Makalah Manajemen Kualitas (Proses Dan Perbaikan Proses)

 

WROD\ @DEDHB@BE IRDJCWD\ ][N\B\ GDE ]B[KDCIDE ][N\B\

GN\BE ]BEOD@]R8 [N\DJC, \B, @@

IBJN@]NI <

@C[D[C SNVDEGD

414=444473

@DAC[D ER[RJ FDWASD

414=444464

GCEGD D[CES _BECEOWSD\ [DED DTCJDA @DABGCED[

414=4444?7 414=44441=

@DEDHB@BE ][NO[D@ \D[HDED FDIRJWD\ BINEN@C GDE KC\EC\ RECVB[\CWD\ ]B@KDEOREDE ED\CNEDJ VBWB[DE HDID[WD

 

 ;=;=

 

IDWD ]BEODEWD[ 

]uhcc syuiur ]uh syuiur pbeujcs pbeujcs pdehdt pdehdtide ide ibadgc ibadgcrdt rdt Wuade Wuade Sdeo Sdeo @dad @dad Bsd ydeo ydeo aceood sddt cec `dsca `b`kbrcide aceood `b`kbrcide eci`dt eci`dt c`de gde ibsbadtde, ibsbadtde, sbaceood pbeujcs pbeujcs gckbrc ibsb`pdtde uetui `beybjbsdcide `didjda ]rnsbs gde ]brkdcide ]rnsbs. Dgdpue pbeujcsde `didjda cec `brupdide kbetui gdrc pb`beuade tuods `dtd iujcda @dedhb`be Iudjctds. @didjda cec dide `b`kdads `beobed `beobedcc ]rnsbs gde ]brkdcide ]rnsbs. ]beujcs ]beuj cs `beydgdrc `beydgdrc kdawd `didjda `didjda cec `b`cjcic kdeydi kdeydi ibiurdeode ibiurdeode sbrtd  hdua gdrc ibsb`puredde. Njba idrbed ctu, pbeujcs kbedr-kbedr `beoadrdpide irctci gde sdrde sbkdk pbeujcs `beydgdrc kdawd tcgdi dgd sbsudtu ydeo sb`pured tdepd gcsbrtdc sdrde ydeo inestruitcf. ]beujcs `beyd`pdcide rdsd tbrc`didsca ydeo sbkdeydi-kdeydieyd ibpdgd Cku [nsdjc, \B, @@ sbjdiu gnsbe `dtd iujcda @dedhb`be Iudjctds Recvbrsctds ]b`kdeouede Edscnedj Vbtbrde Hdidrtd ydeo tbjda `beybrdaide ibpbrldyddeeyd ibpdgd pbeujcs uetui `beybjbsdcide `didjda gbeode tbpdt wditu. Gc diacr idtd, pbeujcs kbradrdp sb`nod `didjda cec gdpdt kbroued gde  kbr`defddt uetui pb`kdld gdjd` `beceoidtide pbeobtdaude sbidjcous wdwdsde tbridct.

Hdidrtd, Nitnkbr ;=;=

 

]beujcs

c

 

GDFWD[ C\C

IDWD ]BEODEWD[.......................... ]BEODEWD[................................................ ............................................ .......................................... ........................c ....c GDFWD[ C\C............................................ C\C.................................................................. ............................................ ..........................................cc ....................cc KDK C ]BEGDARJRDE........................... ]BEGDARJRDE................................................. ............................................ ......................................... ................... 4 .4

Jdtdr Kbjdideo

4 .;

[u`usde @dsdjda

4 .<

Wuhude gde @defd fdddt @di diddjda

KDK CC ]B@KDAD\DE.......................... ]B@KDAD\DE................................................ ............................................ ..................................... ..................... ...... ;.4 ;.4

Gbfc Gbfcec ecsc sc ]rn ]rnsb sbss gde gde @d @ded edhb hb` `be ]rn ]rnsb sbss

;.; ;.;

Jde deo oida ida-j -jde deo oida ida ]br ]brk kdci dcide ]rn ]rnsb sbss

;.< ;.< ]br brk kdci dcide ]rnsb ]rnsbss ]bjd ]bjdy ydede dede [bs bstn tnrd rde e \ueg \uegdd gc Kno nonr nr _drue _drueo o @dide Ku Ghnhn ;.7 ;.7

@ngb @ngbjj ]br ]brkd kdci cide de Iudj Iudjct ctds ds Kbr Kbrnr nrcb cbet etds dscc ]rn ]rnsb sbss

; .2

[bi biddydsd Rj Rjdeo ]r ]rnsbs Kcsecs

KDK CCC ]BERWR]............................. ]BERWR]................................................... ...................................................................... ................................................ 7 .4

Ibsc`pujde

GDFWD[ ]R\WDID.................................. ]R\WDID........................................................ .............................................................. ........................................

cc

 

KDK C ]BEGDARJRDE

4 .4

Jdtdr Kb Kbjdideo \bcrce \bc rceo o kbrib` kbrib`kde kdeoey oeydd zd`de zd`de ydeo ydeo sb`dic sb`dice e `dhu, `dhu, sbtcdp sbtcdp pbrusd pbrusdadd adde e

adrus gdpdt `bjcadt sbtcdp pbjudeo kcsecs ydeo sbgdeo kbrsdceo sbldrd ibtdt. ]dgd gdsdreyd sbtcdp pbrusdadde `beoceoceide kcsecseyd kbrhdjde gbeode kdci gde gdpdt gdp dt kbrsdce kbrsdceo o gbeode gbeode pbrusda pbrusdadde dde jdc jdceey eeyd, d, `did `did pbrusd pbrusdadd adde e `b`kut `b`kutuai uaide de sbkuda prngui ydeo kbriudjctds ydeo sbsudc gbeode ibceocede, ibkutuade, sbrtd gcadrdpide njba pbjdeoode. Kdocc inesu` Kdo inesu`be, be, prngui prngui ydeo ydeo kbriud kbriudjct jctds ds dgdjda dgdjda prngu prngui i ydeo ydeo gdpdt gdpdt gcouedide sbsudc gbeode ibkutuade, ibceocede, gde adrdpde. Dpdkcjd pbrusdadde tcgdi gdpdt `bjcadt pbr`cetdde pdsdr, `did dide kbrdickdt fdtdj. Idrbed sb`dice  kdeydieyd prngui sbhbecs ydeo gcprnguisc gde jbkca `b`pbgujcide ibceocede  pdrd inesu`be. Gde inesu`be sb`dice pcetdr gdjd` `b`cjca prngui ydeo dide gcoued gco uedide ide sbaceo sbaceood od `b`kud `b`kudtt sbtcdp sbtcdp pbrusd pbrusdadd adde e kbrsdc kbrsdceo eo sbldrd sbldrd ibtdt ibtdt uetui  uetui  `b`bedeoide adtc inesu`be. \b`dice ibtdteyd pbrsdceode, sb`dice gckutuaide iudjctds ydeo `bedegdc  prngui tbrsbkut gde pbrjueyd pbrbeldedde gde pbrkdcide sbldrd tbrus-`bebrus. Hcid ibocdtde cec gctbrdpide gdjd` sudtu pbrusdadde, `did pbrusdadde tbrsbkut gd gdpd pdtt sb`di sb`dice ce iu iudt dt dp dpdk dkcj cjdd tbtdp tbtdp `beg `begbe beod odri ride de pb pbeg egdp dpdt dt gd gde e ib ibce ceoc oced ede e inesu`be. 4 .;

[u`usde @dsdjda 4. Dpd gbfc gbfcecs ecscc gdrc prns prnsbs bs gde pbrk pbrkdci dcide de prnsbs> prnsbs> ;. Kdodc` Kdodc`ded ded jdeoida jdeoida-jde -jdeoid oida a pbrkdcid pbrkdcide e prnsbs> prnsbs> 7. Kdodc`ded Kdodc`ded `ngbj `ngbj pbrkdcid pbrkdcide e iudjctd iudjctdss kbrnrcbe kbrnrcbetdsc tdsc prnsbs> prnsbs> 2. Kdodc` Kdodc`ded ded rbidy rbidydsd dsd ujdeo ujdeo prnsb prnsbss kcsecs kcsecs>>

4

 

4 .<

Wuhude ]beujcsde Kbrgds Kbr gdsdri dride de ru`usd ru`usde e `dsdjd `dsdjda a gcdtds, gcdtds, `did `did tuhude tuhude gdrc gdrc pbeujc pbeujcsde sde `didjda cec sbkdodc kbrciut8 4. Retui `beobtdauc `beobtdauc gbfcecsc gbfcecsc gdrc gdrc prnsbs prnsbs gde pbrkdcide pbrkdcide prnsbs prnsbs ;. Retui Retui `beobtda `beobtdauc uc jdeoid jdeoida-jd a-jdeoi eoida da pbrkdc pbrkdcide ide prnsbs prnsbs ydeo kdci gde  kbedr 7. ]rnsbs `ded ydeo ydeo `b`cjci `b`cjcicc vcsckcjcty vcsckcjcty tbrtceoo tbrtceoocc gbeode gbeode pbjdeood pbjdeoode> e> 2. ]rnsbs `ded `ded ydeo ydeo `b`cjcic `b`cjcic gd`pdi gd`pdi tbrkbsdr tbrkbsdr tbradgdp tbradgdp stdegdr stdegdr pbrfnr` pbrfnr`desc desc ydeo gcibegdjcide njba pbjdeoode> 6. Kbrg Kbrgds dsdr drid ide e gdtd gdtd pbrf pbrfnr nr`d `des esc, c, prns prnsbs bs `ded `ded yd ydeo eo `b`c `b`cjc jcic ic pn pntb tbes escc tbrkbsdr uetui pbrkdcide> Dpdkcjd prnsbs iuelc tbjda gdpdt gccgbetcfcidsc, pbrkdcide sbldrd scstb`dtci  gde tbrus `bebrus gdpdt gc`ujdc. Hdwdkde tbradgdp ibbed` pbrtdeydde gcdtds gdpdt sdhd kbrkbgd kbrkbgd uetui uetui sbtcdp nrodecsdsc, nrodecsdsc, tbrode tbrodetueo tueo pdgd ditcvctds ditcvctds kcsecs ydeo gcjdiuide.

 

;.; ;.;

Jde deo oidaida-jd jde eoi oida da ]brk ]brkdc dci ide ]rn ]rnsb sbss @beurut Wbeebr gde Gb Wnrn (gdjd` Odspbrz,433?;8 ?3) `beob`uidide

 kdawd sudtu pbrkdcide prnsbs ctu tbrgcrc gdrc bed` jdeoida, ydctu8 4. @beocg @beocgbet betcfci cfcidsc dsc @dsdjda @dsdjda ]rnsbs ]rnsbs Gdjd` `bjdiuide pbrkdcide sudtu prnsbs adj ydeo pbrtd`d idjc gcjdiuide ydctu pbebtdpde dtdu spbscfcidsc scstb` `ded ydeo tbrjckdt dodr  us usda dadd-us usda dadd tbrsb tbrsbku kutt gd gdpd pdtt kb kbrfn rfniu iuss pd pdgd gd nu nutp tput ut.. Ditc Ditcvc vctd tdss gd gdjd jd` ` `beocgbetcfcidsc `dsdjda prnsbs tbrgcrc gdrc8 d. Cgbe Cgbetc tcfc fcid idsc sc nutp nutput ut..  k. Cgbetcfcidsc pbjdeoode. l. Gbfcec Gbfcecsc sc ibkutu ibkutuade ade pbjdeo pbjdeoode ode.. g. Cgbetc Cgbetcfci fcidsc dsc prnsbs prnsbs ydeo `beoad `beoadscj scjide ide nutput nutput.. b. Cgbe Cgbetc tcfci fcidsc dsc pb` pb`cj cjci ci prn prnsbs sbs..

2

 

;. Cgbetc Cgbetcfci fcidsc dsc gde gde Gniu` Gniu`bet betdsc dsc ]rns ]rnsbs bs Gdjd` Gdj d` `begbs `begbsirc ircpsc pscide ide sudtu sudtu prnsbs prnsbs gdpdt gdpdt `beoo `beooued uedide ide djdt djdt sbpbrtc gcdord` djcr. Gdjd` pb`kudtde pb`kudtde gcdord` gcdord` djcr dide `b`ueoicei `b`ueoiceide de uetui `bjdiuide ditcvctds pbrkdcide sbkdodc kbrciut8 d. @beo @beocg cgbe betc tcci cids dscc pbsb pbsbrt rtdd ( pdrtclcpdets)  pdrtclcpdets) gdjd` prnsbs kbrgdsdride ed`d,  pnscsc, dtdu nrodecsdsc.  k. @b`kbrcide ibpdgd sb`ud pbsbrtd gdjd` prnsbs sudtu pb`dad`de u`u` tbetdeo sb`ud jdeoida gdjd` prnsbs gde pbrde gdrc cegcvcgudj `brbid. l. @beo @beocg cgbe betc tcfci fcids dscc cebf cebfcsc cscbe besc, sc, pb pb`k `knr nrns nsde de,, gd gde e jdeoi jdeoida da-jd -jdeo eoid ida a yd ydeo eo  kbrjbkcade dtdu tgdi pbrju (rbguegdet  (rbguegdet ) gdjd` prnsbs. g. @bed @bedwd wdid ide e su sudt dtu u ib ibrde rdeoi oidd ib ibrh rhdd ue uetu tui i `beg `begbf bfce cecs csci cide de pb pbeo eoui uiur urde de  prnsbs. b. \b`ud prnsbs prnsbs ydeo tbjda gccgbe gccgbetccidsc tccidsc adrus gcgniu`be gcgniu`betdscide tdscide sbldrd kdci  kdci  gde kbedr dodr gdpdt gcouedide sbkdodc kdade cefnr`dsc ydeo kbroued gdjd` pbrkdcide prnsbs sbldrd tbrus `bebrus.