LAPORAN GELADI TELKOM UNIVERSITY
July 25, 2019 | Author: Fajry adi | Category: N/A
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Laporan Geladi...
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LAPORAN AKHIR KEGIATAN GELADI 2018 KANTOR POS KUNINGAN JAWA BARAT
Disusun Oleh Fajry Adi Rahman (1102164232)
PROGRAM STUDI TEKNIK ELEKTRO FAKULTAS TEKNIK ELEKTRO UNIVERSITAS TELKOM BANDUNG 2018
i
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LEMBAR PENGESAHAN
LAPORAN AKHIR KEGIATAN GELADI 2018 KANTOR POS KUNINGAN JAWA BARAT Disusun untuk memenuhi persyaratan akhir akhir mata kuliah geladi Program Studi Strata 1 Teknik Teknik Elektro Universitas Telkom
Oleh :
Fajry Adi Rahman (1102164232)
Laporan ini dibuat sebagai hasil Geladi di Kantor POS Kuningan Jawa Barat, yang dilaksanakan pada tanggal 28 Mei 2018 – 2018 – 20 20 Juli 2018.
20 Juli 2018 Disetujui oleh
Pembimbing Akademik
Andrew. B. Osmond, S. T., M. T.
Pembimbing Lapangan
Tatang Tarsono
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KATA PENGANTAR
Puji syukur dipanjatkan ke hadirat Tuhan Yang Maha Esa karena dengan rahmat, karunia, serta taufik dan hidayah-Nya sehinnga laporan akhir kegiatan geladi 2018 ini dapat diselesaikan dengan baik. Laporan Geladi ini disusun sebagai salah satu persyaratan untuk memenuhi persyaratan kelulusan Mata Kuliah Geladi Program S-1 Jurusan Teknik Elektro, Telkom Universit y. Penulis mengucapkan terima kasih kepada Bapak Andrew B. Osmond selaku Dosen Pembimbing Akademik dan Bapak Tatang Tarsono selaku Pembimbing Lapangan. Tak luput, penulis sampaikan terima kasih kepada Kepala Kantor POS Kuningan Bapak Rusmayana dan seluruh pegawai Kantor POS Kuningan Jawa Barat yang telah banyak membantu dalam proses kegiatan Geladi. Penulis menyadari bahwa dalam penulisan laporan ini masih jauh dari sempurna. Oleh sebab itu, penulis mohon maaf atas kesalahan dalam hal penulisan. Penulis juga mengharapkan kritik dan saran yang bersifat membangun demi perbaikan laporan ini. Laporan akhir ini diharapkan dapat menjadi sesuatu yang berguna bagi para pembaca.
Kuningan,18 Juli 2018
Penulis
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DAFTAR ISI
LEMBAR PENGESAHAN PENGESAHAN ................................................................................................ ii KATA PENGANTAR PENGANTAR ........................................................... ....................................................................................................... ............................................ iii DAFTAR ISI ........................................................................... ...................................................................................................................... ........................................... iv DAFTAR GAMBAR ......................................................................................................... ......................................................................................................... vi ABSTRAK........................................................................................................................ ........................................................................................................................ vii BAB 1 PENDAHULUAN PENDAHULUAN .................................................................................................. .................................................................................................. 1 1.1
Latar Belakang ................................................................... .................................................................................................... ................................. 1
1.2
Profil Perusahaan Perusahaan ............................................................... ................................................................................................ ................................. 1
1.2.1 Alamat Perusahaan Perusahaan............................................................ ............................................................................................. ................................. 1 1.2.2 Sejarah Perusahaan ............................................................................................ 1 1.3
Struktur Organisasi Organisasi ............................................................ ............................................................................................. ................................. 6
1.4
Rumusan masalah .............................................................. ............................................................................................... ................................. 7
1.5
Batasan Masalah ................................................................ ................................................................................................. ................................. 7
BAB 2 TINJAUAN TEORI ............................................................... ................................................................................................ ................................. 8 2.1
Produk dan Layanan Pos ............................................................... ..................................................................................... ...................... 8
2.1.1 Paket dan Surat .................................................................................................. 8 2.1.2 Jasa Keuangan................................................................... .................................................................................................... ................................. 9 2.2
Aplikasi Kantor Pos ........................................................... .......................................................................................... ............................... 10
2.2.1 SIM SDM .............................................................. ......................................................................................................... ........................................... 10 2.2.2 Aplikasi Talent Management Management (ATM) .............................................................. 11 2.2.3 E-Pospens.............................................................. ......................................................................................................... ........................................... 11 2.2.4 I-Pos Kantung .................................................................................................. 11
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3.1
Rencana Kegiatan .............................................................. ............................................................................................. ............................... 13
3.2
Pelaksanaan Pelaksanaan Geladi ............................................................ ........................................................................................... ............................... 13
3.2.1 Kegiatan Geladi................................................................ Geladi............................................................................................... ............................... 13 3.2.2 Pengaplikasian Pengaplikasian Perkuliahan dalam Kegiatan .................................................. 20 3.2.3 Kendala ................................................................. ........................................................................................................... .......................................... 20 3.3
Hasil ............................................................ .................................................................................................................. ...................................................... 20
BAB 4 PENUTUP ............................................................................................................ ............................................................................................................ 22 4.1
Kesimpulan ............................................................. ........................................................................................................ ........................................... 22
4.2
Saran ............................................................ .................................................................................................................. ...................................................... 22
DAFTAR PUSTAKA ....................................................................................................... ....................................................................................................... 24
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DAFTAR GAMBAR Gambar 1.1 Struktur Kantor Pos.................................................................. Pos.........................................................................................6 .......................6 Gambar 2.1 Aplikasi SIM SDM................................................................. SDM........................................................................................10 .......................10 Gambar 2.2 Pospay....................................................... Pospay....................................................................................... .....................................................14 .....................14 Gambar 3.1 Kiriman Surat Korporat............................ Korporat............................................................ ......................................................15 ......................15
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ABSTRAK
Geladi merupakan suatu program yang dibuat oleh Universitas Telkom untuk mahasiswa dari Fakultas Teknik Elektro yang melingkupi empat program studi yaitu teknik elektro, teknik fisika, teknik telekomunikasi dan sistem komputer. Program yang diselenggarakan diwaktu libur semester genap ini bertujuan agar mahasiswa memiliki pengalaman kerja praktek pertama , meningkatkan keterampilan dan wawasan serta memberikan gambaran nyata bagi mahasiswa tentang dunia pekerjaan. Geladi yang telah dilakukan selama kurang lebih dua bulan ini mencakup berbagai kegiatan, dimana mahasiswa peserta geladi di kantor POS Kuningan belajar hampir diseluruh bagian. Bagian yang dimaksud diantaranya adalah bagian bagian keuangan, bagian pelayanan, bagian pemasaran, bagian dukungan umum, bagian IT, bagian prostran, bagian akuntansi dan lain lain. Dimana mahasiswa peserta geladi diharapkan dapat mengambil ilmu dari setiap bagian yang telah dilakukan. Hal ini bertujuan agar mahasiswa ketika mulai memasuki dunia kerja sudah memiliki pengalaman dan suatu keahlian.
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BAB 1 PENDAHULUAN 1.1
Latar Belakang
Persaingan didalam dunia kerja yang semakin ketat dan kompepetif membuat mahasiswa harus memilki keahlian, baik softskill baik softskill maupun maupun hardskill . Bukan hanya dua keahlian itu saja, mahasiswa pun dituntut mempunyai kemampuan dalam bekerja sama tim, bersosialisasi dengan lingkungan, mengatasi masalah di masyarakat dan lain hal. Hal ini yang mendasari program Geladi oleh Universitas Telkom. Geladi merupakan suatu program kurikuler yang dirancang untuk meciptakan pengalaman kerja tertentu bagi mahasiswa Universitas Telkom yang telah menempuh perkuliahan selama empat semester. Dengan melaksanakan geladi, mahasiswa dilatih untuk mengenal dan menghayati ruang lingkup pekerjaan di lapangan, guna mengadaptasi diri dengan lingkungan untuk melengkapi proses belajar yang didapat dibangku perkuliahan. perkuliahan. Pada Geladi tahun 2018 yang telah dilaksanakan dikantor POS Kuningan Jawa Barat, mahasiswa geladi dikenalkan dengan hampir di seluruh bagian yang ada dikantor POS Kuningan, mulai dari bagian PUPL, bagian akuntansi, bagian prostran, bagian keuangan, bagian pemasaran, bagian dukungan dukungan umum dan bagian pelayanan. 1.2
Profil Perusahaan
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Indonesia merupakan perseroan terbatas dan sering disebut dengan PT. Pos Indonesia. Bentuk usaha Pos Indonesia ini berdasarkan Peraturan Pemerintah Republik Indonesia Nomor 5 Tahun 1995. Peraturan Pemerintah tersebut berisi tentang pengalihan bentuk awal Pos Indonesia yang berupa perusahaan umum (perum) menjadi sebuah perusahaan (persero). Berdiri pada tahun 1746, saham Pos Indonesia sepenuhnya dimiliki oleh Pemerintah oleh Pemerintah Indonesia. Saat Indonesia. Saat ini Pos Indonesia tidak hanya melayani jasa pos dan kurir, tetapi juga jasa keuangan, yang didukung oleh titik jaringan sebanyak ± 4.000 kantor 4.000 kantor pos dan 28.000 Agen Pos yang tersebar di seluruh wilayah Indonesia. Dalam melaksanakan pelayanan pos pelayanan pos di Indonesia, di Indonesia, Pos Indonesia membagi wilayah
negara Indonesia negara Indonesia sebelas
daerah
atau
divisi
regional
dalam
pengoperasiannya. Pembagian divisi-divisi tersebut mencakup semua provinsi provinsi yang yang ada di Indonesia. di Indonesia. Setiap Setiap divisi meliputi satu atau beberapa provinsi yang menjadi bagian dari divisi tersebut. Divisi-divisi tersebut adalah sebagai berikut : 1.
Regional I Pusat Medan (meliputi Provinsi Aceh dan Sumatera Utara)
2.
Regional II Pusat Padang (meliputi Provinsi Riau, Kepulauan Riau, dan Sumatera Barat)
3.
Regional III Pusat Palembang (meliputi Provinsi Bengkulu, Jambi, Lampung, Sumatera Selatan, dan Kepulauan Bangka Belitung)
4.
Regional IV Pusat Jakarta (meliputi provinsi D. K. I. Jakarta, Banten, dan sebagian Jawa Barat)
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9.
Regional IX Pusat Banjarbaru (meliputi Provinsi Kalimantan Barat, Kalimantan Timur, Kalimantan Tengah, Kalimantan Utara dan Kalimantan Selatan)
10. Regional X Pusat Makassar (meliputi Provinsi Gorontalo, Sulawesi
Utara, Sulawesi Tengah, Sulawesi Barat, Sulawesi Tenggara, Sulawesi Selatan, Maluku dan Maluku Utara) 11. Regional
XI Pusat Jayapura (meliputi Provinsi Papua Barat, dan
Papua). Sejarah mencatat keberadaan Pos Indonesia begitu panjang, Kantorpos pertama didirikan di Batavia (sekarang Jakarta) oleh Gubernur Gubernur Jenderal G.W Baron van Imhoff pada tanggal 26 Agustus 1746 dengan tujuan untuk lebih menjamin keamanan surat-surat penduduk, terutama bagi mereka yang berdagang dari kantorkantor di luar Jawa dan bagi mereka yang datang dari dan pergi ke Negeri Belanda. Sejak itulah pelayanan pos telah lahir mengemban peran dan fungsi pelayanan kepada publik.Setelah Kantorpos Batavia didirikan, maka empat tahun kemudian didirikan Kantorpos Semarang untuk mengadakan perhubungan pos yang teratur antara kedua tempat itu dan untuk mempercepat pengirimannya. Rute perjalanan pos kala itu ialah melalui Karawang, Cirebon dan Pekalongan. Pekalongan. Pos Indonesia telah beberapa kali mengalami perubahan status mulai dari Jawatan PTT (Post, Telegraph dan Telephone). Badan usaha yang dipimpin oleh seorang Kepala Jawatan ini operasinya tidak bers ifat komersial dan fungsinya lebih diarahkan untuk mengadakan pelayanan publik. Perkembangan terus terjadi hingga
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Dengan berjalannya waktu, Pos Indonesia kini telah mampu menunjukkan kreatifitasnya
dalam
pengembangan
bidang
perposan
Indonesia
dengan
memanfaatkan insfrastruktur jejaring yang dimilikinya yang mencapai sekitar 24 ribu titik layanan yang menjangkau 100 persen kota /kabupaten, hampir 100 persen kecamatan dan 42 persen kelurahan/desa, dan 940 lokasi transmigrasi terpencil di Indonesia. Seiring dengan perkembangan informasi, komunikasi dan teknologi, jejaring Pos Indonesia sudah memiliki lebih dari 3.800 Kantorpos online, serta dilengkapi electronic mobile pos di beberapa kota besar. Semua titik merupakan rantai yang terhubung satu sama lain secara solid & terintegrasi. Sistem Kode Pos diciptakan untuk mempermudah processing kiriman pos dimana tiap jengkal daer ah di Indonesia mampu diidentifikasi dengan akurat.
a. 1746 - KANTORPOS PERTAMA Sejarah mencatat keberadaan Pos Indonesia begitu panjang, Kantorpos pertama didirikan di Batavia (sekarang Jakarta) oleh Gubernur Jenderal G.W Baron van Imhoff pada tanggal 26 Agustus 1746 dengan tujuan untuk lebih menjamin keamanan surat-surat penduduk, terutama bagi mereka yang berdagang dari kantor-kantor di luar Jawa dan bagi mereka yang datang dari dan pergi ke Negeri Belanda. Sejak itulah pelayanan pos telah lahir mengemban peran dan dan fungsi fungsi pelayanan pelayanan kepada kepada publik. b. 1875 - POSTEN TELEGRAFDIENST
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Pada saat pendudukan Jepang di Indonesia, jawatan PTT dikuasai oleh militer Jepang, J epang, 27 September 1945 Angkatan Muda PTT mengambil alih kekuasaan PTT dan secara resmi berubah menjadi Jawatan PTT Republik Indonesia. Peristiwa tersebut diperingati menjadi hari bakti PTT atau hari bakti POSTEL.
e. 1965 - PN Pos dan Giro Mengamati
perkembangan
zaman
dimana
sektor
pos
dan
telekomunikasi berkembang sangat pesat, maka pada tahun 1965 berganti menjadi Perusahan Negara dan Giro (PN Pos dan dan Giro).
f. 1978 - Perusahaan Umum Pos dan Giro Pada tahun 1978 berubah menjadi Perusahaan Umum Pos dan Giro yang sejak ini ditegaskan sebagai badan usaha tunggal dalam menyelenggarakan dinas pos dan giropos baik untuk hubungan dalam maupun luar negeri.
g. 1995 - PT. Pos Indonesia (Persero)
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3. Tagline : We carry missions 4. Kredo : Sumber daya ada batasnya, tetapi kretivitas tak terbatas. Dengan iman kepada tuhan dan persatuan, kita menuju kejayaan. 1.3
Struktur Organisasi
Struktur Organisasi Kantor Pos Kuningan 45500.
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1.4
Rumusan masalah
Rumusan masalah dalam laporan akhir ini adalah sebagai ber ikut. 1. Apa yang dilakukan oleh mahasiswa geladi di setia p bagian di Kantor Pos Kuningan? 2. Bagaimana cara pengaplikasian proses belajar perkuliahan dalam kegiatan geladi di kantor Pos Kuningan? 3. Apa kendala yang dihadapi oleh mahasiwa geladi di setiap bagian di Kantor Pos Kuningan? 1.5
Batasan Masalah
Batasan masalah pada laporan ini membahas mengenai kegiatan yang dilakukan oleh mahasiswa geladi di Kantor Pos Kuningan 45500 Jawa Barat. 1.6
Tujuan Pelaksanaan Geladi
Geladi dilaksanakan dengan tujuan untuk : a. Memberikan pengalaman praktek kerja dan penyelesaian masalah pekerjaan yang timbul di lapangan sekaligus mengukur implementasi
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BAB 2 TINJAUAN TEORI 2.1
Produk dan Layanan Pos
Kantor Pos Kuningan 45500 menawarkan banyak sekali produk dan layanan, produk dan layanan ini ditujukan demi memenuhi kebutuhan para konsumen. Produk yang ditawarkan oleh kantor Pos Kuningan sebagai berikut. 2.1.1 Paket dan Surat a.Pos a. Pos Express Pos Express merupakan layanan la yanan premium milik Pos Indonesia untuk pengiriman cepat dan aman dengan jangkauan luas ke seluruh wilayah Indonesia. Menjadi pilihan tepat dan terpercaya untuk mengirim dokumen, surat, paket serta barang dagangan online. Keunggulan yang dimiliki pos express : 1.
Layanan premium yang tersedia di semua kantor Pos.
2.
Waktu tempuh kiriman maksimal sehari sejak barang diposkan.
3.
Tarif kompetif.
4.
Jaminan kerusakan/kehilangan
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c. Paket Pos Biasa (PPB) Paket pos Biasa, adalah layanan pengiriman paket dengan tarif paling ekonomis. Pengiriman barang melalui Paketpos Biasa menjangkau seluruh pelosok Indonesia. 1. Jaringan nasional hingga ke seluruh wilayah Indonesia. 2. Kemudahan akses dan jangkauan pelayanan. 3. Memiliki tarif ekonomis. 2.1.2 Jasa Keuangan a.Pospay a. Pospay Pospay merupakan jasa keuangan dimana pelanggan dapat melakukan pembayaran berbagai tagihan dan angsuran apapun di Kantorpos. Pelayanan pembayaran dengan POSPAY di Kantorpos begitu mudah, lebih dekat, lebih cepat, dan aman karena menggunakan Sistem Online Payment Point (SOPP) yang telah menjangkau hingga 4.800 jaringan Kantorpos di seluruh Indonesia dan di 40.000 Agenpos yang akan terus dikembangkan menyesuaikan dengan kebutuhan dan harapan masyarakat. b.Weselpos Weselpos merupakan layanan pengiriman dan penerimaan uang yang memberikan solusi terhadap kecepatan, ketepatan dan keamanan kiriman uang
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4.
Wesel Pos Kemitraan Weselpos kemitraan adalah layanan Weselpos hasil kerja sama dengan
pihak lain, dilakukan dengan suatu perjanjian kerjasama dengan tarif dan layanan sesuai kesepakatan 5.
Layanan Internasional Western Union, International Express Money Order (IEMO), BNI
Wesel PIN, Wesel Instan BCA, Wesel Instan BSM, Wesel Instan CIMB Niaga, Wesel Instan Arsema (Moneygram), Wesel Instan Ebays, dan Wesel Instan Telkomsel . c. Giro Pos Giro pos adalah sarana transaksi antar rekening (baik dari satu rekening ke satu rekening maupun ke banyak rekening lainnya) dan setoran tunai ke dalam rekening . Pengambilan uang tunai dengan Cekpos dan at au Slip Penarikan.
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1. Untuk mengecek data pribadi, histori pendidikan, keluarga dan mutasi. 2. Untuk akumulasi data data kepegawaian dan menyajikan informasi yang lebih cepat. 3. Sistem manajemen kinerja individu (SMKI) untuk penilaian setiap individu. 4. Informasi gaji pegawai dan penghasilan pegawai diluar gaji. 5. Presensi dari attedance management dan manual yang di entri oleh regional. 2.2.2 Aplikasi Talent Management (ATM) Aplikasi Talent Manjemen (ATM) merupakan aplikasi yang digunakan oleh Kantor Pos Kuningan pada Bagian SDM. Aplikasi ini bertujuan untuk : 1.Input kenaikan jabatan, dimana setiap pegawai atau staff yang
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4. Sinkronisasi manifest 2.2.5 Pospay
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BAB 3 PELAKSANAAN GELADI 3.1
Rencana Kegiatan
Kegiatan Geladi yang diikuti seluruh mahasiswa semester empat Fakultas Teknik Elektro direncanakan di laksanakan pada tanggal 28 Mei 2018 - 20 Juli 2018. Kegiatan Geladi akan di bimbing oleh pembimbing akademik yang merupakan dosen Universitas Telkom dan pembimbing lapangan yang merupakan manajer di setiap bagian di Kantor Pos Kuningan. Dalam pelaksanaan nantinya, mahasiswa peserta geladi akan membuat laporan harian yang setiap minggunya dicek oleh pembimbing lapangan dan laporan akhir geladi yang merupakan pelaporan hasil dari seluruh kegiatan Geladi.
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4. Hasil pembahasan akan dikirim ke regional dan menunggu proses acc dari regional. Dan sampai sekarang pihak yang telah menjalin kerja sama dengan kantor Pos Kuningan kurang lebih sudah mencapai 85 pihak. Untuk pihak korporate piutang adalah KPP Pratama, Oto Finance, Badan Penyelenggara Asuransi Kesehatan (BPJS), FIF Finance, dan Baf Finance. Dan juga korporate surat dinas dan kredit sedangkan sisanya yaitu kerja sama dengan pihak Publish.. Kerja sama yang dijalin Kantor Pos Kuningan dengan korporate maksimal adalah 2 tahun, dan berlaku untuk perpanjangan kedepannya. Untuk perusahaan atau pihak pihak yang telah menjalin kerja sama dengan Kantor Pos Kuningan pastinya akan mendapatkan beberapa keuntungan yaitu : 1. Mendapatkan diskon biaya kirim, diskon disini bervariasi tergantung
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Kegiatan selama dibagian PPO adalah sebagai berikut. 1. Pengiriman surat korporat, dengan step sebagai berikut.
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5. Menjawab pertanyaan dan keluhan dari mitra. b. Bagian Pelayanan Bagian pelayanan merupakan bagian yang melakukan pelayanann langsung kepada konsumen, dibagian pelayanan terdapat empat loket layanan biasa dan satu loket layanan pensiun. Bagian pelayanan biasanya akan menerima berbagai jenis pembayaran dan pengirman, mulai dari pengiriman paket, surat dan pembayaran
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c. Bagian PUPL Bagian Pengawasan Unit Pelayanan Luar merupakan bagian yang bertugas untuk melakukan pengawasan resi, neraca, dan backsheet dan pengecekkan pada laporan pemakaian resi serbaguna di KPC. Dan melakukan amprah data materai yang dibutuhkan KPC. Saat ini bagian PUPL mengawasi 16 KPC yaitu sebagai berikut. 1. KPC Luragung 45581
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d. Bagian Prostran Bagian prostran merupakan bagian yang mengatur dalam proses transportasi dan antaran. Bagian prostran bertugas untuk mengirimkan kantung kiriman baik ke KPC maupun langsung ke pihak penerima, melakukan manifest barang baik penyerahan dan penerimaan, serta melakukan penyortiran barang kiriman sesuai daerah tujuan. Namun seringkali seringkali ditemui kantung kantung yang yang salah dikirimkan oleh KPR lain dan diterima
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4. Melakukan pelimpahan uang ke bank BRI Kuningan , sesuai dengan ketentuan pagu yang diperbolehkan di KPRK adalah 1 mili ar, dan jika lebih dari itu maka harus dilakukan pelimpahan. f. Bagian Akuntansi Bagian akuntansi merupakan bagian yang bertanggung jawab untukk merekap semua transaksi yang masuk dan keluar baik dari neraca loket, neraca KPC, neraca kasir dan neraca BPN. Di bagian Akuntansi terdapat Buku Kas Harian yang
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2. Pengenalan cara evaluasi pegawai di bagian SDM yang dilakukan setiap tri
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4. Dapat mengoprasikan aplikasi aplikasi yang ada di Kantor Pos Kuningan.
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BAB 4
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bertujuan agar para pembimbing lapangan bisa memberikan bimbingan
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DAFTAR PUSTAKA
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