La Historia de Movil Tours Iiiiii

FACULTADDE CIENCIAS EMPRESARIAL ES

ESCUELAACADÉMICOPROFESI ONALDE ADMINISTRACIÓN

INFORMEAC ADÉMICO

“EMPRESA MÓVIL  TOURS”

Docente:

Mg. Diana !a"ani Ca#a$eon PRESENTADO POR: Ma%&a '$o"ena E()ino*a C!"a)a  +e((ica ,$a-i(

Moo/a"/a 0 PERU 1234

I.

5NDICE

INTRODUCCIÓN La e" e")% )%e( e(a a "67i "67i$$ to!% to!%(( (e enc! enc!en ent% t%a a !/ic !/icaa-a a en $a a7en a7enii-a a A$"i%ante ,%a! 812 -e Moo/a"/a. E( !na -e $a( e")%e(a( "9( %econoci-a( a ni7e$ naciona$ )!e( tiene !na g%an acogi-a )o% e$ );/$ico en gene%a$. M67i$ to!%( e( !na e")%e(a -e t%an()o%te( %e o>%eci ci?n ?n-o -o$e $e(( !na !na "a "ao o%% co"o-i-a-  con'an*a a t%a7?( -e /!(e( ca"ione( a7ioneta( etc. Pe%o co"o en $a 7i-a na-a e( co$o% -e %o(a )o% "9( -e o%"e. C%ee C%ee"o "o(( co con7 n7en enie ient nte e toca toca%% e( e(te te te"a te"a )o% )o%%eci-o. M67i M67i$$ to!% to!%(( e( !na !na e" e")% )%e( e(a a )e%! )e%!ana ana -e-i -e-ica ca-a -a a$ t%an t%an()o ()o%te %te inte%)%o7incia$ -e )a(a#e%o( a(& co"o a$ t%an()o%te -e ca%ga  enco"i enco"ienen-a( a( en g%an g%an )a%te )a%te -e$ te%%it te%%ito%i o%io o )e%!ano )e%!ano $a e")%e e")%e(a (a c!enta con $o( (e%7icio( -e en7&o( -e (o/%e( )a%e*ca !n a"/iente -e ca$i-aen -on-e $a( enco"ien-a( (e enc!ent%en >!e%a -e )e$ig%o )a%a a"i$ia -e "9( -e 3122 co$a/o%a-o%e( a ni7e$ naciona$. ,%acia ,%acia(( a $a )%e>e )%e>e%e %enc ncia ia -e to-o( to-o( n!e(t n!e(t%o %o(( c$ient c$iente( e( e(ta" e(ta"o( o( (eg!%o( !$$ at 32 Se%7icio con atenci6n -e t%i)!$ante a /o%-o -e !n /!( -e -o( ni7e$e( con a(iento( e%gon6"ico( ca"a 342 en e$ 3e% ni7e$  a(iento( F!$$ F$at 32 en e$ 1-o ni7e$. E$ /!(

c!enta con ai%e acon-iciona-o 7i-eo ";(ica ,PS (ate$ita$  (e%7icio( =igi?nico(. En e$ 1-o ni7e$ $o( )a(a#e%o( c!entan con !na )anta$$a in-i7i-!a$ i': i': Se%7i e%7iccio -e co co%%te( e(&a &a (!#eto #eto a -i() i()oni/ ni/i$i$i-a-. a-. Se%7icio a /o%-o a !a%a*: Con(ta -e !n (nacK  /e/i-a(. Se%7icio a /o%-o a C=ic$ao: Con(ta -e cena  -e(a!no.

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SERVICIO PRESIDENCIAL PRESIDENCIAL J!( a(iento( ca"a. 342

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Se%7icio con atenci6n -e t%i)!$ante a /o%-o -e !n /!( -e -o( -o( ni7e ni7e$e $e(( con a(iento( e%gon6"ico ca"a 342 en a"/o( ni7e$e( ai%e acon-iciona-o 7i-eo ";(ica ,PS (ate$ita$  (e%7icio( =igi?nico(. i': Se%7icio -e co%te(&a (!#eto a -i()oni/i$i-a-. -i()oni/i$i-a-.

SERVICIO EECUTIVO VIP ! MOVIL BUS Se%7icio con atenci6n -e t%i)!$ante a /o%-o con Sa$6n Vi) -e a(ie a(ient nto( o( ca ca"a "a 342 342  co con n )ant )anta$ a$$a $a(( in-i in-i7i 7i-! -!a$ a$e( e( -e ent%eteni"iento ent%eteni"iento  Sa$6n E#ec!ti7o -e a(iento( e%gon6"ico e%gon6"ico (e"ica"a 3G2 ai%e acon-iciona-o 7i-eo ";(ica ,PS (ate$ita$  (e%7icio( =igi?nico(.

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SERVICIO EJECUTIVO VIP - MOVIL TOURS 1º

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2º piso semicama

Se%7icio con atenci6n -e t%i)!$ante a /o%-o -e !n /!( -e -o( ni7e$e( con a(iento( e%gon6"ico (e"ica"a 3G2 en e$ 1-o ni7e$  a(iento( ca"a 342 en e$ )%i"e% ni7e$ ai%e

acon-i acon -ici cion onaa-o o 7i-e 7i-eo o ";(ic ;(ica a (ate$ita$  (e%7icio( =igi?nico(.

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SERVICIO ECONÓMICO Se%7icio a /o%-o -e !n /!( -e !n ni7e$ con a(ie a(ient nto( o( %ec ec$i $ina na/$ /$e( e( ai%e acon-iciona-o 7i-eo ";(ica ,PS (ate$ita$  (e%7icio( =igi?nico(.

MÓVIL CARGO O>% O>%ec ece e !n (e%7 (e%7ic icio io inte integ% g%a$ a$ -e t%an t%an() ()o% o%te te -e ca ca%g %ga a en !ni-a-e( "o-e%na(  (eg!%a( con ca)aci-a- -e =a(ta 12 tone$a tone$a-a( -a(.. Rea$ ea$i*a i*a"o( "o( en7&o en7&o(( -e ca%ga ca%ga co")$e co")$eta ta ca%ga ca%ga con(o$ con(o$i-a i-a-a -a ca%ga ca%ga (!e$ta (!e$ta )a% o>%ec ece" e"o( o( ";$t ";$ti) i)$e $e(( 7ent 7enta# a#a( a( )a%a )a%a n!e( n!e(t% t%o( o( c$iente( co"o %ea$i*a% en7&o( con )ago en -e(tino %a(t%eo -e enco"ien-a(  (eg!i"iento -e ca%ga on$ine (e%7icio )!e% )!e%ta ta a )!e% )!e%ta ta  a$"a a$"ace cene ne(( -e -e(t -e(tin ino o en n!e( n!e(t% t%a( a( (!c!%(a$e(.

M"#$% &'($)*+

Uni-a-e( con ca)aci-a- =a(ta )a%a GG )a(a#e%o(. Eacci6n ✶  M;(ica a"/ienta$ A(iento( %ec$ina/$e( -e te%cio)e$o. ✶ La e")%e(a M67i$ To!%( S.A =a '%"a-o !n con7enio con $a agen agenci cia a -e 7ia# 7ia#e( e( Li"a Li"a To!%( o!%( )a%a )a%a (e (e%% )%o7 )%o7ee ee-o -o%%e( e@c$!(i7o( )o% !n )e%io-o -e  ao( /%in-an-o !n (e%7icio -e ca$i-a- a $a( )e%(ona( % o>%ec ecie ienn-o o "o/i "o/i$i $ia% a%io io((  a%t& a%t&c! c!$o $o(( -e -eco%aci6n -e -i7e%(o( e(ti$o( ca$i-a-e(  )%ecio(. E")%e(a E")%e(a )aci'co -e REPUESTOS AUTOMOTRICES E.I.RL acci6n -e$ c$iente.

.2. VISIÓN Se% $a e")%e(a -e t%an()o%te( $&-e% a ni7e$ naciona$ co")%o"eti-a con con e$ -e(a% -e(a%%o %o$$ $$o o en con#!n con#!nto to -e n!e(t n!e(t%a %a e")%e e")%e(a (a n!e(t% n!e(t%o( o(

co$a/o co$a /o%a %a-o -o%%e( e( c$ie c$ient nte( e(  (oci (ocio( o( e(t%at?gico(B t%a/a#an-o en a%"on&a con e$ "e-io a"/iente  cont co nt%%i/! i/!en en-o -o a$ -e( e(a% a%%%o$$o o$$o -e n!e(t%o )a&(. R-),+)/5$%$3/3 S+6$/% Po%e%encia%no( -e ot%a( e")%e(a( -e t%an()o%te )o% o>%ece% !n (e%7icio e'ciente (eg!%o  -e ca$i-a- )a%a to-o( n!e(t%o( c$iente( cont%i/!en-o a$ -e(a%%o$$o -e n!e(t%a ci!-a-. .. OBETIVO ESPEC7FICO C%ea% (e%7icio( at%acti7o( a n!e(t%o( c$iente( e@te%no( "e#o%an-o "ecani("o( -e (eg!%i-a- 7e$oci-a- -e %e()!e(ta  )!nt!a$i-ae'ciencia -e =o%a%io(  acce(i/i$i-a-. acce(i/i$i-a-. Re-!ci% i")acto( negati7o( en c!anto a$ tie")o -e 7ia#e co(to( o)e%aciona$e( acci-enta$i-a- conta"inaci6n  "a$a atenci6n a$ c$iente. I")$e"enta% e$ tota$ c!")$i"iento -e no%"a( $ee( c6-igo(  -e"9( %eg$a( e%tan en 'e(ta( co"o -&a -e $a "a-%e ani7e%(a%io( -e c!a$-6'&$#+!#$,! $6$+)-6'&$#+!#$,! *+#$%!B')< R-6',-(/3+ 3- 0;&&,0