Lead and Manage Organisational Change_BSBINN601_1.00

Student Assessment Pack BSBINN601 Lead and Manage Organisational Change

Developed By ACTE This document is a Student Assessment Pack for the above Unit of Competency and is to be completed by a student to demonstrate his/her competency.

Adelaide College of Technical Education

Table of Contents

Purpose of Assessment ............................................................................................................... 3 Target Group ................................................................................................................................................. 3 Selected Methods and Intended Use ............................................................................................................ 3

Standard Instructions for Assessor/Trainer ............................................................................... 3 Standard Instructions for Learners ............................................................................................. 3 Plagiarism ...................................................................................................................................................... 3

Evidence Requirements ............................................................................................................... 4 Documents to be attached along with each Submission ............................................................................... 4 Assessor Expectations .................................................................................................................................. 4 Resources for Learner ................................................................................................................................... 4 Resources for Trainer / Assessor .................................................................................................................. 5

Reasonable Adjustment ............................................................................................................... 5 Procedure to Login to Education Club ........................................................................................................... 5

Format for Written Submissions .................................................................................................. 6 Assessment Method Coversheet ................................................................................................. 7 Elements ........................................................................................................................................................ 8 When to Commence your Assessment ......................................................................................................... 8 Assessment Methods .................................................................................................................................... 8 Assessment Definitions ................................................................................................................................. 9

Assessment Preparation Checklist ........................................................................................... 10 Assessment Method One - Assignment .................................................................................... 11 Assessment Method Two - Written Response Questions ........................................................ 14 Assessment Method Three - Role Play ..................................................................................... 16 Assessment Method Four - Major Project ................................................................................. 21 Facilitators Guide............................................................................... Error! Bookmark not defined. Advice to Assessors ...................................................................................... Error! Bookmark not defined. Advanced Diploma Qualification Type Descriptor ......................................... Error! Bookmark not defined. Assessment Response Guide ....................................................................... Error! Bookmark not defined. Unit Feedback – Not including Method Four (4) ............................................ Error! Bookmark not defined.

Record of Assessment Outcome& Mapping .................................... Error! Bookmark not defined.

RTO ID: 40336 CRICOS ID: 03187D Assessment tool – BSBINN601

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Purpose of Assessment Purpose of this assessment is to check that the competency should be achieved on all elements of Lead and manage organisational change.

Target Group ACTE’s learners enrolled in the unit BSBINN601 Lead and Manage Organisational Change must have basic literacy and numeracy skills who are either experienced or having no experience of working in a professional environment. To check the ACSF level of a student http://lln.safework.com.au/

Selected Methods and Intended Use Methods used to achieve competency in this unit of competency (UOC) are a Case Study, Written Response questions, a Role Play and an entire qualification Major Project that must be completed in a simulated environment of Crimson Hotel through Education Club website http://www.educationclub.com.au/ Your submissions will be used by trainers and assessors of ACTE as evidence in achieving competency of the above mentioned unit.

Standard Instructions for Assessor/Trainer The Trainer / Assessor should inform all the learners that all the tasks should be linked with Crimson Hotel on the Education Club website and help can be taken from available resources.

Standard Instructions for Learners •

Hand written assignments will not be accepted, assignments should be prepared in Microsoft Office. Refer to the enclosed Style Guide.

•

All tasks should be linked with the identified organisation on Education Club website.

•

When answering the tasks use your own words and also refer to the given Scenario.

Plagiarism Plagiarism is using the words or ideas of others and presenting them as your own. Plagiarism is a type of intellectual theft. It can take many forms, from deliberate cheating to accidentally copying from a source without acknowledgement. In your assessments you must come up with your own ideas, however, at times you may need to make reference to work that has been conducted by others. Important points to be aware of: • Know what plagiarism is. Go to this website if you require additional information. http://www.plagiarism.org/ • Plan your work • Reference your work / acknowledge all of your sources What is Plagiarism? (n.d.) Retrieved February 2015, from http://www.plagiarism.org/plagiarism-101/what-is-plagiarism RTO ID: 40336 CRICOS ID: 03187D Assessment tool – BSBINN601

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Evidence Requirements The evidence you submit as part of this assessment will be assessed by your trainer/assessor to determine your competency. Your trainer/assessor will be guided by the following rules of evidence when making their assessment decision. Rule

Valid

Current

Sufficient

Authentic

Evidence must... •

Address the elements and performance criteria

•

Reflect the skills, knowledge and context described in the competency standard

•

Demonstrate the skills and knowledge are applied in real or simulated workplace situations

•

Demonstrate the candidate's current skills and knowledge

•

Comply with current standards

•

Demonstrate competence over a period of time

•

Demonstrate competence that is able to be repeated

•

Comply with language, literacy and numeracy levels which match those required by the work task (not beyond)

•

Be the work of the learner

•

Be able to be verified as genuine

Documents to be attached along with each Submission •

Completed Cover Sheet. Refer to the enclosed Cover Sheet.

•

Answer all assessment methods 1- 4

•

Assessment Preparation Checklist. Refer to the enclosed Checklist.

•

All answers of the Written Questions

Assessor Expectations All Tasks should be answered with a minimum of half (½) page length per question/activity/issue, unless otherwise advised, or to be answered as per the requirement of the Task in an appropriate manner. This requirement does not apply to the Major Project as it is expected that all responses will be detailed and of no defined length or word count.

Resources for Learner • • • • •

ACTE Tailored Resources; and/or OB: The Essentials, 1e, Stephen P. Robbins; ISBN 9781442500464; and/or Library Books; and/or Education Club Website; and Other Websites related to the unit.

RTO ID: 40336 CRICOS ID: 03187D Assessment tool – BSBINN601

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Resources for Trainer / Assessor • • • • •

ACTE Tailored Resources; and/or OB: The Essentials, 1e, Stephen P. Robbins; ISBN 9781442500464; and/or Library Books; and/or Education Club Website; and Other Websites related to the unit.

Reasonable Adjustment A reasonable adjustment is any measure or action that a student requires because of their disability, and which has the effect of assisting the student to access and participate in education and training on the same basis as students without a disability. An adjustment is reasonable if it achieves this purpose while taking into account factors such as the nature of the student’s disability, the views of the student, the potential effect of the adjustment on the student and others who might be affected, and the costs and benefits of making the adjustment. ACTE will also maintain the academic integrity of a course and to consider the requirements or components that are inherent or essential to its nature when assessing whether an adjustment is reasonable. There may be more than one adjustment that is reasonable in a given set of circumstances; ACTE will make adjustments that are reasonable and that do not cause the RTO unjustifiable hardship.

Procedure to Login to Education Club Go the following link and click the Login tab on the top. http://www.Educationclub.com.au/ The web page will show the different organisations, you should click on Crimson Hotel icon on the webpage and proceed further to login section of the particular organisation. Consulting Trainers

Last date of Submission Submitted to

RTO ID: 40336 CRICOS ID: 03187D Assessment tool – BSBINN601

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Format for Written Submissions This unit describes the performance outcomes, skills and knowledge required to review corporate governance requirements, implement operating procedures and monitor policy. You are required to use a word processing program such as Microsoft Word >97/2003 to compile your report. The following guidelines for your report (wherever required) is a suggested style guide. Submission of assignment can also be done in other formats which should be clearly readable and legitimate. Format of the report 1. Assessment Cover Sheet 2. Title of the report • Arial, Size 14 pt., Bold 3. Headings • Arial, Size 12 pt., Bold 4. Text •

Arial, Size 11 pt.

5. Table Content • Arial, Size 10 pt. 6. Line Spacing • 1.5 7. Report length • The number of words is detailed in the instructions/task description for each individual assessment method. 8. Presentations are to be created in presentation software such as Microsoft PowerPoint. Resources such as overhead/data projector, whiteboard markers, speakers, pen pointers, and presentation screens will be provided.

Your Trainer/Assessor will guide you through the assessment method/requirements for each period.

RTO ID: 40336 CRICOS ID: 03187D Assessment tool – BSBINN601

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Assessment Method Coversheet Student Name

Student Number

Receipt of Assignment Receiver’s Signature

Date

I certify that this assignment is my own work based on my personal study and/or research and that I have acknowledged all materials and resources used in the preparation of this assignment whether they are books, articles, reports, lecture notes and any other kind of document, electronic or personal communications. I also certify that the assignment has not previously been submitted for assessment in any award or course and that I have not copied in part or whole or otherwise plagarised the work of other students and/or persons. I have read the advice on plagiarism and understood its implications. I can produce another hard/soft copy of this assignment within 24 hours if requested. Student Signature

Qualification Code

Unit Code

Date

BSB60915

Qualification Name

Advanced Diploma of Management (Human Resources)

BSBINN601

Unit Name

Lead and Manage Organisational Change

Due date

Trainer/Assessor

This assignment will not be marked unless the the above declaration is signed

RTO ID: 40336 CRICOS ID: 03187D Assessment tool – BSBINN601

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Overview This unit applies to managers with responsibilities that extend across the organisation or across significant parts of a large organisation. They may have a dedicated role in human resources management, human resources development, or work in a strategic policy or planning area. The unit takes a structured approach to change management and applies to people with considerable work experience and organisational knowledge.

Elements To achieve competency in this unit you must demonstrate your ability to: • Identify change requirements and opportunities; • Develop change management strategy; and • Implement change management strategy. Along with above mentioned elements you must provide evidences of input from a wide range of sources providing evidence in respect to a broad range of activities and application of business ethics, demonstration of personal competence that links to the organisation's requirements for managers, effective communication skills and an ability to win commitment to the organisation and its activities, knowledge of leadership styles and their application and knowledge of legislation, codes and by-laws relevant to the organisation's operations.

When to Commence your Assessment Your training facilitator / assessor will advise you when to commence the parts of this assessment by taking signature on Candidate Preparation Checklist.

Assessment Methods In order to be deemed competent in this unit you must competently complete all the following assessment tasks: Method & Purpose

Title or Method

Assessment Method One

Task 1

Identify change requirements and opportunities

• • • •

Task 2

Develop change management strategy

Task 3

Implement change management strategy

Task 4

Written Response Questions

Task 5

Role Play

Task 6

Major Project

Assignment Formative Assessment Written Response To be issued to students at the commencement of training delivery

Assessment Method Two • •

Summative Assessment To be applied to students at the completion of training delivery

Assessment Method Three • •

Summative Assessment To be applied to students after the completion of methods 1 & 2

Assessment Method Four • • • •

Major Project Summative Assessment Three (3) Stage Written Response To be issued to students at the commencement of training delivery

Note: Each Assignment Task and the stages of the Major Project must be issued with a submission schedule or date. RTO ID: 40336 CRICOS ID: 03187D Assessment tool – BSBINN601

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Assessment Definitions Formative assessment: The goal of formative assessment is to monitor student learning to provide ongoing feedback that can be used by instructors to improve their teaching and by students to improve their learning. More specifically, formative assessments: • Help students identify their strengths and weaknesses and target areas that need work; and • Help faculty recognise where students are struggling and address problems immediately Formative assessments are generally low stakes, which means that they have low or no point value. Examples of formative assessments include asking students to: • Draw a concept map in class to represent their understanding of a topic; • Submit one or two sentences identifying the main point of a lecture; and • Turn in a research proposal for early feedback.

Summative assessment: The goal of summative assessment is to evaluate student learning at the end of an instructional unit by comparing it against some standard or benchmark. Summative assessments are often high stakes, which means that they have a high point value. Examples of summative assessments include: • A mid unit assessment; • A final project; • A paper; and/or • A role play Information from summative assessments can be used formatively when students or faculty use it to guide their efforts and activities in subsequent courses.

Assignment: A task or piece of work allocated to someone as part of a job or course of study.

Project: an individual or collaborative enterprise that is carefully planned to achieve a particular aim.

Written Response: In a response submission, you do assess the item you’ve been assigned to observe, but you add your personal reaction and impressions to the report. The steps for completing response submission are: • Observe or read the piece for an initial understanding; • Re-read the piece and stop to reflect often; • Record your thoughts and impressions in notes; • Develop an opinion; and • Write an outline. Role Play: Role-playing refers to role training where people rehearse situations in preparation for a future performance and to improve their abilities within a role. The most common examples are occupational training role-plays and educational role-play exercises. RTO ID: 40336 CRICOS ID: 03187D Assessment tool – BSBINN601

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Assessment Preparation Checklist Unit/s of Competency

BSBINN601 Manage Organisational Change

Candidate Name Assessor Name

Yes



No



Has the assessment process been explained to you and that to achieve a successful outcome for this unit of Competency you must be deemed Satisfactory in all assessment tasks?

Yes



No



•

Do you understand The Recognition of Prior Learning (RPL) process?

Yes



No



•

Do you understand which evidence is to be collected and how?

Yes



No



•

Do you understand your rights and the appeal system?

Yes



No



•

Have you discussed any special needs that should be considered during the assessment process?

Yes



No



•

Do you require an adjustment to the conduct of the assessment to respond to a specific or a special need? E.g. Cultural, Language, Disability, Literacy or Numeracy purposes.

Yes



No



•

As the candidate are you ready for assessment?

•

I agree to undertake this assessment in the knowledge that the information gathered will only be used for the purpose of determining my skills as Satisfactory or Not Satisfactory for each assessment method. Additionally the information gathered is for the determination of my Competency by the collection of all assessment evidence for this unit of competency and can only be accessed by my workplace supervisor, my RTO and nominated regulatory authorities.

Candidate Signature Assessor Signature

RTO ID: 40336 CRICOS ID: 03187D Assessment tool – BSBINN601

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Assessment Method One - Assignment Scenario The CEO of Crimson Hotel has asked you to act as Change Management Agent and take initiative nationally at all five (5) branches of the hotel. You have been asked to prepare a plan to implement a whole- of- business change. You have been given a budget of $20,000.00, to do this. The CEO has recognised that the lack of standardisation of operations and the different levels of training has reduced the quality of customer experience and potentially service, and makes it difficult to plan for the future as each branch currently makes many of their own decisions. It is expected that the change management process will be fairly smooth if adequate measures are taken and the process is well managed. The major resistance will come from two (2) branch managers who don’t have any formal qualifications in hospitality and learned through experience. They will also not want to participate in any training initiative. If the whole standardisation process is not managed carefully, there is a threat of business loss. This is a major concern for the CEO, your employment. All of the planning can be conducted with the available facilities of the College. You have considered that about half (½) to one (1) page for each separate point would be a sufficient piece of information and you have separated the checklist into three separate tasks.

Task One Identify change requirements and opportunities 1. Review current performance with reference to organisational objectives and identify the need of strategic change. In your analysis you should also review existing policies and practices against strategic objectives. You may use SWOT analysis or any other analysis tool. 2. Discuss any trends in the external environment which may impact on the achievement of organisation's Change Management objectives. 3. Identify some major operational change requirements due to performance gaps, business opportunities or threats, or management decisions as part of this Change Management initiative. 4. Review and prioritise change requirements or opportunities with relevant managers identified in Task- 1.3. 5. Would you like to consult specialists and experts to assist in the identification of major change requirements and opportunities? Give reasons of your decision. If yes, what major areas would you discuss with him?

RTO ID: 40336 CRICOS ID: 03187D Assessment tool – BSBINN601

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Task Two Develop change management strategy 1. Complete a cost-benefit analysis for high priority change requirements and opportunities. 2. Complete a risk analysis, identify barriers to change, and agree and record mitigation strategies. 3. Develop change management project plan. 4. From whom you will seek approvals from relevant authorities to confirm the change management process 5. What resources will you need for this project and how will you report and receive information from relevant managers?

Task Three Implement change management strategy 1. Develop communication or education plan in consultation with relevant groups and individuals to promote the benefits of the change management to the organisation and to minimise loss. 2. How you will organise and manage activities to deliver the communication or education plans to relevant groups and individuals? 3. How you will consult with relevant groups and individuals for input into the change process after the implementation commences? 4. What possible barriers do you see to the change? Develop a risk management and mitigation plan for each. 5. What will be your intervention strategy to deal with the barriers identified in Task 3.4? 6. What are your strategies and how will you activate these to bring in the change?

7. How and when you will conduct regular evaluation and review, and modify your change management project plan to achieve change program objectives?

RTO ID: 40336 CRICOS ID: 03187D Assessment tool – BSBINN601

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Assessment Method One - Assignment BSBINN601 Lead and manage organisational change

Unit/s of Competency Student Name

Feedback

Result for Assessment

Satisfactory (S)

Not Satisfactory (NS)

Student Signature

Date

Assessor Signature

Date

RTO ID: 40336 CRICOS ID: 03187D Assessment tool – BSBINN601

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Assessment Method Two - Written Response Questions Scenario The CEO of Crimson Hotel has asked you to act as Change Management Agent and take initiative nationally at all five (5) branches of the hotel. You have been asked to prepare a plan to implement a whole- of- business change. You have been given a budget of $20,000.00, to do this. The CEO has recognised that the lack of standardisation of operations and the different levels of training has reduced the quality of customer experience and potentially service, and makes it difficult to plan for the future as each branch currently makes many of their own decisions. It is expected that the change management process will be fairly smooth if adequate measures are taken and the process is well managed. The major resistance will come from two (2) branch managers who don’t have any formal qualifications in hospitality and learned through experience. They will also not want to participate in any training initiative. If the whole standardisation process is not managed carefully, there is a threat of business loss. This is a major concern for the CEO, your employment. After presenting your submission it has raised several more concerns and as the author of the document you need to explain the issues. You have considered that about half (½) to one (1) page for each separate point would be a sufficient piece of information.

Issue One Describe the ‘Change management process or cycle’.

Issue Two What are the various components of a change management project plan?

Issue Three What is the impact of the external environment on change strategies?

Issue Four What role organisational behavior plays in change management process?

Issue Five What are the potential barriers to change in an organisation?

RTO ID: 40336 CRICOS ID: 03187D Assessment tool – BSBINN601

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Assessment Method Two - Written Response Questions BSBINN601 Lead and manage organisational change

Unit/s of Competency Student Name

Result for Assessment

Satisfactory (S)

Not Satisfactory (NS)

Student Signature

Date

Assessor Signature

Date

RTO ID: 40336 CRICOS ID: 03187D Assessment tool – BSBINN601

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Assessment Method Three - Role Play Scenario The CEO of Crimson Hotel has asked you to act as Change Management Agent and take initiative nationally at all five (5) branches of the hotel. You have been asked to prepare a plan to implement a whole- of- business change. You have been given a budget of $20,000.00, to do this. The CEO has recognised that the lack of standardisation of operations and the different levels of training has reduced the quality of customer experience and potentially service, and makes it difficult to plan for the future as each branch currently makes many of their own decisions. It is expected that the change management process will be fairly smooth if adequate measures are taken and the process is well managed. The major resistance will come from two (2) branch managers who don’t have any formal qualifications in hospitality and learned through experience. They will also not want to participate in any training initiative. If the whole standardisation process is not managed carefully, there is a threat of business loss. Your explanations have been submitted and you are now requested to present your information to all associated staff. You have decided to conduct a presentation of your information to cover the following points: •

Development of a change process that details rationale for the change and its objectives;

•

Implementation of a change process;

•

Critical evaluation of how the change process was managed; and

•

Demonstration of techniques for responding to resistance to change.

In your presentation you need to ensure that you incorporate the additional issues listed below. 1. High level interpersonal and leadership skills to obtain acceptance of change processes and to inspire trust. 2. Innovation skills to think laterally and to develop creative means to enable people to accept change positively 3. Learning skills to enable openness to new ideas and techniques which could contribute to ongoing organisational improvement 4. Planning and organising skills to sequence events and to enable staff to be clear in times of change or turbulence 5. Problem-solving skills to identify and respond to barriers to the change and analyse risks 6. Project management skills to implement the change management strategy 7. Teamwork skills to consult with relevant groups and individuals for input to the change process 8. Verbal communication skills to consult with relevant stakeholders and promote the change management plan RTO ID: 40336 CRICOS ID: 03187D Assessment tool – BSBINN601

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You are still deciding whether to develop a PowerPoint display to create a more visual presentation or whether simply discuss the findings with a simple brochure/information style handout to promote the issues.

College Administration Your audience for your presentation will vary and will consist of four (4) classmates and a College assessor. It is considered that a maximum of 10 minutes be allocated for the presentation.

RTO ID: 40336 CRICOS ID: 03187D Assessment tool – BSBINN601

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Assessment Method Three - Role Play – Assessor Checklist To be completed by the RTO Assessor during the candidate conduct of the Role Play assessment method. During the conduct of the role play assessment method did the candidate use or complete: Activity

Assessor Comments

S

NS

Reading •

Interprets detailed information that may deal with complex ideas related to issues both within and outside the workplace context

Writing • Uses clear and precise language to develop information about objectives, requirements, activities and recommendations • Develops complex plans and strategies in appropriate format for the audience and purpose

Oral Communication • •

Discusses and seeks information using appropriate structure and language for the particular audience Uses questioning and active listening to clarify or confirm understanding

Numeracy •

Interprets, analyses and presents numeric/financial information in complex documents

Navigate the world of work • Takes a lead role in the development of organisational strategic goals and associated roles and responsibilities

RTO ID: 40336 CRICOS ID: 03187D Assessment tool – BSBINN601

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Interact with others •

Uses a variety of communication tools and strategies to build and maintain effective working relationships • Uses inclusive and collaborative techniques to seek feedback, negotiate and consult with a range of stakeholders Get the work done • Plans, organises and implements activities required to achieve strategic priorities and outcomes, including consulting with others and sequencing events to minimise uncertainty for staff • Uses problem-solving skills to identify and analyse issues or barriers, and develop responses • Develops new and innovative ideas through exploration and lateral thinking

RTO ID: 40336 CRICOS ID: 03187D Assessment tool – BSBINN601

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Assessment Method Three - Role Play BSBINN601 Lead and manage organisational change

Unit/s of Competency Student Name

Student ID

Feedback

Result for Assessment

Satisfactory (S)

Not Satisfactory (NS)

Student Signature

Date

Assessor Signature

Date

RTO ID: 40336 CRICOS ID: 03187D Assessment tool – BSBINN601

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Assessment Method Four - Major Project Instructions To fulfil the requirements of the Advanced Diploma of Management (Human Resources), all students must complete a Major Project using the simulated business Bushland Blooms. As a student you must review the simulated business available through the Education Club website, as per the instructions provided by your trainer and at the commencement of the assessment pack. The simulated business on Education Club have been designed specifically for your Major Project and are set up differently to previous simulated businesses that students may have used for other training activities/assessments You will continue working on this project throughout your entire study program. This project is an individual submission. You will be allocated four (4) hours per week during study terms to complete your project. There are three (3) stages for submission and you will be required to submit each stage by the date advised by your trainer/assessor. Students should attend Project tutorial sessions available at the college during these four (4) hours – trainers will be available to provide and advise during your allocated Project tutorial session. Project tutorial sessions are specifically designed to be used by students to conduct research on their assigned project, work on their project and to receive project support from their trainer. A separate document will be provided for the project.

RTO ID: 40336 CRICOS ID: 03187D Assessment tool – BSBINN601

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