Lifestyle Elementary Workbook

English for work, socializing & travel

Elementary UUorkbook

Louis Harrison

« it i l i

PEARSON

DHS9

C om munication strategies

in te ra c tio n

Personal information p5

Requesting p6

From start to finish

Special occasions p8

Showing interest p10

Are you a people person? p11

Jobs and people p13

Same or different? p14

Choosing a candidate p15

Tellinq the time p19

Ways of saying 'no' p18

Arranging to meet P19

Time of your life p21

Offering help p22

The best way to help? p23

Asking for help p26

Welcome to the trade fair p27

Making suggestions p30

Asking about products p31

Giving instructions p34

Surviving in a strange city p35

U nit

Grammar

W ord focus

1

Present simple be

Arrivals

P7

p4-7

2 Getting together

p8-11

Present simple 1 P8 Present simple: questions p9

3

Present simple 2

A dream job

p12-15

m like, love and hate p13

4

Adverbs of frequency p16

We're all different

p16—19

5 Time of your life

Getting together after work p9

Prepositions of time p17

Comparative adjectives p20

p20-23

Superlative adjectives p2"Hf ; * - ’• .• :

6

there is / there are p24

Prepositions of place p25

p24-27

Imperatives p25

Directions p25

7

Countable and uncountable nouns P28 some and any p29

Food and drink p28

Modal verbs: can, have to, should p32

Health problems p32

You are here

Buying and selling

p28-31

8 A question of survival

p32-35

Modal verbs: question forms p33

Describing products p29

Means of transport p35

\

Unit

Grammar

Word focus

Communication strategies

Interaction

9

much / many, a lot o f/ lots o f p36

Home sweet home p37

Reactinq to news p38

On the move p39

have got, need, need to p37

Our space, our lives p37

10

Past simple be p40

Telephoning p42

Finding solutions

too + adjective / not adjectivè + enough p41

Something is not right p42

[ Customers' expectations p43

Qualifications p46

Asking questions p46

Completing a CV p47

Present trends p49

What do you call it? p50

Company presentation p51

Money p53

Responding p54

Investing money p55

Personal development plan p56

Makinq it better p58

Cooperating and competing p59

Emergency services p61

Checking information p62

Life experiences p63

Time expressions for the future p67

Explaining needs p66

Planning a trip p67

Favourite places p36-39

r p40-43

Past simple 1 (regular verbs) p44

11

Turning points p44-47

Past simple 2 (irregular and questions) p45

12

Present continuous p48

Getting away!

Present continuous or present simple? p49

1 p48-51

will for predictions p52

13 Money matters p52-55

First conditional : p53

I 14 Teamwork

Future plans: going to p56

I p56-59

to or -ing? p57

15 What an experience! p60-63

¡1(6 Take a break I p64-67

play, go or do? p57 Present perfect p60 Have you e v e r...? p61

Future arrangements (present continuous) p64

Film and music p65

Relative pronouns: who and which p65

Audio scripts p68-72

Answer key p73-80

I ( j j Personal information

Q Communication strategies Requesting Q Interaction From start to finish

Arrivais a

S Read the business cards again and complete the sentences with a / an or (no article).

Match the companies with the countries.

1 Sony_____ fopan_____ 2 Reebok_______________

1 Jalal is

3 BMW_______________

2 Yoshi is________journalist.

4 A pple_______________

an,/ -

Indian. \

3 Jalal is________ events manager.

5 Armani_______________

4 Gabriella is ________Hungarian. 5 They are n o t________ fashion models.

6 They are all a t________ fashion show. Q Write questions using the prompts below. 1 Anna / Istanbul? Is Anna from Istanbul? 2 you / model?____________________

I

3 your office / Germany? 4 this / your / business card?______ ' 5 they / interested / sport? _________

\

S Answer the questions in exercise 4 using short forms. □

1

Read the business cards. Are these sentences true (T) or false (F)?

1 ® _________No. she isn 't 2 ®

i.

_____________________________

Jalal is from India.

CD

2 Yoshi is a reporter.

CD

3 (ZD_____________ __

3 Sam isn't a designer.

( ~)

4 (Z )__________________ ___________

4 Gabriella's email is [email protected].

5 ® __________

( )

Gabriella Szabo Clothes desiijljF

Fashionclolies 36122Ç6544 email: szabo.ga|pfc.hu

^ . S jQ iS b L i , w . , . ...... (C~]

m

' 7

' photographer

Snapshots Orchard Roadft^^PporS’ ÊÊ tel: 00 65 “J l email: [email protected]

Write the numbers in full.

1 100

3 100,000.

2 1,000 .

4 1,000,000.

Q j Match the numbers with the information. age

credit card number

postcode

address

date of birth

mobile phone number

02/ 11/1988 4567 3321 7769 5511

£ ] Read the text in exercise 3 again and match the two parts of the sentences. a is good when your car 1 Keeping important numbers breaks down. on your phone

Read the text and match the headings with the paragraphs, a Broken down b Not on time c I'm ill

2 You can cancel your credit card

b can stop a lot of stress.

d No money

3 A doctor

c with the credit card company number.

Four numbers to save! So you're good at remembering dates and numbers? Really? In some situations, keeping some numbers on your mobile phone can save us time, money and stress. Take ten minutes and put these numbers in your phone.

»

4 The car rescue service

d can help you when you are feeling ill away from your home town.

Complete the conversation with the words in the box. phone number password email address date of birth mobile phone number

Losing a credit card is very bad news. With your credit card company's number you can cancel your card before you have any more problems.

Customer assistant: Thank you for your order Ms Hand. Can I take a few more details from you to complete the order?

2

Customer assistant: What's yo u r 1

When your car breaks down, you need to call your car rescue service. This is a number for every driver to keep on their phone. 3 Are you late for work again? Make sure you have a friendly workmate's number. They can help your office plan to do anything important while you're away. He or she is the person with all your health details. They can help you when you aren't feeling well or something really bad happens when you are away from your home town.

Leila: Leila:

Sure. ?

It's Ankara - that's 0312 and the number is 351 4022.

Customer assistant: And can I take your 2 Leila:

too?

Yes, that's 312 255 4121.

Customer assistant: Let me just say that back to you - 312 255 4121. Leila:

That's correct.

Customer assistant: And vour 3 Leila:

?

It's [email protected].

Customer assistant: Thanks. Can I have vour 4 Leila:

?

Yes, it's the second of February 1992.

so when Customer assistant: And finally, can vou think of a 5 you call again we can find your personal details quickly. Leila:

Let me th in k ... my password is Leila92.

B

C Communication strategies

B

Requesting

* 2 Listen and match the conversations with the pictures.

Conversation 1

1 Could you take me to the airport?

Conversation 2

2 Can I have your name?

Conversation 3

E l W Listen again and complete the conversations. Conversation 1 Hello, where to?

Maria:

1

Taxi driver:

The Vacation Inn Hotel. There are two of them 2 tell me which one?

Maria:

Two o f them? Oh dear. I don't know - I'm going to a conference there.

take me to the Vacation Inn Hotel, please?

Taxi driver:

3

Maria:

That's a good idea. Oh, I don't have my mobile. 4 call with vour phone?

call the hotel and find out?

Er, well OK. Here you are.

Conversation 2 Maria:

Yes, I am - I'm one of the key speakers.

Conference registrar: OK - 5 Maria:

tell me your name? sian the Conference Speaker list here, please?

Sure.

Conference registrar: Thanks. R ight-that's all finished. Maria:

Great. 7

have my reaistration badae. please?

Conversation 3

o

6 Could I see you later? 7 O f course, it's 01457 866323.

8 Sure. Which terminal?

Now match the requests and responses in exercise 4 to make mini-dialogues. Put the responses and requests in order.

1 o f / I / c a n / a / water / please / alass / have

3 move / w e / could / our / to / Tuesday / meeting 4 can / something / ask / you / 1

I'm Maria Hopkins.

Conference registrar: 6 Maria:

4 O f course. I'm Steve King.

o O CD CD CD CD CD CD

2 to / you / me / later / could / ask / John / meet

Hello.

Conference registrar: Good morning. Are you here for the conference? Maria:

3 I'm sorry, I can't. I'm washing my hair.

5 Can you say that again?

Taxi driver:

Taxi driver:

Q W rite if the sentences are requests (RQ) or responses (RP).

Shop assistant:

Good evenina . 8

Maria:

Yes, I'm looking for a present for my son.

Shop assistant:

OK.

Maria:

9

help you?

look at that book there, please?

Shop assistant:

Here you are.

Maria:

Oh, that's nice. 10

Shop assistant:

Yes, o f course.

vou wrap it for me. please?

5 Marta / please / you / give / this / to

/ could

D| ^ Q

Complete the crossword using the clues and the words in the box below.

Complete the table.

Country

Nationality

Russia

1 ______

Canada

2 ’

3

Irish

Spain

4

5

Chinese

Oman

cafeteria surname battery drop receptionist company espresso

1 an organization that makes or sells things 2 a small cup of very strong coffee 3 when something falls out of your hand, you________ it 4 someone who works at a desk near the entrance of a hotel 5 the name you share with other people in your family

Portugal 7_ _ _ _ _

Pakistani Q

o

Interaction From start to finish

6 an object that provides the electrical power for a mobile phone 7 a restaurant where you collect your own food and take it to a table to eat it

Match the jobs with the descriptions. driver make-up artist designer hairdresser bodyguard journalist model photographer

This person ...

1 protects other people. 2 takes pictures._______ 3 wears clothes in fashion shows. 4 works for a newspaper or magazine. 5 puts cosmetics on people.________

6 draws fashionable clothes.________ 7 cuts people's hair.________

8 takes people by car.________ Complete the text with is or isn't in each gap.

Fam QusJiusbcm ds......... Dan Elson 1_____ _ from*Australia, but he 2 ^ **-' from Perth, like Hs wife Pamela. Dan 3______ a fashion'hairdresser - he 4__ ___ interested In fashion andl he 5'2____ very good at •\hfs job. Dan and his wife^iamela often work together and they fc 6 often both in the same place at the same time.Dan 7* a very busy person but he 8 as busy as his wife. * Pdiffela often works long' hours and at home Dan _____ fhe jSerson who cooks dinner and washes up. Dan says 'People think »watching TVJo.__________________ my favourite thing, but it n £___ - myLfavourite thing 12______ looking after Pamela/

n

Present simple: questions

Q Communication strategies Showing interest H Interaction Are you a people person?"

Getting together D

Match the words with the pictures. thanksgiving

engagement party

3

2 _________________

1

a

1 Americans celebrate the President's birthday.

CD

2 Workers have a long weekend.

CD CD CD

4 People watch Thanksgiving parades.

housewarming party

4 ___________

Q j Complete the sentences with these words.

Read the text and tick ( / ) the things that happen at Thanksgiving.

3 People eat roast beef.

birthday party

make wear takes lasts happens carry think

Thanksgiving Thanksgiving takes plate on the fourth Thursday o f November and usually lasts aroufid four dafs. Schools have a four-day ©r five-day holiday andjiworkers have Thanksgiving and another day as a holiday. Thcfnksgiving Eve, the night befoi'e Thanksgiving, is a very busy night as college students,Cprrie D a ^ JSme to theij families a$d have reunions with their friend's. People prepare a big»0 eal for families and friends orr'Thanksgiving to remember a meal in 1621 with the first European and Native Americ&ns. Before the meal people s^iy %s;||irt prayer then eat fo 8|buu 03. 0abi| noA :anjj_ 9 •s6u|ssojd }b pBOJ 9 L)i ssojdb >||bm 01 0abl| noA :©s|B-| g •spuauj. ©sop A|uo 'sj©6ubjjs 6 ni| i,up|noijs noA :©s|Bj p

‘iiiq

%ol

punoje A||Bnsn 'siuBjnBisaj ui sdii ©a¡6 p|noijs noA :8S|B-j £ •siuBjnBis©j pus S0J.BD ui ©>|Oujs louuBD noA :©njj_ 2 ©uoAisa© o; o||0L| Abs }.,up|noi|s noA :©s|B-j

1

«

¡ f jj much / many / a lot o f I lots o f H have got, need, need to Q Com m unication strategies Reacting to news Q

Interaction On the move

>

Favourite places fì much / many / a lot of/ lots of Q

Match the words with the definitions. Architecture

Climate

Culture

Nightlife

1 all the entertainment that is available in the evening in a to w n _______ 2 the style and design o f buildings_______ 3 the typical weather conditions in an area_______ 4 the ideas, behaviour and beliefs o f a society_______

B Read the city guide and complete the article with the headings in exercise 1 .

The UK's third most visited city It’s title home o f the world’s richest football club, it started the industrial revolution, it has the UK’s largest university and it’s the third most visited city in the UK with over 900,000 international visitors a year. Where is it? Manchester! I

fjjjg Complete the questions with many or much. 1 H ow ________ people visit Manchester from overseas each year?

i_______

2 H ow ___

Manchester has a lot o f 19th-century buildings - they were old warehouses but are now fashionable flats. There are also lots o f modem buildings like the Lowry Centre and Urbis, the museum o f city life.

3 H ow ___

restaurants and cafés are on Canal Stree

4 How

does it rain in Manchester?

2

. *

The city is not only famous for its football teams Manchester United and Manchester City - it has many wonderful art galleries and museums like the War Museum. Manchester is also known for its music - much o f it from groups like Oasis, the Smiths and New Order.

. museums does the article mention?

Q Read the article again and answer the questions in exercise 3.

1

3 _____ _ ®

But it is not only well known for its many cultural attractions. Manchester is famous for its cinemas, theatres, and other things to do in the evening, with several restaurants and cafés along Canal Street. 4

Many people remember the city for one thing though - the rain. The city is warm in summer and cold in winter, with a lot o f rain - 806.6 millimetres a year on averagé. This doesn’t stop the people and students in Manchester having a good time though!

o

a

Complete the sentences with many, much, a lo t or lots of. 1 There are_________ students where I live.

2 Does it usually rain s o _______ here? 3 How_______ does a taxi cost to get to Canal Street? 4 I don't know_________about Manchester. 5 What

people! I didn't know there were so Manchester City supporters.

8 have got, need, need to Q Put the letters in order to make words and write them inthe correct column.

Our space, our lives Most of us live and work in spaces that are nqlgveiy well organized. But where we are affects how we feel. When \fte organize our ; spaces better, we can improve our lives. The (Chinese philosophy of Feng Shui says we need to organize our living and working ¿spaces to help us feel and work better. ‘ V r With Feng Shui we need ¡to think of spaces as places on a m&p, known as a 'bagua' map. Each part of the map has nine areas¿f life: health, reputation, friendship, creativity, travel, career, knowledge, family aFp prosperity. When you have money problems for example, you need to'think ; about the prosperity area - you. need to have water and wdbd in this area. Where you,put your furniture affects the flow of energy in the house or office. Here are some tips for your office: ys

rrromi amarhicr koeroc rardoweb asfo wcmoarvie aridshshew turacnis urg

bedroom

kitchen

living room

E l Match the words with the definitions. prosperity

a

reputation

b

a liquid harmony

c when people are not arguing or fighting

¡Creativity

d when people have a lot of money

flow

e ideas about life and how people should live

philosophy

f

• If you've got lots of furniture, you need to leave space between the tables and chairs. |

something Q

• Don't put your desk with your back to the d o o r-y o u need to face the door.

Read the article and tick ( / ) the true sentences.

1 We can make our lives better by organizing where we live

o

2 A house has eight areas in Feng shui.

O

• Have you got a picture of a lake or the sea? Put thi^ on your office wall.

3 Furniture can stop the flow of energy.

Ü

• If you've got a plant, put this in your office.

4 People with organized spaces have a lot of stress.

o

EvenJor people who don't believe in Feng shui, it shows that people who have got clean arid simple Workspaces have less stress, can think more clearly and be more productive.

Reputation Red (Fire)

Q j Read the article again and complete the sentences with have got, need or need to. 1 To work and feel better w e _______ organize the areas we live and work in. 2 People who don't have enough money think about the prosperity area. 3 Good areas of prosperity_______ a picture of water on the wall. 4 In rooms th a t_______ a lot of furniture, you_______ a lot of space between the furniture. 5 You___ door.

put your desk in front of the

Career Black (Water)

a

C Communication strategies Reacting to neuus Q j Complete the sentences with the words and phrases in the box. trade show

exchange visit

rude

Q | $) Listen again and choose the correct word to complete the sentences. Conversation 1

vegetarian

1 Jane doesn't eat any meat, she's_______ . 2 Are you coming to th e _______next are showing their products there.

month? Lots of companies

3 I'm going to work at our office in Japan, and a Japanese employee is coming here - it's an_______ . 4 You're not polite at all, you're a very_______ person!

Tanya:

Look at this.

Steve:

What?

Tanya:

Come here and look.

Steve:

That's 1 cool / nice / great! What is it?

Tanya:

It's my new PC.

Steve:

Where did you get it?

Tanya:

Well, when I went on the exchange visit to the Japan office, they took me to a trade show.

Steve:

That's 2 cool / interesting / great. So you got it at a trade fair?

Tanya:

Sure - direct from the manufacturer so it was cheaper than normal.

Steve:

Well done - nice laptop.

fjjjjl Match each phrase with one of the pictures.

1

abought a new computer CD

2 a

b broken my computer CD

cleaned his car

CD

b crashed his car

CD

3 a lost her sandwiches

CD

b likes her sandwiches

CD

Conversation 2 Sofia:

Francesco, you look a bit down, what's going on?

Francesco: It's my car. Sofia:

You've finally cleaned it?

Francesco: Don't joke. Sofia:

Oh, what happened?

Francesco: I crashed it into the back of another car. Sofia:

Oh, that's 3 cool / terrible / too bad!

Francesco: And the other driver was very rude to me. Sofia:

Oh dear.

Francesco: He said I should take my driving test again and to get on the bus in future. Sofia:

That's 4 wonderful / terrible / too bad there was no need to be rude.

Conversation 3 Caterina:

Turgut, have you seen my sandwiches?

Turgut:

Uh, they were on your desk.

Caterina:

Oh, it's OK - found them, they were on my chair.

Turgut:

That's 5 a shame / wonderful / lucky.

Caterina: v' l can't eat the food in the café - it's all meat, and I'm vegetarian. Turgut:

That's 6 great / terrible / too bad. But it is healthier to be vegetarian.

Caterina:

And cheaper.

a Decide which response is for good news (GN) or bad news (BN). 1 That's too bad._______ 2 That's nice._______ B > $ 14-16 Listen and tick ( / ) the situations in exercise 2 you hear.

3 That's interesting._______ 4 That's wonderful!_______ 5 That's terrible!_______

6 That's great._______ 7 That's cool._______ 8 That's a shame. 9 That's lucky.___

D ^

Interaction I On the move

Q j Find words in the wordsearch for these definitions. 1 very, very good

Read the article again and choose the correct options below.

2 doing well

1 The company makes things for the garden / kitchen / garage.

3 different levels in a building

2 The company director also designs products / works in the factory / comes from Lyon.

4 to say you are not happy about something 5 apartments

3 IFD is a(n) local / national / international company.

6 area away from the centre of a city

N

N

V

Options

A

1 Move the factory to Asia and keep the design , office in Lyon - IFG can make their products a lot! cheaper.

A

O

o

M

M

( 3 IFG have three possible options for relocation but it is not an easy choice. Match each option (1-3) with a problem (a-c).

2 Build a new factory - a lot of the IFG employees are good workers and work well.

A

3 Move the office and the factory to Asia. Problems

M

M A

Q

a Many customers buy IFG products because itfs a French company. Moving production from Lyon could decrease sales.

T

U

Match the words with the definitions.

1 design

a a group of people who work together

2 team

b how well made something is

3 quality

c something that is made and sold by a company

4 product

d the way that something is planned or made

b Communication problems - the company has a lot of products and they can't control production so well. c It's expensive to build a new building and there isn't a lot of land in Lyon.

Q Read the article and decide which is the best title, a Well designed! b Too successful! c Moving your company

French industrial design company fFG is very ’ successful - it has many products and a lot of orders. The company started in a small factory in Lyon making things for the kitchen to a much better standard than the other companies. Jean Michel, the director of the company is also a designer and all IFG’s products are of excellent quality. IFG is now a multinational company but it is still in the same factory - there are too many products for the warehouse, and there are a lot of machines, but IFG needs more. Finally, the design team is getting bigger and there are too many people in the design office. And this is the problem - IFG is too successful.

o

I Q Past simple be . { j too small / not big enough Q Communication strategies Telephoning Q Interaction Customers' expectations

Finding solutions □

Read the news stories and answer the questions.

Q Find the words in the stories in exercise 1 for these definitions.

1 a flow of water that you stand under to wash your whole body_______

2 how you feel if you like being somewhere_______ 3 to say that you are not satisfied with something or not happy about something_______ 4 unhappy because something good that you expected did not happen_______ B

Holiday horrors! ■ - w.

'.

•: * * : :

- t ‘ •

N 6w y ,b u iit

That’s entertainment

’ ■

When the Royal Hotel said there 1________ lots of things to do in the evening, it 2________ a lie. There 3_______a 200-person restaurant just under the guest rooms, so the guests 4_______able to sleep.

When the Hdtfel Guzel advert said it was a comfortable, newly built hotel, it was true. So new that when hotel guests arrived they found that half ■ .of’fie hotel wasn’t built and.}he,builder^ were on.$ite doing work on it., > They couldn’tcomplairi because?the reception wasn’t ready.

Expensive phone call

N d w h e re rte a rth e b e a c h

B

Complete the stories with was(n't) or were(n't).

Fran Riley arid her 65-year-old husband were very happy to read that

When Mr Yu found his mobile phone 5________out of power, he decided to use the phone in his hotel room. He didn’t know that the price 6______ three times more than normal and that international calls 7_______five times more. When he got the phone bill at the end of his stay, he 8_______very happy.

their hotel was near the beacli because they couidn’t walk very far. When they arrived they were disappointed - they found the hotel was half a kilometre from the beach and there weren’t any.buses,to take them there. D ry ro o m s

:When the temperatures were 38° C. in Tunisia last summer, Carlos Otaves felt like a shower. But-when he went tb his fobm there wasn’t any water - not to wash, not to drink. The golf coarse near the hotel used all • the water the day befdre so there Wasn’t p y for the hotel guests:

Q

Read the sentences and correct the mistakes.

1 A Were you in Wales yesterday? B Yes, I were._______

2 The receptionists at the Victoria hotel was very rude.____ 1 Was the Hotel Guzel new?________

3 Sorry, could you say that again? I were in the other room.

2 What was the problem with the hotel?_______ 3 Why were Fran Riley and her husband happy to get a hotel near the beach?_______ 4 How far from the beach was the hotel?_______ 5 How hot was it in Tunisia?_______

6 What was the problem with Carlos's room?_______

m

4 I weren't late for the meeting again, was I?.

IO too small / not big enough Q

Match the words with the definitions.

Q

Write sentences fo r the pictures using too ... or

n o t... enough.

1 shipping

a a machine which makes the air move so that you feel less hot

2 instructions

b something you use to control a piece of equipment from a distance

3 wemote control

c information that tells you how to do something

4 fen

d sending goods a long distance, or the cost of doing this

Q Read the review and choose the product the reviewer 'bought. ^notocopier television internet connection air conditioning

TG Moda Rating Reviewer Johnny Toobad ;\ was very excited abort this product as we use it every

day and we needed another quickly because the old •one was broken. I ordered it for the next week, but fie : shipping was: very slow and it came three weeks later big items take a long time to ship but this was not fast ^enough at all. We opened all the windows for more air and used a fan -b u t the fan wasn’t strong enough, and it was too hot with the window open. So when the TG Moda arrived, everyone in the office was really happy. But it wasn’t so simple - the instructions weren’t clear enough-we needed to guess how to use it. When we ¿got it to work, we found that it was too small for the office ; - it didn't cool the air enough, it wasn’t quiet enough and the remote control didn’t work very well. So the office is still too warm, the air conditioner is too noisy and too

;

slow and we can’t control it properly.

Q

Read the review again and complete the sentences.

Use too ... / n o t... enough and these words. quiet

complicated

late

big

cool

1

2 weak

3

__________________________________________________

4

__________________________________________________

1 The item came 2 The fan was_______ . 3 It was_______ with the window open.

Q Correct the mistakes in the sentences. There are tw o mistakes in question 3. 1 This tea is too sweet for me - there's much too sugar in it.

4 The instructions for the product w ere_______ . 5 It was_______ for the office space.

2 I'm sorry I'm late - the taxi driver wasn't enough fast.

6 It was too noisy to work because it was_______ .

3 I want to make a complain about the service in this restaurant. It's not enough fast - my food was cold.___

B

C. Communication strategies j Telephoning Q

Choose the correct definition for the words.

1 reduction a money that is given back to you in a shop because you are not satisfied with what you bought

Q 3^) 17 Listen to the conversation and choose the correct answer. 1 Where is Stanley from? a Melbourne

b when the amount or size of something becomes less

b Canberra

than it was before

c Sydney

2 delivery

2 W hat does he have a problem with?

a something that is made and sold by a company

a mobile phone

b

b camera

when someone brings something to your house or office, for example letters or things you have asked for 3 result

c laptop 3 W hat does the customer service assistant ask Stanley for?

a something that happens because of something else

a his order number

b the answer to a difficult question or problem

b his telephone number

4 mistake a something that is not correct

b a piece of information that you send or give to another

c his credit card number

4 W hat does the customer service assistant promise to do? a replace it

person

b repair it Q Now match the words below with the definitions you didn't use from exercise 1 .

1 solution_______ 2 message_______

c refund the money 13 Listen again and tick (✓) the things in exercise 3 tha t the customer service assistant does. greet / get to know the customer

o

ask fo r more information

o

give them something

CD

B Read the text and choose the correct answer according to the article.

apologize

O

1 Unhappy customers send a complaint to their boss / te ll other people.

suggest a solution

O

thank the customer

O

say goodbye

o

3 refund_______ 4 product_______

2 If a customer is unhappy you should give them something free / te ll them to speak to your manager. 3 The best way to deal with an unhappy customer is to listen but don't adm it you made a mistake / listen and say you're sorry.

When a customer isn't happy with your company's service how many people do they tell? A t least three other people. Customers like companies to treat them as individuals. When you talk to customers, ask them their names, talk about the weather, let them feel they know you as a person. Try to give them more than they ask for - a price reduction o r free delivery on a product. A nd apologize when you make a mistake. Listen to the problem and ask for information about it, find a solution and thank the customer fo r phoning —try to find a successful result and always remember thé other three people your customer will talk to after the call.

El ■

Interaction Customers' expectations Match the two parts of the quotations about customer service.

^ ■ e customera

2

depends on the quality o f our people.

Customer service is not a department,b

is better than well said.

■ The quality of our work

it's an attitude!

m »Veil done

is king.

S W IM M IN G POOL CLOSED 20 0 R e a d the letter and tick (✓) the things above that Daniella is complaining about.

3 Ü Q

Read the te x t again and answer the questions.

1 What isn't Daniella satisfied with? a the sports club b the sports club instructor c both

fear Customer Services, ft* 20 th February I bought a month pass I your sports club in Bournemouth for ■35.6 0 . The pass included the gym, Kinmingbaths and the tennis court and vas for one month. ■ am' very disappointed because the Service was not satisfactory. In your advertisement, you said the club is open from 8 a.m. to 11 p.m. every day. When I tried to go into the gym on Sunday at 110 .30 , the gym instructor stopped me and ysaid it was time to close. Then he asked [me why I wasn't at home at that time of night - very rude. fThe swimming pool is closed for repairs so Hi cannot go swimming and the locks on the r gym lockers are broken so it is not safe r to leave things there. When I asked the I instructor about it, he told me to leave I my things in the car. [ What a rude sports instructor in a rubbish • Sports club. I want my money back by the I end of the month.

2 When did the gym close? a late b early c on time 3 How was the instructor's behaviour? a rude b polite c kind Q

Read the advice and tick (✓) the things Daniella does.

ompiaining

Vcxj .are.ttB customer and you have lig h ts-^yo u ’re ' not satisfied with soiriethjng.'tell someone.- Wheh.yoj Write your letter... ■. | '• >> •-»I • 1 "keep it short i - 7' 2.: bebofea •

. V

3* say. what you want to happen' 4 say when you want it td happen

;Yours,

•

_ _\

Remember- the customer.is.always right!', -■

V f t v d d le i F o x tc v i

Daniella Foxton □ Read the last paragraph o f Daniella's letter again and rewrite it in more polite language.

D

Past simple 2

B Communication strategies Asking questions f g Interaction Completing a CV

Turning points 0

Read the text again again and answer the questions.

Match the stories with the questions.

1 Who was your favourite teacher?

1 What did the Steiner school try to develop?_______

2 Which subject did you enjoy most?

2 Why was Ms Bingham busy? •

3 Which was your favourite school?

3 What did the writer in C discover? Q

Complete the sentences with words from the texts in exercise 1.

1 Mathematics, art, drama and geography are all school _______ . 2 Not more essays! I've got so much _______today. 3 The school_______ is blue and yellow. 4 James studied at Oxford and Yale - he had a very good ________ . 5 The teacher who manages a school is the ________of the school. Match the time expressions in the box with the dates. When I was young, I ; (Study) at two or three different schools. The school I liked most was a Steiner

yesterday morning last week the day before yesterday the week before last last month

school - the teachers 2 ________(try) to develop the whole child - we learned languages from an early age, we 3 _____ (listen) to music and 4 ________(dance) during classes. It was very interesting, we didn't have any school uniform and we did n 't have any tests.

2 Friday 3rd ^______

B

4 Wednesday_____

When ,l 5 ___ always 6 ___

(want) to talk to someone at school, I (ask) to talk to Ms Bingham; She often

7________(help) me with my hom ew ork^nd when I felt a b it sad, she listened to me even though she was a very busy person - she was the school head teacher. She was interested in the education o f all the students and 8________(call) alljof us by our first name.

C I wasn't very good at any class at school - my French was poor, I couldn't do art and I 9 ________(hate) sport. When I had homework I asked my sister to do it and did her housework instead. O ut o f all the subjects, I 10 _____ (decide) that I liked music and 111_________ (like) maths. I found that the more 112________(practise) music, the better I was at maths. Years later I discovered that some people who are good at music are also good at maths.

§ 3 Put the verbs in brackets in exercise 1 into the past simple.

1 Friday 17th March

3 Friday 10 th ______

5 Thursday, a.m. ~__

Q

Look at the memory game and follow the instructions.

Q Read the te xt again and find six activities we can do to make our memories better.

Q Read the text again. Are these sentences true (T) or false (F)?

ïïlemory gym 1 You are going to try three different ways of remembering some letters. Read the letters below and try to remember them. You have 10 seconds.

CIAFB IUK CN NUS A

1 We can exercise our brains to keep them working.

CD

2 Doctors studied a group o f old people for five years.

D

3 Alzheimer's disease makes people forget things.

CD

4 The 2002 study proves that memory games reduce the risk o f developing Alzheimer's disease.

CD

E ) Put the questions in order.

1 phone / you / did / lose / your________ 2 I / where / coat / did / put / m y_______ 3 did / what / you / today / d o _______

Now check the answer on page 46 and follow the instructions.

4 Anna / when / you / meet / d id _______ 5 something / you / did / say_______

Complete the te xt with the past tense o f the verbs in the box. do

be

read

meet

say

spend

Q Match the questions in exercise 5 with the answers below. a We met last week._______ b No, I didn't say a w ord._______ c No, it's here - it was in my handbag._______

| Use it or lose it Our memories get worse as we get older, this is clear. But does this have to happen? Can we do exercises for our brains to stop them becoming so bad and to keep our memory working?

d I went for a walk up a hill.' e It was over there on the chair. 1 3 Find six irregular past tenses in the word circle.

A V I / ) In 2002 doctors studied a group of older people for four years. T hey 1 _______ active people who enjoyed life - they 2 _______ up with friends and 3 ________ time in museums and art galleries. They 4 _______ books, played card games, 5 _______ crossword and sudoku puzzles. They exercised their minds in memory gyms by trying different techniques to remember things like making lists of letters into stories to remember them better. Doctors 6 _______ that this group had a reduced risk of developing Alzheimer’s disease - a disease that makes older people forget things. One study, of course does not prove anything. But the study supports the idea that we can exercise out brains to improve the way we think and help us remember things for longer.

*

/

■% 'P

w

>

5

*

O

%

*

v*

C Communication strategies j Asking questions O

How long does it take? Put these qualifications in order. MBA

degree

doctorate

diploma

1 diploma

O

Complete the sentences with the words in the box. qualifications

exam

graduate

education

1 Oh dear, I didn't pass my French_______ . I have to do it again.

Q 5§| Read the questions in exercise 3 again. Are they closed (C) or open (O) questions? Write (C) or (O) beside each question. Q j

Listen again and check your answers to exercise 4.

2 Eric is a _______ of Singapore Management University.

Q Complete the open questions with What, When, Where or Why.

3 In the UK,

1 Hi John, I've just arrived._______ did you get here?

4 What

begins when children are five years old. do you have for the job?

10 new printers?_______ did you order so many? I can't find my car key anywhere._______ did I put it?

Q 18 Listen to the answers from an interview and put the questions in the order Elaine answers them.

_______ did you think about the presentation? Majdi wrote the report._______ isn't he here? -

kind of sports do you play?

Match the questions and answers. 1 Would you like a coffee?_______ 2 What's your favourite city?_______ 3 Did you like the film?_______ 4 Where do you work?_______ 5 Are you feeling OK?_______ How did you get here?_______ New York. It's a wonderful city - always something to do. Itook a taxi, it's not very far to get here but I get lost easily. Oh yes, it was very exciting. Not really. I feel a bit ill.

I work for Gleesons, the big factory near the city cent We make car parts, a O Where did you go?_______

f

No, thanks - I've just had one.

b CD Where did you study?_______ c CD Tell me more about that._______ d CD What was the biggest problem you had there?. e CD When did you come back to the UK?_______ f CD You didn't work in accounting or management immediately, did you?_______

•suoipruisui aip. mo||oj. pue 6 t7 eßed uo jsmsub sip. >psiQ VSfl NND >in I9d V D •SpUOD0S 0

1 3ABL|

no^ ‘SJai4.a| asaip. jaquuauuaj o i Xq. mon Z

g CD How did you deal with that?_______ h CD Did you spend the time with your family? i

CD Did you have a good trip here?_______

v s o n ND x m a d v id I, J3MSUB UUÂ6 XjouuaiAi

D Q

Interaction Completing a CV

Complete the definitions with the words in the box.

Q

Read the adverts. Which job should she apply for?

career skills interests curriculum vitae personal details

UK Radar Systems

are the things that you enjoy doing.

2 A

[_ is a list of your education and previous jobs.

3 Your_______ are something you can do well because you l have practised.

Q

‘Position: Manager Duties: to manage a team of electronic engineers to produce radar navigation systems.

4 _______ give information about your life. 5 A _______ is a job or profession that you do for a long [ time.

South East Shipbuilding, Singapore

Q j Match the abbreviations with the full forms.

a Bachelor of Arts

Wanted: Ship building manager

2 email

b telephone

Responsibilities: to manage building of high

3

tel

c date of birth

4

MBA

d Master of Business Administration

5

BA

e electronic mail

Q

Read the CV and answer the questions.

1

DoB

tech 'smart' ships. Applicants must have good knowledge of electronic ship systems.

1 When did Aylin graduate the first time?-----------

Venturo €lectronics, Australia

2 Which two universities did she go to ? ----------- | 3 Which company did she work for? _ 4 What was her main responsibility in her company?.

UUanted: team member to join electronics research company.

5 How good is her Chinese?-----------

Applicants must have first degree

ID

in electronics and be good at working in a team.

Curriculum Vitae Personal details Aylin Tunç email: tunç[email protected] Tel: (00 +44) 141 3308899 Education: MA International Business, Singapore Management University 2010 BSc Electrical Engineering, University of Glasgow, UK 2006 Career Date

Company name

2006

Clydeside Engineering, Scotland. I was part of the ship electrical systems design team.

2008

Clydeside Engineering, Scotland. Promoted to manager of ship electrical systems design team, responsible for navigation systems.

Skills I can speak Hirkish very well and beginner-level Chinese. Interests Sailing and mountain walking

S

D Q

Present continuous Present continuous or present simple?

B Communication strategies What do you call it? Q Interaction Company presentation

Getting away

a ^

suitcase

gift shop

departure board

B

passenger

Look at the picture. Are these sentences true or false (F)?

1

Q Look at the picture in exercise 1 again and answer the questions you w rote in exercise 3.

Label the picture with the words in the box.

(D

The boy is crying.

CD

2 Two men are carrying newspapers.

CD

3 A man is working on his laptop.

CD

4 A woman is buying a watch.

CD

a

Make questions, using the present continuous form o f the verbs in brackets.

1 the passengers / the flight times? (check)________ 2 the woman with the suitcase / a book? (read)________ 3 the man with the briefcase / at gifts? (look)________ 4 How / people / on mobile phones? (talk)________

m

B

Complete the sentences with the correct form o f the phrases in the box. have a break have breakfast have a think have a lie down have a good time

1 That's a good idea - let m e .

about it.

2 What a lot o f noise! The children are certainly____ 3 Ian's not in his class at the moment - he's________ in the staff room. 4 I'm so tired - 1need t o ________for a few minutes. 5 The dining room is through there, we 7.30 and 9 o'clock.

between

I

6 Present continuous or present simple? Q j Label the graphs with the words in the box. rising sharply

Q j Match the words with the definitions.

1

increasing gradually going down slightly not changing falling sharply

ID

opportunity

a the way that a situation is changing or developing

2 airfare

b the chance to do something

3 trend

c to put money in a bank or buy something in order to get more money back later when you sell, it .

4 to invest

d the price of a plane trip

5 to book

e how heavy someone or something is

6 weight

f to arrange to have or do something at a particular time

K p Read the article and complete the titles of the charts. Number of airports

Years! Decreasing_______ costs

Years Choice of

The airline is passing the cost of flying to the passengers. They are also putting more seats on the plane and getting more The cost of travelling isn't getting cheaper, but the number

passengers and they are reducing the weight of aeroplanes by

of people travelling with low cost airlines1

asking passengers to only take one suitcase. Secondly, they

(grow)

sharply. How are low cost airlines gradually bringing the price

are increasing their efficiency because they use technology a

of airfares down? Low cost airlines are cutting their operating

lot and the use of an online booking system

costs, increasing their efficiency and 2 _ _ _ _ _ (change) the

5_______ (increase). Finally, the way airlines do business 6_______ (change). Low cost airlines do not fly into big

way airlines do business. Let's look at these trends. Firstly, sharply cutting operating costs - low cost airlines (not give) you food and drink - you pay for i t You ^ 0 ^ L _ _ (pay) to book and you pay any other costs.

Read the article again and complete it with the present simple or present continuous tense of the verbs in brackets.

international airports where the cost of landing is expensive they often fly to smaller airports so the choice of destinations is increasing gradually.

’suopmisu! aip. MO||Oj. pue 09 a6 ed uo jbmsus eq} >peipmo[\| vsn u; NND uo pejJodej sbm s/uvau aiy. •>in u! * ds B punoj ig j e i|i pue viD ®H± •spuooes 0 L 9abl| no^ 'aoueiuas s¡i|i uj sjeue| eip. jequueuuai o} àjj mon £ v s n NND >in md v d

2 jeMsue ujX6 Ajouua[/\|

C Communication strategies ] UJhat do you call it? Match the words with the definitions.

1

boarding pass

a a large metal container on wheels that you use for carrying things

E H 19-22 Listen and find the words that match the definitions in exercise 3. 1

2 carousel

b a card that shows you can go onto an aeroplane

2

3 baggage trolley

c a large sign that shows when a plane leaves a place

4 _______

4 departure board

d the moving belt that carries luggage at an airport

□ ») Listen again and put the words in order to make sentences.

a

Complete the sentences with the words and phrases. baggage reclaim excess luggage flight attendant jet-lagged stopover cash machine

3 _______

1 I'm looking for the place where you can buy perfume and gifts, do / what / you / i t / call?_______

2 mean / 1/ what / k n o w /yo u ._______ 3 Do you sell on / something / t o / keep / photos?_______ 4 Oh, mean / a / you / card / memory._______

1 Air travel can be tiring - but you can break your journey with a _______ before your final destination. 2 I'm sorry sir, but you have too many bags. You need to pay for th e _______ . 3 You go and get a trolley, I'll get our bags from th e _______ and then we can leave. 4 Look, the

is coming with drinks and food.

5 I feel terrible today - the flight was so long and I'm _______ because I didn't sleep on the plane.

6 Can you tell me where the nearest_______ is? I want to get some more money out. B Match the tw o parts of the definitions of words connected with travel. .

1

the place where

a helps to fly the plane

2 a thing that

b you can buy things without tax

3 the person who

c you

are missing your country

4 how you feel when d you

can keep photos on

5 the / d o / person / you / what / call who helps to fly the 'j plane?_______

6 th e / mean /d o /c o -p ilo t/ you?_______ 7 You know sometimes I feel sad about my home - um, English /d o /h o w / you / th a t/ in / say?_______

8 see / 1/ Oh. You're homesick._______ 1 aspjaxa op pue 'gt? a 6 ed ' i (, ;|U f| o; >peq u jn ; m o|\| ¿aouaiuas a}a|dujoD e - auo p j|ip . aip. j o ¿ s u o iib z |u b 6 jo umou>|-||0m io sauueu ai|; - auo puooas a i|j_ ¿sjauai p ^si| e - auo is jij. ai|_L ¿jaquuauuaj o; is e js e e aip. sbm i s \\ i p ^ M

VSn 9H* u! NND uo pej-Jodaj

sbm

s/wau a i|i ->m am ui Ads e punoj |gd aqi puB VID 9HI

£ J3MSUB

UUÂ6 Aiouuai/^

D ^

a

Interaction 1Company presentation

Match the phrases with the adverts. adventure tourism ecotourism medical tourism gastrotourism

□ Complete the adverts in exercise 1 with the words ir the box. join in headquarters qualified employment providing introduce scenery competitive holiday tourist

□ Complete the crossword using the clues and the words in the box below. heritage attract architecture a la carte definite cruise specialize destination

m Why not eryoy a.fourteen-day1 in the south of France and come back anew person? As we get older our sldn become^ dry - a facelift around the mouth and chin can make you look years ydunger. At our2 ' in Nice, our surgeons are3 and experienced in all kinds of cosmetic surgery. People like you are saviyig money, travelling arid looking younger with us, 1 5 J ________________ A holiday in Italy doesn’t just mean sitting on the beach. 4 ______with Italy’s favourite pastime - cooking and eating. From planning menus to picking fruits, vegetables and meat to making pasta and cooking dinner - every region in Italy has amazing dishes to cook and eat From the food of Emilia Romagna to the spices of Sicily - let us 5 _______ you to the real flavour of Italy.

Across

A t Footloose we believ e in three ideas for the traveller: - every 6 , destination is someone’s home - leave the place as you found it - everyone can be a winner in the tourist industry. Our small group Iravel is paving a positive effect on local communities. We are 7 ________ them with money and 8 ____ without harming their environment.

3 things from a society's past that people think are valuable 7 items on a menu or price list with separate prices

8 to study only one subject or do only one exercise Down

1 a holiday on a large ship 2 the style and design of buildings 4 to make someone interested in something

Adult £269.00 per week Student £249.00 per week

5 the place that you are travelling to

6 completely certain and not likely to change

The Western Isles, Isle of Skye and Loch Ness A journey to the far north west of Scotland and the region's most famous islands, the Outer Hebrides and the Isle of Skye. You'll see villages, long beaches and mountain 9 far away from any other place. We take you hill walking and climbing and you can also g o 10_ _ _ _ _ sailing in racing teams on the beautiful Sound ofTaransay. It's an unforgettable experience.

a

Dwill for predictions Q First conditional P

Communication strategies Responding

| 3 interaction investing money

Moneu matters a I

Q

Match the words with the definitions. transfer

touch

security

lock

stolen

1 to put your hand or finger on something_______ 2 the things that you do to protect something_______ 3 to move someone or something from one place to another

Read the article again and complete the sentences.

Soon, people 1 _____ need wallets to carry money we 2 _______ use mobile phones to give money to other people or to pay for things. But this 3 ___ be free of try to take money from problems. Criminals4 . people using this technology. And some people 5 _ _ _ _ _ _ always prefer to use real money.

4 to fasten something so that no one can open i t . 5 something taken that belongs to someone else.

B

Read the predictions and tick (✓) the ones which you think will happen in the future.

1 Banks will continue to use cheques.

CD

2 People will use their mobile phones to pay for things.

CD

3 Using mobile phones to steal money will go down as security increases.

CD

4 People will use money as much as they do now.

CD

B

Read the article. Which predictions you ticked in exercise

2 are in the article?

Every day before we close the door to go to work, people remember three things: their keys, their mobile phone and their money. But is the day coming ... .............. when we won’t need money any more? Will keys and mobiles be enough? People already use cards instead o f cash and many banks do not accept cheques any more. Today mobile phones are often used to pay for things like car parking. But soon, new mobile phone technology will help us do more things with money on our phones. We will be able to transfer money by touching two phones together, buy things in stores or buy travel tickets. But there w ill be problems. Often the first people to use new technologies are the first people the criminals find. Mobile money crime, for example using someone else’s bank account illegally, will rise quickly, but then it will decrease as security gets better. People will be able to lock their mobile money service when their phone gets lost or stolen. This doesn’t mean that money will not be used anymore, just that fewer people will use it. So when you walk out o f your house in future, you won’t need to remember your cash any more..

B

Q

Complete the sentences with the words in the box.

[

free

currency

open

□ Read the texts again and match the two parts of the sentences.

interest

1 2

1 Could I change these Singaporean Dollars to Thai_______

We'll give you money

a

we'll give you extra interest.

If you want to talk to your b bank at night

if you are a student,

2 Would you like to try this madam? It's_______ - you don't need to pay.

3 Education Loan Company c Offenbank will answer your will give you money call.

3 How much is th e _______ on your bank's savings account?

4

4 Can I _______ a credit card account? Q

If you save £100 with us

d

if you tell a friend to bank with us.

Use the words in the box and the verbs in brackets to make first conditional sentences.

Read the adverts. .Which bank makes each offer?

1 We are always open._______

password

2 We give money for people to study._______

interest details bank account debit card tip

3 We are friendly to customers._______ 4 We give a good rate of interest._______

ountrybaiL

1 You (need) your. from the cash machine.

__ if you want to take out money

2 If you wait for a moment, _______ about the project.

___ (give) you some more

3

We're the country's friendliest bank. We like our customers and their friends too. Now, if you tell .a friend about us, we'll put £100 into your bank account. Countrybank - if you need a friend, we'll be there.

You'll be able to open your emails if you______ (enter) the right

4 If you ask Roger for a good advice. 5 If you open a _______ a bank or take it out

, he you

(give) you some (be able) to put money into

6 You'll earn more money on your savings if you „ : J___ (open) a high_______ account. | 3 Complete the sentences with the correct form of borrow or lend.

Education Loan Company For students life can be difficult - especially if you don’t have enough money. But you can still get credit when you come to Education Loan Company. You won’t need another credit card, if you are a student.

1 I haven't got enough money for lunch - can you _______ me £10? 2 Dave________ my car yesterday and he hasn't brought it back. 3 Can I ___________________ that CD and listen to it next week? 4 My bank_______ me the money to buy my flat. 5 Can you remember w ho________ our dictionary?

6 I _______ Peter my camera three days ago and he hasn't returned it yet.

Most banks only give you a small amount of interest on your savings. But we’re different If you have £100 savings in your bank account, well give you an extra 2% interest - free!

j p

O f t e n b a n k ................................... V,

l%ypur bank close&whenyou need something? You’ll see g M big difference if ypu come to Offenbank - we’re open 24 * f- hours a day, seven days a week. We’ll answer the phone eveft if you want to talk to us in the middle ofthe night.

-W

-M

«

C Communication strategies

Responding Q | Complete the extracts from the conversations with the expressions fo r agreeing and disagreeing. I agree (x2 ) I think you're right I don't agree (x2 ) I'm not sure about that I don't think that's a good idea

Conversation 1 Jen:

Me too. We're not selling as many as we did a year ago - we've got a problem.

Thomas:

1 ________. But what can we do about it?

Jen:

I think perhaps the problem is that our price is too high.

Thomas:

2 ________but our laptops have always been expensive ...

Conversation 2 Sofia:

I think we should move it.

Chris:

Well, 3 ________.

Sofia:

What?

Chris:

It's not our job to move things. The porter should do it.

4 is / that / good / a / idea_______

Sofia:

I'm sorry, 4 _________.

B

Conversation 3

a

Put the phrases for agreeing and disagreeing in the correct order.

1 id e a / i s / a / b u t / t h a t / n ic e / . . . _______ 2 good / 1 / think / don't / idea / that's / a _______ 3 not / 1/ sure / am _______

Put the phrases in exercise 1 on the scale from agreement to disagreement.

2

1

3

agree

©

4

disagree

a « ) 2 3 -2 5 Listen to three conversations and choose the correct answers. 1 What is the problem with the laptop? a the design

Hamid:

5

Robert:

I thought we could have an electric sign and give the bookshop a new name.

Hamid:

An electric sign? I like that idea.

Robert: Hamid:

What about a new name? 6 .

Robert:

How about 'The Electric Bookshop'?

Hamid:

I'm sorry, Robert. 7

, the old sign looks terrible.

1 Your friend suggests going to see a film. You are tired.

b I'm not sure.

c He thinks Jen should move it. 3 What doesn't Hamid like? a the electric sign

2 A new restaurant has opened in your town. You would like to go but your friend ate there last week and was ill the next day. a That's a good idea. b That's a nice idea b u t... 3 Your manager wants to take away the office drinks machine. It's the only place to get a drink.

b the bookshop

a I don't think that's a good idea.

c the new name

b I agree.

3^) Listen again and write A if the people agree or D if they disagree.

Conversation 1 _______ _

.

Q j Read the situations and choose the best answer.

c the price

b It isn't his job.

.

Q j $) Listen again and check your answers.

a That's a nice idea,

a He isn't strong enough.

m

Look, we need a new sign for the bookshop.

b the colour

2 Why doesn't Chris want to move the desk?

Q

Robert:

4 Your friend wants to have the office party during the day. Most people in the office would prefer the evening.

Conversation 2 _______

a I'm not sure about that,

Conversation 3 _______

b That's a great idea.

D Q

Interaction 1 Investing money Q

Complete the table.

Verb

Noun (person)

Noun (thing)

bank

banker

banking

save

saver

Read the brochure again and decide which fund is best

fo r these investors. 1 Mai Ting Alin is very careful about her money and wants to save it for when she is older. She wants a secure investment and a good p ro fit.________

invest

:2

pay MS&, lend

2 Mary White does not want to invest in oil companies or mining companies. She is not worried about getting a good

investment

profit on her investment.________

payer / payee

4

earner

earnings

3 Fusun Top is quite rich and has some money to invest. She does not care if she loses the money but if she invests e money, she would like to make a good profit. ------------

SH

lender

C l Find words in this section to complete the puzzle and □

Choose the correct preposition fo r the verbs. in

for

to

find the hidden word .

Y

on

2a

1 invest 2 pay

r-^ v |

r~l

3p

3 lend (something)

5s

4 get interest

__u

V

Q | Match the words with the definitions.

1 risk

a an amount o f money that someone keeps fo r a particular purpose

2 stock

b money you get back from an investment

3 return

c a part o f a company which is owned by many people

4 fund

d

a possibility that something bad may happen

Q Read the brochure and match the titles with the paragraphs. f

Eco-friendly investment US fund High income fund

Venus investm ent com pany If you want to take your money out of-your bank and into the stock market, Venus will help you. We are an irivestment management company for private investors who want a good return-on their income,year on year. Here are our funds::, want to make's Our nations fund your in developing --markets. ¡merest -f 7 1 Q%iht V/UI developing ly. Houyiw wj iu imanager . 101 wyw ijinvests »»«w jv y * 'money in companies •Ip'S" •good profit, you w on't fjnâ a better choice. The>risk is high, but so- is the return with an average 9* " ybur investment.

•

.

"

I

.

I2

that i-' . hundred^m erican c o m p a n y so if you want a low risk investment, you'll find it here. We only invest in .the to p one

; your money is in a safe place ancMs earning good interest. * l/you are worked about our ehVirpnment, you'll be interested tn investing in the Green investm©0* * ^ ^ ^ ¡n k it money into companies which do not harm the envfronment. Growth has been good in this sector a continue to be good if the government keeps to its green energy promises.

BFuture plans: going to ( 3 to or-mg? Q Communication strategies Making it better Q Interaction Cooperating and competing

Teamwork a

Match th e words w ith the definitions. reliable relationship learn cooperate communicate

1 to get knowledge or a skill by studying or training 2 to work with someone in order to achieve something 3 the way in which two people feel and behave towards each other _______ 4 to give each other information, for example by writing letters_______ 5 someone you can trust to do what you want them to do

B

Read Arzu's personal development plan. Are these sentences true (T) or false (F)? 1

Arzu never does what you ask her to.

CD

2

She sometimes forgets to tell things to people.

CD

Personal development plan: Arzu

3

She is good with computers.

CD

4

She is a confident person.

CD

Arzu is a v e ry 1_________ m ember o f the team - when you ask her to do something, you know she is going to do it. She has a good 2 . ' with the other members o f the team and is very good a t 3 ________and working with her colleagues. Unfortunately, she needs to work at her 4 ________skills as sometimes she forgets to tell people information they need to know. Her IT skills are weak, in particular with emails and storing information. Arzu says she doesn't feel confident sometimes because o f her poor IT skills.

B

Complete Arzu's personal development plan with four words from exercise 1 .

Q Read the things Arzu needs to do this year and write sentences with (not) going to + verb. Change the form of the Word if necessary.

1 2

-

______________________ £ ______________M S ■

-________________________________________________________________________________________

3 ____________________________________________________

4 j 5 _________________________________________________

Last year's goals Establish better cooperation with team. Improve relationships with colleagues. W ork on communication skills.

Goals achieved W ent on teambuilding course.

This year W ork on communication skills. Go on IT course. Stop saving im portant documents on own computer. Put im portant documents on shared drive. A ttend confidence-building course.

m

h

I1e)E9EB5S2í í Q

Match the sports with the pictures. volleyball CD climbing CD gymnastics CD skiing CD rafting CD hiking ( )

Q | Read the advertisement. Which sports in exercise 1 are mentioned?

Texas Outdoor Sports Society

Put the words in the box into groups. athletics cricket golf swimming basketball dancing yoga

table tennis jogging skateboarding

The Texas O utdoor Sports Society (TOSS) is an outdoor sports club. We offer a wide choice o f outdoor, sporting, and social events every week. Being a member o f TOSS is a great way to explore central Texas with a fun and friendly group. Our members enjoy hiking , 1 ________(go) climbing and 2 ________(go) rafting. We love 3 ________ (organize) adventures for you. Many o f our activities are fo r beginners so you d on't need 4 ________(be) 100 % fit. If you do n 't w a n t 5 ______ (do) any sport and would just like 6 ________(meet) other people, we have social evenings and barbecues. We also like 7 7 / (help) employees stay fit and active. Companies can have group memberships fo r their employees or we can organize company sports and adventure days for special team building days. We use the Internet to make us the most organized Sports society in Texas - when you want 8 ________(find) an event, just go to our website and you can see our full calendar. You just sign up, drive here and have fun!

Q Read the advert again and complete it with the correct form of the verbs in brackets. Q j Read the sentences and write new sentences with the correct form of win, lose or draw. 1 It's the last few seconds and England and Algeria are still 0-0. They_______ . 2 Filosova takes Smith's queen and Smith can't_______ this game of chess now. Smith isn't very happy about this - he hates_________ . 3 At the Giants stadium the score is 20-28 with the New York Giants_______ on 20 points and Seattle Seahawks _______ with 28 points. 4 Napra is trying very hard_______ the match and become the new world boxing champion. 5 Well, we're into the last few minutes and nobody_______ , they_______ still________ at 1 - 1 .

m

C Communication strategies {Making it better 1 3 Write the sentences under the correct headings.

Listen again and complete the conversation.

I can't photocopy my report. Something is wrong with my car. I can't contact the office. My mobile phone doesn't work. I can't drive to work. There's a problem with the photocopier.

A Saying w h a t th e problem is

B

B Explaining th e result o f th e problem

Sally:

Match the sentences in A and B in exercise 1.

Q > | 2 6 Listen to the conversation. Are the sentences true (T) or false (F)? 1 Jane has an important report to write.

f

3 The job is for an organized person. 4 Sally offers to h e l p ^ ^ ^ f i;

Jane:

Hi, Sally, it's Jane, I need some help.

Sally:

Sure Jane, what is it?

Jane:

You know I told you about my important job interview today?

Sally:

Yes.

Jane:

Well, I'm here outside the office for the interview, but I've g o t 1 _______ .

Sally:

Oh really? What is it?

Jane:

They wanted me to bring my original certificates from college. I took a taxi to the company, but left my certificates in the taxi. I've come to the interview without my certificates.

f~ l

2 She left her certificates on a bus.

( K “ O

Hello?

Sally:

Do you really need them?

Jane:

Well, yes.

Sally:

2

:

them back. Jane:

ftried that b u t 3 _______ that they don't know who the driver was.

Sally:

Oh , 4

Jane:

5

. Can you send them in later?

i

f f l at the job is for a very organized person. It's not going to look good at all.

Sally:

I see. How can I help you?

Jane:

Can you find the copies of my certificates and bring them over?

Sally:

For sure. 6

Jane:

That's really great. I was really nervous.

Sally:

Well don't be. 7 _______ . I'll be there in half an hour.

Jane:

Half an hour!

''W .

-

D

Interaction Cooperating and competing

a

Complete the sentences with the correct form of the words in the box. celebrate

cooperate competition sportsmanship nod

lose

foul

□

1

3

Read the story again and choose the answers.

1 What did the coach ask the boy about first? a winning b losing c teamwork

1 He was sent off fo r_______ the goalkeeper.

2 What did the coach ask the boy about next?

2 The team _______ by going out for a meal.

a sporting behaviour

3 Parents are_______ with teachers to deal with the problem of bullying in schools. 4 Sian always plays fair and never cheats - very go o d_______ 5 We only_______ the football match by one goal.

6 Who won the World Cup football

______ ?

7 The boy didn't say Yes' - he only_________ .

b being fair c being rude 3 Who is the coach talking about? a the boy b the boy's team c the boy's mother Find ten words about sports and teamwork in the wordsquare.

Q j Read the story and put the paragraphs in order.

CDA

'First, do you understand that what matters is whether we win or lose together as a team?' The little boy nodded yes again.

P

E T

D: D

C

F

K

W

F

A

B H i A

G

R A

T

E W

C

K

s

c

O

p

z

o

L

G

M

B

X

T ;■ ü O

N

V* D

Q M

X

N

R

A

F

D

A

V

R C O O

P ;i

T

P

R H

E

R H O

S

z

O M V w

M

z B O L B X

F

B W

A

G

S

R M

1

N M

z

z . C

S

J

B

V

H

X

R

1 A

E

P

K

E

X

P m

1 W

E

Y

1 N

C

V HÜ 1 H

P

J

A

D

k

u ;■ Q

R D

U

F

§

o

C

R

K

X

E G

Q

A

w

B

s

D

V

D

N

K

B

L

T

L

O

s

E

V

H

U W

J

W

A

V

E"

E

D

C

K

K

D

C -:,U W

e

W U

B

P

X

V

R G

V

N

F

K

T

E

A

M

T

K

W

B

R

A

O b 'Good,' said the coach. 'Now go over there and explain that to your mother.' O C The coach continued, 'And finally, when I take you out of the game so another boy gets a chance to play, it's not good sportsmanship to call your coach 'a donkey1 is it?' Again the little boy nodded.

CDD

'Secondly,' the coach continued, 'I'm sure you know, when you kick another player, you shouldn't argue with the referee or hit him. Do you understand all that?' Again the little boy nodded.

CD E

A t one point during a football game, the coach of a seven-year-old soccer team took one of the seven-year-old players to one side and asked, 'Do you understand what cooperation is? Do you know what a team is?' The little boy nodded yes.

□

J3 Have you ever... ?

B Communication strategies Checking information Q interaction Life experiences

What an experience! Q

Read the blog and tick ( / ) the jobs it mentions.

2CT

3 0

4 0

5 0

B Read the text in exercise 1 again and answer the questions in exercise 2 .

Life's what you make it It's easy to say bad things about working part time in a fast food restaurant, but it depends on how you see it and what you do. Believe me. I've had lots of part time jobs. Some of them weren't good - I've worked as a hospital porter, I've cleaned hotel rooms and I've washed cars, but I have never looked back at my work in a fast food restaurant and thought it was a negative experience. In fact, I think that I learnt a lot from it. As a student of management, I needed a job through university so I went to work in a fast food restaurant. Most of the other workers saw the job in a negative way, but I didn't 1 understood the reasons that made it a successful business - quality, good service, good food. I learnt how a successful business works and I learnt about management. In a few weeks I was responsible for training colleagues, counting the money, and leading a team. I've found that many other successful business people have worked in fast food places - the key to success was to think positively and make things work for you.

Q j Write questions about the text using the present perfect form of the verbs in brackets.

1 how / he / many part time jobs? (have)________ 2 he ever / in a hospital? (work)________ 3 he / anything from working in / fast food restaurant? (learn) 4 he ever / a team? (lead)________ 5 other business people / in fast food restaurants? (work)

1 2 •; - . 3 ____________________________________________________ 4 ____________________________________________________ 5 ________ Q

Find four mistakes in the dialogue and correct them.

Alan:

Hi Yukiko. How was your holiday?

Michie:

It was great.

Alan:

I haven't see you for a while. Where did you go?

Michie: We've were to Madrid. Alan:

Oh, really, I've been there too. Did you go to the art galleries?

Michie: Yes, we went to the Prado and the Reina Sofia. Alan:

Have you saw the pictures by Picasso?

Michie: Yes, we did. He was an amazing artist. He's the most wonderful artist who has ever live, in my opinion.

I 8 Have you ever...? Q Read the newspaper reports and match the headlines with the stories.

B

Accident at bus stop THE UK’S CLEVEREST PERSON

Complete the table. Past simple

be

was V were

learn |

learnt/ learned

meet

3

met

see

s;

4 _____

eat

Dinosaur m garden _just _

A man and woman from New Hampshire %

the bones of an ancient animal near their home. They Z - .

(find)

eaten

i a

did

done

give

gave

7 ______

caught

caught

fly

Bm

flown

(decide! to

build a new swimming pool in their garden. They started digging, but when they dug deeper they found some large bones. ‘13 v

Past participle

Infinitive

speak

spoke

10

(never see) so

many large bones,’ said Mr Oppenpopper. He called the museum and called the experts. Local archaeologists 4

(say) that the bones are a major

discovery.

A sixteen-year-old driver5 .

brgency

CIT ONLY . (injure) seven people. As they

waited for the number 6 bus the young man lost control o f the car and 6 ________ (crash) into the bus stop. An ambulance took them to the hospital where doctors say no one has been hurt seriously. Police 7 ________ (arrest) the man and have taken away his driving licence.

fifteen-year old girl 8

. (become) the youngest person to

win MasterBrain - the quiz to find the cleverest person in Britain. kMasterBrain star Jeremy Line 9 k with a trip to Harvard. W hat 10 teachers? Carmen 11

(present) Carmen Adams : she

_

(say) to her

(not see) them yet, but she says she

Q Match the situations with the emergency services.

1 ambulance

a I'm lost on a hill!

2 police

b I've been robbed!

3 fire brigade

c A boat has turned over in the sea!

4 mountain rescue

d My gas oven has just exploded!

5 coastguard

e My boss has had a heart attack!

► 1 2 ________ (be) always bottom of her class at school.

Q Read the texts again and complete them with the present perfect or past simple form of the verbs in brackets.

^

«

C Communication strategies ] Checking information Q j $) 27 Listen to the phone messages and put the pictures in order.

C O

B C j □ answer.

'$} 28 Listen to a phone call and choose the correct

1 The caller's number is 812345 / 813045 / 813245. 2 They can hear each other very well / not very well / very badly. 3 The caller has broken down at home / on the road / in a car park.

Match the telephone phrases in exercise 3 to the situations. a You want to explain that the telephone connection isn't good.________ b You say this when the person is speaking fast.________ c You want to say that something is correct.________ d You want to check information you w rote.________

4 The caller is 12 / 2 / 20 miles north o f Coventry.

e You want to check a word the person said.________

5 The caller has crashed into a tree / bus / police car.

f

Listen again and complete the phrases from the conversation.

( 3 Write the phrases under the correct heading.

You want someone to say the information again. (x2)__

1 Sorry, what did you ________ ? 2 Can I read th a t________? 3 Can you speak a little________, please. 4 The line is__________ . 5 ________ right.

And your name is ...? Is that R-O-double S-l? So that's car registration YT541 TTFN? Is that Mr Rossi? Can you give me that number again? You're 20 miles north of Coventry?

6 ________ you say you've crashed? 7 Can you________ that?

M il

A Asking for information

B Checking important information

D

Interaction life experiences

Q Decide which sentences are about recent important events (IE) and which are about experiences (E).

□

Read the te x t again and answer the questions.

1 I've been to China three tim es.________

2 How many places has he visited?________

2 We've lived in France since 1980.________

3 Why did his family travel a lot?________

3 Come quickly - there's been an accident.________

4 Which place only has fifty people?________

4 Look at this - I've won £10.________

5 How many languages has he leamt?________

1 What is Tim Good trying to d o ? ________

5 Jane's worked as a taxi driver before.________ Q Q

Read the te xt and choose the best title from the box.

1

How many countries have you visited?

a Yes, in Australia.

2

Have you leamt any languages?

b Yes, I've been to the Antarctic.

3

Have you ever worked in tourism?

c I've learnt French, Spanish, Italian and a bit of Arabic.

4

Have you been to anywhere really cold?

d All of them.

Competitive travelling Small countries Life in the Army

■ There are almost 200 countries in the world and f*^Tim Good has visited every one o f them. He is one : o f a few people trying to visit every place in the world. This includes countries and also islands and F ‘provinces*. Members o f the Most Travelled People ^ website ^ay there are 872 places in the world and Tim has visited 609 o f these places so far. What started his love o f travelling? Tim says that it was his family life. His parents were in the army and his family travelled a lot because o f this - they didn’t stay in any place for a long period. But Tim didn’t want to stop travelling and after he finished i univei^sity he worked as an adventure holiday guide in Australia. Then he found out about competitive travelfihg - trying to visit more places than anyone else - and started travelling again in 1978. He has been to the Pitcairn Islands (population: 50), he’s travelled to the Antarctic several times and has learnt four languages to help him travel. And he’s never booked a holiday - he organizes all his own travel. * * province = one o f the large areas into which some countries are divided

Match the questions and the answers.

Find words in the te x t that mean the following and complete the crossword.

1 an unusual, exciting, or dangerous thing that happens to someone 2 a piece of land that is completely surrounded by water 3 the part o f a country's military force that fights on land 4 a number that is more than a few, but not very many 5 the number o f people who live in a country

6 to buy a ticket or arrange to do something at a particular time 7 determined to be more successful than other people

2

3

□

Future arrangements

Q who and which Q Communication strategies Explaining needs Q Interaction Planning a trip

Take a break I * Q | Read the emails between people making arrangements and complete them with the present continuous tense of the verbs in brackets.

Dear Mr Harris, 1 1________ (write) to find out more about the English course and business visits for Mr Yu. I have some questions for you about the arrangements. 2 ________ someone________ (meet) Mr Yu at the airport? Who is meeting him? 3 ________ the one-to-one classes ________ (start) on Monday or is Mr Yu having a rest? How much time 4 ________ he________ (spend) on English lessons and how much on business visits? Which day is Mr Yu visiting the insurance company? And finally, 5 ________ Mr Yu________ (have) meals in the hotel or at the college? I look forward to your answers,

Q Read the emails again. Are these sentences true (T) or false (F)? 1

The college director is meeting Mr Yu.

( )

2

Mr Yu's course is an English course only.

CD

3

Mr Yu is having his meals at the college.

O

4

Mr Yu is visiting the bank on Friday.

CD

Complete the email with the words in the box. film

Mrs Ishihara PA to Mr Yu

Dear Mrs Ishihara, Thank you for your email and apologies if my last email was not clear. One of the college teachers is meeting Mr Yu at the airport. They will have a big sign with Mr Yu's name on it. On Monday we have arranged for Mr Yu to have a rest after his flight. His class is starting on Tuesday - Ms Dickinson is his tutor. 16____ (attach) his timetable, so you will see that he 7 ________ (take) English classes for one hour every morning and in the afternoon he is visiting businesses in the area. He 8 ________(visit) the insurance company on Friday. We 9_________(plan) for Mr Yu to have his meals at the college so that he can practise his English with the other students. Regards, John Harris, Director of EFL

comedies

hiring

long weekend

break

blog

Dear Mr Harris, I have another question about the course's social programme. Is Mr Yu having a 1 ________ from Friday to Monday during the course? He likes Scotland very much and is planning to have a short2 ________ driving around the country. He is 3 ________ a car for this. During the course could you take Mr Yu to see a 4 ? He likes going to the cinema very much, especially 5 ________ which make him laugh. In his online 6 ________he says films are a good way of learning English. Many thanks, Mrs Ishihara i

.

.

.

|

Q Read these sentences about the emails above and decide which are about now (N) and which are about future arrangements (FA). 1 Which day is Mr Yu visiting the insurance company? 2 Mrs Ishigura is writing to find out about Mr Yu's social programme.________ 3 One of the college staff teachers is meeting Mr Yu at the ^ airport.________ 4 His class is starting on Tuesday.________ 5 In the afternoon he is visiting businesses in the area.

6 Mr Yu is planning to drive round Scotland.________

.M

Q

Find the word that doesn't fit.

1 a comedy

b classical

c horror

2 a adventure

b rap

c country

3 a horror

b folk

c pop

4 a thriller

b action

c rock

B

Correct the mistake in each sentence.

C l Complete the text in exercise 3 with who or which in each gap. Q j Read the film credits and the speech. Complete the sentences with who or which and a phrase from the box. chose the actors let us film there found the money produced the special effects gave us money

1 A What kind o f film is Death by 1,000 Cuts? B It's a comedy film - it's really frightening.________ 2 Istvan really likes films about secret agents and other thriller films.________ 3 We went to see a film yesterday evening - an action.______ 4 Sara only likes funny films. Classical are her favourite kind of movie.________

B

Read the text and complete the table.

Director: Ole Hiller Producer: Leonard Nimrod

Film Festival There are many famous film festivals all over the world ® tine Toronto Film Festival, the Edinburgh Film Festival and the Venice Film Festival, for example. But the most famous one is the Cannes Film Festival which started in 1946. It is not only people 1 like watching films that go B l every year over 40,000 film industry workers go to Cannes. Film festivals are very important for everyone in the film industry. Producers who finance the films meet directors; directors meet screenwriters write the stories, and so on. Perhaps the most important part of the festival is the award for best film 3 began in 1955. There are only 20 films in the competition and winning films have included Apocalypse Now, Taxi Driver and La Dolce Vita. Winners receive a prize for the best film 4 _______ _is called the Palme d'Or. But of course, the people 5 ______ get the most attention are the actors and actresses 6 ________ star in the films.

The Cannes Film Festival

1

began in

2

number of film industry people who go there

3

year film competition started

4 number of films which are in the competition

. Casting director: Fransisco Forzani Special effects: SDX company Special thanks to National Film Foundation and State of Kansas

Thank you for giving us this prize. I would like to thank our producer Leonard Nimrod

1 who found the money for the film and casting director Fransisco Forzani2 __________________ . I'd like to thank the SDX company 3 _____________ 1 and the State of Kansas 4 __________________ ; finally, many thanks to the National Film Foundation

5 __________________ to start the project. Thank you very much everyone!

C. Communication strategies explaining needs

a 1

Q

Match what the person wants with the reasons.

I'd like to travel business class

a in order to get good seats for the concert.

Conversation 1 Why doesn't Teresa want to use a courier company?'

2 Arzu doesn't want to go on holiday b so that I can sleep on the plane. 3 We need to buy the tickets today 4 Suzy hates cleaning the car -

warm

courier

a the books don't cost a lot

c that's why I did i t

b it's expensive

d because she's got so much work to do.

c it's not quick enough

body language

Conversation 2 What did the person try to do in the storeroom?' 1

Q j Complete the sentences with the words in the box. tip

Listen again and choose the answer.

a stop the smoke alarm b lock the door

colleague

c put his jacket on 1 Let me introduce you to my 2 You can see from Alan's___

3

Conversation 3

Jan - he works with me in sales. that he's very angry about something.

a the food is good

________ companies take parcels from one place to another.

4 I don't like Leila - she's very cold with people - she's not very. all. 5 I'll give you bit of advice - and this is a good

- never...

□ >» 29-31 Listen to the conversations and match them with the pictures.

Why does Charles recommend the restaurant?

at

b the service is good c the food and atmosphere are good Listen again and complete extracts from the conversations. Conversation 1 Alya:

- the exhibition is This is 1 next Wednesday. It needs to be there quickly 2 ________ to get to the exhibition.'

Teresa:

Hmm, let me think. Private courier companies are expensive 3 we don't usually use them.

Alya:

Yes, but if we can't send these books, we can't sell them in Indonesia. Think how much that will cost 4 ________ we didn't send it by courier.

Conversation 2 Judith:

... he went into the storeroom 5 ________ ^ to have a cigarette.

Scott:

And?

Judith:

6 ________ the smoke alarm wouldn't work, he put his jacket over it.

Scott:

He put his jacket on the smoke alarm he wanted to smoke in the storeroom?

7 Judith:

Yes. It didn't work, of course.

Conversation 3 Sanjiv:

Where do we need to go 8 _ get a good meal?

to

Charles: Let me give you a tip - the Parthenon ‘ restaurant is good. It's the best restaurant« near here. Good food, warm atmosphere. ■ Sanjiv:

Oh yes?

Charles: Traditional Greek food. Sanjiv:

That sounds good - I'd like to try it.

Charles: 9 ________ you'll get a place, I'll book a seat for you. Sanjiv:

That's great - 1want a table with my fo u r*» colleagues.

Charles: A table for five. Sanjiv:

Yes, and 10 ________ we don't speak Greek, can you ask for the menu in English?

Charles: Sure. I'll do that.

D

¿Interaction Planning q trip

a

Put the words into groups.

Read the te x t again and match th e tim es w ith th e events.

sabbatical career break diary leave calendar electronic organizer

Time o ff from w ork

Organizing your tim e

1 fo r seven years

a

2 tw o days later

b working

3 next week

c

planning

4 tw o weeks later

d

go on sabbatical

5 end o f month

e

shopping fo r the trip

6 next year

f

working w ith children

(3 ^ 3 Read th e te xt. Which route is Kriszta follow ing?

request leave

C om plete th e sentences.

1 She w anted to leave w ork because_________. 2 She's staying in Sao Luis because_________. 3 She's sailing dow n the Amazon river because

Kriszta's career break blog - 1 2 October It's my once in a lifetime opportunity - after seven years working in the same accountancy company, I

are in Sao Luis, Brazil. I'm flying to Rio first and then staying with them for one or two weeks. While I'm

was feeling really tired and wanted to quit. Then I

there, we're travelling down the Amazon River and

heard that some companies give paid sabbaticals

staying in Manaus 1,000 kilometres away - 1always

and some more offer unpaid leave so I asked my

wanted to go into the Amazon. I'm travelling down

boss. A t first she didn't agree, when I said it would

through Brazil to Porto Velho then Campo Grande

help me work better when I g o t back, she said OK.

and after that going into Uruguay at the beginning

In tw o days' tim e I'm giving in my request fo r leave

o f next year where I'm working as a volunteer with

and I'm planning to go at the end o f the month.

a charity for children. That's what I really want to do,

But first, I'm spending next week with my calendar

and I'm volunteering for the rest o f the sabbatical.

planning where to go and what to do. The week

But fo r now, I need to do some planning.

after next I'm buying what I need fo r the journey. So what's the plan? I've always wanted to go to South America and my friends, Francesca and Marta,

That's all for now, more tomorrow.

Audio scripts 1C, page 6, Exercises 2 and 3

M : About two weeks.

Conversation 1

A: Do you work in Scotland?

4C, page 18, Exercises 3 and 4

TD = Taxi driver, M = Maria

M: Umm, no. Well, yes.

Conversation 1

TD: Hello, where to?

A: No and yes?

J = Jack, K = Karen

M: Can you take me to the Vacation Inn

J: That was a great presentation.

Hotel, please?

M: I work at the university - I'm a visiting lecturer.

TD: The Vacation Inn Hotel. There are two of

A: A visiting lecturer. That's interesting.

them - can you tell me which one?

What's your subject?

J: Jack, Jack Merton.

M: Two of them? Oh dear. I don't know - I'm going to a conference there.

M : Solar power - you know, getting electricity from the sun.

TD: Could you call the hotel and find out?

A: Oh, really - tell me more about it.

M: That's a good idea. Oh, I don't have my mobile. Could I call with your phone?

K: Nice to meet you Jack. J: Look, there are two or three points I still don't understand. Perhaps we could have coffee and discuss them? K: Oh, I'm afraid I've got a meeting with someone else now. Perhaps another time?

T D rfr, well OK. Here you are.

3C, page 14, Exercises 2, 3 and 4

Conversation 2

I = lain, M = Magda

P = Pete, A = Anne

M = Maria, CR = Conference registrar

I: Hi Magda - I'm making some coffee would you like some?

P: So that's the end of the tour of our factory. A: Thank you so much, Pete.

conference?

M: Oh, yes please, Oh, I really need a cup of coffee.

M : Yes, I am - I'm one of the key speakers.

I:

CR: OK - can you tell me your name?

M: I'm fine. I'm looking forward to the staff away day.

A: I don't think so - 1 think I have all the

I:

list here, please?

M : But this year we're going to Rochester.

P: OK, good, well if you think of anything else, just send me an email.

M : Sure.

I: I know, I think it's a bit far to go - 1 don't really like travelling.

A = Aysha, T = Tom

M: Hello. CR: Good morning. Are you here for the

M: I'm Maria Hopkins. CR: Can you sign the Conference Speaker

CR: Thanks. Right-that's all finished.

Me too. How are you?

Yes, me too.

Conversation 2

P: Do you have any more questions before we finish? information I need for the contract.

Conversation 3

M : Me neither. I think I'll go by train.

A: Hello, is that Mr Jones? T: Er, yes ... who is this please?

Conversation 3

I: That's a good idea - it takes hours by car. I know - I'm driving there. Are you staying at the Meta Hotel?

M = Maria, SA = Shop assistant

M: Yes, are you staying there too?

M : Great, can I have my registration badge, please?

SA: Good evening. Can I help you?

I:

M: Yes, I' m looking for a present for my son.

M: Yes, me too. it's very busy when all the

SA: OK.

staff go to the same place.

M: Can I look at that book there, please?

I:

SA: Here you are.

M: Yes, it's good fun. But the activities ...

M: Oh, that's nice. Could you wrap it for me,

I:

Yes, I reserved a room quickly.

It's good to see all the staff though.

Like the team building activities?

A: I'm calling from BlueSky Credit - your credit card company. T: Oh, yes? Is there a problem?

A: No, not at all, sir. I'm calling about our special offer. T: Thanks, but I'm in the middle of something right now.

A: We have six luxury holidays this month for people spending over £3,000.

please?

M: Yes, the team building activities.

T: Oh that's nice.

SA: Yes, of course.

I:

A: Are you interested in this?

You don't like them?

M: No, not at all.

2C, page 10, Exercises 2 and 3 A = Anna, M = Mansukh

I:

Really! I do. I like them a lot.

M: Why?

A: Oh no, another delay!

I: It's good fun and it's nice to see people relax.

M: Sorry?

M: Well, I can't relax and have fun. Last

A: The plane is late - there is another delay.

year I was in the same group as the financial director.

M: How long is the delay? A: 45 minutes.

I:

Me too. I think she is a really nice person.

M : I hope it isn't longer. I have a connecting flight to catch in Munich.

M: Really! i don't. Not at the moment. She's the reason I need some coffee now. She wants all the accounts for last year.

A: Oh really? Where are you going?

I:

M: I'm flying to Mumbai.

M: Me neither.

A: Mumbai - how nice. Do you work there? M : No, my family are there. I'm visiting them for my holiday.

A: How long are you going for?

68

K: Well thank you, M r... ?

Oh no, I don't have the time to do that.

T: Well, I'm just going out now - could we talk about it later?

A: It will only take a minute of your time and you could win a holiday. T: I'm afraid I'm very busy now.

A: All you need to do is register...

5C, page 22, Exercises 4 and 5

7C, page 30, Exercises 2, 3 and 4

8C, page 34, Exercises 4 and 5

C onversation 1

E = Emma, J = Jay

A = Alison, B = Bob

J = John, V = Vera

E: Hi, welcome to Electrogear. How can we help you today?

A: Right Bob, let's go over the fire safety checks again.

J: I'm really interested in the new school project.

J: I'm looking for a case.

B: OK.

V: Oh, good - we always need volunteers.

E: A case for...?

A: Remember the first step?

We're building a garden for the children.

J: For my laptop.

J: Yes, I know. Would you like me to do

E: A case for a laptop, certainly sir, we've

B: Yes, sure - check the fire equipment smoke alarms, bells, and fire extinguishers.

anything? V: That's really kind of you. You could help in

the garden on one day.

J: Which days do you need help? V: Erm, could you come on Sunday?

J: I'm a bit busy then. Is Saturday OK? V: Saturdays are perfect. See you then. C onversation 2

got plenty of those. Come this way.

A: So, is there a fire extinguisher in this

J: Great.

room?

E: What colour would you like?

B: Well, yes, there is.

J: Well, it's not for me actually. It's for my

A: Let's go in then. OK, where is it?

sister.

B: The fire extinguisher?

E: I see. And what colour does she like?

A: Yes.

J: Erm ... I'm not sure.

B: Uh...

E: You're not sure?

A: Look, the first thing to check is where the

J: Well, I mean ... maybe you could suggest

fire extinguishers are.

H: Where are you going?

some colours?

B: Yes, I understand.

S: The charity shop needs people and I'd like to help.

E: Certainly, sir. How about black? A lot of

A: And the second thing to check is that

our cases are black.

H: You're going to work in the charity shop?

J: I don't think she really likes black.

they are fixed properly. Just pull that fire extinguisher for me.

S: Yes, just for a couple of hours a day.

E: What about red?

B: Yes, it's fixed OK.

H: I'm not doing anything today. I could help

J: OK.

A: And the next thing is to make sure that

H = Hilda, S = Stan

too. S: OK - get your coat and come along.

E: We have a couple of cases in red. This

people can see them. OK?

B: Yes, that's clear.

C onversation 3

one is very strong - it's made from leather and metal.

A: OK - ask someone to put it over there.

D = Deirdre, K = Ken

J: That's nice.

Where are the instructions?

D: Hi, do you need any volunteers to help with the charity run this afternoon?

E: And this one is made from plastic - it's not as strong as this one.

A: The instructions how to use it? Where are

K: I'm not sure - I think we're fine.

J: And what are the prices?

they?

D: Well, let me know - I'd be glad to help.

E: Well, this one, the metal and leather one,

B: Umm ...

K: Thanks for the offer, but we’re OK.

6C, page 26, Exercises 2 and 3 R = Rosa, B = Bruno R: Excuse me, can you help me? B: Sure - what is it?

B: The instructions?

is more expensive than the plastic one.

A: They should be at the front of the

J: That's OK, I think she'll like that.

extinguisher so people can see them.

E: I'll just check that it's in stock - one

B: They're here.

minute.

A: Where?

J: Ooh, I hope it's in stock.

B: On the back of the door.

E: Oh, I'm sorry sir, it's out of stock at the moment. We'll have it back in stock on Monday.

A: They are on the back of the door? B: Yes. A: Put them on the fire extinguisher right

R: I'm a bit lost, i want to go to a seminar Tm looking for the Richmond room.

J: But her birthday is on Sunday. E: Ah. You could buy her the other case.

B: The instructions?

B: Oh, that's downstairs.

J: I'm not sure about that, it doesn't look as nice as the other.

A: No, the fire extinguisher - check that it's

R: Downstairs. B: Yes, go to the bottom of the stairs and turn left - it's straight in front of you.

E: We have the leather and metal case in blue. Do you want to look at that one?

R: Thank you very much.

J: Yes please.

B: No problem. Have a good day.

E: Here you are - the same design and

R: Thanks.

now, then check that it's not damaged.

not damaged.

B: It's fine. A: And the pressure? The final thing to check is the pressure.

materials, but a different colour.

B: I see. Let me look. The pressure is correct - it's fine.

J: This is nice too - is it in stock?

A: OK, well done. We'll check the smoke

E: Just a second sir, I'll just check.

alarms next.

J: I do hope it's in stock. E: Good news, sir. We have it in stock would you like me to get one for you? J: Great-yes, please.

Audio scripts 9C, page 38, Exercises 3 and 4

10C, page 42, Exercises 4 and 5

Conversation 1

J = Jackie, S = Stanley

H = Mr Husaam, E = Elaine

T = Tanya, S = Steve

J: Broadway Electronics Customer service.

H: Good morning, please sit down.

T: Look at this.

How can I help you?

E: Thanks.

S: What?

S: Hi, I'm calling about a camera I just

H: Did you have a good trip here?

T: Come here and look. S: That's cool! What is it?

bought from you.

J: OK, sir. My name is Jackie and I'm your

T: It's my new PC.

customer service representative today. Can you give me your order number, please?

S: Where did you get it?

S: That's the number that came with the

T: Well, when I went on the exchange visit

camera?

E: It wasn't too bad - it took about two hours.

H: London traffic, eh? Well I'm pleased you could make it today. So let's start. Where did you study? E: I studied at the University of London - a

to the Japan office, they took me to a trade show.

J: Yes, it is.

S: That's great. So you got it at a trade fair? T: Sure - direct from the manufacturer so it

J: Just checking that for you sir.... Mr Baxter?

was cheaper than normal.

S: That's right.

S: Well done - nice laptop.

H: Oh really, where did you go?

J: In Sydney?

Conversation 2

E: I went to New Zealand.

S: Yes.

S = Sofia, F = Francesco

J: Nice city - my aunt lives there. What is

H: Ah, that's interesting. Tell me more about that.

S: Francesco, you look a bit down, what's

the problem with the camera, sir?

going on?

S: The flash doesn't work. You know - the

F: It's my car.

light when you want to take photos at night.

S: You've finally cleaned it?

J: I see - and you only bought it last month.

F: Don't joke.

S: That's right.

S: Oh, what happened?

J: And did you drop the camera or damage

S: It's BE10129339.

BA in management and accounting.

H: Yes, but you didn't work in accounting or management immediately, did you? E: No, I went travelling for a year.

E: I wanted to work on a round-the-world sailing race - I liked the teamwork and the leadership responsibilities. H: What was the biggest problem you had there?

it?

E: I was very far from home and I sometimes felt homesick.

S: Oh, that's terrible!

S: No, no. It just stopped working.

H: Homesick? How did you deal with that?

F: And the other driver was very rude to me.

J: I see, sir. It's probably a very simple

E: It wasn't easy. I spoke to people and of course I called my friends, but the best way was just working hard and enjoying the project.

F: I crashed it into the back of another car.

S: Oh dear. F: He said I should take my driving test again and to get on the bus in future.

S: That's too bad - there was no need to be rude.

Conversation 3 C = Caterina, T = Turgut C: Turgut, have you seen my sandwiches? T: Uh, they were on your desk. C: Oh, it's OK - found them, they were on my chair.

T: That's lucky. C: I can't eat the food in the café - it's all meat, and I'm vegetarian.

T: That's too bad. But it is healthier to be vegetarian.

C: And cheaper.

H

11C, page 46, Exercises 3, 4 and 5

problem.

S: Uh huh. What are you going to do about it then?

J: Can you send it back to us for repair, please?

S: And how much will that cost? J: It's free, sir. S: Oh, that's good. J: Not at all. We'll have it ready for you in a week.

S: Thank you very much. J: Thank you for your call. S: Bye. J: Goodbye.

H: When did you come back to the UK? E: About six weeks ago. I started looking for a job about three weeks ago. H: Did you spend the time with your family? E: Oh no. They're the reason I went to New Zealand - 1was with my friends in London.

H: Oh. Now, tell me, why do you want to work for CIT?

12C, page 50, Exercises 4 and 5

13C, page 54, Exercises 3, 4, 5 and 6

14C, page 58, Exercises 3 and 4

C onversation 1

Conversation 1

J - Jane, S = Sally

E = Ela, J = Jakub

T = Thomas, J = Jen

S: Hello?

E: Excuse me - sorry, I'm looking for the place where you can buy perfume and gifts.

T: I'm worried about the sales of our

J: Hi, Sally, it's Jane, I need some help.

laptops.

S: Sure Jane, what is it?

J: A place where you buy perfume and gifts? It's called a shop.

J: Me too. We're not selling as many as we

J: You know I told you about my important job interview today?

did a year ago - we've got a problem.

E: No, I mean without paying tax.

T: I agree. But what can we do about it?

S: Yes.

J: Oh, I see. I know what you mean.

J: I think perhaps the problem is that our

E: Yes. What do you call it?

price is too high.

J: Well, I'm here outside the office for the

J: It's the duty-free shop.

T: I think you're right but our laptops have

C onversation 2

always been expensive ...

J: Because they're good. Yes, it's something

interview, but I've got a big problem.

S: Oh really? What is it? J: They wanted me to bring my original

R: Did you pack the camera?

T: The size? Other laptops are a lot smaller

S: Yes, but I don't have much space left on

than ours.

certificates from college. I took a taxi to the company, but left my certificates in the taxi. I've come to the interview without my certificates.

it. It's full.

J: You're right, we need a new design.

S: Do you really need them?

R: Why don't you buy another card?

T: Let's ask marketing what they think - we

J: Well, yes.

S: Another card? That's a good idea.

need to change something.

S: Don't worry - you can phone the taxi

R: Can you remember what it's called?

Conversation 2

company and get them back.

S: Not really. I'll ask. Do you sell something

C = Chris, S —Sofia

J: I tried that but the difficulty is that they

to keep photos on?

C: Ow! I hit that desk again!

don't know who the driver was.

A : Oh, you mean a memory card.

S: It's in a really dangerous place.

C onversation 3 S = Suggs, W = Woody

C: It is - that's the second time I've hit it today.

S: Oh, I'm sorry about that. Can you send them in later?

S: Er, Woody.

S: I think we should move it

organized person. It's not going to look good at all.

W : Yeah?

C: Well, I don't agree.

S: I see. How can I help you?

S: You know the person who flies the plane?

S: What?

J: Can you find the copies of my certificates

W : The captain?

C: It's not our job to move things. The porter

and bring them over?

should do it.

S: For sure. Don't worry.

W : Uh huh - that's OK. There's another person flying the plane.

S: I'm sorry, I don't agree.

J: That's really great. I was really nervous.

C: I'm not moving it.

S: That doesn't matter - what do you call

S: OK - hit yourself on it again. That will be

S: Well don't be. Everything's going to be OK. I'll be there in half an hour.

the person who helps to fly the plane?

three times today.

J: Half an hour!

W : Do you mean the co-pilot?

Conversation 3

R = Roger, S = Syd, A = Assistant

S: Yeah. He's just walked down the plane.

else.

J: The problem is that the job is for a very

S: Yeah, well, he's just walked down the

R = Robert, H = Hamid

15C, page 62, Exercise 1

plane too.

R: Look, we need a new sign for the

C onversation 4

bookshop.

T = Tina, E = Emin

H: I agree, the old sign looks terrible.

T: Emin, you look quite sad today.

R: I thought we could have an electric sign and give the bookshop a new name.

1 Hello John, it's Amy Curtis. Sorry I haven't called you for a long time. I've been very busy at work. Anyway, do you want to meet next week?

E: Yes, I am. T: What's wrong - has something happened?

H: An electric sign? I like that idea. R: What about a new name?

E: No, nothing's happened but, you know,

H: I'm not sure about that.

sometimes I feel sad about being far away from home - um, how do you say that in English?

R: How about 'The Electric Bookshop'?

T: Oh, I see. You're homesick.

H: I'm sorry, Robert. I don't think that's a good idea. People won't know which bookshop we are any more.

2 Hi John, it's Amy. I'm coming to meet you but I've just missed the bus. I've called a taxL so I'll be there in five minutes. See you soon. 3 John, John, it's Amy. I've just arrived but I can't see you. I'll call again in a few minutes. 4 Hi John - me again. I've just looked again in the restaurant but you're not there. I'll wait for another ten minutes and call again. 5 John. I've waited for twenty minutes now and I'm going home. Thanks for a great evening!

Audio scripts 15C, page 62, Exercises 2 and 3

16C, page 66, Exercises 3, 4 and 5

A = Alexandra, G = Giacomo

A = Alya, T = Teresa

A: Hello, Car Rescue. What's your Car

Conversation 1

Rescue number?

A: Teresa, I need to send this parcel of

G: Car Rescue number, wait a minute - it's

books to Jakarta as soon as possible.

81324 [some interference] 5.

T: OK - how about first class post? That

A: Sorry, what did you say?

should only be about a week.

G: My Car Rescue number is 813245.

A: This is important-the exhibition is next

A: Can I read that back to you?

Wednesday. It needs to be there quickly in order to get to the exhibition.

G: OK.

C: Let me give you a tip - the Parthenon restaurant is good. It's the best restaurant near here. Good food, warm atmosphere.

S: Oh yes? C: Traditional Greek food. S: That sounds good - I'd like to try it. C: So that you'll get a place, I'll book a seat for you. S: That's great - I want a table with my four colleagues.

C: A table for five.

T: Hmm, let me think. Private courier

S: Yes, and because we don't speak Greek, can you ask for the menu in English?

G: That's correct

companies are expensive - that's why we don't usually use them.

A: And your name is?

A: Yes, but if we can't send these books, we

A: So that's 813245.

G: Rossi. Giacomo Rossi. A: Erm, can you speak a little more slowly please? I'm sorry, but the line is very bad.

can't sell them in Indonesia. Think how much that will cost because we didn't send it by courier.

T: Well I guess you're right. I'll arrange for a

G: Sure. My name is Giacomo Rossi.

courier to pick it up this afternoon.

A: What's the problem Mr Rossi?

A: Thanks.

G: I've broken down.

Conversation 2

A: Where have you broken down, sir?

J = Judith, S = Scott

G: I've broken down about 20 miles north of

J: Jeremy got into real trouble this morning.

Coventry.

A: 20 miles north of Coventry. Is that right? G: Yes, that's right. A: And what's happened? G: I've crashed!

S: What happened? J: You know the office is non-smoking. S: Sure. J: Well, he went into the storeroom in order to have a cigarette.

A: Did you say you've crashed?

S: And?

G: Yes, I've crashed into a tree.

J: So that the smoke alarm wouldn't work,

A: Have you been hurt?

he put his jacket over it.

G: No, I haven't been hurt, but my car has.

S: He put his jacket on the smoke alarm

A: Sorry, can you repeat that?

because he wanted to smoke in the storeroom?

G: I've crashed into a tree. A: OK, sir. Please wait in your car - we will be with you soon.

G: Oh, good. Thanks very much.

J: Yes. It didn't work, of course. S: No? J: No, the alarm went off and one of our colleagues, the fire officer, threw water into the storeroom to stop the fire.

S: All over Jeremy? J: Yes - completely wet - and then the boss found o u t...

S: Oh dear... Conversation 3 S = Sanjiv, C = Charles S: Where do we need to go in order to get a good meal?

C: Sure. I'll do that.

Answer key Unit 1 A Ex 1 Sony: Japan Reebok: Great Britain BMW: Germany Apple: United States Armani: Italy

Ex 3

Ex 3

1 Can you can you Could you Could I can you Can you can I 8 Can I 9 Can I 10 Could you

1 is 2 isn't

RQ RQ RP RP RQ RQ RP RP

1 T 2 T 3 T 4 F (it's [email protected])

Ex 3 1

3 is 4 is 5 is 6 are 7 is 8 isn't 9 is 10 is 1 1 isn't 1 2 is

Ex 4

Ex 2

an/-

2 a 3 an 4 a /-

1,8, 2, 4, 5, 7, 6 ,3

Ex 6

Ex 4

1 Can I have a glass o f water please? 2 Could you ask John to meet me later? 3 Could we move our meeting to Tuesday? 4 Can I ask you something? 5 Could you give this to Marta please?

Ex 5

Ex 3 1 d 2 a 3 b 4 c

A in a gift shop B in a taxi

1 2 3 4

Ex 5

housewarming party thanksgiving engagement party birthday party

1 discuss a problem 2 socialize 3 enjoy themselves 4 dress casually

Ex 6 1 I'm fine 2 as usual special occasion anniversary I mean enjoy ourselves

School busy remember American football

Ex 4 1 takes

Ex 1

2 happens

bodyguard photographer model journalist make-up artist designer hairdresser 8 driver

Ex 1

the bosses

Ex 1

1 2 3 4

1 postcode 2 age 3 address 4 credit card number 5 date of birth 6 mobile phone number

phone number mobile phone number email address date of birth password

3 bus, plane 4 everyone - the cleaners and

Ex 3

Ex 2

1 2 3 4 5

2 One evening

A

Russian Canadian Ireland Spanish China Portuguese Omani 8 Pakistan

Ex 2

Ex 5

1 San Jose

Unit 2

Ex 1

hundred thousand hundred thousand million

1 b 2 c 3 d 4 a

Ex 4

Ex 2

Ex 1

Ex 4

Ex 3 1 Where does the party take place? 2 How long does the party last? 3 How do staff members get there? 4 Who goes to the party?

2 and 4 happen.

B 1 a / one 2 a / one 3 a / one 4 a / one

Ex 2

3 drop 4 receptionist 5 surname 6 battery 7 cafeteria

6 a

A That's nice.; That's really

3 lasts 4 make 5 6 carry 7 think

interesting; How interesting. B Where is that?; Is that far?; Do you go there often? C W e ll...; Really.; Urn...

Ex 2 1 2 3 4

c b a b

Ex 3 1 How long

(H

O

B

B

V) N

W

u

H

U

U

K

T

S

T

X

J

L

F

D

T

V

T

U

C

A

C

u

N

V

I

T

A

T

1

O

N)

E

H

1

V

o

A

W

M

G

G

B

A

E

S

M

W

U

J

(N

E

I

G

H

B

O

U

R

H

O

O

D)

ÎB]

(S s

H

O

P

P

1

N

G

C

E

N

T

R

E

R

V

D

1\P

Z

Q

P

Y

is

A

S

S

E

N

G

E

r)

Pi

p

G

G

D

T

L

L

E

L

U

W

H

L

0

J

i

D

V

M

S

L

G

G

H

T

V

O

Q

1

A

F

J

j

N

X

R

C

R

N

N

1

E

1

y

L

L

O

A

O

S

L

U

Ex 2

G

U

X

A

R

X

M

A

R

F

Z

P

J

E

Conversation 1: B Conversation 2: C Conversation 3: A

K

y

N

G

y

O

X

S

T

M

F

X

G

N

F

c

N

D

A

K

(T

1

M

E

O

F

F)

C at a conference

Do you tra v e l... Does she e a t... Do you like ... Does he work ... Do we h a ve ...

1 Yes, I do. No, I don't. Yes, of course I do. Yes, he does. No, we don't.

Ex 4

Ex 5

1 No, she isn't. 2 No, I'm not. 3 Yes, it is. 4 Yes, it is. 5 No, they aren't

1

1 company 2 espresso

5 -

1 Is Anna from Istanbul? 2 Are you a model? 3 Is your office in Germany? 4 Is this your business card? 5 Are they interested in sport?

B Ex 1

y

2 Where are you going 3 4

Do you work there Do you work 5 What's your subject

Ex 4 1 2 3 4

a b a b

Ex 1 1 best friend 2 neighbourhood 3 passenger 4 network 5 hobby 6 shopping centre 7 alone 8 time off 9 invitation 10 club

Q

Answer key Ex 2

Ex 5

Ex 2

1 joined 2 accept

1 a 2 a

3 surfing 4 get to know

3 b 4 a

A paragraph 4 B paragraph 2 C paragraph 3

3 surf 4 accept 1 2 3 4

T F T T

Unit 3 A Ex 1 1 accountant 2 lawyer 3 lecturer 4 mechanic 5 secretary 6 surgeon

Ex 2 1 doesn't work 2 gets up 3 feeds 4 takes 5 do not stay 6 fly 7 go 8 writes

1 F (most people hardly ever say this) 2 T 3 T 4 F (they are sometimes homesick)

Ex 1 Me neither. Me too. I don't. Me neither. Me too. I'm not.

Ex 4

Ex 4 1 I always like to 2 we often go there

B

Unit 5

Ex 3

Ex 1

A

Magda

needs coffee

/

likes the away day

/

/

Ex 2

likes travelling

X

X

likes to see everyone

/

/

likes team building

X

/

a August, the morning, the afternoon, 2020 b Thursday, March 6th c lunchtime, 2.30 p.m., midnight, the end of the month

/

/

2 c

Ex 4

3 a 4 a

B

1 2 3 4 5

V; answering NP;spam V; shopping NP; sports cars V; dancing 6 NP; photocopier

Ex 4 1 2 3 4

m

Ex 1

Ex 2

Ex 3

Don't be a team player Watch the clock Discuss your problems Poor work habits

1 b

director

Me too. Me neither. Yes, me too. I do. I don't. Me neither.

F T F T

Ex 1 1 richer 2 poorer

3 going to a café 4 visiting art galleries

Ex 3 likes the financial

3 worries 4 doesn't finish 5 watches

3 shopping 4 sports cars 5 dancing 6 photocopier

/

activities

1 2 3 4

1 answering 2 spam

lain

1 hiking 2 gardening

W h o ...

Ex 4

Ex 2

3 c 4 b 5 e

3 c 4 c

Australia 3 tourists 4 34,000

1 E

1 d 2 a

3 I only speak to him sometimes Ex 3 See page 19. 4 We hardly ever get homesick 5 Alan never makes an effort

1 12 hours a month 2 on a tropical island near

Ex 1

Ex 2

1 b 2 b

Ex 2

Ex 3

1 washes 2 goes

five to twelve a quarter to four twenty past seven twenty-five to six ten past two

Ex 3

Ex 3 1 get to know 2 join

Ex 1

Ex 4 1 at 2 in 3 at 4 in 5 at 6 at 7 at 8 on

3 happier 4 noisier 5 more modern 6 more traditional 7 more boring 8 more interesting 9 further 10 worse

Ex 2 Patti male manager: traditional female manager: thoughtful, friendly Costas male manager: direct female manager: interested in colleagues, easy to talk to

Ex 3 1

Ex 5 1 Nineteen Ninety Nine 2 twenty ten 3 Two thousand and twenty 4 Two thousand And One

1 need 2 apply

more modern better more direct more difficult

B Ex 1 1 child 2 elderly person

3 write 4 application form 5 CV

1 nod your head 2 shake your head

Ex 3

3 smile

3 baby 4 teenager 5 adult 6 middle-aged person

Across 2 qualification 4 experience 5 customer 6 candidate Down 1 face to face 3 irregular 4 energetic

Ex 2

Ex 2

Unit 4 A Ex 1 1 b 2 a 3 d 4 c

Ex 1

1 discussion 2 date 3 contract 4 negotiation

Ex 3 1 b 2 a 3 c

Ex 4 1 I'm afraid I've got a meeting

2 another time 3 think so 4 have all the information 5 in the middle of something 6 talk about it later 7 i'm very busy now

Ex 5 1 c 2 d 3 a 4 b

1 youngest 2 loveliest 3 most dangerous 4 best

Ex 3 1 easiest 2 worst 3 highest 4 fastest 5 most expensive 6 most popular 7 best

Ex 4 1 2 3 4

T F (it's Mandarin Chinese) F (it's the biggest in the world) T

Ex 5 1 most expensive 2 most boring 3 prettier 4 best

Unit 6 Ex 1 1 2 3 4

Ex 3 hotel (the rest are things you say) 2 station (the rest are direction words) 3 bedroom (the rest are facilities) 4 second (the rest are direction words)

Ex 1

A

B D A C

1

Ex 1 1

e

2 d 3 b

Ex 2 1 c 2 a

4 a

5 c

3 d 4 b

Ex 4

Ex 2 1 b

Ex 3

2 a

Across 3 facilities 4 hall 6 reception Down 1 seminar 2 meeting point 5 speaker 7 pool

Ex 2 1 b 2 c

3 b

Ex 3 1

are

2

isn't

3 c

Ex 3 1 Excuse me, can you help me?

3 is

2 Sure - what is it? I'm a bit lost. I want to go to a seminar - I'm looking for the Richmond room. 4 Oh, that's downstairs. 5 Downstairs. 6 Yes, go to the bottom of the stairs and turn left - it's straight in front of you. 7 Thank you very much. 8 No problem. Have a good day. 9 Thanks.

4 aren't

3

Ex 4

8 R 9 O 10 R

1 reception 2 elevator 3 restaurant 4 café 5 pool

Ex 4 Conversation 1: 4, 5, 10 Conversation 2: 2, 9 Conversation 3 :1 , 3

B

Ex 5

Ex 1

Conversation 1 : c Conversation 2: a Conversation 3: b

1 Hargate 2 200 metres 3 9.00 a.m.

Ex 4

2 Excuse me, can you tell me where the lifts are? 3 (Can you give me) a coffee, please. 4 Could you hold my briefcase for me, please? 5 Could you pick up that pen for me, please.

right go straight on cross 4 past 5 next left 6 next to

Ex 1 1 smaller 2 greater 3 greatest 4 riskiest 5 more expensive 6 most expensive 7 worse 8 better 9 best

Ex 3 1 to go right down Main Street 2 Don't to go 3 don't to be late

Ex 5 A, 3, ii B, 2, iii C, 1, i

Ex 4

Ex 2

Stop it! Be careful! Go away! Don't touch it! Listen!

1 b 2 c 3 a

Ex 3 1 F (it only helps for a short time) 2 T 3 T 4 F (it started in the 1970s) 5 T

Ex 5 1 Be quiet, please. / Please be quiet. 2 Please open the window. 3 Go past the cinema. 4 Don't talk to me now.

Ex 4

Suggested answers

1 Please come here.

Ex 2

1 comfortable 2 lovely 3 traditional 4 boring 5 lazy 6 deliver

how much 2 How many 3 How many 4 How many 5 How much 6 How many

Ex 2 See page 28.

Ex 3 How much? 2 How many brothers and sisters do you have? 3 I like to drink tea in the morning. 4 Can I have a glass of water, please? 5 It doesn't cost very much money. 6 How many kilometres is it to Paris? 1

Ex 4 1

gym, pool, elevator, café. The text also mentions a hall, small rooms, seminar rooms, and restaurants.

Hot drinks: tea, hot chocolate, coffee Cold drinks: cola, fruit juice, water Fruit: apple, orange, banana Vegetables: carrot, onion, potato Dairy: yoghurt, butter, cheese Fish: tuna, cod, salmon Meat: chicken, beef, lamb

Ex 2 around 2 30 3 up to 4 one 5 about

B Ex 1

L

U

R

B

P

(c Y

O

M

F

S

O

B

A

D

L

S

D

Z

IT

Y P U B M

Ex 1 1

D

3 the quickest, the best 4 larger, smaller

Ex 5

A

Ex 1

1

1 more difficult 2 the cheapest

Unit 7

S

Q

T

A

O

nR

T

A

B

L

E)

A

A

1

X

S

Q

V

F

B

D

M

X

T

K

K

(D

E

L

1

V

E

R)

M

P

B

K

W

T

V

K

z

M

G

O

Y

1

X

1

B

Q

N

E

P

R

N

G

(L

O

V

E

1

B

D

P

N

X

W

N

E

Z

V

A

P

K

Z

O

D

K

Q

B

u

Y

K

u

V

R

y

fLi Y) R A

N

B P

Size: small, large, medium Colour: grey, blue, brown Material: metal, paper, plastic Shape: oval, square, rectangular

Ex 2 small large glass wood rectangular brown

R n s u u e r k e y

Ex 3 1 company 2 agency 3 secret shopper 4 report

Ex 4 1 some 2 some 3 any 4 any 5 Some

Ex 5 1 T 2 F (they fill them in but they don't write them) 3 T 4 F (some of it is interesting)

c Ex 1 1 2 3 4 5

NA S A S A 6 NA

Ex 2 laptop case

Ex 3 1 b 2 c 3 c 4 b 5 a 6 c

Ex 4 1 2 3 4 5

How about What about in stock in stock it's out of stock 6 have it

A

Ex 1 1 eye 2 neck 3 shoulder 4 back 5 wrist

Ex 2 1 neckache, backache 2 shoulder pain, wrist pain 3 eye problem, back problem

Ex 3

Ex 1 Across 2 jar 4 bottle Down 1 carton 3 box 4 bag 5 tin

Ex 2 1 Nicole eats burgers four times a week. 2 Nicole has / eats pizza three times a week. 3 She drinks cola every day. 4 Ali eats / has vegetables four times a week. 5 Ali eats / has chicken three times a week. 6 He drinks water every day.

Ex 3 chocolate, fruit, vegetables, soup, olives

Ex 4 F (it isn't always so easy) T F (you can eat it sometimes) T

Ex 2

Ex 4

1 c 2 e

2 two - Urbis, the museum of

3 b 4 a 5 d

city life, and the War Museum 3 several 4 806.6 millimetres a year

Ex 3

Ex 5

1 2 3 4 5

1 lots of 2 much

D E B A C

Ex 4

B

Ex 5

3 b 4 a

3 the next thing 4 then 5 The final thing 6 next

Ex 4 have to take breaks every 15 minutes 2 should include health and safety 3 can tell employees when to take a break 4 should stop injuries before they happen

A B C D

B

Ex 2

Ex 1

Ex 1

3 4A c O

taxi metro ferry bike

1 c 2 d

3 should 4 have to 5 should

Ex 3

3 lifestyle 4 fit 5 pipeline 1 F (they travel the world) 2 F (they are for a short fixed period) 3 T 4 T 5 F (they do have to be very fit) 6 T

Ex 4 1 2 3 4 5

do I have to Can't Do I have to Should Do I have to

Ex 5 1 cover 2 expenses 3 overtime 4 Standards

c Ex 1 1

su CU CU SU CU 6 SU

2 3 4 5

Ex 2

D

3 b 4 a

1 specialist 2 rig

kitchen: microwave, cooker, dishwasher bedroom: mirror, wardrobe, curtains living room: armchair, sofa, rug

1 d 2 f

1 can 2 have to

Ex 2

3 much 4 much 5 a lot of, many

Ex 1

1 the first thing 2 the second thing

1

1 900,000

The correct order is 1, 5, 3, 4,2

1 a 2 b

Ex 3

D

1 2 3 4

Unit 8

c « a u D 6 e

Ex 3 1 2 3 4

T F (nine areas) T F (they have less stress)

Ex 4

1

1 need to 2 need to

Ex 4

c

I often go to work by car. 2 You get onto that bus ... 3 I'm going to ride my bike ... 4 Let's go on fo o t... A sentence 8 B sentence 6 C sentence 7

Ex 5, 6 1 2 3 4 5

F T F F F 6 T 7 T 8 T

Unit 9 Ex 1 Nightlife Architecture Climate Culture

Ex 2 1 2 3 4

Ex 1 1 vegetarian 2 trade show 3 exchange visit 4 rude

Ex 2 1 a C 2 a B 3 a D

Architecture Culture Nightlife Climate

Ex 3 1 many 2 many 3 many 4 much

b A b F b E

Ex 3 1 bought a new computer (C) 2 crashed his car (F) 3 lost her sandwiches (D)

Ex 4 1 cool 2 great

A 1 2 3 4

3 need 4 have got, need 5 need to

3 terrible 4 too bad 5 lucky 6 too bad

Ex 5 1 2 3 4 5

6 7

8 9

BN GN GN GN BN GN GN BN GN

D

D L

N

C

E

L

X

s

E

A

A

U

3 a 4 b

A

c

F

A

B

C

B

Ex 2

U

S

E

A

M

R

C

U

1 ,2 ,4

O

M

P

L

A

1

n)

1

R

S

U

L

O

0

R

s)

U

(F C c

1 c 2 b

E

S

S

F

U

L)

Ex 4

M

1

M

N

C

L

F

F

R

1,3,4

L

A

s) F

P

L

U

Ex 5

O

L

C

R

L

L

E

S

E

P

1

M

B

C

O

O

(C B

(s R

Ex 1

c c

T

1 (F

N

S

Ex 1

U

y

B

1 excellent 2 successful 3 floors 4 complain 5 flats 6 suburb

1 d 2 c 3 b 4 a

Ex 2

Ex 2

1 d 2 a 3 b 4 c

air conditioning

Ex 3 b

Ex 4 1 kitchen 2 designs products 3 international company

Ex 5 1 b 2 c 3 a

Ex 1

Ex 3 1 too late 2 too weak 3 not cool enough 4 too complicated 5 not big enough 6 not quiet enough

Ex 4 1 This phone isn't powerful enough. 2 His trousers are too short. 3 It's too windy. 4 There isn't enough petrol.

Ex 5

Unit 10 A Ex 1 1 Yes. It was so new that half of the hotel wasn't built. 2 The builders were on site doing work on the hotel. 3 Because they couldn't walk very far. 4 half a kilometre 5 38° C 6 There wasn't any water for washing or drinking.

Ex 2 1 shower 2 comfortable 3 complain 4 disappointed

Ex 3 1 were 2 was 3 was 4 weren't 5 was 6 was 7 were 8 wasn't

Ex 4 1 Yes, I was. 2 the receptionists ... were 3 I was in the other room. 4 I wasn't late

1 too much sugar 2 wasn't fast enough 3 make a complaint; it's not fast enough

c Ex 1 1 b 2 b 3 a 4 a

Ex 2 1 the answer to a difficult question or problem 2 a piece of information that you send or give to another person 3 money that is given back to you in a shop because you are not satisfied with what you bought 4 something that is made and sold by a company

Ex 3 1 tell other people 2 give them something free 3 listen and say you're sorry

Ex 4 1 c 2 b 3 a 4 b

Ex 5 1,2, 3,6,7

1 d 2 c

Ex 3 3 a

Suggested answer Because the sports instructor was very rude to me and the club doesn't have lockers or a swimming pool, I would like to have my money back by the end of the month.

Unit 11 A Ex1 1 B 2 C 3 A

Ex 2 1 studied 2 tried 3 listened 4 danced 5 wanted 6 asked 7 helped 8 called 9 hated 10 decided 1 1 liked 1 2 practised

Ex 3 1 The school tried to develop the whole child. 2 She was the school head teacher. 3 She found that the more she practised music the better she was at maths.

Ex 4 1 subjects 2 homework 3 uniform 4 education 5 head teacher

Ex 5 1 last month 2 the week before last 3 last week 4 the day before yesterday 5 yesterday morning

B Ex 1 See answers on pages 46, 49 and 50.

Ex 2 1 were 2 met 3 spent 4 read 5 did 6 said

Ex 3 meet friends; visit museums and art galleries; read books; play card games; do crosswords and sudoku puzzles; exercise in memory gyms

Ex 4 1 T 2 F (four years) 3 T 4 F (one study does not prove anything)

Ex 5 1 2 3 4 5

Did you lose your phone? Where did i put my coat? What did you do today? When did you meet Anna? Did you say something?

Ex 6 1 c 2 e 3 d 4 a 5 b

Ex 7 lost had put got saw went

c Ex 1 1 diploma 2 degree 3 MBA 4 doctorate

Ex 2 1 exam 2 graduate 3 education 4 qualifications

Ex 3

1 i 2 b

3 f 4 a 5 c 6 d 7 g 8 e 9 h

Ex 4, 5 a b c d e f g h i

O O O O O C o C C

Ex 6 1 2 3 4 5

When Why Where What Why

~*'-

Answer key Ex 7

Ex 2

Ex 3

Ex 2

1

1 b

Across

2

2

3 4 5

3 4 5

3 heritage 7 a la carte 8 specialize

1 That is a good idea. 2 That is a nice idea b u t... 3 I am not sure. 4 I don't think that's a good idea.

6

6

Down

Ex 3 Ex 1 Interests curriculum vitae skills Personal details career

Ex 2 1 2 '3 4 5 1 2006 2 Singapore Management University, University of Glasgow 3 Clydeside Engineering 4 navigation systems 5 beqinner level

Ex 4 A

Unit 12 Ex 1 1 gift shop 2 departure board 3 suitcase 4 passenger

Ex 2 1 T 2 F (one man is carrying a newspaper and another is sitting down and reading a newspaper) 3 T 4 F (she's buying a camera)

Ex 3 1 Are the passengers checking the flight times? 2 Is the woman with the suitcase reading a book? 3 Is the man with the briefcase looking at gifts? 4 How many people are talking on mobile phones?

Ex 4 1 Yes, they are. 2 No, she isn't. 3 Yes, he is. 4 Two people are talking on mobile phones.

Ex 5 1 have a think 2 having a good time 3 having a break 4 have a lie down 5 have breakfast

B Ex 1

m

C Choice of destinations

Ex 4 1 is growing 2 (are) changing don't give pay is increasing is changing

falling sharply not changing increasing gradually going down slightly rising sharply

1 2 3 4

b d a c

Ex 2 stopover excess luggage baggage reclaim flight attendant jet-lagged cash machine

Ex 3

cruise architecture attract destination definite

Unit 13 touch security transfer lock stolen

Ex 2 Ex 3

Students' own answers.

The writer thinks 2, 3 and 4 will happen.

Ex 4 1 won't 2 will 3 won't 4 will 5 will

1 b

B

2 d

Ex 1

3 a 4 c

1 currency 2 free

Ex 4

3 interest 4 open

1 duty-free shop 2 memory card 3 co-pilot 4 homesick

Ex 5 1 What do you call it? 2 I know what you mean. 3 something to keep photos on 4 you mean a memory card 5 What do you call the person 6 Do you mean the co-pilot? 7 how do you say that in English? 8 Oh I see.

Ex 1 A medical tourism B gastrotourism C ecotourism D adventure tourism

Ex 2 1 holiday 2 headquarters 3 qualified 4 Join in 5 introduce 6 tourist 7 providing 8 employment 9 scenery 10 competitive

Ex 3 1 a 2 b 3 c

Ex 4 conversation 1: A conversation 2: D conversation 3: D

Ex 5, 6 Ex 1

Ex 1

Ex 3

1 2 3 4 5

A Cost of airfares B Decreasing operating costs

1 2 4 5 6

Ex 2 1 2 3 4

Offenbank Education Loan Company Countrybank Levee Bank

Ex 3 1 d 2 c 3 b 4 a

Ex 4 1 2 3 4 5

You will need your debit card I'll give you; details enter; password tip; will give bank account, will be able 6 open, interest

Ex 5 lend borrowed borrow lent borrowed lent

Ex 1 1 That is a nice idea b u t ... 2 I don't think that's a good idea. 3 I am not sure. 4 That is a good idea.

1 2 3

I agree I think you're right I don't agree 4 I don't agree 5 I agree 6 I'm not sure about that. 7 I don't think that's a good idea.

Ex 7 1 b 2 b 3 a 4 a

Ex 1 1 2 3 4 5

earn investor savings payment lending

Ex 2 1 2 3 4

in for to on

Ex 3 1 2 3 4

d c b a

Ex 4 1 High income fund 2 US fund 3 Eco-friendly investment

Ex 5 1 US fund 2 Eco-friendly investment 3 High income fund

Ex 6 invest average profit bank secure lender hidden word: earner

Unit 15

Unit 14 Ex 1

A 1 learn 2 cooperate 3 relationship 4 communicate 5 reliable

Ex 2

1,2, 4,5

Ex 2

There's a problem with the photocopier. I can't photocopy my report. Something is wrong with my car. can't drive to work. My mobile phone doesn't work. I can't contact the office.

Ex 3 1 reliable 2 relationship

Ex 3 1 2 3 4

3 cooperating 4 communication

Ex 4

Suggested answers 1 Arzu is going to work on her communication skills. 2 She is going to go on an IT course. 3 She is not going to save important documents on her computer. 4 She is going to put important documents on the shared drive. 5 She is going to attend a confidence-building course.

F (she has a job interview) F (she left them in a taxi) T T

Ex 4 a big problem Don't worry the difficulty is I'm sorry about that. The problem is Don't worry. Everything's going to be OK.

Ex 1

2 celebrated

3 climbing 4 rafting 5 hiking 6 skiing

Ex 2 Play: basketball, cricket, golf, table tennis Go: swimming, dancing, jogging, skateboarding Do: athletics, yoga

2 3 4 5

Ex 3

1 c 2 a

3

3 organizing 4 to be 5 to do 6 to meet 7 helping/to help 8 to find

p o

Ex 5

R

813245 very badly on the road

20 tree

Ex 3 1 say 2 back to you more slowly very bad Yes, that's Did repeat

Ex 4 4 3 5

B

2 1 6,7

have never seen said has injured crashed have arrested has become has presented did (she) say hasn't seen 12 has always been 3

Ex 5

4 5 6 7 8 9 10 11

A Is that Mr Rossi? Can you give me that number again? And your name is...? B You're 20 miles north of Coventry? Is that R-O-double S-l? So that's car registration YT541 TTFN?

O

M

P

E

T

1

T

1

O

n)

z

D

D

C

F

K

X

V

Q

M

X

N

R

L

G

W

F

B

1

A

G

A

F

D

A

O

O

P

E

R

A

T

0

W

L

1 tvyJ i V

(c

f 7!

T

P

R

H

E

R

(H

O

C

K

E

v)

S

Z

J

O

Z

O

M

V

(w

1

n)

C

1

H

M

L

B

X

F

B

W

B

R

P

J

A

D

K

A

G

S

R

M

1

U

Q

R

D

u

F

U

O

I nJ

M

Z

Z

C

A

W

S

J

B

V

B

H

X

R

(L

O

C

u S

R

K

X

E

G

Q

D

V

D

N

K

B

0

V

H

U

W

J

T

u W

A

I

A

E

V

E

E

D

C

K

K

D

C

L

W

P

K

E

J

C

W

U

B

P

X

V

R

G

V

P

I

m)

A

T

X

K

N

F

W

K

C A E D B

Ex 2

1 have just found 2 decided

Ex 4

1 going 2 going

Ex 1 1 2 3 4 5

Ex 2

3 c

Ex 4

1 He has had four part time jobs. 2 Yes, he has. / Yes, he has worked as a hospital porter. 3 Yes, he has. / Yes, he has leamt what made the business successful. 4 Yes, he has. 6 Yes, they have. / Many other successful business people have worked in fast food places.

1 C 2 A

Ex 3

hiking, rafting, climbing

Ex 3

Ex 1

Ex 2 1 E

3 d 4 a 5 c

B

3 cooperating 4 sportsmanship 5 lost 6 competition 7 nodded

1 gymnastics 2 volleyball

Ex 4 1 e 2 b

Ex 4

Ex 1 1 fouling

1 How many part time jobs has he had? 2 Has he ever worked in a hospital? 3 Has he leamt anything from working in a fast food restaurant? 4 Has he ever led a team? 5 Have other business people worked in fast food restaurants?

I haven't see you: I haven't seen you We've were to Madrid: We've been to Madrid Have you saw: Have you seen who has ever live: who has ever lived

D

B

1 are going to draw 2 win; losing 3 losing; winning 4 to win 5 is winning; will (still) draw

Ex 1

Ex 2

1 F (she does what you ask her to) 2 T 3 F (her IT skills are weak) 4 F (she sometimes doesn't feel confident)

been learnt met seen ate do given 8 catch 9 flew 1 0 spoken

A

A Something is wrong with my car. My mobile phone doesn't work. There's a problem with the photocopier. B I can't photocopy my report. I can't contact the office. I can't drive to work.

Ex 1

Ex 3