Komunikasi Efektif Dalam Penanganan Komplain
August 9, 2022 | Author: Anonymous | Category: N/A
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HAC\BIHEPI \BIHEPI LOLH]IO MEDEC ZLBEBKEBEB HAC HACZDEIB
^uceg Pehit Kiki meb Cudut \bivlrsites \bivlrsi tes Gesebummib
Mloibisi Hacpdeib/ Hldugeb Puetu lhsprlsi hltimeh pueseb tlrgemep suetu arkebisesi / plrusegeeb tlrheit mlbkeb mlbkeb pramuh pramuh eteu pldeyebebbye eteu prasls plbebkebeb hacpdlb itu slbmiri slbmiri micebe rlspab eteu sadusi migerepheb adlg adlg `ustaclr `ustaclr sl`ere debksubk debksubk eteupub timeh– (IPA 5:::> @ustaclr setisoe`tiab-Kuimldibls setisoe`tiab-Kuimldibls oar `acpdeibts gebmdibk ib arkebizetiab)
Hacpdeib emedeg clrupeheb lhsprlsi plreseeb hltimehpueseb etes stebmer pldeyebeb, tibmeheb eteu hurebk hur ebkbye bye tib tibmeh meheb eb plt pltuke ukess pld pldeye eyebeb beb yeb yebk k nl nlrpl rplbke bkerug rug hlpeme pere pldebkkeb
^uceg Pehit Kiki meb Cudut \bivlrsites \bivlrsi tes Gesebummib
— Ceturl arkebizetiabs lb`aurekl `ustaclrs ta `acpdeib . ]gly sllh ta `abvlrt `acpdeibibk `ustaclrs ibta setisoilm `ustaclrs ………. — M.C.CE^]IB (599=)
^uceg Pehit Kiki meb Cudut \bivlrsites \bivlrsi tes Gesebummib
@ACZDEIB]P IP E KIO]111 Z^IBPIZ Z^IB PIZ MEPE^6 5. E Em meb eby ye p pl lseb tlrslcnubyi me mede dec cs slt ltie iep ph ha acpdlb >. @ustaclr clcidihi > hlnutugeb seet clbkefuheb hacpdlb6 hlnutugeb slnekei ibmivimu meb hlnutugeb nlrheiteb mlbkeb hacpdlb tlrslnut 0. Hlubtubkeb meri @ustaclr ^l`avlry feug dlnig nlser meripeme nieye yebk mihlduerheb seet hlgidebkeb `ustaclr eteu ubtuh clberih `ustaclr neru =. Ceyarites `ustaclr clbketeheb yebk slfufurbye
^uceg Pehit Kiki meb Cudut \bivlrsites \bivlrsi tes Gesebummib
EZE YK MIIBKIBH EB A ^E BK YEBK HACZDLB 11 Zlrcagabeb
ceeo yebk tudus Clbm Clbmepe epethe theb b plrgetieb & dey deyeb ebeb eb yebk dlnig neih Mi Minl nlne nesh sheb eb niey nieye e /clb /clbkgere kgerepheb pheb mi mish shab ab eteu clb clbmep mepeth etheb eb orll deyebeb/kiot/kebti ruki Fe Feci cibe beb b hlfemi hlfemieb eb
slr slrup upe e tim timeh eh tlrfemi deki mihl mihlcumie cumieb bg ger eri, i, meb tim timeh eh
eme deki arebk deib clbkedeci ged slrupe. guhu guhuceb ceb tl tlrgemep rgemep steoo/m steoo/maht ahtlr/p lr/pldeh ldehu u de deyeb yebeb eb y yk k timeh clcuesheb/clrukiheb
Pebk Pebksi si /
^uceg Pehit Kiki meb Cudut \bivlrsites \bivlrsi tes Gesebummib
EZ EZEH EHEG EG EME P]EBME^M P]EBME^M NEH\ ZLBEHACZDLB BKE BEB ]IMEH EME E ME P]EBME^ NEH\ NEH\!! Nlme
pesilb nlme plbebkebeb
Nlme cesedeg nlme plbebkebeb Nlme ruceg sehit nlme hlnifeheb & nlme plbebkebeb Zlclribteg/esasiesi
]L]EZI
MIIH\]I
timeh/nlduc clcnuet stebmerisesi
EME ZL]\BF\H/HIE]-HIE] YEBK NIPE
^uceg Pehit Kiki meb Cudut \bivlrsites \bivlrsi tes Gesebummib
HIE] CL CLBE BEBK BKEB EBII HA HACZD CZDEIB EIB ^lspab
hacpdlb mlbkeb slklre, febkeb mitubme-tubme
Clbmlbkerheb
]IMEH EH NADLG hacpdlb sl`ere slrius (]IM MIIB]L^\ZPI!!!) Lcpgety (clreseheb epe yk mioihirheb meb mireseheb `ustaclr, epe yk migerepheb meri arkebisesi,epe yk nise seye nuet eker `ustaclr seye slbebk, rlspab epe yk nise seye nuet eker `ustaclr clbibkkedheb hite mlbkeb plreseeb /hlseb neih tlrgemep epe yk.mi hacpdlb hac pdlb & plrusegeeb )
]lpeti febfi
^uceg Pehit Kiki meb Cudut \bivlrsites \bivlrsi tes Gesebummib
IE] ] CLBKGIB CLB KGIBME^I ME^I HACZD HACZDEIB EIB HIE Nibe gunubkeb
neih
Kedeheb hacubihesi lolhtio ]ibkhetheb @ab`lrb/hlplmudieb Lcpgety ^lspabsio ]rebsperebsi
& Iboarcetio Zraehtio (petilbt rlprlslbtetivl/petilbt emva`etl)
^uceg Pehit Kiki meb Cudut \bivlrsites \bivlrsi tes Gesebummib
HIE] CL CLBE BEBK BKEB EBII HA HACZD CZDEIB EIB Plklre
tebkebi, `eri tegu ibti plrcesedegeb Iboarcesiheb slklre hlpeme pi pigeh yebk tlrheit
Clb`eri sadusi nlrsece
]ubfuh setu furu ni`ere Feke regesie Clb`eri
plbmepet egdi (ibtlrbed /& lhstlrbed)
^uceg Pehit Kiki meb Cudut \bivlrsites \bivlrsi tes Gesebummib
HIE] CLBEB CLB EBKE KEBI BI HA HACZD CZDEIB EIB
slsece Pgeribk/habsudtesi @eri clmietar nide mlbkeb miplrduheb \peyeheb Nide
ruceg sehit
aut ao `aurt, gibmeri plbke`ere hl`uedi sebket tlrpehse
eme hlsedegeb ehui hlsedegeb tsn. Mlbkeb —ldlkeb– sl`lpetbye, febkeb tlrhlse tlrhlseb b clbk clbkld ldeh eh meri hl hlb byete yeteeb eb Emeheb slrvi`l rl`avlry
^uceg Pehit Kiki meb Cudut \bivlrsites \bivlrsi tes Gesebummib
Z^IBPIZ MEDEC ZLBEBKEBEB HACZDLB
^uceg sehit gerus nlrhacitclb ubtuh habsuclb meb plbibkheteb huedites. • ucpeb Habsuclnedih b meb metlbtebk b hl hldu duer erke ke m mim imar arab abk k meb micubkhibheb ubtu tuh h clcnlriheb deyebeb, tlrcesuh clbyecpeihebub hacpdlb. • Plcue hacpdlb miplrgetiheb meb mitebkkepi slklre meb sl`ere slbsitio. •
hacpdlb mlbkeb clcplrticnebkheb oehtar oehte yebk mihltegui,mibidei hlibkibeb plbkemu meb ehubtenidites steorisiha, deyebeb hlslgeteb.
^uceg Pehit Kiki meb Cudut \bivlrsites \bivlrsi tes Gesebummib
Z^IBPIZ MEDEC ZLBEBKEBEB HACZDLB
Plcue hacpdlb mitebkebi mlbkeb `ere yebk lolhtio, dlbkhep, emid hlpeme slcue pigeh meb gebye clcnlriheb gesid.
Iboarcesi hacpdlb sl`ere tlrnuhe mihacubihesiheb secnid cldibmubki hlregesieeb meb privesi prinemi. Plcue hacpdlb mi`etet ubtuh clcubkhibheb plbibfeueb hesus-hesus ibmivimued clbkimlbtioihesi trlb meb risiha meb cldeparheb iboarcesi hacpdlb kenubkeb. Hlnifeheb cebeflclb plbkemueb, plbkemueb, prehtih, meb mete sl`ere tlretur
milveduesi meb iboarcesi mikubeheb ubtuh clbibkhetheb deyebeb.
^uceg Pehit Kiki meb Cudut \bivlrsites \bivlrsi tes Gesebummib
E`tivl
]IZL ZEPILB
@acpdeiblrs
pegec geh-bye, esslrtio, plr`eye miri clbyecpeiheb hacpdeib hlpeme ^P yebk nlrsebkhuteb. @lbmlrubk debksubk clbkiboarcesiheb meb `eri sadusi etes hacpdeib
IbE`tivl
@acpdeiblrs
Dlnig suhe clbyecpeiheb hacpdeib hlpeme tlceb, hlrenet meb arebk yebk mihlbedbye meripeme hlpem ^P @lbmlrubk debksubk nlrkebti ^P meb timeh hlcnedi hl ^P yebk clcnuet clrlhe hl`lwe.
Gyplre`tivl
@acpdeiblrs
Pldedu hacpdeib tlrgemep siepepub meb tlrgemep plrcesedegeb epepub. Hemebk heser meb ekrlssio, gecpir timeh cubkhib mipuesheb. ]ufueb Hacpdeib `eri ‗ubtubk ‗[rabk @ustaclr’ yebk gerus migibmeri (Davlda`h, 599=) Mlbgec, 5997
^uceg Pehit Kiki meb Cudut \bivlrsites \bivlrsi tes Gesebummib
]IZL ZEPILB Is tgl Hibk Clbyibmir Clcusibkheb Nlrnldit-nldit Puhe
nlrmlnet Ceu clbebk slbmiri Zlcereg ]uhebk hritih Ptunnarb ]imeh nlrglbti ni`ere Lhslbtrih
^uceg Pehit Kiki meb Cudut \bivlrsites \bivlrsi tes Gesebummib
ZEPILB P\DI] Clrlhe slribk clbyeteheb hlnutugebbye tepi timeh mihacubihesiheb mlbkeb tlpet slsuei mlbkeb hlnutugebbye Hlsuditeb itu metebk meri ZEPILB slbmiri
^uceg Pehit Kiki meb Cudut \bivlrsites \bivlrsi tes Gesebummib
CLBKEZE ZEPILB CLBFEMI P\DI] MICLBKL^]I 1111
^uceg Pehit Kiki meb Cudut \bivlrsites \bivlrsi tes Gesebummib
ZEPILB ]IMEH PLDED\ NLBE^, ]L]EZI….. Zesilb emedeg pesilb meb cesedeg slhl`id epepub gerus mitebkkepi meb slklre misldlseiheb Zlrdu plbfldeseb yebk dlbkhep
seet mi ewed ibtlrehsi [
i -b
w
^uceg Pehit Kiki meb Cudut \bivlrsites \bivlrsi tes Gesebummib
— Ceturl arkebizetiabs lb`aurekl `ustaclrs ta `acpdeib . ]gly sllh ta `abvlrt `acpdeibibk `ustaclrs ibta setisoilm `ustaclrs ………. —
M.C.Certib M.C.Cert ib (599=)
^uceg Pehit Kiki meb Cudut \bivlrsites \bivlrsi tes Gesebummib
ZLBYECZEIEB HACZDEIB DIPEB ]L^]\DIP
CLMIE CEPPE
^uceg Pehit Kiki meb Cudut \bivlrsites \bivlrsi tes Gesebummib
^uceg Pehit Kiki meb Cudut \bivlrsites \bivlrsi tes Gesebummib
HE^EH]L^IP]IH HAC\BIHEPI YEBK LOLH]IO
Hacubihesi mi mibyeteheb su suhsls clrese tldeg miclbklrti.
Zlreseeb ib ibi em emedeg ge gesid me meri me meb cub`udbye = herehtlristih ibi6 5. >. 0. =.
nide sl slslarebk
tlrkebtubk hl hlpeme
Gablsty (hlfufureb) Eppraprietlblss (hl`a`aheb/hlslsueieb/hltlp Eppraprietlblss (hl`a`aheb/hlslsueieb/hltlpeteb) eteb) Looi`ilb`y (Loisilbsi) Odlxinidity (Odlhsinidites)
^uceg Pehit Kiki meb Cudut \bivlrsites \bivlrsi tes Gesebummib
Clbylcpurbeheb Clbylcpurbeheb hltlrecpideb hacubihesi Ebme plbtibk medec situesi epe pub, diget hiet mi neweg ibi ubtuh hacubihesi yebk lolhtio hltihe clbebkebi hacpdlb. 5. Clcegeci hacpdlb.
Plnlduc Ebme clbfewen pldebkkeb clcegeci cesedeg pldebkkeb itu. yebk cereg, tubfuhheb negwe Ebme tldeg
Fihe pldebkkeb tldeg tldeg clbfldesheb hlduge hldugebbye, bbye, Ebme geb gebye ye plrdu clbkudebki cesedeg meb clb`eri sadusi.
Fihe hacpdlb hacpdlb pldebkkeb sl`ere tlrtudis, hup het hete-hete e-hete pldebkk pldebkkeb eb ubtuh clbubfuhheb negwe Ebme tldeg clcne`e suret h hacpdlb acpdlb clrlhe mlbkeb ge-ge.
^lhec slcue mete yebk rldlveb mlbkeb pldebkkeb yebk nlrsebkhuteb slplr tebkked plreweteb, plrewe teb, bacar C^, hab habteh teh slnlducbye mlbkeb ^P./ deyebeb pldebkkeb, mdd.
^uceg Pehit Kiki meb Cudut \bivlrsites \bivlrsi tes Gesebummib
>. Cibtedeg hderiohesi.
Zldebkkeb yebk cereg cubkhib timeh mepet clbudis hacpdlb clrlhe mlbkeb fldes. Ebme mepet clcibte clcibte pldebkkeb ubtuh c clcplrfldes lcplrfldes cesedeg6 epeheg plde pldebkkeb bkkeb clblrice deyebeb yebk timeh clcuesheb, pramuh yebk ruseh eteu sedeg1
Ebme fuke mepet mepet clbebyeheb nek nekeicebe eicebe pldebkk pldebkkeb eb ibkib cesedeg cesedeg it itu u misldlseih misldlseiheb. eb. Epeheg pldebkkeb pldebkkeb clbkibkibheb anet/pramuh anet/pramuh mikebti eteu epeheg mie clbkibkibheb clbkibki bheb uebkbye hlcnedi1 Fihe Ebme timeh mepet clcplrfldes cesedeg meb clbewerheb sadusi yebk tlpet, Ebme mepet clcnuet pldebkkeb slcehib cereg.
^uceg Pehit Kiki meb Cudut \bivlrsites \bivlrsi tes Gesebummib
0. Zlrsabedisesi rlspabs hlpeme pldebkkeb.
Zldebkkeb yebk cereg meh eheb nise tlbebk fihe mie clrese meh eme em e arebk yebk clbmlbkerheb hldugebbye. hldugebbye.
]ebkkepi ged-ged nlrihut6 "Zldebkkeb yebk tlrgarcet, tlrice hesig etes suret Nepeh. Heci eheb clbyldlseiheb clbyldlseiheb cesedeg Nepeh meb heci slbebk clbmlbkerbye meri Nepeh."
Femi hiricheb suret suret prinemi ubtuh clyehibheb clrlhe negwe hacpdlb clrlhe tldeg mi`etet mi`etet mlbkeb fldes. Pldedu kubeheb bece pldebkkeb meb febkeb dupe flbis hldecib hldecib meb tdl/feneteb clrlhe.
\debki iboarcesi meri meri plrusegeeb Ebme meb ibtlkresiheb ibtlkresiheb mlbkeb plseb Ebme. "Heci nebkke negwe Nepeh tldeg clcidig heci slnekei slnekei plbylmie fese deyebeb deyebeb Hlslgeteb Hlslgeteb Nepeh sldece lbec tegub meb heci ibkib tlrus cldeyebi cldeyebi Nepeh slnekei pldebkkeb nlrgerke h heci." eci." Zlrsabedisesi Zlrsabedisesi plseb Ebme mlbkeb bece Ebme. Zldebkkeb plrdu tegu negwe negwe eme arebk yebk cl clb`ane b`ane clcl`egheb cesedegbye. cesedegbye.
^uceg Pehit Kiki meb Cudut \bivlrsites \bivlrsi tes Gesebummib
=. Heteheb negwe Ebme eheb clbyldlseiheb cesedeg slslklre cubkhib. Zldebkkeb yebk cereg gebye plrdu bmeheb habhrit.
Femi Ebme plrdu clblbtuheb nekeicebe Ebme eheb clcl` clcl`eghe egheb b cesedeg pldebkkeb yebk cereg itu.
Fihe sadusibye hacpdlhs, pl`eg clbfemi nlnlrepe debkheg yebk nise miclbklr. Fihe clcubkhibheb, byeteheb hlhe c cesedeg esedeg eheb tlrpl`egheb. "Heci eheb c clbkkeb lbkkeb anet yebk sedeg meb eheb mihiricheb hlpeme Ebme puhud 5: peki." Eteu "Heci eheb clclrihse hacpdlb Ebme slherebk fuke ubtuh clb`eri tegu epe yebk yebk tlrfemi meb eheb clbkhenerheb hlpeme Ebme slklre sltldg heci clbkltegui bye."
^uceg Pehit Kiki meb Cudut \bivlrsites \bivlrsi tes Gesebummib
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