Knowledge Sharing Abstract Compilation

Compilation

EMC Proven™ Professional Knowledge Sharing Abstracts 2007

Compilation of Abstracts Submitted by EMC Proven Professionals for EMC’s First Annual Knowledge Sharing Initiative

The Winners 1st

Best Practices for Deploying FCIP and iFCP Solutions Using Connectrix Multi-Protocol Routers by Venugopal Reddy (EMC Corporation)

2nd

Migration of File Servers to NAS and Multi-Tiered Storage by Bryan Horton (A Leading Healthcare Provider)

3rd

Challenges and Best Practices in the Deployment and Management of IPTV Networks by Paul Brant (EMC Corporation) Best Case Study—Storing

Taming the Data Tiger by John Bowling (Busata Systems)

Best Case Study—Protecting

Local Replication and Availability in a CLARiiON Environment: The Clone Task Force by Fernando Moreno Liso (Comparex)

Best Case Study—Optimizing

StorageScope Validates Storage Area Network before Migration to New SAN by Barry Nelson (EMC Corporation)

Disclaimer: The views, processes or methodologies published in this compilation are those of the authors. They do not necessarily reflect EMC Corporation’s views, processes, or methodologies.

Edited by Michelle Lavoie, EMC Global Services (Education Services)

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Contents Introduction ....................................................................................................................6 Serial Advanced Technology Attachment (ATA) Drives in CLARiiON Arrays Victor Franco, Lead Instructor, Education Services, EMC Corporation ................................7 Local Replication and Availability in a CLARiiON Environment: The Clone Task Force Fernando Moreno Liso, Systems Executive Engineer, Comparex ......................................8 How CLARiiON Helped our Exchange Organization Todd Simmons, Senior Consultant, Citizens Bank ............................................................9 Choosing the Right CLARiiON Data Replication Method: A Performance-Based Approach Andre Rossouw, Advisory Technology Solutions Educational Consultant, EMC Corporation......10 CLARiiON Performance Monitoring Scripting Derek Yu, Senior Consultant, Bell ICT Solutions ..............................................................11 Best Practices for Deploying FCIP and iFCP Solutions Using Connectrix Multi-Protocol Routers Venugopal Reddy, Senior Engineer, Problem Resolution & Escalation, EMC Corporation ..12 Brocade Fibre Channel Routing (FCR) Technology Overview and Fundamentals Joe Holbrook, Consultant, Brocade Solutions ................................................................13 The Importance of Being Earnest Alastair Adamson, SAN Architect ..................................................................................14 Real-Life Challenges in Today’s Storage World Kiran Ghag, Senior Systems Administrator, HSBC ..........................................................15 How to Deploy a Celerra iSCSI Solution John Shubeck, Technical Business Consultant, EMC Corporation ....................................16 Setting Up an Invista Environment Adam Jones, Senior Technology Consultant, EMC Corporation ........................................17 Deploying an SQL 2005 Cluster in a Virtualized SAN Environment Bartley Corbin, Implementation Specialist, EMC Corporation ..........................................18 Backing Up a Large Oracle Database with EMC NetWorker and EMC Business Continuity Solutions Maciej Mianowski, Regional Software Specialist, EMC Corporation ................................19 Designing and Implementing a Backup, Recovery, and Archiving (BURA) Solution in a Pharmaceutical Company Carmen Marcano, Solutions Architect, EMC Corporation ................................................21

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Contents NetWorker Best Practices—Designing for Performance Matt Steinberg, Senior Solutions Architect, Cambridge Computer Services Inc. ..............22 Integrating the EMC Disk Library with Veritas Netbackup Adam Jones, Senior Technology Consultant, EMC Corporation ........................................23 EMC NetWorker: Wearing Belts and Suspenders—Suggestions for Improving Security, Performance, and Life-Span using EMC NetWorker Tor Eikanger, Senior Systems Engineer, Ementor Norge AS ............................................24 Utilizing EMC Replication Technologies to Help Save Texas Electricity Consumers Billions of Dollars Michael Solari, Manager, Storage Engineer, Electric Reliability Council of Texas ..............25 Implementing Replication Manager/SE for Exchange Carl Granfelt, Storage Implementation Consultant, Posetiv Ltd.......................................26 Symmetrix Local Replication from A-Z: All the Choices and Which to Choose Donald Fried-Tanzer, Education Services Consultant, EMC Corporation............................27 Mainframe SRDF/A and MSC Best Practices Michael Smialek, Solutions Architect, EMC Corporation ................................................29 Backup-to-Disk for Mainframe using the Mainframe Disk Library Doug Morris, Senior Technical Consultant, EMC Corporation ..........................................30 Stars of EMC David Pena, Technology Consultant, EMC Corporation ....................................................31 An International Mainframe Consolidation Project: Strategy and Technology Michael Zimmermann, Account Technology Consultant, EMC Corporation and Richard Herbst, Technical Business Consultant, EMC Corporation ............................32 StorageScope Validates Storage Area Network before Migration to New SAN Barry Nelson, Solutions Architect, EMC Corporation ......................................................33 Global Storage Resource Management Rich Ayala, VP Senior Architect, A Leading Financial Institution ......................................34 Taming the Data Tiger John Bowling, Data Architect, Busata Systems ..............................................................36 Automation of Customized and Localized Reporting SungWook Hyung, Senior Technology Consultant, EMC Corporation ..............................38

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Contents Data Gathering and Analysis for Migration, Disaster Recovery, and Business Continuance in Symmetrix Environments: The Solution Architect’s Role Michael Schwartz, Senior Solutions Architect, EMC Corporation ....................................39 Migrating Data from DMX1000 to DMX-3 Henry Zhang, Senior Infrastructure Specialist, EDS ........................................................41 Migration of File Servers to NAS and Multi-Tiered Storage Bryan Horton, Systems Engineer, A Leading Healthcare Provider ..................................42 ISL Security Monitoring within EMC MirrorView/SRDF Thomas Mitrovits, Global Development Business Manager—Storage Networking, ADVA Optical Networking AG ........................................................................................43 EMC Security Initiatives: A Market Differentiator Jenny Beazley, Senior Project Manager, EMC Corporation ..............................................44 Challenges and Best Practices in the Deployment and Management of IPTV Networks Paul Brant, Senior Advisory Technology Consultant, EMC Corporation ............................46 Project Delivery Approach: Pre-work or Re-work? Lalit Mohan, Senior Solutions Architect, EMC Corporation..............................................47 Business Information Management Reengineering (BIMR) Eugene Demigillo, Technical Development Consultant, EMC Corporation ........................48

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Introduction The EMC Proven™ Professional program was developed in response to the growing demand for storage and IT professionals with the knowledge and skills to store, protect, optimize, and leverage their information infrastructures. There is an industry-acknowledged requirement for increasing levels of expertise, and the program has begun to play an important role in helping participants to assess, acquire, and validate the skills required to build and manage efficient information storage and management environments. The Knowledge Sharing initiative creates a platform for EMC Proven-certified professionals to share their work, best practices, and experiences with other fellow certified professionals. In our first year, this initiative attracted dozens of submissions from EMC® customers, partners, and employees. We are proud to have abstracts and papers from around the globe and to create a global community of EMC Proven Professionals who are willing to share their experiences. On behalf of EMC Education Services, and all of your colleagues who will learn from your work, we would like to thank everyone who submitted abstracts and papers.

Tom Clancy Vice-President (Education Services) EMC Global Services

Alok Shrivastava Senior Director (Education Services) EMC Global Services

EMC Proven Professionals can access the complete papers by going to http://education.EMC.com.

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Serial Advanced Technology Attachment (ATA) Drives in CLARiiON Arrays Victor Franco, Lead Instructor, Education Services EMC Corporation Serial ATA is a computer bus technology designed to transfer data to and from a hard disk. There are three specifications regarding this technology, the third is pending. The second-generation specs were documented mid-2004, but the implementations were not deployed until approximately 2006. So, EMC has begun to support SATA II drives, though this naming convention is improper as it does not mean 3 Gb/s. If we compare the performance of Serial ATA Disks and FC (SCSI) disks, besides the obvious differences in rotational speed, we achieve similar transfer rates. Why are we told that Serial ATA drive performance ranges from 25 percent to 90 percent of Fibre Channel (FC) drives? This paper argues that the answer depends on the application. Performance is very similar for sequential access and very different for random access. The underlying reason is that FC drives implement a Command Queuing technology called Tagged Command Queuing (TCQ) with an effective reordering of eight (8) IOs. Conversely, Serial ATA drives do not implement this or if they do (SATA II drives use Native Command Queuing, NCQ), they use an effective queue depth of two (2). The implications of this technology difference impact two main areas: • Data Safety. More head movement equals more heat generation. More heat increases the likelihood of failure. Also, longer rebuild times yield more data exposure. • Performance. More head movement means more time to get data serviced. To compensate for EMC CLARiiON® arrays using Serial ATA drives, a number of countermeasures have been taken concerning data safety and data performance. This paper details methods to implement sequential access to the drive and not to the logical unit number (LUN).

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Local Replication and Availability in a CLARiiON Environment: The Clone Task Force Fernando Moreno Liso, Systems Executive Engineer Comparex Designing: Needs and Challenge. Availability and protection are among the final steps in a project that included establishing an infrastructure and designing and implementing a storage information architecture. Once the systems were in production, we needed to implement a task to keep the systems running while performing availability task routines. A backup can seriously impact a customer, so we needed to test the routine under crash conditions. This article, based upon EMC best practices, relates the challenge of implementing local replication, backup, restore, and recovery of AIX and Linux (SLES) systems with Oracle and SAP environments. This project was successful. By scheduling automatic tasks which involved cloning, backup and re-charge of production databases in test systems; and by using scheduler tools, navicli commands, and database scripting, we made it easy to execute one script to recover a whole database information system. And, we did it twice a day.

Implementing the method. The process is simple. Every eight hours, three groups of clones for each environment (AIX or Linux, SLES) synchronize and fracture automatically. The fractured one is assigned to a backup server then restored to a test server. This paper will provide detail on the methodology and consideration of the sequencing of events. While developing this method, we had to consider the implementation and integration of several tools. These included crontab, navicli commands, SAP and Oracle scripts in order to suspend and put in special mode databases of different versions, sync, consistent fracture, resume database, assign, backup to a disk library, de-assign clones, restore data, and start instances in test servers without impacting production systems. This method allows us to do all this mechanically and automatically with only one click.

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How CLARiiON Helped our Exchange Organization Todd Simmons, Senior Consultant Citizens Bank When storage capacity and I/O demands increased, our organization quickly realized that we had outgrown our direct-attached storage (DAS) environment. Plagued by poor performance, the inability to expand, and server sprawl, we decided it was time to consider an enterprise storage solution for our Exchange environment. Exchange is considered a mission-critical application for our organization. Our environment supports over 27,000 mailboxes and processes an average of 1.1 million internal messages daily. Performance, capacity, and expandability are absolute requirements. In addition to the absolute requirements we also hoped to remedy some existing pain points by installing an enterprise storage solution. As a result, ease-of-use, dynamic reconfiguration, backup and restore, disaster recovery capability, and support for Exchange Server 2007 were all added to the list. The EMC CLARiiON SAN was the only solution we found that met all of our requirements. This paper details how we implemented the CLARiiON SAN.

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Choosing the Right CLARiiON Data Replication Method: A Performance-Based Approach Andre Rossouw, Advisory Technology Solutions Educational Consultant EMC Corporation CLARiiON storage systems offer a variety of methods to replicate data. Local data replication may be performed with SnapView™ Snapshots, SnapView Clones, and SAN Copy™. Remote data replication may make use of SAN Copy, MirrorView™/A, or MirrorView/S. Replication is defined as making copies without destroying the original data; as a result, logical unit number (LUN) migration is not included in this paper. Each replication product has its own advantages and disadvantages, depending on unique customer requirements. Choosing a replication product is even more difficult when methods are combined, for example MirrorView/S with Snapshots, or SAN Copy with Clones. In some cases, copies of the data are required only at a remote location, while in others the data needs to be copied locally and remotely. Customers require data backups with minimal disruption; they require their data to be protected and secured. This paper reviews the various ways that CLARiiON replication software may be used to meet specific business needs, and makes recommendations based on customer requirements and the characteristics of the solution. This approach ensures the least impact on scheduled business activities. We will use Navisphere® Analyzer and Analyzer archive files captured from storage systems running representative data access patterns to illustrate and support our conclusions.

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CLARiiON Performance Monitoring Scripting Derek Yu, Senior Consultant Bell ICT Solutions CLARiiON Navisphere Analyzer is a great performance monitoring tool for the CLARiiON array. It gathers storage system performance statistics and presents them visually in various types of charts. It can help you to identify bottlenecks in the disk storage component of a computer system, but you have to access it through Web-based Navisphere Manager and view each CLARiiON array separately. Based on large enterprise customers’ requests, we crafted a scripted approach that has been implemented and well accepted. This CLARiiON performance monitoring solution is based on Navisphere Analyzer and performs three major functions: • Retrieves CLARiiON performance raw data, • Extracts specific SP/LUN/DISK (storage processor/logical unit number/disk) performance metrics, • Generates daily CLARiiON performance reports. This paper provides average and maximum values of all selected CLARiiON performance metrics for a quick overview. Daily CLARiiON performance reports are maintained indefinitely to conduct performance trending analyses. The raw performance data (NAR files) can be kept for the long term in the event that further investigation or reference to a specific time frame is required. This is a centralized monitoring solution, running on a single monitoring server. It can be easily scaled to include multiple CLARiiON arrays at the same or different locations. It can also be expended to be application aware, i.e., SQL Server database, Exchange storage groups, and Oracle databases.

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Best Practices for Deploying FCIP and iFCP Solutions Using Connectrix Multi-Protocol Routers Venugopal Reddy, Senior Engineer, Problem Resolution & Escalation EMC Corporation Extending Fibre Channel (FC) storage area networks (SANs) over medium to wide area distances utilizing Internet Protocol (IP) networks is becoming increasingly prevalent as IP networks are ubiquitously available and larger IP bandwidth capacities are a fraction of the cost of Fibre channel. FCIP (Fibre Channel over IP) and iFCP (Internet Fibre Channel Protocol) are the two protocols that are widely used to implement these extensions of geographically spread Fibre Channel networks. Synchronous and asynchronous data replication for data protection and remote replication, remote tape consolidation, and remote storage pools are some of the applications of these IP-based SAN extension solutions. Multi-protocol routers that convert Fibre Channel traffic to IP traffic for transport are used in deploying these solutions. Currently Brocade, Cisco, and McDATA are three of the prominent vendors that offer these IP-based multi-protocol routers. However, Fibre Channel storage traffic spikes and then drops, affecting the IP-SAN solution implementations. Traditional TCP/IP stacks tend to overreact to spikes of traffic, resulting in excessive slow starts and retransmissions. In order to flatten the “burst” of the FC traffic and to sustain high throughput, vendors implement features such as storage-optimized Transmission Control Protocol (TCP) stacks, Fast Write, and tape pipelining in their solutions. This paper compares and contrasts the features of storage-optimized TCP solutions by three vendors (Brocade, Cisco, and McDATA) and reviews best practices to deploy these solutions. The discussion examines the following aspects of implementing an IP-based SAN solution using multi-protocol routers: • How do we size the solution based on required I/O throughput and available bandwidth? • How do we design a solution that ensures reliability, availability, and serviceability? • How do we secure an IP-based SAN solution? • How do we deploy an IP-based SAN solution? • How do we ensure sustained application performance? Due to the interdisciplinary nature of IP-based SAN solutions, the design and deployment of these solutions tends to be complex and the vendor documentation often tends to be scattered and limited to product features. This paper bridges the gap by defining the characteristics of an IP-based SAN solution, contrasting the features among the products of the three vendors, and detailing best practices for implementation.

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Brocade Fibre Channel Routing (FCR) Technology Overview and Fundamentals Joe Holbrook, Consultant Brocade Solutions Designing a storage area network (SAN) fabric requires a concise understanding of the customer’s current and future requirements. SAN fabrics in most large environments have exceeded or soon will be exceeding the current scalability limits of the SAN solution. The rapid growth and increasing complexity of SANs has been the driving force behind the adoption of multi-protocol SAN routers. Brocade has developed routing services that increase SAN functionality, scalability, and flexibility. These services are a significant evolution for storage networks. Merging SAN fabrics is complex and time-consuming for SAN administrators and SAN engineers. Brocade SAN fabrics can be expanded without merging fabrics via Fibre Channel Routing (FCR) protocols. In this article, we present both the fundamentals of Fibre Channel Routing (FCR) and Brocade best practices in meta-SAN design. Best practices are highlighted and presented in a case study format, making them easy to understand and to apply in the work environment.

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The Importance of Being Earnest Alastair Adamson, SAN Architect As SANs grow with more servers and disks, and gain complexity with the implementation of disaster recovery and meta-SANs, it is important to maintain control and to fully understand the implemented architecture. This requires proactively ensuring coherence and consistency rather than just setting up some management and monitoring tools and reactively addressing problems as they occur. A few judiciously written scripts, based on a solid rule set, can greatly help the administrator by providing information that is not readily available elsewhere. While there are many powerful vendor tools available, such as EMC ControlCenter® or Brocade’s Fabric Manager, they are not sufficient to affirm the SAN’s cleanliness. Additional tools are required to ease the administrator’s burden and increase his/her efficiency. With these tools, the answer to questions such as, “to which array(s) does this server have access,” “how many unused aliases are there in the active zoning,” or “how much disk has been assigned to this cluster,” can easily be answered. Often, these tools are Shell or Perl scripts. However, these scripts are dependent on the clarity of the administrative rules. Accurate documentation and status reports can only be built on a foundation of ground rules, conventions, best practices and procedures. For example, naming conventions should be defined. The definition of best practices, based on vendor recommendations or in-house requirements, should be agreed upon and documented. Whenever the SAN physically changes, the fabric spreadsheet must be updated. This is one example of a procedure that ensures a maintainable and manageable SAN. When these rules are well-defined, writing administrative tools is greatly simplified. The tools will be more effective because they will automate tasks and check the consistency of SAN components. Tools can maintain a server-based copy of the current zone configuration, for example. This in turn can verify that zoning conforms to the naming convention. It can also provide the WWNs (world wide names) of a server, required when masking LUNs from an EMC Symmetrix® system. Other scripts could automatically generate LUN (logical unit number) maps using navicli and symcli commands, to show LUN capacities, owners, RAID (Redundant Array of Independent Disks) information, as well as a cumulative disk usage per server or cluster, array front-port usage, and total used and free capacities per array or RAID group. In turn, the LUN maps can be cross-referenced with the zoning information to ensure servers are not zoned to arrays on which they have no provisioned space. This paper focuses on defining logical and meaningful conventions, documenting best practices, and developing procedures for SAN administration. A serious and active approach to administration and automation makes it far easier to control the SAN and optimize workload execution. Additionally, it provides you with the opportunity to keep your manager’s confidence by reducing the potential for problems.

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Real-Life Challenges in Today’s Storage World Kiran Ghag, Senior Systems Administrator HSBC This paper is targeted primarily at storage architects and administrators as it presents reallife challenges faced while implementing SAN solutions. Storage implementations are growing faster than ever. The information world is booming and the technology is evolving to keep pace. Users view SAN as a panacea that is going to solve all their data storage, performance, and protection requirements. The architects and administrators have to work diligently to satisfy end users’ needs and provide a design that will address their requirements. SAN works well to meet these needs, but many practical hurdles prevent businesses from achieving optimal results. Every organization faces these challenges on a different scale. Numerous best practices, “How To” documents, and user manuals present technical problems and ways to solve them. But there are few papers that talk about worst practices. This paper goes beyond the technical to identify the human error and root causes behind many SAN issues. It adopts a vendor-neutral approach; hence it is applicable to a larger number of setups. With this paper, you will be able to identify the risks/issues in your existing or planned setup. This will prepare you to mitigate them and optimize performance.

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How to Deploy a Celerra iSCSI Solution John Shubeck, Technical Business Consultant EMC Corporation iSCSI (Internet Small Computer Storage Interface) is a transport protocol for sending SCSI packets over TCP/IP networks. iSCSI initiators (clients) and iSCSI targets (servers) are the key components in an iSCSI architecture. These iSCSI initiators and targets are the devices which transfer SCSI information over an IP network. The term “IP SAN” has often been used to describe an iSCSI network. In addition to traditional file sharing protocols Common Internet File System (CIFS) and Network File System (NFS), the EMC Celerra® Network Server supports the iSCSI protocol for host access. Although Celerra’s capability has existed for over three years, many customers have yet to explore iSCSI as an alternative to traditional SAN or NAS connectivity. In some cases, lack of awareness has prevented customers from exploring iSCSI capability and its potential value. As a result, a viable alternative to traditional host connectivity which could result in cost savings cannot be achieved. I would argue that education is a key approach that can raise awareness and, in turn, lead to evaluation and adoption of iSCSI as a host connectivity solution for application and database servers. This article establishes a baseline of understanding about iSCSI and discusses the key benefits and indicators when considering an iSCSI storage solution. In addition, the article describes a step-by-step process for implementing a Celerra iSCSI design which will include details about how to set up both the Celerra target and the Windows iSCSI initiator hosts. We emphasize performance and high availability considerations, specifically Celerra trunking and failsafe networking as well as Microsoft Multipathing Support for iSCSI (MPIO). Finally, a specific field experience will be used as a case study to illustrate planning considerations and decision points throughout the implementation project.

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Setting Up an Invista Environment Adam Jones, Senior Technology Consultant EMC Corporation Since the EMC Invista® Instance configuration is new to most individuals, I wanted to share a complete end-to-end guide to outline the procedures for setting up an Invista environment from the ground up utilizing Brocade 7420 multi-protocol routers. This paper details all of the steps necessary to cable and configure the CPCs, IP switches, and Brocade 7420 multiprotocol routers (DPCs) to integrate into a Symmetrix and CLARiiON storage environment. In addition to covering the standard configuration tasks, I have included the procedures to build out the CPCs from scratch with the Invista .mif file and also how to recover the Brocade 7420 multi-protocol routers from the recovery kernel. The equipment used for this procedure: • Two Invista CPCs running Code Level 1.0—SP2 • Two Allied Telesyn AT-8948 IP Switches running Code Level 2.7.3-00 • Two Brocade 7420 Multi-Protocol Routers running Code Level 7.4.1 and SAS Code Level 2.1.3h • One Symmetrix DMX800 running Microcode Release 5671.54.59 • One CLARiiON CX 600 running FLARE® Code Level 2.19.600.5.007 • One Windows 2003 Server (SP1) with two QLogic QLA2342 HBAs running Code Level 9.1.4.15 (Driver), 1.52 (BIOS), and 3.03.21 (Firmware)

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Deploying an SQL 2005 Cluster in a Virtualized SAN Environment Bartley Corbin, Implementation Specialist EMC Corporation This article was inspired by a deployment team from the EMC Federal West, Solutions Engineering Group. We rewrote two of Microsoft’s Knowledge Base articles and are doing something with VMware® that no one thought could be done. During the course of this project, we disproved several myths about VMware environments utilizing clustering in SANs. This solution is not supported by any of the major vendors including EMC, VMware, or Microsoft. Although VMware has documentation on segments of the process, they explicitly state that certain things will not work. This article is intended to remove the guesswork. Although we are beginning to see some white papers, it is simply too new for any of the vendors to announce that they are willing to support this. For instance, EMC PowerPath® cannot be used in a VMware host, so how do you control failover paths? This article contributes a single repository for anyone wanting to deploy an SQL 2005 cluster in a virtualized SAN environment.

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Backing Up a Large Oracle Database with EMC NetWorker and EMC Business Continuity Solutions Maciej Mianowski, Regional Software Specialist EMC Corporation There are many articles describing the Oracle database backup, but none clearly describe the backup of a large database. EMC provides many solutions which could be used to fill this gap. The most common definition of a “very large database” (VLDB) is a database that occupies more than one terabyte or contains several billion rows. Typically, these are decision-support systems or data warehouses. Recently, transaction processing applications serving large numbers of users also fit into this definition. The storage architect’s challenge is to design a backup solution that achieves the following: • The backup operation should have no impact on the production process. • The backup window should not be exceeded and the backup solution should be scalable. • The backup solution should be resistant to any type of failure, including whole system failure. • The recovery of the Oracle database should be fast and provide recovery at any point in time. • The backup solution should satisfy all incomplete recovery scenarios supported by Oracle. • The majority of the backup/restore operations should be automated and provide user-friendly administration and reporting tools. • The solution should be fully supported by Oracle and EMC. This article provides a guideline on how to use EMC NetWorker® and EMC business continuity solutions such as EMC TimeFinder® or Open Replicator and describes how they support the above mentioned principles. First, the Oracle database backup strategies are discussed and applied to the large database backup. Some misconceptions about the Oracle hot-backup mode will be presented. Then, the paper describes EMC’s business continuity solutions to illustrate how this technology interacts with the Oracle backup/recovery mechanisms, e.g., how EMC consistency technology may be used in Oracle database environments. EMC TimeFinder/Mirror/Clone/Snap and remote EMC SRDF® and OpenReplicator solutions are introduced and compared. We discuss EMC NetWorker software including the EMC NetWorker Module for Oracle and EMC PowerSnap™ Module and their integration with the Oracle database backup mechanisms. The differences between the conventional and proxy Oracle backup are outlined.

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Finally, a few examples of the advantages and limitations of backup/recovery solutions are described. The EMC NetWorker PowerSnap image backup is included. Many of the topics discussed in this article require comprehensive coverage, so additional reading will be recommended.

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Designing and Implementing a Backup, Recovery, and Archiving Solution (BURA) in a Pharmaceutical Company Carmen Marcano, Solutions Architect EMC Corporation This paper explores the processes and practices used to design and implement a backup, recovery, and archiving solution in a pharmaceutical company. The customer’s primary business objective was to optimize the overall information management practices that were based on an obsolete storage infrastructure, inefficient data safeguard practices, and ad hoc information management processes. The solution involved a whole new architecture of EMC hardware and software integrated components. The customer adopted an information lifecycle management (ILM) model to achieve cost-effective storage, data resilience, and more-effective information management. We divided the project into seven major phases to accommodate customer needs and existing processes. Due to the nature of the pharmaceutical business, proper care was taken to fulfill the regulated systems’ validation processes. During each phase, we were challenged to overcome the inherent difficulties in a regulated environment. Each phase began with a design based on customer needs. Since we had to minimize downtime during the transition, we focused on the migration strategy from the old to the new storage infrastructure, with data integrity and compliance always in mind. The architectural components were based on several infrastructure building blocks. They included CAS and SAN storage technologies, information availability, and storage management components such as EMC Legato® software, and archiving, backup, restore, and replication. All were seamlessly integrated in a resilient BURA architecture. The optimized platforms were ERP based on SAP technology, and Microsoft File Server technology. The messaging platform was based on IBM Lotus Domino technology and the Chromatography Data System was also based on Microsoft technology. Our efforts optimized customer backup, restore, and archiving processes. Data remained available, and we collaboratively achieved the IT objective to eliminate backup windows, reallocate data, and integrate information management. The full article details our experience and what we learned.

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NetWorker Best Practices—Designing for Performance Matt Steinberg, Senior Solutions Architect Cambridge Computer Services Inc. This paper explores three distinct areas of NetWorker performance. The first section addresses how to define the business and technical issues in a NetWorker backup environment, including a discussion of recovery-point objectives (RPOs) and recovery-time objectives (RTOs). As the amount of data continues to increase, we must meet backup objectives within prescribed backup windows. RPO and RTO are important measurement criteria to align performance with business objectives. They support goal-setting, identifying needs, implementing solutions, and reconciling those solutions to the available budget. The second section will identify three bottlenecks in NetWorker backup environments: • host, or client side • I/O of the NetWorker server • tape drive The third section reviews strategies to eliminate bottlenecks using NetWorker tools and software including NetWorker Storage Node, Dedicated Storage Node, SnapImage, and PowerSnap software modules. This paper also addresses the type and number of tape drives, and utilizing backup-to-disk. Non-NetWorker tools, like EMC’s RecoverPoint and RepliStor® software for continuous data protection are included in the discussion. The final section presents findings and conclusions.

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Integrating the EMC Disk Library with Veritas Netbackup Adam Jones, Senior Technology Consultant EMC Corporation This paper outlines the procedures for integrating the EMC Disk Library platforms with Veritas Netbackup 5.0. The equipment used in this procedure: • One MDS 9509 running Fabric OS 3.0 (2a) • One DL310 running Code Release 2.2 and 1 Windows 2003 Server (SP 1) with two QLogic QLA2342 HBAs running Code Release 9.1.2.16 (Driver), 1.47 (BIOS), and 3.0.3.19 (Firmware) The EMC Disk Library is emulating one ADIC i2000 tape library with five Quantum Super DLT1 tape drives.

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EMC NetWorker: Wearing Belts and Suspenders Suggestions for Improving Security, Performance, and Life-Span using EMC NetWorker Tor Eikanger, Senior Systems Engineer Ementor Norge AS The article presents a scenario where built-in functions and customized scripts enhance the functionality of EMC NetWorker. It presents issues including: • Using cloning and scripts to maintain the clones. By doing so, you obtain enhanced staging functionality. All save sets go to an adv_file device and are automatically cloned to tape. When the adv_file device is full, a script deletes the oldest instances on disk, keeping the clones on tape. Fresh data is kept in two locations; and older data only on tape. • Using groups and cloning pools for maintaining differentiated retention time. By implementing this practice, you can keep daily backups for one month, weekly backups for the next six months, and monthly backups for a decade. This effectively utilizes your storage and reflects most users’ need for restores. • Customizing schedules using nsradmin to achieve functionality beyond what is possible in the NetWorker Administrator GUI (graphical user interface). • Using WORM (write once, read many) media to comply with regulations.

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Utilizing EMC Replication Technologies to Help Save Texas Electricity Consumers Billions of Dollars Michael Solari, Manager, Storage Engineer Electric Reliability Council of Texas The mission of the Electric Reliability Council of Texas (ERCOT) is to direct and ensure reliable and cost-effective operation of the electric grid and to enable fair and efficient market-driven solutions to meet customers’ growing electric service needs. In 1999, the 76th Texas Legislature passed Senate Bill 7 requiring the creation of a competitive retail electricity market, and ERCOT was named as “central registration agent” for retail choice. Since 1999, the total retail electricity market in the ERCOT region has grown from an estimated $17 billion annually to an estimated $23.5 billion in 2007. Total generation capacity has grown to approximately 70,000 megawatts to meet peak demands that have grown from 54,980 MW in 1999 to estimated peak requirements of 63,000MW in 2007. The ERCOT region has also added 3,000 MW of renewable energy-generation capacity, while retiring older, more-polluting, less-efficient generators. The ERCOT region has seen much greater expansion of transmission infrastructure in recent years than any other North American region and has been rated as the #1 competitive electric market in North America. In 2000, EMC was chosen to meet the retail deregulation requirements. The solutions have expanded from an initial EMC Symmetrix 8430 in 2000 with 1 TB of capacity, to multiple DMX-3 arrays with 600 TB of usable space in 2007. ERCOT utilizes Symmetrix Remote Data Facility for disaster recovery replication and migrations; TimeFinder/Mirror, TimeFinder/Clone, and TimeFinder/Snap for effective replication of critical development projects, fast backup and recovery solutions, and recently, tiering solutions to meet information lifecycle requirements, that, by protocol, mandate ERCOT to retain data for seven years. In 2006, ERCOT was chartered to implement systems to support a more competitive wholesale electricity market; the goal is to save consumers even more money. These critical systems must be operational by the end of 2008. EMC replication technologies are critical to the success of the project, which by some estimates could grow to five times the current size of production in terms of capacity, and 70 times the current size of processing requirements. All of this must be achieved without hiring more ERCOT staff, and in the face of data center power, space, and cooling constraints. This article shares the ERCOT solution. It reviews how to manage storage growth in uncertain times to meet critical project timelines with very limited resources.

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Implementing Replication Manager/SE for Exchange Carl Granfelt, Storage Implementation Consultant Posetiv Ltd. This article describes best practices associated with implementing Replication Manager/SE for Exchange. It reviews and details the following topics: • Exchange best practices • CLARiiON LUN design best practices for Exchange • RM/SE prerequisite software • Configuration Checker This best-practice document assembles otherwise dispersed industry best practices for implementing RM/SE specifically in Exchange environments.

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Symmetrix Local Replication from A–Z: All the Choices and Which to Choose Donald Fried-Tanzer, Education Services Consultant EMC Corporation EMC offers many different ways to replicate data on a Symmetrix array. Few are aware of all the options and even fewer know how to select the best option for a particular situation. In the case of a Symmetrix storage array, the replication unit discussed in this paper is the Symmetrix Logical Volume (LV) which appears as a hard disk to the host. EMC also offers additional products for remote replication, file or directory-level replication, and automating and managing replication creation and restoration. These additional products are discussed when their use in combination with local replication may either limit or affect the choice of the best local replication method. The key EMC local replication methods discussed in this paper include the TimeFinder family: • TimeFinder/Mirror • TimeFinder/Clone • TimeFinder/Snap Symmetrix back-end replication (RAID 1, RAID 5, and RAID 6) is discussed to provide background for the unique capabilities of TimeFinder/Mirror and also the impact on LV mirror positions which may limit local replication options. EMC Open Migrator is presented as an example of a host migration product with different performance impacts and features. In particular, it is critical to understand how TimeFinder/Mirror and TimeFinder/Clone differ and what circumstances might prompt you to add on the TimeFinder/ Mirror feature above the base TimeFinder/Clone product. LV replication serves many functions: data protection, backup, restore, secondary applications, migration, and upgrade testing. Both the primary and secondary use of the data impact the decision about which type of replication to deploy. Among the factors that may affect your decision: • number of copies • ability to make copies of copies • backup functionality • restore functionality

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• how soon the copy is available • performance impact of the copy on both the primary and secondary use This paper includes information on all of the latest features available with EMC Enginuity™ level 5772 and Solutions Enabler 6.4. We begin by defining basic concepts, such as mirror and copy. Then, we move onto implementation alternatives for achieving the mirror or copy with particular attention to the performance effects and feature availability. We discuss the specific implementation and features of currently available EMC Symmetrix local replication methods. Then, we explore how we can achieve customer application needs with different local replication solutions. Finally, the paper concludes with recommendations about choosing the best local replication solution to meet any particular situation.

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Mainframe SRDF/A and MSC Best Practices Michael Smialek, Solutions Architect EMC Corporation Implementing SRDF/A and Multi-Session Consistency (MSC) in a mainframe environment is a balancing act between key resources such as cache, disk drives, Redundant Array of Independent Disks (RAID) protection schemes, and network bandwidth. Properly configuring these resources can guarantee a smooth SRDF/A implementation. This best-practices document provides specific recommendations for configuring the Symmetrix hardware, SRDF/A and MSC software, and network equipment. Storage administrators will learn to build a solid production and disaster recovery environment using the approaches to operational and recovery procedures in this article.

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Backup-to-Disk for Mainframe using the Mainframe Disk Library Doug Morris, Senior Technical Consultant EMC Corporation EMC’s mainframe Disk Library (MDL) is an emulation gateway providing either ESCON (Enterprise Systems) or FICON (Fibre) connectivity to the mainframe host with a shareable, highly available, high-performing storage backstore to contain the mainframe tape data. The MDL’s biggest advantage is that it allows organizations to eliminate tape in their mainframe environments. Many mainframe environments suffer from: • aging, unsupported tape infrastructure • immense floorspace requirements • high tape-failure rates • lack of available tape drives during peak backups • tape handling by employees that can lead to loss of the physical tape containing important financial data The MDL corrects these problems by emulating IBM tape drives. From a mainframe perspective, the MDL looks, acts, and feels like a “real” tape drive. Only a handful of floor tiles are required to deploy it, greatly reducing the footprint. There are no single points of failure (SPOFs). The base configuration comes with 512 virtual tape drives. So, there’s no waiting for resources. Best of all, replication is built in and easily configured, thus requiring no tape handling by employees. This article discusses what the MDL is, what questions an organization needs to ask in order to size it for both throughput and capacity, and how to migrate to the device once it is deployed. Numerous MDL deployments, large and small, have been made. The convergence of 500 GB disk drives and mainframe tape emulation has made backup to disk for the mainframe a reality.

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Stars of EMC David Pena, Technology Consultant EMC Corporation My paper introduces two “star” configurations that we are offering a stock exchange customer in Madrid, Spain. It is particularly noteworthy since there is no similar solution offered in Spain. The first one is an SRDF/Star configuration for mainframe and open systems environments with AutoSwap™ for Mainframe (general availability in February) and AutoStart™ for Open Systems. In the mainframe environment, this customer has DB2 as a database solution and Oracle/SQL in the open systems environment. They are very interested in having three sites for disaster recovery in three different areas inside Spain. The second is a star configuration for EMC Centera®. This customer is also very interested in purchasing Documentum® with EMC Centera, and we are offering three systems for three different sites in a unique “star” configuration similar to SRDF/Star and Symmetrix. Documentum will be used to store, manage, and organize business-critical information. With these two solutions, we are offering two NS40G replicated with SRDF/S and six Cisco directors 9506 (two in each site) for SAN connectivity, SAN Extension, IP replication, and FC/IP routing. We are also offering to integrate EmailXtender® with EMC Centera and Documentum. Both “star” configurations, Cisco directors and NAS, will be managed with EMC ControlCenter providing one single point of control. This project supports the “ONE EMC” initiative, and we are happy to offer it as a valuable best practice.

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An International Mainframe Consolidation Project: Strategy and Technology Michael Zimmermann, Account Technology Consultant EMC Corporation Richard Herbst, Technical Business Consultant EMC Corporation One of the largest outsourcing customers in Germany was planning an ambitious project to consolidate all of their existing mainframes and storage into one central location. This was a significant opportunity for EMC to demonstrate our service value. The customer is an international technology services company with annual revenues of more than EUR 5.4 billion; employing more than 50,000 people in 40 countries. This was a huge opportunity that resulted in a ‘win’ for EMC. This paper describes the processes that we used to achieve this client’s requirements. Beginning with the analysis of the existing systems landscape, we generated performance reports from each of the company’s systems. Using project management techniques, we collaboratively identified milestones that were particularly useful since the migration included eight steps and each step included at least two tests to ensure migration security. The paper details the processes we used to achieve: • Tape migration • Data migration • Migration of standard volumes • Migration of R1 volumes • Migration of R2 volumes • Migration of BCV volumes • Data migration tests using SRDF This paper illustrates how collaboration and partnership with a customer can yield excellent results.

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StorageScope Validates Storage Area Network before Migration to New SAN Barry Nelson, Solutions Architect EMC Corporation A leading health insurance provider planned a SAN technology refresh that affected 80 hosts, 12 storage arrays, and 10 switches in two data centers. The plan was ambitious; there were over a hundred systems undergoing change on the same day. The business owners demanded minimal application downtime. This window was a few hours for some hosts and 16 hours for other less-critical hosts. Months of planning were required to minimize the risk that a host would move to the new SAN and miss just one volume that would prevent it from returning to service. Nevertheless, the project team was concerned that the change control process could validate the design, but there was no assurance that there would be zero implementation errors. There were over 12,000 volumes in the plan. If the execution followed the design to an accuracy of 99.9 percent (an ambitious goal), there would be 12 volumes missing in the new SAN. In the worst case, these 12 volumes would mean 12 hosts would not be available when the customer needed them. There were also over 800 zones that needed to be checked. The team decided to use software to validate the implementation against the requirements since it was unreasonable to expect an individual to find an error in 12,000 records and 800 zones. EMC ControlCenter StorageScope™ is well-suited to address this problem since its repository contains information on what is actually implemented. Prior to the migration, we connected hosts with ControlCenter agents to the new SAN to collect all the configuration information about the storage arrays and switches. Then, using custom reports on the StorageScope tables, we compared the existing host device allocation to the new SAN device allocation. As expected we discovered missing volumes, masking errors, mapping errors, and errors in zones. It was relatively easy to correct these errors before the migration event. Had these errors occurred during migration, they could have damaged our relationship with the customer. The migration was a success because the team did not lose time fixing SAN execution errors. Change control examines the design and plan, but has not traditionally reviewed the implementation. When it is possible to perform implementation steps in advance of a data migration, it is prudent to verify those activities as well. This paper shares our experience.

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Global Storage Resource Management Rich Ayala, VP Senior Architect A Leading Financial Institution As the lead technical architect designing and implementing the world’s largest storage resource management (SRM) system for a large financial institution, I have a unique opportunity to reflect on the experience. During this project, we made many decisions based on the storage technology base, size of the organization, existing tools, past experiences with storage resource management (SRM), corporate storage priorities, as well as vendors’ tools. With 15 PB sitting on 450 arrays, served to over 8,000 servers, connected to over 50,000 switch ports, residing in over 60 data centers worldwide, we believe that this SRM implementation is the largest to date in terms of total storage and server assets discovered, size, and distributed nature of the environment. Some of the bank’s internally developed tools were mature in areas such as storage request and reservation capability. However, no one tool could satisfy the immediate need to manage a global storage infrastructure that is growing 60 percent annually; and to put that utilization information into the hands of the user/customer, the bank’s lines of business. The overall goal of the global SRM project (GSRM) was to provide one approach to collect and distribute storage capacity, utilization, and configuration information from several perspectives, including the array, switch, server, database; and to provide roll-up summaries as well as drilldown capability by geographic location, owning customer organization, and storage tier. This article discusses the following: • GSRM (global storage resource management) solution requirements • How the solution enables a strategy for storage/data center consolidation and application re-tiering • Past and current toolsets and how they applied or did not apply to the solution • Toolsets and technical architecture of this developed solution (EMC and third-party products) • EMC ControlCenter as the foundation and source for our global SRM data • The combination and compilation of EMC ControlCenter data to provide a single report repository for all global storage assets • How one common GSRM report repository enables end users to meet corporate storage standards • The specific metrics used to measure customer compliance to standard guidelines

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• How the GSRM deployment yielded ancillary benefits of standardized performance reporting and provisioning using EMC ControlCenter • The challenges of deploying and supporting a global SRM solution

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Taming the Data Tiger John Bowling, Data Architect Busata Systems Introduction Storage management has become more than inserting monolithic subsystems and carving out logical unit numbers (LUNs) largely due to the onslaught of data storage requirements and the accompanying resource burden placed upon many organizations. The practice of storage management has evolved into an art form. While working for a fairly large insurance company, I’ve experienced many of these challenges. Due to regulatory and internal mandates, we have witnessed triple-digit growth during the past three years. We have grown from a couple of terabytes to a couple-hundred terabytes in very short order—with no relief in sight. In order to absorb the increasing demands placed upon our data systems, we took a fresh and systematic approach to managing the ever-increasing data storage requirements. This is how EMC helped us:

Subsystem Infrastructure We implemented a more flexible infrastructure that sustains exponential growth and performance. In the past, we procured just enough to handle our immediate demands. This led to wasted time, money, and effort implementing smaller systems that didn’t necessarily integrate well with one another. To combat this, we implemented a Symmetrix DMX-3 subsystem which we are confident will meet our long-term strategic storage needs. This system easily scales as our data requirements increase. In addition, the DMX-3 provides the ability to tier and consolidate many of our aging subsystems within a single box. It also provides enhanced optimization, notification, and alerting with enterprise-class reliability.

Fabric Infrastructure In order to handle the additional connections to our storage systems, we implemented a dual core-edge fabric utilizing McDATA i10K directors and McDATA departmental switches. This approach provides enterprise-class reliability along with scalability ensuring no single points of failure within the SAN fabric. Critical systems are dual-attached and remain online in the event of a host bus adapter (HBA), cable, switch, fabric port, or storage port failure(s).

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Backup Infrastructure Taming the storage infrastructure is only part of the solution. Many organizations face challenges related to backup and recovery due to additional data capacities. In order to deal with this issue, we chose to implement an EMC Disk Library (CDL) in a diskdisk-tape backup architecture. With CDL replication, we eliminated the majority (96 percent) of our tape requirements while enhancing backup reliability and total throughput.

Virtualization Server virtualization utilizing VMware reduced infrastructure-related costs while enhancing disaster recovery (DR) capabilities.

Information Lifecycle Management (ILM) A key component to our approach was to reduce the costs associated with explosive growth on our enterprise subsystems. ILM alleviates this issue by archiving static and underutilized e-mail and unstructured files to lower-cost storage platforms. We chose the EMC Centera product for this purpose because it was easy to manage and it easily scales in the hundreds of terabytes. Due to its compliance options, EMC Centera also meets HIPAA, Sarbanes Oxley, as well as other governmental and internal mandates. The full article presents lessons learned and best practices implemented to help us tame the tiger without getting bitten.

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Automation of Customized and Localized Reporting SungWook Hyung, Senior Technology Consultant EMC Corporation This article focuses on capacity management. Each customer has unique requirements. Some consider storage management part of a larger system without providing a separate storage management area, or think of storage as a black-box. In either case, we need to provide customers with storage management guidance and education. EMC ControlCenter StorageScope is playing a major role in automating capacity management. The Basic Customize Feature with a default requirement column, or the Custom Field Feature with a defining and reporting column, can generate a customer’s Capacity Report. But customers want more than these features. Our customer wanted the storage management report to show which host is consuming how much of the volume, and how the file system or the database is being utilized. And, they wanted all of this in one view. They wanted an end-to-end capacity report, including configuration information, beyond separate storage, host, database, or SAN switch volume information. And, they wanted it in Korean. This required a different method, the StorageScope Customer Report for Korea. Officially called Korea Customized EMC ControlCenter StorageScope Report (or Korea Customized STS), it started by considering the customer’s needs. Using StorageScope, each agent collects data in a repository in real time and saves it in XML format. This was a good approach to resolve the double-byte issue as well as customizing the report form that Korean customers wanted. Term definition and calculation are prerequisites for executing this program. Reports are meaningful only when they are created in a user’s language and use the customer’s data and calculations. Most of the pre-work consisted of converting the terms and structure of different products—Symmetrix, CLARi (CLARiiON for Korea), Celerra, EMC Centera, or Connectrix—to fit the customer. I wouldn’t have been interested in this type of work, but the EMC Proven Professional Program Specialist and Expert courses certainly have helped me develop my expertise. Customers with large-scale storage infrastructures are more satisfied with capacity management in ControlCenter and provided EMC with more than 10 references regarding the best practice of effective management reports. We were able to provide a real end-to-end service that automatically collects and processes data and creates a report that can be used to manage the customer’s business. In conclusion, the localization of software is not about language, but is about resolving cultural differences. Unlike hardware that is mass produced, software is, after all, a reflection of a country and its culture.

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Data Gathering and Analysis for Migration, Disaster Recovery, and Business Continuance in Symmetrix Environments: The Solution Architect’s Role Michael Schwartz, Senior Solutions Architect EMC Corporation There are many ways to gather the requisite data for planning and implementing migrations and/or disaster recovery (DR). This article presents processes and methodologies that I have successfully used to accelerate and improve data gathering and analysis. This paper describes the steps to install Solutions Enabler on your laptop and gather the following information from the customer:

Common • Symmaskdb list database • Copy of SYMAPI_DB.BIN file • Get DG/CG from customer • Symmetrix BIN file(s) • GRABs • Switch reports

DR/BC • RPO/RTO • Intended bandwidth • Connectivity topology With this information, Solutions Enabler has the ability to create xml output of most commands by simply adding a “-output xml” to the command. Xml structure allows for easy importing into Excel, as well as simplified Perl scripting. This paper fully explores this topic. By loading the customer’s symapi_db.bin file on your laptop, you will be able to execute many show, list, and query commands. This will ease the discovery of device info, SRDF/TF relationships, device groups/composite groups, and more. Once all of the details are captured in your Excel document, it is easy to sort/filter the current information and to plan your migration/replication implementation.

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Outline of analysis procedures included in the paper 1. Know your team members 2. Gathering, aggregating, and qualifying data 3. Determining which data is pertinent for analysis 4. Analysis steps for migration planning 5. Analysis steps for replication planning 6. Finalizing the design with the customer 7. Successful handoff to implementation personnel 8. Keys to success for customer test and acceptance 9. Project completion

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Migrating Data from DMX1000 to DMX-3 Henry Zhang, Senior Infrastructure Specialist EDS This article introduces EDS Canada’s best practice on migrating data from EMC DMX1000 arrays to EMC DMX-3 arrays using EMC Open Replicator. It reviews all stages of our successful project including migration planning, pre-implementation, implementation, and verification. This project took approximately three months to complete and we migrated nearly 100 servers including Windows, Solaris, AIX, HP-UX base, as well as most popular cluster environments like Veritas Cluster, Sun Cluster, and Microsoft Cluster. The article introduces an EDS-developed utility, symcli scripts, to enable faster migrations.

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Migration of File Servers to NAS and Multi-Tiered Storage Bryan Horton, Systems Engineer A Leading Healthcare Provider The proper software running within a robust hardware infrastructure, coupled with enterprise-class best practices, can produce a healthy, resilient, multi-tiered environment for data storage. This article describes the journey of migrating Windows and UNIX file servers from many servers using a single tier of storage to a NAS-based solution utilizing a multi-tiered environment. The EMC hardware platforms included the Symmetrix, CLARiiON, Celerra, EMC Centera, EMC Disk Library, and EMC Connectrix®. We’ll review the associated EMC software including Celerra SnapSure™, EMC DiskXtender® for NAS, SnapView, and TimeFinder. Starting with design considerations, and moving to current use and future plans, this article explores technology selections and the criteria on which they are based. We also discuss the trials and errors we experienced on our journey to find the optimal solution.

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ISL Security Monitoring within EMC MirrorView/SRDF Thomas Mitrovits, Global Development Business Manager—Storage Networking ADVA Optical Networking AG In today’s environment, the security of data transmission is critical. Fibre intrusion and degradation monitoring is sometimes necessary to ensure that the lines between data centers are secure and healthy. When a failure occurs, the data path should switch automatically to another more secure line. Many times, temporal changes in fibre performance are difficult to detect. If not monitored in real time, data may be manipulated/stolen faster than you can react. With the use of an ADVA FSP2000 with an Optical Line Monitoring module (OLM) and the integration into MirrorView, SRDF via a Management Server, or EMC ControlCenter, we can prevent this problem. This article reviews and discusses: • Fibre intrusion monitoring • Fibre degradation monitoring • Fibre cut monitoring (optional—because MV/SRDF are aware of it) It details the steps taken to implement a solution and describes additional components.

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EMC Security Initiatives: A Market Differentiator Jenny Beazley, Sr. Project Manager EMC Corporation A recent RSA® survey revealed that EMC customers fear auditors more than hackers. In the wake of Enron, the Sarbanes-Oxley law imposes severe penalties on publicly traded companies for exposure or tainting of financial data. There are a growing number of regulations and standards companies must adhere to, including the California Senate Bill 1386, Gramm-Leach-Bliley Act, and the EU’s Directive 95/46/EC. In 2005, EMC conducted a security assessment of its products and subsequently initiated projects including two-factor or two-pass authentication to storage arrays and connectivity devices, removing static passwords from array management software, and creating audit trails. With such a complex product range, changes cannot be expected overnight. However, there are steps that all EMC employees can take to promote storage management security for EMC and its customers. It is our responsibility as EMC Proven Professionals to blaze the trail and encourage colleagues to follow best practices to ensure a more secure environment for both EMC and our customers. The full paper briefly describes EMC security initiatives and offers suggestions for securely managing storage arrays. One suggestion is for customers to implement the ESRS Gateway for secure remote access, securely erasing failed disk drives, and setting secure passwords and access control.

Initiatives • Symmetrix Service Credentials, secured by RSA • Service Credentials for other storage arrays • Data Erasure (both single-disk and rack-mounted units for Symmetrix, CLARiiON, and eventually EMC Centera) • ESRS Gateway • Alert Server • Tools Server

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Security Best Practices • Setting Secure Passwords • Access Control • Secure Transmission • Confidential Information

Customer-Facing Security • Top-five storage array customer questions from the Customer Security Management Office

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Challenges and Best Practices in the Deployment and Management of IPTV Networks Paul Brant, Senior Advisory Technology Consultant EMC Corporation Reliability and quality of service are the greatest challenges that Internet Protocol Television (IPTV) operators face as they deploy IPTV and other broadband services. These complex services must be extremely resilient. If consumers experience less than optimal service levels, both customers and providers are negatively impacted. It is challenging to integrate video-over-IP equipment into existing metro and access networks. So, how can service providers be sure that those networks are capable of delivering quality service as they grow from thousands to millions of customers? This paper reviews the video-stream and integrated triple-play/multicast video solutions available and examines how they work. Video service delivery for example, places high bandwidth demands on its network and related applications as the provider integrates storage, delivery, and access to the consumer. There are enormous scalability requirements that can include thousands of servers with back-end storage in the petabyte range. This will challenge any deployed solution. Networks rely on multiple layered protocols. Since the layers are independent, a problem in a lower protocol can be masked and/or spread to the other protocols. This type of lower-level protocol disruption can be easily hidden and hard to diagnose. A timely diagnosis and quick resolution are critical. The Next-Generation Network Architecture (NGNA) is the cable industry’s umbrella “vision” for its network of the future—ultimately a move to IP. Parts of NGNA can be found in Cable Labs specifications, including DOCSIS 3.0, PacketCable, OpenCable, and CableHome. This technology also has scalability and quality of service issues. The EMC Smarts® family of solutions, including support for IPTV, helps service providers create a high availability and high-performance environment. Smarts’ powerful modeling, crossdomain correlation, analysis plus a scalable and distributed architecture make EMC Smarts capable of supporting and managing large complex environments. This helps to isolate any problem with a high degree of accuracy. This paper discusses the unique management challenges posed by next-generation networks (NGN) and how the EMC Smarts architecture is uniquely suited to address them.

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Project Delivery Approach: Pre-work or Re-work? Lalit Mohan, Senior Solutions Architect EMC Corporation Project delivery engagements, whether large or small, require a quick progression from “initiation” to “close.” These undeniable pressures emanate from tight deadlines, cost pressures, short opportunity windows, and many other factors. Under such pressure, it is easy to ignore pre-work; the creation of the charter, scope, task lists, schedule, and the many supporting plans required for the delivery of the project. Ignoring or minimizing pre-work almost always results in late discovery of critical requirements, unrestrained stakeholder influence, and use of unsuited deployment methods. Ultimately, it results in extensive re-work leading to runaway costs. This article reinforces the theory that pre-work and re-work are inversely related. Conducting the appropriate amount of pre-work has the potential to reduce or even eliminate re-work. Conversely, paying less attention to the pre-work almost certainly increases the amount of re-work. Helping stakeholders understand the linked relationship will help them to overcome their resistance to spending time on pre-work and balance the pressure to bypass it. This would minimize the total cost of service delivery.

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Business Information Management Reengineering (BIMR) Eugene Demigillo, Technical Development Consultant EMC Corporation We have delivered various solutions (platforms and software) and services (consolidation, continuity, compliance, comprehensive BURA, content management, and classification) that benefit our customers. But there is another facet of our customers’ business that we need to address; we need to help them re-engineer their information management processes and procedures. It can take between six and nine months for customers to align their processes with our solutions. As they focus on that alignment, they tend to delay other projects with us. Offering BIMR consulting to customers helps them to more quickly adapt their processes. This may be a bit outside our comfort zone, but as the leading provider of information management and infrastructure solutions, it is essential for us to deliver this valuable service to customers. This paper reviews the following topics: • Understanding business process reengineering • Understanding the value of information management/infrastructure • Why the need for BIMR? (Who needs a BIMR?) • Executing BIMR (a methodology) • Rewards of a successful BIMR exercise

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EMC Proven Professional Program The EMC Proven Professional program is the leading, most comprehensive training and certification program in the information and storage management industry.

Tracks/Roles • EMC Proven Professional Storage Technologist (EMCST) • EMC Proven Professional Storage Administrator (EMCSA) • EMC Proven Professional Technology Architect (EMCTA) • EMC Proven Professional Implementation Engineer (EMCIE) • EMC Proven Professional Customer Engineer (EMCCE) • EMC Proven Professional Application Developer (EMCApD) • EMC Proven Professional Product/Technology Specific

Specializations • Symmetrix Business Continuity • CLARiiON Solutions • Networked Storage—SAN • Networked Storage—NAS • Networked Storage—CAS • Storage Management • Backup and Recovery • Mainframe • Availability • EmailXtender and EmailXaminer

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EMC’s Proven Professional Framework Our unique framework is a consistent, measurable means to build and maintain technical knowledge and skills. Our “closed-loop” process allows participants to enjoy the full range of our offering—from practice tests to distribution of updated content in your specialty area and, of course, to knowledge sharing. Special thanks to all of our certified individuals who contributed to this publication.

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EMC Corporation, Hopkinton, Massachusetts 01748-9103, 1-508-435-1000, In North America 1-866-464-7381 EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without notice. THE INFORMATION IN THIS PUBLICATION IS PROVIDED “AS IS.” EMC CORPORATION MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE INFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Use, copying, and distribution of any EMC software described in this publication requires an applicable software license. EMC2, EMC, CLARiiON, Documentum, and where information lives are registered trademarks and EMC Proven is a trademark of EMC Corporation. VMware is a registered trademark of VMware, Inc. All other trademarks used herein are the property of their respective owners. © Copyright 2007 EMC Corporation. All rights reserved. Published in the USA. 05/07 Handbook H2771.2