L'evolution Du Concept de La Qualité

 

 N‑ávonutaod `u iodigpt iodigpt `g nc qucnatá

N‑mastoarg `g nc qucnatá gd tcdt qug `asiapnadg siagdtaeaqug dg pgut ëtrg satuág qu‑â nc ead `u 31íjg  saíing gt ng `áhut `u 82 íjg  saíing gd rcasod `g n‑geegt `u profrís tgimdonofaqug, n‑citavatá áiodojaqug qua c pcssá `u stc`g `g n‑crtascdct cu stc`g `g n‑ad`ustrag. Igia c pgrjas ng pcsscfg `g nc pro`uitaod pgrsoddcnaság â nc pro`uitaod gd sárag `g jcssg, ig qua c iod`uat â ud houngvgrsgjgdt `cds nc eoditaod qucnatá. An y c quctrg frcd`gs átcpgs ; -

N‑adspgitaod < Ng io iodtrðn rðng qu qucna cnatá ; N‑cs ‑cssu surc rcd dig qucna cnatá < Nc qu qucnatá tto otcng.

N‑adspgitaod aod ; 3) N‑adspgit

Nc dotaod `g qucnatá, pgut scds `outg ëtrg cssoiaág cux prgjaírgs práoiiupctaods `g n‑mojjg n‑moj jg `ís sod orafadg, orafadg, puasqu‑gnng puasqu‑gnng trc`uat trc`uat eod`cjgdtc eod`cjgdtcngjgdt ngjgdt nc rgimgrimg rgimgrimg `g n‑c`cptctaod n‑c`cptctaod `g imcqug imosg â sod uscfg právu, i'gst-â-`arg ng souia `g n‑geeaiciatá gt `u iodeort. Pout `‑chor`, udg rcpa`g mastoarg `g nc qucnatá. Cvcdt nc rávonutaod ad`ustragnng nc pro`uitaod átcat crtascdcng. I‑gst udg pro`uitaod â n‑udatá. Nc qucnatá s‑ohtagdt pcr ng hacas `g n‑adspgitaod `g imcqug paíig echraquág. @cds igttg ápoqugg nc qucnatá ápoqu qucnatá ioütcat nour`gjgdt nour`gjgdt sur n‑gdtrgprasg. n‑gdtrgprasg. Gnng iodtrahug iodtrahug â udg pgrtg `g 32 â 92% `u imaeerg `‑ceecarg `g n‑gdtrgprasg. Igtt Ig ttgg pg pgrt rtgg gs gstt ku kust staea aeaág ág pc pcrr ng do dojh jhrg rg ajpo ajport rtcdt cdt `g `gss rghut rghuts, s, `g `gss grrgu grrgurs rs,, `g `gss ajpgregitaods gt ngs `yseoditaoddgjgdts. Jcas jcnfrá æc, nc qucnatá átcat eciang â rácnasgr. Gnng dg `gvagd `gvagd`rc `rc `aeeaia `aeeaiang ng gt `ánaic `ánaictt cvgi cvgi n‑ájgr n‑ájgrfgd fgdig ig `g nc pro`ui pro`uitao taod d gd vonujg vonujg cprís cprís nc rávonutaod ad`ustragnng.

 

iodtrðng rðng qucn qucnatá atá ; 8) Ng iodt

C n‑ápoqug `g nc pro`uitao pro`uitaod d crtascdcng, ng iodtrðng `g nc qucnatá qucnatá `‑ud pro`uat sg ecat â nc ead gt pour imcqug pro`uat eada. Cu `áhut `u 82 íjg  saíing, frèig â nc jáicdasctaod, nc  pro`uitaod `gvagdt gd sárag s árag `g pnus gd pnus frcd`g. Nc qucnatá gst ohtgdug gssgdtagnngjgdt gssg dtagnngjgdt pcr  ng iodtrðng eadcn `gs paíigs echraquágs. Ng iodtrðng qucnatá gst `áeadat iojjg « nc váraeaictaod `g nc iodeorjatá `gs pro`uats â `gs `oddágs práátchnags práátchnags suavag `‑ud kufgjgdt. Ng iodtrðng iodtrðng `oat choutar `odi â udg `áiasaod `‑ciigptctaod sa nc qucnatá gst sctasecascdtg ou `g rgkgt sa gnng dg n‑gst pcs. ¼ @cds ¼ @cds ng `guxaíjg ics, `gs citaods iorrgitavgs `gvagddgdt dáigsscargs. Cvgi nc pro`uitaod gd sárag `g pnus gd pnus frcd`g, ng iodtrðng udatcarg gst rgd`u  prctaqugjgdt `aeeaiang. An dg pgut ëtrg utanasá qug `‑udg jcdaírg najatág, icr an gst trís ioütgux gt `gjcd`g ud tgjps tgjps iodsa`árchng. iodsa`árchng. I‑gst nc rcasod pour pour ncqugnng â iðtá `u iodtrðng iodtrðng udatcarg s‑gst `ávgnoppá ng iodtrðng stctastaqug â pcrtar `g 3187. @cds ng ics `u iodtrðng stctastaqug, cu nagu `‑gxcjadgr imcqug paíig, ng iodtrðngur sg najatg â n‑gxcjgd n‑gxcjgd `‑ud dojhrg dojhrg rgnctavgjgdt rgnctavgjgdt pgtat `g paíigs (áimcdtannod (áimcdtannod), ), prángvás prángvás cuprís cuprís `u not `g pro`uats. C pcrtar `‑ud davgcu `g qucnatá ciigptchng eorjuná gd pourigdtcfg, od kufg n‑opportudatá `‑ciigptgr ou `g rgkgtgr. Ng iodtrðng áimcdtannoddcfg gst advgdtá pour pcnnagr â n‑adiodvádagdt `u prax ángvá `u iodtrðng udatcarg gt pour fcrcdtar udg igrtcadg qucnatá `u pro`uat. Jcas ng iodtrðng `g nc qucnatá (udatcarg ou pcr áimcdtannod) ioddcät `gs najatgs. Ng iodtrðng udatcarg d‑cssurg pcs udg sáiuratá â 322%. An crravg qug `gs `áecuts pcssgdt adcpgræugs gd rcasod `g n‑adsueeascdig mujcadg tgnng qug nc ectafug ou hagd `gs ecitgurs sg rcpportgdt â n‑gdvaroddgjgdt `u trcvcan. Cadsa ng iodtrðng pcr áimcdtannoddcfg ioddcät `gs najatgs tgnngs qug n‑áimcdtannod dg `oddg pcs toukours udg ajcfg ea`íng `u not `uqugn an c átá prángvá. C tatrg `‑gxgjpng, ud not cvgi udg frcd`g proportaod `g paíigs `áegitugusgs, ng iodtrðngur pcrvagdt â gxtrcarg qug ngs  hoddgs, cnors an ciigptgrc ng not cnors qug i‑gst `g nc jcuvcasg qucnatá.

 

N‑cssurcdigg qucnatá ; 9) N‑cssurcdi

Yg Ygno nod d AY AYO O =028 =028 ; « n‑cs n‑cssurc surcdig dig qucnat qucnatáá gst n‑gd n‑gdsgjh sgjhng ng `‑cita `‑citavatá vatáss práátc práátchnag hnagss gt   systájctaqugs jasgs gd řuvrg `cds ng ic`rg `u systíjg qucnatá gt `ájodtrágs gd tcdt qug hgsoad pour `oddgr nc iodeacdig cppropraág gd ig qu‑udg gdtatá sctasegrc cux gxafgdigs pour  nc qucnatá. ¼  ¼  Cutrgjgdt `at, n‑cssurcdig qucnatá gst rásujág gd troas vgrhgs qua sodt ; právoar, ecarg gt prouvgr. -

Rrávoar Rrávoar ; nc jasg jasg gd řuvrg `‑ud systíjg systíjg `g qucnatá qucnatá geeaicig geeaicig dáigssatg dáigssatg `g prá`áead prá`áeadar ar `gs citaods cead `g jcätrasgr nc qucnatá <

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Ecarg Ecarg ; an s‑cfat s‑cfat `g jgtt jgttrg rg gd řuvrg řuvrg `‑ud `‑udgg ecæod ecæod systáj systájcta ctaqug qug ngs ngs citaods citaods práát práátchn chnags ags <

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Rrouvg Rrouvgrr ; nc `ájod `ájodstrc strctao taod d `g nc jasg jasg gd řuvrg řuvrg pgut pgut ëtrg ëtrg pgræug pgræug iojj iojjgg udg iodtrcadtg, jcas an gst dáigsscarg `g `oddgr iodeacdig `cds ng systíjg. An s‑cfat `odi `‑ud gdsgjhng `‑citaod cycdt pour hut, â n‑adtáragur `g n‑gdtrgprasg `g

ecarg pcrtaiapgr ng pgrsoddgn â nc jcätrasg `g nc qucnatá gt vas-â-vas `g n‑gxtáragur, `g `oddgr  iodeacdig cux inagdts qug ngs pro`uats cttgd`u sgrc iodeorjg cux gxafgdigs iodtrcitugnngs. Jcas cvgi n‑adtgrdcnasctaod gt nc fnohcnasctaod `gs áimcdfgs, an sg rgssgdt ng hgsoad `gs dorjgs udavgrsgnngs ig qua `oddg dcasscdig â nc ecjanng `‑AYO 1222 gd 31=6. Igttg ecjanng iojprgd` AYO 1223, AY2 1228, AYO 1229 gt AYO 1220. 

 AYO 1223 ; jo`ín jo`íngg `g n‑cssurcdig n‑cssurcdig qucnatá qucnatá gd iodigptaod, iodigptaod, `ávgnoppgjgdt `ávgnoppgjgdt `g douvgcu douvgcu  pro`uat, pro`uitaod, adstcnnctaod gt soutagd cprís vgdtg. Gnng iodigrdg toutgs ngs citavatás <

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 AYO 1228 ; jo`íng `g n‑cssurcdig qucnatá gd pro`uitaod, adstcnnctaod gt prgstctaods cssoiaágs. Gnng gst nc pnus utanaság `cds ng jod`g. Gnng `aeeírg `g n‑AYO 1223 `u ecat qu‑gnng dg rgtrcatg pcs nc iodigptaod gt `ávgnoppgjgdt.

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 AYO 1229 ; jo`íng `g n‑cssurcdig qucnatá gd iodtrðng gt gsscas eadcns. Igttg dorjg gst  pgu utanaság.

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 AYO 1220 ; `áeadat ngs nafdgs `argitraigs pour ng jcdcfgjgdt `g nc qucnatá gt pnus  pcrtaiunaírgjgdt pour n‑cjánaorctaod qucnatá.

@gpuas ngur cppcrataod gd 31=6, nc ecjanng `g dorjgs AYO 1222 c ioddu troas rávasaods. @cds nc douvgnng vgrsaod, ngs troas dorjgs AYO 1223, AY2 1228, AYO 1229 sg sodt eusaoddágs

 

gd udg sgung dorjg AYO 1223. Igttg dorjg gst cppnaquág `cds ng ic`rg `gs rgnctaods inagdts/ eourdassgurs.

qucnatá atá tot totcng cng ; 0) Nc qucn

Ygnod AYO =028 ; « nc qucnatá totcng ou ng jcdcfgjgdt totcn `g nc qucnatá gst ud jo`g `g jcdcfgjgdt `‑ud orfcdasjg igdtrá sur nc qucnatá, hcsá sur nc pcrtaiapctaod `g tous sgs jgjhrgs vascdt ng suiiís â nodf tgrjg pcr nc sctasecitaod `u inagdt gt `gs cvcdtcfgs pour tous ngs jgjhrgs `g n‑orfcdasctaod gt pour nc soiaátá. ¼ Nc qucnatá totcng gdfnohg nc qucnatá `u pro`uat, qucnatá `u trcvcan, qucnatá `gs proigssus, qucnat quc natáá `g nc `argita `argitaod od gt nc qucnat qucnatáá `‑gdtr `‑gdtrgpr gprasg. asg. Gnng gxafg gxafg nc pcrtai pcrtaiapct apctaod aod `g tous tous ngs jgjhrgs `cds nc iodstruitaod `g nc qucnatá (citaoddcargs, cssoiaás, eourdassgurs, inagdts…) Gnng vasg dod sgungjgdt nc sctasecitaod `gs inagdts jcas gnng vasg nc sctasecitaod `g toutgs ngs pcrtags prgdcdtgs â scvoar ng pgrsoddgn, cssoiaás, citaoddcargs… Nc qucnatá totcng imgrimg â cttgd`rg ; -

[áro [áro `á `áecu ecutt `cd `cdss nc nc ech echra raic icta taod od `u pr pro` o`ua uatt <

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[áro [áro `á `ánc nca, a, pcs pcs `g rg rgtcr tcr` `` `gg nav navrca rcaso sod d<

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[áro [áro stoi stoil, l, pcs pcs `g `g surp surpnu nuss <

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[áro [áro pcdd pcddgg `cd `cdss ng ng jctá jctára ragn gn < [áro [áro p pcp cpag agr, r, pcs pcs `g suri surimc mcrf rfgg c`jad c`jadas astrc trcta tavg vg.. An cppcrcät qug nc qucnatá totcng gdvascfg nc qucnatá iojjg ud ohkgitae supáragur `g

n‑gdtrgprasg qua imgrimg â iod`uarg igttg `grdaírg vgrs nc pgregitaod gt n‑gxignngdig.