks: 1 ) - Please choose one Previous company records & customer satisfaction surveys may serve as a source for: ► Cultivating learning culture within the organization ► Determining deficiencies that require training ► Developing career development plans for employees ► Identifying training outcomes through evaluation

Question No: 26 ( Marks: 1 ) - Please choose one A practice used by different companies to reduce costs by transferring portions of work to outside provider rather than completing it internally is termed as: ► Planning ► Decentralization ► Restructuring ► Outsourcing

► Increase competition with other groups ► Encourage mutual participation ► Nurture politics within the groups

Question No: 30 ( Marks: 1 ) - Please choose one Initially the personnel department was only involved in: ► Recruitment & selection ► Compensation & benefits ► Training & development ► Scheduling vacations

Question No: 31 ( Marks: 1 ) - Please choose one Which of the following managers are refered as service providers? ► Line ► Staff ► Functional ► Operational

Question No: 32 ( Marks: 1 ) - Please choose one While conducting job analysis the 'Observation Method' is useful when: ► Job requires more intellectual skills to complete ► Job is repetitive in nature ► Job is market oriented and requires more data ► Job consists of observable physical activity

Question No: 33 ( Marks: 1 ) - Please choose one Which of the following term is used for choosing the individual that is best suited to a particular position and to the organization from a group of potential applicants? ► Recruitment ► Selection ► Staffing ► Enrollment

Question No: 34 ( Marks: 1 ) - Please choose one The number of people hired for a particular job compared to the number of individuals in the applicant pool is often expressed as: ► Application ratio ► Recruitment ratio ► Selection ratio ► Employment ratio

Question No: 35 ( Marks: 1 ) - Please choose one Which selection tool is considered least by HR managers while hiring an individual? ► Candidate interviews ► Reference letters ► Application blanks

► Academic records

Question No: 36 ( Marks: 1 ) - Please choose one Which of the following department is responsible for the socialization of new employees? ► Human Resource Department ► Accounts Department ► Marketing Department ► Administration Department

Question No: 37 ( Marks: 1 ) - Please choose one Organization, where employees are provided with the opportunity to learn on continuous basis is known as: ► Formal ► Informal ► Bureaucratic ► Learning

Question No: 38 ( Marks: 1 ) - Please choose one Paperless organizations are the organizations which are: ► Using computer terminal only ► Maintaining manual filling systems only ► Shifting from manual to computerized databases ► None of the given options

Question No: 39 ( Marks: 1 ) - Please choose one The analysis conducted by an organization to investigate the composition of a community from where organization recruits its workforce, facilitates: ► Legal compliance

► Equal employment opportunity ► Civil rights

16. One of the greatest effects of e-commerce is that:

•· Costs will be reduced •· Customers will be empowered •· Employees become more powerful •· Computers will be less important

17. Conceptual skills relate to a manager’s ability to

•· Take a strategic view of how parts of the organization function •· Solve detailed problems in groups •· Correctly evaluate organizational problems •· Understand and interact effectively with others in the organization

18. Which of the following functions or activities requires recruiting and placing qualified personnel needed for the organization so that it may achieve its objectives and goals?

•· Planning •· Staffing •· Organizing •· Controlling

19. A variation of the electronic meeting that links together media from different locations is ___________

•· E-commerce •· The Delphi technique •· Video conference •· E-conference

20. ____ plans have clearly defined objectives.

•· Directional •· Flexible •· Specific •· Standing

21. Who studied the nature of specific jobs, and broke the tasks into basic work units with the end result providing the one right way to perform the job?

•· Douglas M. McGregor •· Frederick W. Taylor •· Henry L. Gantt •· Henry L. Gantt

22. The recently emerged type of managerial job is ______________

•· Top Manager •· Middle Manager •· First Line Manager •· Team Leader

23. The Hawthorne studies:

•· Found that to increase worker efficiency, management must analyze and minimize the motions required to complete a task.

•· Found that when workers know they are being watched, their productivity increases.

•· Found that a worker is inherently lazy and will use any excuse not to perform their duties.

•· Found that workers accept a managerial directive only if it is acceptable in terms of their personal interests.

24. The Behavioral approach to management focused on:

•· The worker •· The manager •· The owner •· None of the above.

25. The external environment factor that states: The values and culture that affect the way people feel about the organization they are in and about work itself is:

•· Sociological factors •· Political factors •· Economic factors •· Psychological factors

26. The external environment factor that includes: Factors that have a less immediate effect on a business such as the nation's rate of inflation or recession, unemployment rate, or standard of living, is

•· Political factors •· Sociological factors •· Indirect economic factors •· Direct economic factors

27. The resources within an organization, used to achieve its goal, make up the _________ of a business.

•· External environnent •· Internal environment •· Social responsibility •· Workers motivation

28. Strategic planning:

•· Addresses the organization's basic mission or business, issuing broad statements of purpose or direction that have a long lead time.

•· Involves managers in each unit of an organization who are responsible for achieving the unit's objectives within a specified period of time.

•· Looks specifically at resources, finances, and market conditions to determine ways to accomplish the overall plans of the organization.

•· Determines the day-to-day operations within an organization.

29. GAP analysis:

•· Is a planning approach for determining where an organization as today. •· Is a planning approach for determining how an organization will reach its goals. •· Provides a diagram showing a company's present momentum and its potential. •· All of the above. 30. The SWOT approach assesses an organization's

•· Speed, Wants, Order, Timing •· Structure, Workforce, Organization, Types •· Strengths, Weaknesses, Opportunities, Threats. •· Signs, Worries, Objectives, Techniques

31. __________ is the process of using the resources and personnel of an organization in an orderly way to achieve the objectives and long-term goals of the organization.

•· Planning •· Organizing •· Leading •· Controlling

32. Which of the following is the most common type of departmentalization?

•· Customer/Market Departmentalization •· Function Departmentalization •· Geography Departmentalization •· Process Departmentalization

33. A manufacturing company has divided its departments into pattern making, fabric cutting, and fabric coloring. What type of departmentalization is this?

•· Geography Departmentalization •· Process Departmentalization •· Matrix/Project Departmentalization •· Function Departmentalization

34. A ______ organizational structure is the simplest form and has clear lines of authority and ease of decision making.

•· Horizontal •· Line •· Vertical •· Staff

35. The management of people/labor should be handled by what department in an organization?

•· Administration •· Human Resources •· Information Systems •· Accounting

36. When a candidate for a position is asked general, open-ended job related questions, they are experiencing what type of interview?

•· Unstructured Interview

•· Structured Interview •· Relaxed Interview •· Unorganized Interview

37. Which of the following is NOT a major influence on the rate of compensation?

•· Competition •· Voluntary retirement •· Laws •· Unions

38. Which type of separation is most unpleasant for an employee?

•· Termination •· Mandatory retirement •· Voluntary retirement •· Resignation

39. Leadership can _______ subordinates to help the organization achieve its goals.

•· Motivate •· Communicate •· Direct •· All of the above 40. Which source of power is based on an individual's knowledge, special skills, abilities, or previous experience?

•· Referent power •· Expert power •· Referent power •· Legitimate power

41. Which source of power is based on a manager's ability to punish a subordinate?

•· Coercive power •· Referent power •· Rewarded power •· Legitimate power

42. A budget is what type of control?

•· Standard •· Process •· Division •· Financial 43. The theory that an individual tends to act in a certain way, with the expectation that the act will be followed by a given outcome and according to the attractiveness of the outcome is _____.

•· Equity theory •· Three-needs theory •· Motivation-hygiene theory •· Expectancy theory

44. Leaders who inspire followers to transcend their own self-interests for the good of the organization, and are capable of having a profound and extraordinary effect on followers are _____ leaders.

•· Transactional •· Transformational •· Democratic •· Autocratic

45. A group of employees with expertise in a variety of specialty areas who are brought together to work on a project or specific activity is a:

•· Cross functional team •· Self-managed team •· Virtual team •· Problem-solving team

46. ____________ is the power to give positive benefits or rewards.

•· Expert power •· Reward power •· Legitimate power •· Coercive power

47. The final step of the strategic management process is ___________.

•· Doing an internal analysis •· Formulating strategies •· Implementing strategies •· Evaluating results 48. A/An ________ is a formal evaluation of an organization's financial statements, performed either by an outside accounting firm or by an internal department.

•· Revenue operating budget •· Incident log •· Financial audit •· Balance sheet budget

49. Which type of decision making is carried out by lower level management and deals with specific day-to-day processes?

•· Programmed decision making •· Operational decision making •· Administrative decision making •· Mid-level decision making

50. A problem solver is a style of problem solving reflected by the manager

•· Who confronts the problem, reacts to it, and makes those changes necessary solve it.

•· Who notices a problem and does not react. •· Who actively looks at situations, searching for problems or anticipating possible problems so that corrective action can be taken before the problem grows.

•· None of the above

51. When a subordinate or lower level manager passes information or offers suggestions to higher level management, they're using which level of communication?

•· Upward communication •· Downward communication •· Lateral communication •· Diagonal communication

52. If a solution to a particular problem is not vital to the functioning of an organization and management is willing to overlook the causes of the conflict, managers may choose to use which type of conflict resolution?

•· Confrontation •· Avoidance •· Dominance •· Compromise

53. Which of the following statements would a Theory X manager consider to be true?

•· The average person can learn to accept and even seek responsibility •· Employees will shirk responsibility

•· Employees will exercise self-direction if they are committed to the objectives •· Employees view work as being as natural as play

54. _________ is the process of getting results accomplished through others.

•· Ordering •· Mandating •· Delegating •· Working

55. What is the term used to define the number of subordinates directly controlled by a manager?

•· Division management •· Departmentation •· Investment span •· Span of management 56. Which management theorist is responsible for the motivation-hygiene theory?

•· Abraham Maslow •· Dale Hawthorne •· Peter Drucker •· Frederick Herzberg 57. What kind of organizational structure combines a vertical chain of command with horizontal reporting requirements?

•· Line authority •· Matrix •· Functional •· Line-and-staff

58. What kind of training program is most appropriate for a simple task?

•· On-the-job training

•· vestibule training •· laboratory training •· job rotation

59. Which leadership theory suggests that management style should adapt itself to changing circumstances?

•· Contingency theory •· Delegation theory •· Autocratic theory •· Participatory theory

60. According to Abraham Maslow, the most elevated type of need is _____.

•· Self-actualization •· Physiological •· Esteem •· Safety

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61. Mr. A. is a manager in a manufacturing company, he attempts to establish a culture of quality affecting the attitudes and actions of every employee and relies on a workforce that wants to improve quality. He focuses on establishing:

• · Total Quality Management • · Knowledge management • · Operations Management • · Management of Information System

62. Ali is working in XYZ Company, he desires to get himself secure from crimes, company lay offs and other adverse impacts. We can say that he fulfils the ----------------- need.

• · Self Actualization • · Social need • · Esteem • · Safety 63. In -------------- theory management assumes that employees may be ambitious, self-motivated, and anxious to accept greater responsibility, and exercise self-control, self-direction, autonomy and empowerment.

• · Theory Y manager • · Theory X manager • · Theory Z manager • · All of the above 64. ------------------- roles involve people and other duties that are ceremonial and symbolic in nature.

• · Informational. • · Interpersonal. • · Decisional.

• · All of the given options. 65. ------------------ is the use of scientific method to define the “one best way” for a job to be done.

• · Scientific management • · Bureaucratic management • · Administrative management • · Management

66. The planning process can be used to promote _______________ in organization

• · Advancement • · Technologies • · Innovation • · Discoveries

67. The study of people in relation to their fellow human beings is ___________

• · Psychology • · Sociology • · Anthropology • · All of the given options

68. Which management concept suggests that low-importance decisions be handled by subordinates, so that managers can focus on high-importance decisions?

• · management by objective • · management by exception • · participatory management

• · inclusionary management

69. Getting work done with a minimum of effort, expense or waste is the definition of _________

• · Effectiveness. • · Management • · Planning. • · Efficiency 70. _____________ are mathematical models that describe the operating characteristics of queuing situations.

• · Waiting line models • · Simulation models • · Decision trees • · All of the given options

71. Main purpose to build Sydney opera hall is to provide ___________

• · Knowledge. • · Information • · Education. • · Entertainment 72. Managers having the least authority and are at the lowest level in the hierarchy of the organization are called______________

• · Middle level managers • · Top level managers • · First-line managers • · None of the given options

73. ____________ reduces uncertainty

• · Negotiating • · Planning • · Organizing • · Leading

74. Decision makers face ________ types of problems.

• ·2 • ·3 • ·4 • ·5

75. ___________________ are those plans that are extended beyond three years.

• · Short Term Plans • · Long Term Plans • · Specific Plans • · Strategic Plans

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76. A motivational approach in which an organization’s financial statements are opened to and shared with all of the employees is called ___________

• · Open Book Management • · Pay for Performance Program • · Reinforcement Theory • · Feedback

77. A ___________ refers to the authority and responsibility for achieving the major goals of the Organization.

• · Line position • · Staff position • · Line authority • · None of the given options

78. ----------- maintains self developed network of outside contacts and informers who provide favors and information.

• · Entrepreneur • · Monitor • · Liaison • · Figurehead

79. -------------- is the planning and implementing of organizational systems and practices that maximize the potential of employees to contribute to organizational goals and develop their capabilities unhindered by group identities such as race, gender, age, or ethnic group.

• · Managing Diversity • · Anthropology • · Bureaucracy • · Remuneration

80. ------------ is a condition in which the decision maker chooses a course of action without complete knowledge of the consequences that will follow implementation.

• · Risk • · Uncertainty • · Ambiguity • · Accuracy

81. NAFTA stands for:

• · North American Free Trade Agreement • · North Asian Free Trade Agreement • · North American Free Trade Association • · None of the given options

82. Which one of the following is not the characteristic of Weber’s ideal bureaucracy?

• · Specialization of labor • · Formalization of rules • · Division of labor • · Formalization of links authority into a hierarchical structure

83. ___________shows the management structure of an organization.

• · Hierarchy • · Decision Tree • · Incremental Model • · Satisfying model

84. If the average human being prefers to be directed, wishes to avoid

responsibility, has relatively little ambition and wants security above all, the management attitude would Be:

• · Theory Y manager • · Theory X manager • · Theory Z manager • · All of the given options

85. Getting work done with a minimum effort, expense, or waste is the definition of __________.

• · Management • · Planning • · Efficiency • · Effectiveness

86. Which of the following is not an argument for the assumption of social responsibility by business?

• · Long-run profits • · Stockholder interests • · Ethical obligations • · Costs

87. _________ concluded that managers perform 10 interrelated activities that relate to decision making, using information and interpersonal relationships.

• · Mintzberg • · Abraham Maslow • · Robert Owen · Henri Fayol

1. Formal plans serve as a roadmap although the destination may be changing constantly due to _______________. a. dynamic market conditions b. political changes c. management changes d. employment makeup (a; difficult; p. 200) 2. It is __________ formal planning efforts when the environment is highly uncertain. a. not as important to continue b. important to switch to directional planning and cease c. necessary to cease d. important to continue (d; difficult; p. 200) 3. Why does the persistence in planning efforts contribute to significant performance improvement? a. After so many tries, managers have to hit on a success. b. If managers wear down the employees enough, their performance will improve. c. The quality of managers’ planning improves when they continue to do it. d. Managers discover that their focus should be on the future instead of present. (c; moderate; p. 200) 4. The organizational hierarchy becomes flattened as the responsibility for establishing goals and developing plans is ____________. a. moved to the middle organizational levels b. shoved to the lowest organizational levels c. shifted to a formal planning department d. more the work of the financial department (b; moderate; p. 200)

SCENARIO QUESTIONS For each of the following, choose the answer that most completely answers the question. WHAT IS PLANNING?

It’s Academic (Scenario) You are the academic dean for a small liberal arts college. The university president has asked you to develop a plan for the college. He wants the plan to cover the next 5 years. He wants it to be as specific as possible, but it should leave some room for flexibility. 5. Because your plan will have specific objectives covering a period of 5 years along with specific action plans for achieving of these objectives, your plan could best be described as ______________. a. contractual b. formal c. defined d. standard (b; moderate; p. 184) WHY DO MANAGERS PLAN?

It’s Academic (Scenario) You are the academic dean for a small liberal arts college. The university president has asked you to develop a plan for the college. He wants the plan to cover the next 5 years. He wants it to be as specific as possible, but it should leave some room for flexibility. 6. The president has expressed concern regarding the impact of planning on the ability of the organizational to respond to emerging changes in the higher education environment, such as distance learning and corporate universities. You should tell the president that planning _______________. a. forces managers to look at the present b. forces managers to anticipate change c. eliminates the consideration of the impact of change d. increases uncertainty (b; easy; p. 185)

HOW DO MANAGERS PLAN?

Retail Planning (Scenario) Mr. Tyler Nall is president and CEO of a retail chain that is about to begin operations in numerous major cities across the United States. The stores will sell home furnishings that are considered moderately priced for the average-income buyer. During the last few months he has been working to lay out directions for the managers of the stores. Mr. Nall and his vice presidents have decided that each store should have sales equal to or greater than $100 per square foot, per day. To attract an adequate number of customers, the store should be well maintained both inside and out. 7. The primary task that Mr. Nall and the vice presidents have been performing during the last couple of months is known as ____________. a. laying out ideas b. making plans c. establishing networks d. designing the stores (b; easy; p. 186) 8. The statement that each store should have sales equal to or greater than $100 per square foot, per day is an example of ___________. a. a specific plan b. a directional plan c. a goal d. management by objectives (c; moderate; p. 186) 9. Because the environmental conditions in which home furnishing stores operate are generally stable, the statements intended to attract customers would most likely be considered to be ___________. a. operational plans b. specific plans c. directional plans d. strategic plans (d; moderate; p. 189) 10. The statement that all stores should be well maintained both inside and out is an example of a _________. a. directional plan b. specific plan c. stated goal d. real goal (a; difficult; p. 190)

A Business Plan (Scenario) Imagine that you are the owner of a small company that sells typewriters, business equipment, and computer hardware. You employ about 40 people. You know that the organization needs to move in a different direction, and you want to set some longterm goals for the company. You want to write a plan that will cover the next 3 years only, knowing that business needs change somewhat frequently. Your goal is to write a plan that provides direction but does not contain extremely well-defined, potentially restrictive objectives. 11. The fact that your plan covers 3 years suggests that your plan is most consistent with what type of plan? a. specific b. long term c. operational d. strategic (d; moderate; p. 189) 12. Your plan will cover the entire organization. This characteristic is most consistent with what type of plan? a. specific b. long term c. standard d. strategic (d; moderate; p. 189) E-Biz Dreams (Scenario) Robert Downs has just completed a Master of Science degree in computer science at Major State University. He now wants to begin a new Internet business selling his services as a Web site maker for companies in his home city, St. Louis. He estimates that, if his business idea is a success, within 1 year he will be employing at a minimum 10 programmers and 2 analysts. 13. To make his business successful, Robert will first have to develop what type of plan? a. operational b. specific c. directional d. strategic (d; moderate; p. 189)

14. To clarify how the overall goals are to be achieved, Robert will have to develop a(n) _______________. a. operational plan b. specific plan c. directional plan d. strategic plan (a; moderate; p. 189) 15. To ensure that the organization’s objectives are clearly defined and do not leave room for interpretation, he will have to develop what type of plan? a. operational b. specific c. directional d. strategic (b; moderate; p. 190) 16. To provide the programmers and analysts general guidelines about the efficiencies that are desired, he will have to develop what type of plan? a. operational b. specific c. directional d. strategic (c; moderate; p. 190) Retail Planning (Scenario 2) Mr. Tyler Nall is president and CEO of a retail chain that is about to begin operations in numerous major cities across the United States. The stores will sell home furnishings that are considered moderately priced for the average-income buyer. During the last few months he has been working to lay out directions for the managers of the stores. Mr. Nall and his vice presidents have decided that each store should have sales equal to or greater than $100 per square foot, per day. 17. Mr. Nall’s goal for each store of $100 per square foot, per day has several of the characteristics of a well-designed goal. First, it is written in terms of outcomes and not actions. Second, this goal is measurable and quantifiable. What else can Mr. Nall do to improve the design of this goal? a. specify a time frame for achieving this goal b. ensure that the goal is attainable c. communicate this goal to every single employee of the organization d. make certain it will be achieved easily (a; moderate; p. 194)

18. When setting goals for the plan, what should Mr. Nall do after he evaluates available resources? a. review the organization’s mission b. write down the goals and communicate them to all who need to know c. review the results and whether goals are being met d. determine the goals individually or with input from others (d; easy; p. 195) ESTABLISHING GOALS AND DEVELOPING PLANS

Planning Factors (Scenario) As vice president of a local manufacturer, you are interested in developing a new organizational plan. However, you are not sure who you should assign to the varying planning tasks. At the same time, several other issues that could deeply affect your business are pending, including rising interest rates and the potential formation of a new employee union. You must also consider your firm’s contracts with large vendors that extend 5 years into the future. 19. The issues that may deeply impact your business such as rising interest rates, the potential formation of a new employee union, and the firm’s contracts with large vendors, are examples of ___________ factors that affect planning. a. environmental b. noncontrollable c. outside d. contingency (d; moderate; p. 195) 20. For the most part, you should assign the operational planning activities to ___________. a. line staff b. top managers c. lower-level managers d. middle managers (c; moderate; p. 195) 21. Which plans should you and other top management members be developing? a. operational b. specific c. overall d. strategic (d; moderate; p. 195)

A-Z Planning (Scenario) Organizations ABC and XYZ are both in the same industry and vie for the same set of customers in the marketplace. At ABC, the plans are made at the top level of management each year and then are formulated for and announced to each of the mid-level and firstlevel managers. At XYZ, the plans are made at the top, and then those managers meet with their subordinates at the next level and mutually agreed-to goals are established with them. The mid-level managers then meet with their first-level managers and mutually agreed-to goals are established with them. Finally, the first-level managers meet with each of their employees and mutually agreed-to goals are established with them. 22. The planning approach used at the ABC organization is _______________. a. management by objectives b. directional planning c. specific planning d. traditional planning (d; moderate; p. 191) 23. Assuming XYZ’s hierarchy of goals _________________. a. unity of command b. a means-end chain c. management by objectives d. formal planning department (b; moderate; p. 192)

is

clearly

defined,

the

result

is

24. XYZ also follows a management by objectives (MBO) approach to goal setting. The managers and employees specify and agree upon _______________, which define how objectives are to be achieved. a. action plans b. periodic reviews c. performance-based rewards d. objectives and strategies (a; moderate; p. 193) 25. Which organization is more likely to have higher employee performance and organizational productivity? a. Neither, as they are both in the same industry and facing the same environments. b. Organization ABC, because the plans are formulated by management for each level of the organization. c. Organization XYZ, because the employees participated in the planning process and know specifically what their objectives are. d. Neither, because the hierarchy of organizational goals is clearly defined at each level. (c; moderate; p. 197)

The State Road 7 Collaborative The South Florida Regional Planning Council convened a group of stakeholders, including the Florida Department of Transportation and the Department of Community Affairs, who are interested in working together on improving State Road 7. David Dahlstrom is the senior planner for the South Florida Regional Planning Council. Mr. Dahlstrom successfully obtained a technical assistance grant. The intent is to organize the 15 small communities along State Road 7 into an intergovernmental unit. All of the communities will share the same visioning processes of mission, objectives, and tasks. Mr. Dahlstrom is now charged with developing a strategic plan for this group, called the State Road 7 Collaborative. 26. Because of the intergovernmental nature of the State Road 7 Collaborative, Mr. Dahlstrom’s boss suggests that open-ended goals may be preferable, as they offer greater flexibility. Mr. Dahlstrom, a knowledgeable and experienced planner, tells her that ___________. a. a well-designed goal will also specify a time frame for accomplishment b. a well-designed goal will also specify a quantifiable measure of accomplishment c. although open-ended goals may seem preferable because of their flexibility, in fact, goals without a time frame make an organization less flexible because you’re never sure when you’ve met your goals d. a well-designed goal will not be challenging. (a; easy; p. 194) 27. First, Mr. Dahlstrom must determine the goals he wants to achieve. To do so, he must follow a series of steps for goal setting. The first step in setting goals for this new group should be to ___________. a. formally establish the organization’s mission b. evaluate available resources c. determine the goals individually and then ask for input from others d. request input from others and then formulate specific goals (a; moderate; p. 195) 28. While each community in the State Road 7 Collaborative maintains its identity and independence, Mr. Dahlstrom believes that the leverage of multi-governmental applications will ultimately secure more major funding in the future. However, due to the intergovernmental nature of the organization, Mr. Dahlstrom, although in charge of the collaborative, wields little direct power over any member community individually. Which contingency factor best represents Mr. Dahlstrom’s situation? a. level in the organization b. time frame of future commitments c. environmental uncertainty d. measurability of the goal (a; difficult; p. 195)

29. Dahlstrom told the Collaborative’s members that the more current plans affect future commitments, the longer the time frame is for which managers must plan. This concept is also known as the _________________. a. first principle of planning b. commitment concept c. length of future commitments d. degree of environmental uncertainty (b; easy; p. 196) MIDTERM EXAMINATION Spring 2009 MGT503- Principles of Management (Session - 5) Time: 60 min Marks: 50 Question No: 1 ( Marks: 1 ) - Please choose one Sulman thinks about his job while playing with his son on the weekend, and he continually volunteers to do extra assignments and project for his department. These suggest that Sulman has a strong need for : ► Esteem ► Security ► Achievement ► Power Question No: 2 ( Marks: 1 ) - Please choose one Asim assigned Khalid a project to be completed by the end of the month and then hold periodic meetings with him to review his progress. Which management function Asim is performing? ► Planning ► Leading ► Controlling ► Organizing Question No: 3 ( Marks: 1 ) - Please choose one Which of the following BEST describes creativity? ► Uncovering what is already there ► Creating something new ► Organizing already discovered items ► Criticizing the discovered items Question No: 4 ( Marks: 1 ) - Please choose one When an organization encounters a serious problem which needs to be solved immediately, it is called: ► Crisis problem

► Non- Crisis problem ► Opportunity problem ► Financial Problem Question No: 5 ( Marks: 1 ) - Please choose one Plans which have the broadest organizational focus and the longest time frame are called:

► Tactical ► Strategic ► Directional ► Operational Question No: 6 ( Marks: 1 ) - Please choose one A few years ago Black and Decker bought general electric’s small appliance business. 150 products were converted from GE to Black and Decker label. A total of 140 steps were used for each product. It took 3 years. The total conversion of product line was:

► A Program ► A project ► A policy ► A rule Question No: 7 ( Marks: 1 ) - Please choose one The intent of which of the following is to reduce uncertainty by playing out potential situations under different specific conditions? ► Project management ► Scheduling ► Environmental analysis ► Scenario planning Question No: 8 ( Marks: 1 ) - Please choose one In terms of linear programming, profit margins on different products that a company can produce represent which of the following?

► Constraints ► Feasibility regions ► Scenarios ► Basis for the objective function Question No: 9 ( Marks: 1 ) - Please choose one Which of the following technique relies on individual or group judgments rather than on mathematical analysis?

► Quantitative forecasting ► Technological forecasting ► Qualitative forecasting ► Environmental forecasting Question No: 10 ( Marks: 1 ) - Please choose one A problem with groupthink is that no one is actually in charge of making the final decision or outcome, which results in:

► Ambiguous responsibility ► Role incoherence ► Role ambiguity ► Ambiguous delegation Question No: 11 ( Marks: 1 ) - Please choose one When an organization encounters an issue that requires resolution, but not very immediate action, it is called: ► Crisis problem ► Non- Crisis problem ► Opportunity problem ► Financial Problem Question No: 12 ( Marks: 1 ) - Please choose one In decision making process, ideas should be evaluated on the basis of: ► Acceptability ► Durability ► Accountability

► Liability Question No: 13 ( Marks: 1 ) - Please choose one Assembling additional information and identifying both the nature and the causes of the problem comes under:

► Scanning stage ► Categorization stage ► Diagnosis stage ► Implementation stage Question No: 14 ( Marks: 1 ) - Please choose one The North American Free Trade Agreement includes: ► Mexico, Canada, and the United States ► Mexico, Brazil and Columbia ► Mexico, Canada and the Brazil ► Italy, Canada and the United States Question No: 15 ( Marks: 1 ) - Please choose one Which of the following is a collection of countries that use a common currency? ► European common market ► European Union ► Western European alliance ► Economic and monetary union Question No: 16 ( Marks: 1 ) - Please choose one Few years ago, employees of a international company took wages cuts to help the firm offset large losses. Now firm is again earning profits and employees believe that their wages should be restored but company is not willing to restore their wages. Organization is showing which of the following behavior?

► Unethical ► Socially responsible ► Ethical ► Socioeconomic

Question No: 17 ( Marks: 1 ) - Please choose one An individual’s personal beliefs regarding what is right and wrong or good and bad is called: ► Ethics ► Values ► Norms ► Rituals Question No: 18 ( Marks: 1 ) - Please choose one The relationship between corporate social involvement and economic performance is: ► Positive ► Negative ► Perfect positive ► Perfect negative Question No: 19 ( Marks: 1 ) - Please choose one The culture of an organization is largely determined by: ► Top management ► Employees ► Stockholders ► The company founders Question No: 20 ( Marks: 1 ) - Please choose one All of the following are Dimensions of organizational culture EXCEPT: ► Innovation ► Aggressiveness ► Stability ► Customer orientation Question No: 21 ( Marks: 1 ) - Please choose one Constituencies in an organization’s external environment that are affected by the organization’s decisions and actions are called: ► Stakeholders ► Advisories ► Beneficiaries ► Environmentalists Question No: 22 ( Marks: 1 ) - Please choose one Environment made up of specific outside elements within which an organization interfaces in the course of conducting its business is called: ► Internal environment ► External environment ► The task environment

► The mega environment Question No: 23 ( Marks: 1 ) - Please choose one The quantitative approach has contributed directly in the areas of: ► Planning and control ► Controlling and leading ► Organizing and controlling ► Planning and leading Question No: 24 ( Marks: 1 ) - Please choose one Viewpoint arguing that appropriate managerial action depends on the particular parameters of the situation is called: ► Contingency theory ► Behavioral theory ► Administrative theory ► Social theory Question No: 25 ( Marks: 1 ) - Please choose one In Maslow's hierarchy of need, status is an example of which of the folowing need? ► Physiological ► Esteem ► Safety ► Social Question No: 26 ( Marks: 1 ) - Please choose one Which of the following behavior had dramatically influenced by Hawthorne studies? ► Human behavior ► Social behavior ► Moral behavior ► Ethical behavior Question No: 27 ( Marks: 1 ) - Please choose one The formal right to give orders, make decisions, and see that tasks are completed is called: ► Centralization ► Authority ► Responsibility ► Decentralization Question No: 28 ( Marks: 1 ) - Please choose one The managerial functions according to Fayol were : ► Organizing, staffing, commanding, coordinating and controlling ► Commanding, organizing, planning, coordinating and staffing ► Controlling, commanding, organizing, planning and leading ► Planning, organizing, commanding, coordinating and controlling

Question No: 29 ( Marks: 1 ) - Please choose one Which of the following is considered to be the father of modern computing? ► Fredrick W Taylor ► Abraham Maslow ► Charles Babbage ► Max Weber Question No: 30 ( Marks: 1 ) - Please choose one Which type of managerial skill refers to the ability to analyze and diagnose complex situations? ► Problem-solving ► Interpersonal ► Conceptual ► Technical Question No: 31 ( Marks: 1 ) - Please choose one If you get more output from a given input, you have: ► Decreased effectiveness ► Increased effectiveness ► Decreased efficiency ► Increased efficiency Question No: 32 ( Marks: 1 ) - Please choose one Interpersonal roles include which of the following three roles? ► Disseminating, figurehead and liaison ► Figurehead, leader and liaison ► Disturbance handler, monitor and entrepreneur ► Monitor, resource allocator and negotiator Question No: 33 ( Marks: 1 ) - Please choose one A manager transmits the information outside the organization. He is performing which of the following role? ► Spokesperson ► Representative ► Disseminator ► Agent Question No: 34 ( Marks: 1 ) - Please choose one A universally accepted model of a successful manager could be described as: ► One who practices the four universal processes or functions ► One who executes all of the roles in a professional manner ► One who possesses all management skills at high levels ► There is no universally accepted model of a successful manager Question No: 35 ( Marks: 1 ) - Please choose one Dr. Edward Deming has described his Philosophy about quality in:

► 14 Points ► 6 Points ► 8 Points ► 20 Points Question No: 36 ( Marks: 1 ) - Please choose one The traditional shape of an organization was: ► Circle ► Pyramid ► Square ► Diamond Question No: 37 ( Marks: 1 ) - Please choose one The science which studies the nature of things, particularly values and ethics is called: ► Anthropology ► Philosophy ► Economics ► Political sciences Question No: 38 ( Marks: 1 ) - Please choose one The new business model reflects today’s reality that: ► A large number of competitors are in the world. ► Information can be shared and exchanged instantaneously anywhere in the world ► People can move from one part to another part of the country easily ► Trade barriers are removed Question No: 39 ( Marks: 1 ) - Please choose one The course which studies the values and ethics is called: ► Philosophy ► Behavioral science ► Economics ► Psychology Question No: 40 ( Marks: 1 ) - Please choose one Which of the following courses helps managers gain a better understanding of motivation, leadership, trust, employee selection, performance appraisals and training techniques? ► Psychology ► Sociology ► Political science ► Anthropology Question No: 41 ( Marks: 10 ) Describe Porter’s Model and explain how a manager would use it to develop a strategy to achieve competitive advantage.

MIDTERM EXAMINATION Spring 2009 MGT503- Principles of Management (Session - 5) Time: 60 min Marks: 50 Question No: 1 ( Marks: 1 ) - Please choose one Sulman thinks about his job while playing with his son on the weekend, and he continually volunteers to do extra assignments and project for his department. These suggest that Sulman has a strong need for : ► Esteem ► Security ► Achievement ► Power Not 100% sureQuestion No: 2 ( Marks: 1 ) - Please choose one(chap 04) Asim assigned Khalid a project to be completed by the end of the month and then hold periodic meetings with him to review his progress. Which management function Asim is performing? ► Planning ► Leading ► Controlling ► Organizing Question No: 3 ( Marks: 1 ) - Please choose one Which of the following BEST describes creativity? ► Uncovering what is already there ► Creating something new ► Organizing already discovered items ► Criticizing the discovered items Question No: 4 ( Marks: 1 ) - Please choose one When an organization encounters a serious problem which needs to be solved immediately, it is called: ► Crisis problem ► Non- Crisis problem ► Opportunity problem ► Financial Problem

Question No: 5 ( Marks: 1 ) - Please choose one Plans which have the broadest organizational focus and the longest time frame are called:

► Tactical ► Strategic ► Directional ► Operational Question No: 6 ( Marks: 1 ) - Please choose one A few years ago Black and Decker bought general electric’s small appliance business. 150 products were converted from GE to Black and Decker label. A total of 140 steps were used for each product. It took 3 years. The total conversion of product line was:

► A Program ► A project ► A policy ► A rule Question No: 7 ( Marks: 1 ) - Please choose one The intent of which of the following is to reduce uncertainty by playing out potential situations under different specific conditions? ► Project management ► Scheduling ► Environmental analysis ► Scenario planning Question No: 8 ( Marks: 1 ) - Please choose one In terms of linear programming, profit margins on different products that a company can produce represent which of the following?

► Constraints

► Feasibility regions ► Scenarios ► Basis for the objective function Question No: 9 ( Marks: 1 ) - Please choose one Which of the following technique relies on individual or group judgments rather than on mathematical analysis?

► Quantitative forecasting ► Technological forecasting ► Qualitative forecasting ► Environmental forecasting Question No: 10 ( Marks: 1 ) - Please choose one A problem with groupthink is that no one is actually in charge of making the final decision or outcome, which results in:

► Ambiguous responsibility ► Role incoherence ► Role ambiguity ► Ambiguous delegation Question No: 11 ( Marks: 1 ) - Please choose one When an organization encounters an issue that requires resolution, but not very immediate action, it is called: ► Crisis problem ► Non- Crisis problem ► Opportunity problem ► Financial Problem Question No: 12 ( Marks: 1 ) - Please choose one In decision making process, ideas should be evaluated on the basis of: ► Acceptability ► Durability ► Accountability ► Liability Question No: 13 ( Marks: 1 ) - Please choose one

Assembling additional information and identifying both the nature and the causes of the problem comes under:

► Scanning stage ► Categorization stage ► Diagnosis stage ► Implementation stage Question No: 14 ( Marks: 1 ) - Please choose one The North American Free Trade Agreement includes: ► Mexico, Canada, and the United States ► Mexico, Brazil and Columbia ► Mexico, Canada and the Brazil ► Italy, Canada and the United States Question No: 15 ( Marks: 1 ) - Please choose one Which of the following is a collection of countries that use a common currency? ► European common market ► European Union ► Western European alliance ► Economic and monetary union Question No: 16 ( Marks: 1 ) - Please choose one Few years ago, employees of a international company took wages cuts to help the firm offset large losses. Now firm is again earning profits and employees believe that their wages should be restored but company is not willing to restore their wages. Organization is showing which of the following behavior?

► Unethical ► Socially responsible ► Ethical ► Socioeconomic Question No: 17 ( Marks: 1 ) - Please choose one An individual’s personal beliefs regarding what is right and wrong or good and bad is called:

► Ethics ► Values ► Norms ► Rituals Question No: 18 ( Marks: 1 ) - Please choose one The relationship between corporate social involvement and economic performance is: ► Positive ► Negative ► Perfect positive ► Perfect negative Question No: 19 ( Marks: 1 ) - Please choose one The culture of an organization is largely determined by: ► Top management ► Employees ► Stockholders ► The company founders Question No: 20 ( Marks: 1 ) - Please choose one All of the following are Dimensions of organizational culture EXCEPT: ► Innovation ► Aggressiveness ► Stability ► Customer orientation Question No: 21 ( Marks: 1 ) - Please choose one Constituencies in an organization’s external environment that are affected by the organization’s decisions and actions are called: ► Stakeholders ► Advisories ► Beneficiaries ► Environmentalists Question No: 22 ( Marks: 1 ) - Please choose one Environment made up of specific outside elements within which an organization interfaces in the course of conducting its business is called: ► Internal environment ► External environment ► The task environment ► The mega environment Question No: 23 ( Marks: 1 ) - Please choose one

The quantitative approach has contributed directly in the areas of: ► Planning and control ► Controlling and leading ► Organizing and controlling ► Planning and leading Question No: 24 ( Marks: 1 ) - Please choose one Viewpoint arguing that appropriate managerial action depends on the particular parameters of the situation is called: ► Contingency theory ► Behavioral theory ► Administrative theory ► Social theory Question No: 25 ( Marks: 1 ) - Please choose one In Maslow's hierarchy of need, status is an example of which of the folowing need? ► Physiological ► Esteem ► Safety ► Social Question No: 26 ( Marks: 1 ) - Please choose one Which of the following behavior had dramatically influenced by Hawthorne studies? ► Human behavior ► Social behavior ► Moral behavior ► Ethical behavior Question No: 27 ( Marks: 1 ) - Please choose one The formal right to give orders, make decisions, and see that tasks are completed is called: ► Centralization ► Authority ► Responsibility ► Decentralization Question No: 28 ( Marks: 1 ) - Please choose one The managerial functions according to Fayol were : ► Organizing, staffing, commanding, coordinating and controlling ► Commanding, organizing, planning, coordinating and staffing ► Controlling, commanding, organizing, planning and leading ► Planning, organizing, commanding, coordinating and controlling Question No: 29 ( Marks: 1 ) - Please choose one Which of the following is considered to be the father of modern computing?

► Fredrick W Taylor ► Abraham Maslow ► Charles Babbage ► Max Weber Question No: 30 ( Marks: 1 ) - Please choose one Which type of managerial skill refers to the ability to analyze and diagnose complex situations? ► Problem-solving ► Interpersonal ► Conceptual ► Technical Question No: 31 ( Marks: 1 ) - Please choose one If you get more output from a given input, you have: ► Decreased effectiveness ► Increased effectiveness ► Decreased efficiency ► Increased efficiency Question No: 32 ( Marks: 1 ) - Please choose one Interpersonal roles include which of the following three roles? ► Disseminating, figurehead and liaison ► Figurehead, leader and liaison ► Disturbance handler, monitor and entrepreneur ► Monitor, resource allocator and negotiator Question No: 33 ( Marks: 1 ) - Please choose one A manager transmits the information outside the organization. He is performing which of the following role? ► Spokesperson ► Representative ► Disseminator ► Agent Question No: 34 ( Marks: 1 ) - Please choose one A universally accepted model of a successful manager could be described as: ► One who practices the four universal processes or functions ► One who executes all of the roles in a professional manner ► One who possesses all management skills at high levels ► There is no universally accepted model of a successful manager Question No: 35 ( Marks: 1 ) - Please choose one Dr. Edward Deming has described his Philosophy about quality in: ► 14 Points ► 6 Points

► 8 Points ► 20 Points Question No: 36 ( Marks: 1 ) - Please choose one The traditional shape of an organization was: ► Circle ► Pyramid ► Square ► Diamond Question No: 37 ( Marks: 1 ) - Please choose one The science which studies the nature of things, particularly values and ethics is called: ► Anthropology ► Philosophy ► Economics ► Political sciences Question No: 38 ( Marks: 1 ) - Please choose one The new business model reflects today’s reality that: ► A large number of competitors are in the world. ► Information can be shared and exchanged instantaneously anywhere in the world ► People can move from one part to another part of the country easily ► Trade barriers are removed Question No: 39 ( Marks: 1 ) - Please choose one The course which studies the values and ethics is called: ► Philosophy ► Behavioral science ► Economics ► Psychology Question No: 40 ( Marks: 1 ) - Please choose one Which of the following courses helps managers gain a better understanding of motivation, leadership, trust, employee selection, performance appraisals and training techniques? ► Psychology ► Sociology ► Political science ► Anthropology Question No: 41 ( Marks: 10 ) Describe Porter’s Model and explain how a manager would use it to develop a strategy to achieve competitive advantage.