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ANALISA DAN PERANCANGAN SISTEM LACAK KIRIMAN I-POS PADA PT. POS INDONESIA (PERSERO)
LAPORAN KERJA PRAKTEK
Oleh: NIM NAMA JENJANG STUDI PROGRAM STUDI
: 140030028 : GEDE BUDI JAYA WARDANA : STRATA SATU (S1) : SISTEM INFORMASI
SEKOLAH TINGGI MANAJEMEN INFORMATIKA DAN TEKNIK KOMPUTER (STMIK) STIKOM BALI 2017
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HALAMAN PENGESAHAN LAPORAN KERJA PRAKTEK
NIM
: 140030028
Nama
: Gede Budi Jaya Wardana
Jenjang Studi
: Strata Satu (S1)
Program Studi
: Sistem Informasi
Judul Proposal
: Analisa Dan Perancangan Sistem Lacak Kiriman I-POS Pada PT. POS Indonesia (PERSERO) (PERSERO)
Disetujui Oleh:
Tanggal…………………………..
Tanggal…………………………..
Pembina
Pembimbing
(…………………………..)
(…………………………..)
Tanggal………………………….. Ketua Program Studi Sistem Informasi
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KATA PENGANTAR Puji syukur penulis panjatkan kepada Tuhan Yang Maha Esa, karena berkat rahmat-Nyalah penulis dapat menyelesaikan laporan kerja praktek ini dengan mengangkat judul “Analisa Dan Perancangan Sist em Lacak Kiriman I -POS Pada PT. POS INDONESIA (PERSERO)”. Penyusunan laporan kerja praktek ini dimaksudkan untuk memenuhi persyaratan mata kuliah wajib dan merupakan salah satu syarat kelulusan akademik dari program studi Sistem Informasi STMIK STIKOM BALI. Laporan kerja praktek ini disusun sebagai pelengkap kerja praktek yang dilaksanakan oleh penulis selama 3 bulan pada PT. Pos Indonesia (Persero) Kantor Pos Denpasar 80000. Dengan terselesaikannya laporan kerja praktek ini tidak terlepas dari bantuan banyak pihak yang telah memberikan masukan-masukan, dukungan dan motivasi kepada penulis. Oleh sebab itu pada kesempatan ini, ijinkanlah penulis mengucapkan terimakasih yang sebesar-besarnya kepada: 1. Tuhan Yang Y ang Maha Esa atas segala sega la rahmat dan karunia-Nya karu nia-Nya dan bimbingan-Nya, sehingga kerja praktek dan penulisan laporan ini dapat penulis selesaikan dengan baik. 2. Bapak Dr. Dadang Hermawan Hermawan selaku Ketua STMIK STIKOM BALI. 3. Bapak I Made Adi Purwantara, ST., M.Kom selaku Pembantu Ketua I. 4. Bapak Padma Nyoman Crisnapati, S.Kom., M. Pd. selaku Ketua Program Studi Sistem Komputer STMIK STIKOM BALI. 5. Yth Bapak I Gede S. Budaya selaku Pembina yang telah membimbing penulis selama melaksanakan Kerja Praktek. 6. Kepada seluruh staf dan karyawan pada PT. Pos Indonesia (Persero) Kantor Pos Denpasar 80000. 7. Keluarga serta s erta teman-teman teman-t eman yang telah te lah memberikan memberika n dukungan dan motivasi untuk selalu berusaha agar mencapai hasil yang terbaik dalam melaksanakan studi kerja praktek ini. 8. Dan kepada k epada semua s emua pihak pih ak yang
telah membantu
penulis
dalam
menyelesaikan menyelesaikan laporan kerja praktek ini yang penulis tidak dapat sebutkan satu-persatu.
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kurangnya buku-buku penunjang yang digunakan sebagai narasumber dalam penulisan laporan kerja praktek ini, oleh sebab itu penulis mengharapkan saran dan kritik yang membangun dalam penyempurnaan laporan kerja praktek ini. Sebagai akhir kata penulis berharap semoga laporan ini dapat memberikan manfaat kepada penulis dan kepada semua pihak yang membutuhkannya.
Denpasar,
Oktober 2017
.
Penulis
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DAFTAR ISI Halaman HALAMAN PENGESAHAN PENGESAHAN LAPORAN KERJA PRAKTEK ................... ......... ................... .............. ..... iv KATA PENGANTAR ........................................................................................... iv DAFTAR DAFTAR ISI.......................................... .......................................................... ................................. .................................. ............................. ............ iv DAFTAR DAFTAR TABEL........................................ ......................................................... .................................. ................................. ....................... ....... vi DAFTAR GAMBAR ................... .......... ................... ................... ................... ................... .................. ................... ................... ................. ........ vii DAFTAR LAMPIRAN .................. ........ ................... ................... ................... .................. ................... ................... ................... ................ ...... vii BAB I PENDAHULUAN........................................................................................ 1 1.1
Latar Belakang ...................................................................................... 1
1.2
Rumusan Masalah ................................................................................. 2
1.3
Tujuan Kerja Praktek ............................................................................. 2
1.4
Manfaat Kerja Praktek ........................................................................... 2
1.5
Ruang Lingkup Kerja Praktek ................................................................ 3
1.6
Metode Kerja Praktek ............................................................................ 3
1.6.1
Lokasi dan Waktu Kerja Praktek Praktek ................... .......... .................. .................. ................... ................ ...... 3
1.6.2
Metode Pengumpulan Data ............................................................ 4
1.6.3
Metode Analisa Data ...................................................................... 4
BAB II TINJAUAN UMUM PERUSAHAAN PERUSAHAAN ................... ......... ................... ................... ................... .................. ............ ... 3 2.1
Sejarah PT. Pos Indonesia .................................................................... 3
2.2
Lambang dan Arti Logo PT. Pos Indonesia.................. ........ ................... .................. ................. ........ 5
2.2.1
Burung Merpati ............................................................................... 5
2.2.2
Bola Dunia Dunia ............................... ................................................ ................................. ................................. ...................... ..... 5
2.2.3
Tipografi POS INDONESIA ............................................................ 5
2.3
Visi dan Misi ................................. ................................................. ................................. ................................. ........................ ........ 6
2.3.1
Visi ............................... ................................................ ................................. ................................. ................................. ................ 6
2.3.2
Misi............................... ................................................ ................................. ................................. ................................. ................ 6
2.4
Kantor Pos Denpasar 80000 80000.................. ......... .................. ................... ................... ................... ................... ........... 6
2.5
Job Description ............................... ................................................ ................................. ................................. ...................... ..... 7
2.5.1
Manajer SDM ................................................................................. 7
2.5.2
Manajer Akuntansi .......................................................................... 8
2.5.3
Manjer Manjer SLPK ................................. ................................................. .................................. ................................. ............... 9
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2.5.7
Manajer Pel Solusi Pelanggan Pelanggan ................... ......... ................... ................... ................... ................ ....... 12
2.5.8
Manager Giro dan Penyaluran Penyaluran Dana .................. ......... ................... ................... ................ ....... 13
2.5.9
Manajer Sarana ............................................................................ 14
BAB III LANDASAN TEORI ............................................................................... 17 3.1
Pengertian Sistem ............................................................................... 17
3.2
Flowchar Flowchartt ................................ ................................................ ................................. .................................. ............................ ........... 17
3.3
DFD (Data Flow Diagram) .................................. .................................................. ................................. ................. 18
3.3.1
Entias/Terminator/Kesatuan Entias/Terminator/Kesatuan Luar (External Entity ) ....................... ....................... 19
3.3.2
Arus Data (Data (Data Flow ) ................................. ................................................. ................................. ................. 19
3.3.3
Proses (Process (Process)) ................................ ................................................. .................................. ......................... ........ 19
3.3.4
Simpanan Data (Data (Data Store).......... ................................. ............................... .............. 20 Store)..........................
3.4
ERD (Entity Relationship Relationship Diagram) ................................ ................................................ ...................... ...... 20
3.5
Database ................................ ................................................ ................................. .................................. ............................ ........... 21
BAB IV IMPLEMENTASI SISTEM ..................................................................... 22 4.1
Flowchart Sistem Sistem Lacak Kiriman.................. ......... ................... ................... .................. ................... ............ .. 22
4.2
Diagram Konteks ................................................................................. 22
4.2.1
DFD Level 0 ................................................................................. 23
4.2.2
DFD Level 1 Proses Login ............................................................ 23
4.2.3
DFD Level 1 Proses Lacak ........................................................... 24
4.2.4
DFD Level 1 Proses Cetak ........................................................... 24
4.3
ERD (Entity Relationship Relationship Diagram) ................................ ................................................ ...................... ...... 25
4.4
Database Database ................................ ................................................ ................................. .................................. ............................ ........... 26
4.5
Struktur Struktur Tabel............................................ ............................................................. ................................. ......................... ......... 26
4.6
Tampilan Sistem Lacak Kiriman .......................................................... 28
4.6.1
Halaman Utama I-Pos .................................................................. 28
4.6.2
Lacak Kiriman ............................................................................... 29
BAB V KESIMPULAN DAN SARAN................................................................... 30 5.1
Kesimpul Kesimpulan an................................ ................................................ ................................. ................................. ......................... ......... 30
5.2
Saran................................ ................................................. .................................. ................................. ................................. ................. 31
DAFTAR PUSTAKA.................. ......... ................... ................... .................. ................... ................... ................... ................... ................ ....... 32 LAMPIRAN LAMPIRAN ............................... ................................................ .................................. .................................. .................................. ...................... ..... 33
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DAFTAR TABEL Halaman Table III.1 Simbol-Simbol ERD (Entity Relationship Diagram)................ ............ .......... .. 20 Table 4.IV.1 Jadwal Kerja .....................................Error! ..................................... Error! Bookmark not defined.
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DAFTAR GAMBAR
Halaman Gambar II.1 Lambang PT. Pos Indonesia ............................................................ 5 Gambar II.2 Kantor Pos Denpasar 80000 ............................................................ 6 Gambar II.3 Struktur Organisasi Kantor Pos Denpasar 80000 ................... ......... ................... ........... 7
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DAFTAR LAMPIRAN
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BAB I PENDAHULUAN 1.1
Latar Belakang Dalam era modern saat ini, teknologi informasi dan komunikasi sudah
menjadi faktor pendukung utama dalam kehidupan. Teknologi informasi sudah menjadi salah satu kebutuhan yang tidak akan lepas dari kehidupan manusia dalam kehidupan sehari-harinya. Ketersediaan teknologi informasi yang baik dan handal semakin dirasakan penting seiring dengan meningkatnya kebutuhan manusia dalam mencari informasi maupun menerima informasi untuk dapat membantu memudahkan permasalahan yang sedang dihadapi secara cepat dan aktual. Perkembangan tersebut tentunya sangat berpengaruh dalam segala aspek kehidupan, saat ini hampir semua teknologi komputer dapat digunakan untuk mencari informasi serta dapat membantu dalam proses pembelajaran dan dapat digunakan oleh perusahaan-perusahaan dalam melakukan pekerjaannya. Perusahaan yang menggunakan teknologi komputer berfungsi untuk menyimpan data perusahaan, karyawan dan pelanggan. Salah satu perusahaan yang menggunakan teknologi komputer yaitu PT. Pos Indonesia (Persero). PT. Pos Indonesia (Persero) merupakan tempat yang dibuat pemerintah indonesia sebagai sarana komunikasi seperti mengirimkan surat dan mengirimkan paket ke kerabat dan sahabat yang jauh maupun dekat. Dengan perkembangan teknologi yang sekarang, PT. Pos Indonesia (Persero) mengembangkan fungsi lebih luas lagi, seperti menerima western union, union, pembayaran listrik, telepon dan lain-lain. Kegiatan
dalam
menginputkan
nomor
resi
dan
data
pelanggan
diperusahaan ini menggunakan aplikasi I-pos yang berfungsi untuk menginputkan, menyimpan dan mencetak no resi dan data pelanggan. Dimana setelah nomor resi
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yang dilakukan tersebut maka penulis diharapkan mampu mencari tahu mengenai kekurangan dan kelebihan sistem untuk pengembangan sistem yang lebih baik lagi. Oleh karena itu, uraian di atas diangkat ke dalam laporan kerja praktek dengan judul “ANALISA “ ANALISA DAN PERANCANGAN SISTEM LACAK KIRIMAN IPOS PADA PT. POS INDONESIA (PERSERO)”. (PERSERO)”.
1.2
Rumusan Masalah Dari latar belakang diatas, maka penulis merumuskan suatu permasalah
diantaranya sebagai berikut: 1. Bagaimana analisa sistem lacak kiriman I-POS pada PT. POS Indonesia (Persero)? 2. Bagaimana agar agar sistem yang yang dianalisa dianalisa dapat meningkatkan meningkatkan efektifitas efektifitas dan efisiensi dari proses lacak kiriman pada PT. Pos Indonesia (Persero)?
1.3
Tujuan Kerja Praktek Adapun tujuan dari dari kerja praktek praktek ini memiliki memiliki 2 tujuan antara antara lain: 1. Bagi mahasiswa Kegiatan
kerja
praktek
dapat
menambah
wawasan
dan
keterampilan yang dimiliki mahasiswa. Dengan menganalisa masalah yang ada, mahasiswa dapat belajar dan menyelesaikan masalah yang ada. 2. Bagi Perusahaan Perusahaan Tujuan dari kerja praktek ini adalah membantu menganalisa menganalisa sistem yang
ada
pada
tempat
kerja
praktek
agar
dapat
dilakukan
pengembangan di masa depan supaya menjadi lebih baik lagi.
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c. Untuk menambah kemampuan mahasiswa dalam menganalisa suatu sistem informasi yang sudah berjalan. d. Mahasiswa dapat menambah wawasan wawasan dan pengalaman tentang dunia kerja serta diharapkan mampu menerapkan ilmu yang telah didapatkan di tempat pelaksanaan kerja praktek (KP) sebagai acuan saat bekerja di tempat kerja nanti.
2. Bagi PT. POS Indonesia (Persero) a. Dapat membina hubungan baik antara pihak STMIK STIKOM Bali dengan PT. POS Indonesia (Persero). b. Dapat meringankan tugas para pegawai dalam mengerjakan pekerjaan
dengan
membagi
tugas
pada
instansi
yang
bersangkutan. c. Laporan kerja praktek ini dapat dijadikan dijadikan bahan pembanding atau tolak ukur bagi perancangan sistem lacak yang sejenis dan juga menambah bahan pustaka yang dapat dipergunakan oleh mahasiswa maupun pembaca lainnya.
3. Bagi Perguruan Tinggi Manfaat kerja praktek untuk perguruan tinggi yaitu sebagai sarana
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Lokasi kerja praktek dilaksanakan di PT. Pos Indonesia (Persero), Jl. Raya Puputan Renon.
2. Waktu Kerja praktek ini dilaksanakan sejak tanggal 31 Juli – Juli – 31 31 Oktober 2017.
1.6.2
Metode Pengumpulan Data Adapun metode pengumpulan pengumpulan data di bagi bagi menjadi 3 yaitu: yaitu: 1. Jenis Data a. Data Kuantitatif adalah data yang berbentuk angka dan dapat dihitung seperti data jumlah pelanggan pada pada PT. Pos Indonesia (Persero). b. Data Kualitaif merupakan data yang tidak berbentuk angka tetapi data yang berbentuk kata-kata. Data kualitatif diperoleh melalui berbagai macam teknik pengumpulan data misalnya wawancara, analisa dokumen atau observasi yang telah dituangan dalam catatan. Bentuk lain dari data kualitatif adalah gambar yang diperoleh melalui pemotretan atau rekaman video.
2. Sumber Data
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2. Observasi Observasi adalah cara mengumpulkan data dengan melakukan pengamatan secara langsung pada PT. Pos Indonesia (Persero).
3. Studi Pustaka Cara pengumpulan data dengan membaca buku yang berkaitan dengan masalah yang sedang diteliti.
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9
BAB II TINJAUAN UMUM PERUSAHAAN 2.1
Sejarah PT. Pos Indonesia Sejarah mencatat keberadaan Pos Indonesia begitu panjang, Kantor pos
pertama didirikan di Batavia (sekarang Jakarta) oleh Gubernur Jendral G.W Baron van Imhoff pada tanggal 26 Agustus 1746 dengan tujuan untuk lebih menjamin keamanan surat-surat penduduk, terutama bagi mereka yang berdagang dari kantor-kantor di luar Jawa dan bagi mereka yang datang dari dan pergi ke Negeri Belanda. Sejak itulah pelayanan pos telah lahir mengemban peran dan fungsi pelayanan kepada publik. Setelah Kantorpos Batavia didirikan, maka empat tahun kemudian didirikan Kantorpos Semarang untuk mengadakan perhubungan pos yang teratur antara kedua tempat itu dan untuk mempercepat pengirimannya. Rute perjalanan pos kala itu ialah melalui Karawang, Cirebon dan Pekalongan. Pos Indonesia telah beberapa kali mengalami perubahan status mulai dari Jawatan PTT (Post, Telegraph dan Telephone). Badan usaha yang dipimpin oleh seorang Kepala Jawatan ini operasinya tidak bersifat komersial dan fungsinya lebih diarahkan untuk mengadakan pelayanan publik. Perkembangan terus terjadi
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5
teknologi, jejaring Pos Indonesia sudah memiliki 3.700 Kantorpos online, serta dilengkapi elektronic mobile pos di beberapa kota besar. Semua titik merupakan rantai yang terhubung satu sama lain secara solid & terintegrasi. Sistem Kode Pos diciptakan untuk mempermudah processing kiriman pos dimana tiap jengkal daerah di Indonesia mampu diidentifikasi dengan akurat.
2.2
Lambang dan Arti Logo PT. Pos Indonesia PT. Pos Indonesia mempunyai lambang yang merupakan cerminan dari
berbagai aspek, yaitu:
Gambar II.1 Lambang PT. Pos Indonesia 2.2.1
Burung Merpati
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6
bola dunia, disini terbaca bahwa yang utama adalah profesionalitas dibidang usaha, dengan slogan sloga n “Untuk anda kami ada” untuk menambah kesan mengutamakan pelayanan.
2.3
Visi dan Misi
2.3.1
Visi Menjadi raksasa logistik pos dari Timur atau To be the postal logistcs giant
from the East.
2.3.2
Misi Misi dari PT. Pos Indonesia adalah:
1. Menjadi aset yang berguna bagi bangsa dan Negara. 2. Menjadi tempat berkarya yang menyenangkan.
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7
Gambar di bawah ini merupakan struktur organisasi dari Kantor Pos Denpasar 80000:
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9
7. Mengawasi pembayaran uang Manfaat Pensiun, Tunjangan Perbaikan Penghasilan, Tunjangan Pangan pensiunan serta pelaporannya. 8. Mengatur cuti pegawai dan menyiapkan karyawan pengganti bagi yang memerlukan. 9. Mengawasi Peg-12, Peg-17, Peg-18, Peg-21 dan Bezeting pegawai. 10. Melakukan penilaian staf dengan model Peg-21 setiap akhir tahun. 11. Mengawasi dan melaporkan ke k e wilpos untuk unt uk para pegawai pega wai yang berhak menerima penghargaan khususnya Masa Karya. 12. Membantu
Kepala
Kantor
dalam
menyiapkan
Berita
Acara
Pemeriksaan bagi pegawai yang melakukan pelanggaran disiplin untuk diproses lebih lanjut. 13. Bertanggung Bertanggu ng jawab atas pemakaian dana-dana: ATM, Suplies S uplies komputer, Pengobatan, Outsourcing , K-3 dan Pembinaan Periska,
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9
8. Memeriksa laporan bulanan akuntansi serta bertanggungjawab bertanggungj awab atas kebenaran laporan tersebut. 9. Melakukan pembinaan di bagian akuntansi. 10. Melakukan pengawasan pelaksanaan implementasi simakpos 2008. 11. Melakukan tugas lain yang diberikan Kepala Kantor.
2.5.3
Manjer SLPK 1. Bertanggung jawab atas kelancaran pelaksanaan tugas di bagian BMS. 2. Memeriksa Neraca harian, maupun waskat bagi bagi masing-masing stafnya. 3. Memeriksa laporan harian maupun bulanan. 4. Mengadakan koordinasi dengan Supervisor terkait antara antara lain: lain:
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10
4. Membuat/mengentri Membuat/mengentri data harian EMS, PPW. 5. Membuat rekapitulasi rekapitula si penerimaan dan pembayaran giro (Gir-7, Gir-7R, Giro-10). 6. Membuat laporan masa Gir-7a dan dan Gir-10a. 7. Membuat laporan bulanan EMS dan Daftar Hutang Giro. 8. Menghapus
daftar
Gir-51a
atas
cekpos
yang
telah
dibayarkan/diuangkan. 9. Mengerjakan statistik Ems, Ems, Skh, R, Gir-5, Gir-10 dan CPW3/4. 10. Mengerjakan pengiriman surat dinas yang diterima dari bagian SDM atau bagian lain. 11. Menjalankan aplikasi WU (Translink). 12. Membuat rekapitulasi penerimaan paketpos (DN dan LN). 13. Mengentri data PPKP atas Paketpos LN yang telah diserahkan di KPC.
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11
4. Membuat rekening koran panjar kerja Kp Cabang. 5. Memeriksa kebenaran pertanggungan pertanggung an RS-3, RS-4 dan dicocokkan dengan RS-3-R/RS-4-R, SKH/EMS, PP, R dengan perhitungan N2. 6. Memeriksa kebenaran pertanggungan SKH, EMS, PP, R dengan perhitungan N2. 7. Memeriksa kebenaran pertanggungan SOPP dengan dicocokkan pada SOPP-6.
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12
5. Menyiapkan surat-surat surat-surat masuk untuk untuk didisposisi didisposisi oleh Kepala Kepala kantor maupun oleh Wakil kepala kantor. 6. Mengawasi dan memeriksa memeriksa pembuatan pembuatan daftar daftar gaji (kug-7), daftar uang lembur, tunjangan representasi, uang kinerja, tunjangan penugasan, sumbangan pendidikan, uang cuti tahunan, uang cuti besar, uang PHK serta
restitusi
pengobatan
pegawai
pembayaran maupun pelaporannya.
dan
pensiunan
termasuk
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13
3. Mengawasi penyelesaian penanganan pengaduan yang diterima dari pelanggan maupun dari kantor lain (surat keluar/masuk). keluar/masuk). 4. Melakukan koordinasi dengan bagian lain dan Kp Cabang apabila petugas customer care memerlukan data yang dibutuhkan di bagian tersebut. 5. Melakukan koordinasi dengan bagian pemasaran dan BMS dalam memenuhi permintaan pelanggan yang memerlukan pick-up service service
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14
7. Memeriksa, melakukan uji petik dan memcocokkan jumlah seluruh saldo menurut Gir 52 dengan saldo pada neraca gabungan berdasarkan jenis pemegang rekening setiap hari Sabtu dan akhir bulan. 8. Membuat tagihan Fee Taspen paling cepat setiap tanggal 27 bulan berjalan. 9. Membuat laporan bulanan dan tagihan jasa giro KPKN (Denpasar, Singaraja, Amlapura).
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15
d. Perlengkapan, Perlengkapan, Peralatan, Peralatan, mesin dan meubeler e. Teknologi Informasi, peripheral dan elektronika elektronika f.
Barang Cetak (biasa dan berharga) dan gudang arsip
10.
Mengevaluasi kebijakan Kerja Sama dengan Mitra.
11.
Memastikan semua keluhan dari setiap bagian dan Kp Cabang tentang kebutuhan Sarana dapat terselesaikan dengan baik dan tepat waktu.
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